Roka Mayfair in City of London, Westminster

Absolutely horrendous quality!!! Its a joke of how they charge such a upper market price for much lower quality than a high street chain. It was supposed to be a special dinner with my son visiting me in town and we both left with a bitter taste in your mouths!

The food of all kinds is very delicious. It is worth trying. The prices are high and the service is fast.

Food is nice, lovely ambience, but a 14.5% service charge added on without asking? This isn’t America.

Amazing food and fantastic staff who are very engaging attentive. Black Cod was perfect. 👌

Fantastic cocktails, wine, food and wonderful service

The cedar chicken was some of the best chicken I have ever had. The rest of the food was great. Expensive but worth it

The best sushi I’ve ever had, no question. Every dish was incredible, from the sushi to the side dishes and the perfectly cooked beef filet. The chef clearly knows what they’re doing—everything was on point. Truly exceptional food.

Food and services were great. The atmosphere was nice but the music was a bit too loud.

The few vegan options they had were great.

We went to Roka for a birthday event and the service was so poor. There was a fly in our food and we complained, nothing was done in the day as the manager . My wife wrote back with the photos, no response. I guess they don’t care and think that people come anyway!

Was robbed here. Staff letting sketchy randoms into restaurant + of course mediocre food

This was meant to be a birthday celebration, but we waited far too long to be served or even acknowledged, despite having a booking. No one came to take our order for quite some time. The place is overcrowded, with tables so close together that it almost feels like you’re dining with strangers. The location is great, and the food is nice, but the service and layout could definitely be improved. I did appreciate the ‘Happy Birthday’ note on the dessert, though.

Amazing food though limited for vegetarians whilst I enjoyed it my wife wished for vegetarian gyoza and the tempura could be mixed vegetables (we were regulars of E&O Notting Hill sadly closed down recently and they did the best tempura!!). Had the aubergine loved it, tofu delicious, miso soup must have, beef spicy, sweet potato tempura and squid!! cocktails are good but too small (100ml??) Dinner made better by the lovely Frenchman Julian - so efficient, prompt and amazing!! Looked around while we sat on a counter table - he was on the go with a smile! Merci JULIAN we have been to Roka Mayfair often but this experience is even better thanks to your service!! 🙏

Very attentive staff and great selection of fresh, tasty food. Tasting menu was superb. First few dishes seem on the small side but this is not the case. You will not leave hungry.

Good food but not up to the price. Sushi wasn’t wow or anything but it was good. The atmosphere kind of lacked too.

Terrible service and with attitude. They forgot twice the food, they brought the same dish twice, I had to renounce at the end and go somewhere else. Took 45 mins of confusion anyways. I’d like to think that, (since it was sooo bad) that it was just a bad day for them.

Too bad it's really so expensive

It’s just ok. Food is just ok. Nothing special and not terribly authentic. It’s a sort of I went here for instagram venue for people without much class or style. The staff give you the once over before deciding where you can sit. Asians seemed to get the bar only so as not to ruin other people’s insta photos which was a bit strange and one the racial profiling spectrum

I was very happy to spend my birthday night in this restaurant, everything was great specially the great team, thanks to the receptionist she was very nice and welcomed us in without a reservation, and the waiter "Casper "was great and very friendly and helpful.

Impressed me from the very first visit. My meal included a variety of exquisite dishes. The sashimi was fresh (melts in your mouth!) and delicate, paired beautifully with the light, tangy sauce. The standout for me was the rice dish cooked in the traditional Japanese pot!! I’ll definitely be coming back!

Roka is always a reliable spot for good food. Highlights were the cod, rice claypot, tuna tartare, baby chicken, and dessert platter, but I enjoy all the food here, nothing disappoints. A little on the pricey side, good for special occasions.

Overpriced Japanese food that was unfortunately not worth the premium price. Popcorn shrimp was average. Shrimp tempura was good but took ages to arrive. The broccoli starter was inedible. Average tasting sushi. Rude waitress. Waste of money and time.

Starting with the only positive - the quality of the food was amazing! Unfortunately, that’s as far as the positives go… the lack of service given was appalling. The portions were fairly small, and given the prices, we expected so much more. The complete lack of attention given by the server was very disappointing…

Waitress was very rude, food was mediocre at best.

Have come to this specific brunch twice and have left both times very satisfied with service, food and atmosphere. First of all service was amazing all the way from host to server, they sure do know how to make you feel welcomed. They then provide you with the best service. And the food !! 1000/10 very delish and fresh. Highly recommend for special events or even just a day out with friends or family. x

This is out second time in a week to visit Roka Mayfair, the food, atmosphere and the service are excellent, we been welcoming by the general manager Jose, all the staff are very friendly and welcoming us, we'll visit the place for sure in few days. Raz

The ingredients of each dish were very fresh but seasoning was not quite there. Fish dish which was supposed to be savory than sweet was seasoned very wrongly. But I was very impressed by the desserts.

