Rockwood in Wirral

This absolute gem of a restaurant bistro run by Pauline & Chris had a fantastic meal for my wife Cathy's birthday food so well presented cooked to perfection thank you so much well recommended see again soon. Keith & Cathy.

Rock wood is one of my favourite restaurants we at Merseybeat Short stays recommend to our guests.We dine here regularly ourselves.Outstanding food and personal service and Independent ,locally sourced ingredients.Salt marsh lamb 😘Wirral has many fabulous hidden Gem s . This is one .😎

Attention to detail in food and surroundings. A warm welcome from the owners despite food allergies and a lady minute addition to our party. Above all, delicious food!! Great place to go for a special occasion.

Visited Rockwood with husband and parents for the first time last night…..absolutely beautiful decor, friendly service from all staff….the food ⭐️⭐️⭐️⭐️⭐️one of the nicest meals we’ve ever had. Cannot fault Rockwood. We will definitely be returning soon! 💯 thank you!

Rockwood is the best restaurant in New Brighton. The hostess, Pauline, is incredible. She is so kind, attentive and welcoming. She genuinely wants you to enjoy the whole experience. There’s no one better than Pauline. The Chef, Christopher John is an artist. His food is well thought through, great flavour combinations and delicious in every way. We love going to Rockwood. Thank you!

We went last night and had a lovely meal in a beautiful place, the service and the staff were fantastic. We will definitely be going back, thanks.

Had a wonderful meal on Friday 18th October, beautifully presented, and tasted amazing, I had the braised beef and my partner had the lamb, best meal we,ve had all year, first class table service, and even rung our taxi for us, will be back again to celebrate my partners birthday

A fascinating eaterie, beautifully decorated and maintained. We received a warm welcome from Pauline and great service all evening. The food was terrific, the prices reasonable. The play list was wonderful, too, very laid back. This place is special, Pauling, keep on doing what you're doing!

Absolutely delicious food, presented beautifully. Customer service excellent too with a really warm welcome from Pauline and the team. The dining room is sumptuously decorated too which adds to the experience. Will definitely be back.

Food and service was very good. Recommended to other people. Would go back!

How I and my friend was spoken to was sheer disgusting, you think your in the centre of London with your prices for the food, your attitude was absolutely deplorable. No respect to the customer no matter time or what we are ordering I've never been spoken to like that.

Fantastic meal tonight, service was outstanding, and the decor is just beautiful, would highly recommend for everyone to have a try.

First time coming here with my partner who has been several times before and raves about the place so was looking forward to trying it out. Walking along the side of the building towards the back entrance I wasn't sure what to expect but was pleasantly surprised by a beautiful back yard with lovely water feature and lights. Inside the walls are dark painted with ornate mirrors and a huge chandelier giving the space an intimate and opulent feel while still being relaxed. We were given plenty of time to sit and peruse the menu which had so many delicious sounding dishes we ended up having to toss a coin to decide! Our meals arrived quickly and were well presented. I recommend either of the seafood mains which come with the same delicious sauce. Overall the food is lovely and I certainly would eat there again. Pauline and her team do an excellent job, trying for more upmarket in a not very upmarket area which probably not a lot of people understand judging by other reviews!

Fabulous food , Fabulous service , will definitely return . A hidden gem just on the outskirts of the mayhem of victoria quarter .

Fabulous food, service and atmosphere. This is a real gem and a unique dining experience. Top quality ingredients, amazing personal service and chef's attention to detail mean each course is packed with flavour and the presentation is a treat on your senses. Can't wait until we are back in the area to return.

Only been here once, had the Bala lamb...absolutely divine! Decor was lovely. Not a huge amount of atmosphere in the place though, small cosy dining area and Pauline was a lovely host. Will defo go back for a special occasion.

This restaurant is quite the find! Unique and beautifully decorated, the food was absolutely gorgeous and reasonably priced. Would definitely recommend this place.

What an amazing experience!! The food, the location, the decor and the atmosphere just perfect. Thankyou so much for such an excellent service. See you again soon.

