Quilliam Brothers in Newcastle upon Tyne - Phone Number, Reservations, Reviews

Instructed to wait for a table. Ignored by counter staff. Ignored by a waitress that was cleaning a table. Eventually caught her eye, no welcome. A cursory nod indicated that I should sit at the table she’d just cleaned. She wandered off and I had to call her over to take my order. Very poor service. Tea was adequate

Lovely early lunch. Staff were attentive food was tasty. Only slight downside was that when I booked I wasn't sure if we would be 3/4 and I was advised to book for 4. When we arrived we were 3 so we were moved to a table for 3 outside the toilets

Excelsior, we went before going to great north museum over road. Lovely space and very good staff. Food was excellent quality. We ordered: Fish finger sandwich Cheese ham toastie Burger Really accommodating staff and would highly recommend!

I thought that “The Teahouse” would be a pleasant space to relax my painful knee over a coffee and scone. On arrival, it was clear that I was supposed to sit on the high stools as I was on my own. As this would not be possible with my mobility problems, I was directed to a table for two. A waitress swiftly came to remove my coffee cup and plate once I had finished although I still had a glass of water. When I explained politely that I would feel obliged to leave if she did this, she left me alone with bad grace. This happened not just once but twice with a different waitress. On reading two other reviews, I see that it is Teahouse policy to get people out as soon as possible. Therefore, given that for me going to tea shops is often about sitting down, relaxing, watching the world go by or having a chat, I did not find the experience pleasant. This is not the 1950s when tea was cheap. You drank it and left. Most of the UK has moved on to continental standard where beverages are more expensive and coffee cups are never ever removed until customers have left. The Teahouse needs to be honest at the entrance and display a notice like a "short stay" carpark before anyone takes its strictly "time-limited" seats. Better still, it would be lovely if it followed to the continental model and treated paying customers with courtesy in reward for their patronage. Suggestion: Please amend sign: "Please wait to be seated at one of our strictly time-limited tables"

Staff exteriors and an cafe interior that makes you want to stay for a while. I wasn’t on this occasion but was still treated well and was served a creamy dreamy latte to take away. Whether you’re here for a while or take out with a smile - Enjoy

lovely quiet cafe for good drink, weather your relaxing with a friend, studying or reading having time to yourself. this is easily the best tea house in Newcastle with so many various flavors of tea. I was in tea heaven.

Great choice of food, lovely atmosphere, dog friendly. Win win. From the brunch menu, the chicken schnitzel and fried egg is great. Highly recommend if you’re at this end of town.

What a gem! Best bagel I’ve ever had in my life. There was 6 of us and we all absolutely loved our food. Service was great too and there’s PLENTY veggie and vegan options!

I used to come here when it was Quilliams and wasn't sure what to expect with the change of ownership. I wasn't disappointed. Amazing range of speciality teas and coffee, fantastic scones and cakes snd now the addition of bagels 😁. The staff were super friendly and very efficient. Would certainly recommend it.

Went here for breakfast and coffee. Food and coffee was really nice and good sized portions. Staff were friendly and service was very efficient! Also picked up some cakes to take home which were super tasty and huge slices! A little cramped in with tables, I have a young baby who I was carrying and it was a struggle getting through the main seating area. We were sat up in a separate area which felt a bit like a corridor to the kitchen.

Came solo for brunch on a Sunday. Lovely spacious cafe, busy on a Sunday morning. Great selection of bagels, I had the maple bacon with cream cheese. Very good quality. I was advised that I could just stay for an hour which was fine as I was alone (and was told when the hour was up) but not much use if you’re with friends/having a catch up. Service was a bit abrupt. Potential to be an excellent rating but I see the person who has reviewed had a similar experience so think it’s something they need to reconsider.

