Richmond Hill Bakery in Richmond upon Thames

Arrive very hungry. This is a classic neighbourhood bakery. Lots of great things to buy. We will be back. Highly recommended.

Lovely spot to stop for coffee or a snack, which I had several times on my most recent visit to Richmond. Pleasant staff and I was able to sit outside and enjoy the sunshine. Many choices throughout the day ranging from breakfast sandies to fresh donuts and cakes. Cannot wait to return!

Very rude staff, bad food and highly overpriced. Staff heated up food but did not take out of the packaging, not an enjoyable experience. Would not recommend at all

Visited today for a family lunch. When we asked which sandwiches would be safe for our daughter (who has a peanut allergy) to eat, the response from the staff showed an alarming level of ignorance, as well as a complete lack of sympathy for the impact it had on a ten year old. We were warned to avoid pesto because it contained “pine nuts” (which aren’t nuts and certainly aren’t peanuts) and were then told that nothing was safe to eat because “it’s a bakery” and it’s impossible to avoid cross contamination. I enquired how they were able to market certain sandwiches as vegan if their kitchen management standards are so lax around cross contamination; could they really say they didn’t accidentally contain meat? It’s really disappointing that after so many high profile and very sad stories of accidental contamination this cafe isn’t more aware of the issues allergy sufferers face.

Such a shame. This cafe used to be a gem on Richmond Hill. Now... a soulless, cheap rent looking place charging exorbitant prices. Every item of food was stuck in a single use plastic bag - even if eat in. So the lovely gifts, candles etc have been replaced by shelves of paper cups, bulk packets of napkins and paper roll. All character gone. Not worth the walk up the hill and definitely not worth the prices they are charging

Walking into the Richmond Hill Bakery is a bit of a clenched-teeth experience these days. Choosing what to buy is ok (not a fantastic selection, but some very nice stuff albeit croissants in pre-pack bags(!)). But then comes the hard bit: communicating with the surly, reluctant staff - especially the guy. How long must I stand there, clearly wanting to place an order, waiting to get eye contact from the bloke as he fusses with the till and deliberately ignores me? How many times must I say what I want while I'm apparently deliberately misunderstood? And if I have the impertinence to arrive at, say, 15 minutes before the official closing time... I'll find the staff washing down the floor and telling you to go away.

It pains me to write this about a once much loved cafe, but it’s time to call it out. It used to be run by a local restaurant owner who truly cared about customers. The food was good, the coffees well made with good beans. Years ago, another owner took over. Slowly, almost imperceptibly, it has declined. The portions got smaller (sometimes they think we don’t notice), the food had less variety, the bread for sale less good quality. None of the old staff remain. It’s a cafe of hugely loyal customers, yet the owner still doesn’t know most names. The atmosphere has collapsed. It’s a shell of what it was. And the coffees are pretty poor. Richmond has a lot of choice; try ButterBeans for the best coffee, Ole & Steen for good sandwiches.. this Bakery could learn from others. I don’t think it can.

I’ve really grown fond of regularly coming here for coffee and occasional breakfast but I’ve finally been beaten this morning after an extremely lacklustre experience. Unfortunately there is a distinct lack of genuineness and warmth from the staff, especially the guy who appears to be the owner/boss. I understand running a business is difficult from my own experience, but I regularly put money in to this coffee shop, and the least you expect is a smile, or even the person serving you to concentrate on you and your order and not to just treat you like a punter. The person I just mentioned really needs to change the attitude or I’ll follow the actions of my friend who’s already changed venues to a few doors up for the same reasons I’ve mentioned. I do love the venue and the coffee and food, but the attitude and customer service is rubbish. Please change as I love the place!

This is a smart friendly coffee shop and bakery up the hill in Richmond. We enjoyed excellent filled fresh croissants with ham and cheese and my baguette with the same filling was like I was in France again. Great coffee and cakes to makes this a perfect place to visit

I'm a massive lover of almond croissants and always in the hunt for a great one, was recommend this place and it definitely didn't disappoint..Nice crumbly pastry with plenty of almonds inside. Their chocolate with almond croissant is great too. I recently ordered their sourdough bread (to get delivery). This was actually amazing. Yes it's expensive but worth it as a treat.

