Redragon in South Tyneside

Honestly awful. Worst Chinese I’ve ever had. I’m so disappointed, waste of money. Everything is dry and over cooked and the chicken is slimy. God knows what’s in the spring rolls too, some type of weird meat.

Only gave 1 star so can review, think the cook is depressed maybe, got my money tonight but never again, lesson learnt, maybe cook also thinks,meh, their English and have no tastebuds who knows, takeaway 🤔 stay away

Worst takeaway I’ve ever had. Salt and Chilli prawns caked in batter - no flavour, no chilli, utterly terrible.

My favorite chinese in South Shields! I order every week, always nice hot,tasty and also cheap,i love it !

Ordered the salt and pepper chips and the chilli and honey chicken and only a few bites of the chicken gave me horrid food poisoning. I’m currently sat up at 4am trying not to throw up/pass my guts. I’m so disappointed, I was happy at first about the early delivery but if it means I get undercooked/gamy chicken, maybe not.

Worst I have had tasteless food soggy chips no meat on ribs realy poor Chinese won't be ordering from here again!!!

The website was not user friendly. Food had a strange ‘chemical’ taste - I won’t be ordering again sadly.

Had a takeaway tonight, was the vilest Chinese I’ve ever tasted. Meat was just chewy gristle, prawns were like rubber & rice reheated. Cost was £45 & it went in the bin. Do not be fooled just dire!

Food was absolutely vile chicken was like bubblegum out a screwball the sauces were like tap water and the rice was reheated absolutely rank will never ever order form here again waste of money

Just had food delivered at home and it was wonderful. Lots of king prawns in the dish, lots of flavour. Certainly recommend

This is our fourth time at least and we had tw0 friends who have just sold there pizza take away after 40 years in westoe and we all loved it got the set meal for three and there was mote than enough for all four lovely

Well..tonight's debacle means I WILL NOT be ordering from this restaurant again. The female I spoke to on the phone needs a serious attitude check. I was shocked at how she spoke to me when I explained in detail what THEIR website has on it. I told her that the menu option even has a photo attached and what they actually sent us was not what I'd ordered. But I am wrong, and she started shouting at me telling me how I'd ordered the wrong thing and that it is completely apparent that I'd ordered the wrong thing! And how other customers 'know there's 2 options and know which one to order'............what??? So I'm supposed to be clairvoyant? Really? I don't think so. I have a screenshot of what I ordered - please note the green '1' that tells you that is what is on the order. And a photo of the actual dish I received. I assume most people would devise that these are not the same dish but I am supposed to know that the photo attached to the menu is not what I'll get sent to me???????? I wish I'd got her name to send to the owner, I'm that angry at how she spoke to me. Am utterly shocked and disgusted at the phone call and will never go here again which is a shame because the food is actually OK, but they seriously can not get orders right and GOD forbid anything turn up wrong because it'll be your fault!

Wouldn't recommend had food delivered tonight and it's awful🤢Use too be lush a couple of years back. Absolutely disappointed

Ordered salt and pepper chicken box and the chicken was pink so phoned the shop and they said it was fried twice and there's nothing they can do I would not recommend at all avoid at all cost!!

Ordered a salt and pepper chicken box and this is what I got. I phoned the shop and they said it was fried twice as well as another box being sent out at the same time and there was nothing they can do about it. Would not recommend!

Possibly some of the best Chinese food I’ve ever had. Can’t recommend enough

Takeaway was disappointing. Poor flavours and taste. Very overrated and overpriced. Not enough veggie options. And a dish was missing from the order.

Disappointed. Ordered a salt and pepper chicken box. Chips were dry and the chicken was chewy. Wouldn't order again

I don't usually leave reviews on a takeaway but I think everyone needs to hear about this hidden gem. Food arrived 40 mins before it was due and on good Friday. We were given free mini spring rolls and prawn crackers. The special fried rice was absolutely unreal. The soft noodles were perfect, not too greasy or salty as you sometimes find. The salt and pepper crispy beef was perfect. The honey chilli pork was really good, very crispy coating lovely sauce and not too much veg but the veg was crunchy and delicious. The mixed starter was great value and all items were lovely. Cannot fault this Chinese, very pleasantly surprised and would highly recommend.

