Rosebourne in Test Valley

The service was incredibly slow, we were told there was a staff storage. The food was cold and we had to wait at least 6 minutes for the cake selection. We had to wait 20 minutes for a table.

The last couple of times I’ve visited, the staff have been appallingly rude to me and my friends. On one occasion I was even refused entry with my dog to the garden centre itself despite being ‘supposedly’ dog friendly as stated on the website. The plants are overpriced compared to nearby garden centres and nurseries, but this is relatively unimportant when compared to the unacceptable standard of service and staff they recruit. My friends and I will never visit again and will be advising all our friends, family and colleagues locally to avoid.

Visit today for lunch. The food was absolutely terrible - we were served like warm soup with stale baguette. We sent the food back only for it to return after being microwaved.. microwaving stale bread does not make it fresh.. it makes it hot stale bread.. the soup had a thick scummy skin and a pile of sunflower seeds which it originally didn’t have.. one of our group had a jacket potato again it wasn’t hot.. we did get a refund but serving this type of food is unacceptable. None of the staff seemed surprised by our complaint .. we have been regular visitors to this garden centre since it first opened and standards have slipped big time.. serving food below recommended temperatures will result in food poisoning - until standards improve I suggest you avoid eating here.

Hilliers is a really first class garden centre with a good food department and best of all there are usually plants being sold off as going over or not at Hilliers usual first class standard. they have restaurent but as i live nearby it is not on my goto places for meals.

Knew garden centers had good food and were fun but the cafe at this one was amazing. Mac and cheese was real! Real cheese, real flavor. Wow and my partner said best fish and chips she had so far. Great desserts too. Incredibly nice and friendly staff.

My breakfast was lovely but my daughter who is allergic to sesame seeds was unable to have her requested sandwich on plain white bread. Apparently chef said no. Disappointing.

We used to be Rosebourne regulars even though it’s a 30 mile round trip from home. We hadn’t been for around 18 months so we thought we’d try the cafe again. I’ll pick out the better bits first: the food quality is good and prices once very high seem to now be back in line with similar venues. Sadly, the negatives continue to outweigh the positives. An almost empty car park (mid week late morning) with the restaurant barely 20% full. We ordered from the app (good experience) but then waited nearly half an hour for simple breakfasts. I have no idea why the slow service but it does seem to echo other reviews. Anyway, it’s a great shame but Hilliers could do worse than revert to the original catering arrangements under Rosebourne or find a decent third party to run the cafe. I’m not optimistic tbh. In the meantime we won’t be returning.

A nice restaurant and well worth a visit while are at the garden centre which is also excellent. A fairly good selection of main meals and light lunches. I have rarely experienced any issues with the availability of menu items and have always been informed of issues when being seated. The burger is good value and with chips makes a main meal.

Visited on a Sunday, just before 12 mid-day. We were surprised to find quite a long queue for the restaurant as it was quite early in the lunch time period. However, it soon became clear that this was a 'business generated' queue. There were about 6 groups of people in front of us and one girl handing the seating (you weren't allowed to seat yourself). The more I watched proceedings the more incredulous I became. There was no urgency about seating people as quickly as possible (bear in mind that a lot of the clientele are elderly - as borne out by all the many disabled spaces in the car park being occupied when we arrived - and feel uncomfortable standing for long periods. Anyway, when a group made it to the front of the queue the girl would look around frowning trying to find a table when I, and everyone else in the queue, could clearly see many cleared clean tables (only one was reserved). Plus the right hand side of the restaurant that they inexplicably seem to want to keep just for people having beverages only was only half empty. When a table was 'found' the girl then mooched over to it and gave it another leisurely wipe with a cloth (why? the girl with a trolley clearing tables had already done this, we'd watched her) then mooched back and collected the customer and walked them back to the table. This all took up so much time. Once we were eventually seated we couldn't help but notice how equally slow the table clearer was - I am not exaggerating when I say she was picking up every plate, cup and glass individually from each table and placing on her trolley individually and, again, no urgency whatsoever. I tried to work out why she was being so inefficient and concluded perhaps she hated the job so was slowing it up so much so she had to do less work. Finally, the food and drink. The coffees were fine - nice and hot and the chap serving the drinks was polite and efficient. Similarly the food server was pleasant. We had jacket potatoes which were a good size and generous topping BUT as mentioned by others in their reviews the ploughmans really needs to be presented better - plonking a whole apple and whole large tomato on a plate does not make an attractive plate and no cucumber? The prices are steep for the cafe and very steep for the food hall and plants and pots etc. I don't think we will rush back.

