Rotana cafe Cambridge in Cambridge

The food was so bad. Cold, super spicy, kebab was even hard to cut. Chicken wasn’t fresh. Wings were raw.

Order still not arrived 2 hours after ordering. Nobody answering phone. Bitterly disappointed and ragingly hungry

Don't order food from here trust me I waited more then 1 hour for it to come and after i eat the food I was sick all night I nearly died its was disgusting

the food was burnt was very bad literally threw everything away was very very bad... not recommended to any of the people who's trying to try out new spots

Food is really tasty. It would be worth considering doing better on your delivery times. Otherwise the meal was excellent

the burger was poor it came wrapped in tin foil and then in cling film which made the burger bun wet and the chips were in polystyrene box wrapped in cling film,these polystyrene boxes, cling film make the food wet and soggy,you need to up your game use cardboard boxes and give better service , we didn't eat it put it straight in the bin, we will not be using you again

Great food great service strongly recommend

I waited 2 hours for my food and when it arrived it was cold and dry :(

Fair Price, very good food. Highly recommended

Delicious food and generous amount. Highly recommended. Thank you

Even though there was a mishap with the delivery, the man I spoke to on the phone, dealt with the situation promptly and was apologetic. The food was plenty full and delicious and the service is second to none.

The quality of food was really bad , the rice was over cooked and had a fowl smell .

Stumbled in here on a lazy Sunday Afternoon. Not my usual spot, but it will be now. Absolutely delicious.

A platter most delicious in a very nice little haunt with a beautiful rosy wall. 5 stars

Delicious as usual😋and got3 cheese rolls for free💃🏻

Superb as always! 👏🤩 Keep up the great work lads! 👌🥳

Great food great service strongly recommend the Royal mix grill amazing

I enjoyed the meal it was enough for the family and the food was cooked to perfection, delicious added flavours, they have discounts, cleanly packaged and the food was well organized. It arrived ahead of time fresh and hot. I highly recommend the experience. Thank you Rotana

Fantastic place to eat, got take away but the owner was so lovely and welcoming. Would definitely go again

The worst grill I've ever tried, no love or care put into the dish and to think I paid £12 for a main course x2 for me and my partner for 2 kofta, rice which had a slight going off smell when opened (egg smell) salad was cut up so small it was just mush! The dips/sauces that came with this meal came in plastic food bags which is so weird and careless packing when it could have been put in a plastic pot which the salad was in.. very rushed, food definitely wasn't fresh so a big let down for £25!

I enjoyed the meal it was enough for the family and the food was cooked to perfection, delicious added flavours, they have discounts, cleanly packaged and the food was well organized. It arrived ahead of time fresh and hot. I highly recommend the experience. Thank you Rotana

Top drawer mixed grills (King Royal) 👏🤩

When this restaurant gets it right it is top notch! 🔥👏🤩 My order tonight was fantastic and I would highly recommend trying the mix grill (King Royal) 👌😋 Trust me you won't be disappointed! 😉

Amazing food.Baklava is super tasty and full of flavour. Best restaurant in Cambridge 👌

Food quality was terrible, the meat was boiled and mushy, and then put on a flame to give the illusion it was BBQ'd. Completely flavourless. Wings were also boiled, then grilled with a peri-peri sauce and were possibly acceptable if you like gummy chicken skin on a wing. Salad was wilted and sour (it is a hot day so I assume from the travel here) and vine leaves are out of a tin. Chips were clearly old. A lot of food was sent that ended up in the bin. Really disappointing experience.

Order never arrived. Tried to phone over 27 times but phone line straight to busy. Order was marked as delivered. They never attempted to even phone me. AVOID AT ALL COSTS!!!

The juiciest, most flavourful mixed grill and Turkish rice I’ve ever had. The salad is Taboleh instead of the usual lettuce and cabbage. Freshly homemade and absolutely delicious. The kibbeh is the best I’ve had European wide, absolutely stunning. Will be ordering again as soon as possible!

Excellent customer service and delicious food highly recommend 👍

Very tasty food! Quality, portion size and flavor have been consistently amazing. Good value for money. Highly recommended

Wow!!! The mixed grill was amazing, huge and full of flavour. Stunning presentation and awesome meat quality. We absolutely loved it. Thanks. 😊

food was excellent and good value.

The quality of the mix grill is superb. You shoud give it a try.

Amazing food and fast delivery! Thank you for your attention to my note :)

Everything we ordered was super delicious!! Would definitely recommend the lentil soup, shawarma, wings, lamb shish and kofte. Service was 10/10. Definitely coming back here next time we visit Cambridge

The perfect place for food and shisha with friends and family. Amazing food, friendly staff and an amazing atmosphere.