Tastes like plastic no flavour found a hair in it and was expensive for this quality not impressed, person who delivered it was ugly

Absolutely my favourite Chinese food to get. Awesome take away and the food is delicious and always arrives in a good time

Absolutely disgraceful, I was looking forward to a decent Chinese as I know live in London and I look forward to having it from up here. The prawn curry was like water with no taste. The Singapore rice was just rice with bits of tasteless meat in it. The crackers where like plastic. I also asked for cutlery as I got it delivered to the hotel I am staying in. No cutlery came with the food. I don't know how the place is open

My order was taking a while so we decided to head down to the shop to collect it instead. Obviously I wasn't too impressed that my delivery was already late but on arrival we seen just how frantic and stressed they were. They were very accomodating despite being under so much pressure. The food smelt amazing and tasted even better. Highly recommend, this will be our go to takeaway!

Both of the above names share the same address so unsure if they’ve changed names or amalgamated into one restaurant!? Anyhow, we’d tried Redragon from there before and was reasonably happy so it was time for Greendragon. The delivery arrived just on time, hot and ready to serve with a big bag of free prawn crackers. One beef curry, one chicken and beef curry with salty chilli chips and fried rice were plentiful but we both felt that someting taste wise was missing. Not that impressed

Really looking forward to trying this restaurant ordered on Uber eats they accepted my order then cancelled it 5 minutes later! Even though there open! Spoke to Uber eats and they advised me to leave a review won’t be ordering again.

Best Chinese ever period I’ve ordered from them loads on food hub, Uber eats and just eat. Told them it’s my birthday if they want to surprise me and they did, fantastic chicken and even better service would recommend 10/10

Would never normally do this but after the mouthful I just got on the phone like it was my fault I’ve been sent inedible food I feel I have to 😳 Food was stone cold, Chicken was horrendously chewy/fatty lumps of fatty gristle both dishes completely disgusting 🤢🤢🤢🤮🤮🤮🤮 Rang up got shouted at, said I’m the only customer to ever say anything about the food - refused to do anything about it. Now out of pocket and no food, lovely! 👍🏼

DO NOT use this restaurant food is absolutely disgusting, cold, dry,tasteless. Very expensive, staff are unhelpful and rude.

Absolutely disgusting food and service. Ordered food with curry and gravy and both tasted like granules, nothing like the traditional sauces you’d get from other chineses. The food was freezing cold and overall presentation was appalling with the sauces all over the bag and carton. The driver gave our food and then drove away to later have a phone call stating we hadn’t payed despite opting for pay by card on just eat. We received a mouthful of the “manager” claiming we’d stolen the food and then proceeded to have a woman knock on our door telling us it was a disgrace and to f@@ck off. Will not be ordering from here again!

….having been given the wrong post code. This seems to be a theme with one of the ‘eat’ apps, not the delivery drivers fault but meant we waited a while until the poor woman found us having rang us first. Having said that the food was still hot, ready to serve and plentiful. Indeed there’s enough for a meal each on another day. Obviously, plentiful doesn’t always mean quality, but for us, it was a really good choice.

Ordered a salt and pepper munch box quite disappointed this time as there was only a couple of little ribs, no salt and pepper chicken, 2 chicken wings and 3 prawn balls we always order the Munch box but I don't think I was so disappointed in it, the food that did come was beautiful as always x

Lovely customer service, excellent price, quick delivery and bloody amazing food! Highly recommend

First time using Redragon order came on time was hot and very nice. Will be using them again.

I have to say that the food here is fabulous, sadly the staff ( one of the ones who answers the phones ) is an absolute disgrace, she wants sacked I have never came across anyone so rude in this industry ever , she will make people not want to order from this lovely restaurant

Really enjoyed first time trying good value for money

Over 1 hour late, rude lady on the phone. No apology or anything from the delivery driver. Food was very dry also. Never again.