What a fabulous find. We spent the weekend at Richmond Hill Hotel just around the corner. Not wanting a typical hotel breakfast, we googled cafes close by for breakfast. This was superb. Indoor seating. First class service. Great selection of pastries. Coffee was good albeit we asked for double shots. Quiet, peaceful and relaxing atmosphere. We loved this so much, I would travel there from central London just for breakfast. They do take-away so easy to buy a coffee and croissant and head to the local park to enjoy the view. It is clear that the owners of this cafe care about customer service. Highly recommended.

Ordered oat coffees and bread for delivery. Oat milk wasn’t used. We don’t have dairy so haven’t drank the coffees. No hard feelings, and we will continue to order as we love your products, but were so disappointed. Please mark the cups to confirm it’s oat. Thank you :)

The bakery is still open during the lockdown. Nice place to buy some fresh bread and cakes to take home. Really friendly staff. They made me laugh.

Have gone for a run in the park, it was chilly, so coffees, pastries and crouque monsieur called for, cost under £20. We ate in, plenary of choice all looked enticing.

We dropped in for coffee and were really surprised. Lots of fresh made sandwiches and cakes. We really enjoyed it and wouldn’t hesitate to recommend it for people to drop into.

Carrot cake was good, scones and coffee was average and they didn’t have any cream. Quite expensive for what you get and the staff started arguing in front of the customers. Overall fine for a quick stop but wouldn’t come again. ff were arguing

The bakery was closed and the floorpan changed to allow coffee to be made at the front of the shop as well as the back. Sounded like a good idea yet it seems to have had the opposite effect. The setup is inefficient and wait times are longer as a result. The team don’t seem to have the same confidence

We had brunch there today and we all had the best time. Very cosy place, lovely atmosphere, friendly staff and delicious food and fresh coffee. I had the mini croissant with ham & cheese and the brioche with mozzarella and Parma ham as well as a cappuccino. Not located on the high street but only 15 min walk from the train station. No table service. It became one of my favourite artisan bakery in the London area.

Nice warm place, nice atmosphere, friendly staff, plenty of choices and nice cakes! One of the best places in the area to enjoy your coffee. If you find a table. Ha!

Better by far than any chain, this little bakery is the go to spot if you're in the neighborhood .. Warm and inviting on a cold day.

Per un italiano la colazione è sacra...le brioche e la paste erano molto buone e freschissime, anche l'espresso e il cappuccino, ambiente pulito (ma era molto presto) personale molto gentile...

One of the two cafres I use with my cycling pals when we go for our Wednesday morning rides.

Good location, cosy room, delicious cakes but coffee was too watery not the best quality to enjoy your drink, will give it another try

Great for meeting friends for a tea/coffee and a yummy cake. The breakfast pastries are great. Would definitely recommend it.

This used to be the best cafe in Richmond. The staff were friendly and pleasant. Some had issues with the staff, but it is hard to expect silver service if you the customer treat the with a surly indifference.

Great location, great room, good quality food but something just doesn’t seem to work.

Richmond Hill Bakery is a cute little bakery with good quality produce in a nice location. Unfortunately, it is completely let down by the staff that are employed there. Totally disinterested and frosty. The employees were all quite young which is great but it was quite clear they’d all rather be elsewhere on a Sunday afternoon. We’re new to the area and would’ve definitely returned had it not been for the service we received. We were ignored completely when we greeted them huddled around the counter. It’s a real shame to be honest and I can see from previous reviews that other customers have experienced the same.

I just had an awful experience with Richmond Hill Bakery as I was served by a rather stroppy very unfriendly girl named Elona. I poped in to purchase a slice of carrot cake to take away this afternoon. To be begin with Elona did not give me very friendly service she was rather rude! When I arrived home and opened my cake box I discovered also she had cut me the worst slice of cake, it wasn't even a full evenly cut slice of cake. I feel like I've just wasted £3.95 totally wasn't worth it and I feel very very disappointed with my visit today.