I was excited to see QB has rebranded and reopened but unfortunately my experience today was regretful. My sister and I ordered a breakfast option and two teas. As we sat, the tea house slowly filled up which is to be expected. What I didn’t expect was to be kicked out roughly an hour later by the manager when a group of 3 came in looking for a table. Bear in mind, we were not the first people to arrive, I still intended to order more tea and we were a party of two at a small table near the entrance. If the manager was so intent on creating space, it would’ve made more sense to request a group of 4 (there were 2 which had been there longer than us) to leave— although of course, I don’t condone kicking anyone out. People at the tea house are accustomed to waiting and it’s perfectly acceptable to tell people a wait time too. I told the manager I intended to order again and she insisted that people were only allowed to stay for an hour and a half (a completely made up rule I’ve never heard of for a tea house— and besides we weren’t forewarned of this when we were first seated). From the beginning she had very stand off-ish energy and was patrolling the tea house much more like a bodyguard than a manager. I’m not sure if there was an element of discrimination in her decision to remove us but either way the experience was embarrassing and upsetting. I will say, the tea itself was excellent and the rest of the staff were lovely.

I was a big fan of the old Quilliam Brothers and was thrilled to see it was reopening as Clarement Teahouse. First visit today was not a good one unfortunately thanks to a very poor management decision. This has always been a busy teahouse with a wait to be seated expected. For that wait you were guaranteed a lovely cup of tea and an intimate conversation space with a friend/partner/relative. However, along with a few other bemused and clearly uncomfortable pairs/threes, today we were seated at a small table with a three we did not know. The table in question could have fit four snugly. For a couple and a three it involved us awkwardly trying to maintain our own conversations with our knees repeatedly knocking. Trying to maximise sales by sitting unknown groups very close together at what should be an intimate tea house is NOT going to keep this place popular for long. Either get more two person tables or accept not everyone can be seated at once. Very out of touch management decision suggesting an ignorance of why people come to a teahouse.

Love this place. Great place to sit and relax and watch the world go by. Breakfast was amazing and the staff are all so welcoming and friendly.

My boyfriend actually told me about this place and i was SHOOK that i'd never been before as a dedicated lover of tea (my body is 70% tea at all times). Since my first visit, i've been hooked. The selection of tea is INCREDIBLE - any flavour you could ever dream of! Whatever mood you're in, there's a tea for it. The food is also delicious, especially breakfast, and great value for the large portion. The staff are super friendly and helpful in offering advice about tea flavours. I would visit every day if i could!

First visit here this year, can't fault it. A decent strong cup of breakfast tea, served in a brown China teapot, and China cups. The cheese and chive scones delicious. Friendly staff tables set apart for social distancing. Makes a nice change from the usual chains and big store cafés. A good choice of years and coffee.

There was not the usual long queues that we had seen on our previous visits and there had been a change of ownership and a name change but this place has still hung on to everything that makes it special. We opted for the cooked breakfasts one of which was the vegetarian option which came with fried haloumi and both came with perfectly cooked poached eggs and a pot of stollen tea each, seems a shame that we chose the same tea when they have over a 100 to choose from. This place has put in lots of measures to make it Covid secure and we also got a 15% discount for being NHS staff.

Is it wrong to go somewhere called The Tea House and only drink coffee? This quaint cafe has a bible of tea, fantastic baked cakes and (the pièce de résistance) their very own private underground cinema! We stopped by whilst on a weekend trip to Newcastle and sat in the beautiful downstairs section of the cafe for a little brunch. We ended up opting for the full English breakfast and a couple of coffees, both of which were brilliant. We would definitely go back again!

The menu was better before, but still a lovely place to have tea or some food! Service is always excellent, really friendly staff :)

I liked the atmosphere and the selection of teas, along with the unique decor and cinema. However, the snooty unsmiling older staff members spoiled the visit. The younger one at least knew how to smile and made an effort to make polite conversation as part of the service so thank you to you.

Visited here with friends after long time because it used to be my favourite place when I used to visit my aunt who lives close , but I was quite disappointed . It’s not the same anymore . The tea and cake which we used to get here before was out of the world . Still I will give a chance to this place when I am in the city again

Since its change over from Quilliams I hadn't been, so yesterday I visited with friends in the evening time.We were disappointed by an expensive menu and a few of our favourite items weren't there. Vegan banana chocolate cake was one of my favourite ever items there and wasn't sure if it was still around as couldn't see it on the board. The nachos are now without the beans and it's just basically nacho chips, with sauce and cheese, bit boring. Nachos was one of the main reasons we went to quilliams but now I don't feel like paying that much for less than it's best.We came in, looked at the menu and decided to go to Coffee Trader instead. I think lots of people will really love this place as its cute and has good veggie/vegan options but it's just not the same for me and my friends when our favourite items we bought frequently aren't there/different, compared to when it was Quilliams :(

Visited today I had a vegan scone, apple and cinnamon and my husband had a bacon and sausage sandwich both really tasty! Lovely to see GF and vegan options. Why can’t other places have better choices. Will definitely return!

