McDonald's in St Edmundsbury

food was cold n didn't get the right order i ask for

fantastic with delivery only bad thing is I was missing half a meal

This is one of my favourite McDonald's outlets. I recently tried McDonald's Chicken Selects, and they were amazing! The chicken was tender and juicy on the inside, with a perfectly crispy coating. The seasoning was just right—flavorful but not overpowering. Paired with their signature dipping sauce, it made for a satisfying meal. Highly recommend if you're a fan of chicken tenders!

Lovely delivery guy :) food was great too

Generally a clean and nice restaurant but they seem to have a problem with knowing the difference between bacon and the sausage pattie in the breakfast muffins on 3 separate occasions in the last few weeks I have been given a double sausage and egg muffin when I have ordered a double bacon and to top it all this week I was given a double bacon muffin with no egg in it I mean come on guys u know that u have to put egg in the muffins that is part of the make up of it I would love to know the reason it got left out tho there are 3 very good members of staff there that are very good at their jobs they are Ewan ,the lady with the tattoos I think her name is Kim or kimberley and Sonia keep up the good work u 3 and try to lift the others to ur standards

Did not receive the Minecraft figure

The food quality was not good and missing items

It was implied in the image accompanying the food order and through the TV advertising that the 2 Minecraft meals would be supplied with a toy along with the food. These were not provided.

I sometimes sit down in the restaurant to dine for breakfast and the food is piping hot, fresh and tasty. The staff are very friendly. It’s a bit noisy, but ok. Today I ordered a delivery through Uber Eats and the food took a while to get to me. The food was stone cold and the breakfast roll was dry and tasted like cardboard. The hash browns were soggy and the coffee didn’t taste like coffee, just warm water. Not impressed.

I had to go outside and find the lost delivery person

A takeaway order from here is very rarely correct. I just dont get why the order accuracy is always so poor. The food if fine it's just you never get what you order!

Food was cold. Chips had clearly been left under a heater for some time. Not nice

Food was usual good stuff,staff at the vending area was awesome and helpful. Security mid age was rather intimidating and making my atmosphere not so great, and I was with my little one. I asked for some information, but he was rather rude and arrogant,(shortly he needs some customer behaviour guidance.

Worst Mc Donalds. Orders are always wrong, all three times.

Food OK, toilets dreadful! One toilet blocked, other cubicle had a used sanitary towel at the side of the toilet! The heater for drying hands didn't work either.

most of my order was missing we got the drinks and 2 happy meals the rest was missing I've tried to contact about a refund and not heard anything back there is about £39 worth of food missing

Food that was supposed to be hot was cold.. won’t bother again..

Normally I'm not the type to leave reviews, but 3 times now they've sent orders to us missing items, and then when complained, they'll refund only £3 not the entire thing. Ridiculous company with severely under trained and visually/mathematically impaired staff.

Delivered cold. Driver went to multiple houses before our door.

Ridiculous service and attitude

Delivery was great but every single time I order a mcdonalds for delivery they either forget the dips or give me the wrong ones and it ruins the meal!!

For once the order was spot on, hot and tasted delicious xx

Main part of order was missing! Left a child with little to eat!!!!! Not satisfactory. Wouldn’t use again.

why would i go here when i could go burger king right round the corner so much clearer

Ordered a quarter pounder meal through uber eats, spoke to McDonalds manager (Charlie) before sending the order through reiterating that l wanted it without bun as l have celiacs disease. Burger arrived with bun, so already contaminated l cannot eat it as it would make me severely ill. Telephoned Charlie back to complain, basically didn't careless. £18.97 wasted, thanks McDonalds and Charlie.

Cold chips. Milkshake not chocolate, just plain milkshake

wrong order but kids were starving so we ate it anyway 🤣🤣🤣🤣

Order was fresh and on time, Thankyou!

delivery driver was rubbish. a bag was already opened with items missing

Every order we have had delivered there has always been something missing!!! And the food is cold!!! Not good service !!!!!!

food was cold, driver didn't have the order inside thermal carrier bags

Orders never right and literally always cold, avoid

Took ages to be delivered and turned up all freezing cold and inedible!!!

sent the wrong order and was stone cold

The order took a very long time to arrive and by the time we received it our chips were cold and the ice cream completely melted! It was jnenjoyable to say the least.

Delivery driver was very pleasant however food was freezing cold.

My order never arrived. I waited nearly 3 hours for an order only to be told it had been delivered and I lost £90 worth of food for a care home of disabled wheelchair individuals. There is no customer number to speak to anyone and there is no live chat either meaning I have to send an email and hope that I eventually get a response and refund with no reassurance that my complaint has gone through or been heard.

Didn’t have enough sauce on the burger, made the meal seem a lot dryer than it probably was

Food come completely cold had to wait over a hour I am fuming really disappointed

Probably the worst McDonald’s I’ve been to - multiple times I’ve came here and they’ve forgotten items on my order - staff are gormless and will tell you to park at the bay to wait for your food then never come

Missing 3 items small drink when I asked for large no straw

Food was nice, pretty cold and the bag security seal was ripped off which always makes you wonder why? But all in all, happy.

always forget to put the Sauces in when we order

The burger which should have been beef came as chicken…..the strawberry milkshake only tasted of coffee…..and the delivery took an hour and a half and this cost me just over £17 Not very happy at all I’d like a refund please

Always used mcdonalds in bury and enjoyed it but for the past couple of years now its gone down hill big time, the staff are useless and orders are always wrong with drinks not full. I wouldn't recommend this mcdonalds 😡

Nuggets are cold drink was spilled one of the Big Macs was cold and both chips was aswell

Food was delivered on a bicycle, freezing cold. Over an hour wait. Whoever prepared and wrapped the food done a terrible job also... happy meal boxes were crushed and food wasn't wrapped properly. A couple of burgers were all bent up and falling apart and hanging out their wrappers. It's the second time I've tried this mcdonalds and both times I've had problems... now have crying children whilst I try to rectify it.

