New Inn Motel in Newport

This is one of my favourite pubs in Wales. Always pleasant, friendly staff with a smile.

I strongly suggest this establishment; their customer service is exceptional. The staff consistently exceeded expectations, with Anna at the reception being particularly outstanding. Many thanks for the wonderful experience during my stay.

We had a wonderful stay, the staff is very welcoming and kind, especially the receptionist girl (Anna ?). The rooms are cozy and clean, the neighbourhood is nice. Thank you for everything!

Food was delicious, staff were friendly. Specially Anna she is a star 🌟

The rooms are bit smaller than expected but was really clean, bathroom spot on. The staff were friendly and polite specially the receptionist Anna. Breakfast was good.

Our room was clean and quiet. The food was ok. Anna was helpful and informative. Definitely will be back.

1.play ground for kids without light where parents sits. You cannot see your child proper. 2 tables wet and dirty 3.toilets in very bad condition and very dirty without toilet paper

The attendants in the soft play are are always very helpful and offer great customer service

We spent last Tuesday and we enjoyed a lot! It was half term, we should book the soft play and be sure to have a table. But after finding a table with the staff's help (thank you for all your kindness girls) we enjoyed the food and we spend a lovely time there.

Visited yesterday, can’t fault our meal at all. Food was amazing!! Service was quick and efficient, staff were friendly and chatty. Will definitely return

very poor meal . curry served but no poppadoms or mango chutney as per menu i will think twice before visiting again in the future

Waited a while to be seated as they didn't have enough staff. The table we were taken to was in the bar area and dirty. We asked to be moved to a clean table in the restaurant area. After waiting 45mins for our meals I went to the bar to ask how much longer as we were going out and didn't have time for this. There was hardly anyone there so they weren't busy. When our meals came out the server brought them out 1 at a time! One meal came with a baked potato even though chips had been ordered, another came out cold and was sent back (the kitchen warmed it up in the microwave & tried to hide this by putting a fresh egg on it), another was a burger which had hardly any gravy on it. There was a small dish with what looked like gravy but it was some brown peppery disgusting stuff. I asked for a side of chips which turned up in a plastic desk tidy. My friends chips were in a dish which had a lot more in than my desk tidy. There were people on 2 other tables. A woman in the larger group was standing up asking to see the manager. They werent happy either. The other table had a couple who continually swore loudly therefore I would not consider this a family friendly place. When we complained to the server cleaning our table he couldn't care less. We will not be back.

Arrived at the restaurant on time for our booking. We were taken to our table in the bar area which hadn’t been cleaned from the previous customers. We asked to be moved to a more Suitable and clean table. The lady who took us there absolutely stank of alcohol ( I understand this is a pub and drinks get spilled etc but this smell came off her breath ( I later saw her popping mints into her mouth) We placed our orders, I had to tell the young lad who served me, 3 times that I wanted chips instead of a jacket potato… 45 mins later another young lad came to check that I wanted chips with my meal…. Finally after 50 minutes our meals arrived… with no chips but a jacket potato! Our gammon meal came out stone cold, sent that back for a fresh hot one… same meal returned heated in the microwave! You could see the sauce on the plate that we had put on previously. The gravy burger meal arrived warm and without gravy or cheese and a handful of chips ( if that) My meal came with just cheese on top and no sauce ( Italian chicken.. can’t remember the name of the meal) When we complained we were met with shrugged shoulders! If the restaurant was busy I would of expected a long wait but there were only 4 of us and another party eating as the restaurant was empty and were only cooking for people who had booked!! The restaurant needs an complete overhaul on everything from staff training to a full refurbish. Ripped seating, dirty sticky tables and rotten menus! We were so disappointed with our experience we will definitely not recommend or return!

We had to wait a long time for our Sunday lunch to be served. The roast beef and vegetables were well cooked and tasty. All of the food was hot. Desserts and coffee were good. Greene King need to refurbish this Hungry Horse as the tables, chairs, toilets etc are not up to the expected standard.