We have been to this restaurant a few times and also had takeaways but last night's was absolutely horrible. I don't know if it has changed hands but the service was terrible, practically ignored by the staff and eventually served by a young boy of about ten years old. The food was awful, mostly onion and a few bits of meat. The fried rice was oily and smelled of old oil. Felt very nauseous after eating it or at least some of it. Will never be ordering from there again.

Sorely disappointed after looking forward to a takeaway from the Redragon. After travelling all day from the Cotswolds we thought we would have a lazy night and treat ourselves. We have eaten here in the past and it has been really lovely. Our Ginger and Spring onion Special with Egg Fried Rice meal tonight consisted of mainly onions (LOTS and LOTS of onions) a couple of large slices of unpeeled ginger, 2 King prawns, a few slices of chicken, beef and pork ( very fatty) some julienne carrot and bits of Spring onion in a mediocre tasting sauce. The amount of meat was adequate. Not nice at all. I am sad to say that I really couldn't recommend this takeaway to anyone after this experience. 😞

Sorely disappointed after looking forward to a takeaway from the Redragon. After travelling all day from the Cotswolds we thought we would have a lazy night and treat ourselves. We have eaten here in the past and it has been really lovely. Our Ginger and Spring onion Special with Egg Fried Rice meal tonight consisted of mainly onions (LOTS and LOTS of onions) a couple of large slices of unpeeled ginger, 2 King prawns, a few slices of chicken, beef and pork ( very fatty) some julienne carrot and bits of Spring onion in a mediocre tasting sauce. The amount of meat was adequate. Not nice at all. I am sad to say that I really couldn't recommend this takeaway to anyone after this experience. 😞

Chicken tastes off and far too dry not enough seasoning

Great place for Vegan and Vegetarian food, however this order came with actual chicken so it had to be returned. The replacement also wasn't the order we had placed (plain curry instead of Thai Red). Disappointing experience.

Very poor take away. Food was bland, rice was clumpy and chewy, spring rolls slimy. We used to get lovely food from here but it has gone downhill drastically. Won't be using again I'm afraid.

Great food and ready for collection on time.

Everything I've had from here is just amazing....highly recommended. Proppa bang tidy.

I am not one for writing reviews but I have woken up the following day and still feel the regret and the disappointment. The Red Dragon has always been my go to Chinese for the last few years. Have never let me down in the past. However, in the space of a few months something terrible has happened. The quality of food has gone from 5 star to maybe 2, if that. My regular meal over the years has been house special chow mein, mushroom foo yung and chips. This was always exceptional. Then tonight happened :-( Firstly, now that they use a smaller plastic carton for the house special chow mein it seems to be half the portion size. The amount of meat in the dish has definatly halved. The chow mein itself was bland and swimming in sauce. This was not the same house special chow mein i had raved about to friends and family. Next came the mushroom foo yung, which to be fair was decent. But, its basically an omellette so id expect that to be spot on. Only criticism is that it always came with rice or chips as part of the meal. However, they have removed that option so had to buy extra chips. The chips themselves were hard and crisp, mostly made up of scraggy ends fried to a crisp. Half had to be thrown away :-( Finally, the portion size of the prawn crackers has also halved. Yet more disappointment. My partner got King prawn green thai curry, she complained that there was a distinct lack of coconut flavour and that it tasted more like chinese curry than a green thai curry. Also, delivery was over an hour but that wasnt a major issue. Just unexpected. Last night i was willing to put this down to them having one bad night. However, this morning my disappointment remains. The difference in the chow mein has really got to me. Its gone from being the best id ever tasted to what iv had as a microwave meal from Asda. Too many things were bad about this meal for it to be a slip up. In conclusion, i need to find another Chinese for my chow mein fix. If you like house special chow mein i suggest you do the same.

Service - 2/10. Customer service - 0/10. Delivery times - 1/10. Manager - 0/10. Food - 2/10. Dont waste your time or money guys!!

