Riverside Tea Room in Telford and Wrekin

I've been going to this nice place for many years & had a good relationship with this gentleman who owns the business. I thought! I've noticed over the years businesses set up, they can't do enough for their customers but unfortunately when they start being rude towards their customers it's time to throw in the towel. They do a card for valued customers. For each hot drink you purchase, you receive a stamp. Once the card is full, you get a free drink.. On one occasion I visited I forgot my card and he hadn't any spares to give me. He assured me on my next visit he would put two onto my card. I remember saying you won't forget will you joking. His reply was no with a smile. Guess what? On our next visit, I purchased food with two hot drinks served by another server. I asked to talk to the gentleman who served me on our last visit. He walked over and I explained politely. He said he couldn't remember and walked off. I asked him again politely. He replied it's just a card and walked off. Yes we have good days and bad days but unfortunately I've noticed over time the Saturday girls & boys have come and gone. Apparently, who havn't been treated nicely, one told me. Now his family are now behind the counter serving. It's just seems like a money making machine with no warmth no smiles towards the customers. I walked over to him and gave him my card. Unfortunately I won't be going back. Such a shame, but it needs to be mentioned.

Good selection of stuff but poorly designed and car park is dangerous

# Avoid Guy Russell !!!! I'm extremely disappointed with my recent experience at this subway. I ordered a foot-long Italian BMT, but what I got was a compromised sandwich. The lady preparing my order started making the sandwich correctly, but then Guy Russell intervened, instructing her to remove TWo slices of ham! This level of service is unacceptable. I strongly advise against ordering from Guy Russell. The lack of attention to customer requests and the meddling with orders is appalling.

Very impressed with our meal. We popped in to see when they started serving food as it was 11.30 and their sign said 12.30 but they were well underway with breakfasts and lunches. We went for beer battered fish chips and a choice of mushy or garden peas, and a prawn and Marie rose sandwich with a choice of brown or white bread. The service was very prompt and served with a smile. We also had a pudding from the specials board, OMG cherry pie and custard or ice cream. And again very prompt service. Lastly we had a decaff tea and latte with syrup and best of all for the 2 of us around £40 which we thought was very reasonable. Thank you to the staff and we will see you again very soon....

I first visited this restaurant in September and had a lovely meal no complaints, I’ve since visited twice more, in early October, I visited again., I ordered a meal again and asked for a rump steak medium, when it arrived, it was rare, I left the table and quietly went up to tell the waitress that it wasn’t as I had ordered, she apologised and 10 minutes later my steak arrived back, it was inedible !! I called in tonight for a drink, & the chef’s wife asked if she could have a quiet word with me round the corner, - She told me in no uncertain terms that I was not welcome, & I would never be served again. I asked why, she told me that I’d complained before about the meal, and that I had gone into the bar afterwards and told everyone about the awful meal I had had. This was a downright lie as I am not that kind of person. It’s a sad time if a restaurant cannot take any criticism without banning someone for complaining.