Based on 372 opinions finded in 1 websites
Based on 372 opinions finded in 1 websites
Nº 1494 in 2648 in Liverpool
Nº 276 of 463 Other cuisines in Liverpool
Opinions
We had the American breakfast and breakfast wrap, both were very nice and filling. The prices were decent for what we had and the coffee was excellent. Staff were friendly.
Craig S . 2024-09-18
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Popped in here to rest our weary legs after walking here on a hot sunny day. We just had smoothies and they were gorgeous. The staff were friendly and pleasant.
JennyI2 . 2024-08-03
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Trevligt ställe med bra läge nere på Albert Dock, men priserna är absolut i överkant. Går nog att hitta bättre i området.
Daniel Forssell . 2024-07-27
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We bought chips from an outside vendor and wanted some coffees and cake to go with it, we were sensible and sat on the outdoor seating because we know we can’t take other food into somewhere else, my partner was about to go in to get two drinks for us. When a staff member, I think the owner, who was sat outside snapped at us and said it was customers only and we couldn’t sit there… moral of the story we left and went somewhere else with a much better attitude and they lost out on profit.
NAOMI S . 2024-07-11
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Called here on Monday after a night at Liverpool wish we hadn’t bothered worst service I’ve ever had food was awful and service none existent! £22 and 40 minutes for a mediocre sausage and egg sandwich, sausages only just cooked cheap spread on the tasteless white bread! One croissant, a cheese and onion toasty, cup of tea, and a cold coffee which was meant to have caramel in but didn’t even after I asked for it! Staff attitude poor when I asked why I was told 30 minutes still waiting after 40 and to then be served the vile sandwich. Highly disappointed to say the least I’ve had better slices of bread and butter. We won’t return that’s for sure. Overpriced poor quality food served when they can be bothered to get around to it even when it’s not overly busy. Save you money and go elsewhere if I’d have read some of the reviews on here before going I would have chosen some else!
Leann52 . 2024-06-29
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Very low quality produce at extortionate prices. £8.80 for a sandwich and a hot drink. Not on when you can get better for less close by. A waste of my hard earned money. Really annoying in these times.
tinglyfing . 2024-06-03
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We dropped in mid afternoon for a rest and a cuppa. The tea and coffee were great as was the cake and the bagel we ate. Prices were reasonable and staff helpful and efficient.
DadandCab . 2024-04-04
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Sadly not the best experience, although the food was tasty. When ordering our food we were informed that it would be around 30 minutes wait for the food. This was OK as we had time before having to be somewhere else. Sadly after 40 minutes we had to ask if the food was coming. We were informed it would possibly be another 10 minutes. It arrived nearly an hour after ordering. The service was not the best and I think some training would be beneficial to the young staff team, especially after seeing one of the waiting staff brushing her hair behind the counter.
I8057OIemmab . 2024-03-29
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Dreadful place, weak coffee, slow slow service, dirty crockery and cutlery. AVOID at all costs, no redeeming features
cod7299 . 2024-03-29
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What a wonderful find. Staff went out of their way to make our light lunch a great experience. As a group of adults with special needs, we couldn’t have asked for better service provided in a friendly and professional manner
Ann M . 2024-03-12
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Visited on Sunday for a coffee and croissant. Excellent hot and tasty coffee and nice fresh croissant. Staff very friendly and helpful. Decided on the strength of this to have brunch on Monday. Mistake. Coffee was tepid and not particularly tasty. Staff (all different) were off hand. Especially the manager (?) who was strutting around very full of himself, but could only manage a desultory apology when I asked (not unreasonably I think) for fresh cutlery that didn’t have dried egg on it. And I had to fetch my own from the basket, although this may actually have been a blessing as I could select the best of the bunch. On the plus side the poached eggs were good (fried unavailable) and the bacon tasty. The sausages and tomato less so (very high core to tomato ratio). One return visit too many - unlike Arnold I won’t be back.
SJH1950 . 2024-03-04
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My family and I popped in for a drink at 3.30 - the staff were too busy chatting and left us waiting to be served. We seemed like an inconvenience but they took our order and didn’t tell us they were closing soon. The girl on the til proceeded to top up her lip gloss whilst talking to us which was unprofessional and concerning from a hygiene perspective. Drinks came in paper cups - when I asked why the girl told me they were closing soon and that the dishwasher was off. No baby change facilities, strong smell of grease throughout - should have left from first impression!