Went to the hungry horse for food and a lot of it was unavailable so a lot of the good was missing. The tables still had previous customers plates and glasses still on. Was sent to get my own cutlery and being visually impaired I didn't find that a great experience. The Welsh sounding lady behind the bar wasn't very helpful either. There was dogs all over the restaurant including near the door to the children's play area. Will not be returning.

Me and my family visit every Friday. We absolutely love our visit every single time. The food is always brilliant and the staff are outstanding. Couldn’t ask for better. I asked one Friday for the sea bass which they didn’t have but after speaking to the chef she had it in the following week without fail. The staff never ignore my children and are extremely friendly. See you all next Friday 😃

Here staying as conference starts at 8am in morning nearby. Fabulous mix it up meal. Great price. Asked the staff about breakfast times 8-10am as have to leave 7.45. Andrea said to give her shout 7am as she would be about and prepare early breakfast for us. Gone above and beyond for us.

I will start by saying this place is never going to be an amazing dining experience. But what it has done often in the past is given an option of cheap decent value and decent sized food when I needed a cheap option I could use with no hassle. Sadly though now the place seems to be losing its way. I had a burger and my wife had a burger. My wife’s burger was very nice, tasty and good value. Mine was awful, the burgers were dry and tasteless and the bread was a sad excuse for a roll. It’s amazing how two meals could be so different. The food was about an hour wait, which was amazing considering there was not many people there. We had to have a burger as they had no other food in near enough. It seems the Bank Hoilday weekend had cleared them out. The staff were good, but they were under staffed and there was not enough of them to cope with the jobs they had. More than one chair is torn and in bad need of urgent repair. I go to another Green King pub in the North of England when I am up that way, and that is very good food and drink value. It shows this one up in a very bad light. Good staff let down by upper management it would seem to sort the problems out.

I’ll start by saying the food was okay; not great, not terrible, just okay. Unfortunately that’s as good as our visit was. Finding a suitable table was not an easy task given all of the booths/tables with bench seats were suffering with over use to the point that the faux leather fabric was worn through to the foam. This clearly wasn’t a recent issue as the foam in most of the worn seats had been picked at to the point of leaving holes in the seat! After finding a booth that had the least amount of wear and tear, we chose our food and headed to the bar to order. At the bar we ordered food and three drinks, one of which was a bottle of ginger beer that the bar person did not feel warranted an offer of a glass or a straw. We returned to our seats after being told the food would be at least 25 minutes; this seemed odd given the restaurant appeared to be practically empty. Whilst sat at our table we overheard the table behind ask a server for fresh cutlery, explaining that the cutlery they had found was dirty. Given there was no cutlery on our table, I walked over to where I could see cutlery storage, but on arrival I was met by what I would describe as filthy cutlery (lumps of food welded to the cutlery). The food we had ordered did seem to take more than 25 minutes to arrive, although I will admit that I hadn’t kept track of the time. When the food did arrive, it came one meal at a time, with the first meal being delivered around five minutes before the second and third. The meals weren’t accompanied by cutlery, neither were we told where it was or where the sauces were. We obviously asked for cutlery and the server started to head to where we had previously found cutlery, but we pointed out the fact that it was dirty. The server then headed off in the direction of the kitchen before eventually returning with ‘fresh’ cutlery. I say fresh, but what I mean is dirty cutlery! We then decided to head back to the cutlery storage we had spotted in order to find the “diamond amongst the rough”!! I should add that even after being told the cutlery was dirty, no one saw fit to remove the offending items and replace them with washed and cleaned items! During the course of eating our meals I needed to visit the bathroom, which I wish I hadn’t given I found them to to be as dirty as the cutlery!! Going back to the food, as I said it was okay; warm (not hot*) and plentiful. The chips were a mixed bag of well cooked and over cooked, but edible. *one of the meals was a sizzler so warm was not ideal. The menu itself was varied and one that would certain offer something for most people. This restaurant is our closest Hungry Horse, but unfortunately we won’t return and instead we will travel an extra 10 miles to visit the Oyster Catcher in Penarth, where we’ve never experienced any issues. In my mind, the issues we experienced today are as a result of staff laziness and poor management. This even applies to the worn seating, as surely the management should be flagging this with their head office. Maybe a senior member of the Greene King Executive team should drop by for a visit to see first hand the problems facing this restaurant.

