Roadchef Costa Coffe in Cannock Chase

I got a coffee frappe with hazelnut syrup and it was the worst thing I have ever tasted. It tasted as though the milk used had gone off and left it gross lingering after taste. I’m usually a fan Costa, however this drink is not it.

This is probably the worst Costa I have ever visited. It was quiet when I arrived but staff were too busy talking to each other to serve me. Eventually I ordered a coffee, hot chocolate, panini and toastie. The hot chocolate came but they forgot the cream. I then waited for ages. They must have given my panini to someone else and there were no more available. When I got to the car the hot chocolate was cold. No organisation at all, I would avoid!!

We stopped here around 11.15am for drinks to break a long journey. Noah, the barista who served us was exceptional, he took multi-tasking to a completely different level. He was making and serving drinks, helping out other employees with orders, checking on hot food, re-stocking from the back of the kitchen area - all with a friendly smile and a great attitude. We hope he's being sufficiently noticed and rewarded for his efforts.

I attended at 14.30 for a loo stop and coffee, travelling from Hampshire to Clitheroe. Best Cortado I’ve ever had, really enjoyed it, the young man who made this coffee was an excellent. Barista. The young lady serving me was friendly and welcoming. Well done!

Went to Costa, served by a lovely, polite young lady called Neeve. Wish all the staff were this friendly and helpful.

I called in to Costa because I had broken down on the m6 toll rd with my daughter we arranged break down cover not knowing it would be 10 hours before we where rescued we spent a lot of time in and out of the costa and on of the Employees noticed us his name was Wayne a older gent with long white hair what a absolute star he couldn’t do enough for us as well as his normal work he kept my daughters spirits lifted throughout the day which made my stressful day a lot easier. If you have a yearly nominated best member of staff, I would like to put Wayne forward for this honour. What a true gent and an absolute credit to Costa coffee a massive thank you again to Wayne

I've been to lots of roadside or town centre coffee shops but the Costas on the M6 toll road is the worst. Watery coffee, tasteless toasties and sullen staff made it a most unpleasant experience.

Without doubt the worst cappuccino Served by the most disinterested person ever To call what i had a cappuccino is an insult to any other cappuccino out there. They should have been reported to trading standards for misrepresentation Luckily for them I was on the motorway when I tasted it

How difficult is it to make a bacon roll? This was a sourdough roll, with bacon and egg - ooh! sounds posh. It was covered in some weird, spicy ish sauce. Just horrible. 2 of those and 2 coffees - £14.80 wasted. Suggest the people that own/run this place actually try eating one of those things and see the error of their ways. Greggs manage it at a fraction of the price. It is not rocket science - please get a grip...

My husband and I called on our journey home from South Wales today at 6.40pm Firstly we were told in an abrupt tone there's only that side open. ( we were wanting a drink to drink in) We then ordered at the right hand side as told, I asked for two small drinks one hazelnut lattee and one lattee, I was charged £7.20 i was given medium I think because I didn't have a receipt. They weren't hot & both tasted disgusting, my husband said this first & my first thought was well he's tired, long journey. I then tasted mine & yes bloody awful. The queue,s were long so didn't want to wait again & complain so we left them on the table & left. Very disappointed in costas customer service skills & their drinks quality. My email is michelle66morris@gmail.com & I've used costa a lot in the past & now I'm totally put off!

Stopped in for quick lunch. Staff warmed up the macaroni cheese and handed me a spoon to eat it with. I asked for a fork and they told me to go and ask for one at a different outlet. When I said no - with a little effort they found a large pack of forks but were amazed that I didn’t fancy using a spoon. I know it’s not that big a deal but if you haven’t got utensils to eat a meal with just let customer know.

Good space for services. Let's face it none of them are wonderful but if you have to stop you can do worse than this one. Quite light and airy/

Stopped here for a coffee break. Had a great coffee and my youngest had a Fanta. Nice place to stop for a break before carrying on with the journey.

Roadside stop for a coffee break,at the services,single staff,was as sharp as a tack,but coffee was welcome at the early hours of the morning

This is like all other Costa’s it does what it says on the tin!! Light airy environment, good service and everything you could possibly need to eat & drink!!

