Based on 1.000 opinions finded in 2 websites
Based on 1.000 opinions finded in 2 websites
Opinions
After a long game on the 2010 course we needed something nice to eat before we started our long journey home, But instead of getting something to eat we got freezing cold chips, the worse ploughman's ever and cold beef instead of hot beef.
Janet Gorry . 2024-04-09
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Myself and partner came to the Celtic Manor about 5 weeks ago for a night's stay. While here we eat at the Steak on 6 and The Grill which were both lovely, I wrote a review singing their praises! As a result we came back with our children to celebrate my birthday. Only decent times available for evening meal was at Rafters! I can honestly say it was the worst meal I have ever had! The price we paid for the food we received I am actually gutted! I ordered the lamb, and honestly a ping pong ball was bigger than it! It wasn't even that nice! All four of us left feeling very disappointed, put a big downer on my birthday celebration! Sum it up rafters food is awful and well overpriced for what you get! If all the other restaurants are fully booked while you visit the hotel there is a McDonald's less than a mile away, better off going there instead. Avoid rafters at all cost.
Kieran Herring . 2024-04-07
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Lunched @ Rafters with a 3 course menu we had purchased from "Celtic dining offers" prior to Mothers Day @ a cost of £26pp. EXCELLENT VALUE with very tasty food - would highly reccomend the experience to all. We chose GAME TERRINE - Halen Mon Black Garlic Mushroom Ketchup, Curried spelt, game jus. Looked as good as it tasted. Our Mains were Welsh Beef & Ale Pie shortcrust pastry, creamed potato & buttered Broccoli (heavenly!!) tpThe pastry was very light & tasted extremely good. Coupled with the mash, Broccoli & the rich gravy, it went down a treat. Cookies & Cream cheesecakes for desserts - WOW!! Everything complimented the other. Soft cookie base, salted caramel chocolate mousse, torched marshmallows. Our compliments to the Chef - deserts were AWESOME!!! 10/10 for the whole experience. We loved it.
anita powell . 2024-04-04
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I have eaten here before and it has always previously been a five star review. Yet, today it was slightly disappointing. Forty five minutes is too long between courses, the meat was tough and my husband was missing some of his dinner, primarily the green vegetables. Discount was given which I appreciate. However, I would have preferred the usual standard of food. Also please resort to your previous Yorkshire Puddings as the ones we had today left a lot to be desired.
sararJ1543SH . 2024-03-17
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Delicious menu, impressive service from the staff.
Marilyn Kerl-Lomas . 2024-03-16
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Amazing restaurant. We were blown away by the quality and the service. The steak I had was one of the best I have ever eaten. The pasta dish my wife enjoyed was also top quality. The waiter recommended a beautiful wine which went with the meal perfectly. This place is worth a visit, it's a great setting and a really well run establishment. The only thing I would not do again is the deconstructed trifle. A great idea, well executed but it was not to my taste.
Stuart Moore . 2024-03-14
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Really lovely experience. Staff were attentive, friendly and professional. Food was delicious. The drinks were expensive
Phil Adams . 2024-02-25
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Excellent service and food would definitely come here again
Alison Nash . 2024-02-11
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Have written a review before but didn’t get feedback despite being served fish which was clearly gone off. Very cheap frozen fish . First piece given was mostly batter with very small grey compounded piece of fish with very strong smell . New piece given but no apology
Yelloroses . 2024-02-05
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Food was amazing & free shuttle bus to & from the main hotel to the golf club, Rafters & the sister hotel. Deffo go again
Vince White . 2024-01-31
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Food was lovely especially the desserts, staff were really attentive, all round lovely place to go!!
Danielle Webb . 2024-01-06
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Pleasant restaurant in 2010 Clubhouse. Food was very good. Finding the place was a nightmare. All of us got lost. Signposting was terrible.
Fred Varcoe . 2024-01-02
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Went here for lunch before going to icc. Chose fish chips , unfortunately my friends fish was like rubber , when opening up the batter only tiny amount of fish , it looked and smelt gone off. They did take it away and cooked another but we had no real apology and no money off, the fish is definitely frozen no taste , also very small amount of peas
Yelloroses . 2023-12-29
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Whilst the atmosphere and setting was lovely, the food was quite dreadful and overpriced. My 8oz medium sirloin steak was more like 6oz and well done. The meat itself did not taste or feel good quality. The chocolate orange brownie dessert was also lacking any hint of orange flavor. This made me question what exactly an AA rosette award is...