We decided to have a cheap and cheerful family meal having driven from Taunton to Newport . The bonus being a beer garden as it was very warm . We arrived . No visible staff . Initially looking for a table umbrella and menu's . Even the bar was unattended . NOT GREAT. ! My son found an umbrella .. menus followed with another family member . We wrote down our orders and went off to find staff. Soft drinks were ordered at this point . We waited 30 mins for delivery of the order. The server was lack luster. Remedied mistakes with the order in a very disinterested manner. We ordered "Sizzling platters " which had gone past the sizzling stage by time it reached us . The Chicken Skewers were dried out .. chip barely warm and extremely dry . So very disappointing . My son had ordered the mini grill . The gammon was grey around the edges . The worst he has ever been served . He ate what he so as not to disappoint me as it was supposed to be a Family treat . NOT GOOD .! Due to wasps we decided to move inside the building to finish the meal. It seems the staff knew there was a nest of wasps .. but had offered no warning to us . They did say they were waiting for a firm to deal with it ?? A family member had an ANAPHALACTIC response when stung previously .! COME ON STAFF ! CUSTOMER SAFTY. Amongst the debris and leftover food we ordered and were served Dessert . Not one plate or glass was lifted . Either to make room for dessert or to declutter the table . REALLY ?? Some £80.00 later we left . Even the table we had used outside had not been cleared . All in all Never again .

I was staying in the hotel next door for 2 nights. On arrival at 7pm I was told that the kitchen was only taking orders from booked tables as they were backed up. The staff were polite but I had to go to the premier Inn for dinner that night. Dinner 2, food was good and although there seemed to be a new member of staff on they worked as a team with minimal delays Breakfast 1, staff were attentive cooked food was good, the continental selection seemed to be missing pasties as advertised Breakfast 2, Again no pastries or muffins available, asked for a wrap and after 20 mins staff came back and said they had no wraps available, I reordered and the food was good. Would I go again... Yes every kitchen has an off day and although I'm not sure why it closed on day one I'm sure noone wants to send trade to competitors. The stocking issues may have also been a glitch. The food was enjoyable and satisfying, the staff were polite and attentive and the overall experience wasn't bad.

Whole place needs a deep clean!!!! Some of the Furniture is not fit for the customers to use , and should be replaced Lacking good staff, actually lacks staff Also needs a good chef

Food was okay but service was bad. Ordered a steak and a sauce to go with it. They forgot the sauce, even though we reminded them twice. The steak went cold and I didn't finish it. Food was brought out but no cutlery was provided, again had to ask. Basic stuff was missed and the whole experience was awful.

Really disappointing, went for a meal for my mother in law birthday with all the family. Half of us had food, the others didn't, so we didn't eat all together when we got the food it was terrible the fish was frozen, the burger wasn't cooked probably. None of the food was hot. Some of the food was missing. We ordered our dessert at the time when we ordered our meals the dessert didn't come until hours after we had our food. It was just such a mess, one thing after another. Wouldn't go back.

Absolutely awful beyond words. We had two hungry children with us so stopped here for food. The place is dark, unwelcoming & filthy dirty. Furniture absolutely battered and paintwork in desperate need of a refresh. We ordered at 2.25pm, and eventually got our meals at...

Booked a party of seventeen for a birthday a week in advance, which was accepted. An hour before the booking, a staff member rang to inform me a large number of food items were unavailable. I am grateful they informed us before we arrived, which...

Disgusting service half of the menu was unavailable don't waste your time or money it is just not worth it

No real ales available. No main meal that my son wanted. No rice on children’s menu. No dessert my daughter in law wanted. And my dessert came with a serving spoon. Also waitress wanted to clear our plates while we was still eating just because...

Really poor meal today - ordered chicken skewers which were supposed to be served on a sizzling bed of onions and peppers, with chips and a sauce (supposed to have two sides aswell but they didn’t even have them all - no savoury rice 😤...

Waited a good 10 mins to get served at the bar, most items were out of stock but then some items were magically back in stock!? Sharing starter was poor and just enough for one person, then main didn't even come out. People who ordered...

