Ranchers in Wirral

**Update** over 7weeks later refund now received. **Update** 2 weeks later and still haven't received a refund. This use to be my go to takeaway but won't be ordering from here again. Order hadn't arrived after nearly 1.5hours. Rang up to be told it's on it's way...nothing for another 30mins so I called back to be told my order had only just come through. Even though they'd told me it was on it's way 30mins ago. Cancelled the order after waiting over 2hours but the refund is going to take 5working days. Great. Avoiding this place.

Ordered food on just eat. Order accepted and says it’s been delivered. Been waiting all night now they’re closed and no way to contact them. Terrible service. Won’t be ordering again.

Ordered food. Called the takeaway after an hour and a half. Was told we were next. 2 hours later still no delivery. Call back to be told delivery driver is on his way. Requested a refund. It's a Tuesday evening. 2 hours wait on a weekend isn't even acceptable. No communication from the takeaway to advise delivery is beyond late! We have ordered from this place a lot. It's gone completely down hill. We will not be back! I would avoid at all costs. If I could leave no stars I would!

Absolutely terrible take away, wanted to charge an extra £1.99 to have cheese on the chips, waiting ages for terrible food, let my wrap sit for 10 mins before giving it to me, tastes terrible and so overpriced will not be returning

Used to be our go to and tonight we've been massively disappointed. We wanted to give this one last chance but we're massively disappointed. Food isnt as nice and we got sour milkshakes. It's not hard to check the date on the milk before you make them or did you think biscoff would mask the out of date sour taste?🙈 I hate leaving bad reviews but I used to leave 5 stars for this place and brag how nice the food is... Now I won't be recommending this place.

Do not order from here. We ordered from here for the first time because we got a leaflet and the prices were descent. The food took forever to get here and it was stone cold and soggy. On top of that we were missing a part of the order and it took over 30 minutes to receive it. Do not recommend. We will not be ordering again. It truly ruined our dinner.

Tastiest chicken I’ve ever had in my life. Someone tell the colonel KFC are done. Will definitely be ordering again soon

They are always closed at lunchtime on Week days when I want to order - Now have to go to selfish for my dinner :(

Order was wrong,when the right order finally came it was hardly cooked & the chips stone cold,had to put pizza back in oven so it was actually cooked,used to be very good now very poor standard food,wont be using ranchers again.

I’ve had food from here allot and I’m always happy especially with the chips and cheese and the red salt they use on chips lovely would go there just for the chips alone they are that good and are not shy with there portions especially the amount of cheese they put on their chips is well good… if your getting a wrap or burger or anything I would add the chips and cheese or make it a meal cos the chips are amazing. I would recommend the double chicken burger meal the wraps are great too.

Great food. Some good deals too, have been quite a few times now

Place to go for tango I've blasts staff are really friendly food always piping hot wife range of different meals

The free garlic bread was chewier than idk. It was drenched in salt. Awful

I tried it for the first time. It's a poor version of KFC. The chicken was dried out and tasteless, walked the 200yards from the shop to my home and the chicken was only warm. Beans only warm. VERY DISAPPOINTING. Positives: Good size portion of fries.

I go here alot after school and on weekends its an amazing chicken place that has a wide variety of options even if you do not enjoy chicken. Aswell as this the staff are very friendly and prepar food quickly without a hassle.

Nice pizza by pizza master amarnath

Cant even order, just letting the phone ring out and the website doesn't work. When you click I agree to the terms and conditions after spending time putting your order together and going to pay, it won't register the acceptance of the Ts&Cs so can't hit pay

I love the milkshakes and the boneless chicken and chicken burger meal

My favourite place to go to for takeaway food at the minute. Great service on collection or delivery and a very polite girl on the phone. Easy 5 stars

Very disappointed Poor Normally delicious Very salty Partner left most of his, Minimal meat Minimal chips for price! Waste of money

Excellent girls on front. Food lovely highly recommended

Food wasn't cooked phoned them n they said it was so took it up as the chicken was pink n cold 🤢🤢🤢🤢🤢

Really disappointed with the service here. Spent £35 on 2 meals paid extra for cheese on the chips with the meals, 2 milkshakes which we paid extra for cream on, gravy and onion rings. Half the food was cold, only received 1 chips and cheese, the gravy was not what I expected looked more like chicken soup... sent us 2 of the same milkshakes without any cream. I rang to say they had missed out things on our order to then be told we had only paid for the extra on one meal when it clearly states on our receipt that we had paid 7.78 per meal (which is the 5.99 plus 1.79 for cheesy chips) so clearly did not only pay for one. The manager was snotty and didn't even try to rectify the mistakes just tried fobbing the mistake off on the app we ordered through. Worst meal I've ordered ever. Avoid at all cost could spent less elsewhere and have a far better meal. Terrible management aswell.