The man on the deli was so good, he made up a marinade & made up chicken kebabs for us whilst we finished shopping. Just had them tonight on the bbq and they taste fantastic. Great customer service and very happy customers.

Sorry guys but your restaurant has gone downhill ,today we called in for coffee and cake I ordered a savory scone it had something green in it I assumed onion it was horrible, your cheese scones used to be great. My husband ordered coffee cake it used to be coffee and walnut. There were very hard bits in the cake which looked like coffee beans these could have broken a tooth. Both of us said that the scone and the cake had no taste in fact my scone left a horrible taste in my mouth. Hillier since you have taken over Rosebourne it's lost its charm you should be tasting what is being g served.

Popped in as a last minute thing for Mother’s Day breakfast, it was busy,, never thought to book. However, we were seated fairly quickly, advised on being seated. There would be a 20 minute wait, which was far less than this order was placed, and in no time at all, breakfast was served cannot fault it in any way, shape or form, the quality of the breakfast was incredible. The service fantastic, will certainly be returning. Unlike other places pay minimal for the breakfast and then get stung on the hot drinks, £9.99 all inclusive, including toast and a hot drink! Certainly value for money, very tasty breakfast. Thank you

We waited ages to order, then ages for the food. The glasses, cutlery and tables were dirty. The food was poor - my Buck Rarebit arrived with a fried egg instead of poached and was difficult to cut. We won’t return.

Best turkey Xmas lunch we have had for price. It included 2 large slices of turkey with vegetables stuffing and pig in blanket. Was absolutely lovely. Staff caring and so busy. Well organised and service great. Garden center had good selection Xmas bits. Had lovely visit. Will be back. Thank you to all staff.

Lovely garden centre with so much to offer, nice deli and fresh produce and lots of good quality items for sale at reasonable prices, had lunch in the restaurant and was very nice homemade soup with Welsh rarebit. Looking forward to going back very soon

We went there this weekend. For lunch safe to say never again . One person had a ceased sales which was basically a lump of lettuce with chicken on top. The final straw was the ploughman’s which is well overpriced for what it is. To me a ploughman’s is salad lettuce cucumber, cheese, ham, celery bread a real nice mix. What came was to much tomato and celery, bread which was a good chunk but came with two butter portions have to say the chutney was nice. Small amount of cheese half a slice of ham only think you could do to make it work was to put it in a sandwich which is what I did . Had I’d known the ploughman’s was like it I would have just ordered a sandwich in the first place, One of our group ordered beans and egg on toast it was after 11 the girl at the checkout did check it was ok and it was fine yet came out with just beans on toast when question member of staff over the egg she said we don’t do that now There was no give on service yet another member of the table had ham egg and chips so this could have been easily rectified and would have been now real hardship to have the eggs as well. When we got home we checked on receipts which clearly said egg on toast with beans please. Totaly missed a hot drink dispite ordering one when we ordered although they never included it. We were a table of 10 , 7 of which were adult learning disability’s a little bit of Lea way would have gone a long way.

Disappointing, we ordered drinks and cakes, finished our drinks before cakes had arrived (only turned up after we had to chase for them). Other customers arrived and received their cakes before us. There was 10 empty tables around us, which had not been cleared. The staff looked fed up. Generally not a good experience - gone down hill since it has been bought by Hilliers.

Met up with family on Sunday, food was incredible and really good portion size, staff were so friendly and food arrived with hardly any wait. I made a mistake and didn’t order one meal of the party, manager came over and she got this rushed through, highly recommend.