Destination700980 . 2024-02-20
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Food and drink came quickly and was nice and warm. Staff were lovely and location on the Albert Dock was ideal. No frills or thrills, just good, welcome food.
Simon W . 2024-02-10
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Terrible breakfast, hard fried eggs,undercooked Sausages and food was barely warm . Customer Service was non existent too. Definitely won't be back
amandamE5864SP . 2024-02-06
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We have been here numerous times when in Liverpool and have never really had a bad breakfast. Went in 13th Jan 24 and had a full breakfast and my wife had Avocado and bacon which she enjoyed. My breakfast was lukewarm and I couldn’t eat half of it. Took it back and girl said sorry. Nothing more! If she had knocked some money off I’d have been happy or another cup of coffee, but nothing. £10.95 for a hot breakfast is pushing it but lukewarm, I don’t think is acceptable.
Armyvet492 . 2024-01-14
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Frozen after our open top bus tour, popped in for warmth and a drink. Service was fine The fruit scone with cream and jam was delicious.
raya665 . 2023-11-17
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got left standing for over 10 minutes without anybody asking if we needed a table. i’ve never witnessed a worse customer service before along with very bad hygiene. food was decent and only thing i liked about this place was the music. would never recommend it to anybody and will definitely not be coming back.
Nadine M . 2023-10-28
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Perfect! Service was prompt and friendly. The food was absolutely delicious! Great quality, great value and good portions. Shame we only discovered this on our last day in a Liverpool!
nicola r . 2023-10-24
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Fantastic breakfast the best pancake stack I’ve ever had staff are all so lovely efficient and kind and the venue is spacious and clean good vibe good music
Deerhoundcolliecross . 2023-10-05
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Had the Rubens speciality bagel was very tasty indeed .. blueberry pancakes were good too ..great coffee ..great service .. nice way to spend a Sunny afternoon .
Wanderer45787769005 . 2023-09-25
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Recommended by a local for breakfast but it was disappointing. Poached eggs over cooked and both breakfasts were tepid. Did attempt to flag it at the bar with staff but it was so busy with tourist's ordering Peroni. Great location however not great food, won't be back.
AAMAC10 . 2023-09-22
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Visit this coffee shop twice during our little visit to Liverpool and we would 100% visit again. we wanted to try a coffee shop that wasn't pret, Starbucks or costa and came across this shop. The first time we sat outside and ordered iced coffees and milkshakes. The second time we got ice coffees again and they freshly cooked us some Croissants as we didn't see any displayed. All staff was so lovely and sweet and very afforable. PLEASE VISIT if you are ever in Liverpool!
add2407 . 2021-06-09
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Good alternative to the chain coffee shop next door. Better hot chocolate! Good snacks. Definitely visit the next time we're in Liverpool
DukeJJ08 . 2020-11-01
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I came here with my girlfriend for some breakfast after a lovely night at The Mal Maison, lovely eggs Benedict and the bacon is soooo crispy, it’s to die for, come here for some lovely breakfast to start your day!
N_Brett556 . 2020-10-07
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Mi novio y yo visitamos después de una hermosa noche en Liverpool y no nos impresionó. El café no estaba lleno y nos dijeron que la comida tardaría entre 20 y 30 minutos (lo cual estaba bien). La comida terminó tomando 50 minutos y llegó fría con huevos escalfados en lugar de revueltos que pedimos. Los huevos escalfados sabían puramente a vinagre y la camarera que trabajaba en la máquina de café tenía el pelo suelto, que estaba tocando constantemente. En general, fue una mala experiencia.