Sean Murphy . 2023-12-27
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We booked for Sunday Lunch on Christmas Eve and had the best time. Lovely atmosphere, fabulous staff and great food. Portions were generous and we really enjoyed our meals. Will be booking again for 2024!!
Rachel R . 2023-12-25
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Paid £60 for a Christmas party night. I've had much better food from my local pub. £4.25 for a bottle of coke......really good job i had a mini - bar in my bag then ! Staff were helpful and kind....especially those who had far too much to drink, plastic bags were given to them when they were picked up LOL. Although how did they get so drunk on those prices. Did need more than 2 behind the bar. Highlight of my evening was the mini-bus suttle back to the main hotal with a bunch of strangers singing neil diamond and do they know its Christmas....the driver had a good laugh ! Will i go there again......ummm no. Over priced, i'll support my local pub instead.
louise lee . 2023-12-19
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if you are looking for somewhere to have a sunday dinner go to your local pub. not only will you have a much better meal but you would also save yourself so much money. I visited rafters on sunday with my family (a party of 9) and we were celebrating a big birthday for my mum. The restaurant does not live up to its high status. the staff are all teenagers with absolutely no training. they seemed to be running around like headless chickens. our service took over 3 hours which mostly consisted of us waiting for our food rather than eating it. the only course i enjoyed was the starters. despite it taking over an hour to be brought out (and it was a cold dish…) the menu was very misleading. i ordered the cured beetroot salmon but received pan fried salmon in a round shape all mushed up with a few pieces of discarded beetroot? the roast dinner should’ve been the star of the show yet it was the opposite. the roast potatoes were disgraceful being some sad half boiled potatoes tossed in some oil. the beef was tough and unseasoned lacking any tenderness. the cauliflower cheese was laughable, undercooked and drowned in flavourless cream. we waited and tried to call over multiple staff to ask for horseradish or cranberry sauce as none had been put out but no one was near our table. oh and not to mention the stalk of our brussels sprouts weren’t even cut off! lastly the dessert was thrown together using the oddest combination of things. the toffee cheesecake clashed with the “cookie crumble” and chocolate ice cream being overly sweet to eat more then two spoonfuls of. around the table some members of the party ordered the christmas pudding which consisted of more berries than actual cake. our visit was an absolute disgrace. as much as i enjoyed the location i am disappointed to say i will not be returning to the celtic manor for any future meals.
sariya . 2023-12-05
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Went for the Christmas Sunday dinner and frankly it was not all that. The view was amazing from the restaurant and the restaurant itself was very nice, and those are the highlights. The starters were lovely. Around the table we ordered the chicken liver parfait and cured salmon and both were very tasty. Absolutely loved it. But unfortunately that was the best of it. With the roast beef, I was very disappointed with the meat itself. Low quality and tough, a slow roasted meat should be tender and juicy and melt in your mouth. There was no seasoning at all. The Yorkshire pudding was dried, a couple of them around the table were burnt on the top. The roast potatoes were a joke, they were undercooked and crunchy in the middle, no seasoning, very similar to how it would have been if it was just boiled. The Brussels sprouts weren’t even trimmed and still had the stalks on them!! They gravy tasted like something you whip up at home from a jar of Bistro’s. The only good thing on the plate was the carrot and parsnip. Dessert was underwhelming yet again. Around the table we ended up with one of each thing from the set menu and the best was the panna cotta. The Christmas pudding was close to inedible, the two of us who ordered gave up after a couple of spoonfuls. The toffee cheesecake was peculiar. The flavor combinations on the plate made very little sense; chocolate ice cream doesn’t really go with toffee cheesecake. Service was poor. Inexperienced wait staff who weren’t entirely sure what they were doing. Any questions about the food was met with confusion. No one bothered to check in on us during the meal and if you needed something, you’d have to try and get their attention. One of our party dropped their fork and had to get up and get it themselves because no one was around our table for so long! The food also took a very long time to arrive, all the starters were cold so I don’t see why we waited nearly an hour for them!
