Burger King in St Edmundsbury

Why when I ordered 9 chilli cheese bites why did i only get 3? I paid £13.38 for an extra large bacon double cheese burger on its own and 9 chilli cheese bites on order number 64 on 02/11/2024 at 8.50pm and only got 3 chilli cheese bites. Only found that when I got home. Store now shut. So very not happy. Do I really need to check staff can count past 3 before I leave the store?

Terrible time in the shop today.. 1 ordering station was only working.. staff was rude to the customers that required help.. hot drinks machine wasn’t working so replaced my hot drink for a coke and they was given to me warm.. there was 4 in my group and it was touching on 15 mins before we were given our order

It was a nice place to get food, hot and ready food would recomend

Worst takeaway in bury, don't order food as every time it is cold and tastes horrible.

was cold when it arrived as it took over an hour to get here from point of ordering so refused it

order was correct and on time but unfortunately it was cold and we had to re heat it in the microwave. This is not really acceptable.

Food was stone cold by the time it arrived 0/10

Had An Amazing Experience When I Visted The Store The Assistant Manager Destiny Was Super Friendly And Helpful Went Above And Beyond To Make Sure My Food Was Fast And Efficient

one of burgervkings better efforts hot burger warm fries and cold onion rings delivered 15 minutes early with a warm bottle of fanta

Order at 7.30, to arrive at 8.05, checked at 7.50 to see the progress and it was pushed back to 8.30, then was pushed back again to 9.15, tried to call the restaurant and nobody answered despite still being open. Food arrived 45 minutes later and arrived lukewarm. Delivery times are important as I need to take insulin before eating and no updates were given. I don't have an issue with any other local restaurants except this burger king, and most likely won't be using them in the future.

Ordered at 7.30 through JustEat to arrive at 8.05, checked at 7.50 to see the progress and it was pushed back to 8.30, then was pushed back again to 9.15, tried to call the restaurant and nobody answered despite still being open. Food arrived 45 minutes later and arrived lukewarm. Delivery times are important as I need to take insulin before eating and no updates were given. I don't have an issue with any other local restaurants except this burger king, and most likely won't be using them in the future.

Very polite driver. However I do have a. Kicker I couldn’t attach. Not great.

Placed an order which finally arrived nearly an hour and a half later, stone cold, despite the restaurant only being at most a 2-3 minute drive away.

The staff was very nice and friendly , and their food was a 10/10 . Highly Recommend.

Lovely food all The staff is polite this food is 100% the best food in bury it is not greasy and is the best burger I have had

Good experience, the food was great and the staff were very nice.

All ok very happy with my order.

Nice and quiet,food arrived quickly and was hot 🔥

My order did not come to my address.

Waiting nearly 2 hours for my food when I got it was could never poor

Great place, friendly staff, fast delivery of orders for delivery

Polite and bubbly staff. Quick to serve the customers. Food was perfect and served fast as well.

Great staff members very positive and happy nice place to eat

It’s just a burger and fries how can you get it so wrong. Soggy chips, flat coke and barely warm burger, been in better Burger Kings

Order never arrived. Says delivered and was waiting out front of my house as i saw the driver approaching on the map on my phone but he never arrived. Incrddinly disappointing that eithwr my neighbours are not honest or my order was taken by the driv

They serve fresh food and they they are fast they also have great customer service

DONT ORDER FROM HERE IT NEVER ARRIVES

not a very good experience as part of my order was missing so very dissapointed about this.

Never turned up, could not get a hold of restaurant.

Ordered nuggets and the first one I bite into is wet and slimy, severely undercooked and possibly out of date

Best food I’ve ever eaten, staff are amazing, overall 10/10

just knocked on door and did not wait for me to answer and there was a burger missing as well

Just eat driver has ran off with the food and never delivered

Terrible!!,ordered delivery 50 mins later and still nothing tried phoning the store and no answer on the phone 6 times I called!!! Disgusting customer service

Lovely store pleasant experience fast service great hot food couldn’t ask for anything more nice location of the roundabout easy access.

Absolutely horrendous was waiting 35 minutes for my order complete joke

Lovely atmosphere. 100% the best food I’ve had in a while will definitely recommend visiting. Kind staff and the food was quick.

cold food again awaiting refund

Can’t be difficult to count to 6. But unfortunately only received 5 chicken nuggets in a 6 nugget meal. Also never seem to be able to read your order properly and supply requested dips. BK costs a lot these days and a little attention to detail would be greatly appreciated. Not good at all.

Waited 15-20 minutes for our order and when it arrived the burger was stone cold. Not exactly fast food. Very poor and would not return. Atmosphere was cold and uninviting, not a nice place to sit.

Lovely hot food and polite staff, I highly recommend to friends and family. Ill definitely return soon :)

All staff members are polite and welcoming. They are all helpful and prepared to help in every way possible. The waiting time is second to none and I would 100% recommend to anyone in the area.

this is unacceptable! the restaurant did not pick up all my calls and Just Eat app does not offer any help at all to the customers. your FAQ is a major "F*** you" to the customers with your patronising information without any options for an real-time actual help to us. I am starving!

Amazing food and friendly staff, Would definitely come again!😁

Ordered a double whopper and a single was delivered food was stone cold and the total on the receipt is lower that I was charged, I have pics to prove it if you want to see them.

According to my just eat notifications the courier was at the restaurant for over an hour. Food arrived arrived extremely late and was poorly packed, cold and missing items. Very disappointed. Will not recommend.

Fab service from destiny as always xx

Great customer service, hot fresh food, will return

Service was great and staff were very nice.

