Based on 3.176 opinions finded in 5 websites
Based on 3.176 opinions finded in 5 websites
Nº 4126 in 7028 in City of London, Westminster
Nº 146 of 248 Asian in City of London, Westminster
Opinions
Food is delicious but it is very loud inside, if you're looking for something intimate this is definitely not the place to go.
Ifrah . 2024-11-17
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Food was very good but service was slow. Our waiter had to be found for everything. We also had to wait 20 minutes just for him to provide our check and another 10 to pay.
Kim Tyler . 2024-11-09
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A special thank you to Sara; very professional, polite and caring.
Christiana Vasiliadou . 2024-11-07
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Price is high, food is good. Overall pretty decent. Surf and turf was a great deal.
S. Wong . 2024-11-03
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Went to Roka for the first time yesterday for a friend's 60th birthday. 7 of us went, and we did the £55 deal. Plus, the £20 unlimited wine or prosecco. We booked a few months ago but due to popular demand we didn't get into the main restaurant we were seated in the bar area. Apparently, the restaurant area fills up very quickly. We arrived a little early and had to wait quite a while as the people on our table were running late. Had a glass of fizz whilst waiting. Once seated, the waiter was great. I told him about my nut allergy and being vegetarian. He showed me a separate menu, and I chose the baked eggplant as my main. The waiter then filled our glasses with either prosecco, rose, white, or red wine, whichever we wanted. The startes came, and they were all amazing. The waiter brought me my own starters that had had no cross contamination. The waiter made sure I had lots of different starters. Everyone else had the mixed sharing starters. Everyone, including me, loved the starters selection very fresh and lots of different flavours. All the time, the waiter was topping up our drinks and checking if we needed more food. Then the mains came once again. I was given mine separately. I had the eggplant, which came with asparagus time, tender stem broccoli, and grilled mushrooms. The others on the table had salmon, chicken, or ribs with different salads and potatoes. The food was amazing and there was lots of it. Then the dessert came once again. Mine was separate. Everyone else shared a huge platter, including mango Sorbet, chocolate chunks, chocolate cake, mango, pineapple, melon, strawberries, raspberries, lychee and little moons. All served on a bed of crushed ice. Dessert was amazing, so fresh, and something that suited everyone. I have to say this was some of the best food I had ever eaten. The £20 drinks package, I definitely got well over £20 of drink in the 2 and a half hours you get at the table. Service was amazing. The table we had in the bar area was lovely quiet and felt like we had our own little area. As a person with a severe nut allergy and being vegetarian, they catered so well for me, and I felt safe and well looked after. I would like to try the main restaurant next time as it has funky mood lighting and great decor, but saying that our table didn't lesson our experience. It was still amazing. The people there were a mixture of young and older. Lots of people looked liked models and very trendy. I would recommended this restaurant to anyone who enjoys good food.
Kay Craigie . 2024-11-03
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Had ana amazing time , food was excellent, service was excellent overall a great night. The wagu was to die for
mark okeneme . 2024-11-01
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Very good, however, also not cheap
dn REE . 2024-10-31
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Good food with very good service and atmosphere, beautiful restaurant, but the price... I've eaten so much better food for half the price in London
Pedro Costa . 2024-10-26
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Sashimi was delicious, highly recommend the dumplings and the ribs. The yellowtail salad, baby chicken and tempura was disappointing.
Peter Nicholas . 2024-10-25
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Can't even call it Japanese, the brunch food was embarrassing...its like some cheap Japanese restaurant quality charging expensive price....the sashimi was thin and badly cut like an after eight chocolate, and the rolls looked like the size of a rolo chocolate. Ignoring the price, I honestly would enjoy my food more in Itsu. DONT DO THE BRUNCH!!!
Marcus da Silva . 2024-10-20
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Great Happy hour. Great bar staff. Loved this place.
Thomas And Jen Heenan . 2024-10-19
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Brunch at ROKA was amazing. The service was outstanding and the food was delicious. The starters filled us up before we had our mains which shocked me but was definitely an enjoyable experience all together with a great vegan menu too.
