Based on 1.103 opinions finded in 1 websites
Based on 1.103 opinions finded in 1 websites
Nº 777 in 1060 in Wirral
Nº 10 of 10 Mediterranean in Wirral
Opinions
Looks closed and believe planning permission hasbeen granted for change to residential use. Past reviews seem to indicate they are never open except perhaps for some private functions.
Sixty2 . 2022-10-27
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I booked Sheldrakes for a birthday celebration for my mum over 2 weeks in advance through their website, and received a confirmation email straight away. As a family we had been here a few times over the years and thoroughly enjoyed our experience each time, however when our party arrived at the restaurant in time for our booking, the doors were shut and lights were off. My mum and I stood in the pouring rain getting soaked while the rest of our party walked around to the front of the building to see if they could see anybody around. The place was closed. I didn’t receive any communication from Sheldrakes to say they would be closed and therefore wouldn’t be able to fulfil the booking, and our group then had to look for somewhere else to eat at very short notices Reading the rest of the recent reviews here it sounds like it was a blessing in disguise! So disappointing as we used to love coming here, however I would now avoid at all costs.
steffisten . 2022-09-27
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No stars as we didnt have an experience on the day as when we got there the restuarant looked permanently closed! 60th celebration over and that was that!! 3.00pm by the time we found somewhere else .However, It seems they haven't told TripAdvisor they are closed even though their website thinks they are still open and can take booking and even confirm them!! Crazy crazy! So agree with other reviewers save the bother and don't even try to go...shame, but in this ecomic climate they may have gone bust and left suddenly..be warned.It certainly looked like staff had left in a hurry. Bottle of wine and glasses on tables outside etc.
unisonr . 2022-09-11
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I booked a table online for the evening of Friday 9 September and subsequently received a confirmatory email, so it never crossed my mind that the restaurant would actually be shut when we arrived! The restaurant, downstairs, was in darkness, doors closed, table shoved up against them, yet a wedding party was ongoing in the upstairs function room. I've since seen the previous scathing reviews given on TripAdvisor, over the last few weeks in particular - I would never have considered booking at Sheldrakes if I'd read them first! It seems like the concept of being open, providing good food in a timely and professional manner is a completely alien concept! Although it was a very busy Friday evening Heswall Tandoori accommodated us instead ... the staff there were friendly, professional and couldn't do enough for us and the food without exception was delicious. A 5 star review for the Heswall Tandoori, can't recommend it highly enough - the owner of Sheldrakes could learn a lot from them!
Helen M . 2022-09-10
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This was booked for a meal for two on the strength of its reputation. Accepting that its a beach front restaurant the short walk from the car park was acceptable. The restaurant however is tired, shabby and requires a major refurb. The patio area out front, which has a tremendous view, is in need of a complete overhaul and resurfacing. It was littered with plastic food containers and plates left out from other diners meals. The service was slow at best and the food quality average.I wouldn't dine here again.
GarethS548 . 2022-09-06
MORE AT TripAdvisor
I booked table for a family meal for my mums birthday. I booked via the website a week in advance and received a confirmation email. We turned up for our meal to discover the place was completely shut. I had no communication from the restaurant to say there was a problem with the booking or that the restaurant wasn’t open. Really disappointed, would not bother again.
Katie M . 2022-09-05
MORE AT TripAdvisor
Heard a lot about Sheldrakes before we visited and it did not disappoint. We went all out and had a three course meal each with a few cheeky lunch time drinks. When we arrived we were met by very attentive and happy staff members, shown to our table which had the most amazing view over to Wales. Staff were quick in bringing over menu's and asked for our drink order. Drinks were given to us in less than 5 minutes. The starters and main meals were fantastic. I had the fillet steak which was cooked to perfection and my husband had the fish and chips but honestly it was like a whale... the staff didn't stop. Even serving other people they still had time to ask how our meal was and did we need anything else. They were so busy and run off their feet but nothing was too much trouble for them. Loved it so much that we booked again before we left for this coming Friday. Going to take the in-laws for a slap up birthday treat. 100% recommend a visit if you have not been before.
deborahkH6395QH . 2022-09-01
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Popped in yesterday for a late lunch with friends. We had travelled from Chester. They were closed for private function. We have tried several times to pop in for drinks/lunch, always closed. I did try phoning and nobody answered, just presumed very busy. Complete waste of time, we went for a walk on beach and had lunch elsewhere in Heswall. Great shame.