This is my favorite spot .The coffee Baked goods and the yogurt/compost pots are lovely. The locals and their pooches come for their break too.it seems to be a very popular place for small meetings too. When we visit Richmond we always make a point of dropping in.

Among the best cappuccino in London, nice atmosphere, great sandwiches! One of my favourite cafes in Richmond

I live literally 50 paces from this establishment and have been here several times since it opened around six years ago. Each time the service is horrendous - and each time it doesn’t change!!! Manners cost nothing people!! I suggest all your staff pop in next door to Oddbins and learn the art of customer service from them - no matter who is doing the shift, they are always lovely and friendly.

Service from staff were horrendous. Surly come backs and snotty responses to our questions. It was our first time visiting this cafe. It looked like a cosy cafe, however the procedures to order your drink was strange. You pay at a till in front of the store, then you'll have to re-order your drink at the back of the store where you'll collect them. We were not aware of that and the lady at the counter said in a very rude manner, "well, it's written on this paper right in front of you!". Absolutely shocking to that response.

We had a lovely experience at Richmond Hill Bakery - delicious toasted sandwiches and amazing carrot cake with cream cheese icing. It is a little gem in Richmond which great engaged staff and a cosy atmosphere. Perfect stop for after a long walk in the park.

Truth be told, I am hesitant to write a review about the bakery. Do not worry though, as this is purely a selfish motivation as I fear that when word gets out about this Richmond hidden gem, it will be even harder to get a table on the weekend!

I go out of my way to visit this coffee shop.

Been here a few times and have to say I like this place. As the name implies it is so much more than a 'coffee shop'. Delicious array of pastries and foods, friendly and welcoming staff, relaxed and comfortable atmosphere all add up to make this the sort of local place that I certainly want instead of the regular high street chains.

Went into this bakery to buy a coffee and felt very unwelcome by staff. A young-ish female at the front with glasses came across as too preoccupied with her conversation to engage with me as a customer. I ordered a coffee and was told very bluntly that you had to collect them yourself from the back of the shop, she was very rude and impolite considering she was quite well spoken.

Popped in for coffee and cake. The cakes were just amazing! The best red velvet i have had in forever. However the service wasn't great. I was left standing awkwardly whilst the staff chatted/ignored me and almost left to go elsewhere. Overall lovely though.

Very close to where we live. A nice place, usually have a place for us to stay for a.coffee on the week end. Coffee is good, nice atmosphere. Almond.croissants were dry but pain at.chocolate was.good.

Overall a nice place where to enjoy a cup of tea and delicious pastry. Cozy interior with few items from local artists for sale.

Great ‘doggy’ cafe where all well-behaved dogs are welcome. There’s a lovely atmosphere, good coffee and cakes. What’s not to love!

It's a lovely place and they offer a good selection of teas and coffee. Ginger cake and red velvet cake are amazing! Whenever I fancy a snack for lunch I pop in and order a quiche. Salmon quiche - hot or cold - is delicious.

the cafe is always buzzing and full of people. They make quite a few items in house but @import the rest@ ask which is which and choose the in house stuff.

Everything you want from a quaint and friendly neighborhood bakery. If you are in the area worth dropping in for a tasty treat

The cafe is located at very nice area so expectation was high , but as soon as we entered we found no soul , I have tried the coffee and it was very average , taste like Costa coffee to me , was not what you expect from such a pretty place

Richmond Hill bakery is a symphony of baked goods which will leave your senses begging for another visit as soon as possible! That and the staff are super mellow.

An okay coffee shop, in a pleasant location, and a nice environment to sit down in. Tempting looking bakery products, but I wasn't impressed with the Simnel cake I sampled.