Fruitful Wisdom Molina . 2024-10-18
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Excellent place to go for happy hour after work. The drinks and service are fantastic.
Leonie Finke . 2024-10-17
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Used to be better - there are better options for the same price range
Alara Aydınol . 2024-10-11
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Great atmosphere on a Friday night. Not cheap but great food.
Jozef Eilers . 2024-10-08
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Great cocktail bar. Service was excellent and I'm looking forward to going back and having some food at a later date.
Lady P . 2024-10-05
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Amazing pre theatre meal. Such delicious dishes. We were blown away . Set meal cost 38 pounds each and 5 pounds extra if you wanted a dessert. The sharing starters were incredible … tempura, sashimi, gyoza, sushi and then our main courses of ribs and salmon teriyaki. We were in good heaven! And then deserts… wow! the miso Creme caramel was incredible! The restaurant seemed a little short staffed.but staff were friendly anc helpful. It is a loud buzzy restaurant but we loved it! Thanks for an amazing meal!
visitor049 . 2024-10-04
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service was bad. soup never arrived, tea never arrived. not informed about any food,not a niceexperience.
Asli Atamer . 2024-10-01
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The food was fine, not amazing delicious but the service and atmosphere were both really nice.
Janice Chen . 2024-09-30
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food was fine, drinks were nice - the service let them down immensely. Rude inattentive staff, made 3 attempts to separate people to be seated after having had a drink at the bar just before our booking, all of which went ignored/forgotten; we got the feeling they didn’t care about our experience within the restaurant at all. Food is also overpriced.
Jordan M . 2024-09-29
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Great service and the food was lovely. Smallish portions so you get to try more :)
Elizabeth Moor . 2024-09-28
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I turned up without a reservation on birthday and they were still so accommodating and kind. Delicious food and drinks too. Thank you again for helping to make my birthday amazing!
yusra khalif . 2024-09-26
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Get the dessert platter. Seriously. The tasting courses are excellent too
BIG CHUNGUS . 2024-09-26
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Such a lovely meal, the food was absolutely delicious and fresh!
Nike Nagy . 2024-09-24
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Bottomless Brunch is 10/10 My glass wasn’t empty at all which is the meaning bottomless Food is yum Vibes Can be a bit loud but love
Lover Of Luxury . 2024-09-23
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Very value for money brunch, unlimited starters is great and the main portions are large which is good however I was feeling already full from the starters and the manager was very kind and let us take it home. We were originally going for the Nobu one however I highly recommend this.
Aman Shah . 2024-09-22
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Having been to many, many Roka brunches over the years, I have realised that Aldwych Is the least pleasant experience. The food is below par, as is the service. On my most recent visit, I was unfortunately sat next to an extraordinarily unreasonably behaved child. Obviously, I understand that this cannot sometimes be helped. But the experience was less than enjoyable. No apologies Or attempt to make my brunch more enjoyable were made. I have come to the conclusion, That only Canary wharf Roka brunch is enjoyable and value for money. The atmosphere food and service is always much better than Aldwych. Will not return to the Aldwych branch in the future
L P . 2024-09-17
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So delicious. Service was fast. Drinks did not match the quality of the food. Not cheap.
Janek Bogucki . 2024-09-15
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Great value for money, you will leave feel full for sure! Service is good and the amount and quality of the food is reflected in the price. I recommend going with a group of friends to share all the food
Olivia Inniss . 2024-09-02
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We recently attended ROKA brunch and having done it numerous times before we were extremely disappointed with our latest experience. The brunch used to be so amazing but the service during our latest visit was awful. We opted for the bottomless option and waited 20 mins for an arrival drink and had to chase our waiter down for a top up on our wine. Our waiter appeared to be tending to larger groups as opposed the smaller bookings which only added to the frustration. Whilst the food remained great, the value of the bottomless brunch option is overshadowed by poor service and having spent approx £250 on brunch it was a waste of money with other establishments offering better food and service.
