Richoux - Mayfair in City of London, Westminster

Dear Management, I hope this message finds you well. I am writing to express my disappointment regarding the treatment I received during my recent visit to your restaurant on 22/09/2024. Unfortunately, the manager on duty, Mika, was unprofessional and rude to me during our interaction. When I politely brought up an issue with my order, the manager's response was dismissive and lacked courtesy. This behaviour left me feeling uncomfortable and unwelcome, which is far from the experience I expect when dining at your establishment. As a customer, I believe that respect and professionalism should tu be at the forefront of any interaction. I sincerely hope this matter is addressed, and that steps are taken to ensure a more respectful and pleasant experience for all future guests. Thank you for your attention to this matter. I would appreciate a response regarding how this situation will be handled. I literally spent over 1k today and don’t believe this is the right customer service I deserve. Sincerely, Raquel 22/09/2024

Burnt Sunday roast - what a joke! Underhand tactics.. must be desperate. Last time I gave a 5 star review - despite poor service. This time it’s down to two stars. Service was better and maybe too much in your face… however the food quality and set up has gone down. There are far less people coming because of this. The steaks are poached and then grilled - you see this. Food was above average but not for high end standards. Drinks were inconsistent- small glass mocktails full of ice. Duck salad cold and full of fat. Margarita pizza with ricotta cheese, etc,etc

The best food taste and services 👍🏼 I will visit this place again for sure

Amazing dinner. Our waitress was lovely and she suggested many delicious dishes.

Steaks are really good as well as the burgers. 9/10 ..

Sunday lunch today Sat outside to enjoy the sunshine Good service and the food was a high quality - but it’s quite expensive most mains are 45+ if you want steak starters around 20+ Cocktails are great - wine selection also good but there is a high mark up (double retail)

This is a very beautiful place, I loved it

Service was awesome, vibes were great, food was good expect for the burger it was very bland.

The experience was unhappy, the order was delivered incorrectly. The waiter's response was unsatisfactory, the food was very ordinary. There is a complete change in the service and quality of food. I will not repeat the experience again.

I was with wilmer he was greet help and professional

its a nice place and food .. but its for one time visit

Very good food at a reasonable price for the quality, but drinks are expensive.

Very bad service he was so mean and he just didn’t want to wait to take my order

34 double cheese Burger , wagyu fillet, ravioli 👌🏼💯

Excellent food, wine and service. We had a late lunch and my only comment was that the bread was obviously sliced at the beginning of service and a little dry

Unfortunately, I expected better service for the money. Side dishes were placed on the tables and then shuffled around, some arriving late. Same for drinks.

Had an ok meal on the night of our 40th wedding anniversary. The welcome was warm (once we had sorted out we weren’t in the event upstairs and had actually booked to have dinner), and the service was attentive (bordering on rushed). The starters were fantastic which gave us great expectations for our mains. However, they brought the wrong side dish for my wife, no serving spoon for mine, my wife’s meal was a bit overcooked (but still ok) but my halibut on the bone had numerous small bones which I wasn’t warned of. In fairness the staff were very apologetic and didn’t charge for the sides, which was nice of them and not something we asked for), and the overall ambience was great, just a bit disappointing in comparison with when I had eaten there previously. i would go back again but would ask more questions about the menu options. .

Eaten there loads of times - sublime you should go!

Very expensive !!!!! They charge to much for a little vegetable And very noisy 🤕

So far the best meal of our stay in London. The meat is tasty and tender, perfect! All in a very beautiful art deco atmosphere. The service is also very pleasant, thanks again to the whole team at 34 Mayfair, especially to Jaime who took care of us.

The service was friendly, quick to respond to any needs before we even had the chance to express them, and the bar kindly created cocktails to suit my dates tastes perfectly even though they had to be invented on the fly The food was wonderful, as you would expect of such a venue The ambiance is nice. Good really. It’s the only part that didn’t impress per say though

The best steak in London It’s my favorite steak ever 😋😋😋

The food at the restaurant is wonderful and the server too Especially Jaime, is very excellent and attentive.

Food was okay so I’ll give it a three. Should have given it one star for the rude hostess that was there at 5pm when we first came in. There was literally only one table filled I asked for a table by the window and she refused because those are for guests with 6 people. NO ONE WAS IN THE RESTAURANT. They crammed us next to the only people sitting in the restaurant. We are and spent about a little over an hour there and only one man walked in and went to the bar. Instead of catering to non existent guests maybe make sure the people that bothered to come to the restaurant are happy. Do better. We definitely won’t be back.

