Reservoir in Stratford-on-Avon

Good job this pub has finally, went with friends a week before it closed and could not believe the attitude of the old lady behind the bar, she was rude and abrupt to the couple before me as she charged £3 for a glass of water with a dash if blackcurrant, poured me a pint of Guinness in a Carling glass which of course was unacceptable, I said i am not having in that, luckily their was a guy behind the bar who fetched s glass from from the back which was obviously much better, she does not have any customer knowledge how on how treat people and to be honest is hopeless behind the bar, thank god the wacky the GK and her has gone .

This Pub is in a great location and could be so nice but the owners continually re-brand with the latest with CHIPS eatery. Short term face lift after face lift and PIZZA with Chips or Chips with Pizza menus. Not sure who the owners target market is but Customers want and deserve more than the current themes of Menus.

We booked for 11 people to celebrate 2 birthdays. We were not disappointed, the food was gorgeous, the staff were helpful and friendly and all of the food came at the same time. Large portions and the food was hot and for a great price. Thank you so much we will be back very soon.

Great place to eat, the food was lovely and hot came out within reasonable time. Staff were extremely lovely and went above and beyond to make sure our table was ok.

Amazing food and service we really enjoyed our meals and the promotions that was available was top notch

Excellent food and friendly staff who helped all o our party as there was quite a few of us. Would definitely be returning

Visited for a family meal. Great value for money and a huge menu choice. Staff are friendly and always willing to help. Yes the place is run down and needs a lick of paint, but the pleasant staff make up for it!

Came here for a family party, rang up on the morning and the manager fitted us in no problem. She was lovely and friendly and interacted with our children which was lovely to see. Even though extremely busy the food came out in reasonable time and was hot and delicious 🤤. Can’t wait to come back! Thank you to all the staff that worked 08/07/23

What has happened to this place? Perfect location in a nice area and it used to be a fairly decent pub for a reasonably priced meal. Badly let done by messy, grubby surroundings and staff who don't seem to care. Two examples from my recent experience: firstly, wine served in a tumbler because they had run out of wine glasses! Response from the bar staff, 'they've probably been stolen'. Secondly, a fairly expensive (£6.99) dessert of ice cream, chocolate and cream served in a warm dish. Waitress, 'All the crockery is warm here'. I think it's likely to be the last time we eat here.

This place is so run down you wouldn’t let you dog inside, the only saving grace is that it will soon be shut down and turned into a hickory smokehouse. Let’s hope that they can employ a good management team and some good kitchen team

Absolutely awful….. Food should attract far more people in such a beautiful setting but god knows when than shall happen

Good food , although the pub needs a good refit ,toilets are very trampy ,staff are nice and pleasant.

Visited this establishment for a drink stop after walking around the Lakes. I used to visit this place before it was rebranded as a Hungry Horse pub, what a sad transformation of a pub, it is probably the most run down place I have ever visited and there is a definite lack of investment. The weather outside was absolutely fantastic and to our amazement the heating was on , is this a way of getting customers to drink more fluids. We couldn't wait to get out of there.

Great food, great atmosphere staff were lovely and friendly even though it was busy food came out hot and tasted amazing will definitely be back soon 😊

This pub is in a beautiful location near to Earlswood Lakes, surrounded by lovely houses but the clientele it attracts not so nice. My friend and I went there tonight and I actually felt unsafe as there was a group of people by the bar brawling and shouting. A fight actually broke out in the car park. People were drinking in the car park shouting in front of families with young children. This pub could be so much better, it’s a terrible shame as it’s in a beautiful location. I was actually surprised it was like this.

Absolute disgrace of a pub. Out for an evening meal with family on Good Friday (6pm booking) and our table for dinner became surrounded by a full scale brawl. We had four children from ages 4 - 10 who were in tears from tonight’s events....

This is a treat - Gail is a legend. Great service, super friendly - best chicken in a bun ive ever had

Big thank you to the staff they were all super friendly and helpful. Food was great. All our meals came out hot. And was real delicious. Would deffo come again, thank you Gail and the rest of the team for such a great evening.