Driver arrived 2 hours later and I rejected the delivery. It’s a joke, I have reported this like 5 times and still no one responded muy emails.

Good atmosphere, served quickly, friendly staff

The food and coffees were lukewarm and the coffee containers were half empty.

Terrible service had to wait over an hour and half for delivery, with the estimated time changing every time I checked, when it did arrive it was stone cold, I tried to cancel on the just eat app but couldn’t, very poor all round

delievery times kept changing and some of the food came cold.

Nearly two hours late. Originally driver picked food up, never showed up. Map didn’t move. Complained on X, to be told driver had left because the food wasn’t ready. Was told at 14:21, that fresh food would hear within 20 minutes. Arrived just before 15:00, stone cold.

came early and food is fresh and warm

Service was great Food was tasty

Everything is good. But they never include the sauce when ordering nuggets or selects.

Poor, changing time due to lack of drivers, missing half the order.

There was missing item.not happy about the service

Food arrived safely. Like the delivery code idea. Wish the driver shut the gate as they left. But good delivery- thank you

food was freezing cold bashed chips were like rubber

The food was good but there was zero sauces in the bag for the chicken nuggets and chicken tenders. This is a problem that continues to happen.

item missing again, delivery drivers clearly stealing items just eat refused to refund,

Delivery was great, but our order was missing dips and fruit bags that we had paid for.

the delivery was assigned for 230 then the app changed it to 330 driver delivered at 330 problem was being changed this affected my plans

Took near 2 hours to arrive - cold on arrival.

Will not order again for the 3rd time running items have been missing delivery by uber tonight I was missing an entire meal it came to £49 alot of money when a big amount is missing

Never even got my order had to pick up myself after waiting 1hr 30mins, the restaurant was amazing tho made my food fresh when I got there

I wrote specific instructions and the driver didn't have a clue

Egg muffin had shells in it and porridge with jam didn’t have the jam sent along

Unfortunately second time in a row had around half an hour delay. Would not recommend it if you expect your order roughly on time

Absolutely gutted, we ordered 2 birthday doughnuts, charged for them, and yet never recd them. Chips was cold, worst order.

originally supposed to be delivered at quarter past at the latest but time kept getting pushed back then when my food was picked up the driver stayed sat outside the restaurant for a further 10mins the food is cold and wet from the drink being spilt

I WAS GIVEN NUGGETS INSTEAD OF CHEESE MELT DIPPERS!!! outrageous

my food is very cold not a happy person it's going in the bin

Missing lots of items from the order, but overall service was good

far to long waiting for food to arrive. when it finally arrived, completely wrong order, so couldn't eat that, and even that was cold!! Terrible service.

Poor service yet again ! Food made an hour before delivery! Time stamp ! Freezing cold and missing items . Every single time

I ordered a cheese share box for £7 and got a bag of 4 cheese bites worth £2

Not happy, food an hour late and cold. And only get option to get £3 back, terrible service!

Order was over an hour late, cold and drink was spilled.

the delivery driver was terrible couldn't find us argued he was.in the car park when he was not as we were out there waiting was rude when he eventually found us.all food was cold ice cream was melted.

Ordered at 10:25, food finally arrived after 40+ mins of prep at 11:20

the food was expected but the hot chocolate was a bit flavourless... chips where cold..

was told it would be 2 hours but really? on a McDonald's and it's supposed to be "fast food" forgot bacon on my big tasty and drinks half full

hair in my food and refused to get me a new burger! i came here today to enjoy a nice meal with my wife and kids but found hair in my food we asked for a new meal or a refund but i was met with racial slurs aimed at me and my wife because we are African i hope the man that said this got fired after my complaint to the manager

Sausage muffin was wrong but otherwise perfect. Asked for no egg and extra sausage but got a standard double sausage and egg.

item mot delivered to right place

The food took a long time to arrive and was cold when it did arrive. Pretty poor all round.

lost half my order only got the drinks not the food

They were struggling on a Monday morning even before the lunchtime rush had begun. Only ordered a Big Mac & fries (at 11:35am) but didn’t sit down to eat it until 11:53 - that’s a staggering 18 minute wait! Hardly fast food.

Food was soo cold Chips were dry from being sat out My drink is wrong Very unhappy

Order took ages to arrive and food was cold and inedible. Very disappointed, waste of money.

Order never arrived and claimed that it was delivered!!

Food was not delivered at all. None of my food items at least. Two coffees and an orange juice. No McMuffins at all. Sure, I could’ve walked down and got it myself but wanted to be at home to help family and surprise them with breakfast. It set me back some time. Not a big deal but the delivery person was on the phone when he delivered to me and wasn’t paying attention to details - so, somebody else today got the wrong order as well.

The food was cold by the time it arrived. A burger that was meant to have no cheese in and was in a box that said no cheese on the label, actually had cheese in. Very disappointed

my order was not delivered and I wish for a full refund. this is unacceptable as it says my order was delivered and there is no where to complain about this. it was an order for £28

Bury st edmunds Cornhill Worst I have been in , chips unsalted, half a drink, cheese bites that were like rubber, staff wiping food from tables onto the floor, then to sweep up while your eating. Burger missed when packing order- reported and said it would bought over , nothing meal finished before burger received.

ordered for 5:45 and didn't come until just after 7

delivery driver had no idea how to find me and made me stand outside in the cold

ordered burger without cheese, but had cheese in. threw it in the bin