First time here, wont be the last. Fantastic choice of teas for a start. Had the Teahouse breakfast which wasn’t just the average fry up. High quality ingredients cooked to perfection. Smoked baked beans just took it to another level. Can’t wait to return.

Very friendly atmosphere and staff. Cozy decoration downstairs. We came 2 days in a row to try different cakes; I fell in love with the carrotcake! Perfectly balanced : spices, chopped walnuts, compact and moist... One of the best ones I ever tasted. Also to dye for: the shortbread with salted caramel and thin chocolate layer! We also had eggs Benedict and a club sandwich with glazed ham : very well served, savory. Perfect Cappuccino and lovely Chai latte. Small remark : cutlery was not clean.

I used to love Quilliams. This is my first visit since changing hands and, sadly, it is not as good; it is not special any more. You still get a great range of teas but the food we had was really poor. Obviously I miss the old specials ( potatoes with the sandwiches, Big Q, pulled pork with nachos, not the same range of cakes) but the replacements are not very good ( and now seem expensive for very average food). I'll still go back for the tea but that is all. So sad.

my favourite place to visit. I always bring friends here whenever they come to newcastle. I recommend caramel cup

It’s over a year since our last visit to Newcastle. Lunch at Quilliam’s has always been a highlight. Somehow yesterday’s visit was not quite there. The establishment has clearly been taken over since we were last here. No Mexican Pulled Pork on the menu any more, no Big Q roast beef and critically, no Tunisian Orange cake! There is the same great range of teas, and the food offering is still better than many places but there was no sign of a stottie cake anywhere. Not what it once was.

Pequeña cafetería encantadora con una increíble selección de té (mi favorito es el snowdrop). Vine por algo de comida, que estaba delicioso. El personal es amable y el lugar es tan acogedor como siempre: los cojines debajo de las escaleras no son del agrado de todos, pero me encanta. No puedo darle a este lugar una calificación excelente a pesar de que el menú ha cambiado y echo de menos la gran hamburguesa Q.

A tea lover myself I adore this place, bright, comfortable, the area downstairs is very cosy. Tea comes prepared and is perfectly brewed cakes and biscuits are delicious.

Ideal para los conocedores del té: mezclan sus hojas y se preparan para la fuerza adecuada para usted: ¡tantas opciones de sabores! Otras bebidas están disponibles. . . pero la olla generosa hizo que esta fuera una excelente manera de pasar un rato relajante.

En un lluvioso domingo por la tarde, después de una agradable excursión por el museo, realmente nos apetecía calentarnos con una taza y un pastel. Cuando llegamos allí, dijeron que habría que esperar, pero en realidad nos sentamos bastante rápido. Todo lo positivo terminó allí. El tipo dijo que fuéramos a nuestra mesa y que él estaría con nosotros pronto, pero esa fue la última vez que fuimos reconocidos por parte del personal. No había menú de bebidas en nuestra mesa. Un grupo que estaba sentado después de nosotros fue atendido antes que nosotros y los camareros estaban ocupados limpiando mesas para servirnos. Para colmo, había una araña gigante, que después de esperar 20 minutos, sentimos que era nuestra cola para irnos. Entonces probablemente le sirvieron antes que nosotros. Cuando nos paramos, un camarero se nos acercó, pero todo lo que dijo fue gracias por venir y luego comenzó a limpiar nuestra mesa sin usar. Ni siquiera me di cuenta de que no habíamos tenido nada. Decepcionado ya que parece un lugar realmente genial. No volveré y no se lo recomendaré a otros.

Met here for the start of my 40th birthday celebration. The tea was amazing but the food was terrible. I had eggs benedict; two of the poached eggs had hard yolks and all of them tasted of vinegar. The tea is brilliant and I would highly recommend it but the food is terrible and whoever they have doing it doesn’t know what they’re doing. Shame as the place could be excellent.