This is a place to be avoided. Please be warned... The service was slow, there were several uncleared tables. Our food for 2 people took OVER 1 HOUR to arrive. It seems the management of this place are unaware or don't care about the quality...

We visited last Friday with our 3 year old. Staff member on duty was lovely, she was very helpful and friendly. However the place was freezing, we never took our coats off for the duration of the session and our little one’s hands were also...

Came for Sunday lunch was beautiful hot and well presented. The staff was very knowledgeable, even though it was busy they took the time to greet me and my family and make sure everything was ok. My family and I had a lovely day out...

Our usual café on the other side of Earlswood lakes was closed on Monday so we thought let's try this one. Both my friend and I couldn't believe our eyes when our hot chocolate were delivered. No saucer nor spoon (not even dreaming of a...

We were a big family party and all had meals. The food all came out hot and fresh and very quickly, considering the large order. The service was, excellent and I'd particularly like to mention Jodie. Thank you so much.

We took our grandsons (older) omg …should have walked out to be fair …the tables were all sticky …the floor was covered in food …full of screaming children running riot ….accident waiting to happen …..staff carrying hot food .just not fair with the children running...

Went to the wacky yesterday for a party and Sean and Porsha looked after us all. My kids loved it. We was very well looked after, and would definitely recommend a visit.

I was looking forward to trying the steak with peppercorn sauce but my meal came out with no peppercorn sauce. When I asked for it I was told I’d have to pay extra, I told them the meal clearly stated peppercorn sauce was included. A...

Came in on a busy Saturday as a non booked table of 17 the manager was absolutely amazing with us, she quickly sorted us a table where we could all sit together. The atmosphere was great, food didn’t take to long to come out and...

visited the reservoir on Saturday as part of a birthday celebration, we had booked a table and was quickly seated to our table. Ordering at the bar was easy everything we wanted was available. When the manager (sian) found out it was my birthday and...

This meal was terrible. The whole experience was awful from the start. I had prebooked a table. When you walk in, it’s asks you to just find a table but some tables had a reservation paper on there with no names. Finally asked where to...

Visited for a small birthday meal and the service was awful!! They had forgotten one of the meals and when questioned there was no apology and I’ll check, she went straight to “no there isn’t, we’ve cooked what you’ve ordered and what was on the...

I had my sons birthday party here yesterday and it was amazing I couldn't thank the girls in the wacky enough we all had a lovely time and my son really enjoyed himself. The lovely girl who works there was so polite and made it very stress for me I didn't have to do a thing she done everything for me so I would like to just say a massive thank you to the blonde girl with her hair in the pony tail didn't get chance to get her name at the end but she is a credit to that place !

We used to go here regularly before lockdown—not for amazing food but for when we wanted something cheap, quick and relatively tasty. Unfortunately my salad in my wrap was dry and old and everyone else’s food was dry or bland. The worst of it was how tired and dirty the place had become at time when cleanliness should be a priority. Sad too see. Won’t be retuning unless standards change drastically.

Hello. Following a booking to the reservoir (Earlswood) following a table l booked for my partners birthday suprise. On arrival the pub was empty. We booked two steak mix ups from the menu. And drinks. We waited 45 minutes and no sign of any food? I asked at the bar for my food as by this time we had lost our appetite. Later the two steak mix ups arrived to the table. Both from under heat lamps!! Dried out leather steaks baked dry rice and salad. Skillet was baked dry onions baked on skillet. We complained and on of the three Managers agreed with my comments. He said the cook who was new was creating some very bad meals!!! My third bad experience with Greene king. Regards Ray

Food OK but the place its self is a bit of a dump to be honest in need of a good clean, the toilets were disgusting 😐, we won't be returning.

Under normal circumstances I’m sure the menu would be very good, sadly at the moment it is limited due to delivery delays etc.

Me and friends visited the restaurant yesterday. They was able to accommodate my food intolerances. There was also a mix up on the order, but it was dealt with professionally. The waitress who served us was lovely and friendly. Great service.

