Subway in Liverpool

Went on 9th April 2024 at 12:00, only one person on which I think is horrible for a lunch time to have him by himself, didn’t catch his name but he did tremendous work and deserves a raise for what they’ve put him through, there was quite a queue and he worked quickly and efficiently, only reason I’ve marked it low is so the higher ups can see that’s it’s probably not a great idea to have only one person on at a lunch hour, especially when they’re expecting a delivery and only have one staff member on (a member of the greggs staff came through demanding that they answer the door to the driver even though he was by himself) food is great and I felt sorry for the staff member who had to put up with lunch rush by himself

the guy serving was lowkey so mean lol...asked for 12 hash browns which I understand is a lot but I was hungry after a seminar and he huffed at me before slamming them onto an oven tray alongside another guy's sandwiches; who he had been chatting animatedly with before I interrupted them apparently. I wanted to pay in cash to get rid of it but ended up paying in card as it probably would've been a huge inconvenience for him. The hash browns did slap though tbh.

Walked in around 30 mins before closing time. Kayleigh was really friendly and smiley, made our subs without fuss and didn't skimp on the fillings! Would happily go back based on this visit.

i orderd and driver ate half of my foot long and i had footage and they wouldnt do anything about it and said they would report me ti the police so now im missing 6 inches

Just walk in and found the worker at the kitchen checking on his phone, so I need to show my face to get his attention. That's nice isn't it? - said the worker as well :)

Really awful experience both times with staff. First time I went in, a staff member lied and said she didn’t have any gluten free bread (despite it being on the menu), and looked at me like I was an idiot. The second time, the entire time both member of staff were laughing at me the entire time, saying a little bit won’t hurt me- my diet is because I have an invisible disability and certain foods trigger my autoimmune disease to flare up and will hospitalise me. If your company provides options for dietary restrictions, expect people to come in with dietary restrictions and grow up have some respect for people- you don’t know what they’re going through. 0/5

My daughter ordered a take away meal to be delivered but 2 of items were missing, food was cold, squashed and horrible so got on phone to Uber eats to complain but they said to contact Subway so she rang them and some gormless young lad on other end told her she'd have to go down and collect it...1 mile away! , no transport and raining heavily!. They only offered her a complimentary cookie! and refused to refund the 2 items missing. They told her the manager would be in at 4 o clock and they would get her to call my daughter which they never did!. So at 5 o clock and still no joy myself and my husband set out to the Subway a mile away getting soaked in rain. Upon arriving there we were met with 2 young lads who looked like they didn't have a clue!. No bosses around!. Explained why I was there and asked to see manager as was told she would be there on phone....lie!. Was just fobbed off on phone. She was never there. So I demanded one of lads got her on phone. She said she would not be offering anything as it was Uber eats fault yet food was still horrible tasting and missing 2 items! and we had been lied to and fobbed off on phone. No apology or anything. Manager was very rude and unhelpful and I cannot understand how Subway who is a big chain can leave 2 young lads on their own to try n run a shop and deal with everything when they havnt got a clue between them!. Shocking and shame on you Subway!. Won't be going anymore. Uber eats were quick to refund their mistake straight away but Subway nothing!. Happy to take your money, hide behind a phone and leave 2 young lads to deal with it all!. Disgusting! 😡

my first experience there was quite atrocious. first of all, the line was huge which is understandable as it is a uni campus and that would indicate a popular spot with good food and good customer service (i assumed). i lined up and waited for 40minutes behind about 6 people. i was getting quite agitated as the staff were really very slow and kept wandering off in the backroom and leaving the sandwiches in the middle of making. i could see the people in front of me were also getting annoyed. i decided to overlook the slow pace of the distracted staff and when it was my turn i decided to order something new for it (the emperor wrap seemed very nice). and then things went downhill. the guy making my wrap (i have seen him there a lot when i go past and he is always somewhat distracted, moving incredibly slowly and looking out the store for some reason) tried to make it 3 TIMES because he kept putting it in the oven on the wrong setting and it kept inflating like a balloon (had me looking very shocked). he was also getting some topics wrong (in addition to his slow pace) but alas, after 10mins of watching him struggle (or more like he couldn't really be bothered) with my wrap, he gave it to me. i thought it would be very nice considering i like all the things in it BUT when i took my bite out of it it was as if i bit in some ancient papyrus found in the Sahara desert. it was BEYOND crunchy and it was disintegrating in my hands. i was astounded and struggled to eat it in embarrassment whilst rushing to the train station (i didn't expect it to take so long despite the size of the queue). still, i decided to give this subway another chance. i went there again and ordered the same thing. good thing the guy who made my wrap wasn't there and this other girl (she seemed nice, however the unbotherness must be shared between all employees of this subway) and she made a quite nice emperor wrap for me. oh i must add, there's often a lack of some ingredients and sauces which could be a bit disappointing sometimes. i decided to take my partner there another time because it was the closest sandwich shop. we regretted the decision 5 minutes into waiting in the queue. said unbothered guy who gave me the papyrus emperor wrap was there ALONE (may i add, there's always no more than 2 people on shift and they often leave sandwiches standing and wander in the backroom ???), slow, distracted and looking out the store, with 5 people waiting in front of us. we decided to give him a chance, but after seeing him stare out the window as if there's no customers to serve and asking a girl what drink she wanted 3 times we couldn't stay any longer. we went to the subway that is right behind the cafe nero 5mins away which was completely empty and the staff was super friendly and welcoming with complete visibility about their products and what they're putting in your sandwich. not to mention how quick the service was and how nice the food was! very very yummy baller, they served me. i will be going ONLY to that subway from now on :) in conclusion, this subway really isn't up to standard for the busy campus it is on. the staff needs to seriously improve their customer service.