87christineo . 2022-08-31
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we had an awesome meal for two here at sheldrakes! The food was absolutely A1 and the views so stunning (sunset and all!) Yes the place is a little ecclectic, (perhaps needs a slight re-fit) but - again the food was so excelent. A conjured up cauliflower steak preceeded by lovely halloumi bites hit the spot for me. My wife had an up-market chicken kebab with all the trimmings and thoroughly enjoyed this plus all starters , and even we had a good 'ol cup of tea afterwards. All enthusiastically served by a great team of helpful staff. Yes, attentive staff. Couldnt do enough for ya. All great in my book
andmart888 . 2022-08-27
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Attended forWedding. Other reviews have said it all. Only gave it 1* in order to leave a review. Before the wedding began guests were crammed into a small area with no air conditioning on a warm day and forbidden to go outside as they would disturb the 6 restaurant customers at the outside tables. Bar staff disappeared having taken orders and didn't return for some time. Finally drinks were served all round but guests were called upstairs for the ceremony almost immediately afterwards and were informed they were not allowed to take their drinks upstairs with them. In summary: Poor management and organisation; Understaffed Appalling service Staff attitude bad to the point of rudenesss Tables not cleared all night Broken glass everywhere, frequently caused by staff dropping glasses and not being cleaned up. Glass shards were strewn across the dance floor, surrounding tables and floors resulting in someone slipping and cutting their hand very badly, requiring stitches. The manager attended but only to record details and never showed any concern for the injured person. The food was carried through this mess by surly staff over a long period and much of it arrived cold. I didn't once see a smile on the face of any staff member the entire day and evening and guests seemed to be resented for being there at all. The beautiful bride and the groom deserved so much better than this on their special day. Avoid.
BeM708UP . 2022-08-26
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Attended a wedding here and about the only positive thing I can say is that the views are great! As for the rest, I'd have to say that the staff and the manageress were really poor. They seemed completely unprepared for a large number of guests and were flustered and rude for the whole day. They were short staffed, long waits at the bar, glasses strewn everywhere not being collected, one guest even cut her hand on a broken glass that hadn't been cleared away, and the manageress then seemed more concerned with protecting herself against a claim than being polite and helping the injured guest. The food served was poor and mainly cold. The staff were also insistent on stopping guests from using the terrace area for some unknown reason, despite this being the main draw of the place. There were only a handful of people in the restaurant who were not part of the wedding, yet the staff seemed a lot more concerned about them than the 100 or so wedding guests. All in all, a shambles, and judging by the reviews online, previous weddings have had similar issues and they have either not learned, or just don't care. Avoid.
TheBison81 . 2022-08-22
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Attended for a wedding. Venue was ok but staff struggled with simple things like glasses for drinks. Fish and chips served at evening do but chips were stone cold. Pre wedding drinks in the downstairs bar was shared with the most rude and obnoxious manager. Could do with a lesson in customer service and how to speak to people. It seemed the wedding was an inconvenience to her. Would never return based on her bad attitude alone.