RSUS1275 . 2024-08-30
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Food is fine, overpriced for the flavour and portion size tbh. If you want a good option, get the set lunch menu. We had: Beef skewers- delicious, chicken yakitori - nice but too salty, Scallop skewers - need more shiso/dressing, squid karaage - yummy dressing but a bit wet and portion again tiny with barely present/not really crispy batter. Miso soup, rice, softshell crab maki all nice and reasonable tbf. Really rated the highball cocktail. Restaurant was suuuuper loud even at the edge hence poor atmosphere
Nick Perret-Green . 2024-08-29
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Absolutely amazing-must go restaurant.
RAFAEL DAVID . 2024-08-23
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Family went here. Lovely atmosphere. Manager very attentive and respectful. Other staff very courteous. Food was fantastic. Highly recommend. Family and I will return to this restaurant again.
Yvonne gosling . 2024-08-19
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Nikolai is the best waiter I’ve ever had. The chicken skewers were delicious. Some of the best food I’ve ever eaten
Eyal Gutentag . 2024-08-15
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Can honestly say it’s the happiest I’ve been since my cousin Francie beat Mike Harrington in the bowling road a few years back what a day I’ve had and what a day that was… splendid
Simon Odriscoll . 2024-08-10
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The food was yummy but the service was average. Also the music was a bit too loud for my liking but I guess there's nothing to do about it.
Karmen Pirh . 2024-08-09
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Nice,good food but a bit expensive for the price there are better and cheaper spots in London
Fabian Woolmer . 2024-08-06
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Food was absolutely delicious and they were very generous with the bottomless drinks. Left the brunch with a very full belly!
Caoibhe . 2024-08-05
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Food was absolutely delicious and they were very generous with the bottomless drinks. Left the brunch with a very full belly!
Caoibhe . 2024-08-05
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The food wasn’t as good as it used to be and the service wasn’t the most friendly.
Harts . 2024-07-30
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Sushi, maki and Japanese barbeque were really good, but a little expensive. Really enjoyed the miso soup. Service was good but I think the restaurant should probably help customers more in terms of orientating themselves with the menu.
Dave Smith . 2024-07-30
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DIVINE food ! The crispiest of crispy Prawn Tempura, the crunchiest of crunchy crab, the dropping-off- the bone ribs... sigh... A matcha / chocolate / pear dessert like magic on the palate. Don't pretend to "know" Sake v well but we were all perfectly happy with the standard offering. Only 3* for atmosphere because it was a bit smoky with a fishy smell when we first walked in - could do with better ventilation. But overall, really, really, REALLY good. :-)
Vanessa Watson . 2024-07-30
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The food and service was just OK, nothing special. However we were allocated the worst possible table in the restaurant. Changing a table seemed too much of a trouble in a half empty restaurant and still we got the second worst table, right next to a noisy group of 12 and next to the waiters service area, having them passing by us every other minute and the manager standing right behind me talking to a waiter with his serving tray inches from my face. I used to like Roka, but we will now spend money elsewhere. Upon exiting the restaurant we complained and we were faced with indifference.
ColmanLot . 2024-07-25
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Service was very slow. Waited a pretty long time for the starters. Beef fillet disappointingly underseasoned. Black cod was good. The worst thing were the desserts. Tried the seasonal raspberry dessert and the chocolate & green tea pudding - both so horrible they ruined a perfectly average meal. The chocolate pudding was super dry - the flavour combination was really weird - chocolate, matcha & pear sorbet! Won’t be coming here again. Too expensive for what it is.
S M . 2024-07-20
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It was my first time to try their lamb chops and it was amazing. Juicy, tender meat and great taste.
Tong Zhu . 2024-07-17
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THE BRUNCH IS A MUST Saturday and Sunday First of all get there when you are hungry- it is bottomless (you get unlimited selection of starters and choose one main depending on the brunch menu you pay for). This is set for a period of time which brings me to my second point- get there on time because your clock starts to tick from time of booking. The late you are the less time you will have to reorder your unlimited starters. When your time for unlimited starters is up they will let you know that it's the last plates. Overall the starters were great, love the chicken nuggets and dumplings 😋. Went for the £54 menu which meant 1 main- I went with Salmon but I must say I did not enjoy it. I personally it not find it well seasoned blunt. Paid an extra £20 for bottomless wine/prosecco so come thirsty. In addition, received glass of bellini on arrival. Desert was well presented platter. I was too full by then but lovely selection. DEFINITELY RECOMMEND FOR GIRLS BRUNCH.
