Saffron in Bournemouth

Went in this afternoon. Had an amazing coffee but couldn’t but help feel like they were understaffed today. They were all rushing around working as hard as they could, but definitely could do with an Extra pair of hands. However, will not fault the quality of the coffee as it was amazing as normal. Don’t know if it’s an issue with lack of employees available or if that’s all they could put on at once but I felt as thought the level of service dropped due to this.

Unfortunately we did not see the sign that said take a seat and someone would be with you shortly. We asked the girl behind the counter for a coffee and a tea, she took the order and we showed her where we would be sitting, informing us she would come over and take the order. Another man came in went straight to the counter and ordered food and drink and went and sat down. So my husband went up to the counter and asked for a bacon and sausage sandwich to be told .... "I can't do everything at once, I'm making you coffee and tea" and threw her hands up in the air. She was so rude, I could not believe she spoke to a customer that way. I work in customer service and I would have been sacked for speaking to a customer that way on the spot. It was not busy and she was certainly not run off her feet. Lesson in customer service 1 Hello how can I help you 2 Please take a seat and I will be with shortly 3 Go to table and take the order and smile!! and say "I will make your drinks and you food order will be with you shortly 4 Upsell - ask the customer if there is anything else I can help you with Positive .... the sandwich was lovely.

The place looks lovely but the food is expensive for the quality of it. The Buddha Bowl wasn’t great, not much flavour, the burger was ok but worst of all was the creamy cheese pasta on the kids menu, which by the way was a strange, not really kid friendly menu. It didn’t taste of cheese it was disgusting, it was like eating a tub of clotted cream and pasta. My son couldn’t eat it. Bad quality food and not cheap at all!

We've been meeting up monthly there for a good few months for something to eat. It's got a good menu and the food is. OK Recently we've come across a middle aged bloke working there who is rude and sarcastic so we'll find somewhere else in Charminster to meet up.

A small and very friendly place for a break from shopping. Whether for a late breakfast, lunch or just a drink. Very reasonable price too