darlojay15 . 2022-08-21
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I had heard such great things about this place and my partner decided to book a meal here for my birthday and with it being my first time at this restaurant i was expecting alot more, i had contacted the Facebook page whilst still at the restaurant a week ago and i am yet to receive a response, my comments are below - uch a shame. The location and scenery are beautiful however for my first time at this beautiful restaurant and im extremely disappointing . The service was awful. I attended with my partner for my birthday and we had booked a table but on arrival we had to ask where we were to be seated in which we were advised to take a seat anywhere then we waited for ages for menus which we then had to go to the bar to ask for them. My partner arrived back at our table with the menus which where printed pieces of paper, that wouldn't normally bother me but the price you pay you expect more than this. We then had to go to the bar to order our meal as none of the staff attended our table for a long time. Whilst waiting for our food a few coupled advised us that we need good luck as they have had terrible service. When our food arrived we waited a considerable amount of time without any cutlery so my partner had to ask for it. The whole service wasn't good at all and its such a shame as its a beautiful place. I expected alot more and with it being my first time here and it being my birthday i am very disappointing. Apologies but we even had to go to the bar to settle the bill when another 2 couples had to complain about the service and had to leave without their food after waiting 2 hours for their food and it wasnt very busy. We waited over 10minutes at the bar to pay our bill to which the girls didnt even know what we had and had to ask us what we ate and one girl was very rude and didnt seem to want to be there she even had holes in her tights. Such a shame, they didnt even knwo what we had to drink let alone the food and when we advised our table number the staff had to go out to check? - please may i have a response
sophiegG1944QH . 2022-08-19
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We visited last week to celebrate our silver wedding. Upon arrival, we were ignored by the bar staff, had to ask to be seated. To be fair one was serving whilst the other stood there. A simple smile of acknowledgment in our direction would have sufficed. We chose to sit outside. The tables were filthy, numerous tables with dirty plates etc. that proved a magnet for the local wasp community. After 10 minutes my son went in to ask should we order at the bar. The young waitress came out to tell us they didn’t have any real menus and gave us two photocopies to share between the three of us. At this point I asked for the drinks menu which they did not have. I asked about their champagne as it was a celebration. The waitress disappeared again for another age. She returned to tell me they didn’t have any Chardonnay. I said it was champagne I asked about. She explained they did not have champagne but they did have Chardonnay and Pinot Grigio. Other than beers and spirits that was the only alcohol they had. At this point we had been sat outside for 30 minutes without even being offered a drink. At this stage, we decided to leave and go elsewhere. Something we have never done before. Whilst waiting for our taxi, a young male waiter came to our grubby, empty table. He was carrying a ramekin of mayonnaise which he asked if we had ordered. We did laugh at this point as it was turning into an episode of Fawlty Towers crossed with Victoria Wood’s Two Soups sketch. To be fair to the young waiter, he was the only person to offer us anything during our stay. Had it not been our silver wedding it would not have been so much of an issue. We hoped to celebrate not commiserate with rumbling stomachs and parched throats. We hopped in our taxi and went to 107 in Heswall who had a choice of champagne, friendly, efficient competent staff who spoilt us rotten. The food was also excellent. I feel the owners trade off their fantastic location and view everything else as secondary. Top tip- take your own ale and a picnic, sit on the front and soak up the view.
492wendyb . 2022-08-17
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This visit was as a result of a late change of plans due to the 30 degree heat which led to us looking for a venue away from the heat of urban areas. It was a first visit for all of us. Our experience was a lovely evening with the fantastic view over the estuary enhancing it. The meals were served promptly and were delightful.
Jasper230 . 2022-08-14
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Sheldrakes has really gone down hill. Very poor menu, Offering panninis, sandwiches, ribs etc not the delicious main meals they used to have on the menu. What they have now you can get anywhere for half the price! Very disappointing, will not be returning.
angelalC9969MK . 2022-08-05
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This summer we have had polar opposite experiences at Sheldrakes. A few weeks prior to our disaster visit we had met a new GM - Dave, with above board energy and a motivated team clearly aiming to provide exceptional service under his lead at this...
JamsBarba . 2022-08-02
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Booked lunch here for a family get together having travelled from either end of the country (one from Cumbria and one section from Norfolk). Received e mail confirmation of booking 3 weeks in advance and checked opening times on website again before travelling. Arrived at...
Stevanwallen . 2022-08-01
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It was a joke! Chef told my family it was closed at 12:10 apparently it’s open at 12. It was open one of the staff told them as they say outside. They ordered and we arrived to a trainee spilling a pint and a half...
F9547RSjoannew . 2022-07-30
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I really wanted to be wrong about Sheldrakes as when it was owned by Stan it was the best restaurant around for miles. I am a local in Heswall and recently popped in to look at the function room for a 60th which on my...
SarahR5927 . 2022-07-30
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Served by lovely young lady. Suzanne, Very polite and pleasant. Food absolutely delicious. Our new favourite place to meet with friends. Lovely and clean
L9976RLvalp . 2022-07-20
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Menu was fairly small apparently due to a wedding. We had nice food and the service was good. The two staff members were nice. Drinks on the terrace is a must. Portion a little small price not too bad. But the location makes up for...
