Rafters in Newport

When one star is generous… Shambolic from start to finish. Booking a table - straight forward enough. Obtaining a menu to pre order - like pulling teeth. 17 individuals turning up to eat - wish we hadn’t. Table setup for 11. Waitress rocking up to the table with a handful of menus - you kidding me? We’ve pre ordered via email. ‘Sorry but our chefs haven’t received the email’. Oh here go. Staff stood around like I’d had a free entry into Madame Tussaud’s. Then again, I wish I had, would have been great to see some form of personality. Would you like a drink? 45 minutes later. What about a spoon for my soup? Thought we’d asked them to babysit our kids for a few hours. No water for the table. Food turns up cold. Restaurant - also cold. Other half is coeliac and asks for gluten free bread. ‘Oh let me check the soup is gluten free’ whilst she’s already knocked back half of the bowl. At this point, we’ve now made the decision to grab our own condiments. Half of the party had pre ordered the toffee cheesecake. You know, the pre order that we had issued well in advance that hadn’t made its way to the chefs? You got it! ‘Sorry but the toffee cheesecake is sold out’. You couldn’t write it. An absolute calamity from start to finish. They pride themselves on being a classy establishment with their lamps the size of genie and their pianist adding to what felt like the final moments of Titanic. Lastly, the hardest part. Paying… They then had the nerve to advise that whether you had 1 course or 3 courses, it was £44! Advertising various offers, different menus, even the staff apologising and acknowledging the confusion it brings. Things need to be simplified, brought back to basics and all staff up skilled. 0/10. Merry Christmas.

We went for a family lunch and booked a table for 9. The service was poor from start to finish. It was over £50 per head plus service charge. There was a mix up with the table to start with and then they advised that they could give us another table providing we’re left the table by 2.30pm. It was now 12.30pm which we agreed to. However we had to chase for the menu after 40 minutes. The starters took around 30 mins to be served. We had to chase again for the main and also the desert menu at 2.15pm. The food was ok aside from some the mains which were warm when served so were cold half way through eating. Some of the plates were served with a delay between. All in all a very poor experience which was supposed to be a lovely family Christmas lunch get together. The staff were very poor! Would not recommend!

Fabulous Sunday lunch, our meal was fantastic and our server Alina was so lovely

Great food, great service, great wine. Fabulous!

Excellent food, perfect service and atmosphere. One of my new favourite places to eat.

Had a lovely evening and well looked after by Holly and Alina. Food was ok. Bit of a mix for our table. Would recommend the chicken and waffle desert. Steak and lamb were ok. Fish good apparently. Not quite 5 star. Enjoyed our though.

Went for Sunday lunch. Food very good and service to match

Amazing food, only three other tables occupied and Meghan looked really pissed off, but I don't blame her as there was no atmosphere what so ever due to lack of information to get to Rafters. Brilliant shuttle service to here from main lobby and back. More publicity about this place because the food was divine!1

Very very underwhelming lunch. To be honest I’ve had considerably better fish and chips at my local pub. I wish I could have given 0 stars. How can an establishment at Celtic Manor which on the whole I find great serve this and want to charge good money for it! Come on chef have some pride in the food you send out to customers

I had an exceptional experience whilst dining at the Rafters. Myself and my partner were both blown away by the sheer quality and flavour of the food served to us. To nibble we had a rosemary bread with garlic butter, it has to be some of the best bread I have ever tasted. My partner ordered the roasted lamb and I had the roasted salmon for a main. Both of which were presented beautifully, the texture of the lamb was just indescribably soft and easy to chew. The salmon skin was crispy whilst the salmon itself was soft. Both were full of flavour - as well as the additional food on the plates. For dessert we both had the apple and blackberry crumble, served with vanilla ice cream. Best crumble I’ve ever had. There’s no other way I can sum it up. The staff were also polite throughout our dining experience. I have nothing negative to say.

What an absolute fabulous evening! The service was a little slow due to the staff having some issues, but all the staff were spot on and worked very hard. The food was excellent and great choices for a veggie! Thank you to all the staff who made our evening fabulous ❤️ a lovely, memorable night for our anniversary and to remember our missing loved one ❤️

Abysmal. The way we were treated today was really not up to par and as a restaurant you should be embarrassed. Ignorant, inconsiderate and poorly managed.