DO NOT ORDER FROM HERE, FOR THE LOVE OF GOD SAVE YOUR MONEY!!!!!!! Ordered x2 rice and DRY chow mein dishes, due to be delivered at 7pm. Turned up at 7.40pm....both chow mein dishes had sauce in! Rang up and asked to send it all back for a refund. Because they got the rice correct, they wouldn't refund that! Obviously I'm not going to sit and eat a tin of rice! So we accepted to have new chow meins sent out (within 10 mins apparently!). Within that waiting time we received a call telling my son it was his fault! We're sitting here 50 mins later, STILL waiting for the delivery!.............. So the new order FINALLY arrived and they have only replaced ONE of the meals! Also refusing to refund too! HORRENDOUS SERVICE!!!

Absolutely rubbish. Was told 45 min delivery.... it took 1.30hr and then there was a few items missing! The salt pepper chips are literally salt and pepper on a portion of chips! No onion, peppers nothing. Fried rice was tasteless. Avoid.

Nice food Not great customer service though I rang up to place the order as I was struggling with the website Got there to pick I t up and they then informed me their card machine was broken, this definitely could have been advised on the phone I had no cash so had to go and find a cash machine But no apology for the inconvenience was offered Food was not bad though

My wife and i went to the restaurant for 630pm on a Saturday night ,it was empty at the time but it was not suprise due to the weather as we thought . The waitress was friendly service was poor first course took 30 minutes to arrive ,totally disappointing,burnt ribs with a bit of barbecue source thrown on it ,the wife had satay chicken which she thought was fish . Main course was chicken which was boiled and not fresh which we left and all we had main course was basically boiled rice ,we told the waitress was wasnt interested and all this quality for £45 DONT USE THIS RESTAURANT

Nice food friendly staff will definitely be back 👌

Always a great experience. Fantastic food in comfortable surroundings served by friendly staff. Never a disappointment...

I visited here for the first time with my family last month. As a big fan of Chinese food - it honestly was one of the best I've ever had! Everybody left feeling very full and happy with their meal, and on top of that... the waitress was lovely! She was smiley, cheerful and checked on us regularly or came straight over whenever we needed something. The portions were good for the prices as I overestimated what I was able to eat, and there was a lot of vegetarian alternatives. Vegetarian chicken/duck/etc is something that isn't very common in Chinese restaurants so thank you!

Once again we ate at the Red dragon and again have no complaints. Service was good and meal was as always hot and tasty. I'd definitely recommend the red dragon.

Went here tonight with my husband had amazing food and staff were very friendly.👍

Prawns and rice no veg nothing else in it usually get veg in it anything very bland had to ask for soy source to put on to give it some taste

Very nice food. Comfortable sitting area. Service very good.

What should have been a pleasant dining experience turned out to be memorable for all the wrong reasons. However, to justify the 2* that this occasion deserves would need me to spend a lot of time writing up the problems and mistakes with our meal. Instead I will give it 3* and opt for not visiting this establishment again. It is my considered opinion that customer satisfaction is disregarded if it means having to replace, at their cost, any errors in the meal provided from the kitchen. Poor excuses from front of house are not acceptable.

Only had take away (haven't eaten in the restaurant) but this is our go to for Chinese - The food arrives hot, well packed but most importantly is always really nice. Never had anything other than a fantastic meal from this restaurant :-)

Can't recommend highly enough. Small place but unbelievable food. No wonder its always so busy

The food and service is good. The prices are high as there is no competition in the area. Close to metro station and bus stops for easy travel.

I visited redragon tonight with my mam for a meal and we had such an amazing time. We were greeted by a lovely lady who was so friendly. The food was incredible and the service was very quick and attentive. I will definitely be back as we thoroughly enjoyed our experience. I would recommend this restaurant to everyone!

This is around the 4th time ive ordered takeaway. Dont get me wrong, the food is lovely. They just can't get the orders right! Tonight was business as usual. I ordered 3x number 88 (I have to ask for the number as this has been a major issue in past orders) priced online tonight for £4.50. When my order arrived there was only 1. I called back and the lady tried to say she'd confirmed one, we had a whole conversation about the kids not liking the sauce already on it, she's saying that the sauce normally comes separate, but our last takeaway it didn't and the kids complained. Anyway, she says she'll send the 2 missing meals out straight away. 25 minutes later it arrived. Charge? £10???? I said 'no it should be £9 (im pretty good at maths). Delivery guy says no, its £10, ill show you the bill. They haven't even charged delivery. Yeah because she made a mistake! He produces a non descript till receipt for £10. That makes no difference, your online price is £4.50. Absolutely ridiculous.

