Greggs in St Edmundsbury

This place is a disgrace, tables not cleaned so if you order and want to sit down be expected to sit around other peoples mess. Staff are unfriendly don’t expect good service here . Summing up shocking avoid.

Still does what it says on the tin even through there's building works going on, food/coffee is very good as is service, tables floors are cleaner than last visit thankfully, good value for money too.

No baguettes again at 10:20 no sausages either shocking 🤨

Fantastic place and lovely food also lovely reasonable prices

Popped in for takeout before heading home after visiting family. Sister recommended for an inexpensive place that could accommodate our mix of food preferences. I was pleasantly surprised by the vegan sausage omelette roll. My husband liked his chicken bake. We also got a couple of sandwiches, drink and crisps for later. I felt we got quite a bit of food for 17£ and some change. Food seemed fresh. Would recommend.

Greggs accidentally gave me 2 pork sausage rolls instead of 1 cheese and onion bake still tasty and hot tho so not to complain!

Where to start! There is always a queue, always, and they just don’t care, I actually think they like it! Gives them some weird kick to see a queue to the door, this greggs is always well staffed as well, people are about but would rather fill up the fridge with the 1 missing water bottle when there are 30+ there, than serve a customer! Also, they never have all you want, missing sausage rolls, or only a roll not a baguette for breakfast like today! So annoying, and they talk to you like youre dumb for expecting things to be there! I wouldn’t mind if they served you quick, then you’d think they are prioritising customers over the stocks, but it’s the opposite and they still have multiple gaps!

Toilets need to be cleaned regularly This is discussing There is 3 girls and they not really bothered about toilets cleaning

Nice place, nice atmosphere... but ITS THE SAME FOOD! ITS JUST GREGGS, ITS JUST A SAUSAGE ROLL!

Every time we are in Bury we go to this Greggs branch, as food and atmosphere are so nice

it took the driver nearly 20 minutes to get to me, ok maybe it was traffic. although I did see he made 2 stops on the way to me then was moving pretty quick so assuming traffic was not the problem, so most of my food was cold to luke warm. the coffee tasted off as well

Hot chocolate good, food could do with being hotter, good value.

Having work on building so no atmosphere but it will be nice when finished

Didn't knock on the door just left it out in the rain

All the usual sandwiches, pasties, sausage rolls, hot drinks etc.

Love going to Greggs alway lovely food hot drinks and happy staff.

Great delivery, but the food was stone cold.

Staff helpful when a voucher didn't work on the toll, bacon rolls and sausage rolls are a bargain. Coffee ok for the money

11 Abbeygate St, Bury St Edmunds, Bury Saint Edmunds IP33 1UN visited them today 26/03/24 bought 2 meat and vegetable pasties we went and sat down by the window in the corner. First of all the pasties were cold the pastry was stodgy and pappy, the cleanliness was appalling. The window sill were we sat was stained with tea or coffee spills and was coked with mildew along the seals. I wiped a few crumbs off the table and the tissue was covered in dirt where the tables have not been cleaned since who knows when ?, needless to say i will not be visiting there again.

Nice snacks and good coffee. A bit noisy when I visited as there were loads of kids inside.

11 Abbeygate St, Bury St Edmunds, Bury Saint Edmunds IP33 1UN visited them today 26/03/24 bought 2 meat and vegetable pasties we went and sat down by the window in the corner. First of all the pasties were cold the pastry was stodgy and pappy, the cleanliness was appalling. The window sill were we sat was stained with tea or coffee spills and was coked with mildew along the seals. I wiped a few crumbs off the table and the tissue was covered in dirt where the tables have not been cleaned since who knows when ?, needless to say i will not be visiting there again.

Missing a chicken bake, food cold, only one slice of pepperoni on pepperoni slice, overall very dissapointing

Love it it’s yum absolutely delicious donuts and pastries yum

Best cafe shop in Bury, stuff is friendly and they give you a free drink for first time app download. Deserve 5 stars 👍

Good on time and hot. So nice and fresh.

They never hardly have any food!! Run by Saturday kids who couldn’t care less about you the food or service!!! When you go I can guarantee the cupboard will be bare and if you do manage to get “hot food” it will be stone cold!! Oh yes, I almost forgot, if using the toilet, you can wee on the floor like everyone else!!… Good luck!!!

Greggs always tasty Good selection Staff very friendly and helpful

Luke warm coffee, stone cold food.

delivered hot and a couple of minutes before estimated time. thankyou

Driver reached Greggs real quick much appreciated!