Stoped late afternoon, good coffee as normal, nice cake. Not cheap but that is Costa on the motorway. We will return, this is the best place to eat at these services, good staff, clean table

I had to use the toll road and pulled into Norton Cane Services and Got two Latte from Costa Coffee. I was at the counter filling paper work out and instead of the member of staff (who was called Cathy) asking me to would I please move on to the next counter politely she never and just moved onto the next customer. I found her abrupt rude and just didn’t seem to care and just going through the motions. Now this is the second time I’ve written a review about Costa Coffee staff and I’m just wondering am I going to get third in a row.......If I was a mystery shopper they would be marked 0 on Customer Service. I am appalled that this is my second time and the service has been rubbish.

Costa, please note: The Barista ignored the queue of customers waiting to be served. I left and went to Warwick Services instead.

We stopped off for coffee on the way north. The service was fairly quick but there were no free tables to sit at, apart from the odd seat, and this was only mid-morning, partly caused by the external area being closed off for maintenance.This is popular with coaches in addition to cars and the sesting area is really not large enough.

our coach called in on the way home from our holiday we decided to try a coffee which was very good and the service was too the wait for our coffee was not very long and we enjoyed the drink

This is a convenient stop on the motorway toll road. As it was evening & staff were reducing the areas in use. We managed to buy a rather overpriced cup of tea & a cup of coffee. There was a variety of food available. The place was not busy.The loos were OK.

The service was as bad as that pun! There were 6 members of staff with none of them serving any customers.

Queues out the door which is understandable but extremely rude staff, cold coffees and a teapot that was only half full and didn't even give me a full cup of tea is disgraceful especially at the prices they charge. Asked for a couple of teaspoons to have one thrown at me and then told we couldn't have any more. Asked for a sausage bap and was told that they are at the other counter. Well why are you advertising them at this counter then?? False advertising?? This is an experience I won't be repeating here. Would rather go to McDonald's

We arrived after a long journey, thought we would have a nice breakfast, so we ordered a full English x2 we asked for scrambled eggs when it finally arrived we got fried eggs, so I said we asked for scrambled eggs to which she replied with very big sigh "oh' like we had inconvienced her so she then tutted took our plates. We then had to wait another 10 mins for our scrambled eggs, when we got it. It really wasn't worth the wait 1 very dried up mushroom and half cooked bacon. For the price we expected better than that.

As you'd expect a standard fayre Costa Coffee Vanilla Latte.

Stopping off on a long journey and battling for a parking space we headed into the Norton Canes watering hole. The thing that hits you is the noise level and headphones should be supplied to suppress the wall of sound that batters at you. But launching into the Costa we were quickly served and with the extreme heat of the day we both had iced coffees which hit the spot. A bit of sectioning off to cut down on the noise level would help you to unwind but as it is it's more of a war zone and makes you want to move on fairly quickly.

Approached the counter at 3pm today after a long journey to order 3 hot drinks There was a sign on the counter to say one of the petitions was closed. One of the servers (tracey) saw me walk away to join the queue at the other side, at the same time a 'good looking' gentleman approached the closed sign behind me and tracey couldn't remove the sign quick enough in order to serve him leaving me still standing in the other queue. Note to self, next time take a handsome man with me.

Great coffee as always with Costa will use again and I highly recommend it don't forget your Costa reward card or phone app

No syrup added. Overpowering coffee. And the toffee Apple hot choc was not great. Bit sickly. Big though for a costa. Business is booming in the coffee bean world!

Slopped milk in my tea and have the Gaul to charge me over two quid for the privilege. Some of the staff need Thu learn a thing or two about service - maybe look to a certain American coffee chain

Its a Costa shop in a big service building with a lot of other shops. Got a hot chocolate for the road as I was on the way to the south of england, got some ice cream and some doritos. Enjoyed it all.

Nice enough place to stop off for a rest on the M6 south bound. Coffee is nice as expected and usual motorway prices. Clean services one of the better service stations I have come across.

For a service station this was a change. The staff cheerful and kept the tables clean. Coffee etc was served in a reasonable time