Costa Coffee - Clayton Square in Liverpool

Absolutely disgusting service. Waited to order a cold cappuccino and a chilled refresher, the woman serving told me the cost and I asked my daughter to use her Costa app to get the points. App would not load as Costa has no internet. The woman rolled her eyes when I said we couldn't open the app. She said there's no internet. Then said she would give me the receipt and I could have the points another time because a queue was forming behind. I used my credit card contactlessly and asked for the receipt. She gave me a receipt and a cold coffee in a plastic cup and said I would need to wait for the refresher. After a while my daughter noticed the receipt was only for one drink a caramel coffee, which was not our order. I told the women it was not my receipt. She said I know I just gave you a random receipt, you have not paid. When I said I had paid a male member of staff said he would check. He looked at the till within asking me the amount or anything and said you haven't paid. Clearly I paid. At this point i felt upset at the wait and at being given a random receipt for no reason. We left. Never returning and will be contacting my credit company regarding the transaction. Disgusting service. Go there at your petrol.

The coffee maker was so rude and ignorant however all the other staff were lovely and helpful. The coffees are gorgeous

The coffee was made with the wrong milk as requested. And it's very dirty in the coffee shop

Absolutely love this Costa. Ive been visiting a few costas recently and this is my favourite so far. I totally recommend the wraps and toasties. My favourite drinks are the frappes. Staff were quick and polite making the drinks well too. We were in a bit of a rush and a daze as we went in, but the staff let us take our time. Some very comfortable indoor seats, outdoor seats are avaliable, but can get wet with the rain.

Quite slow considering not many customers were there at the time

Feels a bit cramped, and took time to be served, as there seems to be only one order point. Food and drink were fine.

Nice service here. When it's sunny nice seating area outside. Nice atmosphere for watching the world go by 😆

Nice coffee but cafe is looking a bit tardy

Up,out and about on a dull,rainy July day ,our summers are magnificent aren't they ,my twin brother and I decided to jump the train down from Kirkby to Liverpool City Centre to visit some of the great pubs our city is justifiably famous for ,we decided to drop into this Costa Coffee outlet before hitting the pubs ,been here before on many occasions, always had a good time and so it proved on our latest visit I like the look of this Costa Coffee, interior is superb, modern, light and airy, lovely decor and furnishings and plenty of seating options spread throughout this cafe both inside and outside looking out onto the busy and bustling Clayton Square. We sat outside after getting a cappuccino coffee each, these were served steaming hot, we chilled out and planned out the day ahead while sipping our coffee's. A big fan of the coffee served in Costa Coffee, its consistant in all their outlets and their cappuccino coffee is a particular favourite of mine, my twin brother also gave me a thumbs up to his coffee. We really enjoyed our coffee's in here before we moved on and although our visit was only fleeting as on every other visit to this particular Costa Coffee we had a great time. This Costa Coffee is easy to locate on Clayton Square. Opening hours are; Monday to Saturday, 6.30am till 7.30pm. Sunday, 8am till 6pm. Well worth checking out if you're in the area.

I stood at the lower bar for 5 minutes waiting to be served being ignored by the chap behind, I was eventually told to go to the upper bar. Service there was great and the food was really good

Lovley mac and cheese as well as lovley staff who helped with as well as that quick service probably as its mid day but still lovley and also gave me a head up on my food order would come here again 5/5

Really friendly staff. Nice place to chill

Place abs filthy every table full of dirty pots floor rotten toilets rotten

Came in for a porridge, skinny latte and tea. Porridge was like it hadn't been cooked properly. Put more milk and water and still disgusting. Latte has to be the worst one I've seen. Staff looked at me as if I was from another planet. No help whatsoever. Girl who made latte looked like she didn't want to be there.

What makes this location so good is the staff. Although it is run by a big corporation, the staff make you feel as though it were an independent cafe with care and love put into every coffee.

Just had a coffee when visited Costa. Quite busy was able to find seat, staff busy and some staff cleaning tables. No problems with service but needs to be a little brighter

Nice coffee shop but find Costa overpriced especially the food.

The most excellent staff, outstanding management and the atmosphere is great. I am very grateful to be able to spend time here. Highly recommended.

Good location, very good service by smiling staff. Always go with latte. Indoor and outdoor seats. Outdoor seating good to enjoy as the weather was good.

Good location, very good service by smiling staff. Always go with latte. Outdoor seating good to enjoy as the weather was good.