Rush R . 2023-12-04
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We'd booked a night away for our anniversary, and didn't have the option of our first restaurant choice for dinner. I'm glad we didn't. The meal at Rafters was delicious. I had a butternut squash carpaccio starter, with quince puree, pickled mustard seeds, apple salad with candied walnut, and the flavours and textures were exceptional. My husband had game terrine (he was very impressed with the mushroom and black garlic), followed by chicken Wellington, and I had a duet of lamb (a tiny lamb pie and lamb rump) with beetroot and carrot. And then, because I wanted to try the mulled wine trifle but also wanted the Perl Las on the cheeseboard (and the apple and mead chutney) because Perl Las is my favourite and it would be rude not to, we shared both, and they did not disappoint. (The trifle was deconstructed and was also very, very good the flavours were beautiful, intense and worked perfectly together!) We split a bottle of Shiraz between us, which was an excellent quality, but didn't break the bank. The setting was beautiful, the service was delightful, friendly, attentive but also not intrusive, and we had a lovely conversation with one of our two waiters about the new menu afterwards. The menu is short, but excellent, and caters for vegetarian and vegan, with gluten free options available too.
Elise D . 2023-12-04
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Lovely venue with great facilities for large groups. The food was to a good standard with some novel and creative takes on the vegetables with a tarragon waffle. Overall a very nice evening.
Phil Sharp . 2023-11-16
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Went here with my wife for Sunday lunch . I live locally but I have travelled and I have always found the Celtic Manor a little over hyped and over priced , the Olive Tree a classic example . Rafters was a lovely surprise , food was beautiful !! Fine dining taste with Harvester portion sizes . Really , really good . Price reasonable and the service is the best I’ve seen in the Celtic . The only reason I didn’t give five stars was it was a little cold ( think the door downstairs was open a lot ) and I love roast potatoes and two were nice but not enough for me . Other than that , lovely . Thank you , we will be back .
Undyobserver . 2023-11-12
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Brilliant food, we all throughly enjoyed it. We would definitely recommend it. It was better than expected.
Tringle111 . 2023-11-04
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Sunday Lunch with a live Jazz band. Food and service were excellent, and the views were stunning. Finished odd with a lovely Old Fashioned cocktail.
Matthew Jones . 2023-11-04
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A 5 minute mini bus ride from the hotel, which you are not told at time of booking Lovely venue in the heart of the golf club Service was fantastic but it took about 2 1/2 hours for dinner but staff were lovely. They did want us out sharply at 11 Salmon 🍣 starter was tasty. The steak sadly was very chewy but tasty Cheese 🧀 board to finish was a highlight Amazing clean toilets
J P (JOSTY) . 2023-11-02
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Late evening meal on our first night at Celtic Manor Resort. Food was very enjoyable though the savoury courses were overly salty for our tastes, and heard several other diners comment the same. Flaming coffee creme brulee and lemon based dessert were phenomenal though!
Sarah Kidman . 2023-11-01
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amazing food and amazing service in great location
Danny Saffer . 2023-10-28
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Service was really poor, 3hrs for a set Sunday lunch!!
Stephen Rutter . 2023-09-21
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Highly recommended, especially the Chicken Supreme really tender & very tasty. The Lemon Eton Mess was delicious very lemony. Staff were really welcoming & friendly. The Manor provide a shuttle service to & from the restaurant.
Louise Glen . 2023-09-19
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Rafters is a welsh based restaurant/menu. It is in the 2010 clubhouse, nice looking restaurant, menu is limited in the number of dishes, but the quality of food is very high and excellent presentation.
Chander K . 2023-09-18
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Where do I begin....? From the relaxing transfer from hotel to restaurant, to the beautiful setting and wonderful food. The quality of the hospitality and welcome in Rafters from all the staff was outstanding. The menu provided a great selection of Welsh flavours and the food presented matched the expectations conjured by the menu. I could not find anything to fault in the restaurant and am looking forward to visiting again!
Gordon C . 2023-09-12
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Works summer party. Excellent service. Will definitely recommend.
Christine Satterthwaite . 2023-09-09
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Been here for lunch before, loved it but a bit disappointed this time round. Staff were running around a bit and looked a bit overwhelmed
Chris Wong . 2023-09-06
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Lovely food with a local twist. Interesting dishes, and easily managed to cater for a gluten free diet.
jimtighe . 2023-08-22
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Thoroughly enjoyed our meal at Rafters. My Boyfriend had the chicken and I had the Stonebass Risotto both were delicious. Wine was very nice and desserts were very good! Lovely waitress who was very attentive and whom we had a lovely chat with- she was off to University but was heading back home to Slovakia first to see her family. Thank you for your great service, we hope you have a wonderful Summer before University! We would recommend Rafters!
demir423 . 2023-08-17
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Very nice Sunday roast lamb, waitress was happy and cheerful which is always appreciated
Martin Weller . 2023-08-13
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Very nice meal and my daughter said she had one of the nicest steaks she'd ever had.
