Based on 202 opinions finded in 2 websites
Based on 202 opinions finded in 2 websites
Nº 287 in 437 in South Tyneside
Nº 11 of 20 Chinese in South Tyneside
Opinions
Wonderful customer service, great value for money. Food yummy ❤️
Clare Towns . 2024-09-11
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Usually use this place. NO MORE after tonight. Had to pay for another chinease. Happy Garden in Jarrow which was a MILLION times better Salty and horrible Kung Po Chicken
Shane Read . 2024-08-29
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Usual Chinese was closed so tried this place, portions are a bit smaller but still very nice food and worth the money
James Macrae . 2024-08-25
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Lovely people here and the food was so good and authentic, will be coming back again. Prices were also reasonable and we didn’t have to wait long
Kenneth Cajigas . 2024-06-19
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I don’t usually put reviews however this was possibly the worst Chinese I’ve had. Cubes of rubbery chicken. Chips taste and look days old same goes for spring rolls. Beef chow mein dry and as sticks with 3 piece of tiny beef. Cartons half full and all tasted bland. I won’t be ordering again.
Hannah Fabiyi . 2024-05-30
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Just collected an order for the first time from here , and the last . Absolutely disgusting. All bland looking, salt and pepper shredded beef , no salt and pepper and beef dry and shriveled up and not even full. Chips anemic, hardly any chicken in the fried rice and for the sauces, you could hang wallpaper with it. Paying hard earned money for this .!!!!
Dylan Williams . 2024-05-18
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Excellent service always , food piping hot, good portions very friendly Staff
Russ Norcup . 2024-02-22
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Great customer service, family run local business with high quality food. Exactly what I need after a long week at work.
chad byard . 2024-01-30
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Great family party last night with food provided by Kwans New Golden City. Terrific variety,flavour and portion sizes, piping hot and decidedly enjoyable. real value for money
David Jamieson . 2024-01-21
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I've never had a bad meal from here, that's why I go back time after time. Plus if you do have an issue kwan is very approachable and will sort out your issue as quickly as he can. Thanks kwan from Chris
Chris Hellewell . 2024-01-04
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Been in decline for months now, don't know if they changed chef but I've stopped using them
George Gray . 2023-11-20
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Been coming here for years, I'm probably a creature of habit, always get beef curry and chips. Perfection.
Philip Averill . 2023-10-23
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Disgusting food. Chips/fries soaked in fat (yellow in colour), noodles dripping in oil and tasted cold, the chilli and garlic wasn't spicy hot and there was hardly any vegetables in it. First time we ordered and it'll be the last. We called to complain and a women we spoke to couldn't care less. £14 including delivery for this rubbish.
borobengal . 2023-10-14
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Fries/chips soaked in oil, we couldn't eat them. The actual meal, it was bland and hardly had any vegetables in it, the chicken looked pale and mushy, the noodles swimming in oil. Wasted £14 with delivery on this rubbish. Called to complain and wasn't interested.
Journey54111433397 . 2023-10-14
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Great service, hot food and served very quickly!
J . 2023-09-28
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Food took 1 hour for delivery over half the food was cold, rang back to be told there was a no way it could be after some argument back and forth it’s absolutely shocking customer service was told I could have a discount on next order.I wouldn’t order again the food was tasteless
kat gallagher . 2023-09-23
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Delivery was quick and food was piping hot but… chicken in Chicken & Mushroom was rubbery, Beef Curry was like thick gloop and the chips were awful … they were like the cheapest frozen chips heated up and full of black bits .. on the plus side .. BBQ ribs & rice was nice
Lorraine McKay . 2023-08-22
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Absolutely disgusting attitude from the man that answers the phone needs sacked, its went right down hill, costs more yet they use cheaper ingredients, asked if I could have spare ribs instead of knuckles and fat, got a mouthful ( we dont use them,, funny I got them from there for months) so I replied so if they come full of knuckles and fat I will post photos,,,,,, right not taking your order and put phone down,,,,,, I'm not paying more and getting less and worse quality ingredients
Andrew Lucas . 2023-07-14
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Absolutely lush . , arrives in time hot and delicious 😋
Michelle Murray . 2023-06-23
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Waited all day for Chinese received this , noodle dry as hell meet black and must be cooked over and over again ! Can’t believe they serving this to ppls even dog won’t eat ! Had to brush my teeth after taste it ! Disgusting !
Samia Hlali . 2023-06-19
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Orded quite a few times no issues.apart from last time egg foo young was very pale . Orded tonight and got stinking attitude because I asked for it to be well done . will never order again
Darran Stewart . 2023-05-01
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Best Chinese food in all of jarrow and hebburn salt and pepper chicken is my favorite, lady on phone is so polite and friendly would 100 per cent recommend
Suzanne Robson . 2023-03-27
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Super fast. Super Chinese Food.