Disappointing ploughman’s lunch. At £13.99 it was basically unimaginatively plonked on a plate, the ‘artisan’ bread tasted like a cheap roll, tasteless tomato . I am adding a photo and to compare and contrast a photo of a ploughman’s from Combe Garden Centre which was only one penny more at £14. Please have pride in your kitchen and deliver something to be proud of!

My wife and I had lunch here today and we can only say “congratulations Hillier” on returning the menu selections and prices to something like they were before the old Rosebourne management put up prices through the roof. The service was impeccable, food cooked and presented perfectly and my wallet is still OK. I hope that the many customers who went elsewhere when the pre-Hillier management got greedy now discover that this is again an excellent place for breakfast and lunch.

Having regularly visited the old Rosebourne for breakfast, and always having been impressed, this morning at 'Hillier' was a total disappointment. Three of use went for breakfast. The cooked 'Hillier Breakfast' was no better than a roadside caf. The bacon was fatty and undercooked, the toast was just warm bread, the sausages were cheap, undercooked and nothing like the delicious sausages Rosebourne used to serve, the mushrooms were seemingly tinned/ frozen and the whole meal was just slopped on the plate, swimming in grease. The bacon roll was dry and the portion of toast was thin, measly and hardly toasted. We had to ask for butter, ask for the marmalade we'd ordered with the toast and the overall wait for food was too long. One of our party had their scone brought to the table a good 20 minutes before the rest of us had our food. Our drinks were more or less finished by the time the hot food came. We'll not be bothering with breakfast again, it was so disappointing given that it was just shy of £40 for three of us! Hillier have taken over Rosebourne and managed to ruin the restaurant in one fell swoop . . . guess it's all about the money and profit and less about service and tasty produce!

The restaurant wasn't very busy, could have been the fact it was very warm outside. The one problem is there is no air conditioning and so it was rather hot and uncomfortable within the restaurant. I ordered a chicken coronation jacket potato which was very nice but I think I'll stick with chicken in a sandwich in future. My friend ordered cream cheese with salmon in jacket potato which she thought was very tasty. For desserts, I had lemon meringue pie whilst my friend had sticky toffee pudding, both were lovely. The food was very nice and reasonably priced, I would recommend.

Always go to rosebourne if we ever want a special breakfast, lunch or afternoon tea. Went for breakfast this morning and it was terrible. Sausages aren't gluten free which means they are filled with cheap rusk. I asked to swap the sausage for bacon. I was informed it could be done at a charge. The breakfast looked cheap and certainly not to its normal standards. Won't be returning. Could've got a better breakfast at Costa.

Always a great visit to see what they have in store for gardening. A good wine selection plus delicious cheeses and beautiful water features!

This is review relating to the restaurant- we've been visiting Rosebourne for years- fantastic menu for vegetarians / vegans / allergies and children. However since the Hillier take over its dreadful- the menu is poor - not even a child's hot chocolate or cupcake. No lovely vegan coleslaw anymore with sandwiches or vegan cake. Please please please bring back the old menu - you've ruined my children's after school Friday treat routine! Unfortunately until the menu changes we won't be visiting.

Sadly I have to add to the poor reviews about our lunch at Hillier’s. Having always rated it highly when it was Rosebourne. The new Menu isn’t working. We had tepid soup accompanied by an orange cheese scone which was huge. The Prawn cocktail was a disaster, a few chopped lettice leaves , with a sprinkling of shrimps (not prawns) accompanied by a small dollop of plain mayonnaise, plus a bit of brown bread which was the best bit! They even ran out of water !! Please, please get the act together, so that the lovely staff can be proud of what they are offering us. It can work as Rosebourne were able to do it to a very high standard, including Vegan and Gluten free.

Dreadful. Using an app to order to avoid employing people. Came to pay and once again issues with the app. Eventually paid at the till. Avoid this place if you would like a nice quality relaxed lunch. Food poor , service poor and the whole experience poor

We had a terrible lunch in Hilliers yesterday. The toasted focaccia was so rock hard it was actually inedible and the cake was dry and tasteless. The menu has gone downhill since Rosebourne and it is a huge disappointment as always such a convenient place...

