Raglan Garden Centre Ltd in Monmouthshire

We visited the garden centre for breakfast just after 9am on a misty, Saturday morning. Walking through the garden centre to get to the restaurant we were impressed with the fabulous Halloween & Christmas displays. Upon entering the restaurant we were met by four lovely, friendly ladies behind the counter who offered us a complimentary mini mince pie each (delicious!) Our order for three Farmer's Breakfasts was taken and as none of us like grilled tomato we were asked what we would like instead. The coffees were delivered promptly followed by the food; the sausages were particularly delicious. Fabulous food and great service, nothing was too much trouble. We will definitely return!

My breakfast was egge 2 bacon 2 sausages beans 2 half tomatoes the only thing on my plate fresh was the egge MY bacon l could not cut or chew the beans dry and lumpy sausages were ok tomatoes dry but ok all restaurants are struggling but to use food from day before to save pennies will cost you pounds when people do not return AND THIS WAS 10. 30 IN MORNING l will call back iff l need a plant but l will give your restaurant a miss l see your looking for staff l hope you get a new chef But restaurant was very clean pity about food HIRAM

Don’t know what all the negative reviews are about! We visited on the way home from a half term holiday (with dog) We loved the food here. Accommodated our dog. Arrived very late for breakfast, about11, then ordered 3 veggie and 1 standard- an awkward order but definitely no rude staff, in fact the opposite. Very polite nothing too much trouble. Well cooked and expert service. An asset to the garden centre.

They advertise that they cater for vegans but there were no vegan sandwiches or light bites. Asked for a salad baguette and was served with a non vegan coleslaw! I asked the waitress if it was vegan and she said ‘I think so’! It wasn’t! Could have made me very ill. Poor service! Beware if you have allergies.

We go to the garden centre in which the cafe/restaurant is situated and decided to stop for something to eat. I ordered a beef and stuffing roll and my husband a coronation chicken roll. It states it comes with salad and crisps and for £9 i should think so too. When it came my husbands was presented nice but mine just had the roll whole on a plate with no salad or crisps, presented like it had just been thrown on the plate. I asked why i didnt have any salad or crisps to be told bluntly thats the way it is….tasteless beef in a dry baguette for £9…..rip off!!! The sauces ie horseradish, mint etc are in open bowls on the counter with no covering whatsoever on a warm day…not good… My husband had salad and crisps on his plate which consisted of a small amount of dry lettuce leaves and a few damp crisps again for £9. Wont be returning thats for sure…..

Very disappointed with the breakfast, cold baked beans, cold mushrooms, the hash brown was overcooked hard and dry all the way through, even my wife's scrambled eggs were cold, standards have dropped.

To queue for just a coffee when there is coffee station opposite not being used for over 15 minutes was frustrating .With a counter full of staff tripping over themselves some wearing bright coloured nail varnish including and uncovered long hair I believe the manger wearing black and nail varnish who also not wearing PPE .. Food looks good but organisation needs looking at. Not the best experience when you're visiting on a shopping trip

Lovely food and good portions but a little pricey, staff very nice and helpful, plenty to choose from

Decided to stay for lunch whilst visiting garden centre. I ordered a ham and pickle sandwich and there was so much pickle that I had to scrape at least three quarters off to make it edible. Tried to take it back but with the queue...

We have been coming to the Garden Centre for over 30 years and on most occasions visited the Resturant. On Tuesday we had 3 hot chocolates, a coffee, scone and a cheese toastie. We could not believe the price!! The toastie came with a mountain...

I have absolutely no qualms by giving 5 stars as the food on offer was of excellent quality and caters for all people.

We have been visiting Raglan Garden Centre for over 20 years and in all honesty we can't find much to grumble about. The food on offer is varied and wholesome for the most hungry of people. The view from the cafe is stunning and it...

Been here quite a few times & loved it but went here today & it was awful, dirty cutlery, staff untidy, cafe not the same felt unclean which is a shame, my panini wasn't the best bit of coleslaw & a mountain of rocket, sorry...

Great garden centre with a wide selection of everything you need for the garden. Very helpful and informative staff also assist when the customer needs any assistance.

Worst toasted sandwich I have ever had the misfortune to eat. Busy bank holiday and the staff really couldn't cope. Come on guys. Buck your ideas up. I for one won't be back

Popped into the camping concession on business then went into the cafe. Nearly £7 for two small slices of cake and two coffees. Wow!!!!! Will not visit cafe again.

This is a very popular venu and was extremely well patronised at the time of our visit. Lunch is served the form of a carvery. Ie collect a tray and queue in line at the hot counter to be served. The choice of meats is...

Used to love this restaurant, but quality had slipped significantly in the last couple of months. Food bland. Whatever you have done recently please reverse it

For an upmarket garden centre you would expect good quality food and this place doesn't disappoint. The main meals are above average in the price range but the breakfasts were on a deal for several weeks at under 3 quid and I was a regular...

