Blaina Wharf in Newport

Not the best service as Steven was going "Waaah Waaah my area manager won't give me the approval I desperately need waah" oof.

"Steven doesn't work here" - written by Steven himself. So bad at pretending it's just as cringe as his hospitality skills.

Sunday carvery was dry and potatoes burnt. Complained to "Steven" and he told me "it is what it is" what kind of response is that? Probably hates his job as he probably jist works part time minimum wage. not coming back.

I haven't been here for a while. This time I was with my family. It's my first time to order their mixed grill. I felt so hungry even on the way here. When the food was served it looked nice. In my surprise it didn't come in with a sauce or gravy. I was so disappointed. How am I going to eat the grilled meat? Anyways, asked but apparently this meal DOES NOT have sauce or gravy to go with it..... asked for gravy from the carvery - gravy was so thick like glue. The sausages tasted bitter as quite burnt. And no member of the staff came back to check on how the food was or if there's anything else we'd liked to order. Had to ask for cutlery and tissue as there's none on our table unlike the other tables. The place is clean I guess to some extent. Will not come back anytime soon to try other food or maybe never.

Wonderful and friendly atmosphere. My son had a brilliant time in the play park which looked safe and looked after. Food did take a while but it was busy. Food was lush even though I didn't have a carvery. Only downside is it's a little pricey compared to other restaurants

New ribs are nice but the man child Steven saying "i am a manager!!! Take me serious!!!" Was the most embarrassing thing to witness. My God.

I booked a table for 1:45pm for 5 people. I wrote in the comment section we were there to watch the rugby and could we be sat by a tv. The day before our booking, I called and said I wanted the table for both matches, and would this be OK. I was told that is absolutely fine and they can see the notes on my booking, so I could keep the table for both matches. On the day, after the first match had finished a member of staff came over and informed us that they needed one of the tables back (they had given us 2 tables for the 5 of us to sit at). I explained that I spoke to somebody the day before, and they said we have the tables for both matches. The lady said no problem and left. A few minutes later, Jazz came over and said, you are here for both games right? I confirmed with you yesterday, to which we replied yes both games. We didn't think anything else of it and thought everything was sorted. A little while later, 3 of us were eating our food and another member of staff came over and told us we had to move tables NOW. We again told her that we had the tables booked for both games and that Jazz had confirmed this. The woman told us no, we had to move tables right then, even though we were in the middle of eating our food. She was extremely rude and demeaning towards us. We had just spent around £50 on food for the 3 of us, and we didn't even finish the meals as we were so embarrassed of how we were treated. She completely ruined our meal and our day. We were regulars in the pub and would often come in, including for birthday celebrations etc with large tables. We will NEVER return to this pub and would actively discourage everybody else to avoid this pub too. Since Sam & Kelly left, the standards of this pub has massively gone downhill.

The table ordering app doesn't work. We ordered veggie burgers and it changed the order to light veggie burger, (no chips, no bun). The staff are aware of this bug as someone came out to check the order, which of course delayed it. As it was it took over 40 minutes for the order to arrive at the table. The pub is described as 'dog friendly', we had our dog with us and we were hoping from that that we could eat indoors. We were told that we had to eat at a table outside. The last thing I wanted was to have to eat next to the Southern Distributor road. Nobody was clearing the tables an many had piles of plates/glasses etc on them for over an hour while we were there. The veggie burger wasn't very nice and kept repeating on me hours later. The chips came with a little pot of the identical sauce that was on the burger which seemed a bit pointless. The gravy with my wife's bangers and mash was like savoury 'no more nails' I felt I should be sticking mirrors to a wall with it.

Jazz was very friendly and a real breath of fresh air! Great food and great service?

Walk in table required, we were sat straight down. Jazz behind the bar was very friendly and helpful. Great service, carvery was beautiful.

The staff were amazing and very attentive. Overall brilliant night out with the work team

food was lovely. there was 12 of us all fed at the same time with various meals.excellent hospitality given by all the staff

Staff were super kind and helpful but the steaks were a bit overcooked

Excellent and very friendly service. Nothing was too much trouble for Jahnzier - thank you very much for making our meal out so enjoyable.

