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2.8

Based on 3.306 opinions finded in 4 websites

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Nº 317 in 338 in St Edmundsbury

Nº 10 of 13 American in St Edmundsbury

CUSTOMERS TALK ABOUT DISHES WITH..cornsaladchickenmustpopcornpaybeansfilletcooked

comment_iconOpinions

Worst KFC in east anglia by far. Takes 30 minutes+ to even get your food, people just walking round behind the till doing minting and all look clueless. In terms of food I think my 2 year old could make a better burger, do you guys even have lettuce because in my burger I get about 3 pieces everytime. Always missing stuff from my order and places is never ever clean. If could give 0 I would .

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Zach Howard . 2025-05-16

MORE AT Google

kept getting stared at when ordering and me and my mates kept getting dirty looks however, when we sat down we had her staring right at us every now and again. This made me feel very uncomfortable. I read her name was caydie and she was very unwelcoming and very judgemental I go there to eat and have fun but she made it a very unappealing and unpleasant. Not what I would like to have when going to eat so I will not be sitting in again unless she is spoke to and told to keep things professional inside her work hours. My food also came out falling apart so was very disappointed.

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Rose Page . 2025-05-12

MORE AT Google

Ordered via just eat, did not get order at all. Unable to contact. Will never use again.

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Andrew Otterson . 2025-04-25

MORE AT Google

I purchased thought just eat. Driver wouldn’t give me the order until I give him the code. When received half of order missing. No answer on phone all evening. Just eat said as gave PIN code wouldn’t refund. Won’t use again as this was second time order was really short. Not on.

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Kerry Cardnell-Long . 2025-04-16

MORE AT Google

A couple of days ago I had a meal here with two others coming to £45 all of our burgers were wrong missing cookies looks like it was all just slapped together. Went to complain then was told by the chef who cooked our food, who we found out was the manager that we are wrong when it clearly stated on the order that we were right. He then went on to swearing at us throwing stuff about shouting. And re made one burger which he just threw everything in it with way to much mayo then said he’s not making anymore burgers. However this guy called Kasden dealt with this situation very well and if I was the owner I would re consider who is manager and make kasden the manager. as the guy who is, definitely has anger issues and no sense of customer service. But Kasden was amazing and very professional!

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Skye I . 2025-04-15

MORE AT TripAdvisor

A couple of days ago I had a meal here with two others coming to £45 all of our burgers were wrong missing cookies looks like it was all just slapped together. Went to complain then was told by the chef who cooked our food, who we found out was the manager that we are wrong when it clearly stated on the order that we were right. He then went on to swearing at us throwing stuff about shouting. And re made one burger which he just threw everything in it with way to much mayo then said he’s not making anymore burgers. However this guy called Kasden dealt with this situation very well and if I was the owner I would re consider who is manager and make kasden the manager. as the guy who is, definitely has anger issues and no sense of customer service. But Kasden was amazing and very professional!

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skye ivey . 2025-04-15

MORE AT Google

Dirty tables,1 lady do 3 jobs! take order and prepare meals! and other 2-3 walk around kitchen! NO organisation! not sure if there is any Manager during the shift! or Supervisor! People waiting ages for orders! and was only 3-4 of us on the time when I order my meal ..

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Patryk . 2025-04-14

MORE AT Google

Came to this restaurant on 13th April around 6pm, had to wait ages for the food. The boy behind the counter was incredibly rude, awful customer service and had horrendous attitude, being very unhelpful. Took my food home, opened up and was missing half my order and all the food was cold, not even slightly warm. I live in bury st edmunds so the drive was less than 5 minutes. No excuse for cold cold food. I spent upwards of £35 and felt i got conned. Unless i get a good will offer i will not be coming back nor recommending this place anytime soon. Dreadful.

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Everything Orient . 2025-04-13

MORE AT Google

£10 for what was very disappointing. Wint go back. Staff serving are very nice and chatty, bit the food is two bob.

