McDonald's in Monmouthshire

It's a services, you get what you expect 😅

Just a normal mcdonald's but a bit more pricey obviously compared to non service station ones!

Food is very expensive and had to wait nearly 45 mins for it, but the atmosphere was really good

Very rude and order wasn't correct again

Costa drive through exceptional customer service by Adam and all the staff Thank you

It was ok for a motorway service station, but only really somewhere you eat out of necessity. Also, very expensive.

2nd time in a week I visited and this time still looks dirty service station and closed

Not the best, food was awful and the hot chocolate was watery

Really nice place to stop for a break

excellent service food as per Mcdonalds

Standard food. Self service and a stop and go atmosphere. Just what you need along all roads.

Only 4 order terminals, long wait

Fast efficant service food tasty

Fast, not particularly good food, in my opinion. At the end of the day you know what you're getting at McDonalds, so my comments aren't going to sway your view, but I generally choose an alternative, particularly as I'm trying to avoid American brands now

The only thing I cannot stand hearing here is the screaming kids

McDonald's food with fast service.

Love the bacon and egg muffin meal for breakfast !

I can't comment on the food, but I was at the services area for over half an hour and no clearing happened. Why would I want to sit in a pigsty and eat a McDonald's?

Cheap n cheerful and keeps the young uns happy.

Very busy, makes everything nice and fresh

We picked up a quick dinner on the way to visit family in England.

We got everything we ordered and very fast

The most dodgy McDonald's in the UK some bloke string to bottle some one with a wine bottle. Only McD I've been to that has security, needed though.

All ways enjoy sausage and egg Mcmuffin with a latte

A very friendly place with great service

Hit miss weather it's greesey breakfast mcmuffin

Stopped at magor service's McDonald's for takeaway breakfast at 10.30 16/3/25 only to find I only had half a cup of coffee when I left the service's not good McDonald's get your act together.

It was breakfast time everyone was rushing around

The staff don’t use gloves they make the food in a disgusting way

Not really a lot to say. It's a McDonald's in a service station.

Did a take away... Very convinient for a quick meal.

This place could do with a clean

Typical McDonald's got the order wrong

Cold and tasteless. Never ever again 16f straight to the bin.

Great place for a quick break once you get in to Wales .. outside there is place to walk your dog Sit in or take away quick service to

Typically McDonald's. We stopped in for breakfast and the food was as you would expect at pretty much any uk McDonald's. However it was well staffed and they were all working hard. Even though it was very busy the time from making my order to the food being served was very reasonable. The chap that served us was polite and offered milk, sugar etc so it would be a motorway stop that I would use again.

Most unpleasant eating in McDonald's it is 2⁰ outside and they have the air con on

It's very good for a service station and fair pricing too. Great wheelchair access also.

Staff brilliant, clean environment toilets clean, highly recommended.

All brilliant and the staff were wonderful. Nothing was too much trouble x

Went in with my son yesterday morning for breakfast during a long drive to visit family. We asked a staff member if we could buy a happy meal toy for him (too early to order a happy meal), I think he may have been the manager, tall guy, very friendly. He brought out my son 2 different colour sonic the hedgehog toys and let him have both, then didn't charge me for either. Just wanted to say you cheered him up yesterday, so thank you very much. Cheers

As far as McDonalds goes this is a good one. Tables are maintained by the service station not McDonalds themselves. It's a busy place and some times the waits are long but I'm not sure they can do anything about that. It's just a busy service station and this is the main food service there.

Nice place to chill when on a long drive between Wales and England from bristol

Better than I expected team work was good fast food as expected well-done to them a outstanding example of how mc Donald's should be

It's Macdonalds!!! What is there to say really?

It's a Macs at a services - nothing much to say - service is ok / food is ok

Food is usually decent here and the wait isn't too bad,

Very slow, half the tills didn't work and the tables were not cleaned. Food was OK, typical McDonald's.

