Royal Pizza Chicken & Peri Peri in Tandridge

Food didn’t even turn up at all. Tried calling the restaurant numerous times but no answer.

Says its open when it's clearly not sort cheif

I waited a long time for a pizza unfortunately I did not enjoy.. sorry but I will not be coming back. thx

never received my food, even though it said delivered. awful service

Delivery not delivered ordered 2.5 hours ago, not answer from restaurant. Awful customer service Never using again

food ordered and shaud 830pm..now 2120.... aweful delivery service.. full refund requested ... last time I use Royal pizza

awful service. food didn't arrive. didn't answer the phone after at least 12 attempts. never order from here again.

Have used this takeaway for many years last two orders were really bad, first was 1.5 hours to deliver (est 45min) and last night they accepted order and then never delivered at all… I waited 1.5 hours and then no answer to calls to see what happened to food. Very hungry and disappointed child - won’t be ordering delivery from here again. A real shame as their food is good.

never actually turned up. £80 down but no food.

Ordered food that never arrived , been waiting over 2 hours , tried to contact the restaurant but they never answer the phone , so I have no idea how I’m supposed to get my money back

Order never arrived, no answer on the phone, went up to the restaurant to see what's going on to find the place was closed.

Good never arrived and they never answered the phones. Rip-off

I didint get the food again driver never come

Restaurant is not even open WANT A FULL REFUND

Order never arrived. No answer when I called the restaurant multiple times. Disappointed as have ordered from here many times, with only the odd problem with lateness… but after tonight won’t be placing an order from here again.

ordered food at 8.00pm and never arrived after saying it was out for delivery restaurant won't answer phone when calling

I’m fuming going to collect my food and the shop is closed

2 hours later food hasn't arrived and royals not answering there phone shocking service. won't be using again! want a refund.

Not open during business hours.

Great food, its just always difficult unless you go into the shop and order. Online or phone, always a problem.

Nice food, quick delivery. Thank you

2.5 hours and several phone calls later. I am still waiting for a delivery. It will now be refused (if it arrives) as I have eaten from the freezer. Also the woman who answers their phone was just rude.

20 minutes late, tuna on pizza was dry!! But otherwise food was good

another bad experience after being asked to try them again after the same issue. very very late and 2 items cold.

Ordered my partners food at 4.55pm and said delivery would be at … 6.20pm - we are a mile away?!?? it don’t arrive till 6.45pm after calling the restaurant and being told “we don’t have any delivery drivers”?? Food was rubbish when eventually delivered - would never order from here again.

When I ordered the time given was 7.00, but later this changed to 7.30. When I collected instead, no apology or refund for delivery. The place made me concerned for hygiene- might be ok but it didn’t look good.

we ordered it at 5.35 and was told delivery between 6.40 and 7pm it finally arrived at 7.40 !!!!!

absolutely brilliant an delicious food, an best value for money. would definitely order again.

Lovely piping hot food and delivery was earlier than expected. Can’t wait to order again

food taken over 2 hours for delivery was given 2 cans instead of a bottle of drink the coleslaw was missing and food was cold. won't be returning

I had to go and pick the order up as it wasn’t delivered

Guys! Normally amazing food but today hour late and freezing cold chips and pizza and garlic bread!

Only went here cos said 35 mins on quiet thursday night but took over an hour and pizza was cold and chilli sauce which was inside the pizza not a dip which they didnt make clear at all was the hottest ive ever had... inedible... and i can eat madras from curryhouse ... simple mozzarella stick and pizza was the worst ive ever had.

Fantastic again, great quality and delicious! They forgot an item, delivered it within 10 minutes with extra items as an apology... I order from here all the time, its my go to chicken and pizza place

Lovely food,Lovely flavours definitely order again

Love them! Great! With all takeaways you're limited on what the delivery is like. I collect here now to get the deal and its always spot on!

Great service, prompt delivery and great pizzas.

Food was good except the garlic bread which was dry, hard and inedible

Not sure why this place has low reviews twice no complaints, food was great value great amount and size. 9/10

my food was freezing when it arrived, the garlic bread was stale, the chips were hard and the pizza was cold. it took an hour and 40 minutes to arrive which is a joke.

Order was 30 minutes late, I called to be told that would call back in 5 mins as they couldn’t get through to the driver. I had no call back, I placed order just after 5.30pm and did not receive my order until 7.25pm although delivery was expected between 6.30-6.50 I live 5 mins down the road this is completely unacceptable

Pizza was nice, not that hot though

Delicious food, good value for money and friendly staff.I 100% recommend ordering this place

Nothing super special but it was nice for the price. Pizza had an odd option that was the sauce as a required option instead of allowing a standard Margherita pizza... Chicken burger was... Strange. Big bottles of diet coke, which was nice. No ice cream which was a disappointment. No fudge cake either. I give this place: 3/5 and that's being generous.