A very cute bakery where you get a great variety of some sweet or salty pastries. Mini-quiche, brownies, cheescake... and of course some really good breakfasttea. Perfekt for a breakfast, little lunch or teatime. They also sell organic food such as sauces, noodles, eggs, bread, sweets and conserves. Everytime I'm in Richmond I have to come back.

Quaint and popular place, rightly so! Saw a rugby star in here too for an added bonus! Delicious quiches and cakes - and hot chocolate was very welcome! .

This bakery/cafe was a total favourite. However today's visit totally disappointed me. Firstly I noticed that the counter area did not have its usual appealling look. The bakery area with displayed bread was untidy. Then I noticed everything was a bit sloppy, rubbish box on view in the eating area. The standard of the coffee and the bakery products were great thank goodness. There were different staff.

Quirky bakery / cafe Very nice home made food especially the lemon meringue tart. Friendly service and thoroughly recommended Local parking was expensive but bakery was 5*

This is exactly the kind of stylish rustic quirky bakery/cafe that you want to find if you've traveled to Richmond for a feel-good day out. Simple benches and tables, piles of rustic breads on an old wood table, fancy knik-knaks and deli goods in alcoves and a marvelous display of cakes in the chilled cabinet. Quirky system of ordering coffee from a tiny hatch at the rear... Not cheap but always a good experience.

Une petite pâtisserie avec gâteaux maison et un bon café, ce qui est plutôt rare à Londres. Pas très loin d'une superbe vue panoramique sur la Tamise.

Love porridge ! Great friendly place ! Good to come and chill out reading a paper or having coffee with friends. Good selection of cakes and bread

Location is good and park my spaces outside. Quite a few tables and more at the back up a few steps. It's self service and although u pay for your drinks at the till where you get the food you have to then go and reorder it and collect it from the back. The have rolls and quiches , the rolls were not so nice but the quiches were lovely and a number of options. They have a number of cakes including gluten free ones, the carrot cake was good. They also sell cards and candles and mugs and a few other things although they are expensive. The coffee was just average. The prices of the food and coffee were reasonable and they also sell nice breads too.

We stopped at this modern looking bakery on the way from Kew Gardens. Really clean and welcoming. We had some tuna baguettes which were really lovely and fresh. Would definitely recommend and revisit.

I visited the Richmond Hill Bakery for the first time last week and it was so good, I returned again two days later! The chocolate brownie was delicious and the three-tiered chocolate cake was equally so.

Lovely place to eat for lunch and coffee whilst visiting Richmond on our way to the city. Friendly atmosphere. Most enjoyable.

The food and coffee here are genuinely delicious. It's this that makes us go back, not the staff. The staff are always chatting amongst themselves and barely break their conversations off to serve you, making you feel like you're really rude and annoying for interrupting them. They then get the orders wrong a lot because they haven't been listening to you properly. Much better service and equally as delicious food in Gails which is just a short walk away.

The bread is fabulous but one has to come early as the choices gone very fast. It is not the cheapest place but it is nice to have something like this in Richmond.

Went Richmond Hill Bakery to meet a friend for breakfast. I must say, if you wish to get annoyed on a lovely Saturday morning, this is the place to go! I waited in a queue for so long to get my breakfast and tea, just to find out that you pay at the till but get your drink at a bar or whatever they call it. So then you clutch your wallet and try not to drop a place with food whilst you wait in a second queue to get your drink! The place is tiny and full of people with kids. So they run around and push you, so a chance of you dropping your food is 20 out of 10!! I was waiting in this second queue for over 15 minutes. There were two people who were supposed to be making drinks. Only one of them was doing so as the other was chatting to one of the people in the queue clearly oblivious of the surroundings. Very very disappointed in the serving system. The food itself was nice, but some items well overpriced for what they were. Never ever coming back.

In a nice location but very overpriced for an average cuppa. Hot chocolate is always very weak and milky.