Hi Guys (owners of Rockwood), I’m a local who has yet to dine at Rockwood, which is why I have taken the middle ground and given a 3/5. My posting here is because I will shortly be looking to dine with you, and would very much like access to your menu and opening hours. So far, my internet searches have revealed your site but neither menu or opening hours (probably my limited IT skills!). Can you help me? Can you

I went to a private function at The Rockwood Bistro. It was my first time at the venue. The food, the service and venue was amazing, with a well thought out relaxing outdoor space too. Would definitely recommend and will be returning. Thank you so much to all at The Rockwood. 😊

Food was okay, overpriced for what I thought and the service wasn’t the best for a small joint. No atmosphere in side not for me but I see why others may enjoy it. (Reply to your review…. Please feel free to email me directly my email is connected to my Google account if you wish to have a conversion, when you say business close to you explain what you mean by this as I own an engineering company based in Chester. I wish you all the very best with your establishment I leave honest reviews based on my previous experiences. Please feel free to leave your email and I will email or call if you would like to discuss? I really don’t understand your reply.)

Both my partner and I went to a 60th birthday celebration at Rockwood Bistro. From the moment we entered to the time we left we were made to feel extremely welcome by all the fantastic and hospitable people at Rockwood. You were made to feel very special. The added detail from the decor, ambiance through to the lighting was beautiful and extremely classy. The food was in a league of its own, well above the standard of an average bistro. My partner and I have been to a few very high class restaurents over the years and the food here is most definately up there with some of the best. Can't praise Rockwood highly enough.

The experience commences from the Asiatic entrance to the bistro. It's a precious high end but relaxing experience that's is strongly underpinned by the couple who proudly serve such a sublime and exquisite ambience not only with their quality ingredients but in a meticulously thought through interior setting too with an authentic sense of wanting you to feel at home to savour the entire experience. We genuinely feel privileged to have learnt of the Bistro more by accident. A popcorn of tastes, crayfish and mussels bloody amazing. I am sure people of Wallasey don't know how fantastic this discreet bistro is. Don't tell anyone shhh

A perfect find for a relaxing quality night out. Food fresh attentative brilliant. Glad we have found this special restaurant in our local area.

A very good quality relaxing Gem. Food amazing,seafood,wine, service. A special night out. Look forward to return on a next Special night out. Thank you

Outstanding bistro with delicious food and amazing staff! Pauline the owner of the bistro treated us all like Royalty!

My wife and I came here for a treat after not getting out for a long time and it was fantastic, we were made so welcome in a relaxed setting. Nothing was a problem. Great music but most of all probably the best food I ever had. We will definitely be going again

Our first time to this restaurant, booked by our friend. 6 of us, a fussy eater and a vegetarian in the party. We did give prior warning. Such a well designed place. The decor is so good. I believe it is a family concern with the Chef, his partner and daughter waiting on. Service is perfect. The meal itself was a different level. Everyone was bowled over with the quality of the ingredients and the preparation. It's a small place and we were wary of over staying our welcome when everyone else had already left but the staff were just brill and almost insisted we stat and have anither drink. Prices are at the higher end but totally justified and worth every penny. Just planning the next occasion to go back and enjoy this fabulous place.

Fine dining and elegance at reasonable prices. Fabulous food, what's not to like? Book a table today. You won't be disappointed.

Beautiful atmosphere, we felt so welcome coming in. The whole time we were there it was so relaxing with perfectly selected music. The decor is also gorgeous. We didn't feel rushed at all and the food was delicious, definitely will be back.

Our go to restaurant whenever we are home! Chef and Pauline create and deliver a dining experience that is off the chart! I can not recommend it highly enough. Make the reservation, you will not be disappointed.

Very tasty food, well presented, good sized portions. Lovely friendly atmosphere and service. Highly recommended 👌

The best experience I've ever had! The hostess and all staff make you and your party feel like you are the most important guests they've ever had. The food is freshly made and is most flavorsome and well presented. The table is yours for the whole night, so there is absolutely no rush.

Beautiful decor, excellent food, very well presented with much care and thought

Fantastic food, lovely service, beautiful place.

Wonderful small intimate dining experience, with great food.

Had lunch here a few days ago. Loved everything about the bistro. Owners put their heart & soul into it & it shows.

I simply love this place. It’s beautiful and quirky in the best way. Had a bisque last night which was off the scale amazing! The rest of the meal was pretty awesome too. Cannot recommend highly enough.

Quite simply the best restaurant I have been to on the Wirral. It is an absolute gem with brilliant food and fantastic service. I would recommend it to anyone looking for a great dining expeience.

FABULOUS FOOD Rockwood is a brilliant venue - for fabulous food & excellent service. Try it, you will love it. In fact, you'll be writing a ***** review 😊 Enjoy.