The outdoor seating is nice, especially since the street is quiet, the staff is nice even with children, the food is delicious and clean, especially the burrata and burgers, a complete experience and a new favorite restaurant 💯

We had an amazing evening at 34, everything was perfect

The restaurant has a very cool atmosphere. We ate very rich. As a starter, Caesar salad and wedge salad. For main dishes, ribeye, New York, chicken, for sides, potatoes and cabbage. For dessert, chocolate ice cream and cheesecake to share. Martini appetizers, and a bottle of wine. What was very rude of the waiter is that there was still 1/4 of the bottle of wine left. He had already brought the bill and had looked twice to see if I had already paid, which seemed bad to me. Well, you could have the table in the reservation for two hours.

The food is good, though not exceptional, and predictably overpriced for this type of restaurant. The service is decent but not remarkable. In Mayfair, there are several alternatives at the same level that offer a better dining experience at a more reasonable price.

Great food and chill atmosphere. The wagyu is delicious alongside the premier cru wine

We went as a party of three on a Thursday night. Firstly the dining room, it is stunning, warm and buzzing - 34 Mayfair was packed. The service was swift, polite, professional and nothing was too much to ask. The food was fantastic, we had seafood starters and meat mains and everything was very well executed. The only downside would be the rather punchy, in terms of price, wine list. All in all a great evening and we will go back!

34 Mayfair is a culinary gem with delicious food, an excellent atmosphere, and superb service. Each dish is flavorful and beautifully presented, and the staff's attentiveness makes every dining experience memorable. Highly recommended!

The steak is amazing, the shrimp salad is delicious, and the raffaello, caesar, and donuts are amazing

Absolutely one of the best meals we had in London. Sophisticated atmosphere, every aspect was top notch. We had burrata to start, 34 hamburger and steak. Everything was absolutely delightful.

Possibly one of my favourite restaurants in London. The cheesecake is exceptional and is almost worth visiting for that alone. Delicious oysters and a great menu.

Steaks and the surf and turf were great. Highly recommend.

Amazing experience! Great food and service

A lovely exquisite place with delicious deserts, special thanks to Axel and his team of bartenders for incredible cocktails 🤩

Dining at 34 Mayfair was an exceptional experience. The food was exquisite, the service impeccable, and the presentation truly superb. Overall, I left feeling thoroughly delighted.

The service is excellent and the staff are friendly Thanks to our waitress Raquel 💐💐💐

Myself and my daughter stopped for a cocktail on our way home after a day out at Loose Women, must say barmen qere brilliant serving us an old fashioned cocktail which was superb, we are going to return soon to enjoy rhe restaurant

Very good food, if a little overpriced for what it is. Service was ok (nothing special) and relaxed atmosphere.

I liked the restaurant very much. The food was delicious and the madeleine was wonderful

The restaurant is great. We ordered the Caesar salad And Shrimp Cocktail And double cheeseburger

Had a business dinner here for 3 people. Very nice placez good food, good service which 2as attent8ve but not overbearing. Steaks were lovely and cooked as requested. Overall recommended. Long list of spirits to choose from, great Whisky section.

This is the best restaurant I have been to, I can highly recommend this place. The service was awesome and the scenery was lovely.

Just the nicest staff and restaurant. Ben was the best

Food was really good, the sauces that accompanied all the dishes were super flavourful and complemented the dish immensely!! On top of the rib eye we ordered we ordered the lamb as well. The lamb didn’t have any gamy taste and basically melted in our mouths.

Bartender (Axel i believe was his name) was phenomenal. Made delicious drinks, incredibly personable and was a fun personality to engage with.

Fantastic food and drink with I lively atmosphere

Pleasant but nothing to write home about

Wow …. A fantastic experience. My workplace had an event here, I travelled 3 hours and I was certainly very happy I made it. What a fabulous venue and location. I was very impressed with the atmosphere and fine details everywhere! The drinks were lovely, wine was great and the Scottish lager was very nice. Now for the best part, the food was superb ! Amazing flavours and great combination across the 3 courses. The people were more than friendly, it was a tremendous evening. Would I recommend this restaurant, 200% yes. Well done 34 Mayfair !

Great lunch set menu: 3 courses for £34. Got a salad, fish and donuts, all very delicious. Pleasant ambience, good service.

I like it before but last time they have done some changes. The menu becomes smaller and not a lot of choices

Really nice place, they’ve done a refresh, and you can see it. The food was good, the service nice, overall quite a nice place to luncheon.

I went to this place with my wife on 04/13/24 for my birthday. It was a fantastic experience starting from the location, the food and the super professional staff. I would highly recommend it and if I were to return to London, I would definitely come back to try it. Compliments....