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Divad Middle . 2025-04-11

MORE AT Google

Excellent service. will recommend anyday

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Joseph . 2025-04-09

MORE AT Just Eat

last time portion popcorn chicken charged but not received this time portion of fries missing but charged for

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Dot . 2025-04-09

MORE AT Just Eat

"Spicy, Flavorful, and Totally Worth It!"* 🌶️🍗 I recently tried KFC’s wings and the **Flaming Wrap**, and they absolutely blew me away! The wings were crispy on the outside, juicy on the inside, and packed with that signature KFC flavor. As for the **Flaming Wrap**—WOW! The perfect balance of heat, crunch from the chicken, and creaminess from the sauce. It had just the right kick without being overwhelming. The portion was satisfying, and the freshness was on point. If you love spicy food, this combo is a must-try. KFC nailed it with these! Will definitely order again. 🔥👌"

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Kranthi K P . 2025-04-03

MORE AT Google

Yummy food and great delivery! Thanks

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Senga . 2025-04-01

MORE AT Just Eat

Great All The Way 5 Stars and More, Many Thanks

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John . 2025-03-29

MORE AT Just Eat

So yet again,I went to KFC Bury st Edmunds,and once again not everything was in the bag, should have checked before I left but was in a hurry, this is the 3rd time they haven't got the order right,

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Jamie Chapman . 2025-03-26

MORE AT Google

This driver stole my food, it’s my son’s birthday food and he didn’t deliver it and took my pin to mark it as delivered.

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Shumirai . 2025-03-21

MORE AT Just Eat

Cold chips and no Kentucky taste

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Christopher . 2025-03-20

MORE AT Just Eat

Made a simple order of wings "only" and a drink. The order was over 20 minutes for me to ask for a refund and the food was still not even in preparation and the establishment was not busy.

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Mark Marrk . 2025-03-19

MORE AT Google

Missing items from order. Which for the cost is not acceptable. After submitting a complaint I was told because we accepted the order from the delivery man there was obviously no issues!!! I’ll get my x ray vision glasses out to check the sealed bag next time then….The chips they had bothered to put in were cold.

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Katie . 2025-03-17

MORE AT Just Eat

there was no fries in the delivery

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Lovelie . 2025-03-16

MORE AT Just Eat

One day I am waiting for it that they will get the order correct ,,

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Jean . 2025-03-07

MORE AT Just Eat

Chips missing from order yet again totally fed up of the service nobody cares if your order is incomplete

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Rowan . 2025-03-07

MORE AT Just Eat

delivered way too late and was cold when it arrived.

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Natalie . 2025-03-06

MORE AT Just Eat

Waiting for absolutely ages for our food, filthy restaurant, our food order was wrong and the staff looked like they couldn't care less. They definitely weren't in a rush to get the orders out.

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Dan B . 2025-03-05

MORE AT TripAdvisor

your driver was swearing and shouting in my driveway and didn't speak english

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Effy . 2025-03-04

MORE AT Just Eat

worst fast food place i’ve ever been in, used to go plenty of times but never a good experience. every single table was dirty, all the delivery drivers were sat infront of the bags but not taking them to deliver which is probably why i always end up with cold food especially after ordering online. once they ran out of salt. machines never give reciepts and the chicken always gives me stomach pains. absolutely disgusted

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millie . 2025-03-04

MORE AT Google

Chips cold, 3 pieces of thigh Luke warm. Dissatisfied.

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Helen . 2025-03-03

MORE AT Just Eat

Great service, courier was very prompt, friendly and professional

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samuel . 2025-03-02

MORE AT Just Eat

Forgot an order of fries and the pineapple sticks in the kids meals but food was delicious otherwise

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Jordan . 2025-03-02

MORE AT Just Eat

order wasn't what was specified

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Alex . 2025-03-01

MORE AT Just Eat

food was late and needed to be heated up as it was cold

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Brian . 2025-02-28

MORE AT Just Eat

Order delivered late and cold and delivery driver rude, kept saying “It’s not my problem”

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Polly . 2025-02-28

MORE AT Just Eat

Food was cold. Unable to eat chips as soggy & cold. I think driver had several deliveries & we were at the end of his route. Very disappointed

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Sharon . 2025-02-28

MORE AT Just Eat

my order took so long.The confirmation qas received at 655pm and got the order delivered at 849pm

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Rhemil . 2025-02-28

MORE AT Just Eat

Excellent delivery, very friendly 👍

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Tim . 2025-02-26

MORE AT Just Eat

Rubbish chicken overcooked dry not tasty at all. Very poor food. Seems like it was seeting then forever before was served.