Sprinkleofsof . 2020-09-26
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Habíamos pasado caminando de camino al Albert Dock.La comida que consumían los clientes se veía muy atractiva.Cuando volvimos a probarlo, la comida era buena.Teníamos huevos Benedict y frijoles en tostadas con salchichas y tocino, té y una Coca-Cola light.Casi 20. 00! ! !La señora del frente de la casa no se puso a sudar para sentarnos, estábamos afuera, lo cual estuvo bien, sin embargo, pasaron más de 35 minutos para que llegara la comida, momento en el que teníamos bastante frío.Lo habría calificado con 1, pero la comida no estaba mal, solo el precio y esperar.
emkeavo . 2020-09-16
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Paré aquí para desayunar mientras esperaba para entrar en un museo cercano. Recibimos menús recubiertos de plástico y preguntamos si podíamos sentarnos afuera. Nos decidimos por huevos Benedict con tocino, que era una nueva variante para mí. Pedimos que el tocino esté crujiente. Los cafés llegaron en vasos desechables y la comida poco después. Fue el mejor Huevos Benedict que he probado en un tiempo. El tocino era del tipo americano de tiras finas, pero estaba cocinado tal como lo queríamos y ¡había toneladas!¡Recomiende este restaurante si quiere desayunar! Buenos arreglos COVID.
Amanda C . 2020-09-12
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Been here each day for breakfast, lovely food and very friendly staff. Very clean and spacious so social distancing is easy. Highly recommend
876ronalds . 2020-09-01
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La mañana siguiente a la noche anterior, se necesitaba un buen desayuno abundante.¡Y Rubens dio en el clavo!Mi novia, mi hija, yo nos dirigíamos a la galería de arte Tate, pero necesitábamos un buen desayuno.El lugar es luminoso, aireado y muy limpio. El personal fue servicial y claro con las instrucciones durante este período de covid.El menú tiene una amplia gama de opciones, ¡demasiadas para elegir solo una!Tuve las barras y estrellas. . . un gofre, ¡con mucho más encima! ! Definitivamente lo recomiendo.Hija comió panqueques, ¡a ella le encantan!Lisa tenía un panini con tocino. Un lado de tocino es una gran pila de tocino.Recomiende también el Iced Latte, especialmente con un jarabe de su elección.La comida se sirvió rápidamente, el personal es muy agradable y alegre.Definitivamente volveremos.A +++++++++++.
stevetoye . 2020-08-27
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Después de nuestro recorrido en autobús por la ciudad, paramos aquí para tomar una bebida muy merecida. El distanciamiento social en vigor, me puse mi máscara para ir a la tienda a ordenar y encontré una mesa afuera y me senté esperando que trajeran nuestras bebidas. Latte y moka, tanto recién hechos como calientes. Sirve de buen tamaño ya un precio razonable. Lástima que ya habíamos desayunado, ya que la comida también se veía bien. El personal amable también, feliz de servir, incluso en el calor del interior.
helenh567 . 2020-08-11
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Had pancakes but unfortunately they tasted, watery? When cutting into them there was lots of juice. It's nice in side the cafe and staff are friendly. I'm sure on another occasion the pancakes would be nice.
DickyLs . 2020-07-29
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The best eggs Benedict I have ever had. Plenty to choose from, Savoy or sweet. Staff great and location great.
135lisaz . 2020-07-20
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Περπατώντας στην πόλη του Λίβερπουλ, θελήσαμε να καθήσουμαι κάπου για ξεκούραση οχι μόνο δικόί μας αλλά και ένος 3 χρονου παιδιού. Η βόλτα μας ήτανε στο ντοκ του Αλπερτ. Εκεί βρήκαμε το συγκεκριμένο καφέ. Εξυπηρετεί όμως και ένα γρήγορα φαγητό.. Η εξυπηρέτηση θα έλεγα ότι ήταν άριστη. Ο λόγος που το λέω είναι ότι το μικρό παιδί έχει αλεργία σε κάποιους ξηρούς καρπούς. Ρωτήσαμε την κοπέλα άν υπήρχαν κάποιοι επικίνδυνοι ξηροί καρποί, δεν μας απάντησε, αλλά πήρε ένα τετράδιο, προφανώς με τα υλικά τωνπαρασκευών τους, για να δει και να μας απανήση. Είναι πρώτη φορά που μου συμβαίνει τέτοια ενημέρωση. Δεν βασίστηκε στο τί της έχουν πεί, αλλά το διάβασε. Συγχαρητήρια.
michalis g . 2020-04-03
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Having been here many times and enjoyed the coffee so much I have now found the supplier and I enjoy the coffee at home - thats how much I enjoy Rubens. Great place to relax especially the back room and great coffee and cakes. Wonderful staff also.