A6897AMpaulf . 2022-07-18
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staff very helpful - they allow one to take as much time as one might wish. . . dog friendly.. outstanding setting. perhaps the best moules marinieres I have had for 20+ years bountiful, the sense of cream and white wine . . and 30...
F8155DHmichaelv . 2022-07-13
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Absolutely love this place! Amazing menu and fantastic food!! Beautiful views, and even better service!! The lovely Suzanne, Dan (the boat man) and super chef Mike, what a team!! Couldn't recommend the place highly enough, more than worth a visit.
JWIbz . 2022-07-13
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PLEASE TAKE NOTICE OF ALL THE BAD REVIEWS!!!! Awful service, staff young, inexperienced, untrained and completely overwhelmed with the basics of waiting on. EVERYTHING I asked for was either forgotten or took an age to arrive! Tables left with dirty plates throughout our stay. The...
Linda H . 2022-07-09
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My wife booked her birthday meal for this place. There was no mention of such a limited menu. This restaurant deserves to go bust, and is almost there! Before you visit, check out the internet site where the is sea bas and steak. The is...
Navigate43489808375 . 2022-07-09
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We today tried Sheldricks for the first time. The menu was very limited and the food was disappointing. The decor was shabby and the whole place is in need of a big face-lift. Won't be returning!
paulag477 . 2022-07-08
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Wish I had read the reviews before we visited yesterday. Last year the food and service at Sheldrakes was great! We were sat in a lovely spot and our drink order was taken. The drinks came, everything seemed ok except for the greasy thumb print...
Y6423VBjoannem . 2022-07-03
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Booked online , got email confirmation. An hour before, we got a phonecall saying it wasnt booked as they had a wedding . Unbelievable really. Went to Devon Doorway instead and had a beautiful meal there. Please dont let people book only to cancel an...
julie w . 2022-06-30
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Great place,food very good and Dave the MGR was "1st Class"......he was a real plus to the service we recieved on the day,overall,we both highly recommend shelldrakes as a place to go .....x.
K4340EOjeffw . 2022-06-30
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I booked online for a surprise birthday meal for Saturday 25th Jun 22, which was duly confirmed via email. In fact we received a further email just to remind us. However, when we arrived we were told that there was a private function and that...
I2034FUneilr . 2022-06-27
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Wow what a Sunday. Recently came across this restaurant and I have to say I love Sunday lunch and this place served it up in spades/ The first menu came out and I was a little puzzled and asked do you not do Sunday lunch...
lot4004 . 2022-06-26
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Booked the restaurant online for a family birthday meal for five. We received an email confirmation of the booking from the restaurant 3 days before the evening. When we arrived at the restaurant, we were told the restaurant was all booked out for a wedding...
Jed D . 2022-06-26
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What a difference this place has become from our previous visits !!Totally unacceptable food ,service ,and a menu and pricing that is nothing like the one they are advertising?? I was very embarrassed as we had take some friends as a treat , no steaks...
AlanL667 . 2022-06-23
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We went to sheldrakes with family and after a few previous meals we are always unsure of the standard of food and service we will get. Happy to say it is under new management and general manager samantha has great plans for sheldrakes future. Excited...
Z6815ZElouise . 2022-06-22
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First review I’ve ever written but it’s undoubtedly deserved. Have lived in Heswall all of my life with sheldrakes being a family regular however I’d say the last 8 years has been utterly abysmal from what this place used to be. I’m not sure why...
MartinBMW321 . 2022-06-19
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Perfect Sunday family lunch, 9 of us for Sunday lunch, it was absolutely full to the brim we thought we were in for a dreadful experience but how wrong were we. Probably the best Sunday lunch we have ever had dining out. Great atmosphere so...
carlaaT140HA . 2022-06-19
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Poor service, gigantic skip outside and menu overpriced - but a view second to none! It’s charming in a rustic way, but with a quasi-Michelin table service that tries far too hard. So it’s a strange contrast. Food was average but staff and general feel...