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Lukas Galka . 2025-02-24

MORE AT Google

Every time we order from here there is generally something missing from the order, and the way it was handled was unacceptable. I don’t usually complain but it has happened a few times now so won’t be ordering again

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Cathy . 2025-02-23

MORE AT Just Eat

delivery on time driver was friendly food was excellent

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martin . 2025-02-23

MORE AT Just Eat

ordered 2 meals and 1 missing some chicken, not the 1st time this as happen 1st they only send 1 meal instead of 2 won't be ordering from there again,

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Jamie . 2025-02-21

MORE AT Just Eat

you got delivery done. delivery itself was wrong silly little mistake. There fault not delivery.

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Andrew . 2025-02-21

MORE AT Just Eat

kfc is actually trash food alright though

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Nathan . 2025-02-20

MORE AT Google

Restaurant messed up the order. Main bits were ok but the drinks were wrong and there was no dip. Disappointing.

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Steve . 2025-02-20

MORE AT Just Eat

Chicken well over cooked hard n cold , Ticket states no salad yet full of lettuce . 3rd time bad experience from this KFC never again

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Richard . 2025-02-18

MORE AT Just Eat

sweet chilli dip missing. not happy.

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Paul . 2025-02-17

MORE AT Just Eat

I ordered an 8 piece dipping banquet for my family. It turns up with not even one portion or chips and no bottle of drink. Which has cost me over £30. KFC can NEVER get your order right in bury st Edmund’s

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Gareth . 2025-02-17

MORE AT Just Eat

2hours late! delivery time constantly increasing. just as I was about to request a refund it turned up, stone cold. this isn't the first time delivery has been appalling, not just us but so many others I know. definitely won't be ordering from here again.

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Nicola . 2025-02-14

MORE AT Just Eat

Missing half my order, and food stone cold

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Grahame . 2025-02-14

MORE AT Just Eat

Yet again items missing and no way of contacting anyone to get replacements sent

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Rachel . 2025-02-11

MORE AT Just Eat

food was covered in spilled gravy inside the bi

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BEN . 2025-02-10

MORE AT Just Eat

totally had enough of this shocking excuse for a takeaway in this town. always items missing, had a delivery today as thats what grandkids wanted, missing items and for 1 of them they actually wrote on receipt not available. no contact to offer alternative. surprised this place is still open. now got to fight to get money back off just eat. cant get hold of anyone when you want to

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rachel186225 . 2025-02-09

MORE AT TripAdvisor

Missing item just wront one receipt sorry didnt have it no call to offer an alternative and every item was cold joke

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Christopher . 2025-02-09

MORE AT Just Eat

If I could give 0 stars I would, completely missed our whole order when asked the lady she checked the order screen and had noticed our order had been bumped off, then called out for our burgers to the staff, within 5 minutes our order was ready for collection although when going to collect the food was told they had no ice cream for the kids menu desert, and no gravy for the side ordered. When eating my food I heard another member of staff call ‘just waiting for gravy’ and saw the pot of gravy passed over.

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mase . 2025-02-07

MORE AT TripAdvisor

I was a dip short but guessing that's KFC

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Barry . 2025-02-06

MORE AT Just Eat

Dirty tables. Warm cold drinks No ice option. Reheated chicken, i can tell for sure. Its sad that it’s only one in Bury. I’d like to go to Cambridge next time if i ever crave for KFC. Not here ! And mosquitoes

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Rupinderjit Singh . 2025-02-04

MORE AT Google

The driver was at the restaurant for ages waitimg and then did anotjer delivery before ours as tracked om the map so are food was cold. He admitted he had as just eat make them do multiple orders and then would not refund when food was cold

