Costa Coffee Albert Dock 2 in Liverpool

we ordered 2 coconut flat whites and 2 peach ice teas, the coffees are nothing near a flat white and you could barely tell it had coconut milk in it, the teas weren’t the worst but for some reason had a banana taste and personally we did not enjoy the taste of these at all. other times when ever came here it’s never been as bad as today but we assume it’s due to the new barista. overall it’s not worth the amount of money we paid, for this amount we’d expect to get at least good tasting drinks.

Great location, nice views. Indoor and outdoor seating. Large property, lots of seats but can get really busy. Nice atmosphere. Drinks were fine, usual expectations from any Costa stores. Staff were friendly. Downside toilets were dirty and there was an issue with the code on the door to open it.

Was given a dirty teapot asked for a clean one to be told they were all like that, even though powder was literally coming of it. I was told it was tanning powder off the tea which obviously means they're not washing they're teapots properly as it shouldn't be staining to that extent. I can't drink caffeine & didn't want cross contamination with the mint tea I had. In the end they put it in a takeaway cup not before the woman came over who wasn't even serving me & spoke to me very rudely about the situation. I said in response to her 'that's all i'm asking for' she responded very rudely 'that's what we're giving you' Just no need for poor customer service & no apology. All they had to do was politely explain & offer an alternative solution instead of jumping on the defence & arguing with me. Clearly staff need training in customer service, I myself am a retail manager & have worked in a coffee shop environment, it can be stressful & customers can be draining however all I wanted was a clean teapot...

Popped in for a Cup of tea and a latte and the Customer service was awful, whilst waiting in the queue the persons behind were asked for their order first whilst I was ignored, don’t normally complain but I had to question if I was invisible to which I had no apology or any answer, eventually they took my order and was served our drinks, no communication no Smile no nothing, just a push of the tray here you go, why be in the job if you don’t enjoy it.. customers skills definitely required here…

Albsolutely disgusting customer service from the young girl with the messy dark hair tied back, absolutely non interest in helping me figure out what it was I’d ordered before, stared at me with complete blank expression like she really didn’t want to be there, then when I gave her a sterling note from Northern Ireland she said we don’t take that we only take sterling with the queens face on it, I then found her a Bank of England note and tried to explain it was sterling I handed her but she turned away half way through me trying to explain saying we don’t take Irish notes. Fair enough if that’s company policy no totally understand but the way she dealt with it was discussing and she shouldn’t be in a customer facing role. If one of my own staff members dealt with a customer like that they would receive a verbal warning. AVOID at all costs if you want a pleasant experience for your morning coffee!

Me and my partner had coffee and hot chocolate and it was parners birthday and on the app she had a free cake as a treat so she had the cheese cake and when eating it she said it tasted funny so she gave it me now both of us are doubled up in pain with stomach eche and feeling sick so we tryed the app to tell them about and cannot complete it as it wont let us put time and date into it will try later to send email instead of app

The lady with red hair is Very disrespectful and She spoke to us in a loud voice but the other two ladies were very polite.

Excellent espresso and lemon muffin and caramel cannolo, very kind owner, amazing view on Albert dock.

Very rude staff no health and hygiene one girl went for a smoke dodnt bother to wash her hands no manners this is the second time I have been here they havent learnt nothing about customer relations or hygiene wont coming here again it's a disgrace

Only wanted a cup of coffee wouldn't accept scottish £10 note. Shocking everywhere else in England accepts them I mean it is legal tender . Costa coffee what's up with you

Went in on Sunday 28th April round 4pm and got served off the tall giy with tattoos (don’t remember his name), I paid and then he stood away from the till leaning on the counter at the back speaking to Ella (saw her name badge) whilst Adam (the only competent member of staff) was at the coffee machine making the drinks, I was waiting for a while so Adam asked what I was waiting for, told him “two frappes” so he grabbed someone to make them for me (as he was busy), young guy made them and they were warm? Tasted terrible and when I went up to say something the staff were too busy chatting among themselves and on their phone. Won’t be coming back unfortunately which is a shame because it was my favourite place on the docks to go to. :(

Went in on Sunday 28th April and got served off the tall giy with tattoos (don’t remember his name), I paid and then he stood away from the till leaning on the counter at the back speaking to Ella (saw her name badge) whilst Adam (the only competent member of staff) was at the coffee machine making the drinks, I was waiting for a while so Adam asked what I was waiting for, told him “two frappes” so he grabbed someone to make them for me (as he was busy), young guy made them and they were warm? Tasted terrible and when I went up to say something the staff were too busy chatting among themselves and on their phone. Won’t be coming back unfortunately which is a shame because it was my favourite place on the docks to go to. :(

I came here for a quick cup of tea. The service was great, and the restaurant was tidy. Very busy, but it was a Saturday afternoon.