No intentes entrar solo, a menos que quieras esperar mucho tiempo para la mesa mientras se acomodan a los grupos que llegan después de ti o se sientan fríos cerca de la puerta. Parece una lástima que no haya tenido la oportunidad de probar nada y un camarero muy brusco. Desafortunadamente no volveré, incluso si tengo compañía.

Lovely unusual atmosphere and great food. Pretty good service too but it can get very busy so be prepared to wait to be seated

Llevo años viniendo a Quilliams y es un lugar fantástico. El personal es excelente y los tés son maravillosos. Si estás en Newcastle es imprescindible, ¡tienes que visitarlo! El único problema es que es víctima de su propio éxito, a veces la espera de una mesa en las horas pico es muy larga, por lo que probablemente no sea la mejor si tienes prisa. Es mi ir - al café local para reunirse con amigos o terminar un trabajo fuera de la oficina, ¡una verdadera joya de Newcastle! Para cualquiera que no esté familiarizado con el área, se trata de un minuto a pie del metro de Haymarket / Universidad de Newcastle.

Visited for a quick drink and bite to eat and we were very impressed. A great atmosphere and warm welcome met us immediately, before we were guided to our seats. Recommendations from the menu were given by a great member of staff called Craig. The whole experience was great, particularly impressed with the music. Lovely food, brilliant tea, fantastic customer service. Thanks

Been to Quilliam's plenty of times, you almost always have to wait for a seat but it's worth it. You may even end up sitting on the floor on cushions under the stairs, but it's part of the charm. Not a tea drinker but there are so many choices I always find something new to try, and it's cheap for a whole pot. What keeps me coming back is the orange cake which is always amazing

I were lucky enough to drop in 'ere with 't wife on a plod back from that Jesmond yesterday afternoon. She was needin' some o' that bean juice and a snack so I suggests a bag o winkles an' a pint.

I always love coming here whether it's introducing this place to friends for a catch up or when I'm out in town and I want to work on some drawing on my surface pro. Staff are always lovely, place is clean and you can really get comfy in whatever you're doing. I usually go for the Green or black teas such as the genmaicha and it's spot on everytime, also go for the Cheese & chive scone so fresh and full of flavor!

Excellent independent cafe. We visited twice during our stay in Newcastle, once for afternoon tea and cake after looking at the exhibition at the Hatton Gallery (a couple of minutes walk) and again for lunch after exploring Great North museum.

Called in for a quick cup of tea and cake. Great service, delicious cake and so reasonable. Thank you Quilliam Brothers

This ia a good place indeed with really nice staff.The tea especially their breakfast tea is super.As I see it the only trick that they have missed is that they do not do a really posh afternoont tea.Although I bought some tea from them it would have be even nicer in a nice tin.These however are just quibbles this is a nice place

Sunday 21st July and 3 of us at lunchtime had 2 teas, I latte and carrot cakes & scone.

The largest selection of interesting and varied teas I've seen. Lunches are delicious and portion sizes generous. Popular so expect a queue at busy times. Worth the wait.

We have gone regularly to quilliams for 4 years.

Discovered this place by accident whilst walking back from the Hoppings. Wow! Beautiful historic building, amazing decor and ambiance, wonderful selection of teas, I had the rose, friendly, welcoming staff and even a cinema in the basement. We'll definitely be back.

Visited for a late breakfast with my little one - food was amazing - really good quality and gorgeous hot chocolate, freshly cooked, brilliant value for what you get and helpful friendly staff. They were happy to change my order to have mushrooms instead of eggs. A real gem in the city - highly recommend and will definitely be going back

The place is bustling with a great energy, located at a beautiful corner, the place is lovely inside out. Browsing through the tea menu, finding a new cosy corner each time.. it's just the perfect place to be with friends-

This is a small university campus based cafe/restaurant with very high quality very reasonably priced food and drink including lots of teas. They have twice coped well with an unusual allergy issue and despite being really popular and busy have remained calm and very warm and friendly in their reception of all customers who walk through the door. Very highly recommended if you want informal good fresh food and drink.

We spotted this on the street corner as we walked over to the Museum of the North from Haymarket Metro and decided to check it out on our way back. We were glad we did as it was delightful.