Greggs food has improved over the years 😋. Good value for money

Food was stone cold the sausage and bacon baguette and sausage bap absolutely shocking

Quality good but food and drinks cold as 30 minutes late. Delivery driver not assigned until after initial scheduled delivery time. Driver was polite.

order was missing items, only 4 Bakes in stead of the 6 that was ordered

The steak bake was boiling hot! It burnt my mouth and fingers. You should never serve food this hot!

Went in to buy food today after a girl named Becky finished emptying the bin she kindly served me without so much as running her hand under a tap . Would u do the bin in your kitchen then make food No disgusting . The food was disgusting to burnt sausage roll stale Tottenham cake .when she came to serve me I almost said wash your hands then I thought no il see if she serves me with dirty hands an yes she did I didn’t eat it either ..

Really like this Gregg's, nice atmosphere and the usual great food and friendly service. Awesome sausage rolls, as always, and great bacon rolls on the breakfast menu.

There was one worker in particular that really did their job well managing 2 tills and as well as constantly managing every and each station and any time she had gotten a second to her self her manager would have a go at her whenever she would talk to customers despite spending hours at a time talking to other people and not doing her job it’s unfortunate to see such management she really should be given a raise.

not even warm everything completely cold!

Good place to have a snack,but if you go when it's full you got no chance of sitting down.

Order never was deliverd, order was marked as deliverd

I have to say, we always seem to get great service when we come to greggs. This visit was very disappointing. We bought some items for my son, and we needed to use the facilities before we left. In both toilets, there was no toilet paper. I asked at the counter if I could be given some. She went out the back to ask someone to put some in. When the lady Casey finally finished messing around in the kitchen area, she rudely stated she was still going to put the toilet roll in. I wasn't impressed with the way she had spoken to me, so asked messing around in the kitchen was more important than getting toilet rolls so my son could use the toilet. She replied with, well it's done now. I feel maybe Casey needs to have a course in customer service because the whole experience with her was completely unacceptable. The lady who served my son was friendly. Shame Casey wasn't the same.

It was late and they delivered the wrong items.

I had the wrong delivery sent to me.

Good when they actually have food. I work local to this shop and tbh I have given up getting food from here now its 1 o clock today and so empty I just walked back out. Edit I have increased my rating as improvements have definitely been made, better availability for sure.

Missing 2 sausage rolls and the festive bake

I haven’t got my food I’ve been waiting an it says it’s delivered and it’s not here

The manager is absoultly rude to me.dirty tables/floors Toilets dirty and no toilet papper And the food is always cold and coffee is discuting

No clean tables. Cold food. Disinterested service with poor food hygiene.

this is the 2nd time i have ordered this from greggs and both times it’s been wrong i ordered chicken goujons and wedges and only got chicken goujons!!!

Food arrived early and was piping hot

Very dirty , might be cos they were busy , main bug was staff dragging chairs across the seating area creating the most awful noise whilst trying to talk

The cheese side were so cold that they had gone hard and cannot eat them. Everything else was great.

Appalling customer service. Extremely rude staff. They don’t know how to talk to customers with some respect. Dirty looking customers, when ordering they’re rude. Seem as though none of them can be bothered to work. Some of the staff are middle aged and you’d expect better from them with their people skills. Extremely disappointing. Only went in there to go get some lunch and this is not the service you’d expect to get. Unnecessary.

I ordered at 8:10pm with an estimated delivery time of 15-25 mins. It kept being pushed back and eventually arrived at 9:30! Absolutely joke and the food and coffee was cold

Store did not have sandwich but called to offer an alternative which was good as other stores would just have cancelled the item. Good service.

i ordered chicken goujons and wedges only received goujons!

Jamie was lovely as I always come in the morning I had asked about a point reward system and she let me know if I download the app I would be able to get s free hot drink and I can collect points, she then said for me to download it right there and then and that she was more then happy to wait for me to sign up, she even moved to the second till so she can aid every other costumer while waiting for me! thank you Jamie you were amazing, always with a smile on your face.

Great coffee and meat pies!!! Why go to Costa??!!

hot food still warm, drink not spilt, made my day

Not a great deal of choice on Saturday. Reasonable queue too.

Order arrived on time, however pizza was burnt and flatbread was empty apart from sauce

Sausage rolls and cheese and onion bake are burnt and delivery was pushed back nearly an hour.