Fantastic food brilliant service good price for the food I'll be back for the best service possible

First time dining at the Rockwood Bistro and this is a must go to when planning a night out. Celebrated my 21st there today and everything was top notch! The owners are very involved and loving of their business and their customers. Comedic and chilled vibe. Interior was a nice warm setting and exterior has a lovely fountain and smoke area. The food was very high quality and the presentation was perfect! I have no complaints about the food or the service and I HIGHLY recommend anyone to visit The Rockwood Bistro.

Fantastic food at a reasonable price would definitely recommend

Beautiful bistro, presentation and flavours of food outstanding. A truly lovely dinning experience. Would highly recommend the bistro.

A real treat. The food has been fabulous every single time. Stunning execution and a genuinely interesting and beautiful dining experience. Pauline is a warm host, and the service has always been impeccable. The selection of beer and wine goes perfectly with each meal. We have taken family here as our place to impress. Fantastic.

Best restaurant in the wirral. The service is impeccable . Amazing food cooked to the highest standard. Can’t wait to go again.

Superb food and brilliant service!

If I could give 6 stars I would. Everything about this place is incredible. The food is ridiculously delicious, atmosphere with the music and decor is superb, and the service is second to none. We were in the area for work, and were lucky enough to dine here a couple of nights. I'm very happy that we have to come back for more work as I can't wait to try more of their amazing food! Can't recommend enough!

First visit, return already booked. Came for lunch. The service from the moment we entered was faultless, Pauline is an amazing host. The decor and background music is fantastic. As for the food.....AA rosette worthy, with the closure of Fraiche easily the best on The Wirral.

Seriously good. A taste sensation in the food and drink as well as a feast for the eyes in the decor. Pauline is an amazing host and Chris is an amazing chef. Thank you both 🙏

What an amazing place to eat. The finest food I have eaten on the Wirral. The atmosphere, the waiting on staff and the food all perfect

Absolutely divine. Such a lovely dining experience. The restaurant is so lovely inside and also has a lovely courtyard. The food was spectacular and the service was brilliant. Glad we found this place. Couldn't fault a thing.

Great surroundings, brilliant attentive service, and fantastic tasting and wonderfully presented food! Bravo to you both 👏🏻 Highly recommended!! We are Looking forward to returning very soon 👍🏻

Amazing food and exceptional quality service, reasonably priced and great portion sizes.

A warm welcome by Pauline. Excellent food and service. Thanks chef, Pauline and her teams.

Lovely warm welcome, beautiful setting and the food was just amazing flavours of food unbelievable. Would highly recommend this restaurant/bistro .

We had a lovely leisurely lunch with our sister and brother in law, our first visit to the restaurant. Pauline looked after us really well and made us very welcome. The food was delicious as were the drinks, definitely the best restaurant in the area, perfect for special occasions. Will definitely be back in the future. David and Rosemary.

Absolutely sublime food. The atmosphere, decor and attention to every detail make this place a "must". Staff are soooo lovely. Cannot fault ANYTHING

Just had an unexpectedly AMAZING lunch! We were in the area looking for somewhere to pop into for a bite to eat and the food and service was unreal. The whole place is decorated so nicely and the background music was on point. We can't wait to come back with friends/family.

Fabulous intimate restaurant. The food was magnificent and the service exemplary. It had been 4 years since my last visit and I was not disappointed.

We loved our dinner here. The decor if fabulous and the food was delicious and the service was amazing. We were only in New Brighton for a few days but we will go there again next time we are in England.

We visited Rockwood on recommendation from a friend and we were not disappointed from the minute we got there the service was excellent. Pauline took our coats was really friendly and gave us time to choose our food. I had beef and my partner had chicken it was the best meal we have had in a long while it was cooked to perfection and the flavours were wonderful. Really lovely meal and we will be back.

Fabulous place for a special treat. Not cheap but worth it.

The food in the Rockwood is EXCEPTIONAL just a shame their not open more especially a Sunday. Pauline is amazing Chef is Michelin Star a great couple 🥰

What amazing restaurant so nice to fine a lovely dining place. Chiefs food was so excellent and a delight to eat. Paula is a lovely person, they make you feel so well come and relaxed. My husband and i had a lovely evening definitely be going back. So romantic and lovely for mature people. Thank you again Paula and chief. Xxx

WOW! Just tried Rockwood Bistro for a 3 course lunch. The standard of food is far above any restaurant we've eaten at in the area and the portion sizes were perfect for us, Outstanding! The owners are just lovely, we felt so welcome! We are looking forward to our next visit! Many Thanks, Derek and Paul.

