KFC in St Edmundsbury

Probably one of the worst KFCs you could dine in. Food is not good. We sent ours back. In fairness they did cook fresh. A guy accidentally dropped his drink. The girl told him to clean it up and gave him some towels! He tried but gave up. The toilets should have a public health warning. Not good.

Ordered off just eat food never arrived so went in to kfc and a lovely young girl called Kyra was so helpful great customer service

My experience was not the best the toilets were far from clean

5 months ago somebody reviewed saying how dirty it was. KFC replied saying they would pass on the comments. Today I found the same. Tables dirty, no toilet roll in the ladies toilet and the toilets were dirty with full bins. The order kiosk didn’t print a receipt. I waited for my order to move to the ready section and I went up to collect food. Nobody called the number and they looked at me a few times but never questioned why I was still stood there. I ended up asking a few minutes after the number disappeared off the screen. A bit of management would sort these issues quite easily

Always get the order wrong, portion size is tiny and I have no idea what they’ve done to the chips and hot wings but they were dry and tasteless. First time ordering in a long time and it will probably be the last time too.

First time buying KFC food as a birthday treat. Whole meal missing. Did not know until I had driven 10 miles home. Not happy.

This branch must surely deserve the crown for the most useless and incompetent takeaway in Bury St Edmunds. I think the staff must go out of their way to put together a random selection of items that do not reflect your order - whether that be collection or delivery. And I think they must refrigerate the chips once they’ve fried them to death to ensure they are cold when you pull them out of the packing. If I were a chicken about to be killed and knew I would end up in KFC, I would surely be bringing shame on the rest of my chicken family.

The fries had a tasty seasoning & the chicken was the best I've tasted in a long time.

Missing food, no refund offered avoid!!!!

I paid for the large gravy but dis not receive it.It was not included in the orders delivered

Forgot chips food was stone cold bag soggy and ripped chips probably fell out bottom missing chips waste of 35 you pay a service fee and whatever else and they can’t even get the order right

Amazing food. Lovely at hot. Best we’ve had in ages

Wrong side, wrong burger, was an hour late, and was cold. Well done KFC

My 2 piece meal is missing!!! Shocking

Items missing from the order yet again

Sent baked beans instead of corn cob

They so rude . Never can place an order

U lovers my chicken it was delicious the chips were nice and salty if you give me free food next time u will get it goodnight thank for the chicken

Food was really not very good all the meals were stone cold , very disappointing when you pay the amount of money that you do for take aways these days there really is no excuse to be this poor. zero heat in anything.

I haven’t received my order but it says delivered

The staff at this KFC were very friendly and the restaurant looked tidy. The ladies toilet was clean. This was my first time at this KFC as I was visiting family that live nearby. Unfortunately the food just wasn't up to standard compared to other KFCs. The chicken in the party bucket was all soggy and there was no flavour in the batter. The reason we love KFC is the flavour of the chicken. I'm sorry to say it was very bland. The fries were also hard and my children refused to eat them which never happens when we get KFC elsewhere in the country. If we had dined in the restaurant I definitely would have taken this food back and spoken to a manager as the quality doesn't match KFCs usual standards at all. Really disappointed.

Lovely delivery man food hot happy people

Worse meal I have ever had delivered

Food came cold and appeared to be squeezed/smashed in bag . Would like to be refunded

The delivery didn’t come , somebody had my delivery and my question is how did they known my code ???

Did not receive the order, marked as delivered 1830hrs and it was only 1820hrs

Shocking delivery time ordered at 18:10 and arrived at 20:00 said it would be there at 19:00 at the latest!!

I wanted 4 pieces of chicken. As I can’t order 4 pieces, I ordered two 2 pieces. However, I only received one. How difficult is it to mess up an order when it only consists of 4 pieces of chicken? Unfortunately, this is not an isolated case. Every time I place an order with KFC in Bury St Edmunds, they manage to mess up in one way or another.

kept moving back delivery and when the order did arrive it was wrong. food was fine but service not so much. not the drivers fault either, food was hot and fresh

Always check if your order is complete, especially on larger orders. They have a habit of leaving things out, and I'm not saying it's necessarily on purpose. It's the 3rd time this happened to me, usually missing one piece or two, but this time I had to write a review because they left out a full bag of 8 hot wings bought as extra.

It’s not the first time that when I order from this app, the arrival time it’s always 15/20 minutes late compared to the actual arrival time. My last order was. An hour late. So no I don’t recommend it

the apple and blackcurrant drinks were missing. there is always something missing from the order. not ordering through you again

Items incorrect and missing itwms

The delivery was over an hour later than originally estimated, and when it did arrive the food was barely warm. To say I’m not happy with this experience is a massive understatement.

