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3,50

Based on 57 opinions finded in 1 websites

4.0Ambience4.0Cuisine4.0Service
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Nº 2969 in 4016 in Birmingham

Nº 75 of 116 American in Birmingham

Score
OpinionsNoteTripAdvisor573.5

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Great food. Generous portions. Fantastic service provided by our waitress, Jasmine (knowledgeable about menu, well presented, warm and friendly). Would definitely eat here again.

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Richard C . 2024-08-14

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We dined at the restaurant over the weekend, the service started off quite good. We were seated and wasn’t left too long before waitress came to take our drinks order…our food order was then taken and still no drinks had arrived. We asked where our drinks were twice and no one returned with them or to say that they wouldn’t be too long etc. the restaurant wasn’t busy at all, a max of 15-20 people in the restaurant and our drinks order wasn’t particularly complicated having ordered 1 beer, 1 soft drink, 1 bottled cider and 1 mocktail. Our starters then arrived..still no drinks for a good 10 minutes after they arrived. The taste of the food was faultless, only complaint we had about starters were that 1 of the plates had chips in round the edge. This plate should not have left the kitchen unless it was in a bin bag! We then had a bit of a wait for our mains, waitresses didn’t really seem interested in being there or even communicating with customers. Again, we couldn’t fault the mains. The portion sizes were just right, i ordered the venison burger which was easily one of the nicest burgers I’ve ever had, was very filling so shared my chips and onion rings with the rest of the table. The onion rings did come after the meals had been brought out so assume they had been forgotten to be put ‘crowning’ my burger. When the waitress came over for us to pay the bill, we had some vouchers to use along with paying the rest with cash, this was taken off me and the waitress disappeared without saying anything. The food was worth going for but the customer service is definitely lacking which really lets it down along with the waiting times (especially for the drinks when it was a hot day and all needed a drink).

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Steph R . 2024-08-12

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The restaurant was great but what made it extra-special was Luke who listened to any requests re table adn accommodated them really well. Luke was very attentive, always there to assist, so well done Luke - you made our evening more special! The food we had was the ' Hunters Hoard' which is a sharer board for 2, which I would utterly recommend for all met lovers. Venison was super-tender, duck was smooth, pheasant was delicious and soft..etc, etc - excellent dining experience worth the money. Looking forward to coming back soon.

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adka26 . 2024-08-07

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Having a couples day and happened to discover this restaurant. It seems to have an interesting menu and decor and never eaten at this restaurant before. As it was a Thursday afternoon not many people . Apart from one 8 table group. We sat down after 5 min ordered drinks and food , salad and steak and salad root vegetables with falafel. This is when things didn't go so well. We watched other people's food brought in who walked in 20 min after us. We waited over an hour until I asked the wait staff , how long 5 minutes, 15 minutes later we were serviced by the bar staff with apologies. Also the place was loud and layered on top of that bird noises even louder. Came out of the place with a headache. My husband enjoyed the steak and salad. Mine was nice but lacked moisture with the falafel and hummus. Needed a dressing. So hungry we ate, paid and left sharpish. All in all disappointed about the wait, loud bird noises with music and dry food. 2 main meals and 2 soft drinks set us back £41 . We won't be going back. A really shame

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Kiran B . 2024-08-04

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Ffion was such a great host. The food was great with good recommendations from the host. She got what we wanted and suggested the best thing for us.

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tshepiso n . 2024-08-03

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Looks nice from the outside, serving breakfast lunch and dinner. Service was very poor. We waited 40 minutes for basic food.

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DrElModir . 2024-03-03

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We didn’t book but the manager Luke was very accommodating We had a table upstairs but found music a bit loud and was moved downstairs stairs without any issues Absolutely brilliant service And food Best nachos Nothing was to much trouble Really well managed Well done to Luke and his lovely team We will be returning

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BAL G . 2024-02-18

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On first arrival we were greeted straight away by the staff and seated. Then we sat for twenty minutes with nobody taking a drinks order or seeing if we wanted food. Once we ordered we waited about 40minutes for our food. The food was delicious and was presented beautifully. Nobody checked to see if the food was ok and we weren’t offered more drinks. We then waited 20 minutes for the plates to be cleared away! We then asked for the bill because we didn’t want to wait for the desserts! The restaurant was not very busy so service should have been amazing. The staff didn’t seem to care and after the poor service there was a 5% service charge. Even though the food was lovely I wouldn’t go back.