Ivan Guy . 2023-01-28
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Disappointed they don't take cards
David Meadows . 2023-01-26
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How can a chinese be the best ever 1 week and then absolutely tasteless with disgusting meat the next. Chowmein tasteless Black Bean lacking everything, Mixed veg in gloop sauce, curry sauce ok. I wanted to take it back but husband refused. Wont be using again.
carla d . 2023-01-22
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Food is good quality and tasty always arrives hot 😋
Vanessa “Nelly” Merritt . 2023-01-13
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Canny place for a Chinese. Food has always been tasty, good choice on the menu, and prices are average for most Chinese food takeaways. Staff are friendly and can have a laugh, but on a busy day like Christmas eve, give them a break.
Scott Berry . 2022-12-31
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Live 5 minutes walk away from takeaway. 1 minute in a car. Paid for delivery.. food was stone cold.. Not even slightly warm. Rang straight up to advise them, after waiting over an hour for deliver. Person I spoke to said it was hit and put the phone down on me. Never used to be like this. New Chinese for us
Christine D . 2022-11-19
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Good food at reasonably good prices. Always busy.
John Wilson . 2022-11-06
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Had chips rice and curry sauce, was really nice but if anyone knows the Finchale road chippy there's no comparison.
Rochelle Jackson . 2022-10-30
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Very poor customer service in shop Ordered crispy pekingese beef When opened tub next to nothing in it beef wise with crispy raw noodles Would never use this place Again
Geraldine Telford . 2022-10-29
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Never a bad meal. Fresh everytime and polite staff
Jamie . 2022-09-22
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Excelente quality food and decent sized portions.
Jorge luis . 2022-09-09
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Very disappointed with our order this evening. Food took over and hour and a half to arrive and was no where near as nice as previous orders. Shame
Wendy Cowie . 2022-08-24
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Pretty disappointed tonight ordered the chicken and prawn in Cantonese sauce and Hardly any chicken or prawns, had loads of onions! just lacked the meat 😒
Adam Horner . 2022-08-10
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Disgrace disgusting and wont ever order again
james armstrong . 2022-07-16
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Order came super fast which was great, ordered house special chilli and garlic sauce which was dreadful. The beef was grey in color and inedible so it went in the bin. It’s put me off coming back I’m afraid.
Amanda Chapman . 2022-07-12
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Discussed the lemon chicken was off it was horrible never again and they hung up on me when I said it was off im a chef not good at all you will get food poisoning discracee ps I have still got the rest off the chicken didn't eat it was unedable I will also be getting it tested you are going to give someone food poisoning shocking
Kayleigh Rodriquez . 2022-06-12
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Unfortunately this will be my first and last time here, the meat in my meal all looked anemic and just wasn't very appealing to the eye and taste buds.
MJ 010101 . 2022-05-24
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My local, since moving to Hebburn. I am always uneasy when trying a new takeaway, but no fear after trying once!
david hattam . 2021-12-18
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It's nice. I love a good Chinese.. But I asked for fried rice with bean sprouts and a was told we don't do that as the sprouts are wet and will make the meal not very appealing but I had asked for it so I knew but I love a good sprout!!!
Naomi Alder . 2021-11-23
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Used this takeaway for years but now going down hill my latest order was a house special chilli and garlic the dish consisted of mainly chicken a couple of prawns and two pieces of beef now forgive me if I’m wrong but house special means a mixture of meats, also the egg fried rice that comes with the meal didn’t appear so I ended up with a main and nothing else so had to end up cooking my own rice to go with it because after phoning the shop I was told next time I order the rice will be free, totally not acceptable and I will not be using this takeaway again which is a shame because if the order is right the food is lovely
Steve . 2021-11-07
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Come here every week staff are always lovely and helpful food is amazing would 100% recommend wouldn’t go anywhere else
Samantha Costella . 2021-08-23
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Great curry..overall food excellent..highly recommend
Gerard Barker . 2021-06-21
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Love food from Kwan's, I tend to order the same each visit as my kids love the same dishes. Mmmmmm
Andrew Thompson . 2021-05-05
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Fabulous as always. Delicious food and lovely friendly people
Chris Haynes . 2021-04-02
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Delicious hot food, definitely recommend
Phil Overton . 2021-04-02
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Food to thick to eat gravy chip can not move fork this week black beam it was that think can not eat it going down hill rip off for a round £30
Keity C . 2021-03-13
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Had fab food from hear to night delivery bit slow but worth the wate
Darren maddison . 2021-02-23
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Fantastic food and quick service. Never had a bad meal yet
Steve Lundell . 2021-02-18
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Very disappointed. Ordered king prawn and chicken curry with egg fried rice, chips and prawn crackers and l got 3 prawns a few bits of chicken and a full diced onion in my curry. The chips were disgusting also. I am not a fussy eater but this was terrible. Won't be going back in a hurry.