I visited The Reservoir today for the first time in a very long time and was immediately impressed. Despite being extremely busy in the restaurant, all staff I encountered were friendly, helpful and above all else, welcoming. It was explained to us at the outset how long our food would take and the staff were able to provide it sooner than estimated. The food exceeded all expectations and the experience was top quality, we will definitely visit again. Thank you

Extremely busy and every table and chair were dirty, even after someone came to wipe them. It took four tries to find an item they actually had when ordering- I had to keep running back to the table for alternative choices! I understand there are shortages at the moment but maybe a board somewhere stating what had run out would be useful? We were told half an hour wait for food, but had to chase up our mains after well over an hour, clearly we had been forgotten. Most of the food was good but we found really brown, slimy lettuce under fresh stuff on a burger which was pretty nasty. The sauce bottles on the table were empty, we had to try 3 other tables before we found some mayo. The staff were friendly but that alone isn't enough to tempt us to return as the experience was stressful with small children. The only really good feature here is the playground but we can find that elsewhere.

We called in here Friday afternoon around 4.00pm. The place was empty as we walked in and a member of staff who was in front of us walked straight on by without making eye contact. Another member of staff behind the bar looked incredulously at us as though they might not be open, so I asked if we could have a table and we’re told to sit anywhere without a ‘Reserved’ on it.Ordered drinks on the app, which came fairly quickly, and the looked at the food menus. The first two menus I picked up, I asked the server to take away as they were wet and sticky inside, disgusting actually. I ordered steak and half of it was fatty and gristly, the other half was ok. I’d ordered a side of two eggs and they were like rubber with hard yolks. During our meal, my wife went to the table next to ours to get vinegar, and was dripped on from a leaking ceiling. This had been leaking some time as there was a large damp patch in that area, but they hadn’t even bothered to close the affected tables off! There was also a light hanging loose from the ceiling and dirty doors and peeling paint.They’ve had 18 months pretty much to knock the place into shape, but it’s so run down they obviously haven’t bothered. On the plus side the beer was nice as were the staff who served our table, and this earned the two stars. Cannot believe how many recent five star reviews this place has, but we won’t be returning.

mixed grill sausages so hard would knock someone out! think they saving breakfast over such a shame staff are hidden

Ordered food at 5:25pm waited till 7:20pm so many people complaining. Partners food came out cold, chicken curry was cold in the middle. Never seen so many people send food back! Avoid! Chip shop on the way home it is!

Went for meal, previously booked, went to bar to ask about my table. Interrupted the staff gossip, when manged to get answer 1st member of staff looked stunned, 2nd said "sit anywhere!"No member of staff wore a mask throughout visit.Hand sanatiser at entrance empty.Tables wiped but really sticky.Floor very messy with spilled food, empty bottles on windowsills.Food ordered, arrived, chips tasted as if cooking oil old/dirty.Outside tables covered in old food/drink never cleared throughout meal, several groups of people smoking anywhere they chose, fire exit signs lying on the ground, gates to bin storage area broken down. Many windows rotted, paint peeling.No toilet roll in the dispenser however a soggy one on top of the cistern, no soap.Long time since I have been in a Hungry Horse, will be a long time before another visit.

Took the kids here to burn off some energy.The wacky warehouse was loved by the kids and after an hour we sat down to eat.Food was good, kids portions great, ours could of done with a bit more portion-wise.All in all a cheap, clean place to take the family.Will go again.

Amazing value for money I can't believe how much better the service now ! I'm sure there is new management because we used to come here years ago and it was terrible we are so glad we came back again because the food was lovely will definitely be coming back !

Went here with some friends as I have heard good things. I was very impressed the food came very fast and the drinks were a good price. The staff were extremely welcoming especially grace who helped my disabled friend order. We will definitely be coming back !!!!!!