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Doughty1 . 2024-02-17

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Consistency is surely one of the key goals for restauranteurs? And that is all Restaurant at the Woods scored well on for us today in that everything was consistently bad from the slow service when we asked for our food to arrive promptly as we were short of time to the all round dreadful food. The coffee was undrinkably bittter, four of us each ordered different menu items and found the food universally poor. Half cooked eggs accompanied a smoked salmon that was so salty it was almost inedible, this served on a soggy bun drrenched in some form of sauce that did not taste well. The smashed avodao with another dish just tasted wrong as if it seemed to have been stored or had stood around for ages before it reached us. My son’s Hunter’s breakfast had bacon that just tasted wrong as did bacon that accompanied two other dishes. Eggs with the Hunter’s breakfast were doused in great quantities of black pepper and with it came baked beans that were tasteless. Very slow service though only about 10 people were in the restaurant made us very late for our appointment and I then had to go and ask to pay as no one came to the table. When asked how the food was I pointed out that we were not happy. The solution was to offer not to charge us the optional service charge that I was not planning to pay anyway. To cap it all the contactless credit card machines were not working properly so even that went wrong.

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AN0N0YM0us3 . 2024-02-17

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What a great restaurant. I love the decor. There has been no expense spared. The staff have always been so welcoming and friendly and the food has always been delicious. I highly recommend visiting for brunch, lunch or dinner. It’s a great concept and just what Birmingham needed.

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Lizymee26 . 2024-02-17

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I visited this restaurant based on the great reviews just before the new year on the Saturday. I booked the restaurant as I was told I couldn't be guaranteed a table for a Saturday. The restaurant was empty, apart from two other couples. The food was of satisfactory quality, the chicken burger was overcooked and chewy. The dish my friend and I choose came with plain fries, but we got sweet potato fries. When I asked the waiter, he said they have no fries left so they substituted this. I said to the waiter, it would have been nice to have been advised of this, as I didn't particularly want SPF and he apologised. Overall, there wasn't a good vibe in the restaurant. The decor was nice and clean, although it was a bit cold and we were not by the door or window. My friend and I thought the menu dishes were overpriced. I would not be re-visiting the restaurant in a hurry, though I am sure other customers experience may have been different.

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Roseminae19137VS . 2024-02-14

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Superb food, piping hot and delicious; the portion size was very good as well. We had a range of meals and my all-day breakfast was superb. The service was attnetive without being fussy and the attention to detail on all the meals meant that all the family were extremely pleased with their lunch. Note however: I do wish that ALL restaurants would not serve backed-beans in a ceramic white ramikin! It is clear that these are microwaved beans and such things should be served together on a plate. They are difficult to extract without a spoon and take up unnecessary room on the plate. If you try to pick it up to empty the beans out you need a napkin which then gets coated with bean-sauce just creating one mess after another.

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martinhH5865RD . 2024-02-11

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Really nice venue and staff were helpful and assertive Ordered an Earl Grey and Iced Vanilla Latte that were fine, just standard run of the mill items. Ordered a Birds Nest Bagel and Breakfast of Eden, the bagel was cold when it arrived however the breakfast had been sat under a food warmer for a while as the beans had a skin on the top of them and the mushrooms has dried up. I feel I'd be able to get the same quality of meal from Weatherspoons if not better for half the price.

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Joseph F . 2024-01-29

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Had a wonderfully relaxed meal, family friendly and great food. All staff were super friendly. Great spacious table and warm welcome. I would say that this is a great alternative to the chain restaurants nearby. Thanks for a wonderful night

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looking4wardtomyhols . 2024-01-25

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I came from Leeds with high expectations. The experience was disappointing - There were 7 of us & we placed our group order. After waiting for 45 mins for our main meal, we had to ask how long the food would be. It arrived lukewarm at best. We raised this with the acting manager & were offered 10% off our meal or the food to be remade. We asked for the food to be remade. Whilst the cutlery changeover happened, the acting manager snatched the cutlery from my friends hand & grabbed the plate from in front of her, JUST missing her face. The food was made faster, tasted good BUT there was parts of the meal that were missing from the first time round. When we asked for the bill, we did say the food was nice but it hadn’t been made properly the first time round & was late. So for the inconvenience of everything, could anything be done. No we had been offered £2 off of our cold incomplete meal or to have it remade so in their eyes, it was all fine, despite the terrible service. Would NOT recommend.

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OnAir23419510555 . 2024-01-18

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I visited this place as part of a big party and on approach the restaurant looked really nice and welcoming.. I noticed there was wall paper falling off the wall but maybe that hadn't noticed. We picked from the Christmas meal 2 courses for £28 which i think was expensive considering the Christmas Dinner consisted of frozen yorkshire puddings and potatoes and over cooked tendersdem broccoli. Other people had the southern fried quail which i think is a big mistake deep frying such a small bird as it was dry and hardly any meat. Most of the food went back to the kitchen and people said they didn't enjoy it. The bar also ran out of wine glasses which I'm surprised about considering it wasn't overly business. The female waitresses that day all seemed really nice and hard working. All in all it was a very disappointing get together.

