Based on 165 opinions finded in 3 websites
Based on 165 opinions finded in 3 websites
Nº 313 in 338 in St Edmundsbury
Opinions
only 1 pizza instead of 2. instead 2 bacon bites. which you can't call bacon as it only has 1 sliver per slice. not happy
Jason . 2024-10-04
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Delicious pizza and garlic bread, really enjoyed it!
Helen . 2024-10-02
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order didn't arrive. rude and unhelpful driver and staff
Rachel . 2024-10-01
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Waited 2 hours for 3 items that arrived stone cold and dripping in grease
Kirsty . 2024-09-28
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Terrible! Our food wasn’t delivered and we are now starving and almost £40 down! We have been told to call tomorrow to speak to a manager but I am very disappointed with the service!
Jessica . 2024-09-28
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Friendly guy good service thank you
Roni . 2024-09-28
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looked like my pizza had been thrown on the floor and picked up and put in the box, such a shame, first time I used them was perfect
Simon . 2024-09-04
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Food was freshly cooked & piping hot.
Katrina Follett . 2024-09-03
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food arrived barely warm and over an hour and a half after we ordered it :(
Roseanna . 2024-08-31
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Marked as delivered an hour ago. Still not here. Dude on the phone said its on its way. No more information given.
Alfie . 2024-08-25
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Food was delicious! Only a little past the time advised for delivery so basically on time!
Daisy . 2024-08-21
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We went there and was very happy with our order . 1 lunch time pizza for 2.99 GREAT DEAL !
KI Sisters . 2024-08-15
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Food was delicious alongside staff was too good
Abhishek Abhishek . 2024-08-14
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yesterday I ordered a large peperoni and a brownie Everything was very delicious and fresh. The Staff was extremely kind specialy a girl Anu she is very nice . Will always return here and reccommend.
Prince Chaudhary . 2024-08-14
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Very friendly stuff and tasty food, highly recommended!
Hoshyar Khalid . 2024-08-14
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Decent pizza, garlic dip is absolutely spot on!
our world . 2024-08-14
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Another great pizza place to visit pleasant staff and friendly atmosphere would recommend to all who visit this place.
Ale Johnson . 2024-08-13
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Decent pizza, garlic dip is absolutely spot on!
Aidan Cunningham . 2024-08-12
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Amazing service and good quality food :)
Georgia . 2024-08-11
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Food service was perfect alongside a respectable and friendly customer service with the pizza being spectacular
Billy leatherland . 2024-08-09
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The Service was awesome Staff was so nice and helpful Always deliveries on time
md muzammil . 2024-08-09
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Very good experience and lovely staff.
Jasmine Bowen . 2024-08-09
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Always super quick and pizza is very fresh. Nice staff too!
Andy Rogers . 2024-08-08
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I ordered from here 2 food 1 drink and one ice cream there “driver” told me they only gave him the food items when calling the restaurant they told me they gave him all and he mush have stolen it I asked for a refund on the missing items they told me no I’ve just wasted money now on items I didn’t get DONT order from here no help at all
Devon Wrenn . 2024-08-04
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Over an hour late and still not here, rang them when it was 30 min late and told another 20, amazingly the app said it was delayed 40 min after order when wasn’t even here, terrible service
Clark . 2024-08-03
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Food took 3 hours to arrive, arrived cold, tried to call the restaurant, no answer everytime
James Rulton . 2024-08-02
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Turned up 35 mins late, no apology! Also clicked the text button on just eat app but no contact from the restaurant!!
Zoe . 2024-07-30
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They didn’t bring the drinks or dips
Alex . 2024-07-20
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Ordered and food didn’t arrive. Rang store and manager was rude. Poor overall.
Adam mepham . 2024-07-20
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Twice we were told it would be 10 minutes longer and from the first conversation we waited 30mins (we are 15 mins away) food unsurprisingly was cold and void of toppings. terrible food, terrible delivery, terrible service. from someone who doesn't like complaining, I wanted to give fair warning to avoid. an evening that was supposed to be a nice movie and takeaway well and truly ruined
Anthony . 2024-07-12
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Rude staff, terrible Pizza. avoid if possible and go to Dominos
James Bligh . 2024-07-02
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Shocking! Food an hour and a half late, had been mistakenly delivered to another address and then brought here. Completely unacceptable. Food sent back and was told “ I don’t know how to refund “ ongoing, won’t be ordering again.
edward . 2024-06-29
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I ordered at 8:30 for 9:30, the app was not updating so i rang and asked them if they were preparing my order which they confirmed. At 9:35 still no delivery, I called again and they said they were still awaiting their driver I then waited longer and at 10pm I called again and they informed me the driver was leaving with my order and my delivery was a priority - I live 15 mins away from Papa johns so knew my food would arrive by 10:15pm - over an hour later my food arrived and it was stone cold!
