KFC in St Edmundsbury - Phone Number, Reservations, Reviews

Quite possibly the worst place for delivery. Everytime we order it always gets pushed back and never arrives.

They take to much time to do it, order now eat tommorow😃,I've never seen fast food this slow in my life but the food was ok

Quite possibly THE WORST KFC in the UK. After a fifteen minute wait for chicken (which is ludicrous that a fast food chain only selling chicken doesn’t have any chicken ready to go, quite literally defeating the point of fast food), we got home with our takeout to discover the server hadn’t included any of the four portions of chips with the order 🤦🏻‍♀️ This must be the fourth or fifth time this happened now. Quite clearly the staff aren’t bothered by their customer service to keep making the simplest of mistakes by not including the food they sell!! I tried calling the store but they just ignored it. If you have a hankering for friend chicken, you’d be better off going across to The Arc shopping centre and spending your money at Slim Chickens.

Horrible in store service and delivery. I made a delivery order, i was waiting 1h 30m to get it. The food was packaged horribly. I didn't get half of my sides. I tried to call the store few times in different days, of course they didn't take a call. Also, I was eating in store once, service was so bad I don't even want to write about it

kfc farm so so dirty don't clean. My food so so cold and kids work in KFC sick place

I don't understand why it's always so slow, even when I order on the app and check kn when I'm walking from the car park. I'm always standing there 15+ miniutes. And the chicken isn't the best personally. You can tell they only do 1 coating some days so it's not as crispy or flavoured as sudbury KFC or the M1 service stations lol.

order took ages and a coleslaw is missing from order

Absolutely awful branch. Clearly pay no attention to reviews. Do better!

Delivery time changed at lesst 3 / 4 times. took over an hour in total I believe. Even the delivery driver commented on how slow the service had been and apologised, informing us he had been waiting there for over half an hour. when the order finally arrived half of it was cold and had to be reheated.

KFC YOU NEVER DELIVERED THIS FIRST ORDER THIS IS THEFT. I HAD TO PLACE A DUPLICATE ORDER BECAUSE YOU MEVER SENT MY FOOD. WHY DID TEH APP CONFIRM DELIVERY AND THE FOOD MEVER DELIVEEED TO ME. I AM A CARER AND I DONT EARN MUCH I WANTED TO TREAT MYSELF JUST THIS ONCE AND YOU GUYS STOLE FROM ME. REFUND ME MY 21.47 POUNDS. ITS EITHER YHE FIRST DRIVER ATE MY FOOD OR YOU GUYS LIED AND CONFIRMED DELIVERY TO STEAL FROM ME. REFUND ME MY MONE

Poor food quality, very small portions of chicken, dry, not nice, would have been nice to get a full portion of fries but again, Portion was small/incomplete. The can of Pepsi was ok though

Smallest chicken wings I have ever seen

My order hasn’t been delivered and yet it’s saying it was delivered at 13:00 😤

Really annoyed that it took so long and the delivery time kept being pushed back. Wouldn't have ordered if it said how long it would take.

Might give up on this place. It so depends on what team are on. Once again they got the order wrong. Got home, and no chips ! I mean how hard is it? Luckily I ordered rice too so the kids had that and I had a few bits of chicken and some beans. Rubbish.

Every time I've ordered from KFC there is always items missing. Quality is poor too.

Food was awful and took a long time to arrive.

Waited 20 minutes for 3 meals. 2 out of 3 meals were stone cold, one meal had wrong side and all drinks were disgusting (turns out syrup needed replacing). There were only 5 customers in the store and we all waited in excess of 20 minutes for food, it appeared that deliveroo orders were prioritised. Had it been exceptionally busy I would have been a bit more understanding. This was a family treat prior to a cinema visit, I may as well have thrown the money down the drain. The long wait for the food also made us late for the film!!!! Avoid at all costs!

it never actually turned up don't think I'll use your services again

Requested no salad but arrived full of salad. And cold fries

Arrived on time was goodhappy with the delivery

Uber delivery, note stuck on the bag, sorry no fries, coleslaw sent!!! How does a KFC run out if fries. No one answering the phone to complain. NOT HAPPY!!

constantly missing items KFC staff sort it out!!

Took ages to deliver food and when it was finally delivered half of it was missing, hardly warm or cold this isn’t the first time this has happened with KFC

My food never arrived and I have not been contacted or had any reply from the emails sent

It took an hour for 1 person meal . Food was cold and drink was warm.