Lynn Rogers . 2023-08-05
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The staff was very inattentive, we had to wait for a very very long time to get our food and drinks, even though the restaurant was empty. Some of the meals we had, were nice and enjoyable but others were not worth the hassle and money. For a restaurant on the grounds of a 5 star hotel, with higher prices than average, we expected higher quality and we were bitterly disappointed. So even though half of it was nice - we expected good quality for the price and reputation.
Agata O'Connor . 2023-08-04
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Enjoyed an evening here for my 60th birthday, food was amazing,staff were lovely and accommodating. Reasonably priced nice atmosphere too.
Angie G . 2023-08-04
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Beautiful building and fabulous views. Really good, friendly service and delicious wine. But the food was dreadful, barely edible. Smallish menu but nothing tasted particularly fresh or well cooked, for example the risotto was like cheesy over cooked rice pudding. We had a nice time but not because of the food.
ljkabergavenny . 2023-08-04
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Overall a good experience. Only let down by the crème brulee but to be fair they did take it off the bill. Really deserves four and a half stars. Friendly helpful staff.
Neale Sargent . 2023-07-29
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Nice Welsh good restaurant. Staff were great. Was quite quiet on the evening we went. A good walk back to the hotel up the hill
kev shah . 2023-07-23
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Food was painfully slow and restaurant wasn't overly busy. Drinks were even slower if possible. Staff look miserable and gave the overall impression that if you asked to see the dessert menu or for additional drinks they would sigh. We left after confirming the meal was to be added to the room as we were staying hotel guests and whilst on the shuttle the waitress flagged us down saying we'd not paid the bill. Mortified- we explained that we were guests and had asked for it on the room but maybe if they'd not been stood around looking miserable they might have taken more notice. Shuttle of guests all complained food was slow and generally below par.
bry0nyjayned . 2023-07-16
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Booked to have Sunday dinner thinking it would be nice for special occasion, but a huge disappointment, my daughter and I had the Beef roast dinner after waiting for 45 min it arrived luke warm and parts of the meat were raw, with atery vein sticking out tried to chew it but gave up after 3 pieces, vegetables were ok but Yorkshire was burnt! Only four tables had people eating there so assuming its not popular or gone downhill, even thought maybe we were unlucky but when leaving saw another couple saying how burnt Yorkshire was (it was black!) i would advise people to avoid definitely cant recommend massive fail.
Sam Y . 2023-07-16
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After a 3 day golf trip we saved rafters for our final night as a special treat. What a mistake. The front of house and management were shambolic. One lovely waitress trying her best but our table of ten concluded this to be the worst service we had ever received at a restaurant. We had to collect our own drinks from the bar (after staring at them for 15 minutes), had to open our own bottle of red wine after having to ask for a cork screw, waited over an hour for a starter (which came in dribs and drabs and veloute (which the waitress described as soup) served with no spoons. Our main courses took over two hours to arrive and were very mediocre. This is the second visit and only marginally worse than my first. I wouldn’t return to the resort again. The whole experience leaves a sour taste with the feeling they are trying to wring ever penny they can out of their customers to the detriment of their satisfaction. The only highlight was the fact that 1 hour 55 mins in to our meal (before our mains arrived) we were asked if we would like the desert menu which at least gave us a laugh. Pretty dissatisfied to say the least.
Alex Aubrey . 2023-07-08
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Fantastic food and service. Beautiful views of the 18th Fairway and surrounding countryside. Special!
William Harry . 2023-07-06
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Clubhouse is lovely. Tried charge me £6 for two pints of water with a dash of cordial. table we sat at was filthy and not cleaned at all prior to eating. Has potential but needs work. Otherwise quite nice. Quite dissapointed for a previous Ryder cup venue.