The hygiene, quality off the food served and the service was not at all acceptable.

This was the first time I went to Subway and they did not provide a good service. I ordered what I wanted and one of the girls cooking the sandwiches stopped making my order (I did not realise). Later, another girl (the youngest one) asked me roughly what I wanted, and thinking of my order being already done, I told her that I was already attended by them. Apparently not. My friend told the boy in charge of the payment that my order was not done. The young girl cooking the sandwiches replied rudely that she asked us for that. They gave me an incorrect order but I did not want to cause any more problems so I said nothing else. I understand that dealing with costumers face-to-face might be difficult but it is not easy being a costumer and having to face this disrespectful lady either. I don't think I will come back here.

The food and staff at this Subway is always amazing, Julia I believe her name was is amazing and helped me with my allergies

Had really good experience in that store. The girl I think she is the manager was very nice and polite and offered options when I asked for something that wasn’t there. Highly recommend it.

Had a great experience at this store, I was served by a brunette girl named Julia. The food was so fresh, and the service was friendly and quick. Will definitely return to this store in future.

I had the worst customer experience. The scanner didn’t work, some of the sauces were unavailable, not to mention the staff behaviour.

The strawberry blond girl who I think is called Brooke is always kind and considerate. She puts just the right amount of sweetcorn on my orders and toasts the cheese to just the right temperature. Delectable Five Starts!! ⭐️

Visted subway for lunch this afternoon. Brooke handcrafted a sandwich exactly to my requirements. Presentation was fantastic. Will definitely visit again

I rarely eat here, but every time I've visited, the service has been slow to say the least. This is despite the fact that there are usually two members of staff behind the counter and an average sized queue. I remember once it was quite busy and I spent longer in the queue than devouring my sandwich! On the plus side, the cleanliness seems OK (not typical of all Subway stores). Some of staff, in all fairness, are quite friendly, however a few more smiles from the crew would not go amiss. If I were you, I would walk 30 seconds down Brownlow Hill to Greggs instead for a better experience.

Staff are very friendly especially the tiny blonde girl and Abi or amy ( hard to work out the name badge) Definitely will return. Thank you guys.

Thank you May and Sam ! Delicious 😋 sandwiches. Great staff , friendly and very welcoming! Definitely coming back soon.

It is my first meal here in Liverpool, at about 3:30 p.m. on 18th Sept.During the past summer, I had a couple of wraps at XJTLU, which really help me to lose weight and stay healthy. However, I have never actually seen how a wrap was made during that time. This time, in a new country, at a new Subway, I ordered a T.L.C wrap of £3.69 and viewed how it was prepared.The wrap is healthy because it actually contains no meal and is therefore Low-calorie. It is also delicious with the toppings Tasted Like Chicken.We had a look at the layout of the store; it is cosy at allows a group of people to enjoy the food simultaneously. Anyway, we decided to take the order back to Crown Place because of the Covid status in UK.

The small store next to Greggs Bakery,excellent service plenty of salad on my foot long,all staff happy, great atmosphere will visit again,delicious cookies!!!!