Ok for midday meal only because the prices are reason and because its near the garden centre and not to far away

We visit the New Inn at least 3 times a month, often on a Friday with my my husband and weekends with kids. Staff have always been friendly especially Liz (Alice?). Food has always been good value for money, sometimes a bit of a wait...

Visited today for family meal for my birthday. Good food and friendly staff. Apologies to anyone who had their ears damaged by 2 two year old having a screeching competition.

Really disappointed with the food. Our chips were luke warm. The fish wasn't cooked properly.And as for the ice-cream dessert, it arrived in a plastic ice-cream tub !! This place is starting to look run down. Alot of the seats are peeling, and look awful....

My friends and I visited the New Inn on Sunday 29th Jan. We had already booked a table in the resteraunt but decided to go into the play area first. It was very busy, the staff were very friendly and although no tables available still...

Would like to thank all the staff and Ben Barnes are waiter for going the extra mile and nothing was to much trouble thanks you ben ur a Star 🌟

Took the grandchildren for lunch I think we were served by merryl & leanne it was very busy but we were seated given menus told about the daily offers the staff were clearly busy but took time out to play tag with the older children...

Waited ages to be served drinks when we were next in line at the bar..same again when we ordered the food. No exaggeration.. it was poor. When the food arrived it was luke warm. Husband took his straight back and he waited while they reheated...

We have been here lots of time , but we were really disappointed this time. Our chips were luke warm. And the batter on the fish wasn't cooked properly. We ordered one of the sharing ice-cream desserts, which we have had several times before. However...

Really pleased with the service & food today , I took my 3 young children , ages 6,5 & 2 , Leanne who greeted us was just so nice & kind , my kids don’t really like people 😂 but they said they liked Leanne...

Absolutely horrendous food and service. Simply put, on a previous occasion they had nothing in stock that we wanted to order… same again today. Every family member had to order something else as they had nothing in stock. Burgers were cold and very minimal ,...

We as a family have visited here multiple times over the years and have really enjoyed our time. However this year after giving the benefit of the doubt time and time again we’ve finally decided to stop going. The place is shambolic. The food is...

Quite simply......diabolical food. Enter at your own risk. Cold food, the batter on the fish must've been 3 days old. Mushy peas were stone cold. Despicable.

Excellent value meal had today, I had fish and chips, wife had steak and ale pie, was delicious, excellent service, very good pint of beer.

Outstanding service and food, quick hot and tasty ! Will.definitely be back to see the staff . keep.up the good work all .

Food was gross steak was all fat chicken was slimey chips where under cooked fried egg hard chef is rude mash was like puree would not recommend at all

I rate this 5 star as its amazing atmosphere always welcoming the staff are always nice and the food is always cooked to how you want it very tasty and very hot

We hadn’t been here for many years, and it was still as bad as before. Noisy unruly children running around the restaurant while their mothers look the other way. The whole place is run down, especially the toilets and the tables were filthy. Ordered our...

Family table and problems with all meals. We had cold food service was slow waited an hour for food to arrive and staff so rude and had no remorse for the delay or cold food. No sorry nothing given!! Just get on with it!! Wouldn’t...

Food was over cooked. Toilets need upgrading. However, worst of all was the prolific acceptance by management that dogs were allowed in the areas where people were eating. One couple sat their dog on a seat and put a plate on the table for it....

four of us there last night - staff very good - food was just awful - first lot of burgers burnt to a cinder - my salad - haha on a hot plate lettuce half a tomato and a tiny piece of white slimy chicken!...

Me and my family came for food on Sunday , the food service was great , the food was 10/10 my daughter is very fussy with her food and doesn’t eat a lot but I was amazed by how much she had eaten so I’d...

We visited on the 22 April 2022. The excellence started with the telephone booking which was very polite, informative and helpful. We arrived before our booking time so the children could enjoy the Wacky Warehouse and hopefully burn off some energy. This being done we...