Verity . 2024-06-28
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Food never arrived and told to ring them back when I called the following day. Really rude and took our money for nothing in return
Amanda . 2024-06-25
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Ordered food through Uber Eats, at 9:20pm, it didn’t arrive until 11:00pm. On the app the delivery time was minimum 15 minutes, maximum 30 minutes. I’m 10 minutes away from Haverhill. It said my food would be delivered between 9:35 - 9:55pm. When the food arrived at 11:00pm it was cold. I am disappointed with the gentleman over the phone too. He was rude and didn’t care to apologise, or tell me how long it would take, just that it was out for delivery before he hung up.
Eden . 2024-06-08
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Ordered all the meats and received a pepperoni pizza.
Emma . 2024-06-08
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Felt apprehensive ordering as the reviews weren't great. we've now ordered twice and have been very impressed with the quality of the pizza. pizza was on time first time but late second, but was still hot and fresh when we received so not too bothered.
Philippa . 2024-06-08
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Dreadful service underwhelmed never ordering again waited two hours
Angelina . 2024-06-07
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we was very unwell after the last order , normally its amazing but unfortunately we won't be ordering from here anymore
Vicky . 2024-05-29
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dough was soggy and hardly no meat in the papadia. literally 2 or 3 pieces of meat. papadia not even cut in half. poor quality. great delivery guy and time.
rhys . 2024-05-28
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Ordered on the 19th during the day and it was fine, however my partner ordered last night (25/05) and the food was over and hour late. We only got the order after ringing 4 times and it was all cold. The man on the phone also lied and said our delivery man had a puncture, we asked the delivery man and he had no clue what we were on about. Never ordering again.
Katie . 2024-05-26
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very late even though just eat showed it being delivered 30 minutes before it actually arrived. restaurant didn't respond to request for update. called restaurant and they blamed only having one driver (same excuse used last time I ordered) and the drink I ordered didn't arrive
Josef . 2024-05-22
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We were given the completely wrong pizzas. I contacted them and they said it would take 25 minutes to prep (so our pizzas weren’t actually made) and was told they wouldn’t deliver our order to us as they were too busy. Asked for full refund as wouldn’t be able to get our pizzas in time
James . 2024-05-18
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Never turned up, didn't receive a refund
Jason . 2024-05-06
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Great service from the driver who forgot our drink and went to the shop to buy one for us.
Rebecca . 2024-04-24
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Absolutely disgusting customer service on the phone!! We ordered a meal deal online and I accidentally ordered collection so immediately phoned the store explaining my mistake and asked for it to be delivered, 1 hrs 20 mins later no food. I phoned the store and was met with verbal abuse and lies that he had phoned me, this was not the case as I had no missed calls from papa johns. I have asked for a refund now as I was told the food is made and probably cold and it will sit there until its collected. We have been regular customers of this store since it opened. We will never ever use this pizza again. 21.04.2024 2pm
Joanna Holmes . 2024-04-21
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Ordered philly steak pizza and what arrived had lots of cheese and barely any steak, chicken wings were very pale, hardly any colour… likely was tasty.
Monika Barros (MBar) . 2024-04-20
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I ordered at 20.07pm but did not receive my order until 21.57pm - almost 2 whole hours!!! Shockingly late. Phoned numerous times. The order had not even left the store by the time order was over due.
Hannah . 2024-04-17
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Delicious food, Polite delivery driver,another excellent experience
Shane . 2024-04-13
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over an hour late my ordered was delivered. restaurant staff extremely rude over the phone. no refund offered and my order was wrong when it arrived! will not be ordering from here again
Mia . 2024-03-31
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Fast delivery time. Food great will defo be using them again
Malcolm . 2024-03-30
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Well nice and nice friendly chap
Jamie . 2024-03-28
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Waited over an hour, had to call store to be told another 25 minutes at least at 10pm! Should not have accepted order if could not fulfil it!
Lauren . 2024-03-27
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It's the worst pizza I have ever ordered. We ordered a large Hawaiian pizza, and it only had a few pieces of ham and 8 very small pineapple pieces as a topping. Will definitely not order from them again.