Paulrm148 . 2022-06-19
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Went for an afternoon/evening with friends, as soon as we arrived from the start we noticed the place was deserted , very inexperienced staff not very welcoming no wine list virtually no choice of wines or beers. When we sat down they were fairly attentive...
Irbyman . 2022-06-18
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I was brought here for the first time a few weeks ago and it was great. The food, the service: excellent. We didn't find it expensive either ... we were given the best service.
Seasoned-Sandra . 2022-06-16
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Sheldrake's is a disgrace. I booked a table with Sheldrake's on the website. I chose 6pm. Then I got a confirmation email to say we are booked in. We got ready and excited to go out for a meal. We haven't had a night out...
fromlizzywithlovep . 2022-06-15
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I don’t take to trip advisor unless I’ve been seriously impressed and praise is worth giving. My family and I went for lunch on Sunday. We arrived and the place was so busy we even considered leaving but by joe are we glad we stayed....
stluciabay . 2022-06-15
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Booked a table for last night week ago. Arrived to be informed ‘you can’t come in there’s a wedding on’. Well it would have been nice to have been informed. They must have known a week ago that this was the case. Wedding receptions are...
bevanmel . 2022-06-12
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We went last night, I took my parents (in their 80’s) for a celebratory meal. I chose Sheldrakes as I remember it being a lovely restaurant back in the 90’s when it was obviously under different Management. Having not lived in the Wirral since the...
Stay61411719012 . 2022-06-05
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We visited Sheldrakes after learning it had newly reopened. The menu was very disappointing no steaks, pasta dishes or fish unless ordering a seafood platter. There wasn’t any info on dietary advice which is extremely poor. I don’t drink and the only non alcoholic drink...
karenabbott106 . 2022-05-20
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Dreadful food and service. Like anywhere blessed with a good view you will find everything else underwhelming. Fingers crossed they are shut for good and someone can come in and create a place that local people would actually visit.
Ben C . 2022-05-11
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Very friendly and inviting, couples, families, formal dinning and walkers alike. The food and drink is always very good and the views second to none, terrace in the sunshine, open fire in the winter months, all of which more than makes up for the slightly...
DanielH-wirral . 2022-01-05
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We booked a table here for sat 13 nov a week before the date,we travelled 150 miles to the restaurant to find it closed we called their number to be told by a lady it had been shut for a few weeks so why did...
KathleenR1112 . 2021-11-14
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Shabby building, consistently poor service and truly horrible food. Such a shame as the location is good and with better management this could be a great destination. Also, as I understand it, the tips don't go to the staff but go directly to the owners...
lollymlg . 2021-11-13
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We all had a brilliant time. Staff where very helpful and understanding giving myself being very awkward! Massive thumbs up to all of them for putting on a special romantic night !
F7981XUjamesh . 2021-11-03
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Having never been to sheldrakes I risked our date night off a Facebook feed of the view and thought this would be an idea date night with my other half as these are precious. IT DID NOT DISAPPOINT we were greeted at the door by...
lot4004 . 2021-11-02
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The good part - I could not fault my meal of King Prawns starter and Fillet Steak apart from being served on cold plates. Absolutely delicious. The less good part - We were seated in the side room where there were tables for larger groups;...
Traveller_B33 . 2021-11-01
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Appauling, took 25 minutes to bring drinks (only about 20 other people in), took food order I double checked the manageres had 6 starters and 6 mains, starters came out in good time and were excellant. Main course came out but they completley forgot one...
700deborahe . 2021-10-31
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We had a light lunch on Monday. The service was slow , but the poor young waiter was so busy and didn't have any help . He was very apologetic, we felt very sorry for him . It's a beautiful setting , just wish that...
Liz M . 2021-10-27
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We came for our anniversary ❤ on7th Oct and had such a lovely time and the food and service was amazing , they totally made us feel special and a totally memorable night and thanks to the young man who looked after us x
906nickih . 2021-10-10
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If you are reading this, grab a coffee as it might take a while to read… This was our first time in a long time visiting Sheldrakes. We wanted somewhere special for a family meal. As we approached the building the booming club music was...
lisa_sullywooley . 2021-09-20
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Pros: The views are amazing. Great location Food was nice. Cons: Wait staff unattentive and rude. This restaurant needs better staffing. Older staff are disrespectful to younger staff members. Service is far too slow. We finally received our food an hour and a half after...