Best Sunday Roast meat I ever tried. Special mention to Raquel and Jaime as they were very attentive, polite and helpful us to choose our meals. Place looks amazing also and decoration is superb

The food was excellent i love the macncheese and the starters were amazing i love the service and special appreciation for Rachel she was so helpful thank you for everything 🙏🏻

A good place if you want something a little bit fancy, service and food were great.

Delicious food, great terrace, great service!

A truly amazing hidden gem in Mayfair Great atmosphere and buzz, service was exceptional and food equally delicious

The food was absolutely amazing! Everything was cooked to perfection. The drinks were delicious and the service was outstanding! I absolutely loved my dessert of the doughnuts. This is my second time visiting and everything was consistent across the board. I will definitely be back a third time and more!

A solid performer, great wine recommendations.

Absolutely wonderfull!! Everything delicious! The chicken, the meat, the cocktails!! The staff very friendly, attentive, helpful.

Fantastic, one of the best restaurants in London.

The over all atmosphere is nice I like their burger and mac and cheese The stakes are honestly not that great

Very good food but a little stuffy and too expensive to my taste. Nothing more to say definitely not bad just not my style

Had a good meal here. Nice atmosphere with a lovely jazz singer & band on the night. Scallops were average, duck salad was good, USDA Prime Sirloin was average at best - no crust, underseasoned, wasn't a great cut as appeared to be very lean. Pasta dishes were great and so to was the chicken. Doughnuts were a delight. Sommelier was helpful and knowledgeable. Waiters were attentive but unnecessarily pushing to take orders. It would be nice to enjoy 3 courses and wine for 5 people at a natural pace without feeling rushed. Overall good but plenty of room for improvement. Not good value for money if you are price sensitive.

Excellent food, 34 shrimp mac very nice and service also well. Thank you for look after us and thank you also tiziano

Food was delicious and service was fantastic. They made us feel so special from the beginning to the very end of our visit. We will defenetly come back and highly recommend it to everyone!

Absolutely phenomenal dining experience at 34 Mayfair! From the moment we stepped in, we were greeted with impeccable service that set the tone for the evening. The attention from the staff was second to none, making us feel truly valued throughout our meal. As for the food, each dish surpassed our expectations. The tuna tartare was hands down the best we've ever had, bursting with flavor and freshness. The beef was cooked to perfection, tender and juicy with every bite. The chicken waffles were a delightful combination of savory and sweet, while the mac n cheese was rich and creamy. Overall, 34 Mayfair delivers an unforgettable dining experience with top-notch service, exquisite food, and a welcoming atmosphere. Highly recommend to anyone looking for a truly exceptional meal!

Perfect restaurant with great vibes....cosmopolitan, with great food, each dish was better than the last .excellent service, always willing polite and smiling .finally the dessert was delicious .good winemaker ..highly recommend!!

The service at 34 is excellent. Our waiter was attentive and very helpful. The entire staff worked seamlessly together to create a seamless dining experience. We never had to ask anything twice, the food was absolutely delicious! Every dish we tried was bursting with flavor and cooked to perfection.

We’ve been here 2 days in a row. We initially enjoyed a jazz night in there with a brilliant ambiance and the 2nd day we took the brunch in here. All I can say is that everything was so professional and both the food and services were excellent! Thank you!

Chewy 58£ steak that wasnt rested before brought to the table. Food is average at best - and not worth the price tag in my opinion. Cod was cooked Well, but underseasoned and the vegatables was like something you would get on an airplane.. Staff was alright, but we had 5-6 different people on us, which lowers your chill a lot, and one of them rushed us off our table 30 min early.. (we had a 2 hour reservation). So pretty annoying giving the Price tag. .. and then there is mandatory tips. Hate that. So not worth the money. Dont know if they had a bad day, but a chewy 58£ steak is hard to forgive and forget

The food is great and the staff were very polite and helpful

Had a lovely evening celebrating a birthday here. Our waiter Andre was wonderful and very attentive throughout our dinner. The food was lovely and overall atmosphere very enjoyable.

Perfect restaurant with great vibes....cosmopolitan, with great food, each dish was better than the last .excellent Service, always willing polite and smiling .finally the dessert was delicious .good winelist ..highly recommend!!

So delicious ( mac and cheese lopster + Japanese wagu steak)

A few weeks ago we were at the 34 Mayfair for dinner. Twice on two subsequent evenings. Mr Frau and Raquel made us feel welcome and we enjoyed our stay, the atmosphere and most importantly our food, very much. We like to come back to this restaurant because here they know how to deal with and handle allergies. I'd like to extend my gratitude to the kitchen-crew and everyone involved, as they went above and beyond to prepare a fantastic meal - adapted to the allergy-restrictions. We are looking much forward to visiting soon again.

nice food and good service. but quite noisy place

They are among the top Steakhouses and grill restaurants in London. Every dish we ordered was impeccably prepared and grilled to perfection.