Disgusting service. I booked a table for 7 of us. Firstly there was no one around to greet us I had to go and find someone. Then we was told our was over there in the corner as she pointed in the direction to the furthest point of the building and never even attempted to walk us anywhere near it. Once we found a table which wasn't even set up for 7 people, we have to drag tables and chairs to accommodate myself, partner & our children. The floor was covered in old food ranging from fingers, chicken nuggets chips amongst other food. The table was still sticky. We ordered our drinks and mains which took around 45mins to be served in a pub with only 10 people in it, 7 of them in my group. I had to then find someone so we could start eating at no-one bought any cutlery to our table.( also 5 serviette's for 7 people ?). I ordered a big plate platter with a 8oz steak rare, it was medium/ well done. My partner who had a 12oz medium came blue/rare. We could of swapped but why should we. When it was time for the main to be cleared it was only half cleared. I get back to this in a moment. Desserts ordered and another 25 mins they came they sundaes came all with table spoon when meant you couldn't even get to the bottom of the glass and when asked for the correct spoons I was informed that they don't have them. I ordered a syrup sponge and hot custard which was stone cold . Oh to let you know about the rest of the mains they were on the table 45 still after the first half was collected and was there when we left. I asked to see the manager which as another 20 mins there was a no show . But my kids didn't mind waiting during any of this as the found the rats on the decking highly amusing. So to sum it up after spending in excess of £140 I wished I could give no stars. On a plus side this place won't remain open for very long with this kind of service so no one else will have to endure what we did.

Atmosphere was great, Staff was welcoming, friendly and super helpful and kids love the outdoor play area plus the Wacky food was amazing and they have a great range of drinks on the bar

Great food, service and atmosphere! Staff were really friendly and attentive- would definitely come here again!

Amazing food, really good range of drinks to choose from. Staff were also lovely and I will definitely come again.

Great staff, fantastic atmosphere for Euros games, food is great with quick service. Always a go-to for a quick meal or a night out👍

Excellent service and food. Lots of choice and good menu could not ask for a better place to visit for an evening meal

Came with friends on Friday for burger deal and the food was amazing! Service was great and staff were very friendly. Can’t wait to come back again soon :)

I came to the Reservoir on Father’s Day and was served by Sean. Sean did everything he could to make sure we had a lovely meal and he really went above and beyond. Food was nice and dean was so friendly and welcoming. 10/10 service. Thank you Sean!

Lovely welcome and service from Sean always happy and makes us feel welcome Great service all the time thanx Sean

This pub is located in a lovely area and has a nice size garden with climbing frame and park for kids. There is a wacky warehouse too but this is currently closed due to covid. We were able to get a table without booking outside and ordered some sides to share between the four of us (2 adults, 2 kids) we ordered the dirty fries as they sounded good and we only wanted a snack.Along with the drinks, we were served pretty quickly and the staff were friendly. However, the food was not ideal. The tikka dirty fries looked great however the nacho cheese and bacon fries were missing the smoked bacon and there was hardly and cheese sauce. When I asked, the waitress was polite and went and got us some bacon but I wools have prefer red freshly prepared fries because by the time the tiny bowl of bacon arrived (it was about half a rasher of streaky bacon) our fries were cold. It was disappointing. The portions weren’t huge but they were adequate.Photos are of the fries tipped out of the metal tubs they were provided in

Considering it was a bank holiday Sunday and was very busy all staff where very welcoming. I would like to say a big thank you to the male host who sat us at the table we requested without and hesitation even though it was extremely busy. Food was perfect didn’t have to send anything back and me and my family really enjoyed it and we can’t thank our waitress enough she made sure we had everything we needed and was very well manned and extremely friendly (not sure of her name but she had blonde/brown hair which was up in a clip) she really couldn’t of done enough for us. We haven’t been to this pub in a very long time but I will say the new staff are amazing and food was amazing for the price!!! Thank you

For one of the first restaurant I have visited since lockdown its great! Friendly staff and delicious food I had the sirloin steak cooked perfectly with my partner having a gammon. Would highly recommend going here as it very inviting!