Sehr nette Bäckerei. Ideal für ein schönes Frühstück oder einen Kaffee Zwischendurch. Die Backwaren sind alle sehr gut und nicht die billige Supermarktware

If it wasnt for the delicious cakes and bread we would've ditched this place long ago. The staff are cold and unfriendly and sometimes make customers feel like an after thought as they reluctantly break off their conversations to serve you. The place could do with lick of paint too and the floor needs sweeping more regularly. It's a bit gabby to be honest.

We like this so much that we probably end up here at least once a week! its getting to a point when I say I am not going there again but we always do! Fab cakes and food!

... besonders die portugiesischen "Pasteis de Nata" (Crème-Törtchen) sind ausgezeichnet!

Beautiful and bright place, decent food, OK service (a little arrogant) and weird how you pick up your drinks at the back.

Lovely sandwiches and cakes. Good coffee and croissants. Great local place. Can take in your dog or leave them tied up outside and has a couple of tables outside. Highly recommended

Always great, friendly and prompt service. The sweets are always fresh and a real treat for all ages. Gets a little busy after the school runs though

I have been here quite a few times and have mixed opinions. It is, in my view hopeless for lunch due to the unnecessary use of mayonnaise in ham and cheese sandwiches, which simply doesn't belong. I respect the owner's response suggesting my previous review was misleading, however, I stand by the comment that mayonnaise spread on bread amounts to "smothered" and that the product itself is processed junk that ruins an otherwise good product. The point he does not address is that mayonnaise is simply not a product that belongs in a jambon beurre, and the item sold would be massively improved by using butter. I would respectfully suggest that constructive criticism is taken on board, rather than being so defensive.

You can buy your a nice bread loaf, enjoy your breakfast or have a lunch at this friendly bakery on top of the hill. The mixed fruit and carrot cakes are a must! And you can even meet some celebrities who live locally.

Lovely Sunday afternoon place for a cuppa as well great coffee and selection of sweet and savoury snacks. The scones and cheese/ham baguettes are great.

Living locally I have tried this coffee shop several times and each time promised never again. The staff are consistently rude and uninterested. Today, the chap behind the counter was chatting to a female colleague and despite me standing looking at him carried on then eventually finished and stared at me. Took my drink order and money without a word and dropped my change onto the counter. Incredible. The young girl making the coffee at the end of the counter did the same and the coffee was very average. This place has a major problem with staff and this time I really will not go back. Expensive. Decidedly average bread cakes and coffee and unpleasant staff.

My dog-owning friend recommended this place to me and we both took our small dogs for a visit.

Good coffee & cakes at not bad prices but invaded by Richmond's young couples in a hurry, out to see & be seen. Pick a quiet interlude and it's pretty nice. Staff are very young, ever changing & impersonal. Strange drinks payment and collection arrangement.

My daughter and I had just arrived from Heathrow and our hotel room wasn't ready, so we went for a walk around Richmond Hill and ran into this wonderful cafe/bakery. I was so hungry I didn't stop to read the tripadvisor reviews.

I went here for lunch, hoping to pick up one of the rather decent looking jambon beurres on the counter. For some inexplicable reason, a classic sandwich is utterly ruined by smothering it in chemical mayonnaise. They even put it in the ham and cheese croissants.

I really like this place but staff could seriously be more friendly. They all seem to be quite grumpy giving you the feeling you should have better picked another place for breakfast. Which is a shame cause their food & coffee is really good - not cheap though.

Dogs are not allowed into food premises. One Sunday there were three inside. A food hygiene rating of 5 is excellent but dogs need to be left outside and a sign saying so should be put up. Otherwise a lovely place for coffee and s bite.

Great place, nice food, and very nice location. It gets super busy in the morning after school drop off, but it is worth trying. The guy making coffee and some of the girls are super nice. Some of the other a bit less.

Love this Bakery, croissants are the best! the atmosphere in the bakery is also great, many locals are going to get some coffee and breakfast in the morning to.