Jack V . 2023-07-03
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Sadly we waited over 2 hours for mains, sat waiting endlessly for drinks. When we complained we were given the "hard since covid" excuse. Restaurants shouldn't pack in covers if they don't have the staff or experience to do it. Front of house was poorly run, despite the best efforts of the waitress, the management was shambolic. I think the resort in general is struggling. Overpriced and lacking quality, wont be back.
liam w . 2023-07-03
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Probably one of the worst Sunday dinners I have had in a long time! Yes it’s pretty and in nice grounds but the food was very poor! The meat was full of hard fat (lamb dinner) rosters were black! And the Yorkshire just shattered as soon as you put your knife to it! Staff didn’t come once to ask how the meal was, it was only when they came to collect the plates (that were still full of food) that we informed them how poor the meals were. We did have two free drinks as a gesture that was nice of them, but personally I would rather have had a decent meal.
rhys wilkins . 2023-07-02
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Would not go again. Very disappointed, no atmosphere, music miserable and coffee can before desert. Price was good
Ann Daniel . 2023-06-23
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Just a lovely afternoon meal with our family Thanks Rafters Celtic Manor.
Robert Lovesey . 2023-06-17
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The food was tasty, nicely presented and hot. Worth a visit for the stunning views and the polite staff. This place has so much untapped potential. The location is superb but the restaurant is massively let down by the dated decor. Unlike Steak on Six (highly recommended) there is no theme to the room and the space lacks intimacy. There is a bizarre mish-mash of colours, aged carpets and some questionable tableware choices (orange glasses?). The seating is relatively comfortable but again, very dated. We would like to return in future but would strongly recommend the management team consider a refurbishment. The vaulted ceiling is a lovely feature but would benefit from hanging lights of some description to add a touch of elegance. There is a distinct lack of art work and an awkwardly placed, overly large reception desk. As a general note, the restaurant would benefit from a dust of the windows at ceiling height and a freshening of the balcony metalwork paint.
Lloyd Walsh . 2023-06-11
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I had dinner with my son and daughter in law and we really enjoyed the quality of the food, which was creative and tasty. Service was a bit clumsy, red wine was not at the good temperature, and the young lady that was servicing our...
fernandocP8107TV . 2023-05-31
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A charming restaurant with excellent service and delicious food. Our first visit to Rafters was a success, the menu was excellent. Beautiful position with magnificent views of the countryside from the dining room. Taya, the member of the staff who served us, is definitely one of the reasons I would return. She is a very bright, enthusiastic and active young lady who provided us with an overall 10/10 experience!
Grey Cat . 2023-05-27
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Overcooked food. Starter of Belly of Pork was cremated. Lamb loins tough Cod on lentils - overcooked Mega disappointed and the service by the maitre d' was so gushing it was embarassing Overpriced too for what we had. Would never go back
Marion E . 2023-05-24
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Shuttle service from and to the main hotel very efficient and prompt. The first thing to say is that the restaurant itself is a very attractive venue and the views over the countryside are first class. Our criticism is levelled at the service and some...
mark666 . 2023-05-14
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I booked a table for 10 of us and all agreed, the food and the staff were excellent, would have no problem recommending rafters, 5star service.
TerryLovell . 2023-04-24
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The most beautiful Sunday lunch. Excellent service and the food was mouthwatering. Cannot wait to return.
sararJ1543SH . 2023-04-09
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We visited for Sunday lunch today for the first time. The service we had was fabulous and deserves 5*. The lunch however was pretty average,although great portion sizes. I was disappointed. 3 of our Roast beef meals....one was so over cooked I could barely cut...
Carly A . 2023-03-26
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Very pleasant evening with quality food served.
Gareth Jarvis . 2023-03-05
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Food is lovely. Nice quiet atmosphere with views over the golf course.
Claire Buchanan . 2023-03-04
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We visited Rafters for the first time this week, a great location with good food. The staff were very attentive with Katerina our server going the extra mile. She know the menu and wine choices extremely well and have excellent recommendations. She checked in at...
simonlL4584CL . 2023-02-22
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Came in for Valentines night. The food, ambience and service were excellent. As usual not a cheap meal but the cost atmosphere and food quality make it all worthwhile. Rafters never dissapoints.
Steve Gillies . 2023-02-16
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Staff were amazing here, seated my friend and I in a nice quiet corner and were very attentive and friendly.
Louise Megrath . 2023-02-14
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Lovely food selections. All part of excellent celtic manor experience
Liz Nasey . 2023-02-11
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One of the many restaurants located in this lovely resort. Pork belly as starter was without much flavour. Salmon skin was very crispy and tasty. Although they got our bill wrong in the end. Would recommend for the view and atmosphere of the resort.
