Queen's Head in New Forest

Bit of a queue at the bar, but to be expected in nice weather. Picnic tables could do with some TLC.

Fantastic service, great food and beer

Great food and fantastic service provided

Amazing service and visit from start to finish. Food was exactly what we needed at the start of our day. Will definitely visit again when in the area

OMG WOW! Not only was I blown away by the delicious food, but I was amazed by the quality of service and professionalism on display from all the staff. Prompt service with a smile. No complaints. Shall be returning.

The supervisor Ellie was amazing, such lovely service and knowledge of the local area to help us on our travels. The food was lovely and my partner enjoyed her vegan option. Would definitely recommend to anyone else travelling through Burley. I felt reborn after my visit

Amazing service from Ellie and great tasting food!! Will definitely recommend and come back soon !

Excellent evening good food and atmosphere

The Green King, a fine dining establishment, transcendent of trends with timeless elegance. The Head Honcho, Ellie, proceeded to deliver our food when all of a sudden a tiger broke through the window and attacked, she proceeded to fight off the tiger knocking out several teeth and removing it from the premises, but then, thunder struck the building and she proceeded to absorb and displace the lightning saving our food in the process, but then, Jeremy Clarkson proceeded to crash his tractor into the pub, it was a joyous evening, one to never forget.

Really delicious breakfast and easy access into the new forest

We love to visit this pub when staying in the village the food and welcome are fantastic sit out front and watch the world go by New Forest ponies always popping in for a chat good size car park but this does get very busy in high season

Excellent meal good service and friendly staff couldn't ask for more.

My partner and I came for a light breakfast, the service was absolutely top notch friendly and welcoming, food was great served in a timely manner as well as the coffee which was delicious. All round a lovely experience!

Visiting for the day and stopped into the queens head for lunch, Jamie went out of his way to make sure we had a great visit. The beer and food were great too! Would recommend stopping by if you are in Burley

Great food and a lovely team running the pub. Recently added a wider range of ales too.

Loved the pie and very friendly staff 😀

The pub kindly accommodated a large group of us for dinner at the last minute and went out their way to make it a lovely evening! The service was fantastic with Jamie making us cocktails off menu and generally being a lovely host and all round nice guy 😊

We came across the Queens Head and thought we’d try it as we’re on holiday and it looks lovely from the outside. On top of that it’s dog friendly so was exactly what we were looking for. Upon arrival we were not welcomed at all by the girl on the bar. She was sat on her laptop and made it seem like a huge effort to get up to serve us. We said hello and in return she stared blankly back at us with no hello or at least a smile. We then asked for some drinks (4 adults) and she ID one of us. Being 27 he didn’t have any ID on him so she refused the sale. I’ve worked in hospitality since I was 15 so I know how important it is to ID people, however, if your going to ID someone, do not patronise them, do not be rude and don’t become short with everyone else. That being that we left feeling uncomfortable and unwelcome. I am utterly shocked that she thought it was acceptable to speak to customers like that. Working front of house, you’d expect her to try a bit harder.

Definitely one of the best Sunday lunches. The food was everything you could hope for from a pub. I was amazed that even though the place was packed, they somehow seem to have time to treat customers like they are the only people there. Top notch service and way better than I expected from a pub

Terrible experience with a member of staff, she was very dismissive of us two older ladies (although we were paying customers) & told us we could sit at the table we had sat at but we'd have to move if she got a booking. Couldn't make out why she couldn't have taken my name & booked the table for us. Gave menus to the other two tables but not us until I went to the bar to ask for it. Very upsetting experience & I wouldn't rush to go back. Plenty of other pubs in the New Forest with more pleasant staff.

This is the best pub in Burley! This pub serves amazing food and has the best atmosphere! Jamie greeted me as soon as I walked in and he had the best vibes. He was very uplifting and polite. Today I'm just chilling here with a cold drink watching the cars go through Burley. It's very relaxing and a great place to be. If you're passing through Burley or are staying in a motorhome, then you have overnight parking right next to the pub for only £15 a night! So you can treat yourself to a meal here and then kip right next door. Don't miss out, a visit here is a must!

More than welcoming to me, my housemate, and our dog! Brilliant food and host!!