The staff was very helpful and the food was so lovely. The customer service I received was amazing will be going back again with my friends and family.

half the food wasn't there and the half that was there was cold, absolutely awful.

Staff was lovely and very helpful and the food was hot and delicious. The customer service was great and the food came out fast was very happy with this service would come back again. Would go back again

Unbelievable 30min wait. Just two teenage staff. Just eat given priority.

Very short staffed but understandable with few customers at once. I was the only one waiting for my order which seemed to take a very long time especially as I ordered on phone before I got there. Halloumi fries a bit overdone and drinks very syrupy. Manager seems good at job though, she put my order on the tray and went and put another burger on, the colleague next to her had forgotten one of my burgers so she just did it herself. She was very polite to me as well. I'm not sure she was the manager but that's the impression I got.

Patti missing from double whopper and chilli bites missing. Incomplete order!

Food was cold and only got half my money back

The chips were cold and stale the burger was hard

Wrong order entirely - Called and was told to go through Just Eat. Awaiting refund

absolutely fuming. ordered 2 chicken nugget meals for my children and received one meal. phoned burger king staff absolutely vile who would not replace the other meal. so now I have one child with no dinner!!!! will not use burger king ever again and now have to wait 2 days for a refund. absolute joke.

Burger king bury st edmunds is a lovely place, food is always served with a smile, staff are always so helpful and lovely, food is always hot and tasty! very clean and hygenic

Staff were friendly and welcoming, burger was amazing and fries were fresh, little to no wait time. Amazing atmosphere

Food was made fast and it tasted good, place was clean

This is possibly the worse meal I’ve ever had in a Burger King. Cold fries, no ice in our drinks and awful service. I would find somewhere else to eat

The order did not turn up and driver said it was delivered. Outrageous is a understatement will not use again.

Had a lovely meal at Burger King Bury St Edmunds. Served by two great staff members. Really friendly and helpful. Food was prepared quickly and was tasty

The food was hot and lovely The staff was helpful and friendly I would go back again

Assistant manager, crew manager and staff they all staf always gossip with each other and laugh always in the store. Never do their job delivery order. Order ready for pack but they are joking. When rider come in the restaurant then they pack up and always take time. Sometimes 30 Mintutes more. Very disgusting staff. Sometimes they say to delivery driver, cancel order and go, it will take time. How rubbish staff work here. Some ladies also work but they are Very very slow. They Don't bother delivery driver. Hate the staff.

was an hour late, food was cold and rubbery.

all the food is cold and the dips that i bought did not com

I just had large cold fries 🍟 I done know how long they been cooked but really jut nice cold fries… will be not back there 🤷🏻‍♀️

chips were at least a day old, hard, stale and cold.

The food was cold and not fresh quite disgusting, actually

I loved the Burger King in bury St Edmund’s! one of the best atmospheres and the staff were so polite especially faith from the till she was so sweet. Overall I will be going back and the food is incredible!!

Popped in here for some food staff we're friendly enough but the place was empty and there was abit of a wait for the food which I found abit strange 🤔 but yeah OK for a quick meal have since used this again and was very disappointed with the waiting time from ordering to getting the meal again it wasn't that busy I did ask the staff why it took so long but didn't really get a response I think it's called fast food for a reason

Very average food and service was only just ok its just not fast food anymore Very slow service

Order arrived late - map showed courier was paused elsewhere for nearly 10 mins. Food arrived cold and almost inedible.

Food and atmosphere was excellent! Quick sharp service, will be returning!

stone cold restaurant not answering phone

The food was great and the service was good

Food was hot and very fast delivery

Quick delivery and food still warm. Polite delivery guy too, delivered with a smile.

service was good, food was hot and yummy, staff was kind and friendly. would recommend :)

excellent service. would definitely order again.

Great food for the price. If you use the online app, the prices are very reasonable. The food comes out Relatively quickly and nearly always warm and well made. The gourmet burgers are expensive, but worth it.

very good level of service, will definitely use again.

The food was cold, missing items, burger king blamed the driver for stealing our food!

Happy to eat here everyday. Very good meal and great services

Great meal and service. I was thoroughly satisfied! Would recommend :D

The food is amazing. And I didn’t have to wait long at all. The staff are really nice and friendly.

Food was stone cold and soggy when delivered. Driver was rude and shouting at his phone when he delivered me the food. Decided to throw the food bags at me when I didn’t answer the door in .1 of a second

Good food, but patchy service (orders rarely come without a least one error) and the restaurant can be grubby. McDonalds offering is definitely not as tasty (they peddle bland burgers & flaccid fries), but the golden arches are a slicker operation - this is my universal observation

Estimated time of arrival was 19.20-19.40, ended up receiving it at 20.40. No explanation, apologies or compensation. I understand it might be busy but I am sure no one that went to the restaurant waited 1h for their food

drive did not no where she was going, and got lost, went to number 9 and was going to deliver the food there. Food was cold had to warm it up.

Staff looked like they didnt want to be there £8 quid for a burger Went and got a mcdonalds

Always serverd with a smile, food is fresh and hot. Atmosphere is nice and I always enjoy the food.

All the food turned up cold nothing warm at all I would like to get a refund on this food

food was completely cold and the chicken was missing a strip. how hard is it to count 6!

Don't order this this app the last three times I have ordered from there they have sent me the wrong item and sent me food I can not eat due to special diet

Very fast service and those on front were kind and bubbly, especially destiny. The burger came fast and was very good 👍

Food cold and all drinks missing