Absolutely fantastic meal and a great venue. The food was so fresh, you could see the chef making your meals in the kitchen. Could not recommend enough!

Started my wife's birthday celebrations here, with a morning pot of tea, I chose Amaretto and my better half went for Stollen. Honey is available on the tables and seating is available upstairs or downstairs on the sofas and cushions. Food wise my wife chose a date and nut scone, whilst I went for sourdough toast (two doorstep wedges). We arrived just before opening and there was already a queue forming, by the time we left the place was packed. There was a art exhibition on when we were there and on certain nights of the week they show films in their small cinema. Staff are super friendly and the prices reasonable.

Massive selection of teas. Had the iced latte and caramel brownie. Would recommend. Staff lovely and very helpful.

As a regular customer I have been left shocked at the frankly archaic and outdated way that they treat disabled customers. Following recent major surgery I contacted QB to enquire about how they may be able to help disabled customers in this place. However attempting to contact them is literally impossible. Their website states you can contact them via FB, Twitter, 'Contact us' button & email. They do not respond to messages on FB, they do not respond to tweets on Twitter, their 'contact us' button takes you to an error page & when you contact via email, emails are returned stating their DNS address is invalid. After two days of this I chose to ring them to ask my enquiry. When I mentioned the problems I had contacting them, there was no apology or thanks for pointing out the errors in their website which is poor customer service. I asked if a disabled person was planning to visit the cafe if it would be possible to ensure an upstairs table was available so that the trip was not wasted and time & effort was not spent going somewhere that is not disabled friendly. I was told this was not possible & if a disabled customer wished to visit, they would have to wait like everyone else for an upstairs table to become available as going downstairs would not be possible. The issue with waiting however is that the area you wait for a table is small and narrow & waiting there on crutches/wheelchair would be uncomfortable and getting in the way of everyone else. I expected a company in today's society to understand that disabled people should be accommodated for and good customer service would be to try and come to some arrangement that would benefit both themselves and their customers. I am disappointed that they are not willing to try and accommodate disabled customers when a simple solution is actually readily available. Disabled people suffer enough abuse and ill treatment as it is, nevermind feeling excluded from a place that they would love to visit. Their customer service is poor and you cant even contact a manager to speak to them or make a complaint.

Expensive tea, stale scones and bored looking waiter. I'm really not that impressed! What's all the fuss about?

My first impression of this place is that the service wasn’t the best; we were told it would be a 5 minute wait, which turned into about 15 minutes. We were asked if we’d be alright on the cushions under the stairs; assuming it’d be sufficiently spacious and have floor cushions, I said yes. Turns out I literally had to hunch over and the cushions were very flat and uncomfortable, so we went to another free table. We were then told we couldn’t sit there and the staff member sat some other people there. We were eventually seated on some sofas - they were comfortable but the leather was peeling off.

As a confirmed coffee drinker this was not my choice. IT IS NOW. The batenburg tea was fantastic. The pulled beef stottie was amazingly good.

lugar fabuloso, relajado, todo el personal muy amable y servicial, comida increíble y sin gluten, té increíble y mucha variedad, tartas exuberantes también, me hubiera gustado haber visitado antes, ser mi visita cuando estoy en Newcastle, fue encantador ir a algún lugar el personal era muy agradable

Fuimos un sábado por la mañana y el café estaba bastante lleno! Pero nos sentamos enseguida. A pesar de estar ocupado, el personal fue muy atento y nos dio el momento justo para elegir y pedir nuestras bebidas y comida. El té del desayuno es realmente bueno y te dan una buena olla llena! Para el tiempo de la calle 1 para mí probé panqueques con tocino y sirope de arce y fue bastante bueno. Mi hijo realmente disfrutó su stottie de salchicha. La comida vino bastante rápido también. Pensé que los precios eran bastante razonables también. Estoy deseando volver otra vez y probar algo más en el menú!

Este lugar siempre ha sido un lugar favorito desde la primera visita, ya que ofrece deliciosos platos y una amplia variedad de tés para todos los gustos. El cuarto de abajo tiene un gran ambiente y siempre es divertido para la gente, ¡observar! Las colas pueden ser largas (10 a 15 minutos en promedio) pero hay una muy buena razón para ello. . .