First of all I am not a person to leave bad reviews I would rather not leave one but after my visit on the 21st May I was truly disappointed, I have worked for hungry horse before in the management department and after having this huge lockdown you would of thought the reservoir would of had a luck of paint and some more time to learn the menu after I ordered a curry the onion Bhajis were blacker than my car tyres and just as rubbery and my other half’s mega mix grill no gammon no egg? Chips were still frozen, rice cold and I get it’s tuff having new staff to learn the new menus but it’s the fact of it took them 40 minutes to bring the food out after ordering and it honestly wasn’t busy, as I said before worked for hungry horse and I did always say the reservoir was the best hungry horse in my area(Birmingham) but it honestly has gone so horrible, don’t think I will be revisiting as we did have a table booked for the 28th a family members birthday but we have cancelled that thankfully!

Great for families, fantastic drinks, foods not great but my daughter loves it. Its a lovely pub, good play area. We go often and my children love it. We recommend it.

Friendly welcome by Sean very attentive to our family checking on us to see if everything was OK thankyou Sean your a credit to the pub

Went here for a meal with a friend... I had the fish and chips...fish was cooked superbly, when we ordered the dessert I had treacle sponge and custard I asked for additional custard...our waitress Holly was brilliant she got me the extra custard and made sure I got it hot as opposed to custard usually being tepid!! Holly also helped us to order ( strange times with Covid) she ensured that all of our needs were met and in doing so ensured our continued custom...apart from no mayo ( again due to covid!) great time was had by us

We used to come to the reservoir a lot but then had a few bad meals so stopped coming so often. We came for a meal on Saturday 10th October with our daughter and 2 grandchildren and had a lovely meal. The food was hot and fresh and we were very happy. The waitress who served us was Chelsea and she could not have done enough for us. She was pleasant and wonderful and made our evening even more enjoyable. We have been reluctant to go to any pubs lately with covid 19 but we will definitely be returning as we felt safe and happy within the surroundings.

Me & my family visited today we haven’t been here for a while but was pleased we did the service was very prompt & the food lovely & hot we were served by a young gentleman called Sean who couldn’t do enough to make our visit enjoyable we will be coming again & will be recommending it to our friends & family

Came here for lunch with my dad and sister and the food was absolutely amazing and the service by a lovely lady with the spotty shirt was spot on! Will definitely be coming back again!!

Okay, so maybe technically we can no longer be called 'girls' but we still want to go out and have a good time especially in these challenging times. Our welcome at The Reservoir set the tone for the afternoon...gentlemen (staff member I assume) greeted us by holding the door open for us..."Ladies.. "...how lovely was that. All the correct social distancing measures were in places, the staff, masked, were excellent very helpful, friendly and professional (even when we messed up the bill because we were too busy chatting ‍♀️). Food was plentiful, hot, and reasonably priced. We will definitely be back. Mx

I come to this restaurant quite a lot with my friend for some cheap and cheerful food. The food is always up to standards and I always feel welcome. The staff are friendly especially Sean (manager). He always makes sure everything is okay and always goes the extra mile to make sure we’re having the best experience. He is super super friendly and is always cheerful!! Thanks Sean and the team

We have been visiting the reservoir for many years , Sean and his team have got it spot on now when it comes to safety and customer service in these uncertain times . Me and my family feel relaxed , as all the correct measures are in place , hand sanitizers, table service , masks , one way systems , and it’s doesn’t feel intimidating . Sean and his team Always go the extra mile , last week they didn’t have a processco in that we like , and Sean said this week oh we have that processco you like in ,it’s little things like that . The food has been great lately piping hot , presented well and good value for money. Thankyou Sean and the team .Emma , Justin

With the current climate it’s scary going out but I don’t have to worry about it here. the staff take all the extra steps to keep me and my family safe With masks keeping their distance etc. Coming here is an enjoyable experience, the food is yummy and the staff are friendly. Shoutout to Sean! He is so lovely and helpful ( my family are fussy eaters!!!) thanks again!!!