Heqing Shen . 2023-01-04
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Lovely restaurant, nice change from main building
bkola . 2022-12-31
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Great place for our Christmas party 😃 Great atmosphere, food was good and service was very quick 😊
Melissa Kingdon . 2022-12-14
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Lovely restaurant friendly staff varied menu food was very good would highly recommend and the hotel was minutes away via mini bus which is fabulous when staying at the Celtic Manor
Lasvegas2610 . 2022-12-03
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Great food! We were very impressed with the quality of the produce, the presentation and the taste! The only reason why the full 5 marks are not given is due to the service. We were gifted the meal as a wedding present. It came with...
sorinas425 . 2022-11-18
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We had 3 courses, wine and recommended cocktails here on Monday and it was delicious, the staff were amazing and couldn't do enough for you, I was recommended the 'cwtch' cocktail and they weren't wrong, yum yum! Fabulous food, no rushing and perfect times in...
G7255ZIjoannew . 2022-10-26
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How had anyone given this more than a three star review. High end price for low end food quality . Sent ours back …inedible and not as menu describes . Went home and ordered deliveroo . Zero atmosphere. Just awful
N5439YUsarahw . 2022-10-24
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Had an anniversary dinner here whilst staying in the Celtic Manor. The service was great, we were served straight away. Unfortunately, I asked for steak medium rare but it was well done. However, our waitress Holly couldn’t have been more helpful. She made sure that...
MollyWillis99 . 2022-10-21
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Booked a Sunday lunch and was not disappointed - lovely tender meat great roast potato’s and all the trimmings pipping hot - really enjoyed it. I had to fetch my own horseradish as was not offered and if I was really picky would have liked...
melanien965 . 2022-10-02
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Superb food and attentive service. Lovely Welsh restaurant with very tasty food and fantastic view located within Celtic Manor Resort
Josie Zhang (Jiusi) . 2022-09-25
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Excellent food, the steak was delicious. Very nice restaurant. Service was a bit slow so only 4 stars for this reason.
Andrew Penrith . 2022-09-18
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Visited for lunch on a Monday. Arrived at one o'clock and seated at far end of restaurant with a lovely view over the golf course and the surrounding Countryside. Greeting and service were excellent, attentive and friendly staff. We chose two courses from the fixed...
pater41 . 2022-09-15
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Great food great location friendly staff excellent service highly recommend
Gilbert Joseph . 2022-09-10
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Very nice food, painfully slow service and they forgot to bring out the side dishes we'd ordered - once chased they did bring them out albeit 5 minutes after we'd finished eating our meals and didn't offer so much as an apology (and still charged for them).
Jonathan Nelson . 2022-08-26
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We always love visiting the Rafters it's a wonderful location, we enjoy the very good food and excellent service from superb staff, would recommend very highly.
Henry Thomas . 2022-08-24
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Great venue, food was outstanding.
Richard Griffin . 2022-08-19
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Excellent food with wonderful views over the golf course
Stuart Fisher . 2022-07-28
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I’ll start by saying all staff we lovely girls. Sunday lunch food wise was good value for money. When we asked about certain things on menu no service staff had a clue,didn’t even offer to find out. Weren’t asked if we wanted other drinks had...
N4616RSjoanneb . 2022-07-25
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Das wäre bestimmt ein tolles Restaurant, aber man hat uns nicht eingelassen wegen geschlossener Hochzeitsgesellschaft. Beim Betrachten der Website ist uns kein solcher Hinweis aufgefallen. Zu diesem Restaurant muss man wissen, dass es zum sehr weitläufigen Celtic Manor Ressort gehört und die Zufahrt ab dem Eingangstor ca 3 Meilen ist. Ringsherum ist ein sehr sehr schöner Golfplatz, und die Kundschaft ist sehr sehr betucht. Der Ausblick am Abend ist wunderschön.
