Costa Coffe in Liverpool

AMAZING, EFFICIENT SERVICE. I have a Costa 5 days a week from various locations (I drive for a living throughout the NW and N Wales), and I have never been to such a well organised Costa. I visited mid morning on Saturday and it was VERY busy, but the staff were friendly, efficient and really on top of their game - well done team. I will definitely go out of my way to visit again soon.

Don’t even arrive but said delivered on the just eat app after me waiting for over two hours to not arrive but act like it had terrible service

Problem with Costa, not just eat

One of the only places open before 9am on a Saturday morning to get a coffee

Staff were lovely really enjoyed our sandwiches and coffee

No pastry AGAIN, i asked for the order to be checked!!

It's nice in this Costa. Nice staff and always quite chill when I've been in.

ordered GF mince pie and normal was delivered. The rest of the order was correct, but issue for people with allergies.

Worse place to visit . Staff need to have same manners.

Its Costa love the coffee, food a bit expensive service great.

Nice place, enjoy and comfort but no wifi

very poor service staff walking around like headless chicken, no one knows how to serve a costumers properly if you don’t like your job why stay on it

I always stay here and enjoy their coffee and food, staff always smile and good service, space enough and comfortable, has WiFi and outside carpark

Greggs next door does better and cheaper coffee

Large shop with a good number of seating arrangements. Friendly staff & easy parking. Overall a perfect spot for friendly meet-ups.

As it says, coffee shop. You get a service with a smile. Staff are nice

A small suggestion for Costa, put the milk back in the refrigerator after will be great.

Have been here a few times. Service generally is very slow, tables are usually waiting to be cleaned. Food is expensive, some of it tasty, some not.

three stars because I like coffee from Costa. otherwise nothing new :):)

Nice place and friendly staff but opens at unpredictable times, especially on Sundays sometimes late 15-30 min

I felt petty for taking to reviewing the store online, but in honesty I feel things need to at least be brought up. Constantly blaming upper management for low standards in a branch eventually loses credibility. I have noticed a few times now that some customers bring in shopping trolleys laden with their weekly grocery shop into the store and park them in the seating area while they have their coffee. This is outrageous. The manager on duty - a blonde lady who is otherwise helpful and professional, doesn't seem to care about it. No intention of stopping it, she just lets it happen. So you're sat drinking coffee next to a Sainsbury's trolley brimming with shopping bags. I think this is dreadful.

Expensive, a naughty but nice treat.

very bad every missing the food

No sausage. I was given 2 bacon baps

Asking for vegan ham and cheese toastie (which I eat on a regular basis) and being sent non vegan ham and dairy cheese toastie is appallingly. A bite was taken out of it so for allergen sufferers this could potentially kill. This is being reported to environmental health and food standards. Disgraceful.

Always great service and food and drink excellent

Very disappointed as I sent my 84 year old mum a coffee and a muffin but the muffin was missing, she was really looking forward to it...

It's a Costa not bad get what you ordered.

Very good always is ,friendly staff fab atmosphere,

Shocking forgot half of my order !

Proper joke simple instructions, syrup and cream and not on the drinks like cmon

Deathly quiet, probably the time I was there. People great though

Great place for a cappuccino or what ever you drink

I love coming here - usually. I come here about twice a week for coffee and cake. It's very expensive but it's my little treat. I've worked hard for 51 years and I'm now retired - I don't drink or smoke - so I don't mind paying over the top for a little treat. They no longer bother putting any sort of pattern on top of the coffee but it's comfortable and pleasant otherwise. I came here earlier though - 40 minutes before closing. The young woman serving said I'd have to have a takeaway cup as they were closing soon. I said I didn't want to drink out of a paper cup, I'm not a teenager, I pay over the top for the little niceties. She was exceptionally moody and I told her. She said she was in work and I said that's (being hospitable) was part of the job. She was annoyed with me and left the other young woman to serve me and went out. I knew I wasn't responsible for her upset and found out that she was struggling outside of work and I honestly felt sorry for her. My latte was luke warm and I was too intimidated to mention it now as I felt like some sort of bullying ogre. The two staff were quite happy now, talking to another woman who announced that she was OK with paper cups and was happy to grovel around this moody young woman. If she's there next time, I won't order. So that's £7.75, twice a week, every week, potentially lost. I can only think that Costa's management is responsible for such unhappy staff, who then pass this unhappiness on to the customers.

Iam a costa customer but this store very bad at making the coffee and services is bad i cant even drink it

If you're looking for a coffee this place has it

A delight to experience a clean Costa with friendly efficient staff who smile, are pleasant and taking an interest in their work, reflected in the cleanliness and overall good order of the shop. Thanks!

I ordered 2 breakfast wraps and none of them have came

Incomplete order of average food.

I have waited for over a hour for my order. States it has been delivered. It has not. No phone number to contact either.

There absolutely not deserve to 1 star but I have not any choice

Disgusting I have and never will order a just eat delivery from costa again it was cold we got half a cup. I ordered 3 large coffees costing over 17 pound I want a refund

15 minute wait for two coffees as only one person can operate the machine.

Nice and cosy Costa café, staff are brilliant & very helpful to me, sat in a quiet corner and enjoyed my latte and toasted fruit bun, whilst writing this review.

Piece of glass in my bacon bap?

Service was brilliant, came on time. The drinks we're OK

Over 1 hour late missing items coffee freezing cold what the 😡😡

Missing 4 items off my order wasn't very happy with that they were for me and my Husband so I hope I get my refund for those 4 missing items

Amy, the girl on the counter was beautiful, very polite and couldnt do enough for us, she is a credit to costa, the shop was very clean and the service was flowing along, didnt need to wait for ages to get our drinks, like you do in most costa's especially Trafford Centre.