Calycious_Loves (Carolyne) . 2024-07-16
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Good food friendly staff , surprised to have a TV playing sport , a bit sports bar like
Trevor Hanna . 2024-07-14
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Roka Aldwych offers an exceptional brunch experience that is both luxurious and satisfying. From the moment you step into the stylish and contemporary space, the ambiance sets the tone for a delightful meal. The décor is sleek, with a warm and inviting atmosphere, perfect for a leisurely weekend brunch. The brunch menu is a delightful mix of traditional Japanese cuisine with a modern twist. The variety of dishes ensures that there is something for everyone. We started with a selection of sushi and sashimi that were incredibly fresh and expertly prepared. The flavors were delicate yet pronounced, a testament to the high-quality ingredients used. The service at Roka Aldwych was very good The staff were attentive, knowledgeable. In addition to the food, the brunch includes a selection of free-flowing beverages. Overall, Roka Aldwych provides a brunch experience that is both indulgent and memorable. The combination of exquisite food, elegant ambiance, and outstanding service makes it a top choice for anyone looking to enjoy a high-end brunch in London.
Alex Jottini . 2024-07-14
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The dishes are very special And the service is great Many meats are halal.
Rashid Saif . 2024-07-03
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Overall, not a good value for money experience. Service was the most unusual I've experienced with at times overly attentive service but also some really long waits. It's really rude to clear plates while people are still eating and while it seemed like this might to be accommodate more plates this was not in fact the case and we still waited ages for the next plates. Some of a food was very nice but other bits were quite average. Restaursnt is extremely loud and could barely hear the person i was dining with. Overall, I couldn't recommend to a friend and would not return, especially with the automatically added 14.5% service charge which seems very high - I was shocked to be asked if I wanted to add anything on top of that and was seriously considering asking it to be removed anyway, given the poor service.
Chris Gillman . 2024-06-27
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Amazing brunch! Great food, lots of it too
Sinead . 2024-06-22
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Had an amazing evening at ROKA today (Fri-YAY) John Adrian who made our drinks and kept the company haha Loved vibes, music and cleanness of the place + professionalism of the staff. Will definitely be back!
Marika N . 2024-06-21
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Good food, spoiled by poor service. I’d expect better for the price.
. 2024-06-21
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Very good experience throughout, from food to service. Table service is excellent and compensates for a way less caring phone and door service.
pistakino . 2024-06-19
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I have eaten at Roka, Canary & Roka, Charlotte Street and I must say that the Aldwych branch is easily the worst one, it’s VERY loud and busy on a Saturday. I had booked to sit in the lounge and was seated by the chefs area. Was not impressed with the seats at all, wasn’t giving the vibes that my friend needed for her birthday. After showing my disappointment with the seats, the manager did manage to sort something out after waiting about 40 minutes and the kitchen was shutting in 20 minutes (stressful). Nevertheless, the service did improve after the rocky beginning. Our servers Raul and Nikolay were really great. They were attentive & made the experience better :)
Yemi Ajelara . 2024-06-16
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Been here many times. Service dreadful latest time. Then they charge 14.5% service and the waiter says that is for everybody else so can I please add on more for him!!! Not impressed.
Lord Suffolk . 2024-06-14
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Very nice atmosphere The cocktails were banging! Can't wait to be back!
Helene Williams . 2024-06-14
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Wonderful establishment and food. Sea bream and sticky toffee pudding are amazing. Rich and nuanced flavours
Gemma Sharp . 2024-06-11
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An amazing experience but definitely be prepared to spend! This is the best of the best food, kind of wish the portions were bigger but the experience was wonderful!
Bellabumps . 2024-06-06
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Roka is my go-to spot for a consistently excellent lunch deal. I come in regularly, and I'm always impressed by the freshness of the food and the quality of the ingredients. The dishes are always prepared to perfection, with a great balance of flavors. A special mention goes to their matcha dessert, which is absolutely divine and a perfect way to end the meal. Highly recommend Rokka for anyone looking for a reliable and delicious lunch experience!