Booked a midweek dinner with friends. The restaurant was really busy but well staffed. We had great service from Holly and Christopher on the bar. We all ate from the à la carte menu, however the £25.00 ‘25 year’ celebration set menu looked really great value. A lovely evening in a lovely setting, the ambiance was great.

Lovely.place but extortionate prices

We ate here this evening and unfortunately we were very dissatisfied. We ate from the 3 courses for £25 menu and our children from the children's menu . The starters were quite nice but then having to wait over an hour before our main courses arrived was unacceptable. We then went on to the deserts, which were again just average and they brought out the wrong dessert for our son . We told them not to worry about bringing another as our youngest was falling asleep by this point! We would not return here unfortunately. A shame because the venue is lovely.

Great food and service but furniture was tiered uncomfortable

Rafters provided us with an exquisite dining experience, food and drink was absolutely delicious. The chocolate bar dessert was decadent and beautifully presented (as was everything) The evening was enhanced by our server Morgan who was polite, attentive and friendly, nothing was too much trouble for him, what a credit to Rafters.

Went here for my boyfriend’s birthday. We were both extremely disappointed. We were put on a table by a fire exit even though there was lots of better tables around. We decided to have a set menu, but wanted to try another starters off the main menu but were told we weren’t allowed to purchase anything off the other menu. I’ve never in my life been told I can’t spend more money in a restaurant, it just didn’t make sence. I had pork belly starter, the poached egg was as hard as you can get. The pork was so tough I struggled to cut it. The black pudding was like charcoal and it had 0 flavour! Looked good though 🤷🏼‍♀️! My main was okay (chicken). My boyfriend’s fish was really poor, it tasted like the cheapest frozen fish you get from Aldi that had been fried to death, (a cheap quick dish you would make at home when you cba to cook). Lacked any flavour. Puddings, well I guess we’ll never know! It took them 2 hours to serve us 2 dishes at this point. We already knew what we wanted to order for desert when they gave us the menu we said this to the waiter but she rushed off before we finish our sentence. We were completely forgotten about so we then spent the next 30 minutes trying to wave down completely oblivious waiters. By the time they came over we were done and told them to leave it. You better make your drink last too because you have no chance of getting a second! All in all the management should be training their staff to a much higher level.

Sorry to say that my first experience of this restaurant left a lot to be desired. We went at a very quiet Thursday lunch, only 4 other diners, and had to wait well over half an hour for our food. When it arrived, my burger was the same size and contents as the children’s burger. When questioned whether I had received a child’s burger I was told no, and that the only difference was the menu it was ordered from. I said I would not be paying £16.50 for a burger which was exactly the same as that sold to children for £8.50. The kind waitress checked and came to let me know they would be charging the children’s price. But this should not be our experience. It felt like we were being charged through the nose for everything there on. Leaving a not so nice taste in the mouth. Sorry to say I doubt I’ll return, overpriced and underwhelming.

It was a hit and miss experience last Thursday unfortunately in terms of food and service but we will try it again for our next stay. We tried the 25 year celebration menu since it'd be for a limited time. The watercress velouté was a green, slightly gritty and extremely bland starter. I wasn't expecting vibrant and rich flavours since it's mainly watercress and snowpeas, but a fairly generous pinch of salt wouldn't have hurt. The pork belly starter however was nice. The hook farm cauliflower risotto was fantastic as was the pan fried chicken breast. The summer berry cheesecake wasn't too bad but the granola crumb base was chewy. I was expecting some crunch to it. The manager that evening was excellent, but the waitress for our table wasn't great despite the restaurant not being too busy (maybe 6-9 tables full out of possibly 20 or more at the time we were there). Didn't ask us for any drinks at the end of the meal, took some time getting the bill, didn't return for payment and didn't confirm if the shuttle back to the hotel had been requested. After approx. 10-15 minutes I asked the manager about paying the bill and confirm the shuttle booking which he did promptly. Diners across from us had a similar experience. The restaurant is in a beautiful spot. We definitely had a nice, relaxed evening watching the sun set over the hills and valleys. Perfect after a long day.