The place was a totally filthy no clean or cleared tables toilets were a no go zone would expect a lot better costa

The coffee shop is quite good, but if you order a hot drink, take away the cup will be hot and you won't be able to hold it. So I would like that sorted out.

Rude customer service at Sundays, it isn't the first time. I work as writer too and I can't understand why they are so angry, and have some offensive behaviour, like pretend don't understand foreign people. They humiliated me in front of my wife, and I'm really sad about it.

Great and comfortable coffee shop in a very interesting and relaxing atmosphere/place. There are plenty of seats and tables both inside and outside the shop and some pretty good locks on the Royal Albert Dock. I had a flat white here on a weekend morning which was prepared/crafted carefully to high quality. The baristas were friendly and the prices were moderate: you can find cheaper coffee in the city but I don't think that it would be overpriced if compared to the average. I can recommend it.

standard vista experience (good) but I LOVE the venue - cosy and tidy inside and I love the use of space on this building, the was the Dock houses archways, ceilings etc set the venue is very cool.

The coffee was ok, but the toilets are dirty and need a real good clean, the flush button was falling off so didn't work properly.

Very poor standard Costa cafe. Lots of dirty crockery on tables but plenty of staff working. The male staff who were working during the afternoon of 13.12.23 were not welcoming and gave the impression that it was an inconvenience to prepare a coffee for you. The coffee did not taste good and I didn’t drink it. Would not return to this Costa.

Good variety of foods, however my hot chocolate was left too long and served cold, staff were standing around talking when there were tables that needed to be cleaned, it’s an old and dindgy cafe and the staff member (cammy) that served us was extremely rude and at one point rolled her eyes when we asked what milks were available.

Just witnessed a lady perch her chihuahua on the serving counter/pass next to the coffee machine and let her dog drink its puppacino whilst videoing it. This took about 3 minutes. In which time the Costa server was placing drinks & food next to the dog. When the lady & dog left, we watched the server for 5 mins and he continued to serve drinks/food in the exact spot where the dog had been stood on the counter. My friend went over to ask if her was going to sanitise the counter. He said “when I’ve got a minute”. After a couple of minutes we witnessed him wipe the counter with a J cloth. The J-cloth had no sanitiser on it. This is disgusting.

5 starts service from Sam at the end of day shift

This has to be the dirtiest dingiest coffee shop in Liverpool. The cups were so dirty we asked for cardboard ones , the table was filthy and there was rubbish on the floors. It's very dim and dingy in there too. I'm shocked that a big firm like Costa allows this. Wouldn't step foot in the place again !

Don’t bother! Spent 15 minutes in a queue and then another 15 minutes waiting for drinks to be prepared/served! The hot chocolate tasted like dishwater. Actually I lie - dishwater probably tastes better! Went back to ask them to make them again and they just sprinkled more chocolate powder over it! I feel like drinking water from the Mersey - would taste better than this vile liquid!

Iam coustumer in this costa coffee albert Dock for over 10 years. I went in for coffee with my dog ​​yesterday! very rude staff there! they kicked us out because the dog is not allowed inside. Staff very rude not friendly !! I looked strange, I didn't understand why it was such a problem if I went in with a dog?! so far, no one has ever said that I am inside with a dog everyone avoid the place! the staff is dangerous

Great menu as we could expect from Costa. Frendly staff, cozy environment everything was perfect. The best part here is the location :)

Demi the cashier is rude and sarcastic! Needs proper training! Failed to provide correct service information to customers! Toilet with code is dirty!

The location is great and the coffee is good. However there did Appear to be to be two types of pricing depending on who you were. The ladies in front of me requested snd paid for small coffees. However I then clearly heard the server tell them she would give them medium cups even though they paid for small. She whispered this but maybe a little too loudly. If she is going to offer free upgrades to friends she needs to offer them to everyone or be aware that people queuing next in line can hear!!!! A little niggle I know ............ Would I return no !