Mikaeel Somji . 2024-06-05
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I had the most bizarre and disrespectful interview experience. I was invited to interview via a call that told me this was part time role for receptionist. I specifically told the lady I can only do weekday evenings, she said she will check and text me if it’s ok. She texted me interview and trial shift time. I showed up at the correct time, the Reception Manager sat me down and just said to me “Do you have any questions?” I was incredibly confused as I work in a Michelin star restaurant and have interviewed for other high end restaurants and the staff and managers are all friendly in the interview so I know this is not how a normal interview is started, this question comes at the end? I told the guy I am looking for evenings where he said no I need full flexibility. Does he just not communicate with his staff? I was very confused as I had specified this to his colleague earlier on the phone. Maybe there was a miscommunication but instead he rolled his eyes and pretty much that was it. Very inconsiderate and confusing, considering this location requires travelling to get to, inconsiderate of people’s travel and time for an interview too.
Morvarid Jah . 2024-05-29
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Good food. Very noisy. Service didnt match price charged.
Chris Green . 2024-05-23
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Let down by disorganised service
stephen philpot . 2024-05-18
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food is mediocre but the service is shocking
Steph Lau . 2024-05-17
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It's okay though overpriced, the atmosphere and service are very nice, seems to be the place to go for the insta pictures, but food wise it's really not worth the price they are charging. Me and a friend tried a bit of everything and was a bit disappointed.
Pedro Costa . 2024-05-14
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Good food, service and atmosphere. Love it.
Genevieve “Gen” A . 2024-05-14
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Gianluca has been absolutely amazing! He has made our experience 10/10. Will definitely be coming back!
Crlls . 2024-05-11
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What an absolute pleasure it was to dine at Roka! Everything was perfect!
LubnaZ . 2024-05-08
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I love eating here so much. I recommend taking the premium set menu. It’s great but do pace yourself because the dishes just keep coming!
OliEpp . 2024-04-24
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Enjoyed the yellowtail and the miso aubergine, felt the wagyu beef tasted a bit odd. It’s good food overall but nothing too special/ bit on the mediocre side for its price.
Chloe . 2024-04-21
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5:30 on a Saturday was like the local pub on match day. For such an expensive restaurant this was absolutely terrible.
Stewart Spink . 2024-04-20
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Was in there for several hours and not a single smile from any member of staff. Expensive for what it was. A couple of very average dishes, but a couple of very good ones, the black cod was gorgeous.
Damian Tuohey . 2024-04-17
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Great business lunch. very affordable set menu, although portion sizes were small.
Gareth Davies . 2024-04-16
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Portion sizes are a joke. £16 for 2 beef skewers. With one of the managers saying it’s that expensive because it’s beef. Had to argue to allow them to amend my original order. Don’t charge big money if the basic meat can be finished in one bite (Yes, beef is basic)!
Lauryn Alleyne-Coore . 2024-04-14
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Enjoyed bottomless brunch menu for £59. We had one round for starters between 3 people and it was already so filling! The starters were very tasty, favourite was the fried chicken and chilli mayo and sushi rolls. Potato crockets were perfectly crispy on the outside and lovely and creamy on the inside. Flavour did not disappoint. This was followed by a lovely main course, salmon fillet with teriyaki sauce. Dessert were like a work of art! Perfect balance of fruit, sorbet and chocolate. Did not disappoint! Great value for money!
Manni W . 2024-04-14
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Fast and fabulous. Perfect pre-theatre dining. Highly recommended.
snapdonald . 2024-04-12
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Place was really good and well located, the portions ARE very small to my liking, we ordered semi fatty tuna sashimi and we got 3 miserable pieces of semi fatty tuna to give an estimate the pieces were about 1 cm tall and 2 wide, remind you this was shared between 3 people. Apart from that the rest of the food was super duper nice, baby chicken dish was espectacular, the teriyaki salmon was also super good and its okay to share too same with the chicken. The dessert was excellent, i had the sticky toffee pudding with my son and my grandma had the mochi ice cream, she said they were pretty nice. Overall really nice place good service good food but some dishes were small. Would comeback Ps: I spent 250£ in total around 80£ per person
LuL0 _Kpo . 2024-04-02
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Retro soda fountain, fizzy sodas and ice cream floats.