After trying to get a table many times and failing, I was delighted to secure a table for 4. Pauline was most professional telling me all about how they like to look after their clients and having paid deposit I was really looking forward to it. The food was delicious and the service was spot on and a nice change from young waitresses on minimum wage who couldn't give a hoot. Rockwood Bistro is somewhere for that special occasion ŕather than a girls night out and I shall be definitely booking ahead to make sure of my table. 5 stars is very well deserved. Thank you Pauiline xx

Fantastic resturant and food. Pauline was the perfect hostess and was still smiling even though we where the last to leave. Sister has already booked for next Saturday and I will definitely be back. Thank you

From the 'secret' entrance to the skillful food; Rockwood sets a new standard for the North West gourmet seeker. Intense but still fresh flavours are rarely achieved but run through the menu. Our seafood choices were the best we have had in a long while. The most perfectly cooked lamb was enjoyed by a fellow dîner. Well done guys!

*Warning* Be prepared to experience a tantalizing Michelin fine dining and sensational gastronomic theatric experience. If you enjoy the best prepared beautifully presented dishes combined with exemplary service and wines and drinks, this is the only venue outside of London, this is the place to go! Many thanks to Chef Chris, we always enjoy your food Sir, and thanks to Pauline for being a very attentive host and Julian for his knowledge of wines. You guys always knock it out of the park! Truly exemplary in every way! We can’t wait to return for our next special dining experience 🙏⭐️⭐️⭐️⭐️⭐️

Love this place food always good and always welcoming .when I have friends staying I take them . great place

Ok I have had the pleasure 🙏 of eating the best food in an absolutely stunning restaurant, enjoying the hospitality and good company . Service you couldn't get any better . This place is one little gem. If I could give 6 stars I would . If carling did restaurants this would be it. Thanks so much . .

A great welcome from Pauline as we came in , asking for our first names which she addressed us by all through the service.. the restraunt has a lovely atmosphere, a homely feel to it..the menu is good with plenty of choice and also the same with the wine list. The food was excellent , the scallop starter in particular was delicious and the fillet mignon was cooked perfectly and tasted great..all in all we all enjoyed it very much and will be going back again soon. Thanks to Pauline and the team for a lovely night..

OMG..where do I start? The decor, the service, the welcome, the food....absolutely fantastic, our party of 7 were all totally blown away. If I lived closer I'd be there every week!

I booked a table here for my girlfriends 40th birthday. A very relaxing atmosphere and beautiful decor. The service was very good the waitress was well informed on the menu and the drinks to compliment the dishes. From the appetisers to the deserts the food was outstanding, a real culinary experience. My girlfriend was very happy! It was my first experience at Rockwood Bistro and it won't be my last.

Stumbled across Rockwood this afternoon, what a find! Incredible food and lovely owners, would highly recommend!

Just had an evening meal here it was beautiful. The food was amazing. The staff were lovely and the atmosphere was delightful. Thank you Rockwood Bistro for a wonderful evening we will be back. Stephanie Holbert

Beautiful foods and beautiful desserts 😍 feel like going to Michelin's restaurant.

Food was delicious, the presentation was amazing and the staff where excellent. Thank you Pauline, Chris & Jules

Great food well cooked, attentive staff and a lovely atmosphere. Superb.

Having encountered Rockwood thought-out the pandemic I have no reservations in recommending this establishment. Everything from the moment we were met by the welcoming Pauline at front of house to informative conversations about our food, has been of a very very high standard. 5 Starts in our terms. The food has always been on point and of an exquisite delightful level (some food has not just melted in my mouth but melted my heart in admiration) Chef as I respectfully call him was always in control and if requested, always on hand to answer any of my inquisitive questions of how the food was prepared and what was entailed in his mindset to create such dishes. Pauline, was always available to serve and help in a manor that was comforting and reassuring. She gave us the glow of being "HOME" and nothing was too much and the impression of "mi casa es tu casa" If we were to ask about future developments or new menus Pauline without hesitation had the answer immediately. What more can one ask Well we have asked and we are to be answered, Rockwood is developing and growing in its reputation and My wife and I await in anticipation to the warm homely welcome to the new approach and construction within the Bistro building itself. I have to say that am totally baffled by a recent review and can only surmise that someone is rather jealous of Rockwood ongoing success and development. My wife and I will take that review with a pinch of seasoning salt as we encourage all must. Chef & Pauline, we are so looking forward to when we return, keep up the fantastic standards, Service and supply of amazing dishes. SEE YOU SOON