Where else can you go and have a hot dinner, dessert and then tea/coffee for £8. I had chicken pie, new potatoes, peas & carrots, followed by rhubarb and apple crumble with custard, followed by tea. The meal was lovely and hot, real potatoes, carrots,...

Called for a quick look round and a buy one get one free breakfast. Arrived just as a young man had placed an order for many takeaways. Despite this, ( and a not too long wait ) our breakfast was nicely presented, well cooked and...

Nice place to stop for lunch but a little expensive, diet pepsi for example, £2 a bottle. The children's meals were £4.99 for sausage, chips and a drink, they enjoyed their meals though

This restaurant is good for a quick coffee, breakfast, snack with a good variety of main meals to choose from. Look out for their special offers. Attached to a really nice garden centre so you can spend time looking round before/ after your food/coffee.

Dealing with the current regime in the Sugarloaf Café rather than the effect of the Wyevale takeover of this once excellent local business, I can say that the café does offer a reasonable deal for the prices charged. For most of the later part of 2015 and again this year they are doing vouchers for '2 meals at £6.00 each' etc.

Popped in for a quick, light lunch on Friday. We opted for the salad and quiche. Both fresh and the quiche was very tasty.

Very much a hospital / school canteen. The staff are lovely, expect to pay Starbucks prices for tea, coffee and cakes.

Under the previous ownership, raglan garden centre was a pleasure to visit. However, it has become stale and its originality taken away. Instead we are left with an expensive array of mass produced items and not a lot of choice.

Having been regulars for many years stayed away for a few weeks after bitter experiences under Wyevale, tried the Sunday lunch last week very dissappointed and desserts no longer home made, drinks up in price so total bill higher than local pubs and hotels with table service. What a shame the former Sugar loaf restaurant was five star. Manageress and staff all very low key as were other members of staff, one or two familiar faces around including Malcolm in the gardening area always very helpful. Come on Wyevale can't you do better before Christmas and gosh the children loved Santa and the entertainment, end of an era

The restaurant was reasonably busy, so we had to queue. There were a choice of 3 Sunday lunch meats. Portions were ok, but only 2 potatoes felt a bit mean.

Wyvale have knocked the stuffing out of Raglan Garden center and taken away its unique character. I want my original Garden Center back please.

I have been going to said garden centre for years with my mum and extended family. Our visits used to be pure joy , from the excellent choice of goods ,fabulous Xmas displays, and even better food, especially delicious chips. We would go home thoroughly pleased with the experience. But after our visit yesterday we will never go back. Displays all over the place, no order, no food hall open and by the look of the Xmas corner it will never appeal again. The staff in restaurant were efficient and friendly but long gone are delicious chips replaced by a less than average so called chip. We asked waitress why and the answer was Wye as in Wyevale. The stock is the same as everywhere else, boring, a man in a Wyevale logo tshirt was dragging stands around the floor, what a nightmare, we left, forever and for the first time empty handed. The staff weren't happy about changes either.The biggest shock was £3 for a chocolate eclair!!!!!!

I can really only echo the last few reviews that the sugar,loaf restaurant now renamed has become unbelievably poor in standards and customer service, I complained to the new manageress and she was totally dismissive having an awful Sunday lunch served on cold plates, only one face of the old regime and she was miserable, it used tobe a joy and the welcome was superb having been regulars for several years. The rest of the original garden centre staff seemed miserable. Will find somewhere else to eat and for plants, wil not be difficult as prices have risen and quality deteriated but sad after so many years of frequent happy visits, Wyevale if you have management in place at Raglan please try before it's too late

This was one place you could come and always have welcome face of happy staff who would make effort to go above & beyond for you we have been coming here for the last 15years.... We have not visited since April due to ill health so when we did come was devestated on the changes that have been made to the restaurant. We found out kelly who was front of house supervisor had left she was one of the original staff & one of the reasons we came always friendly & would help. The food standards was terrible no taste and we'll over priced & dessert choice un eat able. The beautiful deli bar in unrecognisable all the things that made this place special has gone all I can say is the new manager & supervisor needs to get act together it was untidy & didn't look clean or appetising . There was only 2 staff we recognised and they were unhappy you can tell .... All I can say is well done wyevale you have ruined yet another garden centre.

Usually visit for lunch on Sunday. A few weeks ago we had the first 'bad' meal ever at Raglan G.C. We assumed it was just a bad day - but last week was no better. Today we thought we would try one last time, but were even more disappointed. The restaurant was particularly disappointing. Cheese & Cranberry Baguette was skimpy cheese with a millimetre spread of pink jam! The salad choice was nowhere near as good as it used to be - in fact it was just some green leaves - no coleslaw [as previously] and no Waldorf available. We find it hard to understand why the standard has gone down so much. Very disappointed.