Came for a meal today with my family and was greeted by a very helpful member of staff called Emily, she went above and beyond to help us with all our needs. Food was hot and amazing value for money. Will definitely be returning

On arrival myself & grandchildren were met with a very friendly enthusiastic member of staff Leanne she made the children at ease playing little games & chatting with them the meal was hot & very tasty will definitely be back for a visit soon 5*...

Came for food as a family of 4 on the 7th March. Lynnette was our waitress and she was amazing. Brought the drinks to our table gave us everything we needed for our food, she went the extra mile she is a credit to the...

I was invited by friends to attend a birthday celebration at the hungry horse ,I was sceptacle, as my last visit was a disaster but thought oh well maybe it's improved there , We were seated at a table beneath a dirty grimy air con...

What an awful place Very bad experience Dirty carpets and shaby decoration The Wrong meal came which was burnt we sent it back the second , was still the wrong meal , my husband left without eating a meal at all Staff swearing f....ing Toilets...

Staff, chef, food and atmosphere was amazing. Tracy the cleaner was very helpful. Chris the chef was outstanding with his breakfast. He made me pancakes which was the best! The others in my group had breakfast too which was all cooked fresh and served perfectly....

Visited the new in today excellent service and the food was amazing! Excellent value and had great help from all the staff. Would highly recommend to anyone, and will definitely return. Emily and George were both extremely helpful and made our visit enjoyable.

Visited for evening meal after checking gluten free options were available as we have a coeliac sufferer in the family. Starters came and the GF soup was served with gluten containing bread, which was exchanged by our lovely waitress. Rest of our starters were delicious....

Lovely food and lovely customer service was greeted by a returning member of staff,a manger now, he was happy and friendly. Lovely to see as we haven’t been to the Resturant in a while then to return to see him again was lovely. Friendly and...

Always friendly staff and enjoyable menu, including the alcohol. A relaxing dog friendly local pub that everyone can enjoy.

Amazing dessert. If you haven’t you need to try the Candymania although ignore the calories, they’re worth it! Service was quick and staff are really friendly especially Rachel and Emily, they’re both always happy and smiling. This has been our local now for 5 years...

I have been meaning to do this for a while now, we have been coming here almost weekly for a few months and the service every time we come is the same. The staff are happy and friendly, nothing is ever too much trouble and...

We are back staying at New Inn after 2 years due to Covid. It was nice to be greeted by friendly reception staff and as per usual the room was clean, spacious and toasty warm. Best of all the lovely Lynne was still there when...

Went on Friday with the Wife and Daughter, Bar service was quick and efficient, Daughter then order a Dessert which tasty. Keanu and Thomas on the Bar are friendly and always give good service.

The food ,the staff were amazing tonight especially jack lovely young man,very well mannered and very helpful the pub was very busy and all staff worked very hard

Meeting friends for breakfast before a day out together. The location was central for all members of the party. The lady who served us was Lynne. She was bright, bubbling and very polite. She is an asset to your company. And is one of the...

My mum and I ate breakfast here on Wednesday morning, service was fantastic from Lynne, she took our order and brought our drinks over to us, Food came out to the table quickly and was nice and hot , thank you Lynne for your fantastic...

The staff and food this evening were amazing. In particular Chloe who didn’t stop for one moment in making sure everything was clean and customers were happy. We loved the fish and chips. Thanks very much

I booked a table had no problems with booking , we got seated straight away , the bar staff and waiters/waitresses were absolutely amazing , the one waitress (Chloe ) was absolutely amazing she seen my daughter was very fidgety and grizzly and brought her...

Great food with excellent service and friendly staff Beautifully decorated for Christmas Suitable for family outimgs

It all started at 6pm on Friday night. I'd been working locally since 2 that morning and had to finish the job on sat. I booked online for the night. On arrival reception tried to charge me again as their system weren't showing my payment...

After a long busy day out with two children we decided to call in to allow the children to burn some energy and get some food as we hadn’t eaten since breakfast time. Slightly long wait for food but that would of been fine if...

We visited the New Inn for the first time in a while recently and felt compelled to leave a review. Firstly we spent some time i the wacky warehouse, spotlessly clean and good fun for the kids, the staff were caring and attentive toward both...