brit1975 . 2021-02-14
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Absolute brilliant beef and pork chowmein so much flavour good value for money best place for food in hebburn
deanaC8646DQ . 2021-02-06
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Absolutely 💯 delicious really enjoyed my meal plenty of meat 🍖 and really filling its my go to place for food after a hard day's graft
SLOT FEVER . 2021-01-09
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Ordered a house special chow mein and it was awful it had no prawns or mushrooms and very little amounts of meat in
Julie Hillock . 2021-01-09
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Professional and friendly service
Gary Underwood . 2020-10-25
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Finally!!! A hot and sour soup that is a proper hot and sour soup... I have tried so many since moving up north and nothing compared to the one I left down south.. until NOW! Amazing and has made my day! All the meat was cooked spot on. Very delicious food.. only downfall for me was that they didn’t do vermicelli noodles but I was not disappointed with what I ordered instead! Found myself a new Chinese thank you 😁👌🏻👍🏻
RobynS150 . 2020-08-07
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Fantastic food, always hot, always on time and competitively priced. Would not think of using another local Takeaway 🤤
Lee Kershaw . 2020-07-10
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I had my very first meal from here on Saturday and it was absolutely delicious. I will certainly be coming back again and I highly recommend this takeaway
PAUL CARTER . 2020-05-10
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Worst Chinese we have ate .... chips looked like tgey were two days old !
Myles Mcardle . 2020-03-13
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Good food for a good price. Can't fault the food and you never have to wait too long for the food to be freshly made. Highly recommend.
Katrina Clifford . 2020-03-07
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Cash only but the best Chinese we've ever used.
Iain Overman . 2020-02-24
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Waited 1 and a half hours for a 2 minute walk down the street had to send someone to pick it up as they still hadnt delieverd and i had my kids disgusting.
Chloe Romanis . 2020-02-14
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Love the food from here it's not too greasy as some Chinese takeaways are and really fast delivery! Definitely one of my favourites!!
Stephanie Wright . 2019-12-11
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Great food, Wonderful friendly staff, been using this takeaway for 12 years and never had a bad meal. Highly recommended.
ryanhadaway . 2019-12-09
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Absolutely delicious. Will definitely visit again
Elaine Blackburn . 2019-10-20
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Nothing special about this food outlet
Owen Callaghan . 2019-10-07
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Amazing meals as usual nice and friendly staff and owner!
ashley jobling . 2019-09-27
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Delivery of orders very quick, and the food is excellent. A food outlet we use time and time again, and we will continue to use due to the quality of dishes.
Paul G . 2019-07-11
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My favourite place for chow mein, although they do lots of amazing dishes too . I have used this takeaway for many years .always great food fantastic quality, fast delivery service
Denise B . 2019-06-04
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.Never had a bad order yet and this has been my local takeaway for years. Highly
Lisa E . 2019-05-06
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Very Expensive, small portions and chicken that tastes like rubber. I won’t go there again. Just a rip-off but the good people of HEBBURN must have more money with no taste buds
Paul R . 2019-04-04
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Lovely food, and staff, as always.
Richard Turner . 2019-04-03
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Chicken sweetcorn soup lovely house special same prawn crackers lovely Spare Ribs ok but not like 40 years ago unless that was 6 pints in Kelly made them better but nice meal 🤣
Peter Barnes . 2019-03-29
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Went in here coz I didn't realise it was there but I ordered curry and a chow mien but it came out in about five minutes ..?.. That made me suspicious and think it's all pre cooked and standing in pans and then dished out to order not freshly cooked and the chicken seems as it is the frozen stuff from farm foods won't use this place again don't trust it when it comes out in minutes
ColinA1062 . 2019-02-01
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Grea food, I drive 4 miles to get here and have done for 15 years. 5 star
James Perry . 2018-12-17
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Excellent food delivered and great service quality food and piping hot would highly recommend this place for a takeaway
newcastle195 . 2018-12-11
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Enjoyed the mixed veg in black bean, however there was a bit too much sauce in the noodles and beansprouts that I got to accompany it. Would still go back.
Johnathan Ellwood . 2018-11-18
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House special szechuan. Absolutely lovely
Paul Chapman . 2018-10-24
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Absolutely love this place, staff always friendly and the food is amazing
Kellie Collin . 2018-10-22
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Excellent Chinese food, the Chilli salt and pepper battered chicken is heavenly. Friendly staff, delivery takes about 45 mins to an hour depending how busy. Competitively priced food. Could do with being able to pre order, and pay by card online.