Best one in liverpool, the staff are always pleasant and bubbly especially the older guy who I assume is the manager. Thanks for great service 👍

Up,out and about on a beautiful but very cold January morning, my twin brother and I decided to jump the train down from Kirkby to Liverpool City Centre and visit some of the great pubs our city is justifiably famous for, as we were in town very early we had time to kill before starting our pub trail so we dropped into Costa Coffee on Clayton Square, been here before, always had a good time and so it proved on our latest visit. A modern Costa Coffee outlet, interior is light and airy, glass fronted serving counters showcase the goodies on offer, nice decor and furnishings and plenty of seating options spread throughout this Costa Coffee both inside and outside looking out onto the busy and bustling shopping streets around this cafe. We ordered a flat white coffee each, these were served steaming hot, we just kicked back and planned out the day ahead while sipping our coffee's. A big fan of the coffee served in Costa Coffee, its consistant in all their outlets and their flat white coffee is a particular favourite of mine, hardly surprising that this cafe is so popular with coffee of this quality. We really enjoyed our coffee's in here before we moved on and although our visit was only fleeting as on every other visit to here we had a great time. This Costa Coffee is easy to locate on Clayton Square. Opening hours are; Monday to Saturday,6.30am/7.30pm. Sunday, 8am till 6pm. Well worth checking out if you're in the area.

Usually my favourite costa however probably won't return considering for some reason they refuse to serve cold drinks 15 minutes before closing? Just lost a regular customer for the sake of a faster close so well done x

Great way to break up the day and love stopping off here for a quick coffee on my lunch break. Good range of coffees, cakes and sandwiches and more affordable than Starbucks. Always quick, efficient service and they wished me happy bday here when I used my free cake code which was great. Store is a bit cramped for space but always take out anyway. Accessibility isn't great as you would struggle to get through with a pram or wheelchair if there's a queue. Disabled toilet on site also with seating areas outside too. Well located in L'pool city centre 5mins away from Lime St and nearby parking available in St John's.

Always a pleasure going for a coffee n cake at Costa.

The steak sandwich is the best...

I am not happy with the service my item has a leak in the bag am not happy I want a refund

Awfully busy in the mid-afternoon, lots of people taking tables for 4 when there is only 1.

Bien. Solo que los empleados necesitan un descanso. Parecen esclavos. No paran

My order was missing items and I would like to be refunded immediately

Wednesday 4th October 2023 Today, this really good, comfortable coffee house was used It had friendly staff a snug like drinking area inside and at the frint of coffee house was adequate chairs and tables to drink or eat at

If the cakes get any smaller you will need tweezers. Coffee over priced.

I have left a review before regarding this particular Costa. I don't mind leaving another review because the coffee is always on point! Made with love and the staff are a true delight to encounter ❤️ visit them and you'll have a nice experience whether you're staying in or taking away.

No toilet roll - filthy toilet. Tables dirty Friendly staff though Tables outside not cleared or cleaned Such a shame as great location

I HAVE NOT RECEIVED ANYTHING ?

Took too long to deliver very poor quality of service

Absolutely diabolical! I ordered food, the amount of £17.00 and only a coffee and cake arrived!!!! No sandwich or croissant. Ordered again and the same happened again. No lunch or dinner all for 34.00

My food wasn’t even edible the delivery driver spilt it everywhere the lids had not been placed on properly

I don't usually do chain coffee shops but lovely coffee and really lovely staff and I had a really nice hour sitting outside on Clayton square watching the world go by while my partner had an eye test in boots x

Fast friendly and efficient service.

The staff are friendly helpful

Very good hospitality & superb 👌 service as well...

The best Costa in city centre. Staff all lovely and really hard working. Manager very cheerful and welcoming. They do a lovely flat white. It's a pleasure to have my coffee there daily.

Quite busy but service was quick

Easy place to stop for tea coffee and a quick video to eat on the way for shopping or to the office .

Very busy stop few indoor seats, plenty of outdoor seats. Little cramped inside and the staff seem stressed. Love the toasties.

White hot choc was just warm milk!!!

Very busy here in Liverpool,the store is bursting at the seams , but the staff are very helpful and friendly, good job keep it up

usual costa coffee shop excellent coffee pleasant staff

Excellent coffe outstanding customer service shame toilet was broke we will be back one cleaner venues

Our favourite place to go for hot choc and cappuccino very helpful friendly staff 🤩10/10🌹

Called into Costa in Clayton sq while shopping in Liverpool. Not many places to sit inside as tables littered with dirty dishes. After moving some onto a tray found a table. Disabled toilet out of service , not that I needed it but there was a lady in a wheelchair that had to be helped up steps to the other one. Not good! Had my coffee and left as people standing around inside waiting for seats. Not sure I'll be back at this one again, I'll use the next one in future.