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Clare . 2025-02-02

MORE AT Just Eat

Edit: Since the review below I've purchased food form this place twice, because my partner wanted KFC. I no longer consider myself a client. On 29.01.2025, I ordered my usual, Wicked variety 6 piece, to which I usually add 2x hot wings extras. That makes a total of 24 hot wings, 6 main pieces and 4 strips. This time they left out the main pieces and the strips!!! When I collected my order, I checked and pointed out that there were missing bits and I was told they placed everything in the bucket. I was thinking those must be some really small pieces to fit in there, but I accepted that and left. Disgusting service, reconfirmed, so this is the 4th time and probably the worst of them all. So, I can't stress enough: Always check if your order is complete, especially on larger orders. They have a habit of leaving things out, and I'm not saying it's necessarily on purpose. It's the 3rd time this happened to me, usually missing one piece or two, but this time I had to write a review because they left out a full bag of 8 hot wings bought as extra.

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Adrian-Sorin Balan . 2025-02-02

MORE AT Google

Would’ve been nice to get all my food

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Sam . 2025-01-31

MORE AT Just Eat

Ridiculous! Food was cold, gravy AND beans both spilled out into the boxes. And half of the chicken was missing!

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Emma . 2025-01-29

MORE AT Just Eat

Asked for no mayo on the zinger burger and zinger burger had mayo

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Gemma . 2025-01-24

MORE AT Just Eat

Delivery came early, food was nice and hot. Based on today’s experience I would definitely order again!

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Jackie . 2025-01-24

MORE AT Just Eat

All staff is very experienced and knowledgeable.

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Zorawar Singh . 2025-01-23

MORE AT Google

There was multiple items missing from our order also the chicken was dripping in Grease I have ordered multiple times from here so I was very disappointed with this happening

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Kyle . 2025-01-23

MORE AT Just Eat

returant initially stated 9:30 but only left at 10:25 delivery driver 5* but food was small fillets like they were broken in half

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Tom . 2025-01-19

MORE AT Just Eat

decent but not very clean .. food was good

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sally almobasher . 2025-01-19

MORE AT Google

Coleslaw instead of gravy, cold half portion of fries. Can't believe my rare treat turned into such a disaster

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Jessykar . 2025-01-15

MORE AT Just Eat

missing can of drink and food cold

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Stephen . 2025-01-11

MORE AT Just Eat

Food arrived an hour late. We were told by the delivery driver that another courier had picked it up to bring and then it was returned to the restaurant. My children were waiting for their lunch which was not only an hour late, but also cold!

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Rebecca . 2025-01-04

MORE AT Just Eat

Probably one of the worst KFCs you could dine in. Food is not good. We sent ours back. In fairness they did cook fresh. A guy accidentally dropped his drink. The girl told him to clean it up and gave him some towels! He tried but gave up. The toilets should have a public health warning. Not good.

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Phil green . 2025-01-03

MORE AT Google

Ordered off just eat food never arrived so went in to kfc and a lovely young girl called Kyra was so helpful great customer service

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Isabel Da silva . 2025-01-03

MORE AT Google

A family 14 piece sharing bucket for 6 people, and you get 10 small wings in the bucket ???? And then 4 small pieces of chicken, Not impressed at all

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Shane . 2025-01-03

MORE AT Just Eat

Did not receive two full meal chips were missing

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Nyomi . 2025-01-03

MORE AT Just Eat

My experience was not the best the toilets were far from clean

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Robert Austin . 2025-01-01

MORE AT Google

5 months ago somebody reviewed saying how dirty it was. KFC replied saying they would pass on the comments. Today I found the same. Tables dirty, no toilet roll in the ladies toilet and the toilets were dirty with full bins. The order kiosk didn’t print a receipt. I waited for my order to move to the ready section and I went up to collect food. Nobody called the number and they looked at me a few times but never questioned why I was still stood there. I ended up asking a few minutes after the number disappeared off the screen. A bit of management would sort these issues quite easily

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Emily Midgley . 2024-12-31

MORE AT Google

Hi I keep paying for the gravy for how many times and orders are always incomplete which makes me really upset. I don’t understand why I always experience this. If it is UNAVAILABLE, kindly put on your menu. It is costly for a gravy!!!