Order a Cajun chicken pizza wrap. I order this frequently, and know how long it should be in the oven for. 1 minute is not long enough. I know you were busy, but i'll wait patiently for my meal to be done correctly. Instead i am eating a cold floppy wrap because you couldn't heat it up correctly. Please train the staff before putting them in the customer facing roles, as not heating them correctly, and putting them back in the original cardboard sleeve when taking away is not good customer service. Will go back to using the the little kiosk one by the tour buses. yes the wait is long due to the customers ordering before going on the buses, but at least the food is hot.

Sat outside now. Firstly there are two young lady's on. No experienced staff visible. They began dealing with someone who basically pushed in b4 me, and they knew as much. Then some excuse about interviews, it's now ten minutes later, 17:42. I asked for an extra chocolaty hot chocolate , because since covid Costa have gone down hill, and the young woman was all 'yeah, yeah'. If it wasn't for the sprinkles god knows what it would taste like. Service awful all round.

I have been here plenty of times in the past and the atmosphere was great. Now it seems that the Staff are more focused on trying to impress each other and behave like customers are not there.

Stopped off at Costa while visiting Albert Dock. Plenty of seats inside. Food and drinks were good. Staff seemed friendly.

Loved Costa Coffee! Cozy vibe, great coffee, and friendly staff. Perfect for a quick break or chill time.

Hebben hier lekkere koffie en ruime keuze aan gebak. Vriendelijk en behulpzaam personeel. Jekan ook allerhande sandwiches hier kopen.

Hebben hier lekkere koffie en ruime keuze aan gebak. Vriendelijk en behulpzaam personeel. Jekan ook allerhande sandwiches hier kopen.

it took forever to be served and there was only 2 customers, 4 members of staff. we were told they were closing so we had to have takeout cups (they were open for another 2 hours). throughout our whole time inside there was a member of staff throwing furniture and cups around making a lot of noise. awful service.

The toilets in this Costa are horrid, they smell foul and you can only use them if you get a code. Staff are unfriendly, sullen and generally make you feel unwelcome- like you are an inconvenience by asking them for a drink. Our table was never cleaned despite us asking if for it to be; our order was wrong despite it being described 3 times, and the male staff member ignored my child when she made a polite request about her drink. Additionally, a cup was slammed down very abruptly on to the tray during the preparation process. I wouldn't recommend visiting here.

Nice Costa located within the Albert Dock. Prices are reasonable given the location and staff are great. Like any other Costa though, wouldn't bother with the food.

Surprised at staff here especially as it’s a tourist location on the docks… Maybe he was having a bad day but he seemed annoyed when my friends child was asking for a baycino, wouldn’t acknowledge her and you could cut the atmosphere with a knife. So I repeated the order several times. I do hope his week improves! Dirty tables and seems understaffed to be fair! I hope this is just a one off, especially as it’s a tourist location my friends had came to experience “friendly Liverpool” but this place was not so….

Whilst the coffee was fine, the service was poor and the toilets dirty and appear to have never had proper cleaning. Toilet bowls pretty off putting to be fair. Would go elsewhere when next in Albert Docks. Shame really and can easily be remedied.

Great staff in there. Keen and helpful. I had there fabulous cortado based on oatmilk and a carrot and walnut cake.

For a tissue, you have to wait the till queue again. Thanks to rude staff.

Disgrace.... the staff absolutely rude. We had been multiple times with our dog who was on a leash sleeping under the table and never been an issue. Today we had a coffee as usual and still drinking our coffees when we were forced to leave the the shop. we were shocked as everyone around us. Waiter/ barista was asked by a " manager " who was hiding her face behind laptop and pointing at us in a middle of coffee shop to kick us out... absolutely unacceptable .... When we question that the waiter anwsered" that he works there and he doesn't like dogs being in there".

visted this place with family.disgusting attitude of staff especially BLAISE .asked what kind of cakes where her attitude towards me shocking .toiliets filthy with no toiliet paper .asked for managers name refused .this person should not be working with the public also had to ask about 3 times to be served codes for toiliets disabled as well.neaver be back

So first time in Liverpool and a huge Costa fan, we stopped off here to rest and refuel as we were exploring Albert Docks. It was the weekend of the Eurovision (Sunday) and Liverpool was heaving! However, there was plenty of seating, the staff were welcoming and friendly. The service was fast and spot on. The staff were really helpful when asked for directions to further locations we wanted to explore.

Coffee is fine, but the toilet is very unpleasant. It smells badly and no toilet paper. I cannot believe it.

Must be the biggest Costa I have been in, unusual setting too.