揚州炒飯好好食, 其他的 就一般了, 例如 淨雲吞，雞肉湯麵， 薑蔥 叉燒

Great atmosphere and fantastic food.

Fantastic food and lovely staff,, Best Chinese I'v had in a long time, would definitely recommend and will go again

Went downhill 6 months ago it was the best takeaway in South Shields and now I have a different opinion on this takeaway it used to come within 20 minutes after ordering it, come piping hot all the time and tasted beautiful now comes freezing I wait an hour for it to arrive and just has no taste or anything so disappointed 🙁

Came to redragon for the first time in years and enjoyed every mouthful. I had wontons with sweet and sour sauce to start then sizzling chicken with oyster mushroom sauce and steamed rice for main. Husband had pork ribs in salt and chilli for starter and garlic chilli sizzling chicken for main with chips. All of the food was delicious and starter portions were a good size. Will definitely be back.

Meal with a Group of friends had a lovely meal, staff very attentive service . Good choice of menu would definitely recommend

Visited the red dragon on a Monday evening. If you look at the rest of my reviews I’m easy going and rarely give a bad one but this is probably the worst review and experience I’ve had in a restaurant.The only good thing was the 2 girls who worked serving the customers they were as helpful and polite as they could be and very apologetic.I visited this restaurant with a friend who is gluten free.She ordered vegetable spring roles for starter and soup was served. Waitress took it back and brought the spring roles which had prawns in them. Vegetable spring roles with prawns?????????Waitress took them back and we could hear the chef shouting at the girl NO MORE repeatedly, I’m presuming that he was meaning he wasn’t happy that both orders were wrong and had been sent back. I could hear the girls trying to explain to the chef that the menu states vegetable spring roles but it had prawns in but he didn’t seem to think that was a problem, because of this we decided to leave, 1 because the attitude of staff ( not the girls) and 2 if they are going to serve veg spring roles with prawns in them then they can’t be trusted to serve gluten free.Well never go back and I will not recommend this place to anyone!

What a joke wait 50 min for starter then only brings one have to ask for mine. Can hear chef shouting and swearing at staff. Three couples walked out two without eating and one without paying.

Read the last review posted wish I had took his advice ! Very poor they need to try harder sweet corn soup bland my Singapore noodles not bad but dry my partners beef an black bean sauce terrible the beef was as tough as old boots not going back please oh please someone open a Chinese restaurant in South Shields as the 2 we have are rubbish

We visit quite frequently, both for dine in meals and takeaway, and have never had a bad experience. Food quality is great, portions are huge, and staff are friendly and provide excellent service. Well worth the money.

Terrible service. Food below par.

Leckeres essen zu angenehmen Preisen exzellenter Service er wollte uns sogar das Trinkgeld zurück geben^^ . Schönes Ambiente immer wieder gern *-*!!! *****

Got a menu through the door today. So thought we would try it. The bbq rib sauce was tasteless and watered down. The chicken curry was inedible. Tasteless. Watered down curry sauce. Slimy chicken. The most vilest food I have ever tasted. Wouldnt have given any stars at all if possible.

We went there yesterday evening and never judge a book by its cover as I say. Well !! should have gone with my gut feeling here. Priority to Take Away orders, taxi drivers too lazy to get out their vehicles, hrns toots every time one turned up. We were the only sit down customers there.

First time using this place after recommendations, cock roach at bottom of curry sauce. Disgusting.