Howard-Liverpool . 2020-03-01
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On a really wet, windy Saturday we stopped for a coffee. The staff were super friendly and the coffee was superb.
Elec_rep . 2020-02-29
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We came here for a quick pit stop to grab a hot drink. The coffee was amazing and so was the hot chocolate which my family had. The service was quick and efficient. They also had a range of food and snacks to enjoy. We didn’t stop for food, but plenty of seating inside and outside. With a wonderful view of the the docks and nice big windows perfect for people watching.
Ben927 . 2020-02-08
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Ótimo local para o café da manhã, vista linda do Albert Dock, bem espaçoso, boa comida e staff muito atencioso
arturrochas . 2020-01-02
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A good place to stop off at between the station and the town. A group of us stopped by for a coffee after a walk around Chester
seebee1609 . 2019-12-28
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I reccomend the pancake breakfast. Service is extremely fast and the food is basic . The coffee was very good similar to Costa.
joycep883 . 2019-12-17
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We were looking for somewhere to have lunch and as we walked by Rubens we noticed someone eating a baked potato in the window, so that was it. In we went and ordered 2 baked potatoes and drinks.Pleasant staff, service a little slow, but the potatoes were good and a decent size too.Just a shame the coffee came in a cracked cup. With such competition in the Albert Dock area, they should really keep on top of this sort of thing.
Steve-and-Andie . 2019-12-16
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Went for Wi-Fi which was very fast and reliable. Stayed and enjoyed a good cup of coffee. Well pleased with the experience. Was impressed with clean toilets which is always a good sign.
Josephine C . 2019-12-08
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The location is great and the shop is much larger than it seems from the outside. We only ordered coffee but the staff member took a very long time to bring it to us. The service was poor, not friendly and very dismissive.I said thank you as we left and got a blank stare and no response.
bd_derry . 2019-12-05
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Waited over an hour for food. When it arrived it was not as described and one order was still missing. Could do much better especially if a competitive area.
mdj90125 . 2019-10-31
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A day in Liverpool isnt a proper visit without seeing the iconic Albert Dock. We were walking along when we decided to stop at Rubens during lunch hours on a very busy Saturday, preferably for a hot drink to get us out of the cold showers. When we sat down and saw hot food on others tables and cakes by the till- we gave in to temptation. Lunch was reasonably priced and filling, all freshly cooked while waiting. The cake was expensive but moreish. You must go here when in Liverpool! Yum yum
r383ccaCgb . 2019-10-21
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Visited today for lunch. The food was disappointing....and took a long time to prepare. Ordered the cheesy mushroom special and literally looked like it had been thrown at the plate....coffee was nice and others in the party said their food was ok but disappointing for me.....
jaqf2014 . 2019-10-20
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My husband and i stopped off in liverpool on our way home after starting at scotland. We found this cafe and had lovely pastries and a coffee. Good customer service. We definitely recommend especially my husband as he doesn’t eat many pastries from home.
SavvyTraveler011 . 2019-10-17
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Pancakes, bacon, pastries, shakes and smoothies, treats, and coffee coffee coffee!!! Free wifi for us travelers. Decent prices for homemade goods. The best smoothie I've ever had. HUsband god pancakes and bacon. Typical. I got the smoked salmon on a bagel with cream cheese. Quite good! Not my typical breakfast, so it was a nice change. A filling breakfast and all in a neat location! It's on Albert dock, on the inside of the big U shaped wall. The Beatles story, the Liverpool Museum, the love locks, parking, and more was all nearby! There was a customer bathroom. The service was fantastic and the place is SO clean! There are some coupons on their website, too.
tiffanyy1000 . 2019-10-03
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Great service, reasonable prices for the location it's in. Great fruit scones. Located in the middle of Albert docks better the costa.
aaronking1988 . 2019-09-19
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I was staying in Albert Dock for the food festival 2019 and came here for breakfast twice now.