I'll tell you what's happened, Wyevale! When the garden centre was first sold to Wyevale things seem stay the same, but gradually all the character and charm of this once independent garden centre has gone. Prices of plants are up and standards are down. So many of the old staff have left and many of those who remain have lost their sparkle, due to the generic corporate culture Wyevale are imposing (not the fault of the wonderful staff, blame Wyevale). Many of the quirky home accessories that were found here have been replaced by poor quality bits of tac. The cafe was the crowning in their armour, serving amazing home made food. Not anymore, much of the food is now from packets! The quality of ingredients is down but the prices aren't, Wyevale your profiteering. Judging by all the recent reviews I'm not alone in my thoughts and note that Wyevale haven't replayed to any of the comments, so can only assume they know they have ruined this garden centre and don't care!

My daughter and I went to Raglan Garden Centre, had a look around and decided to have an early lunch, we were lucky because the restaurant was really packed out within half an hour of us going in, they have a very nice salad bar and also a cooked meals bar, not a massive menu but a very nice one, and I must say we both really enjoyed what we had chosen...

Very disappointed with new management in restaurant used to be my favourite place for a salad style lunch but not anymore. Poor quality much smaller portion than with previous owner very disappointed

This is our local garden centre and recently been taken over by a national chain. Bad news is the best terminology I would start with. I know they are going through a rearrangement of products and it has yet to finish, however the signs are not good. The food is not as good and the choice has been reduced dramatically. The selection of items in the store has also reduced along with the unusual items we were previously happy to see. I know we have to give them more time but I am not hopeful.

2 months after my last review this once excellent garden centre is still going down hill.the coffee and tea were undrinkable,and very expensive. Did not purchase cakes as they were grossly over priced. NOT IMPRESSED. Time Wyevale got its act together.

We have been visiting Raglan Garden Centre and Restuarant for many years and have always been impressed with the friendliness and cooperation of t he staff. The Garden stock has always been varied often with a 'monthly theme' being presented. Over the years the Restaurant has expanded enormously serving choices of hot foods, home made ckars and large pies and quches and also a good Salad and Deli section ie baguettes and baked potatoes with a wide choice of fillings.

Sunday lunch are the best, been there many times, although last time our food was cold, due to a granny in the queue before us taking her time. Someone else maybe take over serving whilst dealing with another customer. Can't fault the place otherwise.

Having visited the restaurant at Raglan Garden centre mainly for Sunday lunch we are bitterly dissappointed, the prices have increased and the quality of the food and service has rapidly gone down. The roast lunches were a joy but now the meat quality and veg are not of the same standard, no lovely homemade desserts, drinks up in price. Several other customers were complaining, staff moral low, many old faces gone, Lucy always very helpful she knows us. Tables not cleared as they used tobe, cheap and nasty paper napkins. Come on RAGLAN where has the quality gone, we travel many miles and take taken family to this venue but not for,much longer. I have tried to find someone to speak to but in vane. You have a restaurant with superb views so please act before its too late.

We've been visiting here for years and noticed standards going downhill before the official takeover. Food portions got alot smaller and staff seemed lack lustre. 90% if not more of the original staff who have been there years have left-which says alot in my opinion. Visited today and found nearly all the tables were uncleared both inside and out and this remaind so for the duration of our stay. Food was ok but nowhere near how it used to be. Its a shame to see such a loss quality and staff.

Quite often pop in for a lunchtime snack when visiting garden centre. Garden centre recently taken over by Blooms but did not notice much difference to be fair regarding restaurant. Food is fresh, well presented and very good value. Staff are friendly and will do their best to accommodate your requests. Would I recommend, definitely.

Recently changed hands. Menu unchanged. New management experiencing teething problems updating existing systems and procedures. Baguettes and Jackets still as good as ever though.

I go here when I get to Wales because it's a good place to take an elderly or disabled person. Lots of parking, plenty of seating in the restaurant and a reasonable toilet. The food is basic but the helpings are generous and the chips are good. I noticed this time there was less selection and the staff were slow but it was a reasonable price.

Very poor service, took over 15 minutes to get served. The lady ahead of us had waited longer. Eventually we were told they were busy (we were the only people waiting, the couple behind us left).

We visited this garden centre on Saturday 4th July with my 80 year old mum. Extremely well laid out, beautiful plants and flowers at reasonable prices. Decided to have a light lunch, 1 quiche, 1 corned beef pie and 1 jacket potato with coronation chicken. Food was very good with substantial portions. Coffees and teas also very good.