I went to this nearby Costa to quench my thirst and I ordered 1 of the new blueberry bubble frappe excited to try but after I collected my drink and finished almost half I realised that there was a single popping pearl in my drink and spent 4.50 on my incorrect drink, I do not recommend

Ordered a small blueberry bubble tea, I received a mango one, and the lady was nice to remake the drink for me. Very few bubbles though and I have received a normal straw instead of a bubble tea straw and the bubbles don't fit 😐 like, what am I supposed to do now? They said they didn't have bubble tea straws and game me another regular straw😐 thx that was helpful

Excellent service, lovely place. Thanks!

Good place to go if you want to be eye rolled when you ask a question and sighed at by staff , very rude , tables not clean , toilets a disgrace , compared to other costas this is shocking !

Not exactly the best place, staff are rude and the toilets are not the cleanest out there

Great atmosphere and a great coffee

Honestly, not bad. The café was warm with comfortable seating. Toilets were clean and there were no issues with service. However, my mocha that I received was not great. It was very weak and there was only a very slight hint of the chocolate. Considering it cost something like £3.85, I would expect better. My friend bought a toastie and he said it wasn't the best either. My tiffin was good but rather small in portion.

Staff are cheeky and rude and won’t be comeing back

This place is a disgrace to this city, the people in there should all be sacked and not allowed to work in the public arena again. I went in to use the toilet to start off with and was told rudely I have to pay to use the toilet which I think is the most disgraceful thing I've ever encountered. And the toilets were minty and disgusting as well by the way so lazy as well as rude people work there. So me and my family decided to get a drink just so I could use the toilet, while we was getting served the staff were not happy at all which then affects the other staff and public, the way they carried themselves and spoke to people as if they are above ya or something for working in Costa ye right. When I did get he code off our receipt and tried to get into the toilet I struggled and asked for help and was greeted with the worse attitude and demeanor ever and told well if i spoke to them better I would bet help wouldn't I! The women In there should be sacked,the men were OK, the women's attitudes were a disgrace. Never going here again ever. And I'll be telling everyone else not to as well. Hope the place gets shut down. Wouldn't even give it one star

엘버트독 안에 저렴하고 편안하게 먹을 수 있는 카페입니다! 커피만 먹고싶은데 식당은 부담스러워서 왔는데 좋아요. 양이 무지 많습니다!

술이 아닌 커피를 편안하게 마시기 좋은 곳입니다. 카페라떼가 너무 맛있네요!

All for new Tech but had trouble reading the small print menu on the screens that are constantly changing. Then have to wait for the cycle of images to go round before I can reattempt to read it.

Staff were very rude. They did not speak! The coffee cup I was given was filthy before the barista put the coffee in so I politely asked for another and that too was dirty. She did not apologise. In the end I asked for a take away cup instead. The porridge and the yoghurts in the fridge were frozen so this was worrying. I spent a lot of money here and I was very upset at the service. Looking back I am pretty sure I have been overcharged. I will contact Costa to clarify this.

Couldn't say what it was like inside or that the food was good because even though it states they open at 8am they weren't!! We arrived at 8.20 and tried unsuccessfully for 10 minutes to try and attract the attention of the 2 members of staff who chose to totally ignore us. If we could see them they could definitely see us and must have heard our loud knocking. They didn't even have the good manners to let us know what time they would be open. If according to a previous review it was 8.30 no it wasn't because we waited until then to get in. Shame on you. Thankfully most Costa's are not like this.

Standard costa set in the Albert Dock with outside seating

Despite the website saying it opens at 8am,and despite the sign on the door saying it opens at 8am, and despite myself and another lady both being in this branch at 8.05sm on numerous occasions, the 'manager' insisted it was 8.30am. He did this with attitude too! I won't be returning

Get take-away to make the-person-behind-the-till’s-day.

Rude staff, grubby place lipstick on the cups. Toilets a complete joke

Nice enough spot. Ordered 4 things and had to go back to the counter twice as stuff was forgotten or wrong. The staff were very apologetic though. My coffee wasn’t great. Nice and roomy. Toilets available. Decent selection of food and coffees.

Had a chicken and bacon toastie and a peach iced tea which were both nice and exactly what you would expect from a Costa. I didn't have to queue, or wait for long for my drink which was nice. What I really liked about this Costa was that they had lots of seating which was all spread out so it didn't feel cramped at all.

The employee who wears glasses has a bad style and she submitted the request to me without a breath and went straight away and she did not even tell me that this is my request!!