U7759ZFrichards . 2019-09-08
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Great dock side venue for Coffee, Cakes, Waffles and Giant Club Sandwiches. Sit a while and people watch whilst enjoying fine Coffee and excellent service.
jiveboy55 . 2019-09-02
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Dream independent coffee shop on the Albert dock! As I always prefer to support them! Found the service good and friendly.... However regarding price £1.25 for packet of hurts crisps..... pretty pricey!!
SydsontheRoad . 2019-09-01
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Visited today with family, age range 20’s -50’s and five people in total.
Sue12happy . 2019-08-22
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Lovely spot on the dockside for coffee and lots of space inside. However if its super busy there will be quite a wait for food (especially hot food) as each order is prepared by the cook in order of being ordered so if there are several customers ahead of you ..... then your coffee will have been drunk before the food arrives ...... the food service in many ways makes it a victim of its own success.
Jake-from-Liverpool . 2019-08-19
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We called here for our Morning coffee and cake whilst on an away day to Liverpool. Good speedy service ay reasonable price considering it is in the Colonnades.
Barbara M . 2019-08-17
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Disappointing called in for breakfast and did not enjoy at all not good quality bacon was very greasy just not a good breakfast in my opinion !
JUSTUSTWO . 2019-08-14
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We were in Liverpool for the day and arriving at the Albert Docks area at lunchtime chose Rubens. What we had not appreciated in advance was the Docks and cafes were crowded because of the World Netball championship that was taking place in the City. Staff therefore were under pressure, but amazingly cheerful and efficient and, having found a table, we were happy to accept the thirty minute advised waiting time for our meal. In fact the food and drinks appeared much quicker than that, the burgers were excellent and the chat and repartee with other diners made for a memorable experience.
bsandrs . 2019-08-06
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We popped in here for a lunchtime snack. We both had toasties and it is the first time I have had a cheese and ham toastie where the cheese hadn't melted. It was clear that the bread had been toasted on both sides first before the sandwich was made up. It was tasty, but rather dry.
Michael T . 2019-08-01
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We had great coffee and breakfast here, the staff were SO friendly and lovely. There was an extremely rude costumer shouting at the staff right in their faces for no reason and the staff dealt with it very well and still managed to keep things together. Felt very sorry for all the staff that were effected.
demelza t . 2019-07-21
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Yet again excellent - great coffee which I now drink at home - the wholesaler is quite close and the cake today was so superb mmm diet out of the window. Really like their new outlet. Great
Howard-Liverpool . 2019-07-03
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We went initially for some tea and toast but liked the place so much we also went back for lunch after our sightseeing. The staff are friendly, the service speedy, and the food was excellent. A good choice of healthy and not so healthy items. The decor is lovely, with exposed brick from the original warehouses and a choice of comfy and dining chairs and tables.
Carole E . 2019-06-26
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First time here. Really nice inside. Waitress friendly. Food good. Why go to Costa!! Great Lattes!! Would def recommend!
liverbirddebra . 2019-06-25
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Popped in for coffee and a cake but once paid for and told it'll be brought over was really slow to receive service. Although 1300hrs the ship is not full with for staff working. Poor result.
Beecheno . 2019-06-19
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We came here for coffee's and a quick bite to eat whilst exploring the Albert Docks. Firstly, it was very busy, but despite this we were served fairly quickly. We ordered two hot chocolates and two flat whites. The drinks were nice, but the flat white's had a strange smell/after taste.
Rockies14 . 2019-06-09
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Great Food and Coffee here with a much better menu than other places ..... there are interesting and unique combination foods to order ...... especially the Veggie Scouse. Where else can you get a Pot of Tea and a Coffee all for £3.60 ...... Fab Value and always very helpful and friendly.
Jake-from-Liverpool . 2019-06-04
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Lovely coffee and scones. Friendly staff, didn't have to wait long even though it was busy. Reasonable prices, will definitely return if I go to Liverpool again
Ruth G . 2019-05-28
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Visited this place twice in a row for breakfast and a pot of tea. Excellent service and only reason my review isn't 5 star is the breakfast wasn't as good as the first day. Would recommend this lovely place though.