Food and service very good. The staff was attentive and helpful. Clean and tidy environment. Pleased with the experience.

Food was good but service was poor. Despite numerous people standing behind the bar drinks took an age whilst at the end of the meal it took almost half an hour to receive a coffee once ordered. Blinds are required for the windows as sitting in the direct sunshine was not a pleasant experience.

very romantic resteraunt, secluded and lovely view

Waited 15 minutes to be served 1st drink . Had bellypork Starter which was average my partner had bread and oil that was nice. Mains we both had steak, both ordered medium but came well done , chips were tasteless and peppercorn sauce was the worse I have ever had. Ordered second drink and was asked to pay bill as they delivered 🍸 the drink Overall 3/10

Firstly your dress code was not adhered to, people did have trainers, flip flops and running gear. We sat down first at a table by the window, lovely views. Not long after we sat, 2 people were given table right on top of us, even though the whole restaurant was at that time empty. We ordered our starter, mine was melon, but it was covered in a creamy type sauce and Balsamic Vinegar, it wasn't pleasant. My Bombay Sapphire Gin had a slice of cucumber, I do not like cucumber and the taste spoilt my drink and I left it (I think they should ask before putting cucumber, I originally thought it was lime, but the taste of cucumber soon came through. Then our steaks came, mine was supposed to be medium - well done, first bite was chewy, then I could see it was practically raw, I don't normally complain but on this occasion I did and was given a new steak which to be fair was far better. Table next to us also ordered steak and complained, his wife left hers, but I believe they offered them a voucher as he also complained about his he did eat some of it. Maybe retrain your chef to cook steaks, or get a new one! I have eaten at The Celtic Manor now on a few occasions in your various restaurants and to be honest tonight is my last, I have never enjoyed any of the meals that I have had. Junction 28 beats you hands down.

Meal absolutely fab staff pleasant and helpful

The service was terrible. We were a party of 8 for fathers day. We waited over 1hour.45 minutes for our main course which when it arrived was cold and the beef undone. There seemdd to be a lack of staff. In the part of the dining room were we were there was only one member of staff and she was not there half the time.We were offered a reduction for the long wait and were not charged for desert. I don't think I will be returning.

As part of the celtic manor complex, little difficult to find, as signage isn't the greatedy if your driving, shuttle available for those staying at the hotel. This was a lovely big dinning room, with separate private dinning area upstairs, it's starting to show it's age, some areas look dated, and the building has seen better days, notice few areas of rust and cobwebs, even the table had seen better days, rough surface, needing sanding and varnishing again. Food however was excellent, exactly what you'd expect from a five star hotel, the staff were friendly, attentive and helpful. It was a great dinning experience. I would go again the things mentioned above are easy fixes, and the whole purpose of great dinning is what you get.

The welcome was lovely by the very well trained, personable staff. Excellent views of the golf course & add on top of that the gorgeous food & wine. Thank you for making it a throughly lovely afternoon xxx

Absolutely perfect location, stunning views. Great food (VG option for all 3 courses Sunday lunch were fantastic.) Perhaps a shame no vg roast but the spaghetti vg option was gorgeous x

We went for Sunday lunch to celebrate our mum's birthday and had a really poor experience. The service was extremely slow, we got our main course after we'd been seated for an hour and a half. Of six of us, only two had starters and we were ravenous and bored. The food was good when it came. We waited more and had to get up to ask the waitress to take our dessert order. After 30 minutes it hadn't arrived so we asked where it was and were told the order hadn't gone through to the kitchen. We couldn't wait any longer, so we paid and left. We'd been at the table for nearly 3 hours. We're extremely disappointed, this was meant to be a treat for our mum on her birthday and we expected much better from Celtic Manor.

Very poor service, took too long. Really cold in restaurant, had to keep coats on. Tried to charge us for meals we didnt have. Very poor for what is supposed to be a 5* hotel. Directions are non existent. Signage directed us to a locked gate.