On spec carvery with the usual pub grub menu as well. Good food, reasonable price, plenty of room, nice staff. Pleasant atmosphere, centre of town.

Staff very friendly and extremely helpful, real good value for money!

Waited ages for our meals, then when they finally arrived, two meals were burnt. Replacement gammon was just as bad. The third meal was missing parts. Not returning

Came in today and it was the best carvery we have had in a long time! The carver was very happy and chatty

Always have a carvery when we visit but today I opted for the tikka curry and was disappointed it looked and tasted like a microwave meal which we waited 40 mins for. In the future I will be going for the home cooked carvery which we have always found good. Was very disappointed today on there re open launch day

Jazz was so helpful and amazing customer service

Steven was really unfair with us. He begged our whole table to leave him a 5 star review because he keeps getting 1 star reviews due to him being inexperienced and unsure how work in a restaurant. In fact if we gave a 5 star review that would be considered "fake" which is against googles policy and quite frankly could be considered harrasment since he's begging us continuously. No thanks Steven.

Jazz is the best, he has our drinks pouring as soon as we walk through the door. Always has a happy and banterish attitude that’s appreciated after a long days work. Not a fan of visiting when he’s not working

Jazz always make it a pleasant experience when me and my family dine at Blaina Wharf.

Jazz was our server. He was very friendly. He was swift at serving us and made recommendations for adding extras to our food, and accepting of the changes that we needed to make for the children's plates.

Excellent service from jazz, was very helpful and always had a smile on his face

Excellent service from Jazz, amazing

This place has come on loads in recent months!! Food incredible and atmosphere very pleasant. Alys served us with a smile and couldn’t do enough for us. Lovely experience.

The portions have become smaller yet prices increased, food took nearly an hour and wasn't worth the wait for the taste. Staff were kind, but I was ignored at the bar while a few chatted behind the bar. Table had food left by previous customer. The stars are for the staffs kindness.

Very good service and tasty pub grub

The cowboy burger is great, which isn't a true reflection on the dire service Steven gives.

Had a lovely trip which was spoiled upon entering the Blaina. Met with inexperienced "Steven" who just ruined it all. Not returning.

What an amazing place we loved our visit! We came with friends and had a few drinks and a bite to eat and the staff were amazing! So friendly and food was gorgeous. We will be returning very soon and will be telling all our friends about this little gem!

Lovely as always, will be back.

Gorgeous meal. The restaurant is beautiful. Very cosy and welcoming

Wonderful food! We was served by Alys who consistently went above and beyond for us, always served with a smile - definitely an asset to the team.

I have never had a problem here! Staff are friendly, food is good and the current manager is nothing short of professional!

Had an amazing meal, the staff are welcoming and friendly. All affordable and a good atmosphere. Can't wait to go again

Went for a meal with my daughter granddaughter and 2 little great grandchildren the 3yr old was in a bit of mood as 3yr old children do, but to my surprise the manager steve shervil was extremely vocal about my little granddaughter he's a very rude person .as from the rudeness we did enjoy the food we will go back but I will make sure he's of duty

What a lovely place but this eye sore is annoying

Brilliant food and lovely place for a drink. Myself and my family were served by Alys and she couldn't do enough to make sure we received 5* service. Thank you Blaina Wharf!

I walked in, saw Steven, walked out immediately, terrible guy

came for a quiet meal after work, the whole hour or two i was here all i could hear is a group of people in the middle of the restaurant, shouting, screaming, absolutely atrocious language, how are customers meant to enjoy a meal in peace when the staff are also joining in? definitely wouldn’t recommend, will NOT be coming back.

Lovely food friendly staff especially Jazz, he always goes the extra mile for his customers.

Fantastic service, jazz who served us was polite and cheered up a day that had been otherwise stressful, with their bright smile and good service , food is amazing,

We had a great time, the food was just as we asked made to perfection by Mat the chef. Jazz made us very welcome his service cannot be faulted. My reason for 4 stars for the atmosphere was because a family came in and had a screaming child for almost the whole time we were there. However this was a one off and we will be going back again.