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Lyn . 2024-12-30

MORE AT Just Eat

Terrible service took an hour and 45 mins to come and should have been here in 30 mins! It was freezing cold and the driver could not find the house so kept calling when he eventually did show! Food was in a paper bag no insulated bag to keep warm!

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Rosie . 2024-12-29

MORE AT Just Eat

Always get the order wrong, portion size is tiny and I have no idea what they’ve done to the chips and hot wings but they were dry and tasteless. First time ordering in a long time and it will probably be the last time too.

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Troy Allen . 2024-12-29

MORE AT Google

First time buying KFC food as a birthday treat. Whole meal missing. Did not know until I had driven 10 miles home. Not happy.

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Emmaline Old . 2024-12-28

MORE AT Google

missing items from order and food was lukewarm on arrival

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Matt . 2024-12-28

MORE AT Just Eat

When u wait hours for food it’s not a good service

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darren . 2024-12-28

MORE AT Just Eat

missing food bags sealed so store food cold

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Gary . 2024-12-26

MORE AT Just Eat

didn't know what the difference between a zinger burger or the fillet burger they both looked the same not spicy

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Sarah . 2024-12-24

MORE AT Just Eat

Food wasn’t what we ordered and quality was awful. Never again

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Sammy . 2024-12-24

MORE AT Just Eat

My delivery didn’t even arrive said preparing for 2 hours then all of a sudden said delivered lol with out being delivered how with out the digit code 🤷🏻‍♂️

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Kevin . 2024-12-24

MORE AT Just Eat

Over 2 hours for it not even to be delivered !!!!!!

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Amy . 2024-12-23

MORE AT Just Eat

basically got my whole order wrong.

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Brandon . 2024-12-22

MORE AT Just Eat

Food never arrived, the delivery time went to over 3 hours and kept saying the driver was at the restaurant. I tried to call the restaurant for updates and there was no response on the phone. I’ve paid for food that never arrived.

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Cherish . 2024-12-21

MORE AT Just Eat

This branch must surely deserve the crown for the most useless and incompetent takeaway in Bury St Edmunds. I think the staff must go out of their way to put together a random selection of items that do not reflect your order - whether that be collection or delivery. And I think they must refrigerate the chips once they’ve fried them to death to ensure they are cold when you pull them out of the packing. If I were a chicken about to be killed and knew I would end up in KFC, I would surely be bringing shame on the rest of my chicken family.

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Andrew B . 2024-12-21

MORE AT TripAdvisor

Let down. ordered 4 piece colonels meal + 1piece extra & got all 5 pieces as legs. Very poor effort.

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Robin . 2024-12-19

MORE AT Just Eat

Food was lukewarm, chips were soggy

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Ellie . 2024-12-18

MORE AT Just Eat

We ordered a gravy but sent coleslaw instead

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Darren . 2024-12-14

MORE AT Just Eat

absolutely devastated no chips and no hot wings and the chicken was awful

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Summer . 2024-12-11

MORE AT Just Eat

Forgot chips food was stone cold bag soggy and ripped chips probably fell out bottom missing chips waste of 35 you pay a service fee and whatever else and they can’t even get the order right

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Billy . 2024-12-07

MORE AT Just Eat

Missing food, no refund offered avoid!!!!

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Rebecca . 2024-12-07

MORE AT Just Eat

I paid for the large gravy but dis not receive it.It was not included in the orders delivered

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Jelvin . 2024-12-07

MORE AT Just Eat

The fries had a tasty seasoning & the chicken was the best I've tasted in a long time.

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Robin . 2024-12-07

MORE AT Just Eat

Wrong side, wrong burger, was an hour late, and was cold. Well done KFC

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James . 2024-12-06

MORE AT Just Eat

My 2 piece meal is missing!!! Shocking

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Simon . 2024-12-06

MORE AT Just Eat

Amazing food. Lovely at hot. Best we’ve had in ages

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Amanda . 2024-12-06

MORE AT Just Eat

Items missing from the order yet again

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Melonie . 2024-12-02

MORE AT Just Eat

They so rude . Never can place an order

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Agne Fajgier . 2024-12-01

MORE AT Google

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