Waited over 3 hours for food, Chris himself kept promising the food was only half hour away and after 6 times of saying it he finally came out with the food bringing some vile horrible food to the table, it was cold and over cooked we paid upon entry and they wouldn't refund he got very violent and spat at my girlfriend in front of a few kids they was crying and he told them to shut up before throwing the plate at a wall in the kitchen, he wasn't backup or busy there was 7 people in the "restaurant" avoid dont go there plenty of better places to go. He also looks like he hasn't bathed in weeks

Great food and service, easily the best in Wallasey

Got the takeaway. Excellent food and great value. Lovely people!

Fantastic night!! Highly recommend!! Enjoy.

A return visit to the Rockwood with friends and can honestly say we had a lovely evening. Staff were welcoming and friendly, and the dinner was amazing. Menu was varied and alternative choice given to cater for allergies. Would highly recommend this restaurant to family, friends, and colleagues.

The venue exudes Quality as does the cuisine. It’s more a sanctuary than a restaurant. The rear entry maintains a calm within the restaurant, perpetuated by Pauline and Christopher’s calm personas, punctuated by the incense of Lemon Grass wafting from Cambodia. This is fine dining, fine food indeed and at a competitive price point.Make it your destination, it will not disappoint.The subtle pan Asian fusion dishes are sublime as was the Lemon Sole

Eating here is more than the delicious food...it is an experience. Decor..eclectic..ambiance...intimate and personal. Food is the nearest to fine dining you will get outside of a major city...but the portions and presentation are above and beyond expectations. Chef has created a menu of his own imagination and not just the obvious tried and tested combinations. As well as the food and decor you have the full attention of the charming Pauline...who offers you the personal touch. When you leave you feel you have made a new friend.For anybody who is fed up up with franchises and chains...give this a go...you will not be disappointed.

From the very beginning, we were treated with the upmost care and wonderful hospitality from our host Pauline. A family owned bistro, the attention detail from an interior design point of view, is nothing short of spectacular. A contemporary, art nouveau vibe made our visit such a treat for the eyes; the mood and music complemented each other married so well. Overall, an unpretentious and welcoming atmosphere. There to celebrate our anniversary, we knew we would be in for a treat with the menu due to previous reviews read; however, we were not prepared for exactly how blown away we were going to be! To start, we shared the pork scratching appetiser, which had the perfect texture and slight crunch, accompanied with a superb homemade siracha sauce. We then enjoyed mussels done two different ways as our starters, both the best mussels we’ve ever had. We decided to ‘splash out’ and treat ourselves for the main and both ordered the Surf & Turf. The fillet steaks were cooked to perfection, the knife glided through them like butter. The AMOUNT of food we received, despite it being (in our opinions) fine dining, was supreme in quality and brilliant value for money. Since it was our anniversary, Pauline kindly arranged a beautiful celebration plate, which made our experience so personal and shows how much love Pauline and chef Christopher put into their beautiful restaurant. Without doubt, the best dining experience we’ve ever had, the level of consistency, professionalism, care and quality – is priceless. And even in saying this, don’t think it’s overpriced and expensive – it's worth every penny. We will certainly be coming back again. A huge thank you to Pauline and Chris who made our night so special.

From the very beginning, we were treated with the upmost care and wonderful hospitality from our host Pauline. A family owned bistro, the attention detail from an interior design point of view, is nothing short of spectacular. A contemporary, art nouveau vibe made our visit such a treat for the eyes; the mood and music complemented each other married so well. Overall, an unpretentious and welcoming atmosphere. There to celebrate our anniversary, we knew we would be in for a treat with the menu due to previous reviews read; however, we were not prepared for exactly how blown away we were going to be! To start, we shared the pork scratching appetiser, which had the perfect texture and slight crunch, accompanied with a superb homemade siracha sauce. We then enjoyed mussels done two different ways as our starters, both the best mussels we’ve ever had. We decided to ‘splash out’ and treat ourselves for the main and both ordered the Surf & Turf. The fillet steaks were cooked to perfection, the knife glided through them like butter. The AMOUNT of food we received, despite it being (in our opinions) fine dining, was supreme in quality and brilliant value for money. Since it was our anniversary, Pauline kindly arranged a beautiful celebration plate, which made our experience so personal and shows how much love Pauline and chef Christopher put into their beautiful restaurant. Without doubt, the best dining experience we’ve ever had, the level of consistency, professionalism, care and quality – is priceless. And even in saying this, don’t think it’s overpriced and expensive – it's worth every penny. We will certainly be coming back again. A huge thank you to Pauline and Chris who made our night so special.