Dog friendly and great food and atmosphere with quick and friendly service

Staff were friendly and chatty, they accommodated all our dietary needs. Service was fast and efficient, food was delicious and brought out quite quickly. I booked a table in advance as it was for 20 people, only paid a £25 deposit, which I got back when I ordered our meals.

Lovely staff and great place to meet up with family

Food, staff, cleanliness all great

The staff were friendly and welcoming, the food was stunning, we had carvery’s and my youngest had a burger and we all finished our food without hesitation. We will definitely be coming back in the future

A pleasant man called Jazz was behind the bar on his own and was taking drink and food orders. It was v busy and clearly understaffed. He worked flat out for the entire time we were there with long queues and frustrated diners. Mandy who brought the food was very efficient and must have walked miles. I felt sorry for them both having worked under such preassure. To their credit they remained calm and pleasant despite the obvious busy day. This pub/restaurant seems to be understaff every time I visit

Went last night, for a valentines meal with my partner, not many people in there, only one person on the bar to take food orders or drinks orders. Servers were nice and friendly. The food, absolutely shocking. I had the cheeseburger and chips, last time I ate a burger that bad was the asda cheapo yellow brand. The burgers were disgusting no substance and a cheap nasty taste. When I have a burger, I like to see it is beef by the form and texture. This looked like mush in patty form. Even the chips were dry and powdery tasting. Have to say won't be going there again and will not recommend to anyone apart from as a pub for a pint or 2 .............

They've changed there fries to skin on fries, Yorkshire pudding like hard pancake, cold vegetables. Going to have to find somewhere else to eat.

First visit to Blaina Wharf. Enjoyed the lovely carvery. Pleasant place with friendly staff.

Love all the food and the clean environment,

Lovely staff,food great,clean pleasant environment.

An awesome place for a meal from the menu or grab yourself a carvery, the food always puts a smile on your face, child friendly great service it's always my number 1 choice for the carvery.

Manager Steven was extremely rude when I tried to enquire if we had to ask him or find someone else to be seated as the line was long & I wanted to ensure we weren't classed as late for our table. Simon immediately, rudely started raising his voice at me. Telling me how "we are short staffed" "we are busy" "you'll need to wait" and "I've had someone call in sick". I was shocked at his response and tried to explain that I was only asking because I didn't know who to approach. I waited to be served and my husband and daughters followed him to be seated. On his return I politely asked for our drinks. My husband was concerned about how I would be treated so he came back to the bar and I went to the seat. Steven poured the drinks incorrectly, slammed them down on the side so my husband asked if he was the manager because he wanted to complain. Steven replied "yeah" and laughed loudly in front of the whole line. My husband asked his name and he said "Steven" laughing again. At this point we had had enough so left the restaurant. The Blaina Wharf is our local and I am very upset to have recieved this kind of abuse from a "Manager" at your company.

I came here for Sunday carvery today, and whilst the food was alright and the service ok, there were a few things that I was a bit miffed about. All things I can get over, apart from the fact that just before it got to me at the carvery, the chef removed the gammon joint. Upon request for this meat, I was told this was undercooked and I would have to wait a further 30 minutes. This was all fine; but I guess I just wanted to warn the gentlemen, mother & young child who all received this gammon just before me… supposedly it was that undercooked that it had to go back in for 30 minutes and they couldn’t serve it… so if you are ill later then at least you know why!!

Food was very tasty. Service was ok but how people are supposed to order food, wait for it to be served and eat it in one hour especially if you want more than one course is beyond me. We’d eaten our main meal so I went to the bar to order dessert and when I went back to our table we’d been moved to another table and told to eat our dessert in half an hour. We couldn’t even have coffee because the machine was out of order ( we went across the road to Costa where they welcome their customers) I don’t think we’ll be going to Blaina Wharf again They should value their customer, not treat them like an inconvenience!!!!