Ilovesmekitty . 2021-09-05
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Dined with a friend at Sheldrakes on the afternoon of 2nd September 2021. Arrived about 1330-45 - we were dropped off as the restaurant is fairly remote being down on the shore. We chose seabass and monkfish dishes and enjoyed a couple of bottles of...
Jill_P-Wirral . 2021-09-05
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This cozy restaurant left the best impressions. Fantastic setting, great ambience, outstanding service & delicious dishes.
Fionasrob . 2021-09-03
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Where to start. When we arrived for our 19.30 booking on Bank Holiday Sunday we were told straight away by the bar manager that there were a few large parties in and it might be a bit loud. This we thought and said shouldnt be...
GILL R . 2021-08-30
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Absolutely appalled by this visit. Food definitely wasn’t up to scratch. Surprised by the lack of enthusiasm from the waiting on team, but that was explained when I found out that the manageress keeps every single penny of their tips…
Culture53541947972 . 2021-08-29
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This service in this restaurant used to be fab, unfortunately, this is no longer the case. Arrived at restaurant at approximately 17.25. A poor waitress with only two days into the job, was run ragged as not enough staff. Eventually, ordered drinks. After a lengthy...
TheresaB840 . 2021-08-25
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Delicious food, great views and charming staff. We were a bit anxious after reading some of the negative reviews, but we had a fantastic evening. The staff were all particularly friendly, helpful and attentive. The food was delicious and plentiful. We watched the sun set...
karene568 . 2021-08-18
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The staff are extremely rude and inappropriate The restaurant it’s self is dated and tables aren’t cleaned properly after each customer only new sheets are placed over the top. The manager is completely out of hand and the tension between all the staff is very...
S989UQkena . 2021-08-17
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In dire need of a makeover. Very very dated and grubby. Full of flies. There was 6 in our group, 1 meal came out wrong as the staff didn't know what the order was so she just guessed. Whilst waiting for his meal to arrive...
Katie H . 2021-08-16
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OK the location is lovely and we were a trio of friends so challenging confrontation was inappropriate but we were shocked by two things that mean we won’t return. Apparently any tips that are added to the bill payment by card are kept by the...
DavidC186337 . 2021-08-11
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Not a penny of the service charge goes to the hardworking staff in the restaurant, so ask for it to be removed from the bill! The manager of the restaurant could not work harder, clearly trying to keep afloat a neglected restaurant by the owner...
R0undtr1p . 2021-08-11
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Lovely views at this restaurant. Menu was varied. Food was very tasty and served quickly. The staff were very friendly and attentive. Really enjoyed the chocolate torte. Would definitely visit again.
Sarah R . 2021-08-08
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I have just returned from dinner with my husband at Sheldrakes. From the minute we walked through the door, being told by a young lad to find a table outside ( we had booked) . After finding a table we waited 20 mins and asked...
Hwiom . 2021-08-03
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Fantastic evening looking over the dee estuary and warm sunshine. Foid good and service was ok depending on which staff you got. The young lady faultless, the older gentleman did his best to stop ypu from ordering.
161neilw . 2021-08-02
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Don’t waste your time coming to this restaurant. The service is shocking, so slow and the staff very rude. The food was average but not worth the money. The staff and service ruined the night. Such a shame. Won’t be returning, there are much nicer...
S5560DAlozxo . 2021-07-26
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We had a table booked for Sunday lunch following a circular walk of Heswall Dales. Not sure what to expect due to mixed reviews and my other 3 friends had been previously but years ago. I was amazed to see this hidden gem overlooking the...
D1849UTkarent . 2021-07-26
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My wife and I went for dinner and were invited to choose a table inside or out. We went on to the terrace and chose a table but as we went to sit down we noticed a mess on the floor. A waiter, who was...
philhX9418PQ . 2021-07-26
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My boyfriend and I decided to treat ourselves and go for a meal here. On arrival we had to wait due to no tables being available even though we had booked. We sat for 30 minutes without anyone bringing us a menu or asking if...