Cold food staff didn't know what they were serving my shredded duck came waited. Then pancakes. Waited then sauce waited. Then salad poor service sorry to say not what you want on a birthday celebration evening

Since been taken over a while back the food is now very bland will not be going back it's a shame as it was a really nice place to eat

The restaurant is spotless with friendly staff, not rushed or hassled for immediate service, good selection of soft and alcoholic beverages. The food menu is very adequate for the taste buds. The food itself the we ordered was devine, this is the third visit & will most certainly bring dining again.

Haven't been in this restaurant for a few years now. Each time we have visited it has changed ownership - now run by two chinese gents with a front of house english guy serving. We were the only visitors early evening but the takeaway service was extremely busy. Good service and quality of food was excellent. We thought the prices were at least double what you would pay from your local carry out for the same dishes - but our choices were far superior to that supplied by any carry out. The sizzler duck was the best I have ever tasted chinese style - cooked pink to perfection and not shrivelled or dry stringy which happens too frequently in my opinion. On balance the extra charge for dining in the restaurant was acceptable because of the excellence of the meal.

Good food excellent friendly service

we had a great time in this chinese restaurant. reasonable priced fresh and tasty food. all of us were happy. husband delighted with his flower tea. very special. nice place to sit too and very friendly staff. when we retuen to south shields this is certainly a place to return to.

Myself and my daughter had a fantastic evening here. The food was second to none and the waiter (mario) was very friendly and helpful. 100% recommend.

Great food. Excellent staff. A brilliant restaurant. Shame I don't live near here or it would be my regular

Went in here because of the good google reference. We ordered 3 different dishes, and 2 starters. The starters were okay, but nothing special. Unfortunately the main dishes were absolutly inefible and not a 2 or 3 stars worth. I would definitly Not recommend!

age 42 walked into a nicely set up restaurant their wasn't much hospitality and the food was a little dry it did feel like their was lots of sauces to cover it up (hoy sin / sweet chilli...)

One of the few places in South Shields who have a very good vegan range. Lovely and helpful staff here.

Just ordered from red dragon, chicken wings and salt and pepper chicken. Order arrives and its salt and pepper chips? How does tbat sound like chicken? Ordered loads of food from here before it changed hands. Never had an issue when Doris had the place. Called the restaurant and some girl answered, told her what was wrong and she just hung up on me. Tried the delivery driver's number, and he said just ring them back in the morning they will give you a discount off your next order. As if i,m gonna order from there again!!!

I asked for gluton free but they did not understand eventually recieved dinner with my gluton free sauce. Then another source came 15 mins later which to my horror was the gluton free sauce but I had already used the other sauce!!!!. They apologised but I was ill. Please be very aware of allergies and eating here! Serving staff where lovely x

Very good food very good service nice pleasant staff

Nice décor friendly staff that greeted us, the food was freshly cooked and was very tasty All of my group enjoyed their meals

Loved the food went for my girlfriend's birthday good service aswell

First time we've tried this for a takeaway as our usual one was shut. Picked it because of all the great reviews. The food arrived cold, starters were nice, but the main was bland no flavour at all. We left most of it. We also ordered a diet coke for my diabetic friend and they delivered a normal one which she obviously couldn't have, extremely disappointed and won't be back!

We've been here quite a lot over the years and couldn't believe the change. Wondering what had gone wrong, well for a start the service! You could hear food being cooked but it was never ours (there was 1 other couple) in the restaurant so it wasn't busy. We waited 50 mins for our food..

Great restaurant found by chance whilst looking for a bite to eat before a show at the local Customs House. Great variety on the menu and would recommend the Red Dragon Special Grill. Clean, tidy and great value for money.

Decent Chinese restaurant. If you're vegetarian, they have a really good choice. First place I've been where they offer substitutes for duck, chicken, prawns and beef.

What has happened to the place.? 2 years ago I had a wonderful experience thete for my birthday. Clean and superb service and food. However after my visit yesterday I would never go back. The food was so full of MSG that both my son and I had an allergic reaction. I left a whole plate of food and didn't receive an apology or discount. The place was dirty and the decor tablecloths and napkins.cheap. The chicken was pumped full of water and the soup tasted of chemicals. Horrible

Lovely food everytime we eat here which is often & very nice staff would definitely recommend