Sad really. We used to order from Ranchers on a regular basis but the last two times were not good. This time the fries had virtually no red salt on and one of the wraps was only half full. I called them and all they could do was argue with me, denying there was a lack of red salt and that there was two hash browns and two pieces of chicken in the wrap, which was correct, but they were tiny pieces. Just argued with me! Ranchers have lost a regular customer! I have just received a replacement for the fries and they have written "NEXT TIME PUT EXTRA RED SALT AND I'LL SORT IT" I have never had to ask for "extra" red salt just to actually get red salt before. Attitude and customer service, not to mention the food, has become appalling recently! RUDE!

Delicious food, well maintained kitchen and friendly management. Simply superb.

Always order in store but decided to use uber this time with the 50% off. Food turned up appaling. I ordered the family mix and was presented with a box of slop. Like something youd find at the bottom of a fryer. Gutted as i used to rate this place. Think all theyll be good for from now is the milkshakes id rather eat somehwere else. Lucky i used the 50% off code otherwise id of been better off eating the £30 rather than bin the lot

Really nice fries and pizza, will definitely be going again!!!

Food is top quality and very nice staff and girl on till very helpful and very nice

Waited over two hours for piazza not recommended at all Don’t use them

Ordered from here my boyfriends chicken wings was cold and like rubber and my chicken burger was pink inside.called up and complained they was really helpful and exchanged it but we was put off after so didn't eat the new ones.wpuldnt order again

Ordered from here while working away from home decent selection of food loved the milkshake. Bad english from delivery driver though

LOVELY CHICKEN AND CHIPS ... CHICKEN WAS LOVELY AND FRESH

First .. its lovely test for ever ❣ And I want to be honest with what I'm gonna say So if anyone he want try a Delicious pizza and some chicken and wings 😋 Should be go Ranchers ❤ very cheap menu ⚘ In addition, the treatment by the employees is very wonderful, honestly its more than wonderful 👏 ❤ With my best wishes for luck and lasting success ⚘❤

Absolutely appalling. Waiting an hour and 45 mins for food. Food arrived cold. Order incorrect and burgers looking like they had been thrown together absolutely pathetic. For £30 it is a rip off will never order again

Customer service is excellent, nice variety of food and amazing prices !!

Food was lovely and cheap, and came fast will definitely be ordering from here again😀

Used to order here all the time a few months back but putting an absurd delivery price to deliver 7 mins away is ridiculous please change that on just eat and I’ll order again :)

Excellent service and great food.

Paid £5 for a White kinder bueno milkshake. They only put half of the bar in the mix which meant the flavour was very weak. When I saw them making it and asked for a whole bar to be put in I was told it would cost extra 😂 £5 for a glass of milk with half a chocolate bar. Poor experience, poor value for money. Also no one was wearing gloves or any other PPE but that’s a different issue

Well known for its delicious chicken but the pizza's are amazing.

Only been once so far it was good it would be 5* but for the prices. Its on par with KFC prices, the chicken is decent but not as good as KFC. We will be back though I'm sure.

Terrible deep fried burger like crunchy leather on a chicken burger not hot enough to melt cheese in a stale bun that fell to bits on the first bite

I went to order a takeaway today and wasn't very impressed.... there is only 1 person taking orders fone and inside at once he was great but the thing that really annoys me is the driver was inside the shop with no uniform and he was constantly back and forth eating fries from the fryer with his bare stinky hands then that same fries is served to the customers. I personally wouldn't like someone hands in my food..? What a disgrace

The chips are tasty, but the chicken needs a bit more flavour, should add flavour choices I.e. cajun, buffalo, garlic and onion etc etc, the red salt fries already make ranchers stand out. They should capitalise on that niche.