By far the worst KFC I have been to and unfortunately this is the only one in my town. The place is filthy to the point where you genuinely can’t sit down and eat. Every table out of the 12/13 tables in there were covered in food or had food under the tables. Theres chicken bones under the tables. The staff do not clean the tables, despite being stood behind the counter doing nothing. We went and there was only 4 other customers eating so the place was categorically empty. Yet they still stood behind the counter chatting to the people in the kitchen, laughing and screaming whilst every single table in there was covered in trays and food. Watched the young worker empty both bins and serve food without even washing her hands. There was 3 of us and we all ordered at the same time yet one of our parties meal got completely missed as they were only focused on delivery orders. We had finished eating before they even got their food. We will never ever visit here again. 🤢 Just to add - Go to the Slim Chickens over the road which is spotless, better service and at the very least is clean!!!

Estimated time for delivery was 20 /40 minutes, it actually took 1.30 , and missing items not very happy at all with the food or service!

Food was cold and mini filet was missing. I am not happy at all.

App is great. KFC gave me beans instead of creamy mash. Just annoying.

driver was great. sadly kfc let the driver down

I ordered fries with my meal and didn’t get any

Ordered at 19:05 delivered at 20:50

I specifically asked them to include a white chocolate cookie as it wasn’t included in my order last time I ordered, which was 2 weeks ago. It was even printed out on the receipt on the bag, but yet again no cookie.

Was lovely and hot the kids really enjoyed it

Worst KfC ever everytime I go there they mess up my order. It’s a joke

Chicken is good the rest is poor. Dodgy chips, hard corn, the order was short some chips anyway. Stick with chicken.

The meal was great! However I did not get the Tango soda that I paid for that part of the burger meal I ordered 😟

Missing chips and popcorn chicken!

The meal was delicious as usual 😍

Order just left in reception with no phone call or advice it was there

Two words. Absolutely Disgusting. Soaked in smelly oil served just warm and we (5 of us) had bad stomachs the next day. Clearly they are a bunch of youngsters running the place with no obvious management spending their time on their phones, laughing with each other and flirting with the customers who clearly were getting freebies. I repeat .. absolute disgusting and this place should by closed down by the authorities

Did not receive my drink and just eat did not help.

Just not good at all. Was waiting for an hour, the tracker kept saying driver at the restaurant… but nothing happened. The food arrived slightly warm at best. Why are you so poor with KFC? It’s really not fair at all. Would like compensation for this

Gave wrong cookie but i don’t mind.

I’ve been to this kfc about 5 times now and I never normally leave reviews of places but this place really has to change. Every time I have been here the food takes ages and when I get it the chicken is dry the food is cold and the chips feel like they have been left out for hours . The staff members are nice but that’s about the only good thing about this place. From what I can see they cook everything all at the same time which means things like chips will be sat for ages whilst waiting for a side such as chicken bites if they could nail the cooking times and made the quality good I wouldn’t mind the long wait . This isn’t a hate comment and I don’t want them to think I hate this place just for the sake of it but I really do hope they can change the way they do certain things.

Only half my food delivered!!!!!!@

Arrived cold, late and incorrect items in the order.

the cookie was missing, chicken was like rubber and spicy, gave me the wrong dip and gravy instead of beans. the phone number makes it impossible to talk to someone even tho it's CUSTOMER SERVICE!! I should have a refund! terrible app and service. deleting my account and never using the app again. had to make myself a sandwich. useless and disgusting. go with another delivery service. these plebs do not deserve your money.

Never got the food and just eat did not have working customer services button and KFC customer services said go to just eat. Oh and KFC store won't answer phone

missing half of the items, chicken was undercooked, bag was open when arrived

kfc staff useless, missing 2 large gravy, bottle of water, 1 piece of chicken

Again missing items !! Every time from kfc!! Large bottle of Pepsi max missing!! Haven’t been properly refunded for last time. Whose fault is it?? You need to do something about this. Every time we order kfc missing items!!

Shame the whole order wasn't here

KFC taking too long to do order and then fills the bucket with chicken legs!

I paid for mash, it didn't arrive with the order, chicken was cold and didn't even look like chicken, utterly disgusting

Chicken was burnt to crisp. Driver was very late.