Abit expensive but expected in the middle of a golf course

Unfortunately from the minute we stepped off the shuttle bus from the hotel everything went wrong. Overall a very underwhelming and disappointing experience for myself and my wife. We waited over an hour for our main meals so we decided to order bread around 30 mins into that as we were so hungry. There was no communication between our server to say there was going to be a longer than normal wait for food. Other couples around us were offered complimentary drinks as they were waiting for their starters but as we had ordered bread, we obviously didn’t qualify for this. We were then served our mains around 1hr and 10 minutes after being seating with no apology for the wait etc. We were then left for around 35 mins, nobody checking if our meals were ok etc, no offer of another drink or a dessert so I got up and found another server and asked for the bill. We were very much looking forward to this meal, we’d heard lots about the food from family and friends. I would say the food was average but nothing more, the wine glasses weren’t clean and there was no atmosphere at all. We will definitely be coming back to stay at the hotel but we’d be very reluctant to book at rafters again which is very sad to say. I think the 4 or 5 couples seating around us on that particular evening would all be of the same view.

An appalling experience at Rafters. We were celebrating my Fathers 60th and all the steaks came out blue, some even had raw meat visible on their sides from being improperly seared. Management made a big deal of comping our bill and returning our vouchers as they ushered us out the door. The next day we discovered they had cashed the vouchers without telling us. Trying to get Celtic Manor to honour comping the bill and returning or refunding the vouchers has been a nightmare and we’ve been met with abuse from staff and people hanging up on us when we call. For a 5* hotel, the service is shameful. Stay far away from the Celtic Manor Resort!

Went for a 60th birthday party with family at The Rafters. We all ordered steak and most of the steaks had to be sent back as were not cooked properly (raw inside with grey ring on outside - too raw even for rare!). We had bought vouchers ahead of time to use. The manager said the meal was on the house due to the issue and promised they wouldn’t redeem the vouchers. Celtic manor have since gone back on that and won’t answer the phone/emails - have to physically go in person for someone to even talk to you Terrible customer service and very unprofessional that you can’t trust the manager’s word. Had I have known at the time that they would still redeem the vouchers I could have come to some sort of resolution. I won’t be back.

Amazing views and good food with good portion sizes.

After a long game on the 2010 course we needed something nice to eat before we started our long journey home, But instead of getting something to eat we got freezing cold chips, the worse ploughman's ever and cold beef instead of hot beef.

Myself and partner came to the Celtic Manor about 5 weeks ago for a night's stay. While here we eat at the Steak on 6 and The Grill which were both lovely, I wrote a review singing their praises! As a result we came back with our children to celebrate my birthday. Only decent times available for evening meal was at Rafters! I can honestly say it was the worst meal I have ever had! The price we paid for the food we received I am actually gutted! I ordered the lamb, and honestly a ping pong ball was bigger than it! It wasn't even that nice! All four of us left feeling very disappointed, put a big downer on my birthday celebration! Sum it up rafters food is awful and well overpriced for what you get! If all the other restaurants are fully booked while you visit the hotel there is a McDonald's less than a mile away, better off going there instead. Avoid rafters at all cost.

Lunched @ Rafters with a 3 course menu we had purchased from "Celtic dining offers" prior to Mothers Day @ a cost of £26pp. EXCELLENT VALUE with very tasty food - would highly reccomend the experience to all. We chose GAME TERRINE - Halen Mon Black Garlic Mushroom Ketchup, Curried spelt, game jus. Looked as good as it tasted. Our Mains were Welsh Beef & Ale Pie shortcrust pastry, creamed potato & buttered Broccoli (heavenly!!) tpThe pastry was very light & tasted extremely good. Coupled with the mash, Broccoli & the rich gravy, it went down a treat. Cookies & Cream cheesecakes for desserts - WOW!! Everything complimented the other. Soft cookie base, salted caramel chocolate mousse, torched marshmallows. Our compliments to the Chef - deserts were AWESOME!!! 10/10 for the whole experience. We loved it.

I have eaten here before and it has always previously been a five star review. Yet, today it was slightly disappointing. Forty five minutes is too long between courses, the meat was tough and my husband was missing some of his dinner, primarily the green vegetables. Discount was given which I appreciate. However, I would have preferred the usual standard of food. Also please resort to your previous Yorkshire Puddings as the ones we had today left a lot to be desired.

Delicious menu, impressive service from the staff.