Lovely Latte staff very helpful enjoyed my visit

Cannot fault the guys working here this morning, they helped me with a promotional offer and explained in depth (including showing the drinks cups) the sizes and ingredients so I could choose my preferred drink. The drink was perfect temperature, delicious and served super quickly. I ordered a caramel latte and can fully recommend them for a caffeine boost with a hint of sweetness. The foam on top is really luxurious too. :)) The positive attitude of both baristas made me feel as if I was no trouble at all and they had plenty of time to serve me, I felt welcomed and valued this morning and it put me in a great mood for work! Love you, Costa crew ❤️

If you like your coffee it's a good place could do with a revamp.

I mean, it's a Costa. If you've seen one, you've seen them all. The only reason it isn't 5 stars is due to certain staff being fairly snappy and arguably rude to me - but I'd put that down to it being early in the morning. Overall, it's a great place to pop into for a quick coffee - or cold drink, or snack. There's actually a fairly large selection of products!

What's not to love ....brilliant coffee in a really lovely location. I've given this 4 stars as the staff could do with improving customer service by smiling or being more welcoming

Fast service always good for a quick coffee before work.

Love it. The coffee is awesome 👌

Good coffee, good service and plenty of outdoor seating.

Would put me off going to Costa again. The girl that served us had absolutely no idea how to talk to customers. Very rude and surly, so rude. Maybe some customer service training needed here.

Good coffee but seagulls make sitting outside a pain.

Lovely experience visiting the Costa great staff, very polite, wasn't too busy and sat outside in the sunshine 🌞 I've been to Costas before but get the weather and there's a great view of st John's beacon (radio city tower!) I had the vegan BBQ chicken and it was really good actually! Location wise it's right in the heart of Liverpool and literally less then a minutes walk to Liverpool central, about 5 min walk to lime St!

Favourite coffee and the bacon butties hit the spot.

Whenever I'm passing I always call in. Great products, friendly staff

Visited to get hot chocolate but found out in shop that the there hot chocolate is not vegan even with plant milk. I ordered a jasmine tea instead but they had ran out of that so they gave me green tea instead. The staff were helpful and they looked up the dietary requirements for me. Staff weren't wearing masks (properly) and people queued inside.

I was able to treat myself to a luxury drink

The gent in here running this store, should be a manager fantastic service every time he deserves some recognition 10/10 Costa

The new ruby hot chocolate is awesome!

With the 3rd national lockdown eminent my twin brother Stephen and I decided to jump the train down from Kirkby to Liverpool City Centre, the intention was to visit some of the great pubs that our city possesses and what makes Liverpool such an exciting city to visit, we decided to drop into this Costa Coffee as we were heading to Lanigans Irish Pub and what a great time we had.We gave our details of name and phone number to assist with the governments track and trace system on our N.H.S covid app on our phones, we sanitised our hands and ordered a cola for my brother and a flat white coffee for me ,order was processed in no time at all, we were allocated a table were we just kicked back, chilled out and took in the great Costa coffee cafe we were in. My coffee was really good, from the first sip till the last sup you can tell they use quality ingredients in their coffee and take great pride in the coffee they serve, it was just so good being in such a lovely cafe enjoying a quality brew. We both really enjoyed our drinks in here ,had a great time as always before we moved on .This Costa Coffee is easy to locate on Clayton Square. A wonderful Costa Coffee outlet, most definitely well worth checking out if you're in the area.

Staff are so nice and the service was very efficient

Good service and lovely staff and service.

Costa Coffee in Clayton Square is a coffee shop that offer a great range of drinks and light snacks.Costa Coffee was established in Dunstable in 1971 by two brothers and it now has many coffee-shops across the Uk and Europe/Asia and Africa/Middle East.This Costa Coffee is located in a shopping centre in Clayton Square and is a fantastic coffee-shop to visit in the city centre.It has a typical Costa Coffee look and feel with a nice interior with good seating options and excellent outside seating options and very friendly staff. We visited here the day after the lockdown ended and was the second Costa Coffee I visited on this day.After we gave our track and trace details we ordered a few bottles of Coca Cola lights which were well priced and very refreshing.I don't normally visit more than one Costa Coffee in one day but with the restrictions on the pubs and bars it is a nice change to go to different places were you can get an excellent drink or snack and I would highly recommend this Costa Coffee as the staff were superb as was the location.Very easy to find from Central train station you cross the road into Clayton Square and its on the right at the end of the shopping centre.(This is my first review of Costa Coffee in Clayton Square).Opening Hours. Monday-Saturday-06.30-17.00.Sunday-08.00-18.00.Hours May Differ From Above. Nearest Train Station. Central train station.

