Restaurant at Bailiffscourt Hotel in Arun

We have been going to Bailiffscourt for many yess as we are local. There has always been a nice informal relaxed atmosphere there which we’ve liked!! But last week when we visited it was less than welcoming! It felt like turning up to someone’s house when not expected!! We came on a lovely sunny day and sat outside. The lunch was delicious but was spoiled by bored shuffling staff with no personality skills! All in all the place seems to have lost its special appeal and unless you’re staying or having a wedding they just don’t seem to be interested. We weren’t even helped with the bill at reception telling us “to go back to we’re we started from!” No smiles! No basic manners for the staff. Unfortunately I’m in no rush to go back or recommend to many friends who come to visit the area!

We went there for lunch for my Mothers 92 birthday. It is not the first time we have been there as my Mother is a local, but even she thinks it will be the last. The food was good but totally spoilt by the attitude of the staff. Starting with some young guy who answered the phone when my sister wanted to check about the table, who has no manners at all, followed by the waiting staff who looked like we were interrupting their day - how dare we. Presumably, they would just prefer us to pay their salary and not turn up at all! Sadly, this is not the first time but definitely the worst and as the management simply has not learnt how to train their staff, it will be the last time. There are lots of nice places in the area, why should we pay to be treated like that? No thank you.

Three ladies lunched there during the “eat out to help out” total lack of signage or staff inside entrance, waited about 8-10 minutes before a male staff member appeared & took us out to the available table in the courtyard, he seated us gave us a menu each took orders delivered food which was fine, only when we wanted to pay & leave the fun started. To cut a long story short, the upshot was they failed to process the discount on the original bill then after consulting the accounts lady who was very busy it took three weeks to process a £30.00 refund!!! Totally amazing considering this is an expensive place & has always in the past been on the top of their game.