Brian Lazzari . 2018-10-16
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Great food at a reasonable price.
Emily Boyle . 2018-10-15
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Good food at a very reasonable price don't let the look of the place put you off.
Gary Richardson . 2018-10-06
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Absolutely brill, it must be good as its a long waiting time but well worth it..
Walter Mckechnie . 2018-09-07
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I’ve always used this takeaway & never been disappointed yet. From an evening off cooking for 2, to a family meal, we are always sure of ya hat we are getting. Lovely staff, too.
mitchgibs68 . 2018-06-18
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Delicious food as usual & half a bag of Prawn crackers as requested..Still got to check if you charged me tho😊
David Hammond . 2018-06-09
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Only place I would go great friendly staff nd food is amazing
Emily Moore . 2018-05-14
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Had meals from here for years and never once had a complaint.
over there . 2018-04-19
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Fantastic food and are always on time if not earlier.i always use this chinese.definately rate this a five.
darren hammond . 2018-03-15
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Ordered a delivery meal last night, was told when I put my order in it would be an hour maybe longer, that was the only thing right about this order, it did take over an hour. When the food arrived I was still expecting hot food, I thought wrong also the chips were a beige colour not appetising at all, so most of the food ended up in the bin. I did phone and complain but was told and I quote “to busy for this” my partner then phoned phoned and she was told “I have no time for this”. That’s why it will be my first and last time. Ticked one circle as they did get delivery time correct
V9815EZpaulr . 2018-03-03
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Ordered a meal for delivery last night and was told it would be an hour maybe a bit longer and actually first time I have used this takeaway and now the last time. The food did arrive as I was told just over an hour. When the food arrived I was expecting hot food “I was wrong” it was cold also chips were like a beige colour not very appetising at all. So most of the food ended up in the bin. I phoned to complain and was told by the person I was talking to and quote “I have no time for this” and then he put the phone down on me so my partner phone and she was told “I am to busy” and the phone was put down on her also. As I said I will not use this rake away. I have given one star as he did get delivery time correct
Paul R . 2018-03-03
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Can be a bit expensive for some Food, but you only get what you pay for
Robert Hall . 2018-01-29
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Iv been here a few times the 1st i enjoyed but the last 3 times iv been very ill after your food i was very upset about this as i spend alot.
Charisma Foreman . 2017-12-17
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Delicous food and polite staff. Best chinese takeaway in the Hebburn/Jarrow area.
Matthew Mills . 2017-11-25
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Visited for tea had excellent service quick food piping got value for money plenty to eat enough for two
801russn . 2017-11-06
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Lovely food best place we have tried in a long time and the man who is taking the orders is so friendly and funny at times :) we only order from here now highly recommend you won't be disappointed
Yasmin 66 . 2017-10-02
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I ordered a takeaway for myself and friends. The service was excellent, the food, hot and tasty, the food was exactly as I expected it to be. I will use this takeaway again and would recommend it to anyone.
Simdunk . 2017-09-02
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I visited for the first time, buying a takeaway for family and friends. We got what we asked for, the food was excellent. Service was quick, friendly and efficient. I would recommend this takeaway to anyone, and will definitely use it again.
geoffd909 . 2017-09-02
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food is always hot on delivery and always lovely cooked aswell, service is fast ans good and would defo tell others about them as good place to go
Kerry Jobling . 2017-08-25
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Tried lots of others over the years and once we found this one we have never gone any where else. Place is busy from the moment it opens but service and food is first class
businesstraveller013 . 2017-08-16
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Food is lovely however did not enjoy this big black hair in my prawn crackers which were also all broken up into small pieces. Really put me off doubt I would go here again.
Lauren A . 2017-07-29
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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135 Opinions
Got the orders wrong again! We ordered crispy beef but received chicken, ordered house special Szechuan and they decided to send deep fried. Twice in a row we’ve been left disappointed. We will not be using them again.
105 Opinions
Changing my review due to got a munchy box last night and well over cooked every thing was dry and hard....never again...go down the road to a 10 min walk for better quality.......really disappointed 😞
70 Opinions
We have been using this take away for years. I have chicken curry with no onion and boiled rice . My husband likes the king prawn curry with boiled rice . We also have the chow mein. It's all perfect. I also love their prawn crackers, they are not too fishy .love them Would definitely recommend
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Super noodles were better than the chow mein we got tonight... Soggy overcooked tasteless....paid £29.30 for meals that tasted terrible, when I called to complain I was told to return the meals to get a 10% discount off our next take away...I don't think so we won't be returning we would rather order with a take away that cares for their customers...AVOID!!