The food in both quality and choice has improved slightly in the recent year, however not enough to reliably justify the price. Taking orders even when ordering at the self service and paying in cash took 20 minutes with no one else in queue or being very busy. Saw multiple people walk out while waiting. Dirty and understaffed(?) branch, unfortunately the only one in town.

Not based on the food. However, 5 stars to the staff who have to deal with some right feral customers. They do not get paid enough to have to deal with some vile people. They need a pay rise 🤣

Missing gravy, chips were cold

the food was cold and soggy, the drinks were warm. According to the delivery map, the driver either delivered another order that was not on our route or didn't know the correct route to our house so the actual driving time was double the time it should be. We had popcorn, the box was completely squashed and the popcorn was out of the comtainer rolling around the bottom of the bag next to cold coleslaw. Why put cold Coleslaw in the same bag as the hot food?

Go to Peck instead, thank me later.

Food was freezing cold the driver did not have a hot hold

Order has missing items: 4pcs original chicken. Menu says 14pcs only got sent 10pcs chicken

This not fast food THIS IS SLOWWWWWWWWWWW FOOOOODDDDDD . 30 MIN FOR 1 ORDER , NEVER AGAIN SORRY

Ordered was filled just as ordered. Food was amazing! Still warm and fresh when it arrived. Delivery was quick and driver was very nice.

Order was not delivered at all.

Order did not turn up despite app saying delivered!!!!!

Delicious....filled a big hole 👍

delivery was 1 minute early AWESOME!

Hi , all fine but drink was missing . Thanks

was cold and food was horrible was a hour late

This must be the worst KFC in Suffolk and quite possibly the UK... Always get fooled by the kids to get a KFC. As a hard working dad in the catering industry sometimes I have just got to give in.....I'm sure many parents will be sympathetic. I've just spent 1 hour on the phone trying to contact someone from the establishment but no answer at all... shocking just shocking...

Food was cold and delivered late

£11.99 for a burger with rotting lettuce and a stale untoasted bun. 6 individual chips, 2 stale wings and a room temperature sprite 👍👍

gave us the wrong order. Missing some food.

disgusting ,rude,filthy tables absolutely minging chips stone cold hair in the chicken beans spilt out in the bag Pepsi no ice and flat don’t waste your money going to this disgusting place

Chips over cooked very small pices of dry chicken

Ordered at 6:50 was predicted 25-35min got it at 7:58…..

I did not get what I ordered and this is not the first time this happened, but today I just had enough with the employees who is taking/ preparing the orders 🤔Ordered the four pieces chicken meal and received 2 pieces of chicken ( 2x very small breast) and two boneless chicken strip???? If I wanted chicken strip strips would have ordered them on the side. Staff needs to pay more attention when preparing the order.

Food arroved cold with items missing again!

fries was a bit cold chicken I had 3 pieces was small

Food was all cold and items missing from the order, fries tasted weird and chicken coating was different than other KFC locations

Missing items. Unable to collect the missing items (not that it was an option when reporting the missing items) so had to go hungry

Terrible food, cold and overcooked/over salted chicken. Complained to Just eat who are not being helpful in any way.

it's a better with this way with a delivery code mine kept going to another address

I never got my cookies I payed for 2 and none of them where with my order

We didn’t receive our order. My husband drove to the restaurant to be told our order had been stolen and that you should have phoned us to let us know and whether we wanted to re order. We waited over 2 hours so made other plans. Refund please

Delivery took considerably longer than initially advised - which happens every single time I order from KFC using this app. When the food eventually arrived, it was lukewarm at best. It shouldn’t be too much to expect the food to be delivered promptly and for it to be at a decent temperature.

Food ( especially chips) v cold. Quality of chicken abysmal.

Missing 4 x Regular Signature Fries 2 x Regular Creamy Mash What kind of customer service is this.worst When we tried to contact just customer service number their is no number.Only number in the world for to increase the business of just eat.

The food was delicious as expected

Has Got better but still slow can't work out how you can go to one in Ipswich on a football day when queue is out of the door and the service is quicker than this one is when it's not very busy at all

The food was bad it was wrong order food was not cooked well generally i wasted my money

Delicious….. not hot but warm enough!