Emerald Enigma . 2024-04-02
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Fantastic Service and the food was excellent!!! MUST GO!!
lisa craft . 2024-03-31
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The food really speaks for itself. We had the tasting menu and it was superb. Almost too much food for 2 people. Every single course was sublime. This is coming from someone who loves Japanese food and has been to many Japanese restaurants in a number of different countries! Will be planning my next trip back as soon as possible!
NJB . 2024-03-28
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The staff, quality of food/drinks and atmosphere are all outstanding. Only negative was a double charge for an expensive bottle on our bill - always check before paying!
redmeansrun . 2024-03-24
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I’m genuinely surprised at the reviews. It was average at best. We went there to celebrate a birthday and I’d planned to have the taster menu but on getting there the menu was lacklustre as was the atmosphere and decor/lighting etc. we had a small dish each and left disappointed. How they think they can put 14.5% standard service charge on a very average restaurant is surprising. I’d not go again or recommend it for anything other than a chain restaurant meal.
Ayesha Barakzai . 2024-03-24
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Lovely service and delicious food and drinks.
Daniella Nzekwe . 2024-03-24
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Excellent Japanese, the dishes are delicious and served with great care. Our waiter was attentive, kind and personable. The cocktails are also worth trying. I recommend booking.
Aurora Visentin (Aurora Visentin) . 2024-03-21
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High end Japanese restaurant with lunch deal
Rosalind McLean . 2024-03-20
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Used to be my favourite Sushi restaurant pre-covid but has gone massively downhill since. Such a shame. Not worth it anymore.
Sgt Bilko . 2024-03-19
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Probably my 5th time doing the Roka brunch. I absolutely love it.in fact it seems to just get better. Food always excellent and plentiful. Staff generally great. Sure we will be back again!
Fifi123London . 2024-03-17
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Excellent Japanese. Even the smaller seasonal tasting menu buries you with high quality food. Presentation is excellent. Attentive service slowed down a lot towards the end of the evening. Pricey, but not stupidly unreasonable.
Andrew Pierce . 2024-03-17
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I loved about the food, presentation at ROKA. The staff were attentive and helpful. The food were delicious and the portions were great. We had a lovely time. The presentation of the bowl of rice can be improved. (With rice all around the outside of the bowl, not neat & tidy enough)
Giselle Rosita . 2024-03-14
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Very disappointing experience for a restaurant with almost two hundred per person. Service was poor, waiters were lazy and indifferent to us. I was made to wait for almost half an hour for cold dishes? Doesn’t make sense at all! .The sushi at the local supermarket is even better than this, sushi had no taste seemed like it came from the fridge!And almost every dish was salty, but the steak forgot the salt. ☹️Any cheap Japanese restaurant could have served faster and tasted better. Lots of good restaurants in the neighborhood. Never come to this one.
Lena Ariana . 2024-03-10
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This brunch used to be so amazing. We were really disappointed on our last visit. The staff rushed us, served us from the menu we didn’t request, didn’t ask if we would like a last round, and also didn’t apologise. When I complained the managers reply was we had over 400 covers at lunch. As a customer this is not what you expect to hear from a 5 star restaurant as the reason for bad service ( if this is the problem Roka might consider employing more staff or reducing table bookings)
Pacey . 2024-03-10
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we went for the 3rd time for the lunch set menu they offer. really nice food and you can re-order extra items. really good location and love the food.
horshamkbk . 2024-03-03
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I love Roka and have enjoyed the consistency of outstanding food and flavours since it began. Generally my visits have been at Charlotte St or Mayfair. This is the second time at Aldwych. The ambience is like the other two and the service was generally good. My only disappointment was the quantity of food. All of the portions were a lot smaller than what we were used too. All of the group commented and said the same. Is this the aftermath of lockdown and the cost of product? It was the only blip in a great night.