Juerg Geiser . 2022-07-23
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Beautiful located place, food was very good. One to highlight steak and Welsh traditional dishes. Highly recommended
Filip Roguszka . 2022-07-08
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I’m frustratingly disappointed with our dining experience which was a gift from family. Rafters was described to us as a 5 star dining experience, it is better represented of a upper class pub dining with strict dress code. We are travellers from Australia, we read the dress code and had been told it was no shorts or flip flops after 5pm. No trainers. When we phoned to explain that we did not pack dress shoes but only trainers (clean and not torn or anything), we asked what our options were and we were told that we can book into another restaurant. We borrowed shoes from family members, only to find upon arrival most persons wearing trainers, some in flip flops and 1 guest in shorts!! To add insult, we asked if we could vape or smoke at the outside area but were refused, we queried this as other guests were already smoking and vape and that the restaurant provided ashtrays. We were told that they discourage breaking of rules this but do not enforce the rules. Our meals where fine however they did mix up the steaks and my husband got my steak although we were 2 of 6 guests at the time we ordered. They cater for larger parties so do expect an intimate dining experience. They are also willing to pull tables together which I expect from a pub. In short I felt like a second rate person who was told to adhere to a standard that was not applicable to other guests. My recommendation to the restaurant is to downgrade the dress code in line with what you are willing to enforce as by reducing expectations you reduce disappointment. I commend the service, it was very attentive. To other guests, if staying at the resort, it’s pleasant enough with beautiful views. The manager did offer us a bottle of their house rose to take with us. To anyone else go somewhere else. If from Cardiff, try the Tyr Winch Pub which offers freshly made food with an equal dining experience and atmosphere. It’s where we ended our evening.
Scotty Grech-Matthews . 2022-07-06
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Had shocking service on fathers day , waited over a hour to be told all food had been forgotten to be ordered, hubbies pint glass was stinking and when replaced twice they messed up the order.. food wasmt the hottest when eventually had it ... very dissapointed and wont recommend Rafters to anyone
Janet Frost . 2022-06-26
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I wanted to take my dad somewhere special and where we'd never been before for Father's Day Di decided on Rafters at the Celtic Manor. We both had pressed ham hock with pineapple and a little crunchy potato ball, my dad had sole with veg...
zoel401 . 2022-06-19
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We were a party of 10 friends out to celebrate a birthday. We visited in midweek and there were only very few other diners. We were extremely lucky to have Diana as a waitress and she looked after us all day. She was extremely attentive,...
Steve D . 2022-06-17
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Honestly the best restaurant we’ve been to, food was excellent and service was excellent! 10/10 would recommend.
joshwatson123 . 2022-06-03
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Delicious food although quite salty and on the pricey side Friendly efficient service. Dining area large and draughty. We were too cold to relax and enjoy our eve.
anna brown . 2022-06-03
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Never had a bad meal here, every time the food has been really good and well worth the visit. Lovely experience and one of my favourite places to eat
Ross Storr . 2022-06-01
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Young staff seem to walk around in their own world. Water and drinks difficult to get topped up. Food is ok but nothing to get excited about. £33 steak was easily forgettable. Atmosphere fairly flat in cavernous space. £155 for family of four is about twice as much as it’s worth. Nice view of Ryder cup course though.
Kevin Dearing . 2022-05-29
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Some of the best food I have tasted. Excellent and a lovely building
Shane Agnew . 2022-05-29
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Rafters is absolutely stunning its set in a lovely location over-looking the golf course. The service was exceptional (staff were very attentive). Food was excellent especially the dessert which was delicious.
Julie D . 2022-05-01
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It was my mum's 91st birthday and there was 15 family.we had a lovely day and the Sunday lunch was amazing.the service was good and the staff lovely.not really an issue but the restaurant could have been easier to find.more sign posts
Alison Dawe . 2022-04-17
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A very disappointing lunch to say the least. My husband and I came here after using the spa as a mid week treat. The entire restaurant was empty bar one table on arrival which was surprising even though it was a week day. We ordered...
Sjabena . 2022-04-13
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Lovely restaurant, attentive staff & amazing food! Stone Bass with Saffron Pearl potatoes and Halibut with Mussels were both delicious. Chocolate parfait with peanut butter ice cream and caramelised banana was divine but the Raspberry Opera looked more impressive than it tasted. Definitely worth a visit whether you're staying at the Celtic Manor or not. Would certainly recommend and re-visit.
Sue . 2022-04-10
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Fantastic food & great service, Diana one of the waitresses was superb a real credit to your business. I would definitely re visit and recommend.
Ryan Mannie . 2022-04-09
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Alright it has bar and restaurant
Caner Öztürk . 2022-03-29
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Food was okay; however, we had a fixed menu. The last course was coffee and four petites; it was mothers Day fixed menu; this was left out by the staff. They were trying to rush us out of the restaurant. Each course was a long...
Channingssss . 2022-03-28
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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750 Opinions
Visited for mother’s day lunch. Food was absolutely lovely and the service was excellent; attentive staff and efficient service. Had a lovely complimentary Mother’s Day gift too upon leaving. Will def
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