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sarahjane2211 . 2024-01-08

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We visited here for a family members birthday. The exterior and design looks lovely. Staff were friendly. However I had a really poor experience and I wouldn't advise any coeliacs to eat here. All of my family members food arrived and I was still waiting for mine to come. I was then told that they couldn't make me the gluten free pancakes or waffles due to the packet stating they had gluten & wheat in. I was surprised to know that they were from a packet rather than freshly made and also why are they on the menu as gluten free, if they're not gluten free? I thought it was very unfair to be told this when my family had nearly eaten their brunch and I hadn't eaten anything at this point. The manager did apologise, offered a discount and to make me a different gf alternative but at this point I lost all trust in the kitchen. I feel that the restaurant tried to cater for different dietary requirements but still has a lot to learn about the difference between gluten free and coeliac disease. I didn't eat a meal so left feeling disappointed and hungry.

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Loren E . 2024-01-07

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Fabulous vegan afternoon tea! Delicious, innovative and bountiful. Staff attentive and friendly. Highly recommend.

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Miranda J . 2024-01-04

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Average food and atmosphere vs prices you are paying. If seeking date night or treat night not the best place to be, however if after family meal venue imagine this is perfect. Sadly won’t be returning.

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Blossom1000 . 2023-12-30

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Beautiful restaurant and the Christmas decor was stunning! Came here with a large group of friends and we loved how magical the restaurant looked the ambiance was perfect. We really enjoyed our brunch! We had a few dietary requirements for halal and we were really impressed with the all the halal options! Highly recommend and look forward to returning to try the lunch and dinner menus

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Sultana B . 2023-12-24

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I booked a table of 20 for our work christmas meal and it did not disappoint. Everything from the ambience, service and food was spot on from start to finish. Curtis and the team couldn't have been more welcoming and were only too happy to...

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Sarah O . 2023-12-14

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Been keen to come to this restaurant since it opened. Happened to be in Birmingham so popped in at 1.30. Sat at a table right by the door very close to the occupied table next to us so close it felt as if we were...

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Adventure74159 . 2023-12-10

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The decor is lovely, however I would much rather recommend miller and Carter which is so close by. To start, we wanted a bottle of rosé, the server asked if we prefer dry or sweet, which we said dry. He then recommended the most expensive...

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Geegee123456 . 2023-12-09

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We attended for afternoon which was extremely disappointing. We paid £27 pp for an afternoon that consisted of sandwiches that lacked any finesse or flavour followed by stale biscuits from a packet. The menu states sandwiches meat / veg / vegan selection only one meat...

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Jasmine S . 2023-12-06

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We went to this restaurant for lunch before going to the theatre. The decor was lovely and the food was delicious. The fly in the ointment was the incredibly slow service. It was a shame because we felt stressed by the long wait and were...

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Alison W . 2023-11-27

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Get Molly that cocktail👌 2 visits with a board game and she (along with the rest of the crew) have been very accommodating, heck, give them all cocktails.

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J M . 2023-11-19

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This venue in the Mailbox is amazing. We liked it when it was Strada, but The Woods is so much better. The decor is beautiful and makes the place so unique. The menu has many interesting dishes that taste even better than they sound and...

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M C . 2023-11-04

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Excellent food and excellent service! Beautiful place! Very pretty. Lovely waitress Chloe and Christian thank you xx

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Linda3669 . 2023-10-24

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This is the second time we have visited this restaurant and again the food was delicious. This is our new favourite place to eat in Birmingham.

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JoO551 . 2023-10-24

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Was served by Chloe and Jem, both were super friendly and inviting. Drink was very nice. Would recommend.

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Katelyn P . 2023-10-23

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Amazing service from both Chloe and Jem !! Beautiful atmosphere and so relaxing !! The drink was incredible ! Would definitely come again ! X

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E K . 2023-10-23

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We visited At the woods last night for my son's 18th birthday. We were a table of 5, greeted at the door and shown to a great booth. We ordered drinks first and were given time to browse the menu. We ordered our food which...

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helencJ7589DW . 2023-10-22

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We had an amazing time at Restaurant at the Woods with our wonderful waitress Molly who took the time to talk us through the menu. Vegan and veggie options were incredible - remember to ask for the vegan menu and they were great at switches...

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rbark . 2023-10-22

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Great food, great vibes! Came for a friends hen party. Really good food also, had the venison steak highly revommend

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Amy V . 2023-10-21

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Popped here on girls day and we had a lovely time. The setting is really pretty and the staff are very attentive.

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Samantha M . 2023-10-21

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Lovely venue with a good wine selection. The staff were great and we would definitely come back. 👍🏼

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Happiness56970568391 . 2023-10-21

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What a vibe! Love the decor and great atmosphere. Went for a spa day with the girls and wanted somewhere to go for a nice drink after and this ticked all of the boxes.