Not the best sushi bar.. Lacking a bit of taste, food was bland.

Average. Food was nice. Kinda stuck up service as our server was very annoyed that we delayed the food order while enjoying our drinks and conversation and told us off. That's shameful behaviour for a Mayfair restaurant. The interior was quite loud and tables were arranged as close as possible to each other.

Es war wie immer sehr gut. Wir hatten das große Tasting Menü und es war eine kulinarische Reise voller Genuss. Es war ausnahmslos alles sehr gut. Der Service, sowie der verantwortliche Betriebsleiter waren sehr aufmerksam. Das Ambiente war gewohnt, cool und lässig. Von allen Roka-Häusern ist es mir das liebste, da kann auch eine Terrasse mit Blick auf den Burj Khalifa wie in Dubai nichts daran ändern.

Tempura and sushi must be tried😌

I decided to visit ROKA Mayfair for lunch on Monday 22nd July, I arrive at around 1:30pm and saw that there were plenty of tables available outside in the terrace at the front of the restaurant and thought it would be nice to enjoy lunch outside considering the sun was out. I was met by an extremely rude front of house team member who said her name was Daniela, I asked for a table for two outside, the terrace was pretty much empty with plenty of tables available however there were no tables with two seats and Daniela aggressively said that we could not sit at any of the available empty tables (which there were at least six of) on the terrace as they had more than two seats around them. Daniela proceeded to be extremely rude announcing that she has worked at the restaurant for two years and had not seen us before. She was laughing to the other hostess taking pleasure in saying that she would not seat us. I was extremely surprised by her demeanour and having enjoyed visiting ROKA Charlotte Street and ROKA Aldwych a number of times was very shocked to have had such an awful experience when visiting ROKA Mayfair. It was noticeable that the ROKA Mayfair was unusually empty and perhaps the chain is going downhill, after this experience I will definitely be avoiding ROKA at all costs and would definitely suggest they conduct a review into the way their team members are treating guests.

Food is delicious but portions could be bigger

Great food and service. Portions small and quite on the pricey side as expected for the area

A-mazing food. We were there for a work function and we did the multi-course meal which included the sashimi, chili chicken, sea bass, tempura, etc. as well as the dessert platter. So much food and all of it absolutely delicious. Only downside was they needed our table by 8:00pm (we got there at 6:00) so they were rushing us to get our orders in and eat quickly so they could bring the next round. It took over 15 minutes to get cocktail rounds out. Otherwise service would have been a 5 if not for these two detriments.

Great people, good food and service. Will be returning and 100% recommended!

Food was good and tasty, the mushroom pot is no like it used to be. I remember opening that pot and the whole room would smell of truffle, good times. Kampachi Salad amazing as always, very generous portion of endamame. Service was very friendly, but lacked attentiveness unfortunately, like everywhere in London. Glasses were not topped up with water, plates not cleared promptly and the sake ordered it never arrived, we didn't get charged though which shows it was genuinely forgotten by the waiter. No biggies, but when you pay 15% of service there should not be such issues. Overall a good meal and the recognised my wife's birthday with an amazing dessert platter. Very well done to the Team. Would I recommend it? Yes!!! Will i return? 100% yes! Arigato Roka Mayfair Team!

Have been a customer many times at ROKA and this was the worst experience by far. Simple things like not being greeted when we entered, not being offered to hang our coats. The 'hot towels' we were offered were freezing cold and not refreshing. Once we ordered our food it took AGES to arrive and there were huge gaps in-between each one. The spicy edamame apparently took the longest to prepare as this was completely forgotten about. When finished with the coffee we ordered, the empty cup and saucer was left for so long even though many small plates were being cleared at very large intervals. I then eventually had to also ask for the milk jug and sugars to be taken away from the table to make more space as they were clearly no longer needed. Things like this should be intuitive to the person working our section. Beef skewers arrived over done and chewy, the fillet was not cooked medium as requested and the beef gyozas were brought out cold. I made my feelings known whilst I was there a couple of times however they did not feel as though we were important enough to even come over and try to rectify any mistakes. As someone who works in hospitality and loved coming here, it's a shame to see it go downhill. Won't be coming back anytime soon.