Having been long time customers of this restaurant things have recently gone down hill since Wyevale took over, not as many nice homemade dishes deserts etc., hot drinks prices have increased. The tables are not cleared as quickly and feel the atmosphere is not as friendly. Regarding the garden centre prices are increasing and this will out many off purchasing. Still act before it's too late as the old Raglan centre retained charm and value and was in keeping with the locality.

The staff; particularly in the restaurant are always polite, cheerful and willing to go out of their way to provide excellent service.

Used to be an excellent, award winning garden centre. Since going into wyevales ownership it has deteriorated in every possible way. And in a short space of time. Crying shame.

Sadly just another expensive Wyevale.they are all the same.boring,expensive and poor quality.Was a really good garden centre with a good cafe,not any more?

My wife and I visited this garden centre Last Thursday and whilst there we had lunch And have to say it was superb!! Great portions and great value Followed buy great service from the staff 10 out of 10👍

We find good value superb plants and knowledgeable staff, the garden centre retains original outlets including Tigi fashions, Oak furniture not the run of the mill garden centre outlets. We hope Wyevale the new owners continue this trend

We have had Sunday lunch at this restaurant for a long time, superb food of good quality meat, plenty of local produce and well presented. Delicious homemade deserts and drinks to accompany. It's self service when if busy worth the wait, the view from the restaurant towards the Sugarloaf are superb. Though the garden centre has recently changed hands most of the staff remain and we have not noted obvious changes, glad the new owner Wyevale have continued with the same standards

We had lunch here a couple of years ago, so when we popped in to buy something from the garden centre yesterday we decided to stay for Sunday lunch. The service was prompt even though it was very busy but we had no difficulty finding a clean seat. So far so good. Unfortunately the roast beef and Yorkshire pud dinner was - well, horrible. Poor quality ingredients overcooked and flavourless. We ate some (it cost £20 for the two of us) and beat a hasty retreat. We won't go again.

No main meals after 2.30pm. Just a selection of salads and baguettes. Food was ok. but one or two of the staff were surly and unhelpful and need to be sent on a course of how to treat customers.

Good choice of food served 9.30 till 4pm.

We've had Sunday lunch here many times & have always enjoyed it it's always busy here & the food usually good BUT we called in for Sunday lunch this week it was busy as usual but was not up to the usual standard the beef didn't have much flavour & a strange texture the roast potatoes seemed as they had just been dipped in to the fat fryer also the gravy very watery & had no flavour at all. The whole lunch just lacked taste Don't know if they have a new chef but not as good as usual

Good food. Baguettes well filled. Lasagne very good. All fairly priced. Space provided in front of shop to lock bikes. Staff very polite and friendly. Good stuff Sugarloaf!

Had lunch here fish and chips average lamb curry ok meat tender but not really spicy not enough for my wife.It's a large place so theirs plenty of space.

Had a "pre" Christmas dinner here on a Sunday after great reviews from friends... Brought our little chap along to meet Santa (not great either) and booked an early table for lunch.

We have visited several times & have always had excellent service.

Went to visit the cafe with a group of friends. We asked if we could leave our bikes in view whilst we bought coffee and were told bike have to be left outside in the car park with no means of locking them .

soup like water honey and parsnip was the name of it i would call it honey and water.

Today i had a bowl of sugar b water it was not soup it was the worst soup ever not nice along with a lump of custard slice not nice at all.

Okay so you have to queue, so if you time your visit poorly, it can take a while to be served. We are regular lunchers here often bypassing the garden centre itself. The restaurant is rightly popular with all ages. The hot food can match many a commercial kitchen and you'll not be stuck for choice. With views across to the eponymous Sugar Loaf, it comes highly recommended.

We found the place to be small but quite well stocked ,reasonable sized parking with some disabled parking outside the main door , as it was just after Christmas the sales was going on so bargains were to be had ,there is also a very good restaurant be it small it does excellent Sunday lunches though the menus can be a bit vague and a dual queue is a bit confusing but in all quite good and well attended

We visited to look for some winter plants, and found the place to be amazing. It is way more than just a garden centre, with a huge range of incredible items - from great oak furniture, toys, clothes, games, books and much much more. Their Christmas range of decorations, lights etc, was way better than any we had seen elsewhere - a real Santa's extravagenza. Their plants are fresh and well looked after, well set out and reasonably priced. Their restaurant is lovely, with great views of the Sugarloaf mountain in the distance. It's big, light and bright and serves a huge selection of good food. The serving is seperated into two parts - one for salads, pies and coffees, and the main part with a mouthwatering choice of meals and cakes. Not surprisingly it is a very popular place on weekends, so you need to get there early to find a table and avoid the long queues! A great space to spend a few relaxing hours.

No menus are displayed on the outside, so once inside you must decide to queue, left or to the right. This is not a very informed decision. Once queuing you can see some of the confusingly set out menu, lots of choices do exist.