Th driver went into town before coming to deliver at my address. Food was cold and my Eton mess blondie was missing

Ordered here on two separate occasions and both times they got got my order wrong giving me someone else’s items. Absolutely shocking how staff can’t even pay attention enough to read the orders. Paid for items i didn’t receive what a joke

Nice cafe for a snack and coffee. Coffee quality isn't great, just overpriced. Mcdonald's coffee is much better and cheaper.

I never seen dirtiest place. All tables full of cups plates and other stuff. One staff person behind the counter working the oft her member of staff running as a headless chicken having no clue what to do. We wanted to seat outside no chance as there is just all dirty cups piling up on the tables. My first and last time here.

Driver was rude and was at the wrong address then said I had put the wrong address which I hadn't and half my order was missing awful service

Ordered chocolate fudge brownie frappe 😍

Driver went to wrong address an then blamed myself for putting in wrong address. He made it here in the end so must of had right address, he was very rude an took over 1 hr for a 6 minute journey needless to say the items were stone cold. I entered the postcode and used drop downbox to enter address.

Missing items from my order not the first time though but the last won’t order again

Costa coffee - not much to say really. You know what your getting but this is run of the mill. I always find service tends to be slow here, there's not enough staff for how busy it is and the place has no atmosphere. Yes I know its a chain but for a relatively new premises it feels awkwardly laid out and dated.

Only my drink came, the food wasn’t in the bag

NO ICE IN A ICED LATTE OR NO CREAM WHAT ARE U PLAYING AT U JOKERS

I didn’t receive my poached egg and bacon bap and my sausage bap! 🤬 How hard is it to read an order and put it all in a bag? 🙄🙄🙄 Do better.

no straws u backward silly people how am i suppose to drink it!!!! JOKERS

not happy didn’t get one thing right

The staff were lovely, the place was clean and there was lots of seating.

They never gave me what I ordered

I visited at 9.30am for a meeting with some work colleagues. As soon as I got through the door I was met with the queue - tailed back and slow moving. I was then faced with the much more difficult task of trying to find a clean table. Of the 25 or so tables in there, around 8 were occupied. The rest were stacked high with dirty trays and cups. An appalling and unhygienic mess.

Really enjoyed it, lovely lady called as 1 thing was out of stock to swap it for something else. Really friendly! Thank you

Visited Sunday morning. Lovely friendly female server on the til. Really helpful- nothing too much trouble. Breakfast bap - egg spinach mushroom - delicious.

The most lovely, helpful staff! Had just eaten in there and after I’d left had realised I’d lost my phone. It didn’t end up being there, but the staff were so helpful and went above and beyond to help out and be kind. Best service!

Staff and Manager very polite. Great food and coffee. Worth a visit.

Love this place. In the middle of a busy shopping place, somewhere to relax after or before shopping ❤️

5pm this evening it was closed. It says on the door that they close at 7pm on Wednesdays? Complete joke. Who is managing store?

Can pay and receive points using the App in Cafe Nero.

This place is very badly managed. I've turned up twice now and it's been closed during opening hours. It closes down on random days because apparently a member of staff is regularly absent for their shift. I told staff at another costa coffee branch and they were surprised to hear about it, saying that there is no excuse for a store to close down when staff do not show up. Is the area manager doing anything to solve the problem?

Very poor service staff slow no urgency about them place busy tables not cleared quickly no atmosphere people waiting far too long for coffee

Clean and staff were polite and friendly

Clean everything fresh staff helpful carrying full try with hot drinks on to table x tables cleaned as soon as people left sprayed x ready for next customers

Lovely staff and a friendly atmosphere

I was not given the coffee as it had completely spilled intnhe drivers bag during the delivery

Is this a joke??? I get sent a coffee that has been fully spilled so then I make a second order as I would quite like a coffee and I order another sausage bap but then I don't get that delivered?! I have made two orders this morning, paid for the delivery and service charges which I will NOT get back. The is shocking service.

Ordered 2 drinks and food, only received the drinks and there's no number to call them. Smart 👍

kept changing time and was freezing

Food was really late , food is meant to be made when the driver is assigned but my toasty came and was ice cold so it was obviously made about an hour before when I first placed the order, it was literally freezing I’m not exaggerating don’t order from here until they get more drivers

Always a pleasure to go to this store, staff are fantastic,always happy to help,always clean,cannot fault the store,we put ourselves out to go to this store company should be proud of staff and cleanliness 12 out of 10.

It’s in the bottom 100 for a reason. Tasteless bucket of coffee. Stupidly long waits. Scruffy. Tables full of cups untidied.

Easy laid back space to have lunch

One of the best Cotsa Coffee around 💙

Good service, comfortable seats and the tables are cleaned ready for the next customer

Friendly staff. Good place to take your coffee and use your laptop to finish quick tasks

Good coffee - they have coconut milk but slooooooooooooow 😮

Been there a few times, always clean and tidy and the staff are spot on.

We love Costa coffee . My only complaint is that a lot of the time when we have food the knives are not always the cleanest that they could be but we always enjoy the coffee.

amazing service and staff are so lovely

All staff are so friendly and drinks are amazing. Amazing service, love this shop.

Not at all Dog friendly, wanted to order then sit in car, no common sense wasn't allowed to order

fab, always pre order to beat the queue

Great to meet up with friends for a chat. The staff are friendly and the place usually clean and tidy. The only thing I don't like is parking (not the fault of costa). You are timed on entry to the car park, beware you don't overstay your visit or you will be fined!!!

Quick efficient and lovely coffee

This shop is very friendly and efficient

Good service, although I did find my order was over taken by customers served after me. Clean and tidy, although I did find the staff wasn't able to clear tables after other customers had used them. But that's not the staffs fault, as there was only 2 staff members visible to me and they where already busy with a queue of customers.