We were here a few times before. Huge difference ☹️. The prices triple since 6 month ago. And this is not a big issue. The portions are so much smaller. The food nothing special at all. If was so much better selection before. Not anymore. They are trying to impress with food presentation. All they have as of now is location. Presentation is ok. Location is good 👍. Service most of the Turkey is pleasant Never coming back here for sure. You don’t get what you paying for $$$$.

Super disappointing meal - think a new average team running the place Walked away feeling disappointed, at pricing point

We ate here for a special occasion. Extremely busy. We were 6. Was a birthday event that waitress did nothing special with sadly. Poor rapport with customers, no personal connection attempt at all. Sad given the pounds spent. Food is excellent. Poor service for standard. Not sure how management does not pick up on this. Would not return to this location.

Went for a business dinner. Good food, great cocktails and good presentation.

I really enjoyed the food here. Small portions but delicious. Price wise a bit costly so I recommend going for set menu (they had two options) we paid £50 each for 4 plates and one hot sake

The food was amazing. We had the Premium menu with Kobe upgrade. Good quality and large quantity. The main problem was that we felt all the time like we were pushed to eat fast. The waiters kept bringing food to the table even we told them to slow down a little bit. If you are having Kobe meat, you’d like to enjoy it warm and at your pace. The atmosphere was nice, but the music too loud to hold a normal conversation.

Good food. Very nice presentation for some dishes. Had the premium menu. Felt a bit rushed by having the staff brining multiple hot dishes one after the other and them going cold because it was too much food in not enough time to eat.

12th June 2024- 7pm Reservation -Birthday Celebration- I came here to celebrate my Birthday with my Mum and what can I say Edyta, our waitress and the rest of the team were amazing. 10/10 service Edyta was a lovely waitress her attention to detail was top notch. She looked very smart in her uniform and her friendly approach was relaxing. The Food was 10/10 The Atmosphere for a Wednesday Evening was busy but chilled. Smiles all around The restaurant was very tidy and again the food was excellent. Order the chicken wings and dumplings they were a big hit. Can’t wait to go back Thanks again Edyta ❤️❤️❤️❤️❤️

Great Japanese restaurant how we can be on the pricy side for what you are actually getting

The one of the best restaurant in London👍🏻 Amazing food and great service so highly recommend!!

Great service, friendly staff and food was good. We had baby pork ribs, prawn tempura, and sushi. Highly recommend!

Second time here. Great food. Five star service and atmosphere. From salad (iceberg with caramalized onions and gyoza) to mains (baby back ribs and chicken wings) to desert (mochi and sorbet) everything was delicious.

Outstanding experience!! Great service. Very special desserts. Fresh ingredients. Cod fish and the lamb are a must have. Don’t miss it in London…

Truly exceptional food and cocktails. The robata grill especially

Horrible atmosphere for dinner, restaurant is super over rated. Waiters gaslight you into thinking you’re in the wrong. Slow service, food took an hour to be served. Avoid at all costs and do yourself a favor, visit nobu or zuma. Not worth spending your money for sub par food

My favourite restaurant, when in London. 🫶🏼

We both ordered the same dessert. One arrived 15 minutes before the other. The waiter was rude and brought the bill as we were not even done yet. One of my worst experiences dining out in London.

The quality of the food and dishes is extraordinary. We had the tasting menu, the desserts are to die for. On the other hand, the music is too loud, it's too noisy and the toilets are not well maintained.

Lovely dining experience; great service by Isavel. Food is exceptional. So yum!

Lovely setting in Mayfair and decent Japanese food. You do have to order a lot to fill up the belly but every dish had its own burst of flavours which I appreciated. The sashimi was really good - it’s fresh and you can taste it as it melts in the bite. The tartares are worth trying! Again, freshness in seafood is important and Roka nailed the brief. We are off the booze currently so ordered the kombucha spritz which paired well with the meal!

Roka’s food is very good. No doubt about it. Unfortunately, I can’t say the same for the customer service. It was my birthday and they took 45 mins to bring the food. If you are spending £300+ this is not the type of service that you should receive. They then told us that we needed to leave because they had another booking. They kicked us out basically. On my special day. I was honestly so shocked. The staff who was also making the food catcalled me when I went to walk to the restroom. I felt so uncomfortable and I will not be returning. Do not come here if it’s your birthday, you will not be receiving princess treatment!!

Not the best sushi for the price

Gorgeous restaurant, great food and service

Nerea wa an amazing waitress. Made us feel super welcomed and her recommended dishes were all delicious. Would love to.vome again

Food was average, sushi was a joke 4 pieces for 15 pounds with average taste.

In terms of food, absolutely banging, wagyu is good, appetizers are solid and robatas as well. The dessert however, that’s what got my mouth watery, this caramel fondue style with ice cream was absolutely insane, had to have seconds straight away as I was sharing. Vibes are nice, but as usual, you want premium, you pay premium, and you get premium.