Amazing restaurant. We were blown away by the quality and the service. The steak I had was one of the best I have ever eaten. The pasta dish my wife enjoyed was also top quality. The waiter recommended a beautiful wine which went with the meal perfectly. This place is worth a visit, it's a great setting and a really well run establishment. The only thing I would not do again is the deconstructed trifle. A great idea, well executed but it was not to my taste.

Really lovely experience. Staff were attentive, friendly and professional. Food was delicious. The drinks were expensive

Excellent service and food would definitely come here again

Have written a review before but didn’t get feedback despite being served fish which was clearly gone off. Very cheap frozen fish . First piece given was mostly batter with very small grey compounded piece of fish with very strong smell . New piece given but no apology

Food was amazing & free shuttle bus to & from the main hotel to the golf club, Rafters & the sister hotel. Deffo go again

Food was lovely especially the desserts, staff were really attentive, all round lovely place to go!!

Pleasant restaurant in 2010 Clubhouse. Food was very good. Finding the place was a nightmare. All of us got lost. Signposting was terrible.

Went here for lunch before going to icc. Chose fish chips , unfortunately my friends fish was like rubber , when opening up the batter only tiny amount of fish , it looked and smelt gone off. They did take it away and cooked another but we had no real apology and no money off, the fish is definitely frozen no taste , also very small amount of peas

Whilst the atmosphere and setting was lovely, the food was quite dreadful and overpriced. My 8oz medium sirloin steak was more like 6oz and well done. The meat itself did not taste or feel good quality. The chocolate orange brownie dessert was also lacking any hint of orange flavor. This made me question what exactly an AA rosette award is...

We booked for Sunday Lunch on Christmas Eve and had the best time. Lovely atmosphere, fabulous staff and great food. Portions were generous and we really enjoyed our meals. Will be booking again for 2024!!

Paid £60 for a Christmas party night. I've had much better food from my local pub. £4.25 for a bottle of coke......really good job i had a mini - bar in my bag then ! Staff were helpful and kind....especially those who had far too much to drink, plastic bags were given to them when they were picked up LOL. Although how did they get so drunk on those prices. Did need more than 2 behind the bar. Highlight of my evening was the mini-bus suttle back to the main hotal with a bunch of strangers singing neil diamond and do they know its Christmas....the driver had a good laugh ! Will i go there again......ummm no. Over priced, i'll support my local pub instead.

if you are looking for somewhere to have a sunday dinner go to your local pub. not only will you have a much better meal but you would also save yourself so much money. I visited rafters on sunday with my family (a party of 9) and we were celebrating a big birthday for my mum. The restaurant does not live up to its high status. the staff are all teenagers with absolutely no training. they seemed to be running around like headless chickens. our service took over 3 hours which mostly consisted of us waiting for our food rather than eating it. the only course i enjoyed was the starters. despite it taking over an hour to be brought out (and it was a cold dish…) the menu was very misleading. i ordered the cured beetroot salmon but received pan fried salmon in a round shape all mushed up with a few pieces of discarded beetroot? the roast dinner should’ve been the star of the show yet it was the opposite. the roast potatoes were disgraceful being some sad half boiled potatoes tossed in some oil. the beef was tough and unseasoned lacking any tenderness. the cauliflower cheese was laughable, undercooked and drowned in flavourless cream. we waited and tried to call over multiple staff to ask for horseradish or cranberry sauce as none had been put out but no one was near our table. oh and not to mention the stalk of our brussels sprouts weren’t even cut off! lastly the dessert was thrown together using the oddest combination of things. the toffee cheesecake clashed with the “cookie crumble” and chocolate ice cream being overly sweet to eat more then two spoonfuls of. around the table some members of the party ordered the christmas pudding which consisted of more berries than actual cake. our visit was an absolute disgrace. as much as i enjoyed the location i am disappointed to say i will not be returning to the celtic manor for any future meals.