Royal pizza best chicken and pizza in Caterham by far! Very quick service, polite staff. I also ordered ribs which were perfect and tender. I recommend this place! Their buy 1 get 1 free is best deal you can get 😍

Food was beat up!!,honestly losing hope with just eat!!

Staff in here don’t know what they’re doing. The pizza is fine on the off chance they get it right (about 7% of the time). No sense of hygiene at all and never get the pizzas right.

I want to say a really big thank you to Mr Samuel and his team, ordered in advance for our party, so it was a big order, had loads of compliments on how good the food was and how they enjoyed it. I highly recommend this eatery, so again Thank you.

Very disgusted as just ordered six spares ribs for £5.99 dishing it up the person dropped it in the blue bin picked it out of the bin the other guy laughed try putting it in a different package and so serving it to us with outside anything luckily I saw it I questioned it he said oh sorry give me five minutes I'll cook some more the older guy with glasses came up question us and said what's wrong would you like new food or credit I then turn around and said you just put the food in the bin pulled it out and did not say anything he say yes it happens 😭😭😤😤😤😤😤 I hope people report this and get environmental health in it used to be a great place to eat

This place is nowhere near as good as it once was, ordered a small deep pan margarita and a medium deep pan, instead I got a thin crust that had a completely gross, overpowering after taste. With 3 large chips that were barley half a bag. Absolute waste of money now.

My favourite chicken takeaway in the area. The chicken is always nicely cooked and seasoned, plus their chicken wings are amazing. Great value as well and always happy for my custom.

The owner is aggressive and came to my family home after I complained that the food was cold from a previous order. He did not accept that cold food is not acceptable and continued to argue the point and tried to drag self employed drivers into it. My issue was how can they justify delivering food on a 45 minute wait that was cold?? All he said was it is not his fault that he was busy!!??? Sorry pal, not the consumers problem. Never had an issue after 10 years of orders from Royal pizza but never had an owner come to my home and argue like you did and have also not had a business come to my home and make us feel so under valued and threatened as a customer. Until now we have never had a problem here. A threatening and nasty owner running this establishment. The drivers are quality and respectful!

Food was delicious, better than KFC

1 star at best 3rd time I've ordered and 3rd time it's taken nearly 2 hours to get here. Don't get me wrong the pizzas are nice once they get here but are always just about warm. This time was the worst yet they turned up all folded up and good luck ringing up and asking for anything to be done about it as they don't answer

Very unsatisfied ordered food at 6.15. -7.15 wrong order turned up. 7.30 came took wrong order back.and was told my order would be another 20 minutes. Finally got food at 8.40. Totally unacceptable service.

Best pizza in Caterham. Much better than the "big" brands who are twice the price!

Food was cold for the second time

Waited two hours for look warm food. Had bad experience before but gave another chance. Awful. Never again

Scam Resturant, took my order through Just Eat, never arrived, yet they claim to have arrived it

Placed my order at 18:23, and estimated local delivery at 19:20...when the estimated delivery time elapsed called the restaurant and they said that my order has left, call them back numerous times to enquire about my order no only were rude talking in their language but got me waiting on the line with no explanation to come back and say that they will call the delivery guy and call me back, they call me back to say that my order is en route...waited further 35minutes tried to call back but no answer..my order arrived at 20:35 stone cold and items where missing, tried to call the restaurant but no answer!! Refrain from ordering...what a bad experience, lesson learned.

2 hours late. Food cold. contact got me "its on its way" before waiting another 30 minutes. No apology

Food always decent but live less than a mile away and takes an hour and 40 mind for delivery on my last 3 occasions not good enough

Told delivery would be 45 min. They called after an hour and said it will be another 45 mins. Had hungry kids waiting!! This has happened the last 3 times. Will be the last time we use this place.

Very average and tastes very much the same as most of the other mediocre pizza places around. Really nothing special to me and overpriced for what it is. It's not horrible but just not great.

Good stone cold!!!! Just eat no help nor was royal Literally £30 out to the foxes thanks a lot disgraceful

Food was cold and order incorrect

Pizza is good. Service is A+. Great staff, extremely friendly. Highly recommend. We walked in and ordered take out, zero complaints!

Avoid. Ordered at 7 pm and delivery expected 8 but arrived at 9 38. It is also very hard to reach them on the phone. I have been to the take away at well and it is an absolute mess. They just take all orders but unable to fulfill.