Iv been going here for few months now after lockdown as moved my business near this pub, a member of Staff call Sean is just the best, he’s on hand all the time he’ll do anything to make your experience a nice one, if my steak isn’t how I want it they go out of their way to make it right ,went there this evening even though I was nervous, Sean placed us in a distanced place from everyone else, just pray we are able to still visit and covid doesn’t get any worse

we went for a family meal and took advantage of the lovely, spacious beer garden with play area. Staff are always friendly and polite - shout out to Sean and Kim; always brilliant to see and incredibly welcoming food was hot, great portions and value for money. Definitely our go to place!

Really tasty pub food and reasonable prices. Lovely atmosphere and the staff were extremely helpful and friendly. Would recommend.

Amazing service and food. Felt very at ease with the current situation and comfortable in the welcoming environment on offer. Staff couldn’t do enough for myself and my family. Will defo be visiting again :)

Staff and service are amazing, plus food is always good! Have been a few times and has always been a great visit 😌

Excellent food and very friendly service!! Would definitely come for lunch and drinks again the next time I can!

Lovely service from Sean very helpful lovely manners and so polite kept checking that everything was ok disappointed in the ladies toilets by the entrance doors no toilet roll only one that was wet through told the assistant manager but she never did a thing about it As she said she was going to check but never did

First time visiting Arrived about half 12 , was greeted straight away Nice table in the window Great food & drinks menu Ordered on the app Drinks & food arrived quickly Will definitely return Special thank you to Jessie for her amazing customer service skills

We were a little unsure what to expect with our first visit since lockdown but we needn’t have worried.We were greeted and looked after by a young man named Sean who made us feel so welcome and at ease. We started with a San Miguel each which was promptly brought to our table and the quality of the drink was excellent. We decided on the same meal of the 8oz sizzling steak, both medium rare, which were cooked to perfection and very filling.Another prompt delivery of 2 pints of San Miguel finished things of quite nicely.All in all an excellent experience, good food and great service with a good atmosphere.Thank you Sean and all the staff for all your efforts in keeping us happy in difficult times.We will be back in the near future

Really lovely food, staff extremely helpful and polite. Food came out fast. Will definitely be going back.

I visited the reservoir with my partner on a week day after work. The bar staff clearly have no idea what they are doing. The wrong food was delivered to our table 3 times! And wrong drinks were delivered twice. Nothing was what we had asked for! For example we ordered a lasagne and a mac and cheese with a side of chips however received a kids chicken nuggets and a lasagne that was missing garlic bread and also no sign of the chips. The deserts were again not what we asked for. If the food wasn’t enough of a disaster the staff were having an argument across the restaurant! The lady was clearly annoyed that the bar staff were being so unhelpful however shouting across the restaurant at them is completely unprofessional and not what your customers want to watch. It was that bad of an experience it was laughable, I don’t expect much from a hungry horse but this was terrible! Further to this I emailed head office and have had no response! Terrible, Greene king sort your selves out! We were 1 of May customers that were unsatisfied that evening!

Had a lovely meal at The Reservoir. Staff were great greeting at the door and taking us to the table. Service was quick and check backs were complete making us feel welcomed and at ease to enjoy our meal. Would recommend!

Went with my family a couple days ago and it was a great experience. The food took 15 minutes and tasted great. Staff were all lovely and professional.

Went yo resivour for meal with friends and it was great was busy very busy was told hr wait for food which excepted. Understandable has was the 50% eat in help out. Food was good and so was service! Ok so alls good and wait what amazed me even more was seeing two families faces. Two of the 3 amigos from bella italia.(still don't know names) they are a credit and bella must be upset losing them.Had lovely evening

Had a lovely afternoon with my family after a stroll round the lakes, our food came out straight away and was amazing best food we have had here in a long time ! great work !

Visited the reservoir with my family this evening to take advantage of the ‘eat out to help out’ scheme. Although it was a busy night and the team were clearly under a lot of pressure they couldn’t have done anymore to accommodate us!! Although there was an hour wait on the food, our drinks arrived quickly and when our food arrived it was thoroughly enjoyable!! The manager also came over to apologise for the wait which I thought was an excellent touch to the already excellent customer service! Will be visiting again! Thank you

I dont normally leave bad reviews but I feel I need to support the other diners from last evening. The staff were appalling, one girl had massive nails and when she held the ice cream they were in the bowl. Now this is a time of high anxiety for many. I thought the plates should be delivered on a tray to avoid Covid.We waited an hour. My chicken skewers were cold on the skillet with congealed vegetable. I did want to send it back for the length of wait. Onion rings soggy chips overcooked and cold.No track and trace let's hope someone gets food hygiene involved. I concur with all the other comments.

