Rowe's Cornish Bakers Penryn Shop in Cornwall, Isles of Scilly

Over the past month the restaurant has gone downhill massively. October we ordered food via the mymcdonalds app. The order took 70 minutes to be delivered and when the food was delivered the labels on the food stated that the whole order had been cooked the minute we made the order- so had been sat on the side in the restaurant for over an hour. Someone in there made the poor decision to hand the bags of cold stale food to the uber eats driver and thought that was acceptable. The food was inedible on arrival so naturally I rang the restaurant who insisted it was Uber eats to blame as there was no drivers for an hour. Whilst I agree the wait was down to uber eats the standard of the food we received was wholly down to the staff in McDonald’s long rock. Anyone with half a brain and a basic knowledge of customer service would know to recook that food, I’m sure food hygiene wouldn’t be impressed that this behaviour is going on. This ruined a family party and both uber eats and McDonald’s refused to refund me for over £30 worth of food, not to mention melted mcflurries all over the drinks! Despicable. Fast forward to today, we said we’d keep buying McDonald’s so long as we collected it ourselves so we know it’s cooked to order and it’s not cold. It’s cheap and our children all eat it being the reasoning. We order on the mcdonalds app as my husband is the driver and is disabled, struggles to read the list out over the intercom so by reading out a 4 digit number this keeps it accessible for him. We turn up to the intercom at the drive thru and are sat there for ages waiting to be served, whilst the cars on the second intercom are flowing through one after the other, so they are literally only serving one side which kept us waiting way longer than necessary. When we finally got to read out the 4 digit code and proceeded to collect the food we were then told the online ordering system wasn’t working and we would have to go around again. I explained that we’d already had to wait nearly 10 minutes to be served at the intercom whilst others were put before us and this is completely unacceptable to be told this now, but we went back around as we didn’t know what else to do. Kids are seriously hungry now and the baby is screaming. Back to the intercom where we’re told the code still doesn’t work and to order manually and request a refund on the app. My husband isn’t able to do this and the order has disappeared off my app so god knows what to do now. We then have to wait, stuck in the drive thru for another 10 minutes behind all the people actually getting their food because we can’t leave. Our family and many others have had bad experiences here recently and will no longer pay our custom here until something is sorted out and some competent staff are hired. Customer service is utterly shambolic.

best sandwich in town! staff was friendly, food amazing and music good. Near to train station and in one of the main shopping street

My wife just bought home 3 chicken donor meat and chips. Absolutely disgusting, the chicken was undercooked and pink. £9 per serving and it all went in the bin!! Will not be buying anything from here again!!

Slowest service ever! Every time I go there I wait 15 mins for my walk in order. Terrible! Will go somewhere else from now on.

I fancied a subway the other day and passed a number of establishments prior to getting here with a view to tucking into a hot BMT, but when I arrived, despite the ‘open’ sign, the place looked deserted. That feeling was solidified by the fact that even though I shouted “Hello???” A staff member didn’t appear for a good 3 minutes, only to be told the oven doesn’t work… who buys a cold subway??