I ordered via just eat zinger rice box it was missing the salad the was missing beans, the chicken was not cut it was just a breast chicken standard of the food was bad

Speedy delivery and the food was really great thank you:)

The gravy was missing from my order

Food was delivered on time however the wrong food was delivered- I ordered 8 hot wings and was instead given two pots of rice and an extra portion of chips, and then I also ordered extra buttermilk garlic mayonnaise and this was not delivered.

This is a joke i waited over a hour for my food, so I drove to KFC myself so I would like my delivery money back!!! And I got there to find it sitting on the side getting cold so when i finally got home I had to eat cold food so thank you.

They take to much time to do it, order now eat tommorow😃,I've never seen fast food this slow in my life but the food was ok

Quite possibly the worst place for delivery. Everytime we order it always gets pushed back and never arrives.

forgot my bbq sauce dip 😩 but chicken was as good as always

You guys gave me the wrong order! I ordered 20 hot wings and got boneless chicken

The food, whilst delicious, was very small. In fact, I’m not sure I’ve ever seen three smaller pieces of chicken! And, as last time, it was delivered much later than was originally stated.

Quite possibly THE WORST KFC in the UK. After a fifteen minute wait for chicken (which is ludicrous that a fast food chain only selling chicken doesn’t have any chicken ready to go, quite literally defeating the point of fast food), we got home with our takeout to discover the server hadn’t included any of the four portions of chips with the order 🤦🏻‍♀️ This must be the fourth or fifth time this happened now. Quite clearly the staff aren’t bothered by their customer service to keep making the simplest of mistakes by not including the food they sell!! I tried calling the store but they just ignored it. If you have a hankering for friend chicken, you’d be better off going across to The Arc shopping centre and spending your money at Slim Chickens.

Delivery driver was polite and lovely. Good manners

My order was missing a filet and the chips was cold. And in my burger there was a fat chunk in it. I would like an immediate refund!

Not only was the food delivered over half an hour later than was first stated, the order was wrong. I ordered 3 pieces of original chicken (2 pieces + 1 piece) but I received 2 pieces and 2 hot wings - which I don’t like as they’re too hot. If I had wanted hot wings, I would have ordered hot wings. But I didn’t. Seriously, how difficult is it to can an order right when it’s simply 3 pieces of chicken? Pathetic service.

Horrible in store service and delivery. I made a delivery order, i was waiting 1h 30m to get it. The food was packaged horribly. I didn't get half of my sides. I tried to call the store few times in different days, of course they didn't take a call. Also, I was eating in store once, service was so bad I don't even want to write about it

Where is my meal? Still sitting here waiting for it. 45 minutes later.

Literally no dips .. and had none at home so we eat without doesn’t taste the same .. to dry . Just made the meal not be enjoyable.. they should check the order always

I have just received my meal, totally wrong meal!

food was cold and delivered late

kfc farm so so dirty don't clean. My food so so cold and kids work in KFC sick place

sent gravy and sweetcorn instead of beans and mash because of hospital dierty need can't eat gravy or sweetcorn

I don't understand why it's always so slow, even when I order on the app and check kn when I'm walking from the car park. I'm always standing there 15+ miniutes. And the chicken isn't the best personally. You can tell they only do 1 coating some days so it's not as crispy or flavoured as sudbury KFC or the M1 service stations lol.

Absolutely awful branch. Clearly pay no attention to reviews. Do better!

order took ages and a coleslaw is missing from order

Delivery time changed at lesst 3 / 4 times. took over an hour in total I believe. Even the delivery driver commented on how slow the service had been and apologised, informing us he had been waiting there for over half an hour. when the order finally arrived half of it was cold and had to be reheated.

KFC YOU NEVER DELIVERED THIS FIRST ORDER THIS IS THEFT. I HAD TO PLACE A DUPLICATE ORDER BECAUSE YOU MEVER SENT MY FOOD. WHY DID TEH APP CONFIRM DELIVERY AND THE FOOD MEVER DELIVEEED TO ME. I AM A CARER AND I DONT EARN MUCH I WANTED TO TREAT MYSELF JUST THIS ONCE AND YOU GUYS STOLE FROM ME. REFUND ME MY 21.47 POUNDS. ITS EITHER YHE FIRST DRIVER ATE MY FOOD OR YOU GUYS LIED AND CONFIRMED DELIVERY TO STEAL FROM ME. REFUND ME MY MONE

Poor food quality, very small portions of chicken, dry, not nice, would have been nice to get a full portion of fries but again, Portion was small/incomplete. The can of Pepsi was ok though

My order hasn’t been delivered and yet it’s saying it was delivered at 13:00 😤