Everything is well-done, from the old plank floors to the baked goods to coffee drinks to the font of the logo. Well-staffed with helpful people. Avoid on Saturday morning unless you fancy entitled types with buggies.

a sort of creche for the richmond hill mummy set - very expensive so self selects its custom. Tried to sit outside, two mummies had bagged the tables, and inside, it was like a nursery with infants using table tops as their personal pleasure. Fine if you re a Richmond Hill mummy

Living close by its a great place to catch up with friends. I am not a coffee expert, but whatever I have seems pretty good to me and the selection of freshly baked goods have always been very good. The quiches and sandwiches also are very nice....

Great food and service will return on next visit.Good coffee ,quality rolls and fillings.nice to find such a well run cafe - bakery

I've been meaning to write this review and been feeling guilty for not having done this much much earlier, as the service and the birthday cake we had made for my son's 1 year old birthday party was really fantastic.

I'm a big coffee connoisseur, having good coffee is a big deal for me. After raving reviews on this place, I thought I'd give it a shot.

Helpful service, popular with locals and amazing home baking. Try the breakfast brioches and the scones, especially. Really excellent local coffee shop - seek it out!

This bakery is ok but nothing extraordinary. If you live close by it is worth visiting, but I would not seek it out if you live elsewhere in London.

This small bakery is a locals hang out. In addition to brioche, the daily quiche is to die for. try to avoid the crowds of moms who gather about 9am after dropping of the kiddos at local schools

It's a cute and charming little coffee shop with great coffee and delicious desserts. We had the most spectacular chocolate cake. I'm not a big fan of chocolate cake, but my children wanted some. When I took the first bite, just could stop. The fruit tart and almond croissant were delicious too!! The staff were super friendly, and the decoration was really cute and cozy. Had a lovely afternoon!!

We got married last August and Richmond Hill Bakery made our wedding cake - it was totally stunning. We wanted a 'naked' cake (a tower of sponge cakes filled with fresh fruit and cream) and, wow, did they deliver. After my initial chat over coffee with the lovely bakery manager Jo Holland, some scrumptious cake samples were prepared for us (yum!) so that we could choose our flavours. The melt-in-the-mouth vanilla-and-fresh-blueberry sponge we opted for was incredible. And our finished wedding cake was spectacular: six tiers of vanilla and blueberry deliciousness, filled with clotted cream and berries, and decorated to wild perfection with icing sugar, more berries, fresh jasmine and fresh roses. It looked fabulous...and it tasted like heaven! We served it for dessert at the wedding and it went down to rave reviews. Thank you Richmond Hill Bakery, and especially Jo and head chef Paulo - our cake goddess and cake god!!

Expensive coffee at it's finest. The most superior coffee I have tasted and a selection of cakes to really enjoy. You must try the breakfast roll, tiny but so lovely.

We ordered via Facebook a dozen vegan cupcakes for a family wedding, and they were spectacular, thank you Jo!

Rather quirky arrangement where you order at the counter, have the pastries delivered to your table, but collect your own coffee at the back of the shop. Very good selection of bread, cakes, and pastries. They also sell candles, scarves, and other merchandise.

Although I agree with all of the positive comments about the character and atmosphere of the bakery, I have never found the staff unfriendly except for one dishevelled, bearded individual, who on first sight, I mistook for an irate intoxicated customer.

This is a welcoming, bustling café which serves excellent cakes, bread and savouries, all baked on the premises. They have a good range of teas and make excellent coffee. The staff are unfailingly friendly Dogs are allowed. A real find!

Came here for breakfast with my girlfriend and her parents. What a lovely, lovely place. The inside decor is superb and the food was just as great. I had a cappuccino, a croissant, and a bun with mozzarella, rocket, and tomatoes for breakfast. Everything was so fresh! Definitely coming back here.

I have come here for quite some time, and always found this cafe a friendly and nice place to go. It's very much a community cafe, always visited by locals and often along with their dogs! They have got some nice lunch rolls not to forget their lovely cakes and tarts. Coffee and tea not bad either. I will keep coming back again and again!

It has such a familiar atmosphere of coziness and trust! The pastries, cakes and sandwiches are all done in the premises and the bread is delicious. We go daily since we moved to the Hill one year ago.