We'd booked a night away for our anniversary, and didn't have the option of our first restaurant choice for dinner. I'm glad we didn't. The meal at Rafters was delicious. I had a butternut squash carpaccio starter, with quince puree, pickled mustard seeds, apple salad with candied walnut, and the flavours and textures were exceptional. My husband had game terrine (he was very impressed with the mushroom and black garlic), followed by chicken Wellington, and I had a duet of lamb (a tiny lamb pie and lamb rump) with beetroot and carrot. And then, because I wanted to try the mulled wine trifle but also wanted the Perl Las on the cheeseboard (and the apple and mead chutney) because Perl Las is my favourite and it would be rude not to, we shared both, and they did not disappoint. (The trifle was deconstructed and was also very, very good the flavours were beautiful, intense and worked perfectly together!) We split a bottle of Shiraz between us, which was an excellent quality, but didn't break the bank. The setting was beautiful, the service was delightful, friendly, attentive but also not intrusive, and we had a lovely conversation with one of our two waiters about the new menu afterwards. The menu is short, but excellent, and caters for vegetarian and vegan, with gluten free options available too.

Went for the Christmas Sunday dinner and frankly it was not all that. The view was amazing from the restaurant and the restaurant itself was very nice, and those are the highlights. The starters were lovely. Around the table we ordered the chicken liver parfait and cured salmon and both were very tasty. Absolutely loved it. But unfortunately that was the best of it. With the roast beef, I was very disappointed with the meat itself. Low quality and tough, a slow roasted meat should be tender and juicy and melt in your mouth. There was no seasoning at all. The Yorkshire pudding was dried, a couple of them around the table were burnt on the top. The roast potatoes were a joke, they were undercooked and crunchy in the middle, no seasoning, very similar to how it would have been if it was just boiled. The Brussels sprouts weren’t even trimmed and still had the stalks on them!! They gravy tasted like something you whip up at home from a jar of Bistro’s. The only good thing on the plate was the carrot and parsnip. Dessert was underwhelming yet again. Around the table we ended up with one of each thing from the set menu and the best was the panna cotta. The Christmas pudding was close to inedible, the two of us who ordered gave up after a couple of spoonfuls. The toffee cheesecake was peculiar. The flavor combinations on the plate made very little sense; chocolate ice cream doesn’t really go with toffee cheesecake. Service was poor. Inexperienced wait staff who weren’t entirely sure what they were doing. Any questions about the food was met with confusion. No one bothered to check in on us during the meal and if you needed something, you’d have to try and get their attention. One of our party dropped their fork and had to get up and get it themselves because no one was around our table for so long! The food also took a very long time to arrive, all the starters were cold so I don’t see why we waited nearly an hour for them!

Lovely venue with great facilities for large groups. The food was to a good standard with some novel and creative takes on the vegetables with a tarragon waffle. Overall a very nice evening.

Went here with my wife for Sunday lunch . I live locally but I have travelled and I have always found the Celtic Manor a little over hyped and over priced , the Olive Tree a classic example . Rafters was a lovely surprise , food was beautiful !! Fine dining taste with Harvester portion sizes . Really , really good . Price reasonable and the service is the best I’ve seen in the Celtic . The only reason I didn’t give five stars was it was a little cold ( think the door downstairs was open a lot ) and I love roast potatoes and two were nice but not enough for me . Other than that , lovely . Thank you , we will be back .

Sunday Lunch with a live Jazz band. Food and service were excellent, and the views were stunning. Finished odd with a lovely Old Fashioned cocktail.

Brilliant food, we all throughly enjoyed it. We would definitely recommend it. It was better than expected.

A 5 minute mini bus ride from the hotel, which you are not told at time of booking Lovely venue in the heart of the golf club Service was fantastic but it took about 2 1/2 hours for dinner but staff were lovely. They did want us out sharply at 11 Salmon 🍣 starter was tasty. The steak sadly was very chewy but tasty Cheese 🧀 board to finish was a highlight Amazing clean toilets

Late evening meal on our first night at Celtic Manor Resort. Food was very enjoyable though the savoury courses were overly salty for our tastes, and heard several other diners comment the same. Flaming coffee creme brulee and lemon based dessert were phenomenal though!

amazing food and amazing service in great location

Service was really poor, 3hrs for a set Sunday lunch!!

Highly recommended, especially the Chicken Supreme really tender & very tasty. The Lemon Eton Mess was delicious very lemony. Staff were really welcoming & friendly. The Manor provide a shuttle service to & from the restaurant.