Just got back from a very disappointing evening. We were a party of 6 and it was supposed to be a nice family meal to celebrate my daughter passing her nursing degree. How wrong can you be! So we pre-booked our table and arrived on time. We were seated immediately and ordered our food at the bar, we were told it would be an hour wait for food, which we accepted but not entirely happy, but accepted it as there would be little chance getting in anywhere else at such short notice. So an hour came and went and still no sign of it arriving. We asked 3 different members of staff for an ETA and was told varying times and on our last request we were told it was being plated as we spoke - cue another 20 minutes and still no food. At this point our 9 year old was beginning to get tired and irritated, so we took the decision to ask for a refund (which was given) and we left annoyed and hungry. What a disgrace, staff didn’t seem bothered about our complaint and just took it in their stride, as if it were a regular occurrence!All I’d say is avoid at all costs - certainly won’t be going again.

Something went very wrong with our visit today. We walked up to the sign that says “please wait to be seated” the server looked at us and walked off. We found our own seats and menus. We ordered at the bar and were told the wait for food was 45 mins, accepted, this was fine. We then ordered more drinks on the app which didn’t work and one of the staff had to ask what we’d ordered. One hour 30 mins later our food arrived. We asked for sauces and waited and waited for them to come, had to ask another server. My husband’s steak was cold in the middle and had to be sent back and was still cold when it returned. We had to ask for glasses to be removed from our table as we only had a small table for four of us. We didn’t expect amazing food but this was not good at all today. Soggy onion rings, soggy poppodoms, overcooked chips and no coke on tap. Toilets did not flush properly either. Heard someone else complain to the manager about the cleanliness of toilets too. Don’t know if this is a staffing issue. Couldn’t see the manager to give my feedback to?? We visited last year and it wasn’t good then either. Help needed I think to get this pub back on track to being good again. (Hubby has plenty of past experience of working in pubs and stated the volume in there today should not have caused a problem with the staff ratio. We couldn’t see what the kitchen ratio was like?). Won’t be returning again

Don’t eat here family & friends went out for 12 yr olds birthday meal waited hours for food & drinks meals get sent back because cooked wrong so one person from our party was left waiting for over an hour for food when everyone else had finished eating staff are very rude they throw the food & drinks on your table spilling it everywhere they speak with very bad attitudes air con was leaking all over the people we were out with & then puddings took hours to arrive after they then couldn’t find the birthday cake that was given to them on arrival in the end they had to refund us everything we’d bought literally everyone eating there were complaining to staff about food & waiting for food to arrive another customer confronted them out the back where the staff where found laughing & joking & drinking alcohol & smoking we will definitely not be eating here ever again we are all absolutely disgusted about the terrible experience we had there we didn’t get home until 10:30pm when we arrived at 6:00pm DONT EAT HERE ITS AWFUL

Waited an hour for burned food no cutlery given to eat with.Staff were laughing behind the bar that people were waiting 45 minutes for their drinks, customers walking out because of wait time and not even being served drinks let alone food!Staff laughing at the girl dealing with my complaint and they found it hilarious, disgusting behaviour in front of customers and rude. The girl dealing with me was lovely and she’s a credit to that pub, the rest were useless. Assistant manager knew there was issues and we were unhappy yet walked past us time after time.If we had known the wait was an hour on arrival I would have gone home I could’ve got home and cooked quicker than the food came out but we weren’t told.Will never return here even after we waited 3 hours on New Years to eat our 3 course meal we still have it a second and third chance! Why let so many customers in if you simply can’t deal with them?Quite simply never again will I subject my family to another meal there.