Unfortunately, the Sunday lunch was very disappointing. We had been told delay of 25 min which was ok. However, we had to wait 40 min. The pork was very hard and dry you coukd not really eat it , the gravy was jelly like and...

Nothing like it's former self, don't bother, now a hillier garden center.... Nothing more. We have been going to Roseborne once a month ever since they opened here as well as the Aldermaston location when it opened a few years later. In terms of the...

Haven't been here since before COVID, As my last visit wasn't so good, thankfully they have redeemed themselves. Staff were friendly and helpful and everything went smoothly. Main: Both ordered a jacket potato, one cheese and beans and the other tuna. Nice size portion and...

Shocking standard had been to Rosebourne several times taking aged mum. The menu has changed to something like British Home Store cafe. No properly allergen information apparently can’t do gluten free ! Poached egg cooked hard service slow. It has become a Hilliers which I...

I visited yesterday with a friend & we didn’t get off to a great start. My friend has allergies & I was told that they no longer cater properly for allergies! I thought that was possibly incorrect, but another member of staff also said the...

No gluten-free cake or snack options in the café which was very disappointing and dampened our Mother's Day visit. Really would not recommend visiting here if you have a gluten intolerance or coeliac disease. It's not the fault of the friendly staff, but a huge...

Bring back Rosebourne! Absolutely terrible service in the restaurant waited very long time for our breakfast and to see the chef plate up the food with his hands wearing no gloves! Eggs where more like hard boiled not fried or poached. Hilliers now don’t cater...

So disappointing to discover that Rosebourne has been taken over by Hilliers and no longer offers gluten free options. The restaurant could always be relied upon for a nice gluten free meal but no more. I visited with my family and we left when we...

Have Breakfast here a number of times a year as have a friend who insists it’s where we go. While Breakfasts are nice everything is extra and coffee expensive and no free refills. Service is not always that fast.

Just back from what was supposed to be a lovely 78th birthday treat for my mother at Rosebourne’s restaurant. Having called in advance to book three ‘Prosecco Afternoon Teas’, I was told that no booking was needed (or possible) and to just turn up from...

We normally enjoy Rosebourne but on this occasion the breakfast wasn't up to scratch. Not the food, although the mushrooms were stone cold, but the menu. I think it's quite normal to want specific things in a meal because of individual likes and dislikes but...

Very disappointing afternoon nutcracker tea. Ordered one nutcracker and one nutcracker vegan tea, the standard was no where near as good as our last visit earlier this year. Bread was dry, very few sandwiches, too many sweet items and all the vegan option was very...

We booked a Christmas afternoon tea online for a treat, one of which was gluten free. The whole experience was very disappointing. They didn't even know we had booked and paid online and the waitress thought they only had two gf cakes. We were given...

I've been coming with my mum for several years now and we've always enjoyed the cooked breakfast. I'm disappointed that the price has gone up considerably for what you get. It used to be £8.95 for a full English that included two bits if toast,...

Called in on Sunday for a drink and bite to eat. We ordered 2 cokes a bowl of soup and jacket potato with beans and cheese. The cokes were cans no longer bottles which really was disappointing when they were around £2.95 each. The soup...

Called in for some seeds, tucked away in the corner of a huge in your face xmas store. Everything else pushed to the sides. No butchers any longer and no choice in the cold isle for meat either. Used to be a good wander round...

Having been many times before & enjoyed our visits was sadly disappointed by our visit- fresh veg reduced dramatically to a few small shells with limited selection of veg & fruit, no butchers although sign it’s opening again - felt quality of hood was of...

We met up with family for late lunch. My husband is gluten intolerant, so we were pleased to see food on the menu, that he could eat. We ordered gluten free food for my husband, but when it was brought out, the server did not...

For afternoon tea the prices have rocketed and the quality has dropped. Used to enjoy going there but won’t go again. The cakes aren’t even ones they sell, cheap and nasty ones.