Bread was stale and a half of the menu was missing

Great place, charged me twice though

Took ages and got my order wrong as well at breakfast

During one of my well earned weekends away from the joyful Slupsky research Laboratory, I felt I needed to return to campus and relive some of that joy with a subbyB. Entering through the automatic glass doors like a Jedi knight I felt similar to a "celebrity" love island contestant, I was immediately enveloped by a warm womb-like cloud of yeasty vapours. The gaumless expression and the Subway catchphrase "who's next" greeted me like an old friend. The sandwich artist had evidently been on some sort of extreme customer service course where he could now take your order without looking you in the face. As our sandwhiches were stewing in the oven there was an influx of what can only be described as customers. This was most unexpected as it was 12:33 and no-one orders at this time. Evidently it was a surprise to the staff as well, a build up subs resulted from sub-optimal teamwork, in future either try or don't bother at all. The rastapeppers however, are a welcome addition to an otherwise homogenous texture. I am delighted that subway have developed a new genetic construct other than green and hope they keep up the good work. Ultimately, I look forward to experiencing hte sister branch virtually next door. 12.5 Stars covfefe

Visited this store yesterday member of staff on counter which i presume was member of management was very rude , I asked for a simple request for my child he refused and when I explained other stores did it he did it reluctantly with a comment that didn't need to be said , to then get to the till be charged for something as a meal but wasn't told I was ok to collect the relevant items to go with it . Then not to be given a receipt for obvious reasons it seems . I will not be using this store again .

Just another subway, but that means cheap good sandwiches, nice staff at this one tho

Same as all subways nice and fresh rolls and salad.

The ginger girl has ridiculously poor customer service, I don’t ever do these things but I’m legitimately vexed, like she’s not polite at all, she doesn’t even make the sandwich very well, I ordered the nacho taco beef and she didn’t put any nachos in there, so I asked “ are there no nachos ?” She goes “ we’ve got none left and we’re closing “ She didn’t think to tell me before when I ordered, or assuming she didn’t know, check and then let me know and I was not happy at all with the way she handled my sandwich, no discount was applied for the lack of completion of my order or simple apology for that minor inconvenience. This is not the first time I’ve had bad service from her, so I will be formally complaining now.

Been here several times with my friends for a quick lunch, my favorite menu is definitely their Chicken Tikka, tasty without adding condiments :)) But! The best one is their Double Chocolate Cookies!:)) I’ve tried the chocochip cookie, raspberry white chocolate cookie, and double chocolate cookie. Double chocolate cookie is definitely the winner!

It's subway. Take it or leave it.

Very clean and the staff are friendly .. food is as expected from a subway

While I used to really like subway, I would recommend avoiding this one at all costs. On one occasion, the staff member openly sneezed on my sandwich when it was being made. This made me stop going there for a long time. I decided to give it another try more recently but on this occasion the staff member was cleaning up when I arrived. Most rightly put on gloves before starting to make my sandwich, but then returned to cleaning, while the sandwich was being toasted, with said gloves still on which were used to pick up a mop by its grimy handle and clean the floor, pick scraps up off the floor and move two bins by their grimy rims, before then returning to put salad on the sandwich and squash down the contents. This actually made me feel sick and I had to throw the sandwich away. The only reason I didn't refuse to accept it was because there was other people in the queue and I didn't want to embarrass the employee. There used to be what looked like managers running the place but they don't seem to be visible anymore. I walk past this place daily and staff are often out the back (but in plain sight) sitting on prep counters showing each other videos on their phones. Perhaps the newer one ~100 meters up the road is better. Who knows? This place has actually put me off subway for good.

usually not that long of a wait, staff is great tho x

Everything here is grimy. No clean tables and staff don't seam bothered. I had the new "deluxe festive feast" nothing deluxe about it. The only thing I could taste was the red onion I added. Turkey tasted like rubber.

This is just a few mons walk from Liverpool Metropolitan Cathedral. It's only small for seating and can get busy with uni students but still offers good service

The best subway I've had considering the large amount in a small radius however this shop is always busy

As far as subways can go, this is not a bad one

Don't go at peak times you'll spend about an hour waiting

freaking loved the damn good sub I got from this place

I had my usual a tuna mayo 12inch sub, I never have the cheese on it or anything spicy. It was delicious, helped by the fact that I was very hungry. I will definitely try something else one day because the other options look tasty.

Es unatradicional su way con sus sandwich tradicionales pero uno lo elige porque es rapidofacil y barato y como aca en uk soy estudiante tuve 10 %deacuento

Rien de bien génial ni de surprenant mais comme la gastronomie n'est pas le point fort de nos amis anglais avec leur fish and chips vous ne serez pas déçu avec des produits connus mais là aussi aucun effort pour assister les pauvres touristes français qui ne parlent pas bien anglais !

Subways are subways, no matter where you go, but you get a decent eat, whatever you buy. Prices are ok, ideal snacks more than a meal. We were in our 70's before we ever tried Subway, and the staff have always treated us well, Liverpool being no different, actually, lets face it, two old godgers going into Subway always makes staff feel sorry for us, so we get good service and a laugh when we don't know what to, what bread to have, what size do we want, do we want this on it, would you like it hot, poor old godgers, I'm full up before I've even bought the item.