BarryMcmichael . 2019-05-15
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very good customer service and not to dear prices would recomend to every one for a nice meal and it is in a very good location next to the albert dock water
janetfielding607 . 2019-05-07
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We went Into the cafe on May bank holiday weekend the smells from it took us in. OMG I sooooooo wish we hadn't gone in. It wasn't busy when we went in. We got served straight away. The food took ages to come . I ordered a fish finger sandwich on gluten free bread. It looked just as I was hoping. One of our party then stopped me biting into it as the two pieces of the bread were moulding. It was then taken back to.the counter. The one chef blamed the other one. Then a wet sorry was muttered. I then ordered bacon and egg. It arrived but still no good apology. No offers of a free meal or even coffee or refund. My husbands pancakes were over soggy. Not a place I would frequent again even if it was free. Very bad customer service.
Rosalind L . 2019-05-07
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I went in while the cafe was empty and stood at the counter. Two members of staff stood with their backs to me discussing the coffee machine and totally ignored me despite looking around at me a couple of times. Eventually I left as they clearly didn’t want to serve me. It was later in the day but a good 40 mins before their closing time,
Just_G123 . 2019-05-06
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Decided to try here after walking passed the Tate cafe. One daughter was very hungry and not happy we went here instead. Eventually we ordered. I asked if the savoury waffles came with anything e.g. side salad/ chips etc. Was told they didn't do chips (which obviously doesn't include the polenta ones.)
Emma G . 2019-04-17
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Visited here late morning. Had the most amazing brownie which was to die for. The toastie was also lovely. Plenty filling and lovely bread. Just what we wanted. Ambiance superb. Staff service outstanding. Wish this place was closer to home.
weloveholidays030410 . 2019-04-12
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What a superb find. Just strolling around the Albert Docks and fancied a coffee, popped in here and so glad we did - especially with the salted caramel chocolate brownie! Reasonably priced, order brought to you and a beautiful view of the dock, who could ask for more?
Mark_R_C_1973 . 2019-04-12
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If it’s a nice day, sit out front overlooking the water, the back room provides additional space but no view and a bit uninspiring.
tommyb079 . 2019-04-08
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Family visit to Liverpool over the weekend. Had a lunch and breakfast at this friendly cafe with a great atmosphere. Coffee is excellent, and the American pancakes for breakfast were sublime. All staff were welcoming even though it was 8:30 on a Sunday. Highly recommended
cleasbykev . 2019-03-24
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i would recommend a visit here if you are near Albert Dock in Liverpool.
Philfromcheshire . 2019-03-12
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popped in for breakfast and the service was brilliant! Great breakfast and a good price. Worth a visit if you are on the docks!
Kerri S . 2019-03-09
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Not sure whether Rubens is part of a chain / franchise but it won us over with its varied, imaginative breakfast menu, wonderful location overlooking Albert Dock and lightning fast service. My three friends were highly complimentary about their filled croissants etc. The only reason I didn't give Rubens five stars was down to my full English fry up. The chef was competing against my wife's Awesome Eight home cooked version and the watery yolks and processed sausages didn't quite cut it.
dringothegringo . 2019-02-13
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Me and my partner try to visit as often as possible for possibly the best coffee, food and service in town. we always feel welcome and the staff are friendly and polite. Even though we dont visit that much the staff always recognise us and always start a conversation. The store has recently changed its look and wow, its amazing! This store and the staff are a credit to the company! Keep it up guys cant wait to come back again! Also a Big shout out to the gentleman with glasses in the restaurant for always giving us the best customer experience on each visit.
Khomersley . 2019-02-05
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great hearty breakfast well priced too. right on the dock get a window seat and people watch. nice sunday morning vibe
Dean L . 2019-02-04
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Called in here for a coffee with my daughter and granddaughter, however didn't stay as they have no toilet or baby change. When I asked about them I was told to use the facilities in the Tate gallery or walk down to the public toilets. So basically not a place to go for lunch etc with a baby unless you're happy to take pram and baby elsewhere to be changed.
redsusie . 2019-02-04
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Visited this place as really liked the look of it, however, the service was a big disappointment. Staff were very unfriendly. Spent £15 on milkshakes & coffee to receive them in takeaway cups, as it transipired they were closing after taking our order & those of three other parties in there at that time. There was no sign on the door so we didn’t realise it was about to close & we wanted to enjoy the outlook in the warm. Would have happily gone elsewhere if we’d been told. Not a nice atmosphere!