Bar was under staffed took ages to be served, ordered a mega mixed grill ordered my stake medium and it came out very charged and well done very chewy, sausage was burnt and not very nice so i ate very little of it, food used to be very nice but seems to of gone down hill, noticed prices had increased since last visit so dont expect food standards to drop

Jazz gave excellent customer service this evening. Service with a smile and very friendly

Came as part of a large group. Nothing was too much trouble and Jazz the manager was very friendly and accommodating . Good range of food to choose from with Vegan and GF options. Food was lovely and decent sized portions . Reasonable prices for food and drinks . Good sized car park and good access. Certainly would visit again . Thank you - we had a great time .

After a shaky start, with there being significant confusion over a pre-booking of a table, the staff were extremely helpful and attentive. Megan and Jazz, most noticeably were extremely attentive to our large (15) party.

What a fabulous friendly place! We had a party of 15 and Jazz couldn’t do enough to help us! The food and everything was just delicious! Highly recommend the katsu loaded fries! We will be back!

Megan was so lovely, the food came quick, altogether and piping hot

Went for a meal here tonight, food came out quickly lovely and hot, staff are young but soooo lovely. Well done! Atmosphere warm and cosy. Jazz is always a pleasure to deal with always happy and smiling and nothing is too much trouble! Every pub needs a Jazz!

I've been going there for a while with my family it's not bad value for money and the food is great Especially the Carvery I highly recommend this place for all the family.

7pm on a Saturday wasn't the best time for a carvery. Dry food that looked shriveled up and like it had been out for many many hours. It's a nice pub though and i The food was better when we last visited.

All the staff were friendly, chatty and helpful. The carvery was very nice.

Really great service, lovely food and a nice atmosphere

Great food , friendly staff , love it

Great value for money. Hunters chicken today, chicken on the dry side...

Friendly staff. Good food. Good prices. Children friendly. Great atmosphere

Christmas Day Lunch 2024. My husband and I took mum and aunt to the Blaina Wharf, we all love the carvery. Jaz and the team were great, the ambience was warm, relaxed, there was no hassle. We weren't rushed at all. The food was excellent, meat just melt in the mouth, we all chose different and the quality remained the same. The whole experience was wonderful.

Christmas Day family dinner was lovely. Employees working on Christmas Day to ensure others Christmas was special, very appreciated.

Friends lunch visit - large menu & Carvery an option. On entry, no-one to show us where our reserved table was so we sat at a table with "Reserved" on it. After deciding on our menu choices we went to the bar & joined a queue of 4/5 people where 1 man only was serving. The person at the front of the queue had a large drinks order & was giving meal choices, it took over 15 minutes before we were served then a further 30/40 minutes before our food arrived. During that time we saw the queue increase to approx 16 waiting, during which time no other staff member arrived to help out. This was not the 1st time we had a long wait to be served, staffing seems to be a problem there.

Disappointed a little, pre ordered for large party and table wasn't set up for correct amount as booked, starters didn't come out very quickly, had to ask for them to be cleared, and waited ages for mains, asked for carvery tickets and it was then explained they will be given out when other food ready from kitchen however with 6 children in our party we asked for them early. Slow to clear main plates and again had to ask. I know you were busy and it's christmas but please only take bookings if you can cope with them. We appreciate everyone was doing their best but we just felt left to get on with it. No one checked on us or if our meal was OK, it was just a bit poor, sorry I do think they were doing their best.

I came in a group of 8 for my birthday meal on the 21st December And went again yesterday 5th January 2024 And also attended yesterday for a meal out 5th October 2024 will definitely be coming back the staff are amazing andba very good atmosphere

Busy when we visited, seated quickly, wait for the food wasn’t long considering how busy they were, we didn’t have the carvery but it looked delicious. Food piping hot and good portion sizes. Will definitely visit again

Very popular modern pub, with a good menu and wide range of drinks.

Visited here the last couple of weeks as it's on the way back from a frequented place. The food here is great. Recommend the cauliflower wings, in fact any of the starters. All the ones we have had so far have been great. They have a carvery as well which I haven't tried yet but my wife has, and has had them every time. They have Neck oil on tap which is a refreshing change from the previous Green king ale which is not as good. The main courses are big portions for the meals I've had so far and the best thing was the Kebab with fries. The pita bread was the softest bread I've ever had, and the kebab meat was delicious. Also recommend the hot maple syrup sauce with it as it's just amazing. This is a bar with a little extra, carvery is very nice, good parking and electric points for the electrical and the staff are friendly and inviting, and already know what drink I want before I get to the bar.