Cycled out to Rosebourne today and as usual, AMAZING coffee and AMAZINNG food. Really nice vegan options too 🥰 it was really busy but well staffed and we didn’t have to wait long for our coffee and food.

Menu does not give very good description of what you are getting. My granddaughter had a jacket potatoe with 'posh beans' the mixed beans were in a chunky salsa type of tomatoe sauce which she did not like. My husband had coronation chicken which was...

Not worth the money. A toastie costing £9.50. Slow service. Ordered at the till as we wanted to make changes to some of the food and couldn’t do it on the app. Paid and sat back down. Once the ticket hit the kitchen a member...

Like many others here we always used to come for a lunch or bring people to Rosebourne. I wouldn't now. Lots of staff, but not very organised. Tables not being cleared on the way back from bringing out food. Leading to a lot of dirty...

Been coming since opened. Used to be great value and great food. Portion sizes have decreased and prices increased. My last side salad consisted of a cherry tomato cut in half with a piece of rocket. Drinks often coming out so late the food is...

We have been coming off and on for couple of years for breakfast. They now have a Gardeners breakfast at £8.75 included coffee. My partner had the healthy breakfast and I had a sausage and bacon roll. Super cooked we will make it a regular...

we visited yesterday ( 11 august 2022) on the way to the Hawk Conservancy nearby. Rosebourne has really gone downhill since they changed the menu at the start of the year,the large breakfast no has 1 less sausage,1 less piece of bacon and now doesn't...

Decided to have lunch here, we haven’t visited for a while as we found the new menu limited. It still is and a bit expensive. We had fish and chips and ham, egg and chips along with 2 pots of tea. My fish and chips...

On 4 August popped into Rosebourne garden centre to buy a last minute birthday card. We decided we would grab a coffee/tea with possibly a piece of cake or something savoury. I was amazed at just how expensive everything was. Cake appeared bad value for...

Been to Rosebourne to eat many times & always good food & decent portions. Sadly not any more judging by the afternoon tea that now costs a whopping £19.95 EACH & that’s without a glass of Prosecco. The quality has also slipped with 3 small...

I’ve been coming to Rosebourne restaurant to meet up with friends, family and colleagues since it opened. I have always been happy to pay a slight premium for good food, service and ambiance. Obviously the pandemic has had an impact on the way that the...

Food is overprice on portion and quailty . Jacket Potato with Posh Beans and Cheddar is a joke at £ 7.95 hardly any Cheese and tea spoon of beans. Likewise the hot sandwiches had little to no cheese on them. if you are hungry dont...

We visited Rosebourne Garden Centre Weyhill in order to meet relatives in Andover and who like this venue as a restaurant. Restaurant appeared roomy with helpful staff, however we looked at buying a Sun Umbrella in the sale, when we eventually found a member of...

Stopped on the A303 going to Exeter . Had the Roast Beef sandwich with "gherkin" interesting it had been deep fried, wife had a pretty good prawn mayonnaise and chips with wine in a can . Then we shared a dessert of Peach Melba was...

We have eaten here plenty of times pre pandemic and it was great. Sadly now it is really evident that the standard has changed. We had really poor quality food at an extortionate price… fish finger roll for £9.95 was a cheap seeded burger bun...

We used to go here alot. Sandwiches were expensive but came really stuffed with salad, chips and coleslaw and you were full at the end. Today ordered a sandwich. £9.50! Came barely full with two pieces of lettuce and one cherry tomato. That was it....

£13.95 for a mixed cheese ploughman’s Out for lunch with a friend and came away feeling robbed- and it was their treat! Felt so awful for them… I have been twice now fairly recently and it seems the business have just became greedy Whilst I...

When a cake cost £5.5 you expect something excellent, sadly the Apricot and Pistachio gluten free cake from the chiller was so cold it was taste free, the Coffee and Walnut cake was a large portion but also expensive. Otherwise the coffee is great and...

Very nice Garden centre with top quality organic food section and meat counter. Some very tasty treats. The restaurant was very welcoming we all had lovely meals.. Picked up some nice present whilst visiting.