Cathlamp . 2019-02-03
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Rubens has moved about two doors down the Colonnades. Its bigger, brighter and so much better.
Jake-from-Liverpool . 2019-01-01
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New location - superb coffees as usual - lovely staff and great bites. So much better than the previous outlet. Fresh modern and so much better than the previous place. Well done on the move
Howard-Liverpool . 2018-12-26
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New location a few doors away from original shop and wow so much better - plenty of space - seating at the back of the spacios outlet. Reall nice and open and airy - so much better than the old place. Same great proper strength coffe and some really nice cakes. Super nice staff - well mannered and helpful as always. Great place.
Howard-Liverpool . 2018-12-26
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My wife and I visited this establishment today, and were left very underwhelmed by the whole experience. We ordered scouse and a cup of tea for her and a bacon sandwich and large hot chocolate for me. After 35 minutes we had received nothing and had had no explanation of why. Eventually our drinks arrived. My hot chocolate was not the large size I had asked for and my wife's tea came in a cup that was clearly dirty. She had to go back to the counter to ask for a clean cup. Eventually the food arrived about 45 minutes after we ordered. The waitress to her credit did apologise and offer an extra drink which I declined simply because I wanted to eat my sandwich and leave. My bacon sandwich was actually very nice and reasonable value, but my wife's portion of scouse was rather small and served in what looked like a sugar basin. Considering that it cost £7.95, it seems the spirit of Christmas was not running through the chef's veins. It did not help matters that the scouse itself was only lukewarm. Had it been sitting waiting to be served for some time? Other customers that were there at the same time were equally unimpressed by the service and some left without finishing their meals. We will certainly not be returning to Rubens Coffee Shop any time soon.
cmmann20 . 2018-12-24
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A must breakfast at Rubens on liveeppool albeit docks, eggs Benedict are amazing and bacon toatie and lovely pancakes, latte was great , a defo place to come great price and more seats round back .
K6130RYjuliee . 2018-12-09
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Visited Rubens for the first time would recommend nice place for a snack and a good cup of coffee and the staff are welcoming and friendly
carolbilly1 . 2018-11-24
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Popped in Rubens as it was getting cold outside for a coffee and cake . Thought it was a bit grubby and staff didn’t know how to operate the till . Coffee and cake was fine though probably wouldn’t visit again
Jimpendrigh . 2018-11-18
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Called in for lunch time coffee and snack. Superb coffee and excellent choice of snacks. I had the Double Dutch pancake prepared by a New Zealand cook, Hamish, thus the title. It was top class, but be hungry !
Ian F . 2018-11-05
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Stopped here for a quick snack for my 11 year old son who saw the pancakes advertised and wanted to go in! Very fast service and pleasant staff! My son had the pancake stack with maple syrup which he thoroughly enjoyed! Really good prices too! They gave him unlimited milk for free! Wouldn’t hesitate to call in again!
Andrea B . 2018-10-28
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We just stopped in before a rainstorm and had coffee while we waited out the storm inside. Excellent and very fast service. They have a nice view of Albert Dock and you can watch the Seagulls fight for table scraps on the dock.
joycep883 . 2018-10-19
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Pretty much what my header says. Waited 35 minutes for 2 hot chocolates. Told them we were sat outside. After 39 minutes went in and asked where they were and the lass behind the counter said she'd just thrown them away as she thought we'd gone. We were sat directly outside the door. They didn't even attempt to bring them out. Couple next to us said they'd waited 30 minutes for 2 coffees and were currently at 30 minutes waiting for 2 large breakfasts. They got up and left shortly after. Waiter came out 5/6 minutes later with their breakfasts and I had to explain they'd left because of the wait. It was really that busy in there.
MickyWilliams1210 . 2018-10-14
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Friendly welcome, invited to choose what we wanted for breakfast and order. I had double pancake with bacon and more. My other half had an omelette. All good. Glad we chose here rather than one of the chain offerings...
jb100258 . 2018-10-04
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How can a restaurant get a pancake so wrong , after a 30 minute wait there happy to serve a plate of raw dough, awfull, at least they refunded the cost.