Este lugar sigue siendo uno de mis favoritos y siempre es un punto de parada para mí cuando visito el Toon. Las deliciosas cervezas, las deliciosas golosinas y las comidas principales también son deliciosas.

What an absolutely brilliant find, had we not been going to the Newcastle whisky fest, etc etc etc.

We were seated straight away downstairs, it’s a lovely, cosy place to catch up with friends or catch up on work. We ordered the White Tea Cocktail and the Piña Colada tea, both lovely and fresh. We also ordered the praline cheesecake which tasted deliciously homemade. I would highly recommend if you wanted to visit somewhere very cosy and relaxed.

Visited recently for a quick pot of tea and slice of cake after hearing others good reviews about the place and was very pleased I did. The Amaretto flavoured tea was incredible, like a slice of hot liquid battenburg cake. ☕🍰

Although I’m not a vegetarian I like the alternative option. This has to be the best quirky breakfast with some tasty alternatives. Homemade smokey baked beans, halloumi and avocado were all great additions. My partners regular breakfast had good quality ingredients too. Busy little cafe but staff were very attentive. Worth the 15 minute wait.

I have joined TripAdvisor today purposely to recommend the rose tea at Quilliam Brothers, it was so good. It was my birthday so later on that day I had prosecco, kir royale and a large glass of red but I kept thinking back to that lovely pot of rosy rosie lee.

Love this place!!! If you are a tea lover, you will love this place. There is so much choice!! Great atmosphere and awesome staff. Love popping hear for a cup of tea. Also do great food too. You definitely wouldn't be disappointed.

I've been coming to Quilliams for years and years now, and it is consistently outstanding. The tea selection is a amazing, but the food is also fantastic if you aren't much of a tea person. I've also been told that the coffee is very good. On my most recent visit, I shared the pulled pork nachos with a friend and was very impressed by the amount of meat and quality of the dish!

Had brunch with the family on Sunday morning. 6 people and the staff were really helpful finding us space. The service was first class and the food was excellent. Highly recommended.

Excellent once again. As I had an excellent sausage stottie, I played safe with a breakfast blend tea. The battenburg tea, which I enjoyed on my last visit, wouldn't have gone well with breakfast. Great service and a nice change from the corporate coffee houses taking over elsewhere. Not my first visit and won't be my last. Would be pleased to recommend it to anyone.

This was my second visit and I love it. It's unpretentious with great tasting food. The staff are super friendly too which contributes to the great atmosphere . The only downside is that it's 200 miles from home!

Food was fresh, tasty, hot and delicious. The space is quirky with a cosy and family feel. We went on a Saturday so was busy but we got a table with no hassle. Waiters were friendly and knowledgeable.only slight thing is service was sllloooooow. Took a long time to come back round..it didnt seem they had a system..is it one server a section? One server on drinks? One server on Food? I would of ordered another round of drinks but we didn't have the chance.despite this I would still highly recommend to everrryonnne and would still return and say yum yum thank u.

I have been to Quilliam brothers twice, and both the times it was a lovely experience. The menu offers variety. I'd love to go there every day and try a different tea(the options are never-ending). The staff is friendly and gives nice recommendations when asked.

My meal at Quilliam Brothers was the best I had during my two week adventure in England. I had eggs benedict with sausage and Ms. P tea. The food was fresh and delicious; the atmosphere is quaint and interesting. I highly recommend!

There was quite a queue - for a good reason - it's a popular place. Nice atmosphere. Lovely food - Banana and Homemade N*tella Pancakes from the breakfast menu were excellent.

There's a lovely vibe to this place and a great choice of teas. I liked the way they removed the tea leaves to leave the strength just the way it should be - nice touch. I went on recommendation and was not disappointed. It was full of people, many students but also many not, many solo people were there working or reading or doing crosswords, unhurried, others were meeting friends. We didn't eat but it looked a good simple menu. I wish we had a place like this in my home town.

Really enjoyed our meal, reasonably priced for something a bit different, good service, but not intrusive.

We got seated straight away as it wasn’t too busy, waited 20 minutes and had to ask twice for a menu. Waited another 20 minutes for the waitress to come back for our order.