Rafters is a welsh based restaurant/menu. It is in the 2010 clubhouse, nice looking restaurant, menu is limited in the number of dishes, but the quality of food is very high and excellent presentation.

Where do I begin....? From the relaxing transfer from hotel to restaurant, to the beautiful setting and wonderful food. The quality of the hospitality and welcome in Rafters from all the staff was outstanding. The menu provided a great selection of Welsh flavours and the food presented matched the expectations conjured by the menu. I could not find anything to fault in the restaurant and am looking forward to visiting again!

Works summer party. Excellent service. Will definitely recommend.

Been here for lunch before, loved it but a bit disappointed this time round. Staff were running around a bit and looked a bit overwhelmed

Lovely food with a local twist. Interesting dishes, and easily managed to cater for a gluten free diet.

Thoroughly enjoyed our meal at Rafters. My Boyfriend had the chicken and I had the Stonebass Risotto both were delicious. Wine was very nice and desserts were very good! Lovely waitress who was very attentive and whom we had a lovely chat with- she was off to University but was heading back home to Slovakia first to see her family. Thank you for your great service, we hope you have a wonderful Summer before University! We would recommend Rafters!

Very nice Sunday roast lamb, waitress was happy and cheerful which is always appreciated

Very nice meal and my daughter said she had one of the nicest steaks she'd ever had.

Enjoyed an evening here for my 60th birthday, food was amazing,staff were lovely and accommodating. Reasonably priced nice atmosphere too.

Beautiful building and fabulous views. Really good, friendly service and delicious wine. But the food was dreadful, barely edible. Smallish menu but nothing tasted particularly fresh or well cooked, for example the risotto was like cheesy over cooked rice pudding. We had a nice time but not because of the food.

The staff was very inattentive, we had to wait for a very very long time to get our food and drinks, even though the restaurant was empty. Some of the meals we had, were nice and enjoyable but others were not worth the hassle and money. For a restaurant on the grounds of a 5 star hotel, with higher prices than average, we expected higher quality and we were bitterly disappointed. So even though half of it was nice - we expected good quality for the price and reputation.

Overall a good experience. Only let down by the crème brulee but to be fair they did take it off the bill. Really deserves four and a half stars. Friendly helpful staff.

Nice Welsh good restaurant. Staff were great. Was quite quiet on the evening we went. A good walk back to the hotel up the hill

Food was painfully slow and restaurant wasn't overly busy. Drinks were even slower if possible. Staff look miserable and gave the overall impression that if you asked to see the dessert menu or for additional drinks they would sigh. We left after confirming the meal was to be added to the room as we were staying hotel guests and whilst on the shuttle the waitress flagged us down saying we'd not paid the bill. Mortified- we explained that we were guests and had asked for it on the room but maybe if they'd not been stood around looking miserable they might have taken more notice. Shuttle of guests all complained food was slow and generally below par.

Booked to have Sunday dinner thinking it would be nice for special occasion, but a huge disappointment, my daughter and I had the Beef roast dinner after waiting for 45 min it arrived luke warm and parts of the meat were raw, with atery vein sticking out tried to chew it but gave up after 3 pieces, vegetables were ok but Yorkshire was burnt! Only four tables had people eating there so assuming its not popular or gone downhill, even thought maybe we were unlucky but when leaving saw another couple saying how burnt Yorkshire was (it was black!) i would advise people to avoid definitely cant recommend massive fail.

After a 3 day golf trip we saved rafters for our final night as a special treat. What a mistake. The front of house and management were shambolic. One lovely waitress trying her best but our table of ten concluded this to be the worst service we had ever received at a restaurant. We had to collect our own drinks from the bar (after staring at them for 15 minutes), had to open our own bottle of red wine after having to ask for a cork screw, waited over an hour for a starter (which came in dribs and drabs and veloute (which the waitress described as soup) served with no spoons. Our main courses took over two hours to arrive and were very mediocre. This is the second visit and only marginally worse than my first. I wouldn’t return to the resort again. The whole experience leaves a sour taste with the feeling they are trying to wring ever penny they can out of their customers to the detriment of their satisfaction. The only highlight was the fact that 1 hour 55 mins in to our meal (before our mains arrived) we were asked if we would like the desert menu which at least gave us a laugh. Pretty dissatisfied to say the least.