Standards have really dropped. Been going to Roka for a while and today was the worst. The service was terrible. They brought me undercooked chicken. It was very disappointing for a Mayfair establishment. However her atmosphere was nice and cool. But food was sub standard and the service was very rushed. They couldn’t answer any questions and was very rushed. Have to find another local restaurant now. Unfortunate.

Fantastic spot for our early evening dinner after a day at the British museum. Lots of options for fish, veg and meat lovers. Family of 4 with our 2 yound teenagers, felt welcoming and relaxed with something everyone would eat on the menu.

First time at ROKA. Food was delicious, service was excellent. Nice atmosphere. Definitely would go again……..

Absolute peace outside and a hive of activity inside. A chef station in middle of room means you see so much of the action. Lovely cocktails. Good bar staff. Lush pudding for two was perfect size just for me 😉

I’ve been here several times, it’s fine, good quality sushi and all the usual favourites. It’s expensive but you’re in Mayfair, order in a considered way and you can get more bang for your buck

Not very often I think everything is perfect but this was one of those exceptions moments, thank you everyone!

Went for my daughter's birthday. We love the food in Roka anyway and usually go to the one in Charlotte Street. But this was really suave n buzzing for a Monday night!

We tried the tasting menu (£85 per person). Everyting on this menu was delicious. Service was great. Crew was really nice, attentive and kind. I wouldn’t hasitate to go back to it

Roka in Mayfair offers an unparalleled dining experience that masterfully combines ambiance, a diverse menu, and a notable selection of beverages. The atmosphere is immediately captivating, fostering a sense of both sophistication and comfort, making it the perfect backdrop for indulging in their culinary offerings. Their menu showcases an impressive variety of foods and alcohol, catering to a wide range of tastes. Starting with the appetizers, the Soft Shell Crab with Roasted Chilli Dressing is an absolute delight. The dish's crisp texture combined with the warmth and slight kick of the chilli dressing creates a harmonious balance, ensuring a memorable beginning to the meal. The Tuna Tartare further complements this initial journey, with its refreshing taste offering a clean, palate-preparing experience that's both light and invigorating. Moving on to the mains, the Nigiri Selection stands out as a testament to Roka's dedication to quality and precision. Each piece is crafted to showcase the natural flavors and textures of the fish, resulting in a sublime experience that's hard to find elsewhere. The Tokusen, a special selection, further elevates the meal. Prepared to perfection, it embodies the essence of what makes Roka so special: meticulous attention to detail and an unwavering commitment to quality.

Rude staff, very slow food service, certain foods ordered did not arrive- no apology given by the staff or the manager. Will not be returning.

My one-star rating is because this restaurant doesn't allow for single diners to make a reservation here. I tried to make an online reservation for one person, and as you can see from the screenshot, there was no availability on any date, at any time, at any of their restaurants. However, when I made the same booking for two people as shown in the screenshot, I was given various options both on the counter and on a table. Tell us, ROKA: why do you not want single diners in your restaurant? Why do you hate us so much that you cannot even spare a counter seat for us to eat? It's appalling in this day and age to discriminate against those of us who dine alone.

Nice set-up with open kitchen and great food! However, once the order was made service seemed more interested in getting us out within the time we had.. still 4 stars for food and drinks 👍🏻

The service here was shocking, we went on a Monday night and were constantly having to remind the waiters of things they had forgotten in terms of orders, taking things off the table and topping up our wine (it wasn’t on the table). We were there for a friends birthday, we had pre planned a birthday desert which they said would come out when we ordered desert, but nothing came out so we had to remind them again. We then paid the bill and went to leave getting our coats and the host started to become rude because we didn’t have a coat ticket, which we were never given. They then couldn’t find one of the coats and continued being incredibly rude on multiple occasions, we were absolutely shocked at how anyone in the customer service industry would behave like that with a customer. Anyway turns out the coat was stuffed at the bottom of the cupboard. You couldn’t pay me to eat here again.

Horrible lighting couldn’t even see my mother sat across from me. Food was mediocre at best and far too overpriced.

Above average fare, stuck in the back part of the restaurant with zero atmosphere (presumably as with family) service just about over average, this place has lost its wow factor unfortunately but perhaps just an off night on a very busy night…. Rushed off the table after 90mins despite a 2 hour booking because a big party arriving… a big no no for me…. But will give another try in the future …

Fish was great, some of the veggies disgusting We sat at the bar / counter which was uncomfortably tightly seated

If i could give less than 1 rating i will give

We are regular customers at this venue. The service is very mixed as the waiters are changing all the time. Food is generally very good and the atmosphere is nice, prefer counter-seating away from main entrance where it can be very chilly. Experience was better before.