Best selection of teas in the city (try the spicy Marsala!) Best cheeseboard ever, high quality cheeses, served with caramelised onion jam, raspberries and arugula yumm Nice staff Great atmosphere

Decidí probar este lugar para un cambio. . . . Todas las otras veces que he intentado ir, ha estado lleno. . . Lo que es algo bueno . Nos llevaron a nuestra mesa, y la camarera (que era muy amable); también nuestra orden.

Visited here last night, food was delicious and great service. Highly trained staff. Will vome back soon.

Lovely fresh food with great ingredients. Handy for Northern Stage but a lovely setting anyway. Definitely recommend it.

Been millions of times and love it. My favourite tea is the stolen moment which I can honestly say tastes like pure happiness staff are lovely had incredible customer service and the overall vibe is great

Estaba de visita en Newcastle y mi amigo me sugirió ir a almorzar a este lugar. La comida es para morirse! Porciones generosas y de lejos el mejor brunch que he tenido y realmente comer brunch mucho. . Tuve que volver por mi cuenta al día siguiente ya que la comida era increíble. El lugar en sí mismo lo hace realmente acogedor!

Popped in here for the first time today. Good first impression, nice and clean, staff quick to seat and take order.

This is a great cafe serving great food had to wait to be seated on a busy Sunday morning but well worth and nice people / coffee local brew and fantastic

Very disappointed as there were none of the stottie sandwiches available only various food platters which was ok but not what I was expecting.

Can't complain at the quality of the food here for such a low price. The atmosphere of the place and the quirkiness also adds to the place's brilliance! Will definitely be back!

I really like this place, it does good tea and sells cakes but today I fancied a snack. Im here at 17.30 and the snacks are all for sharing ie for 2 people! What is that all about? Just a tea for me then.

A large selection of different teas, served in pots of around 3 cups per pot with the tea leaves taken out at the right time so that the tea does not stew to an undrinkable soup.

First visit here. Absolutely loads of tea choices, including some very quirky flavours. Also serve coffee, hot chocolate and soft drinks if you're not a tea lover. Ordered some cake which was delicious. Atmosphere was good and the prices & service were great!

I unashamedly go here too often. Great after lectures or late night studios as it's open till midnight and is very close to the uni campus. In the late evenings they serve their whole tea menu and cakes, but no other food. You can sit at the bar and watch the world go by or sit downstairs on the sofas or on cushions on the floor (for my less flexible friends or family members this isn't the best - they have chairs elsewhere if you ask). There's also a cinema room which occasionally plays late night movies and downstairs there is a selection of games (jenga, taboo, etc.), which are always a good laugh.

Queue to get into this place, but can understand why as it is worth it. Tea's were delicious and they have an amazing range. The scone was also large and tasty.

Stopped for a cuppa and cake after visiting the museum.

Love the breakfast and I've never seen such a fantastic range of tea and freshly baked cakes and scones. Staff are super kind and friendly too. a little gem in Newcastle

Having passed this for a while on the way to work and never trying it, my friend and I went for breakfast to see what the fuss was about. We’re so glad we did!

Hadn’t been here for quite a while. Still the same excellent staff, brilliant tea menu and of course the food. Definitely a bit of a hidden gem by the civic centre.

Visited for breakfast with my teenage son, we shared a pot of Nepalese tea then went on to breakfast blend, we both enjoyed them. He had the homemade pancakes and I had avocado toast, it was utterly delicious, such simple ingredients made so tasty. Lovely friendly staff and we got the last table upstairs so no queueing. Can’t wait for our next visit.

Went here for breakfast. Tried to order English breakfast tea. They don’t have any!!!! Closest they had was Assam. So we ordered Assam and ordered sausage, poached eggs, hollandaise on toasted stottie for breakfast. Tea arrived. Pleasant but then had an awful bitter aftertaste. Sipped our revolting tea til I could take no more and ended up leaving half the pot. Breakfast came 20 minutes after the tea. Which would usually bother me but we’d already decided we’d never come back. The place has an air of pretension. Then to top it off the breakfast was terrible. The chef had dissected my sausage into the slices and drowned the whole breakfast in the awful hollandaise. I left the soggy stottie and couldn’t wait to get out of there £18 lighter.