Really good service,the staff is on the ball and they serve me really well,thank you staff, great food as always 👍

Missing items, it’s not hard to read an order or a receipt

It's been a while since I've had KFC and it did not disappoint. Lovely, fresh chicken with best KFC chips ever.

cold soggy food. driver was in restaurant for 20 mins atleast. then took another 15/20 to arrive, when it is a 4 minute drive maximum

Best chips ever. Good sweetcorn

KFC gets a bad wrap… and I know why! Simple menu with standard items for box meals.. sadly they seem to forget items.. No side or fries. Not cheap these days so you expect all items ordered. Very disappointing but unfortunately expected as per reputation. Won’t order from here again. Shame.

i ordered 2 extra gravy which was not included in the order.

I like this kfc a lot, I live in thetford and have a kfc there but have had bad experiences there, food missing, food not cooked properly

Food was delivered to wrong house and just left outside to get cold, this company is a con and don’t refund for idiot workers being incompetent

either people can't read or cant be ar*e*. multiple missing items ( on seperate occasions), must be costing franchise a fortune

Nice and hot, tasty and on time

A bit greasier than your average KFC. Pity.

Please KFC, can the team do something about these below. The staff at kfc is nice. But everything elses is so bad. Shame on such a big MNC

ordered a fillet burger not in the order just a squahed wrap that was ordered aswell.

This KFC is one of the better ones I have been too. Service abit slow and it wasn't busy, lost stars as very overpriced I feel, better value though if you buy the boxed meals.

Food hot, but greasy and often over cooked.

Hi there I am so sorry I put wrong address so you delivered wrong address I just realised now if possible, can you deliver again other address which is Farnham house health Care Home . Postcode :IP33 1SR. Thank you

Missing item AGAIN, food was dried out, barely any chicken on the chicken pieces.. disgusting.

Excellent!! Food was hot, fresh, tasty and drink was cold.

Possibly worst kfc in the country would never go back after seeing cashier empty bin throw it away and then try to serve food without even washing her hand disgusting!!!!!!! Would never eat here!!!

Missing hot wings. ~Once again something missing

I ordered a fillet tower box meal and got a bit of chicken in a bun with lots of mayonnaise on it nothing else!!

Was given a 20 minute time wait and it kept going up which ended up waiting 1 hour for food to then be delivered freezing cold so had to go to the restaurant to get a replacement food, very disappointed

Been waiting for an hour, app kept on saying preparing. After an hour, I checked, said delivered then I went down, no one was there and the app said it was delivered an hour ago. I don’t understand how it’s being such an unorganised service. Same as the app, can you please make sure the customers get the right information about their orders

ordered a 10 piece meal and got 7 legs fukking disgusting will never order from here again and advise people not to order online. fukking diabolical

Taking the biscuit. Ordered 10 piece meal and got 7 drumsticks absolutely disgusting will never order from there again rather pay extra and order from slims chicken. Fukking diabolical.

Absolutely disappointed the service is poor and so are the staff

Some of my order is missing Kansas bbq dipping bites

Food was hot and tasty. Delivery quick.

Food is truly the worst quality we've ever had from this restaurant, and we've had bad!

wrong order delivered, not able tp rectify to get ordered food. Despite refund, I was left withour ordered food tonight

After eating in Bury St Edmunds KFC we were very very disappointed. The food was cold and the Pepsi was like water and had no taste to it at all. The children’s popcorn was spicy and shouldn’t have been spicy. After spending £40 on a meal, we will definitely not be returning to KFC in Bury St Edmunds again. The toilets were disgusting, hair all over the toilet seats and also around the sink. What a disappointment, we shall not be returning again, what a disgrace.

This was never delivered, will never be using Just eat for KFC. Call the store and they said the drivers has been stealing the orders !!!!!!

half my food didn’t arrive and was cold.

Forgot the gravy and extra chicken - over £10 missing items. 6 pieces of chicken all legs, not a single breast piece. Basically rubbish and without the gravy very disappointing and wouldn’t have ordered

Great food, nearly always warm. VERY SLOW SERVICE. There is never anyone in there when I go, yet it still takes a while to get my food. I might be the only person standing in there, however I still wait for 15 minutes for my food. Atleast the food is worth the wait, but it wouldn't hurt for them to be faster? Normally having a laugh and a giggle behind the counter.

My order was over 20 minutes late and cold not very impressed. We’re not use this service again.

I didn't get the food. It showing delivered

Order late and missing items again.

I think the driver must have been stuck in a long queue!

Ordered a big order 9 boneless banquets and 10 trilogy box meals. Everyone was fantastic, got everything bagged and boxed up to make carrying everything nice and easy. Food was all correct and nice and hot. All very friendly and smiling staff great service thank you 😊

Only order on the screen and took 20 minutes, a lot of people standing around

I didn’t get one item I ordered. I’m missing the gravy.