Ruya in City of London, Westminster

We visited Ruya restaurant for dinner after my daughter wedding party, and the restaurant was really disappointing. The food was good, but everything else was a total disaster - We were a large group, we were greeted by the vent manger, who introduced himself and promised to take care of us, they left as his shifted ended with no handover to anyone else - They gave us a table too small for our group, despite the fact that the restaurant was half empty. - We had to ask for everything 2-3 times, like water, bread, drinks...etc, and many items were never delivered - We had no idea who is manager, supervisor, waiter or cleaner, just many people running around unorganised. Inexperience staff, which evident of how they smudge the dirts instead of cleaning it, or asking me to find room on the table when they serve the dishes instead of two people working together to serve us. - We opted for the set menu, and gaps between courses was way too long, like 20-25m despite our repeated request to expedite - The set menu portions were too small, we had order a lot more food Ala carte. - We have asked for the manager 3-4 times, and I only saw him when I got the bill at the end, where I briefly vented my frustration but had to leave to escort my guests out. I dont understand all the hype around the restaurant, it is clearly just a social media campaign since many of the reviews complain about the same issue. I should have read the reviews before booking. Ayman

Avoid at all costs! Overpriced and completely dead inside Staff were nowhere to be found, I kept having to get up even though it was an empty restaurant. I asked for chilli sauce, the waiter went off to get a tiny bowl of chilli sauce without mentioning any costs. I was then charged £4 for a tiny bowl of chilli sauce? No wonder they have no customers, very deceitful. When I brought up that we were not told we would be charged for the chilli sauce, the waitress did not offer any explanation apart from mentioning ingredients... then she was unhappy when I asked for service charge to be removed. Terrible ordeal. Never again!

Its a huge restaurant & only 3 other tables were booked. Zero atmosphere. Our main issue was the service it was so bad. The waiter was so miserable & bad it his job. We had no complaints on the food. Wine is extremely expensive

Ambiente accogliente e raffinato, servizio molto attento, cucina veramente ottima, buonissimo anche il cocktail che ho preso come accompagnamento alla cena. Abbiamo assaggiato diversi antipasti (Isli Patlican con melanzane, dumpling di manzo e agnello, involtini di pasta fillo ripieni di feta e verdure, hummus con midollo e manzo, polpo) tutti veramente buonissimi. La base è la cucina tradizionale, ma rivisitata con maestria. Bellissime anche le presentazioni. E non parliamo del dolce... Insomma da non perdere!

Absolutely beautiful place with beautiful welcoming staff member so helpful and made us feel so welcome and was very very well looked after, . Amazing food from the head chef and anton and the team will definitely be returning

“Rüya” means dream in Turkish it was absolutely dreamy night for us!!! Thank you for the staff looking after us. They were so helpful and kind. We loved the experience.I am a sommelier student in London and I have chosen Rüya for food and wine pairing for the Turkish cuisine. They have got large number of wine selection from Turkey and all around the world. Their food menu is very authentic and they do special menus for special days as well!!! I have picked the Kayra Buzbağ Reserv from 2019 which is the blend of the most famous Turkish grape varieties Öküzgözü & Boğazkere and paired with my fav childhood dishes iclikofte & Adana kebab. Always go with local wine when you eat local food. I definitely recommend Turkish wines or Raki which is well known Turkish alcoholic drink as well. Oh yeah also make sure to end your meal with kunefe dessert and pistachio ice cream!!! Will be definitely back…

Une superbe expérience, délicieux et notre serveuse Nico était top, nous nous sommes régalés suite à ses recommandations elle connaît parfaitement la carte des menus C’était un vrai régale gustatif je ne peux que recommander cet établissement pour un déjeuner, dîner d’affaire ou entre amis

I was unable to join my friends inside the restaurant after feeling unwell. They kindly brought me some takeaway and it was delicious. My in-laws moved to central Turkey about six years ago. I have visited many nice restaurants in Turkey because of that. I’m not the right person to comment really as must admit to find the menu a bit similar wherever you go. However I was impressed by the food given to me. King size prawns with the vein removed. Beautiful fresh green beans and I’m told the restaurant is impressive. All in all would be happy to take relatives.

Ruya Restaurant was recommended to us by friends who live in London. We visited as a group of seven. On entering the restaurant we were warmly welcomed by the reception staff and our coats were taken to the cloakroom. The ambience is chic causal, and although it's a restaurant there was a live DJ playing lounge music, giving the dining room a fun and sophisticated feel. I appreciated the view walking past the open busy kitchen, the overall appearance was one of clean efficiency. We were seated by a friendly waiter who offered advice about the dishes. A sommelier advised us regarding the wine and we decided to try a Turkish red from the Marmara region. One thing I would say is that the sommelier really knows his wine! The meal was phenomenal. We started with a variety of mezes, followed by kebabs, a vegetarian dish and several desserts. Everything exceeded our expectations and was presented like edible art. Each dish arrived at the perfect moment, nothing was rushed but neither did we wait for the next dish. The staff were very attentive; clearing empty plates and refilling our wine and raki regularly. Thankfully they were professional and refilled wine glasses at the correct rate, and were not just pouring a larger glass so as not to have to return too quickly. The restaurant has a Mayfair address, but we really felt at home and were welcomed like old friends. Lastly I must give praise to whoever designed the bathrooms, as we spent the remaining portion of the evening reminiscing about past Turkish holidays and Turkish bathhouses! A big thank you to the chef and all the lovely staff for making our evening a truly special one.