My go to place for dinner or lunch. Cosy setting and food made from only the finest. Will definitely miss this place when I leave!

The menu at 34 Mayfair is a celebration of the finest British cuisine, with a focus on premium cuts of meat and fresh, seasonal ingredients. Whether you're indulging in a succulent steak grilled to perfection, or savoring the delicate flavors of seafood sourced from the British coast, each dish is expertly crafted to showcase the best of British culinary tradition.

I’ve dined here more than my own kitchen! The restaurant that always welcomes with open arms ! Trusty 34 Mayfair can always be relied on for a good meal. Food is always enjoyable and the atmosphere is usually always busy for lunch or dinner with a stylish decor and seasonal efforts. The burger is truly unmatched and one of the cheapest items on the menu - a win win ! An In-house bar for before/after drinks although not regularly sat at by guests in my experiences. The terrace is a great spot in winter (heaters) or summer. Parking outside if you’re lucky and based in the heart of mayfair you’re just a few minutes walk from the sq.

Went here for a private event. Service and food was lovely.

I’ve been going to 34 for years. Recently service has dipped below par. Last visit in January the waiter kept forgetting stuff. His shirt was untucked, looked scruffy. Think I will stick to Scott’s or Cecconi’s in the future

Great steaks, enjoyed the starter and dessert as well.

Lovely food, great ambience, expensive but lovely for special occasions

This is my third visit but this time was not as good as I expected but the service and staff were excellent

Average steak with the worst service I’ve experienced. All the employees are rude and arrogant, and not one of them had a smile on their face. They brought the cocktails we ordered first after the food arrived - that’s how bad the service is. The £100+ porterhouse steak is average at best - pubs serve better steaks for a fraction of the price. I was there to celebrate my birthday - the management was shameful enough to charge us £20 for a small birthday cheesecake. I will never return or recommend this restaurant.

I think we picked the wrong day to come here. The service was terrible. None of the staff made us feel welcome when we arrived and we had to call the waiter / waitress over several times to get any level of attention. Not good. Food was average. I wouldn’t go here again, lots of other much better places around Mayfair.

I had to send my steak back as it was overcooked…twice. The menu advertises a fillet. It was a New York Strip cut in half. I did not eat a single bite of my steak or sides. I asked to leave. The restaurant attempted to charge me for a bottle of water and 1/2 glass of wine. I’m all for paying for what I consume but I wasn’t going to pay for what I did not consume due to the establishment’s issues. Buyer beware at this establishment. Mayfair prices for Dover quality (in my opinion).

The food here is great, such that we've raved about it for a whole year and decided to go back again and it didn't disappoint. Starters were a treat, scallops cooked perfectly and the steak tartare was a generous portion. For mains the lobster mac n cheese and chateaubriand were as good as we remembered, cooked just right and having amazing flavour. Overall, we really enjoyed the food. Generally the food service was attentive however the night was marred by the front of house. It was a busy night and appreciate this but there was no waiting area other than the bar which was also packed. Both areas you're spilling into diners trying to eat their dinner or getting shoved about by more customers and the staff going in and out to serve customers sat outside. Secondly, we were waiting over 45mins for a booked reservation and there was no acknowledgement from front of house of this other than to wait, as they didn't want to ask diners to leave (at our last visit we were asked to pay and leave when our allotted time was up). We had to ask numerous times and there was no apology just that it was what it was. Maybe during less busy periods, this isn't a problem but when it is, it could have been managed better.

Great food. Staff was extremely efficient and accommodating.

Their ceaser salad, steak and burger are amazing! Love the place :) Came back again and loving it!

They hosted our corporate event and everything from decor to services to food are on point

Not a bad experience but the food was nothing special and prices were sky high. Felt a bit like a rich man canteen where any semi decent glass of wine will cost you 25 pounds.

The food is okay, edible, nothing special. Wouldn’t recommend if you are looking for good food, a bit salty. BUT OMG the servers STINK, makes me lose all appetite and almost have a gag response. I would imagine medieval smells like this as taking a shower is not encouraged. The problem is the uniforms are clearly not washed for quite some time, please wash them way more frequently and regularly, it is hard to not get skin diseases wearing these uniforms, please care about hygiene and your employees more, don’t save money on this. It smells so bad it’s like homeless and public washrooms combined (no offense), it is a torture being served.

I had a really disappointing experience at this restaurant. The customer service was poor and the manager disrespectful and I wouldn't recommend it because it is very bad restaurant and very bad manager

I would like to appreciates the duty manager who accepts us for lunch without reservation on new year eve , the food and services was amazing by Alix .