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Gina S . 2023-10-21

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A great setting for drinks or food with friends. We came here for a drink after a meal in the mailbox and were seated in the upstairs section. This would be a great setting for a hen do or function!

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Katherine T . 2023-10-21

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We booked this restaurant for our 5 anniversary, we had heard a few good things about the restaurant at the Woods so though why the hell not. Upon arriving we had to wait 10 mins to be seen by the front of house, the couple...

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Maff C . 2023-10-18

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We were sat at our table for 20 mins before anyone came to take our drink / food order. 30 minutes later there was no sign of our food. I went to find a member of staff who said he'd look into it. 10 mins...

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Nick F . 2023-10-15

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Went for brunch. Service was polite but slow…order taken just hot drinks and a basic breakfast dish. One waiter serving and one making drinks. The one serving had to nip out to Tesco to get milk. Breakfast arrived before the drinks. It was like warm....

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Bababarbie40 . 2023-10-15

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Over priced basic food Fake trees Greasy burgers can make at home over priced salad more like a starter

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Ria E . 2023-10-13

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Went for a date night for the first time, really lovely decor and food (starters of chicken goujon & pulled venison & mains of duck) & cocktails were great and imaginative. Staff very friendly, but slightly slow service at the end but a busy evening....

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yasminbrum . 2023-10-07

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Visited yesterday with my partner and another couple. Amazing concept that is unique to Birmingham. The service was amazing. Luke, the owner, was approachable and knowledgeable. The food is delicious and full of flavours (see the pictures). We found out that the decor changes with...

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TheWonderer12 . 2023-09-30

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This was a great find. The food was amazing, congratulations to the chef and kitchen team. The service was impeccable with very friendly and helpful waiting staff. A special thanks to our waitress Molly. Also to the young gentleman waiter with glasses, I didn't get...

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rachaelbR8092AF . 2023-09-23

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What can I say about this place. It’s absolutely beautiful. The restaurant itself is the most beautiful restaurant I’ve ever been to. The food is out of this world and they off an amazing vegan menu one of the best I’ve seen. The staff are...

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kateld123 . 2023-09-10

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Service: friendly, but not the most professional at times. Greeting/goodbye needs improving, staff are pleasant but don't seem confident. Decor : lovely concept, loved the video walls and the theme. We did find the chairs a little too wide for the tables! Food: very tasty,...

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sarahsM4574BD . 2023-09-02

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Try to not leave negative feedback but this was incredibly disappointing and one of the worst places I’ve visited in Birmingham recently. Sat at a table for 20 minutes and no one came to take our order. Noticed little barcodes on menu so felt silly...

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okma90 . 2023-08-30

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After reading lots of reviews me and my partner visited on 28th august , we had great service from a young man (sorry didn't catch your name) he couldn't do enough for us. The wait on the food time was average we waited about 40...

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Navigator06028409392 . 2023-08-29

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I went here for lunch with my partner. It was a lovely experience and the food was great. I liked the atmosphere and Joe our server was great, very attentive and friendly. The only thing that let it down was that it was clearly understaffed,...

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edenemily09 . 2023-08-28

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Interesting idea. The decor needs a bit more work to take it from interesting to wow. Food was good overall the pulled venison over super crispy potatoes was the highlight of the meal. The duck was well cooked but very heavy on the smokiness which...

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Blue Moon B . 2023-08-26

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Tried this fairly new place. Was excited by the menu and, as a vegetarian, being spoilt for choice. It's a lovely atmosphere and a nice, relaxed place to eat. 5-7pm is 2 for 1 cocktails and tried thier lovely jar full of fireflies. The food...

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jo_donnelly04 . 2023-08-24

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When we arrived they pointed to our table but didn’t bother to walk us over. The waitress who took our order kept sniffing to the point where my young son asked if she was ok. The third waitress was warm and pleasant making positive recommendations...

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Peena09 . 2023-08-19

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My friend and I had a fantastic time at the woods! We had starters and mains and it was all delicious, highly recommend the burger with venison and quails eggs! Even better than the food, our hostess/waitress Molly was exceptionally welcoming, helpful and delightful. Not...

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J M . 2023-08-15

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Truly fabulous food at this restaurant - the best I've had of its type anywhere and prices were very reasonable for what we had, and they don't overcharge on the drinks which is another plus. There were four of us and we all tasted each...

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linden-s . 2023-08-15

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Visited this restaurant today after work. Lovely atmosphere and decor, I can see that a lot of effort has gone into it. The cocktail selection is varied and there’s a lovely 241 offer on at times. I had the Poison Dart Frog which was delicious!...

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Christy9409 . 2023-08-14

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We found the food sensational and the cocktails Devine. However, what made our visit memorable was the brilliant customer service of all the staff especially Mollie sorry if you’re a molly . She was just hardworking kind , professional and friendly.

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gareth b . 2023-08-10

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