Locals had warned me off this place as being grumpy but as I’d heard of a change of management I gave it a go. The staff were brilliant & nothing was too much trouble The food was also excellent for pub grub with a good choice of quality wines by the glass Excellent service with good food in an atmospheric pub. What’s not to like?

The place is overcrowded of kids old people on bikes and dogs , horses in the middle of the road blocking the trafic,evreyone is like obsessed to take selfy with the horses to tuch them even if are clear signs . Do not tuch horses ( they are not vaccinated and full of parasites.) . Food it's available only by booking in weekends . Not a lot of parking space . I recomand the icecream shop truly delicios i got coconut and pistacio .

The level of service was excellent, the staff were enthusiastic, attentive in ensuring everything was to the standard expected.

Visited for breakfast as part of a large group with a variety of dietary requirements. Jamie our server was very helpful and friendly and spend a good amount of time going through available options and making recommendations. The pub has recently changed management and restored their vast breakfast menu which is an extremely welcome addition to the area. All food was delicious and plentiful. Would recommend to all visiting the area as by far the best breakfast offering and service in the heart of Burley 😊

Had a great meal here and drinks on with a group of 6 of us. Very well looked after and no issues to speak of at all, standard pub grub was decent. We came back the second night with a group of about 25 of us (work trip) all in a very lively mood and wanting to have a few beers. This was clearly not the standard Thursday evening for this bar, but the manager and his team were great and kept the drinks come, and stayed open as late as they were legally able to as we was having such a great time. We all had an amazing evening, and these guys helped make it special.

Went there for the first time and had the starter - Garden Plot Medley plus lemonade. Great taste and would recommend. Great price. Went back again, booked online the table for 12pm but had to cancel because of the traffic. Re booked for 12.30pm. Duly turned up, had soup to start off with followed by a duo of chicken and a beef and ale pie. Lovely. Drank orange juice with lemonade.

Great welcome and fast, delicious food for our party of 24 x people. Landlady and Team were wonderfully helpful with every request. They just need more crockery and glasses! Be back next year.

It was our first time visiting the Queens Head. Lovely food, great menu. The staff were very friendly. The seating area was well spread out so didn't feel on top of one another. Definitely would recommend it.

Staff are polite and inviting. The starters were tasty and good value. They advertise freshly prepared food. I don't think so. Our main course came to the table far to quickly. The chicken was dry and overcooked and the steak and ale pie was dry and the meat gristly. A couple next to us both ordered a mixed grill. It only took 5 mins for this to arrive, they must be able to time travel if that was freshly prepared.

Lovely outside area to enjoy a great pint after a long walk in the forest great friendly staff we will visit again the new forest ponies are a great attraction plenty near by

Lovely food, atmosphere and amazing service. Had an issue ordering through the Greene King app (the pub doesn’t use the app anymore so order didn’t go through despite paying!) and Jane was very apologetic and helpful and gave us our drinks anyway. Lovely lady, very friendly and hard working and a real credit to the pub! :)

Short staffed as told by staff on the bar so was a 30 minute wait for for food. Beer was good gasses balanced and glasses clean but bar and fridge lights were off in the middle of lunch service. Signature burger was described on menu as hand pressed beef burger topped with slow roasted beef rib braised in Merlot and beef dripping gravy, marmite mayonnaise and barbers of Somerset cheddar. What I got was old salad garnish, left over beef topside from Sunday instead of braised soft short rib, mayonnaise without the marmite and bland slice cheese. I had the squid starter which was chewy and over cooked and was meant to come with charred lemon but came with an old dry lemon instead.

We had a lovely roast dinner here with the family. Would recommend.

Food reheated. Food items missing and or unavailable. Read my full review from yesterday evenings bad experience.

Lovely friendly service food was very good lots to choose on the menu lovely outside garden

There were no ales available when we visited, and my first choice off the menu was also missing. The chicken burger I chose, the chicken portion was very thin and the surrounding batter quite greasy. Chips were ok. The food ordered by others in our party looked better though. Once the mains had come, service slowed and we had to ask several times before getting a couple of waters.