Fantastic food and service. Beautiful views of the 18th Fairway and surrounding countryside. Special!

Sadly we waited over 2 hours for mains, sat waiting endlessly for drinks. When we complained we were given the "hard since covid" excuse. Restaurants shouldn't pack in covers if they don't have the staff or experience to do it. Front of house was poorly run, despite the best efforts of the waitress, the management was shambolic. I think the resort in general is struggling. Overpriced and lacking quality, wont be back.

Clubhouse is lovely. Tried charge me £6 for two pints of water with a dash of cordial. table we sat at was filthy and not cleaned at all prior to eating. Has potential but needs work. Otherwise quite nice. Quite dissapointed for a previous Ryder cup venue.

Probably one of the worst Sunday dinners I have had in a long time! Yes it’s pretty and in nice grounds but the food was very poor! The meat was full of hard fat (lamb dinner) rosters were black! And the Yorkshire just shattered as soon as you put your knife to it! Staff didn’t come once to ask how the meal was, it was only when they came to collect the plates (that were still full of food) that we informed them how poor the meals were. We did have two free drinks as a gesture that was nice of them, but personally I would rather have had a decent meal.

Would not go again. Very disappointed, no atmosphere, music miserable and coffee can before desert. Price was good

Just a lovely afternoon meal with our family Thanks Rafters Celtic Manor.

The food was tasty, nicely presented and hot. Worth a visit for the stunning views and the polite staff. This place has so much untapped potential. The location is superb but the restaurant is massively let down by the dated decor. Unlike Steak on Six (highly recommended) there is no theme to the room and the space lacks intimacy. There is a bizarre mish-mash of colours, aged carpets and some questionable tableware choices (orange glasses?). The seating is relatively comfortable but again, very dated. We would like to return in future but would strongly recommend the management team consider a refurbishment. The vaulted ceiling is a lovely feature but would benefit from hanging lights of some description to add a touch of elegance. There is a distinct lack of art work and an awkwardly placed, overly large reception desk. As a general note, the restaurant would benefit from a dust of the windows at ceiling height and a freshening of the balcony metalwork paint.

I had dinner with my son and daughter in law and we really enjoyed the quality of the food, which was creative and tasty. Service was a bit clumsy, red wine was not at the good temperature, and the young lady that was servicing our...

A charming restaurant with excellent service and delicious food. Our first visit to Rafters was a success, the menu was excellent. Beautiful position with magnificent views of the countryside from the dining room. Taya, the member of the staff who served us, is definitely one of the reasons I would return. She is a very bright, enthusiastic and active young lady who provided us with an overall 10/10 experience!

Overcooked food. Starter of Belly of Pork was cremated. Lamb loins tough Cod on lentils - overcooked Mega disappointed and the service by the maitre d' was so gushing it was embarassing Overpriced too for what we had. Would never go back

Shuttle service from and to the main hotel very efficient and prompt. The first thing to say is that the restaurant itself is a very attractive venue and the views over the countryside are first class. Our criticism is levelled at the service and some...

I booked a table for 10 of us and all agreed, the food and the staff were excellent, would have no problem recommending rafters, 5star service.

The most beautiful Sunday lunch. Excellent service and the food was mouthwatering. Cannot wait to return.

We visited for Sunday lunch today for the first time. The service we had was fabulous and deserves 5*. The lunch however was pretty average,although great portion sizes. I was disappointed. 3 of our Roast beef meals....one was so over cooked I could barely cut...

Very pleasant evening with quality food served.

Food is lovely. Nice quiet atmosphere with views over the golf course.

We visited Rafters for the first time this week, a great location with good food. The staff were very attentive with Katerina our server going the extra mile. She know the menu and wine choices extremely well and have excellent recommendations. She checked in at...

Came in for Valentines night. The food, ambience and service were excellent. As usual not a cheap meal but the cost atmosphere and food quality make it all worthwhile. Rafters never dissapoints.

Staff were amazing here, seated my friend and I in a nice quiet corner and were very attentive and friendly.