I have been a regular patron of Rotana Cafe for some time, but my recent visits have left me extremely disappointed. It is clear that the service level has significantly deteriorated. One of the primary issues is the new staff, including some of the female staff members, who are causing disruptions. Their lack of experience is glaringly evident, and their disrespectful behavior towards customers is unacceptable. Communication with the staff is poor, making it frustrating and time-consuming to even get a simple drink. What used to be a pleasant experience has now become a chore. Customer service is virtually non-existent. The staff appear disinterested and inattentive, often ignoring requests or responding rudely. It seems like they have not been properly trained and have no understanding of how to provide a quality service. This is not what I expect from Rotana Cafe, which used to be a welcoming and enjoyable place to visit. Customers have the right to speak up about the quality of service, and it is essential for the management to address these issues promptly. Certain staff members clearly lack the respect and experience needed to maintain the cafe's reputation. Until these problems are resolved, I cannot recommend Rotana Cafe to others.

Food is impressive especially the kuba, grilled chicken.

Top notch food! 😋 The mixed grill is fantastic! 👏🔥🤩 I will be a regular customer from now on! 🥳 Try for yourself you won't be disappointed! 😉

Wow! First time I have ordered from here and the mixed grills we ordered were fabulous! 😋 Beautifully presented and cooked to perfection, The salad was fresh and delicious, Rice was fluffy and they both complimented the whole meal, Complimentary Baklava thrown in as well 🙂 I highly recommend and we will be regulars if this standard is maintained! 🔥😉 Keep up the good work! 👏🥳

The estimated time was already a broad range but driver was late anyway (almost 2 h from the order). Food was almost completely cold despite being well packaged.

Bit of a let down. The portion sizes are decent but the quality / taste of the food was poor. The rice in particular was very mushy / wet and unappetising. The "homemade" chilli sauce tasted like bottled buffalo sauce. Unlikely to order again.

Food was excellent, presented really well. Will definitely be ordering from here again

Great food great service, strongly recommended very nice shisha

Highly recommended! Lovely Grilled Salmon and Lamb Kofta. Salad fresh & very tasty. We will be ordering again x

Nice food and good service, food arrived quicker than predicted time and in good condition

Good was great well made, arrived on time. Would recommend!

This was the best shawarma ever and the baklava is soooo delicious. Definitely highly recommend

Oh my days. The best takeaway food I’ve had in Cambridge and I’ve been living here for 2 years.

I ordered on just eat yesterday night. I never received my order, I tried to call several times but no answer and at the end I didn’t receive any refund either.

Absolutely amazing, couldn't of been a better experience, the food was ;delicious, traditional and extremely affordable. Hats off to the staff ,very well mannered,definitely going back there again

I was really very impressed by their food, they delivered to me at a hotel I was staying at last night. I don’t really leave reviews very often but they deserve it. Everything was very fresh and the flavours very profound. Their homemade sauces were spot on and tasted great and they really managed to get the Smokey charcoal flavour into their food which usually not many places manage to get that right due to trying to produce food at speed etc. I’d definitley eat their food again and highly recommend trying it to anyone if you enjoy fresh, BBQ/smokey flavours.

Excellent customer service, tasty food and quick. Really recommend this place, it is one of my favourite places to eat now in Cambridge. So glad I tried it. Very kind staff and they take extra effort to wrap up the food so it stays hot when it arrives. Thank you Big Grill. You have got a new regular customer :)

Really good! Thank you for the delicious food and for your kindness (the soup was lovely).

The place and staff are very welcoming, the new menu is very nice especially the grill and reasonably priced so great for students, very happy with my experience here. Shisha in the back garden was very nice as well. Would recommend to come and try.

Very good service, excellent food, shisha was amazing,highly recommended.

Amazing food and friendly welcoming environment. Highly recommend it.

Great shisha great service great food 5 stars

I had the mix grill for the second time, and the meat was excellent. The rice was well cooked. Without a doubt, I will order again.

Great good , great shisha and great service very nice shisha flavours good selection strongly recommended.

Great shisha flavor, Great food, very good service.

Today I had the lamb chops from this place once again. Beautifully cooked and well seasoned. Absolutely brilliant 5*. Highly Recommended!

Amazing food! The meat is freshly grilled and really tasty

I tried this again even if my last order with them was not great. The amount of fries with the mix grill is just ridiculously small!!! I am honestly disappointed as out of three time I ordered food with that restaurant , 2 times were not a good experience. I think I will avoid it from now.

Food was delivered super late (nearly 50 min late) and it was absolutely cold! I didn't enjoy it at all.

I am a repeat customer of this restaurant. I ordered the mix grill and the amount of food was amazing. I saw one review that the fries was not enough however I found it to be a perfect amount. Delicious food and great service. Thank you

The food was absolutely delicious! Perfectly cooked and even though it looked like they were ultra busy, the food was ready on time as promised. Beautiful service! Thank you

Terrible shisha , didn’t last for more than 10 mins , was given probably a used one, I asked him to fix it and it was still was terrible , I smoke shisha regularly so I know when it’s bad quality bc they are trying to save money , also I ordered only mint tea and explained to the waiter I don’t want a green tea bag but he still gave me a cup with green tea bag despite me explicitly telling him I want mint leaves only ! Don’t recommend shisha for foreigners here , they treat the Arabic speaking customers better and disrespect others customers and then pretend that they don’t speak English , you live Cambridge and you don’t speak English??? Save your money and smoke shisha elsewhere ! Typical Arab mentality ! Avoid at all costs !