Deon . 2024-03-22
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Never turned up,I was lied to about delivery...driver called and wouldn't listen to me telling him...I haven't got a red door and your at the wrong house, wher he continued to then tell me he was driving to my house at the front....which is not accessible by vehicles.....absolutely shocking service....stay clear!!!!!!!!
Peter . 2024-03-21
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Starters were unfortunately cold, chicken wings the coldest like they just came out the fridge. Pizza was nice though :)
Adam . 2024-03-21
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Worse papa johns ever waited over 2 hours for a pizza ordered at 1:25pm arrived 3:42pm called nobody answered till after 3pm never will i order again from here plus pizza came cold
Henry wong . 2024-03-14
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Fantastic lovely and hot! Very tasty 🤤 much better than other pizza places ☺️
Sammy . 2024-03-08
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Was here yesterday, I ordered a large peperoni and a brownie and chocolate chip cookie. Everything was very delicious and fresh. The Staff was extremely kind. Will always return here and reccommend.
Gabi Anna . 2024-02-29
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Great customer service! Great pizzas! You won’t be disappointed.
Cristian Barrett . 2024-02-27
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Brilliant pizza, can't complain about anything, great service
Lee Dowsing . 2024-02-27
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Helpful staff and heard my whole order. Polite
Jyostna Chandaluri . 2024-02-27
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Good store with best staff. Helpful.
Shanmukh Chandaluri . 2024-02-27
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Very quick service and staff member are very polite
Ali Syed . 2024-02-27
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Improve service as compare to last time
Nitheesh Kumar . 2024-02-27
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Very good pizza and it’s fresh always.
Sukhmanisingh Saini . 2024-02-27
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Very friendly staff, good service
Hugo Batista . 2024-02-27
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Good staff member and very polite
Anas Khan . 2024-02-27
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Great tasting pizzas that are always delivered quickly
Adrian Perry . 2024-02-26
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Good food great service & quick delivery if needed
N Watts . 2024-02-26
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Staff were really helpful and polite, food was made quickly and was delicious.
Eve L . 2024-02-26
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over an hour for one pizza. Joke, won't be ordering from here again... no wonder everyone goes dominos
Dan . 2024-02-25
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Great food, always fast and delicious. Great service!
Viktorija Dilyte . 2024-02-22
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disgusting. cold. late. never again!
Ashley . 2024-02-20
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Fast delivery and delicious hot food
Yaminur Rashid . 2024-02-16
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I dont like to live a bad review but this one deserves! The food was over an hour late the sauce that I order didn't come with my food and the deliver man is like whatever... wow
Franklina . 2024-02-14
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Really friendly team at Haverhill! Well done guys!
Recruitment Team . 2024-02-13
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Shocking customer service. Ordered pizza. Said they'd try to call but had no missed calls. Said they knocked. I have a ring doorbell and didn't see them on there.
Chris Taylor . 2024-02-11
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Yummu Pizza! Taste:The pizza had a perfect balance of flavors, with a deliciously tangy sauce, gooey cheese, and fresh toppings bursting with taste. Texture: The crust was wonderfully crispy on the outside yet delightfully chewy inside, providing a satisfying bite with each slice. Presentation: The pizza looked like a work of art, with colorful toppings evenly distributed and cheese perfectly melted, making it irresistible from the first glance.
Kranthi K P . 2024-02-10
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If it's a joke it's not funny. Ordered a pizza and called 40 minutes later as still not showing out for delivery. Very rude person on the phone told me it'd be 20 minutes as it was busy. Waited another 45 minutes to be delivered a messy pizza (see picture). The free medium pizza for any new order is pointless as I would not order from them after this experience!
Aline Seigneur . 2024-02-09
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Rude service new manager is rude pizza taste like like garbage was raw no toppings better off buying frozen pizza
Naser Foroughi . 2024-02-06
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Delivery late almost an hours. Food cold and soggy. Even 5 years old child could come up with better excuses. Just avoid
Laimis . 2024-01-28
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Delivery late almost an hours. Food cold and soggy. Even 5 years old child could come up with better excuses. Just avoid
Lucky P . 2024-01-28
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Arrived late ans stone cold, looks like it's just normal with this restaurant
Laimis . 2024-01-28
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Ordered off just eat and said would be at mine between 8:20 and 8:45.. didn’t turn up we called 4 times they hung up twice and said it’s on the way and would be 10 mins ! Called again and again but said the same thing ! My husband drove from thurlow to get his money back ! Terrible service never ordering from here again!!