SteveW . 2024-03-02
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Been here multiple times and don't get me wrong, the food is great and some dishes truly special, it's a great experience. It wouldn't deter me going back and i've been before on multiple occasions where it's been faultless but the service was just really poor yesterday. We were left waiting close to 30 mins for a round of drinks, had to re-order drinks on two separate occasions and when you're paying circa £150 per head for a special occasion, you just want slightly better. Still loved it, think it's amazing, won't stop me going back just thought that was a let down.
Nick Wright . 2024-03-01
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The food was amazing! A strong 5/5 - the service was also great too, the staff were patient with us and quick the food. HOWEVER, one guy was just complete bad vibes. Quite small and was giving manager or supervisor vibes. It ruined the end of the night for us. The vibes was good too, everyone was just enjoying their evening and eating away!
Sheila Francisco . 2024-02-29
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I loved about the food, presentation at ROKA. The staff were attentive and helpful. The food were delicious and the portions were great. We had a lovely time. The presentation of the bowl of rice can be improved. (With rice all around the outside of the bowl, not neat & tidy enough)
. 2024-02-29
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Beautiful tasting sushi in a lovely cool and relaxed atmoshphere! Its worth a trip everytime!
Rheena Chohan . 2024-02-28
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The food and service was generally good, however... I had a voucher for the bottomless brunch given to me as a birthday gift. The voucher does not have a value assigned to it, the recipient only sees that it's the bottomless brunch. I was asked what the value of the voucher was when I first showed them (before we ordered) and I said I didn't know because it's a gift voucher and that's not how it worked. I was asked to email the voucher to the restaurants reception email which was fine. The server then came back to our table having reviewed the voucher I emailed, then told me how much the voucher was worth and that the brunch had since increased in price since the voucher was purchased and we would need to pay the difference. This felt a bit off to me - the voucher was purchased for a brunch, not as a specific value, so to be told we had to pay more rather soured what was supposed to be a gifted and carefree experience. I have never experienced this elsewhere and I would urge Roka to reconsider their position on this in future and honour the voucher for what it is and the original value that was paid for it, instead of charging unsuspecting customers the difference. It really doesn't take much and is honestly poor customer service. We were also given the bill before the dessert had been cleared from the table, we didn't ask for it, which gave us the message of "please leave now". It felt like an unwelcoming approach to something that was gifted as a fun and luxurious experience.
Jess . 2024-02-24
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Fantastic set menu value last weekend. Mountains of excellent food .
Jennifer Tomson . 2024-02-23
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Weekday set menu is good value. Service wasn’t brilliant, we were in a corner and ignored quite a lot
penelope . 2024-02-22
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15791 Opinions
My partner and I thoroughly enjoyed our visit to Hakkasan. The waiting staff were exceptionally attentive and provided clear and helpful explanations throughout our meal. We opted for the Taste of Hakkasan menu, starting with the vegan dim sum and duck salad—both excellent choices. For the mains, my partner chose the spicy prawns, which were flavorful but lacked the expected spiciness, while I had the ribeye. Unfortunately, the ribeye was slightly overcooked and a bit tough, though I hadn’t specified medium rare. We also ordered a side of pak choi in oyster sauce, which complemented the meal beautifully. Dessert was delightful, with hazelnut ice cream—a personal favorite—though it felt less aligned with traditional Cantonese flavors. The cocktails were a highlight, skillfully crafted and beautifully presented. Overall, it was a great experience, and I’d gladly return to explore more of the menu.
120 Opinions
2350 Opinions
Bubbleology is one of the best Bubble tea shops. The prices are ok and the staff is kind. I really recommend the Dragonfruit fruit tea with tapioca. Will return!
8 Opinions
As it says in the title, this is the place to bear when it comes to authentic and deliciously made bubble tea. The service is always fast and I don’t think I can emphasise just how wonderful the drinks are. You get a lot of drink for what you buy plus there is just something special about the presentation of the drink and the way it is made that stays in your mind long after you finish the bubble tea. I particularly recommend the fruit teas, with some drinks it comes with fresh fruit in the drink that you can eat after! Always refreshing and sweet