Highly recommend I will say the heaven on earth the most delicious Japanese food ever Me and my mate tried out many fine dining’s around the area like porchester gardens and Eaton Square . But Roka is a hidden gem inside the heart of mayfair . Exceptional service Magnificent decor and efficient staffs whose very attentive towards their customers Will visit again

Went with my friend for dinner. The overall vibe of the place was nice, food was delicious and the service was great.

Just lovely and always good standards. The Chardonnay was light and delicious. We had chops; black cod; sweet potatoes and broccoli. Just 100 percentage. Great staff and ambience. Just peachy. (We are neighbours so is like our local pub). It is expensive! (C£44 main course)

I visited Roka Mayfair for a special occasion, arriving 10 minutes early and waiting at the bar. Despite having a reservation, our evening took an unexpected turn when a manager seated a newly arrived group of guests at our table. This prioritization of walk-in patrons over reserved guests was not only unprofessional but also significantly dampened our dining experience. Although Roka Mayfair is known for its excellent cuisine, this lapse in service etiquette overshadowed the overall quality of our visit. Such an oversight in guest management is surprising and disappointing for a restaurant of Roka's caliber.

Everything was great! The environment, the service, the food amazing!! We tried everything sushi, fish fillet, pork, vegetables, the quality is non-negotiable!! Well done!! We will go again at the first opportunity!!

This place doesn’t only serve food but true pieces of art. Definitely go for one of their menus. It’s the better deal (otherwise it can get quite expensive) + it gives you the opportunity to try a lot of different dishes and flavours that you probably wouldn’t choose otherwise. Quite centrally located in Mayfair

Wow - Great food - great service!

The waiters were so slow and they ignore us when we want to order. we waited 15 min until they took our order.

Definitely worth the price. Food was divine.

Perfect. Impeccable service, a feast of high-quality tastes. The creme brulee with peanut ice cream is unique Thank you Nikoleta. You were perfect

We didn’t have a reservation because all restaurants were busy, but they found a seat for us even if was late. Very kind staff and superb cuisine. Very helpful and friendly the Italian lady. We’ll come back.

As per my star ratings. The service received during my visit was poor to say the least. Water had to be requested for 8 times a long with other drinks, ordered items were never served up, the mochi desert had melted and was inedible. To top it off we had a waitress had a lot of attitude along with eye rolling every time anyone of us tried to order anything with her. It's a real shame because the food and drinks (when it finally arrived) was to a high standard. The atmosphere was really nice too. The manager did remove the items not served and the inedible mochi off the bill but didn't apologize for the inconvenience and substandard service received on the night. Will not be returning to the Mayfair branch.

Una experiencia única! Te tratan como una reina, la comida excelente! Tuvimos varios pinchos y todos una delicadeza! Volveremos seguro.

Food was lovely bar the steak. Baby chicken and eel was fantastic. but service was poor. They didn't ask for our wine order and when we requested they did t bring enough glasses. We had to ask to order as well as ask for someone to bring a card machine. Very slow and disorganised.

The security outside gave me a warm welcome, but as soon as I entered, the hostest didn't. She seemed upset with me but I had no idea why. The food was pretty good, but the service recently has been a bit off. Off in the way where everytime you try to raise your hand, they are trying not to look untill you call out loud. Very weird 😬 The good thing in terms of the service was the Filipino waiter, he was chill 🤙🏽 Unfortunately after this trip I don't think I will be coming back to this brach :(

Love the food and sushi. Also don’t forget to try out the sticky pudding for dessert😋 yum!

Amazing! Was great. The mandarin cocktail was fab + tuna salad!

A conflicting review, I'll try to be as honest as possible. The food was really nice, the sushi was as good as you can get in London and the cooked meats were pretty top tier. The drinks were a mixture - the matcha drink whilst made with natural matcha I can't help but felt very bland, the sweet sake was brilliant though specifically the yuzu one. The desert was brilliant - sticky toffee pudding with ice-cream was done well, with no complaints. The service brings the score down, this restaurant was expensive, very upper class but the wait time between dishes was pretty crazy, upwards of 25mins, the staff did come over to apologise a few times as they mentioned it was a busy night etc so that was nice. A good atmosphere to the restaurant, not much to say. Personally I wouldn't come again, if I was going to spend a lot of money on food I'd go across the road to ivy Asia, however for a one off it was worth the experience, just be prepared to drop £200+ and leave hungry as it's small portions