Always a regular to the Hungry Horse and still yet to be disappointed. Always served in a timely manner and the drink selection is great. The food menu is now the best it's ever been and it is always a pleasure eating here. Most recently...

Came here with my daughter to have food after nursery and use the soft play they have and will definitely be returning! Everybody was so kind and the food came out in good time and I’m a fussy one so do change my meal a...

Disgusting food only came for the play area but the kids couldn’t even go in there with out being supervised. Plus it’s more for babies than younger children.

My expectations have never been high at the Hungry Horse. Usually accept the food is average but the place serves a role in the village, offering good value food for families with young children. On this occasion, it was just chaotic. The place has a...

I’m not really one to leave reviews unless it’s outstanding or abysmal and unfortunately on this occasion it is the latter of the two! The chef doesn’t understand the difference between medium - rare and inedible charcoal again the latter kids meals came out as...

Im so sorry to write this review. After a long day at the races we were staying opposite in the hotel Made sense to use this pub next door. Unfortunately for me the food was terrible. I had halloumi as a starter, which i dont...

called in after a long journey very hungry , could have ate a horse? , I like dogs and a lot of pubs are dog friendly and have water bowls etc in some area of their bar , however this place has dog bowls in...

Had an amazing meal here !!!! The host/ waitress I think his name was George, was so friendly and accommodating for us. He gave us recommendations for the menu. The bar tender which I think his name was Harry was also very warm and welcoming....

We stopped for a bite to eat after taking dogs for a walk. We ordered the share starter which was pretty basic but was ok. We then both ordered the Club Wrap which for anyone that knows a Club sandwich it comes with chicken, bacon,...

Staff helpful and polite while there was a full menu available for evening meals. Later in the evening a waitress also came to ask if we wanted extra drinks - nice touch! Unfortunately, on the first morning of our stay most of the breakfast menu...

Leanne from wacky warehouse was amazing with the children very helpful and very friendly highly recommend

Lovely person Leanne looking after us, lovely personality, made our visit. Will say, amazed at how busy she was, getting food, drinks, booking people in, making sure kids and parents/guardians happy great service, lot of work for one person though, but she did make lit...

If it wasnt for soft play, it would only have 1 star. We were put in a booth, which was ideal for us. The booths either side of us had a sign on them stating they were left empty due to social distancing. However, 10...

Was staying in the hotel with my partner and for our evening meals we visited the pub attached on site! When entering we was greeted by Lois who explained to us about the app and how to do the track and trace. We've never used...

Popped in to the hungry horse last minute whilst walking the dog. We were able to go into the pub and take the pooch and Lyn was sooo good with him. Always makes you feel so welcome when they accept your fur babies too. Food...

We arrived a week ago and unfortunately I had a nasty fall hitting my head on the bedside cabinet. Joan and Tayah could not have done enough for me.We were given room service and a settee was put in our disabled room. We were continually...

Been here for 3 days and I have to say that out of all the places I stay with work this is my favourite! The staff in the team are second to none!! They make you feel like part of the family. So so welcoming...

Amazing service amazing prices and can't praise the staff highly enough. Isaac always makes sure that we've got everything we need and always goes above and beyond.

Lovely and clean with excellent service and beautiful cooked dinner at a great price. Great play area for children and very fast service

Was served by Leanne the whole time in the wacky warehouse, was very clean and tidy. she was a lovely woman who couldnt do enough for my me my partner and 2 boys. Food was delicious and children ate it all, and ice cream for...

Love coming here, lovely staff special shout out to Sandra who was so help and accommodating. She had great knowledge of the menu. And was so helpful couldn’t do enough for us. Food was amazing as always 😇😇😇😇

Couldn’t recommend the hungry horse and the friendly staff enough. Visited for a few hours out with my two year old and we had a great time. The indoor play facilities are safe and clean and service very prompt. Member of the team Leanne went...

Great foood and service quality service!!! Great for your money 🤙 Very friendly staff can’t fault them at all Many thanks will be visiting again soon

Food was lovely, Tayah and Sandra were both really helpful with us ordering and fixing any problems that we had. They were very patient with us and made us feel very welcome!