R5048ZBsophie . 2021-07-22
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Being a taxi driver I always listen to people when they recommend a place and this was the case here.on arrival could of done with a sign directing me to the restaurant,as we turned right and went up the stairs only to be informed the...
Paul C . 2021-07-21
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My partner and I drove for over an hour to go and watch the sunset at Sheldrakes. On arrival we waited 20 minutes to be seated despite already having booked. No one brought us menus and it was at least half an hour until we...
rosieharris2210 . 2021-07-17
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We had a lovely evening celebrating my wife's 50th Birthday! Sheldrakes were fantastic at helping us shape a lovely evening! They helped us decorate the room and served up a lovely supper of veg chilli. All in all a superb venue, lovely staff and a...
ELMJB . 2021-07-16
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Lovely warm welcome by friendly staff who showed us to one of many tables with superb views. Many apologies given for rather limited menu- unsurprising given current national state of play. Nevertheless, a really good variety offered and a glass of wine was enjoyed with...
maryfV4573TV . 2021-07-12
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Visiting for the first time with an open mind found this restaurant untidy and disorganised. Had reserved a table which unfortunately was given to another group and so put in a side room. Staff not very attentive. Greeted by a waiter who we felt we...
CKASSTAN . 2021-07-11
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Fantastic function room upstairs with amazing views. Andy and the team were excellent hosts. Faye brilliant event organiser. The room was beautifully laid out and decorated. We were very well looked after and the buffet was superb. Thank you Carl and Sharon
Sharon T . 2021-07-10
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We have been a couple of times this year since lockdown restrictions lifted. The food has been good the service was also good.. But the whole pace is sadly in need of a thorough makeover! It's in desperate need of a paint both inside and...
78sherilynh . 2021-07-08
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Due to Covid restrictions this was a small reception of 35 people. It was a lovely intimate occasion. The setting was perfect, with the views over the river Dee to the Welsh hills. The staff were attentive without being overbearing and the food was lovely....
ColetteS735 . 2021-07-05
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We're new to the area, but the owner of the hitel we're staying at arranged for our evening meal at Sheldrakes, a partner business of the hotel. We were even treated to complimentary transport to and from the venue! What a treat lay in store...
SteffiB040 . 2021-07-05
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The view is lovely, but the restaurant needs urgent attention. Smelly toilets, tired and grubby decor, and chipped tableware were our first impressions (along with a table of drunken idiots toasting Hitler, but that's another story). The service was shambolic, we waited ages for a...
Kate499 . 2021-07-04
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Shedrakes manager is a arrogant and is horrible to staff has a huge ego and so does the chef I advise anyone to not work here nice view but people out way the pros of the venue.
U2967GJadamh . 2021-06-29
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Had the most beautiful Birthday celebrations with you all. The staff were perfect,the meal was stunning. The position of the Restaurant as amazing. Thanks for my extras. You truly made my Birthday.
kathd348 . 2021-06-28
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Went to Sheldrakes for the first time today, for lunch. When I told them we were celebrating Mums birthday, they offered her a complimentary cocktail and desert. They made her feel very special. The food was excellent and the service was friendly and attentive. We...
VickyH2146 . 2021-06-28
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Just brilliant Went for dinner as restaurant at Brook Hall Hotel was closed and so glad we went Location is just superb Staff amazing especially Callum and Stephano Food delicious although SundayMenu is a bit limited Would we go again? Absolutely without a douby
Wychypoo . 2021-06-15
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Most of the food was excellent. My son had the seafood linguine which he found disappointing as it wasn’t as creamy as described on the menu nor did it contain any chillies as it was supposed to as described on the menu. It could have...
karenO470TY . 2021-06-14
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The food was delightful, as was the view. I went with my partner and his grandmother; a Sunday afternoon treat. The food was very well presented and tasted beautiful. A brilliant experience
Semaj81 . 2021-06-13
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Having wanted to try sheldrakes for a number of years and with my wife’s birthday coming up I decided to book in. No response to the booking request put through online so decided to call. The phone was answered ‘hold the line’ I waited for...
AnthonyC2424 . 2021-06-09
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Food was excellent except that despite phoning first and stating that my wife needed a Gluten Free meal and was assured that was no problem however when the starter arrived it clearly was served with ordinary bread. When challenged the waiter said that they did...