Used to always order from here since 2015. Really good when it first opened. Since the past year or so I’ve stopped ordering as the food quality went down so much. Didn’t say anything back then I thought they’re probably having a rough time and just ordered again recently, nothings changed. The wings weren’t fried properly, I could still see the hair on the chicken skin. Last time I ordered for my friends over £50 order, the wraps were stale tasting, hardly any sauce and it was basically a mess. Feel bad saying this, but wouldn’t waste my money here anymore.

Love this place best chicken on the wirral 👊

I have just ordered nearly £70 worth of food only to find when I got home after picking it up half of what I ordered wasn't given to me and the other half was totally wrong to the order I placed absolutely disgusted with the food and the service

Very friendly staff and good food. First time going there and I'm impressed. Also very well presented shop. :]

Great food, welcoming staff. Usually a bit of rif raff in there though. The food can become a tad sickly after a while as well.

Best take away the chips are just unreal and prices are great xx

I come here a lot an the food is lovely staff are really nice an quick service well recommended see PESH hes a good lad

Always delicious food and really friendly staff in the store! don't do many reviews but felt although this deserved to be noted! :) Big thanks to PESH ;)

Lovely food very good service #pesh

PESH ABDUL AND NAAAS The boys give unbelievable service and always look after me THE HIGHEST OF QUALITY food Thanks

It has a nice food and good service

I've ordered from Ranchers a few times. The food is really nice. But I've made an order today and it was 50 mins late! So I've been waiting for my food for almost two hours! I've called the restaurant twice. The lady said the food would be with me within the next 10 mins...half an hour later and still no sign of delivery. So i had to make another phone call to the restaurant. Should not be waiting this long for the food!!

Don’t get food delivered. Bad service

Our routine quick takeaway place. Always great. Chicken always cripy and hot. But this time not very impressed, it was all greasy and just warm (except the spicy wings and fresh chips with a lot of spicy salt). And the chicken pieces were mostly chunky breast pieces.

The food here can be decent at times and the chips are actually really nice when they get delivered still hot but the service is shocking. Ordered from them and took an hour to deliver but missed half the order. Driver said that they must have forgotten to cook it and to ring up and they would send the rest straight away. Rang upand after explaining the problem over and over they finally said they'd send the rest out straight away. 35 minutes later still no sign so rang up to be told driver was leaving right now. 25 minutes later still no sign so rang up to be told driver would be here soon, so 2 hours after ordering I'm still waiting for food. Asked for a refund and was told no and had the phone put down on me. Will not be using again *in response to owners reply - complete lies. Owner claims I went down and threatened staff because I couldn't get a full refund which is nonsense. The person I spoke to on the phone said his name was nas and invited me in to the shop to discuss it because the driver couldn't refund me himself. I went into the shop and was completely non confrontation and very reasonable until he spoke to the owner who had seen my review and then said they would only provide me with a refund if I went home and brought back everything we had already received. Half of which was in the bin. I refused to route through a wheelie bin full of nappies so he ordered his driver to follow me home and go through my bin to retrieve the food. This is not only disgusting and filthy, but also completely humiliating for the driver. This place has a poster up claiming to have a 5 star hygiene rating from the council but when you check the council's website this isn't true. They only have a 3 star rating and after tonight's behaviour I think this needs reviewing and knocking down. Looking through previous responses from the owner they always blame the customer and are rude. They can never accept any responsibility and I feel particularly sorry for the drivers who have to work in such a disgusting and humiliating environment

Smart clean place good food amazing fries! Very well priced.

Absolutely abmismal terrible service drivers horrible workers are rude the estimate time is rubbish because they don’t stick to it just disappointing and it’s health rating is 0

Absolutely dirty, disgusting and mouldy place. Found mouse droppings all around the table legs and the chicken was pink and still frozen.

What am I on about you tell me I even rang you yesterday an you lied saying that I had cancelled the order which is a LIE an you said you would ring me back am still waitin Disgusting way to treat customers and I ordered through your own website

Good food, service a little slow, but understandable with it being a busy Friday night.

Excellent food! Well on time! Delicious fresh food baked especially for you

Ordered food, it took about an hour as it said which was no issue, the food was stone cold, we were missing drinks and they did deliver them, good customer service, thankyou

Food was good. Staff very pleasant.

Meh it's ok, not even close to KFC quality, chicken is old and small and prices are very high considering what you get, probably wont return.