Doesnt even deserve 1 star. Was told 45 mins to an hour. Called after an hour, was told driver on their way. I then called 25 mins later, multiple times and they said driver had just left. I then Waited 20 minutes.. again.... after calling multiple times. By now its been an hour and 40 minutes since we called. Dont bother

Greta food! We order a lot from this place and yet it has never been on time! Still currently waiting! 40 minutes late so far…. Latest they’ve been is 2 hours, even then we’ve had to go an collect it ourselves!! Constantly trying to call but can’t get through. It cuts off, showing a ‘busy’ like the phone is off the hook!!!!

Ordered £50 worth of food at 1.30 and almost 2 hours later nothing, I rang them about 30 times and no answer, eventually they answered and said it would be 15 minutes maximum, in the end we drove round there and it hadn't even left the shop! Ridiculous. Don't bother.

Never turned up and restaurant not answering calls

Not bad. Tasty food and decent prices, don't believe the reviews. I live near this takeaway and they do okay.

Chips were soggy and food was cold

Order took 2hrs 10m from order to arrive and was wrong and Luke warm when it got here. 2nd time having a 2h wait

Very late although ordered over an hour before required delivery time!

Feel bad but everything tasted like curry!!!,not usual pub grub

Worst delivery ever. It took 2 hours 20 mins to bring my food cold

So how can an order of 1 pizza , 6chicken pieces and 1 portion of fries take almost 2 hours to be delivered? We ordered online to a 45 delivery which was fine, then got an email to say there was a delay to the order, of course, after it was submitted. Then when I called after 60 mins, they had no delivery driver. Was promised 5 mins then had to wait another 30!! Not good!! When food arrived can only say luke warm and not hot! It’s the first time we’ve ordered from this place for a very long time and unfortunately it may be our last!

If I could leave negative stars I would. The food was cold and nearly 2 hours late and the chicken wings still had black feathers stuck in the skin under the batter. All of the chicken fillets weee grey and looked like they were about a week old. Absolutely disgusting

Great food and great price, thank you we only ate half tho 😂😂😂

God awful service, 2 hour wait for food and when it finally shows up its freezing cold and inedible 2 calls to the restaurant querieing where our food was we got fobbed off with waiting on delivery driver. this is the third time this has happened and will be the last!!

Very nice food at a very good price.

It was meant to arrive between 19.25 and 19.45 but arrived around 20.10,but the pizza was the best i have had for a very long time so Royal Pizza please keep the good work up, had to give you 10/10 for a lovely pizza

Worst stuff ever.The food wasn’t delivered and showed on the app that it has been delivered.They delivered 1 hour late.The restaurant didn’t answer the calls

Its nice food but always takes over an hour for delivery hour and half last time getting worse

took 1 he 45 mins and was the wrong order

Food wasn’t delivered and we had to go to the shop as they weren’t answering phone. Had to wait another 15 minutes in shop until food was ready. Vegetarian burger wasn’t hot and in pieces in bun. Pizza was over cooked and too much sauce on it. Children meal was also almost cold. Won’t order from there again!

Food is mouth watering , always my first option, convenient delivery time, staff are very polite and approachable

Food was soggy because it had been left in the box for way too long

Food was 1 hour late and they missed 1 ingredient off a pizza

Ordered but they got order wrong so I rung them up and they put the phone down on me

Waited over an hour and a half for food. Food has just come and the food is cold. Not happy and won’t be ordering again

Absolutely shocking place. BEWARE BEWARE BEWARE ⚠️ WARNING WARNING ⚠️ Don't waste your time or money. They take your order, take your money. Quoted 45mins to an hour for delivery. After 1hr 10mins we called, told just waiting on a driver. After 2hrs they didn't answer the phone so my partner had to drive there. To be told it was on its way. As the food was at least an hour old he told them not to bother and he wanted a refund. The rude little man put the money in his hand and walked off. He even called to make sure the driver didn't deliver the over an hour old food before he would refund. No apology, no food, not a care. We are now out of pocket, its 9pm and now got to find dinner! They couldn't care less about customers.

Hotwings are actually spicy and always tender, tears away from the bone perfectly. Their chicken is crispy and the ribs are sweet but smokey, almost every meal they give you either extra or a lot. Also gives free samples when you are unsure of something new you want to try. Good food for a good price.

Great food, friendly delivery driver.

We got deep pan after ordering thin crust, but food arrived hot and tasted good. It was late but that was communicated to us. Our first time using them and not the best start but not completely put off.

Friendly takeaway offering Good pizza and chicken. Value pricing and offers.

The pop chicken was good, the burger was good, but the chicken was not cooked all the way through. When I got one big piece; it had blood/pink on the inside. I'm not having a go, I'm just saying. Perhaps check the food with a temperature probe next time? Or, maybe, look inside the chicken before you send it out? Overall, the experience was okay.

The yellow rice served in the Peri Peri chicken meal is delicious