Nothing much to say really, they are much like your regular coffee shop in that they sell coffee.

We sat inside after a long morning of shopping, the covid rules where completely adhered to.after our coffee & snack, I asked the staff if I could get a piece of carrot 🥕 cake to take away. I was given the cake free courtesy of Costa coffee. What a great gesture thank you

Just after the 1st coronavirus pandemic lockdown and pre tier three coronavirus pandemic restrictions that ultimately led to the 2nd lockdown my twin brother Stephen and I decided to jump the train down to Liverpool city centre and enjoy the great pubs, cafes,bars and restaurants our city has to offer and as we were in town before most pubs opened we dropped into this Costa coffee outlet while we were heading to The Richard John Blackler Pub. I love the look of this Costa Coffee, a cosy interior, a long glass fronted serving bar, great decor and furnishings including lots of coffee posters adorning the walls, theres also plenty of seating options spread throughout this Costa Coffee both inside and outside looking out onto the busy and bustling shopping streets. We were here on a Saturday morning, we gave our details of name and phone number to assist with the governments track and trace system and then sanitised our hands, we ordered a cappuccino coffee each and payed contactless, after a short wait our coffee's arrived steaming hot ,we just kicked back, chilled out and planned out the day ahead while sipping our coffee's. My coffee was really good, from the first sip till the last sup you can tell they use quality ingredients in their coffee and take great pride in the coffee they serve in this Costa Coffee outlet, this was our 2nd Costa coffee outlet we visited having previously enjoyed a flat white coffee in their Costa Coffee outlet in Kirkby Town Centre before catching the train down to Liverpool city centre. We really enjoyed our coffee's in here before we moved on and as on every other visit to here we had a great time .This Costa Coffee is easy to locate on Clayton Square. Well worth checking out if you're in the area.

Staff very helpful and friendly

El lugar era encantador y limpio y el personal era muy acogedor y alegre, excepto por el tipo que hacía el café, parecía tan harto. y con suerte la última vez que esto suceda

Excellent social distancing measures in place here I was found a table to sit at and my order brought over staff we extremely helpful

Thought the chap serving was a little too bossy . Everyone was waiting behind the line but he kept on saying "further back . Get behind the line " till we all ended up more than 2 mtrs and out of the entrance door .

Ubicado junto al centro comercial Clayton Square se encuentra este Costa Coffee, una salida que disfruto particularmente visitar, es uno de los lugares más populares en el corazón de Liverpool, mientras que el cierre estaba en funcionamiento, extrañaba ir a Costa a tomar un café y Estaba totalmente encantado de ver este Costa Coffee abierto y ocupado mientras mi hermano gemelo Stephen y yo nos dirigíamos al pub The Richard John Blackler.Conseguimos un café capuchino cada uno para llevar, el café estaba delicioso como siempre, servido muy caliente, fue tan bueno conseguir un capuchino Costa Coffee, realmente disfruté mi café aquí antes de ir al pub.Este café Costa es fácil de ubicar fuera del centro comercial Clayton Square, definitivamente vale la pena visitarlo si se encuentra en la zona.

Staff are tremendous I am disabled in a wheelchair and they couldn't be more helpful

Always popular so inside seating will be difficult but service is handled with a smile so one star for that.Plenty of space outside for those wanting service in warm weather or prepared to brave a cooler climate.

A lovely young lady served me today, so I would give her 10/10 coffee was lovely, but the toilet was horrible so that's why I gave it 3 stars

Hot chocolate isn't the same anymore

Tried a new americano coffee today, gorgeous, nice n strong

Its what I believe a good coffee shop should be.

Black forest hot choclate is incredible

Good place for coffee lovers, good prices and a nice place.

Chłodne niechlujne miejsce jak na dworcu w ZSRR

The toilets were not very cared for.

A very busy little Costa, probably the longest I've ever waitied but still a good coffee at the end! ;)

This was a particularly clean and tidy costa which served a nice cappuccino which was neither too hot nor too cold. There was enough seating and the staff were nice and efficient . The muffin biscoff version was super fresh and tasty too . Can recommend it

Smaller than most, but service quick and venue very clean.👍🚴‍♂️

Great Coffee, just don't buy hot chocolate, way less chocolate powder and the milk tastes off

Drinks cold not mean but over priced rubbish

Busy coffee shop with friendly hardworking staff.

My fav place ever. Friendly staff

The best chain coffee shop about with decent coffe and snacks I often pop in for breakfast just brown toast and jam, their bread is really nice too. 99% of the staff are great too except one manager in lion retail park Woking who bullies her staff

The staff are very friendly and polite