Went for Tea and Cake ( nice cake but a tad pricey) Had a basket with some foodhall stuglff with us. Couldn't take in because if Covid Rules!! Couldn't understand that! Basket on floor isn't going to hurt anyone, and we really should be back...

I took a friend to Rosebourne for a birthday breakfast, having chosen the venue based on previous positive experiences. However, the standards were disappointingly not up to scratch this time. The English Breakfast was cold when served. Nothing was hot/warm and the bacon on my...

Visited today and ordered a Healthy Breakfast £8.95 and a regular breakfast£9.50 , both arrived quickly . The healthy option on quite a small plate , one of the poached eggs was not cooked all runny , the other breakfast was a lot bigger with...

We went there for a second visit for a light lunch. We noticed alot of uneaten bowls of fries on the tables. We just wanted a light lunch but most of the meals were huge so we had to ask for smaller portions.We wondered why...

Fantastic Breakfast, lovely staff, What a gem this place was. Stumbled across it on our way to Cornwall. Lovely well stocked farm shop/garden centre & the Jewell in the crown was the cafe. Just the best cooked breakfast we’ve had on the road. Great value,...

I have been visiting here with my friends & family for years! The place was an absolute gem! The nicest meet up place for just a friendly lunch or breakfast, but also fancy enough for a meet up for a special occasion like a birthday...

I have Visited this Garden Centre on numerous occasions and have never been disappointed by the Fresh Produce and Gifts etc there is for Sale, however on my last visit i have noticed a huge rise in their Prices some of which are quite extortionate...

The wife and I popped in for a spot of breakfast and a mooch. We were seated promptly, food order placed and received within 10 mins. The food was great quality, albeit a touch expensive. A special mention to Sarah (I think she was the...

We visited on Monday for a family birthday. We have been before the menu change and the food had been really good and great value for money. However this time the menu has been updated, the variety is now limited and the prices are ridiculous....

We went for brunch and we were quickly welcomed by Georgie. She seated us, ran through the menu and ordering process and asked about allergens, very polite and professional. There was a trainee called Sarah who was busy up and down the place looking after...

We are regular visitors to Weyhill Rosebourne. We visited the other day for lunch and were both very disappointed with our meals. My friend had the ploughman's which has been reduced to a third of the old size. One slice of ham, a tiny triangle...

I absolutely love this place, the shop is gorgeous and the restaurant is absolutely lovely as a vegan it’s not always easy to find a place with good vegan options and coffee. This is our new favourite place to go with my other half as...

Frosty reception on arrival. Food and drink worked out at almost £17 for breakfast. Food was badly cooked or should I say undercooked. Teeniest amount of butter for the burned toast, some items served were definitely past their best. Slimy fishy smelling mushrooms and the...

Well normally it’s a pleasure to come to Rosebourne for lunch when I finish work at 14.00. What a shock. Now all you can get is a sandwich or toastie Afternoon teas are the emphasis. The value now is poor as a toasties was £8.50...

Had lunch at rosebourne Garden Centre Andover today We had roast beef it was excellent quality food hot and so tasty followed by black forest trifle &sticky toffee pud 2 courses £20 great value and so good and staff very helpful can't wait to go...

We have been coming here for many years for breakfast, brunch, lunch and cake and a cuppa. Over the years the quality has been diminishing however today we came for breakfast and to be honest it is a total ripoff. The breakfast is still £9.50...

Haven't been to the centre for a while, not really a first choice to go and eat, but aged P likes the place. Well we were pleasantry surprised to get a proper afternoon tea. Proper teapots , cake stands and tea cups. Lovely fresh sandwiches,...

I came to Rosebournes today and i was quite saddened to see the demise of a lovely cafe. Gone was the lovely menu, replaced with a paper placemat menu. Then the shock of the price hike!!! Really taking the micky out of you loyal regular...

Before covid we ate in the restaurant quite regular. Today we went to both buy some meat as it was always good quality a little expensive but worth it. We also decided we would eat there as we always enjoyed the food and presentation was...

