Restaurant at Bailiffscourt Hotel in Arun

I’ve had a lot better and a lot worse….. the restaurant is large open and clean, the staff are friendly, but service is slow. The food was a small portion and was a little inconsistent in the way it was cooked…. Sausages both totally different, one burnt and the other a little under (but ok to eat) Toast was a little soggy. Mushroom was cold and very watery. Egg a little rubbery. Beans OK (but you can’t really get beans wrong) Bacon good. Hashbrowns over cooked. For the price and other available places locally, I’d only recommend if you are already in Sainsbury’s, don’t make a special trip. Better local options are Spoons and Tesco.

Got the order wrong, plain burger had cheese in and it was ready 15 minutes before the other four, bad service, poor hygiene

We ordered two large pizzas including a half and half. When delivered, the one half of the order was wrong. We called the store, was told a replacement would be made and sent out, but we had to keep the 'wrong half' to return to the delivery driver. Half an hour later we called again to be told our pizza was with the driver for delivery. By this time everyone else other than my partner had eaten...she was still waiting. Half an hour later we called again to be told it was still out with the driver. I asked if we could eat the 'wrong half' and was told no. The guy on the phone couldn't have cared less. He blamed it on new staff and actually said 'why are you blaming me, you do know I'm not actually Papa John'! The driver arrived as we were on the phone an hour and 15 minutes after the original delivery. And he didn't even want the 'wrong half' back!! Shame as it's great pizza when they get it right but the service and urgency to put mistakes right is lousy.

Order crispy duck pancakes and got crispy fat skin with hardly any meat. First and last time 👍

Today 4/12/23 The rating of 2 stars is for the food/cafe The rating I would give to the manager who resolved my issues is 5 stars……read on to hear the full story I order 3 all day breakfasts and some sides , we had to wait a bit of time for them to come also I had to clear the table myself from the last customer , also the table hadn’t been wiped over . The Breakfasts arrived , they were cold to Luke warm , we had a side order of chips they were a bit warmer. Nobody came to check after they had been served to the table to see if we were satisfied with the food. When I complained the response from the people in the cafe wasn’t great saying “we should have said at the time” rather than saying “I am sorry about this” …. . I asked to see a manager as I wasn’t overly impressed with the cafe staffs limp response . The came over to the table from the store. I explained the issues and also highlighted out while I was there another customer had complained about her lunch being at best warm when it’s supposed to be hot . I have since seen other complaints about the food being cold to luke warm when served on trip advisor. The manager who had come to the table to deal with our issues was a gentleman called Frazer can I say that he was the shining light. Frazer introduced himself and dealt with the complaint with the upmost professionalism and confidence and I would say that he is a credit to the store and a credit to the Morrisons brand. It would be great if someone possibly his Store Manager or Area Manager or Head Office could recognise him in some way as he turned a customer (me) who would have left the store as a detractor to a customer who left the store as promoter of the Morrison brand. Well done Frazer ! I am sure you will have a very successful career with Morrisons and I suspect you must be a very valued member of the management team at this store/Morrisons.