Rob K . 2018-09-30
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We dropped in to this lovely café on our way to take the ferry cross the Mersey and it was very clean and tidy but they were quite expensive.
ballamerand . 2018-09-26
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My friend and I had a first time visit to Liverpool (incredible city!), on the way into the city my friend had bought a sandwich and I wanted to eat when in Liverpool itself. After walking through the park and a quick look around to orientate ourselves, we headed to Albert Docks and that's where we found Rubens..
Jane C . 2018-09-16
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We had breakfast here two times during our weekend in Liverpool. All six of us really enjoyed this place. Great food and very friendly staff! Also great location.
Ulrika J . 2018-09-10
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When a person walks into an establishment that offers a full english, he expects a full english. Hash browns missing are apparently an extra. Shame really. Not too generous portions. Orange juice offered free with the breakfast was never provided.
Raman91 . 2018-09-08
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Lovely venue overlooking the dock. I had the best pancakes I've tasted. The bonus was that I found a place that serves a proper mug of tea which is always hard when on holiday. My teens had full English and they tasted great. Breakfast served all day so we had a lie in at our hotel then fuelled up for a day of sight seeing. Perfect start to the day.
MrsPennThomas . 2018-09-03
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Dirty, Scruffy,Staff wouldn't give me a receipt, We queued for 20 minutes ordered. Then sat for 30 minutes . I really have never come across such rude indifferent staff. They couldn't give a damn and I suppose neither could the owner. Really dirty floors with rubbish under the tables. Tables dirty. We asked for 2 teas. They were given to us in 2 take away cups. No milk or spoon. we had to wait another 3/5 minute.
suzmannikki . 2018-08-27
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26 Opinions
Useless staff waited over 30 minutes for 4 drinks and 3 baguettes ordered chicken and bacon took cash for it then decided they never had it after waiting for it then sed can refund it they had chicken and bacon but couldn't make it never had some off drinks we ordered would not recommend this place staff are not up to job so slow for such a busy place ..
5 Opinions
We ordered a giant cookie on the second of feb to be collected on the 17th feb giving plenty time for it to be made. The day before pick up I ran the branch and asked about the cookie to which the lady rudely replied she hadn’t got an order and that there was lots of staff so it had gone missing, she didn’t even think to ask what was my order and instead told me to ring back at 4:30pm as she was extremely busy. As this cookie was for an event I didn’t want to risk not getting it and with the employee not really listening and being rude on the phone I went down to speak to her to my Surprise (not) she was not busy instead on her phone with her headphones in I spoke about the issue with the missing order and showed her my receipt to which she replied (I believe you) well I’m glad she did as she took my order on the 2nd. She never apologised or even acknowledges her mistake instead was extremely rude. I’m sure this isn’t the time of person Millie’s wants as the front for there business because I will not be going back and I’m sure others will feel the same if they have to deal with the same rudeness and inconvenience.
36 Opinions
Visité en varias ocasiones para llevar comida para llevar mientras estaba en mi almuerzo, descubrí que el personal es constantemente miserable y el menú es decepcionante para vegetarianos y veganos, a pesar de que afirman en TripAdvisor que son aptos para vegetarianos. En las raras ocasiones que tienen rollos de salchicha vegetariana, son agradables. Las sopas son hermosas, sin embargo, es frustrante hacer cola solo para descubrir que una vez que estás en el frente no tienen ninguna. La junta afirma que tienen patatas asadas, sin embargo, si se solicita, ya no las hacen. En mi visita anterior la semana pasada, salí de la tienda con las manos vacías y fui a Sayers unas puertas más abajo, ya que no tenían absolutamente nada que ofrecerme como vegetariano.
8 Opinions
My girlfriend asked for a medium strawberry acai with lemonade but no ice and the drink cost £5.60 already for this price you could expect them to fill the cup, instead served a small cup half full, i asked if they could fill it up with lemonade as every other starbucks has done. I had to ask for a refund as i wasnt paying £5.60 for a half drink, we sat down to enjoy some time together and we overheard us them attempt to whisper about me asking for a refund by one staff member to the other and i found this to rude, when all i asked was a simple request. Any other starbucks or even staff have been much more accommodating. Wont be returning and ask people to go to the other starbucks in town centre.