After reading all the recent reviews, I'm glad it's not just me who's been shocked by both the recent extreme price hikes & the new dreadful menu. Like others, I have been going (with about six different groups of friends), sometimes twice a week, since...

Like most of the current reviewers we were disappointed with the new menu and prices. Although I was pleased to see Welsh rarebit on the menu and it was tasty there wasn’t much of it! What has really peeved me is the management attitude with...

We came to Rosebourne today to meet with our friends the layout and presentation of the premises was lovely as always. We visited the Restaurant for Lunch and wondered what has happened to the Menu? It appears to have shrunk and prices have risen. The food offering just isn’t the same at all. I had the smoked salmon on soggy sourdough with far too much cream cheese and very little salad. When you run a Farm Shop with Restaurant you are blessed with wonderful ingredients from local suppliers so the food and presentation should be outstanding. Sadly the Customer service seems to be stuck in COVID times too. Why can’t the staff now take an order and build a rapport with the Customer instead of just being food runners? Just not a great experience when you have to get your own water from the fridge and work out the app on your phone. There is a lot of competition out there Rosebourne so you really have to do better if you want to keep your clientele.

I have visited Rosebourne many times over the years and whilst I’ve always thought it was a little expensive it was good quality food and plenty of it.I was very disappointed today to see there is a new menu with an enormous price increase! The service was awful, so many staff standing around talking, one girl seemed to be rushing backwards and forwards the whole time I was there whilst a group of 6 were chatting for most of the time! We asked for an extra plate which was never brought over, asked for a glass of water had to go and get that ourselves. Very very disappointing.

Having been to the restaurant a number of times with friends and family as a preferred place to eat, todays visit with a different menu, was certainly not good value for money. The service, it was appalling. Food arrived, no tartare for the fish, no vinegar as requested. Halfway through the food our drinks had not arrived, I had to follow-up, the disorganisation was shameful.I have gone from a person who recommended Rosebourne, to it being a place I have no intention of going again, this is based on lack of value for money and customer service..

We went to rosebourne this morning for breakfast, and it was very very yummy! Staff were all so lovely, and the quality of food was as amazing as always! Sadly some of our favourites were no longer on the new menu, and the prices had slightly increased, but the attentiveness of the staff, and the quality of the food will keep us coming back!!Was also difficult to not to pocket one of the new coffee mugs hehe!

In the space of a month it’s gone from getting 5 stars from me to today giving it 2. Why change? Pricing is shocking!! 8 quid for a small sandwich. Tasted fine but 8 quid seriously???Been coming since the place opened, with my children, with family when visiting. Why? Because it was a great place to eat, the new menu seriously needs changing. Half of what is on that new menu will not be chosen regularly, don’t know what the thinking is behind the change. I heard people moaning to your own staff today. Which is good for the comedy value but not great when deciding what to order. Either the management ain’t listening or don’t care, look at the reviews on here. It says it all. The place was always spoken about in high regard. You’ve done some serious damage. Everyone gets price rises of late and inflation however to overnight charge the same price for a sandwich, but then make your customers pay for the chips on top. It’s nearly a 25% increase. At least Dick Turpin wore a mask!! Always leave it on a good note it would seem drinks are the same price maybe that was why whilst I was there today most tables were only having hot drinks. Bravo folks!!!

Wow!!!!New menu!!! Is a joke. Ok the whole nation has seen the price of food rise in the supermarkets and in restaurants. Inflation is real. We know. But you lot are having a laugh. Food - some of what is on that menu is laughable. Who has decided on the changes? Who has decided on the pricing? How can you justify charging the same, if not more for a sandwich and a pitiful side salad. Then charge the same said customers for a small ‘bowl’ of chips. The increase for what someone was getting last month to today is roughly 25% for a spot of lunch. Are you people for real. Inflation is what 4.6%? At least Dick Turpin wore a mask.Leave it on a good note. Drinks seemed to have stayed the same price. I guess that would explain why 70% of the tables were only having hot drinks and not food. Congratulations.