Went for a meal here just before Christmas. Absolutely fabulous food, service, and place, stunning decor. Definitely recommend .

Went to this restaurant Rockwood Saturday 15th August we had been before lockdown and this was only our second meal out since lockdown was lifted. Meal was excellent and good value, staff where polite and very attentive room layout made us feel secure and whole experience was excellent l would recommend to anyone. It is clearly not closed and truly worth a visit

We ordered the Asian Rockwood@home for 2 people at £35. Pickup at the restaurant was easy and friendly, and the food did not disappoint. The 3 course meal was well proportioned and great value for money. For starters there was a selection of asian inspired picky bits with various dips, main was beautiful pork, noodles and crispy chicken in a sweet and sour sauce. The flavours were incredible and you can tell the food is high quality. We can't wait to try the full a la carte menu in the restaurant.

Had another amazing Rockwood@home. A trip around the world with Asian, Chinese and many other wonderful flavours. My wife and I (and children when we allow 😄) are truly enjoying Rockwood@home as the quality of the food is superb. Looking forward to dining in again as the experience is fantastic, food delicious and service second to none, however the @home offering is absolutely wonderful. Thank you again Chef, Pauline and team. Roy and Elaine x

Had the Persian Mezze last night 26/6/20. Good easy collection with no waiting. Every part of the meal was delicious. The starters of different hummus,couscous and various other pots were to die for. Best I’ve ever tasted. Two types of bread went perfectly with the food. Chicken piri piri and beef rendang also perfect. Also Eton mess and watermelon to round a perfect meal off. Really good value and thoroughly enjoyed.

Lovely ambience delightfull food and pleasent service perfect for a special meal we had the pre theatre menu and the food was to die for also love the decor so relaxing

Had a realy great lunch today before the theater the food was Devine and the service outstanding they deserve to do well as you can tell the chef is passionate about his food. The decor and ambience is very relaxing . Give them a try we all loved it.

Visited last weekend with 2 friends for lunch - first time for all of us and won’t be our last! The lunch menu was reasonably priced, and both service and food quality exceeded expectations. Pauline and Christopher went above and beyond to ensure we enjoyed our meal - the shepherd’s pie has since been recommended to family and friends far and wide Thanks again.

First visit to Rockwood and it won't be my last. Outstanding service especially the young man who has only recently started working here. The food was also outstanding, very tasty, cooked to perfection and plentiful. Couldn't fault anything about it. Thanks for a great evening.

Just had the most appalling experience at this restaurant.arrived at 8.30 pm on time , the restaurant was busy due to valentines night I assume ,a warm welcome and showed to our table. Menu arrived and ordered a bottle of Sauvignon blanc south African wine, young waiter looked and looked and came back with Chilean , I asked is it the same price ,to which he did not know but eventually I was told it was, anyhow my wife and I drank and chatted waiting for our food order to be taken after an hour I caught the chef prompting the waiter to take our order, I think they ignored us on chefs orders as it was fullWe ordered starters and mains of home baked bread, Menai mussels,champagne & caviar assiette and a surf and turfMy wife’s was delicious , my mussels were extremely gritty and at least 6 unopened,they where piled high in a small bowl so unless you took them all out you could not get to the lovely sauce at the bottom of the bowl to dip your bread inMy wife’s main came and she enjoyed itI ask for my fillet steak to be medium rare,Before starting our mains ,we where asked if everything was ok ,which it was at the time, however on cutting open my steak, it was over cooked and no way medium rare On advising it was over cooked, this is where the trouble started! The chef said no way it is over cooked and apparently we where asked is everything ok and we said it was , apparently you have a 2 minute window to complain from when your food arrives, so don’t keep chatting to your partner, just dig in as the clock is ticking! I sent my meal back and informed them I am not paying for it to which I was told in no uncertain terms I was ! I had said everything was ok in that 2 minute window, I paid in full and left extremely unhappy Never again will I use this restaurant, and I will inform as many colleagues , family and friends never to use itThe chef needs a huge lesson in customer relationshipsAnd by the way, what ever response, if any I get from this review from management, I will not care a jot!