Food was lovely, but Jazz made the service exceptional and this is why I came back because he was super friendly I would recommend to a friend I would only come back just see his friendly face

Good service as normal. Not easy for people working in hospitality, they are trying their best please be understanding

Review for 18th December 2025 Absolutely brilliant meal, tasty and great value for money. Turkey & Tinsel Lunch . Lovely friendly staff, who are rushed off their feet but remained cheerful and helpful; well done. Can’t recommend highly enough. Thank you all for fabulous meal and service today,

Food was really nice however had to wait an hour for drinks to be served, music was super loud too

Entered pub to find no staff at front of house or behind bar. When kitchen staff came out I asked if anybody was serving . She shouted out I'll have a look if I can find anybody, don't have a go at me.. absolutely shocking behaviour. The bar should never be unattended. We left and would never return 😔

Came out for food and waited 20 mins for our booked table which is fine but the one lady even forgot about us and the other poor lady had to sort it out bless. Ordered food and drinks off the qr code, drinks didn't arrive but assumed because it was a bit busy that's why. But then our food started coming out still no drinks had to ask a server then only some drinks were brought out and when asking a server again instead of getting the drinks or asking the woman at the bar to do them she didn't. The woman at bar was very sorry for missing them couldn't fault her. Dirty cutlery had to ask for new cutlery. Food was cold and dessert was poor. Overall wasn't worth the money spent, complaining didn't get us anywhere it would've just been nice for a sorry but no. It had died down after half an hour waiting for drinks.

Love coming here for food and drinks with friends and family. Warm and welcoming atmosphere and friendly staff. One bartender always stands out Jazz. He always has a smile on his face and is always so happy and polite. He has great customer service and and as a company you should be thankful he works here as he keeps me and my partner coming back. 👍

This is a chain pub. We had our Christmas lunch here. Starter was cold and the bread dry and old. The carvery was the best of the meals. Good portions and loads of veg etc.

Jazz makes a mean cocktail 😉top barstaff lovely snap

Jazz what a boy welcomes all great guy behind the bar and also in front of the bar all staff really well mannered and helpful lovely pub thanks for the food and service

Visited at lunchtime. Was greeted warmly, and then we found a seat. Had the veggie burger as its delicious, my son had his usual ( fries), this is our local, and I wish I could go more often. The staff, food and drinks are great. The atmosphere is nice( it was quiet when we got in at 1130 but soon filled up). Looking forward to our visit next Friday!

Shocked to see the bar full of empty dirty glasses when I arrived the staff seem to change each week and not nearly enough staff, again at 5 pm the queue at the bar is pretty ridiculous, nothing wrong with the food, or service, you just need more staff. I also left negative feedback last week, I didnt want to post it and embarrass you but as I had no reply to it I decided to leave feedback from this week. So last week you ran out of turkey so I had to wait for a chicken breast to be cooked and was only served half of it , by the time it was ready my friend had already finished her meal so what was supposed to have been a nice evening out over a glass of wine and a meal turned out to be a bit of a disaster

Had an amazing time, food was great and the place itself is really cozy and beautiful. Definitely will be coming back! ❤️

I had the pleasure of bring seven by 'Jaz' today.

I had the pleasure of being served by 'Jaz' today. Not only was he overly helpful & caring with myself, he also treated every customer the exact same way. The ultimate Southern fried chicken burger was lovely, as it is in every Marston's. We will continue to have our 'date dinner's with you, as we always have..

Very busy when I visited but I still managed to get a large carvery and a pint of Pepsi Max from a very friendly and welcoming member of staff and leave within an hour and with change from 20 quid. The food is decent, sometimes in a carvery the meat can be dry but this wasn't and the fact that dauphinoise is a choice gets a huge thumbs up from me.

We had an amazing cooked roast dinner. Everything is so fresh, hot, clean serving area. Staff were very polite and helpful.

Amaizing service, very friendly and helpful staff, clean lounge, happy to come back here 🤗