I was given a voucher at Christmas for afternoon tea for two, priced at £27. We visited today, 19th January and had to pay an extra £8 due to a massive price increase. When it arrived, we had to ask for plates and a spoon for the trifle (which was not very nice). The scones and vol au vents were very dry and unappetising. The meagre sandwiches were disappointing. There seems to be a high turnover of badly trained staff. All in all, an experience not to be repeated in a hurry.

Looked forward to visiting Rosebourne at least once a week for breakfast or lunch. Recommended it to all our friends. No longer, I’m afraid ! A price hike of around 15% would have been acceptable due to rising costs - but the present changes to the menu are unacceptable :- breakfast - no toast included ? Only one sausage (instead of two) ? Lunch - the well-loved cheddar and red onion toastie now has the red onion replaced by onion chutney which drowns the taste of everything. Fries are no longer included - now an extra £2 . Coleslaw no longer included - now an extra £1.95 We will return when Rosebourne has the sense to do a U-turn.

From one of my favourite places to eat, to maybe coffee and cake sometime but a meal .. dont think so.Called in for lunch yesterday to find a new menu and price increases.. and no we dont do fish and chips on a Sunday, and you can order on the app!. My daughter ordered a Toastie £8.50 for one and a little bit of salad... no chips anymore. I had Pumpkin Tortellini.. small portion and priced at just over £11. not value for money at all. Mind with all the new crockery have to save money somehow!When can we have waitress service again and the chance to interact with the staff?. I for one am fed up with the new way, new menu and new prices!How to ruin a business in one easy lesson

I have been visiting Rosebourne’s ever since it opened using the cafe at least once a week .I visited today with my daughters & found they had changed the menu .none of the regular items were on there ,spent 10 mins trying to find something we like .I decided although jacket potato no longer came with tuna I would ask if they would be able to accommodate me as they still sell tuna as a toastie .The girls at the till were very helpful & went off to ask the chef who told them this would not be possible !after settling for items we would not normally order we all decided that this will no longer be our weekly meet up for lunch.such a shame this was such a nice place to visit but somebody obviously new & higher up in the chain of command has decided in their infinite wisdom to change something that didn’t need changing !This is why we found the car park half empty & didn’t have to Queue !

Such a shameWe are Rosebourne veterans visiting approximately 30 times a year for lunch. Average spend is probably £30-£40 depending on whether both kids accompany us. In addition we regularly spend the same amount again in the food shop and from time to time buy larger ticket items in the garden section. So, this now going to stop. Why? Well Rosebourne in their infinite wisdom have done the classic thing of trying to fix something which isn't broken. The cafe was great. Yes it was frequently very busy but that was because the food was fab, the menu good and prices were fair. The new 2022 menu has removed all the old favourites and pushes prices up whilst also removing items from the meals like fries, salad etc etc. What was once included is now extra. In some cases the effective price increase is around 50%. Sorry but I'm not doing a 50 minute round trip drive to be ripped off. Start by sacking whoever forced through these changes and revert to the previous menu. The place is nearly empty now as people vote with their feet. So sad and so greedy.

Breakfast price 2021 Full English £9.50, new price for 2022 £10.50, ok increase of around 10% which out strips current inflation but can live with that.OH BUT WAIT.Now you only get one sausage, has before you got 2 per full breakfast, Extra sausage is now £2.00, now your breakfast is £12.50, i haven't finished yet, the new breakfast doesn't now come with toast, that's another £2.00,ops now what was £9.50 is now £14.50, an increase of around 50% in real terms, you can spin it anyway you want but 50% increase is extortionate and you need to justify this robbery.Did i mention the lunch menu has changed too, Chips with your meals which was standard before these menu changes is now extra.

We have eaten here a number of times over past 12 months and its always the same poor service. Lots of staff milling around but with no apparent role. Today we watched 2 young girls make just toast, we were due toast with our breakfast but it never arrived. No opportunity to query unless you walk up to the kitchen. Coffee for the first time arrive before breakfast rather than when finished. There are 2 coffee machines so why is it always late? Food here is always good, its why we come here. But staffing lets this place down and its not changed in the past 12 months