The young boy called ridley was clearing the tables very pleasant and people was having difficulty for the toilets he was there to help and was very helpful the place nice to see young staff very respectful well done to costawasreally busy but he was there clearing the tables so people could sit

Dirty tables , disgusting toilets and a tiny menu that no one could read !! Will not be visiting again .

Apart from the friendly staff this place wasn't the best. Overflowing tables full of rubbish, wet dirty tables, filthy toilets with toilet roll all over and an interactive menu in the minutest print that was hard to read as it kept changing to adverts every other minute! Won't be going there again!

Great location to sit and chill with a coffee (or Tea) for a while.

09-05-2022 Very bad customer service. The girl on the till this afternoon was rude and charged me for a single espresso 4.95£🤦‍♀️ Then I asked for a receipt and I sow she charged for 4 items, I can’t understand how! I asked for a refund and she was rude and unprofessional and didn’t said sorry for the mistake! Also for do an espresso I waited to long. Never again this Costa

Stopped here for a drink, was similar to any other Costa.

Great coffee, nice relaxing atmosphere good job

Definitely dated, but very clean and staff lovely.

It was fine for a coffee and muffin on a very cold and windy day. In a great spot on Albert Dock

I entered after close (door still open) and they stayed open, and even brought my hot drinks to my table.

I don't like that you now need to use a code to use the toilets. It's unkind that you won't begrudge the odd non-paying customer a toilet visit. If I ever desperately needed the toilet the cafe had this policy I would boycott them.

Very cosy, if you venture in the back area, lots, a comfy couches, great for a light bite and tea or coffe, or a work meeting

It was ok nobody clearing old cups and plates tho

Be wary of the toilets, saw two people get walked in on whilst on the toilet as strange locking system, and my 9yr got very distressed as she got locked in. Staff were alerted but very slow to help, seemed like they were used to it happening.

Went in today late in the afternoon with my boyfriend and was overcharged for the 50% off Christmas biscuits well they were supposed to be 50% off but I got charged full price £7 when all of the Christmas stuff is supposed to be 50% off and I was overcharged on my meal as well so it came to £9.50 I will not be going here again to be overcharged and was never given the receipt when requested one The member of staff on the till was very inexperienced with how busy that particular Costa was at that particular time of night because she kept saying please bear with me a minute and stressing out and the other members of staff did not smile at all and had very lacking customer service skills

The staff were helpful and efficient. The place looked clean. I would definitely call in again

We visited for a quick lunch. The member of staff making the drinks was polite, but the one serving was exceptionally rude and unhelpful to both me and my mother. When asked about the toilet code (it took four customers to finally open the door to dirty toilets with paper left on the sink, not put in the holders) her manner was abrupt and surly. When asked if the app had worked when I was ordering, she just stared and didn’t bother to reply. Given the fact that this cafe is situated in a major tourist hotspot, I dread to think of the impression it could give people. Fortunately, there are lots of other places at the Albert Dock which we will choose from next time.

I would give 0 rating if it was possible. I went last night with my partner and friend and got turned away, the group of girls in front of us got seved this was at 7:30pm the coffee shop closes at 8 so I would still expect to get coffee at this time. The guy who said they couldn't do our coffee was blonde and very rude. I'm a lover of costa coffee and I will not be returning to this one ever again. Awful service awful attitude and awful staff. I can't stress enough how bad this place is. Save your money and time and go somewhere else it will be worth it. It took me alot of time to ask the person what I wanted to drink as I have anxiety but I got up the create and he turned us away for me and the two people I was with, this is a let down

Nice location and cafe layout, but coffee mug served with dirty stains on side , ordered chocolate cookie got cinnamon

It's A Coffee Shop...What Can I Say?

Just in the right place to take a rest

Great experience staff were really friendly not a fan of coffee but had a peach tea amazing 😊

Fast service. It's Costa so pretty much standard everything else... Quirky setting

Belter place and great views of the docks

It's OK, great location same as any other national coffee chain.

Great atmosphere, friendly staff. The drinks however aren’t that good.

My favourite place to get a coffee

Nice big store with plenty of really comfortable seating. Definitely worth a visit after walking round the Albert Dock.

I am coustumer in this costa coffee albert Dock for over 8 years and always the staff is nice and friendly, today when I went there after couple of months not visiting the place the young girl working on the till she got not experience at all how to treat coustumer right. She looks angry and no smile at all. VERY RUDE

Coffee and a toasties ... .perfect

Dont believe all the moaners this place is great. The staff are helpful and friendly and the coffee great. It can get busy but what do you expect in such a tourist trap?