Our salad was fresh and vibrant, meat dishes were flavourful and tasty and cooked well. I would particularly recommend the Grilled chicken strip. Good communication from a nice man regarding my order which was satisfactorily rectified. We weren't disappointed at all and thought we had good value for money. I will be ordering again in the future. Thank you.

Chicken shish with rice salad and sauces..the chicken was absolutely amazing the rice was tasty with fresh salad and mayonnaise…highly recommended and the price was good aswell…

Excellent quality food, very authentic and huge portions.

The Foo d was bad IAM waiting for one hours I have to call the restaurants

Missing 3 milkshakes, food could have been warmer, but was tasty.

tasty lamb, good fries, nice sauces.

The mix grill that I ordered was fantastic. Very nicely presented. 5 star all the way…

Generous portions, a really good char on the grilled chicken (which I like), lovely fresh houmous. Will order again!

perfect service before time and lovely food

Often get mixed grills, this was so well cooked with a lovely chargrilled taste. Portion & mixture of meats, salad & rice above average from other restaurantswe have used in the area. My partner had the chicken shish meal again cooked perfect & the salad / rice so nice.

Lovely place to eat and get shisha (hookah) in Cambridge.

Very nice and polite and the food was delicious

I ordered the mix grill, the meat was perfectly cooked and very tasty. The food was ready on time. I will definitely order again

Great Food, Great Service, and very High quality surely I will order Again.

on time, good pricing and good food. what more can you ask for? even gave me spring rolls for free! don't usually write reviews but i had too for this one. defo worth a try.

I travelled 200 miles to Cambridge for a work trip and looked on Deliveroo for something local to eat once arrived at my AirBnB, they kindly travelled out to the suburbs to deliver in person. I was incredibly surprised, I ordered a mixed kebab dish with rice which was nothing other than stunning, very skillfully cooked, melt in the mouth flavours, like tasting every note in a fine wine but with spices, clearly carefully crafted cooking and attention to detail in the taste and presentation. Best kebab dish I have had in my life and I say this as someone who has travelled abroad to countries where kebab is a traditional dish.

My Favourite place in cambridge to watch football matches , especially arabic teams . Abu Yussef and Atif are helpfull . Food were great and good experience at all

This is honestly the best most traditional arabian food I had in Cambridge. They grill their kebabs the proper way on charcoal, which turn out amazing.

Delicious vegetarian meze. We had it delivered. Efficient service. Would definitely order again.

We ordered a takeaway via Deliveroo and were very impressed. Tasty food and generous portions. We will definitely order from them again soon.

Went there for the Shisha, nice place, the food was also quite nice. They were quite hospitable, even though it was at the end of a busy day (mill road winter fair). Will go again, when it's less cold 😂

Fantastic establishment with fantastic staff. Always welcoming and comfortable.

I don't know why this place doesn't get more customers. The food is on fire, it is authentic Egyptian cuisine, and the portions were massive. The chef personally took time to explain the different parts of the meal and its origins within Egypt, and it was FRESH. I had half a chicken with delicous smoky rice, with almonds on top, and two sauces, one fresh tomato chilli sauce and a mint yoghurt sauce. I asked for garlic sauce and they threw it in for free. All for 10 POUNDs. It was fresh and delicious, and it was such a big portion, I have half of it left for lunch tomorrow. Guys, you need to experience this food.

This Shisha lounge is simply the best in this country. Very friendly manager and staff, calming atmosphere and proper shisha flavour

Great experience in Rotana cafe. I went with my friend for a late dinner around 9:30 pm. The very nice chef there made us very tasty Kabsa and shawerma with three types of starters, and we ended our meal with very fresh orange juice. We enjoyed the food and the place very much. Highly recommend.

Lovely atmosphere especially the white and pink flowers! Amazing customer services and great food. It's worth the money!

The atmosphere is amazing and lovely 😍. The food is another story and the price is very competitive compared to other restaurants. I recommend it for sure.

Very pleasant customer service. Warm and welcoming

A good service and the food is great and it was cheap to

chill vibes, great shisha and the food is great!!

We ordered our food shortly after 18:21 pm through the web browser version of the food delivery service deliveroo. However we were shocked nay distraught to find that out food did not arrive until the unacceptable hour of 20:28 pm ! 58 minutes after the approximated arrival time! Not only was the food stone cold and underwhelming but in addition, the supposed ‘strawberry waffle’ had nutella on it. Thus meaning that for my sadly disadvantaged husband ( with life impairing nut allergy ) could not consume this equally upsetting ‘dessert’. It is safe to say that we will not be returning and would advise others to steer clear of this service! Just so you know, if you aren’t inhaling some kind of substances, this food is despicable. Please remember to live laugh and most of all love From Davhid and Ellen. p.s we would like to thank Gary the lovely deliveroo customer service employee who offered Davhid a full refund. Lots of love big g! God bless. ( you are genuinely the first gentleman who I have seriously considered having an affair with since that one drunken night in Benidorm 2012 E xoxo)

Wonderful place, amazing food and great service 😀

Awesome place amazing vibes and friendly