Having seen some positive reviews we decided to try the Reservoir. We waited an hour and a half for our food and when it did arrive it was badly presented and cold. I asked for a medium steak but it was overcooked and tough. Needless to say we will not be going back.

We’ve been in the past and not been too impressed BUT today we were blown away by the quality of the food AND the quality of the service. We have just booked to come again next week! There were 16 of us (including children ranging in age 0-10 yrs old) and we couldn’t have asked for a better time. Top work team; you have impressed a fussy bunch!

I took my girlfriend and her two sons here for a meal today. The food arrived promptly and was hot and correct. After eating most of his meal my girlfriend noticed a black thing on her eldest son’s plate. She removed it and examined it to discover it was a deep fried fly! Revolting.She mentioned it to the staff discreetly (her eldest has autism and would have gone hysterical had he realised, so we couldn’t make a big deal out of it). The staff member’s response? “Oh, that’s the deep fat fryer.” No apology. No offer to rectify the problem. I’ll never step foot in the place again and would encourage anyone reading this review to avoid doing so as well.

Sharing nachos were freezing cold and barely any sauce. Starter garlic mushroom were the smallest mushrooms I’ve seen in my life. Dirty Tika fry’s didn’t have the yoghurt that’s meant to be included. Took 12 minutes for one Strongbow. Cutlery came out after meal. Other tables hadn’t been cleaned so there was dirty food everywhere. We came at 2:30pm on a Thursday do not busy at all. No staff said by as we were leaving. Coke was flat. Just won’t be coming again! Don’t expect a lot as it’s a cheap family pub but even the basics were crap!

Went with family on Sunday, we ordered our food, when we got our food it was wrong, my sons burger was only meant to have lettuce on as it states it on the menu not tomato and mayo so of course they had to change it. My sisters dish had a hair underneath the bacon and cheese on her chicken new yorker meal, the manager was asked if they wear hats in the kitchen to which she replied yes obviously she was lying. My roast I asked for chicken as it came with stuffing, when I looked on my plate I was disgusted, was meant to have cauliflower but instead I was given sprouts which isn't even on the menu, when asked the member of staff they said they haven't got cauliflower, next there was meant to be roasters so the manager took my plate into the kitchen and come back with some on my plate, then I said where is the stuffing she said it's still cooking will bring you some in about 5 minutes, 10 minutes went by and still nothing. It wasn't even busy in there either just a few families so there is no excuse. I will not be eating here again I know that for sure.

We came to the reservoir , it was great and well worth the visit will defiantly visit again soon thank you

Fantastic food, great price and plenty to entertain kids without them getting too bored, ideal location in summer massive beer garden with play area

Came here after our fishing trip , was great wel worth the visit will defiantly be back thanks a lot

Sadly very disappointing, service is awful forgetting food , dropping food all over the table . Starter coming out after mains all a bit of a mess , forgetting deserts . When you actually get your food it’s okay but wow what a nightmare Wong bother again

Came here for a meal was exceptionally surprised was great thanks for looking after us we will be back

Called in at lunchtime today just me and my wife and first impressions are scruffy and tired. Great menu tbh and was spoilt for choice but settled for a mini mixed grill even though it’s a steak less mixed grill, placed our order and sat having a drink while we waited for our food. Omg it’s so cold in there, we left our coats in the car but almost went to get them as it was cold and the radiator by us was clearly off.The 1 member of staff was nice but he was the barman, the table cleaner, and the waiter, but he did manage well.Now the food arrived, the chicken was so white, looked like microwaved or boiled as it was anemic cold and awful. The sausage was pretty rough too, can’t begin to describe it but rough fits well. The peas were very hard but the gammon chips and egg were average. My wife had a tough rump steak but would just about pass as average.Really can’t say it was enjoyable and certainly didn’t hang around for a dessert, lost our appetite and too cold. Went straight to Starbucks for a nice coffee and a warmIn my wife’s words “if hungry horse is the only option I’d rather have a sandwich from Tesco’s”. So no definitely not the reservoir again and sadly probably not any other hungry horse if that’s the standard.Oh and 2 out of 5 is very generous