Ordered take out for 2, quick and efficient service. *Paper straws with milkshakes are the worst thing McDonald's ever invested in, maybe swap out the plastic lids for card, and bring back the plastic straws.

Great. Brilliant staff especially the lady helping clear up our mess!

Hamburger came dry with no sauce or anything. Second time it came burnt with a little bit of ketchup. Cheeseburger tasted like a rustlers burger from the microwave. I actually don't know how this is possible... Employees didn't care, manager didn't care, no one cared really?

Staff great good food very clean

Awful food. Greasy, rubbery, not fresh and not warm. Loads of staff not doing much. Staff working with food and no hair net. Gross!

A gentleman called Tom is amazing so polite and caring

Very good, fast service even when busy

Very fast service made even faster when using the app. Just a pity that the prices are higher than the one a few miles down the motorway. I guess that's the price for being a services site.

You know what your getting with the 'golden arches'.

My favorite place for coffee, I always stop by for a quick coffee or sandwich when I'm going to the airport, everything's fine all the time

Very busy service's but plenty of places to sit

The food was served very fast. That's really fast, but this cost how it looks when you unwrap it - total mess. When you look at it, you lose your appetite and hunger 😒

I stopped off for a coffee late at night on my way home to London. It's a convenient stop at the Welsh end of the Severn Bridge. Not busy, the coffee was OK. Nothing on the menu that I fancied at night. How I wish they would bring back the Sundae with Caramel sauce.

Genuinely the best McDonald’s I have had. Big Mac warm and well put together. Fries crispy and well seasoned.

Fast Service, friendly and ideal before hitting a long drive.

Fast service food fresh and spot on. All staff polite helpful and smiling great to see. Thanks guys

Busy as always but fast and efficient but when will you get coffee right?

Incorrect food given. Food was over cooked and old as if previously prepared.

Poor attitude, slow service (painfully slow even with restaurant empty) asked to speak with manager and he was next to useless and lacked any empathy for the 25min wait with only 5 items in the list of preparing - just fobbed it off as well I'm short staffed so nothing I can do - pathetic. Has gone downhill massively since the fit out

Always disappointed by this McDonalds but keep coming back as it's been on my way. Chips always cold and burgers not much better. Friendly staff though!

No problems per se, but nothing special either.

Lovely clean place,great friendly staff and good food

Its a mcdonalds open at midnight, not sure what can really say

Hit the spot, quick service hot food !

Service is slow as its a services, so always busy, food is cheap, you get what you pay for, atmosphere is normally quite loud with lots going on in restaurants and coffee stores near it.

I haven't eaten this kind of food in a long time but was forced into it as we're we travelling long distance and not much else was open. Admittedly the food was good but the chicken bun I had was very small for the money..

So they don't salt the chips! But you can ask for salt and I was really impressed that I got to choose my own Grinch toy . 52 year old kicks off about happy meal 😆 burger great x

Just your standard service station McDonald's. Can't complain. Food was good, tables were clean, nuggets were crisp. Not much more you can ask for.

Service was good. Meal hot and delicious

It's a Maccas, in a service station, on the M4, there's no way to glamourise it. Having said that, food was quick and did the job.

Why doesn't the app or the staff at Rogerstone work properly?

Food was hot, very little wait time.

McDonald’s is always a reliable choice for a quick and satisfying meal! Their menu offers something for everyone, with healthy and nutritious options alongside classic favorites. It’s a great spot for families, friends, or a solo treat. The staff are always friendly and welcoming, creating a pleasant atmosphere. The prices are very reasonable, making it an affordable choice without compromising on quality. Whether you’re grabbing breakfast, lunch, or dinner, McDonald’s never disappoints!