Staff are quick and friendly, foods always tasty and hot

Table service? No. Able service? Yes. I had just taken my Nissan sunny in for an MOT, feeling a trifle apprehensive my gullet quivered, hunger pangs knocked like an angry postman. Knock. Knock. Knock. A memory overcomes me. Stelios bragging about the finest steak bake in town at the water cooler over at Ridgeons. I despise Stelios. Ecoutez et repetez BAKE!! BAKE!! BAKE!! Stelios. The man with a perfect jaw, perfect wife, perfect family and low and behold the quintessential steak beak. I must best him. Stelios has a new Audi Q8 which doesn't require an MOT until march 2027, he'll never know this stress. I venture to Gregg's, the promised land. I walk to the counter and confidently demand, 1 steak bake, 1 chicken bake, 3 sausage roll, 2 yum yum, 1 iced ring donut, 1 Coke zero and a large flat white with no sugar. I sit with my considerable meal. I regard the heaving mass of bronze. Je Deteste. Regardless I chew and chew until nothing is left. My next trip to the timber merchants will be a triumph. Stelios on his knees begging for me to not flash my Gregg's receipt to his colleagues. I win this time, and every time for I am DONALD lighthouse. Beg me for mercy, none I shall provide. The food was in adequate but cold, I feel sick now so I must rest. Tomorrow I need 3 8x4 sheets of plywood. See you soon Stelios

Guilty pleasure! I love their sausage rolls!

Very good delivery driver but I didn’t get my pizza 6 slices

It was late by 40 minueted and all my food was cold

I got my drinks and not my food what am I gonna do now just sit here and stave I’m hungry and I payed for my food not to be here

Had my order delivered. 2 of the 4 meals weren’t delivered. The two we did get only one meal was correct. The other drink was wrong. Just eat are getting worse

Warm & Tasty. Great start of Sunday morning.

Never visited a Greggs before but I’ll be back, lovely sausage rolls and friendly staff. Advised by my friend Stelios a regular to try a steak bake but I’ll save that for next time. 5 stars and really nice air conditioning.

Every time my friend buying for me croissants for a snack at work and every time they are raw dough!!! Aberdeen union street Greggs!

good sized store , had what I wanted , prices not too bad

Coffee was split over my sandwich. Should be better packed in future please.

Rubbish service! When I called the shop she just said well it’s not my fault it’s been sat here waiting to go!

Very nice, clean place, wouldn't have thought it was a Gregs on the outside , Looked very old type of building but very nice .😃

The delivery driver was sat in a car park for ages before he came to my road.

The food is delicious, I was pleasantly surprised it wasn't expensive I got 2 baguettes 2 drinks 2 cakes to take out for £8 something and so fresh and tasty

Would be nice to have a plate to eat off rather than a paper bag. Coffee ok for a machine made one. Fairly reasonable price.

Nice sausage roll and latte. Nice and hot.

Delivered to the wrong address! Luckily we have great neighbours!

Said to be the poshest Greggs in the Country. But what else would you expect in Bury St Edmunds. Anyway its very nice, friendly and helpful staff. Nice and clean inside and good value. I was impressed.

As always good service .Good food and nice place ... keep up the good work

Did not received the pack of 4 sausage rolls.

Missing items and squashed items!

My order didn’t turn up. Never got delivered. Shocking. Very disappointed. I expect a full refund. Very poor service.

Ordered a hot sandwich meal deal and sausage roll, but the sandwich wasn't heated. Not too bothered because it still tasted great but not what I ordered

First time with Just Eat. I’ll be using you again. Great experience. Thanks

All hot food was cold so not happy at all

Obtained one of their to good to go bags. Excellent value more so for OAP's on a pension

The order was 20 minutes late and they provided the wrong sandwich. I ordered chicken and stuffing and they sent chicken and bacon without letting me know beforehand.

What is there to say about Greggs. It never changes and that's what makes it 5 stars. Stake bake or a bacon and cheese turnover. Coffee is wanting in taste, but for the price its acceptable.

Everything was cold and didn’t even send the rights things but that isn’t an option so lost money as 90% went in the bin

On downside is greggs have not worked with to redeem rewards collaboration with the greggs app. When cost nearly double to be delivered should still be able to redeem on greggs app.

Good service and lovely cup of tea and vegan roll.

Ok when you on your lunch break or a quick something to eat while your in town.

Half of my items missing, not for the first time Shouldn't have your business set up on just eat if your staff are incapable of reading/packing an order correctly

You can't go wrong with a Greggs. The only slight criticism I would have of this particular one is that it is very difficult to eat in as it is always very busy with little seating.

Always lovely to eat there, nice selection, clean dining are, friendly staff, very reasonable prices.