442JohnM442 . 2021-06-08
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Supporting local, never a chore to pay for a view of the Dee. Worth a visit although prices are higher. Friendly, warm service, Cov19 regulations all in place.
1720mt . 2021-06-08
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Beautiful surroundings we sat outside just walk ins at the moment. If the sun is out I would highly Recommend especially friends or couples. food was amazing we tried sandwiches...steak with blue cheese sandwiches ‘wow’. Think my friends had Cajun chicken sandwiches they said they...
Gcampbell123 . 2021-06-08
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We had our wedding reception at Sheldrakes and it was perfect. The food and views are amazing, and everything is planned really well to make sure the day runs smoothly. Sheldrakes were flexible given the lockdown restrictions, and made everything stress free. Definitely recommend for...
S5379NAsarahb . 2021-06-08
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The restaurant is in a lovely location and the food is lovely. I had the Lamb Kebab and it was very tasty. But the service was the worst I may have ever experienced. My starter just didn't arrive and by the time we were able...
jackandaimi . 2021-06-04
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Fabulous mussels, up there with some of the best I’ve ever had. Service was excellent too. Really would recommend. Only hope is that they get some cask ale on soon!
LukeA973 . 2021-05-31
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We booked in for our anniversary, at late notice, on a bank holiday Sunday. Booked for our anniversary at late notice. When arriving, Callum recognised the name and took us outside as we had requested, it was a lovely day but I could not take...
JD1878 . 2021-05-30
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So I done some research on this place before I wanted to come and the past few reviews are terrible!!really put me off wanting to go.But there’s a saying “never judge a book by its cover”So I decided to give them a call as it was bank holiday weekend I didn’t expect any answer especially after reading the terrible reviews!“Good morning sheldrakes restaurant how can I help” I asked to book a table,“Course you can sir!”Gave time and details as you do Before hanging up the young lad who answered “Sir am going to be truthful with you as you know the sun is out today as are a lot of the population When you arrive give your name and number of people and me and my colleagues will try are best to accommodate you”As I arrived the views was unreal!! Grate location Restaurant was practically full!!As the waiter looked everywhere for a table to put us on he came over “Unfortunately there isn’t one available at this time”But lucky us as we arrived 30 minutes earlier is what we expected...Callum said “youse could sit in the bar lounger with drinks and wait for a table to free up”As we agreed and sat down had a lovely ice cold beer.Time passes and there wasn’t a table available!He explained to us how busy they have been and gave us the best idea “If you want to sir take a walk down to the boats Take in the fresh air + the view”After that nice peaceful walk Soon as we arrived was showed to a table with the best view!I could go on and on about this place....The service was perfect due to how busy it was I watched as staff tried there best.(bit overwhelmed) I give them top respect!!As callum took are orders and was satisfied that we had everything we needed The waiter Craig who took over (top guy) Due to the the young lad going from table to table (literally every table) This was the best time I’ve had in a long time my wife and my self want to thank youse all at sheldrakes restaurant for the perfect afternoon out!!The spirit that comes off the staff is just like having dinner with friends family!!Food was so so delicious! Almost eat the plate Thumbs up to the kitchen..We will be returning vv soon!Don’t let the bad reviews put you off this beautiful place PEOPLEBe patient as the staff members work there hardest Thankyou so so much!!!Remember “DONT LET THE BAD REVIEWS DECIDE FOR YOU”
Phillipchad56 . 2021-05-30
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We booked for lunch for our anniversary, restaurant confirmed the booking again the day before but when we arrived the restaurant was closed! We messaged (all of which were read) and called and have had no reply at all! The restaurant is in the middle...
MrsSLW14 . 2021-05-25
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Beautiful clean restaurant, food was fresh and very filling. Not the cheapest but will definitely be back. Staff very friendly
873 Opinions
The food is 10/10, and we could not fault anything about this restaurant. The food was spot on. The secret bread was something else 😉 and the staff and atmosphere were great l. We can't wait to open the surprise envelope in January!
550 Opinions
Great atmosphere and service. Food always excellent. Staff attentive and friendly. Highly recommend.