Food hot and quick, staff nice could be a little happier from the customer care side however we are all human, plenty of parking well lite area will use again

Leon's fast fresh food is great

McDonald’s at Magor Services, M4 Stopped by the McDonald’s at Magor Services on the M4, and overall, the experience was positive. The food was tasty and prepared well, living up to the standard you’d expect from McDonald’s. However, one small issue stood out—the bread for the Sausage & Egg McMuffin was noticeably smaller compared to the filling. While the sausage and egg were perfectly cooked and flavorful, the tiny bread made the sandwich feel a bit unbalanced. It didn’t quite hold everything together as it should, which was a bit disappointing. That said, the service was quick, and the rest of the meal was enjoyable. If they could adjust the bread-to-filling ratio, it would make the meal even better. Still, a convenient and satisfying stop for a quick bite on the go!

Kitchen and tables not cleaned for a long time bins overflowing and the food was wrong and the duty manger said it was all my fault

Cold burgers, unsalted chips, skimpy chocolate in the Flurries. Shame. Service varies on the day and time.

Visited today only ordered the mini hash browns and Coke picked up order from drive through hash browns cold so returned to indoor counter to complain said they were cold and ask for warm ones ,staff said what do you expect it's only 3 degrees outside and you have brought them across carpark .This I believe was a case of staff needing to do their job properly and provide good customer service perhaps macdonald need to put some customer care training into place .won't be visiting Pontypool macdonald again

Good example of the franchise, well presented and up to high street standard with seating area that is beneficially set aside. A welcome break.

Without fail, every time I order, something is wrong. Ask for no sauce and you get no salad or cheese... Not just this branch, it seems McDonald's self service machines don't send the right instructions to the kitchen. I avoid McDonald's now, especially since the price has gone up over the years and the food has gone down.

The food was cold and the fries not cooked properly. 😩

It's a MAC DS what else can you say

Ordered 1x coffee, stood and waiting for 25 minutes, my order number never got called. I approached the desk and was ignored three times before seeing my coffee almost be given to another customer to which I exclaimed “is that order 70”, the server nodded, slammed it on the counter infront of me and turned away without a word. Terrible service. Staff don’t know they’re arse from they’re elbow.

Would not eat here chemically tread potatoes cardboard burgers that do not decay.

Staff were friendly but however I had to wait for SO LONG just to get my food. Worst part? They forgot my drinks, so I had to walk ALL THE WAY BACK to the McDonald's just to get my drinks. The tables were messy, that also goes for the chairs. Very messy. I never expected this from McDonald's. The receipt printer on the self service machine was BROKEN. They even forgot to put bacon in my bacon big Mac. Food was tasty tho and staff were friendly. I'm never going here again.

Update number 2 .... Nov 2024 Service was dreadful, no napkins or sugars, fries were cold and the chicken wrap had a funny taste to it, though as it was cold that could have been the reason??!! It wasnt busy either so maybe thats why it was cold ? Service was terrible, the server was really miserable. Update 2nd Dec 2022. Still no milkshakes and you could only buy the more expensive burgers / chicken burgers / chicken selects as a meal , but what if you don't want fries !! ***************************************** Terrible place, no food choices, only chicken burgers !! The photo shows to options that were available to us. Update ... 26/8/22 still a limited choice but now has beef / chicken burgers , selects and nuggets but not all menu choices were available. The touch screen ordering system wasn't giving out receipts so had to remember your order number, takeaway option was the only choice. The screen that showed you your order progress wasn't working so you had to assume your order went through. Always check your order before leaving , I had no receipt to show what I had ordered but on checking the bag I was short in my order by a big mac, the staff member quickly rectified this when notified.

Shocking service, food that looked like it had been put together by throwing it from one side of the kitchen to the other. Miserable staff.

I bought the £5.00 meal deal. The food was nice.

Consistently disappointed by magor services mc Donald’s. It’s my closest mc Donald’s and the food takes a while to come on a good day, don’t even bother on a weekend. My food has rarely ever come out hot and is almost cold by the time you get to your car to eat it. Two tables in the whole mc Donald’s to sit at to eat and despite ques being big and wait times long, staff never seem in a hurry….

It is known!! The best drills, and low prices, and good taste 🍔🍔🍔🍔

A very typical Mc Ds but also very welcome at the time food was slow in coming and warm rather than hot but very acceptable.