Poor service. Always forget orders Never get what you order they always forget something Overpriced Poor food

Amazing! I order from here 2 times a week, after finding a replacement for the popular Nabzys in Liverpool, I hesitantly tried ranchers. Thinking nothing would compare! Oh it did, I’m in love the supreme wraps are amazing! Everything is cooked fresh. If I have the choice now I choose ranchers every time even over kfc (where the food is bland and you instantly regret eating it). Staff are super friendly and helpful, coleslaw is my favourite! I have ordered in the shop and phone ordered and never had a problem! I will continue to live off the chicken wraps :-)

Waited over 2 hours for food. My 2 year old daughter was screaming as it was way past her bed time by the time it came. I had to go into work and I was late as I was still waiting.

Ranchers is amazing. The food is always consistent, it's always nice and it's so filling. It beats KFC and is cheaper it's just missing some chicken gravy.

2 hours to deliver 3 meals to a house 10 mins away, half of the food was cold and of the wrong portion size highly disappointed would not recommend

Our food came 10 minute's early which was fine with us, the delivery guy was nice and we ordered pizza which wasn't the best pizza i have had but it was still good. Might ordor from there again

Best chicken around. better than KFC

It's not bad but service is really slow .

Used to go all the time...never again! Chicken burgers which usually come with lettuce and mayo now come with nothing, just a dry bun and single chicken fillet, and the wings were clearly old and on the turn, soggy chips too... proper gutted!

Have you seen their chicken?????? That’s absolutely awful! I ordered 2 days ago and that was still raw and smell. Never again!!!!!!!!!!!

Great place for food but if you go there as /with a girl, the staff just gawp at them.

Food is excellent, highly recommend this place if you like fried chicken. The salted fries are amazing. We have collected from the store and ordered online and even though we are a fair distance from the shop the food has always been hot and fresh when delivered.

Every single time I call you guys, the guy seems to have an issue understanding me. He always hangs up on me. Thats just utter rude. The phone the gets passed around to other staff. Maybe you should hire someone who actually understand english- not to be rude.

Fuming mayo all all aver my burger top and bottom No sauces with wrap meal you're supposed to get 2 dips with wrap meal didn't ask about salad and stuff just put it on I'm allergic to mayo so nice one you muppets! Chips were on point though

Words can't describe this place! I'm now choosing this over KFC! Spoilt for choice! Absolutely love it and always come away absolutely full! Would highly recommend this place good food good prices and a full tummy can't complain!

I love the food here! If fast food is what your after? look no further as these guys are quick without compromising on quality or flavour.

Ordered this evening. Food arrived earlier than the time stated, the meal was good.

Amazing chicken, chips and pizzas; it's just a pity that delivery is £2 otherwise I'd order more often

Great Friendly staff especially that young lad at the front.

Great food but staff behave not good. I am very disappointed. The used f****n word several times in front of their customer. Very rude staff

Grate food amazing chicken and always happy to help.

Best fried chicken on the wirral

Not bad food if you like pizza and chicken

Corn on the cob tasteless, onion rings fatty, chicken dry. Fries didn’t arrive with the meal and no apology when we rang to say we didn’t get them. They finally turned up and still no apology. Don’t bother with the place the foods sub standard and service poor as well!

Ordered my food at 8pm it's now 21:34 and still waiting called them and got lied to saying that would be here discusting servixe

Horrible! All the food was cold they missed out 2 bags of popcorn chicken even tho we paid for it rude staff

Food looked lovely when arrived, we ordered a family mix. Went to took into chicken fillet burger to find a dead fly stuck in the mayo! Needles to say I felt sick, through it away and called them up. They said they would refund my meal and make sure next time it didn't happen, I didn't expect to hear anything more as i paid by card but then someone turned up at my front door and said "you ordered before" I said yes and he shoved the money at me, no apology or anything! I told him where the food was if he wanted to take it back it was in my wheelie bin and he just shrugged rudely and walked off!! So all in all food disgusting (fly) Service disgusting, bad attitude!

Delicious food.. !!!.. love the chicken fillets and chips.. !!.. staff are pleasant.. orderd a meal tonight.. lovely service from young lad on a scooter.. !! :D

Great food at cheap prices, really enjoyed my meal.

Kings pub round the corner had no food on so we all piled in to ranchers had a better meal in there than we would have in the kings and more chips

Great food and prices r right .nice staff 😊jk

Not a single order wrong also it's never ever too late or late at all for that matter