Shannon Dakin . 2024-01-25
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Fantastic food, but delivery was very late and no apologies. The order was even placed 5 hours before the delivery was due
Damian . 2024-01-21
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I received a text at 18.55 telling me the meal had been delivered and enjoy my meal. at approx 7. 25 I rang to enquire where my meal was and was told it was still in the shop, just being taken out of the oven!! it would be delivered in approx 20 mins. I rang again about 7.50 and was told the driver had just left. he arrived roughly 5 to 10 mins after my call. my meal was cold and I did not enjoy it at all. I have serious doubts if I will order from them again
Christine . 2024-01-05
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Ordered 5 pizzas for an out of town address and it arrived within an hour. Pizzas were tasty, maybe a little cooler than we would like.
Trinity Ellis . 2023-12-30
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Bacon cheese sticks has no bacon, pizza was missing added extras, dips also missing . Oh dear!
Louisa . 2023-12-16
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Ordered a pizza and sides. Then waited forever for it to arrive, pizza and sides were stone cold. Spoke to the restaurant for the second time when I was told it was my fault as I live to far away (4.5 miles) and that they only had one delivery driver. Again not my fault at all. Offered to replace the food but warned me there was lots of deliveries in front of mine now so it would take a while I got the impression from the guys telephone manner that I would be receiving another cold order. Needless to say I won't be ordering here again. And no papa johns a free medium pizza doesn't compensate a large pizza and 2 lots of sides or the time waiting or having to go and fetch some edible food from a professional restaurant!!! Roll on 8 am tomorrow so I can get in touch with head office. What a joke
Dan Sutton . 2023-12-04
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Ordered an "all the meats" pizza which should be called "barely any meats", which was horrible, and some chicken poppers that were cold, which is weird because the delivery was really fast
Michael . 2023-11-30
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Took 50 mins to arrive and was stone cold so had to order more and Charlie the manager is rude and dosent help at all
Leroy . 2023-11-17
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Had a delivery wasnt my order, delivery guy shouted at me as I had opened box to realise it wasn't mine he then carried on telling me it was mine then finally he see the other pizza in his bag had my name and address on it and preceded to throw it at me my pizza was all smashed up and he was abusive ro me on my own door step. Called shop told to wait till Friday for manager, refused to resend out order as this was ruined offered to refund cash with driver but wanted all food back. I'd waited hours for food and kids needed to eat something so I refused but asked for another set of pizzas to which is as told I'd have to wait till Friday 3 days away doesn't help tonight with my mashed up pizza as all I've got to offer my kids. Cannot afford takeaway very often and that was the last of my money So angry and may even call police after abuse
Danielle Florian . 2023-11-14
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Great tasting & warm, would recommend
Petra . 2023-11-12
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Item didn't arrive. If it came earlier that's ok, but I rang several times to clarify what's happening and no-one could answer
Nick . 2023-11-11
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Ordered a meal for delivery at 1700- the order came part delivered had too call twice and finally got the missing item at 1830. Not a good service from such a big franchise, managers both not very approachable will be taking this further with Papa Johns
Lewis . 2023-11-05
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Food cold. Paid for extra dips didn't receive them
Emma . 2023-11-01
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We didn't actually get the pizza because Uber Eats messed up our order and initial refused to refund however Charlie and Lee on the team were fantastic and ensured we got our refund. I hope someone at Papa Johns sees this review and the guys get the recognition for being an asset to the company.
Ricky . 2023-10-29
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My order was over an hour late… was warm not hot & the ice cream ordered was missing.. driver said he would go back to collect. That was 35 mins ago. The reason for late delivery was Tyson fury fight was on… im sorry but that really isn’t really a good enough reason. I will be expecting a refund for the rest of my order & I will think twice about ordering again from here & im happy to share this review on social media. My Halloween treat night with my Granddaughter was spoilt because of this but
Debbie . 2023-10-28
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Waited over 2 hours for a delivery 👎
Josh Lewis . 2023-10-28
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Why when I ordered 9 chilli cheese bites why did i only get 3? I paid £13.38 for an extra large bacon double cheese burger on its own and 9 chilli cheese bites on order number 64 on 02/11/2024 at 8.50pm and only got 3 chilli cheese bites. Only found that when I got home. Store now shut. So very not happy. Do I really need to check staff can count past 3 before I leave the store?
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Took 2 bites out of my chicken wrap and tasted a jelly like texture, looked down to see it was completely raw! I feel so sick and I am most likely going to get food poisoning now, rang them up and they gave a full refund and said the reason it's raw is because the staff were trying to get it done quickly! Also the cheesy chips were cold and hard as a rock Never ordering from here again, I feel so traumatised and sick knowing I've eaten raw chicken!