Would recommend. Had a really good evening meal and dessert using 'The Supper Club' menu. All the food was prepared and presented very well. I ordered the mushroom and ale pie, and it was cooked perfectly. (I had this at a different venue about a year ago, and it was not done well). For dessert, I chose the bakewell tart. Good balance of tart and sweet with the raspberry coulis and ice cream. ALL of the staff were fantastic. We felt well tended to but not disturbed while enjoying our meals. The music was a good volume, and the restaurant area was clean and tidy. Interim manager Mackenzie was very helpful and happy to give advice about a future large family booking. Venue caters for vegans, vegetarians and dietary requirements. 5 Star.

Came here to say for a family meal as we were staying at a camp site near by staff were extremely friendly and the food was lovely when we next travel to the new forest we will definitely come back thank you for a top experience

Waited a while for someone to take us to a table but then service was quick. Unfortunately the worst steak I've ever had, so didn't stay for dessert

The food is so delicious. The staff is a bit stiff here and there. But otherwise it was really nice. There was a large parking lot for cars. (Don't have to use this!) Behind the cafe there was a beautiful garden. Behind that garden was a public bicycle rack(s), which was handy!

We was visiting from Suffolk and popped in while exploring the village, really lovely food great quality great location and lovely staff our server was a lovely lady who made us feel extremely welcome and interacted with my children amAzingly

The staff is very nice, the surfer at the bar charming, the meal is good.

Lovely atmosphere, family friendly, food just amazing. Beer battered cod and chips was 10/10. Highly recommended.

Im a londoner/ grockle living in bournemouth for a year. I love the new forest i brought my friend who wanted 2 go to the witches coven. We parked at the pub and fell in love with the quaint and authentic atmosphere

It was an average ... the main was luke warm. And not what was described in the menu, lamb shank.shepperds pie ..basically veg gravy with Mash on top and a lamb shank put on the top .. wasn't great . .

This was our first visit to the Queens Head and can thoroughly recommend. They were very accommodating with our booking of 9 people on a Sunday, and the food and service was excellent. Thank you for looking after us so well.

Nice beer garden to have quick pit stop

Very friendly welcome and relaxed atmosphere. Food was delicious and well priced. Attentive service from staff. Will visit again.

We visited the pub after a beautiful walk in the forest for some lunch. The service was quick and friendly with good choices of food and good value for money. Our food was absolutely delicious and the portion sizes were great. Will definitely be visiting again :)

We turned up soaking wet and made to feel very welcome. Lovely food and looked after by Lauren and the staff

Great staff and atmosphere, lovely garden area

We were served by Harry and a girl, both were very attentive and kind.

We spent a pleasant few hours here and enjoyed the food immensely. We were served by a lovely lady who recommended several dishes to us. The food was served very quickly and was lovely and hot. Deserts were delicious too. The whole area was spotlessly clean and felt very welcoming. This is not the first time we have eaten here and certainly won’t be the last. Well done Violetta and your team.

Lovely traditional pub in a nice village centre. Staff very friendly and accomadating. Food served fast and hot, good value for money, nice ambience, overall 5+ stars

What a lovely quaint little find in the village of Burley. Friendly staff and lovely food. Definately worth a visit and we will definitely be back

Charming pub, lovely garden, great staff. Didn’t get to eat, but wish we had.

Lovely old place very well maintained inside. Beer price is a shock for us from the north 😁 Staff very friendly You can't eat in the very large and very suitable bar area for some reason, so we couldn't eat there which was a shame.

Great pub. The robot on the phone was efficient if scary but it worked well. Staff were very welcoming. However, we are too old to be called 'mate' by a teenager. The food was cooked extremely well and the chef should be congratulated for doing such a good job with terrible ingredients. The buyer I suspect is vegan or at least vegetarian because they can never have eaten the rump steak. Tasty but very tough. There is no need for this, the butcher is not doing their job right. If Wetherspoons can serve great tasting tender steak so should a good pub chain like Chef & Brewer. The Mushroom side dish was chopped up instead of being whole and was covered in sauce which I expected to be served seperatley. The starter of squid was very good. The plates were all hot. I would go back.

I really like this pub, very traditional inside and dog friendly. I had a rather excellent steak and ale pie 🥧 😋

Didn't eat here, tho the food looked good from afar. Pub was clean, friendly staff, good music. Recommended

Fantastic location in the heart of the new forest. The food was good value and not too expensive but it wasn’t anything special. Unfortunately the pub appeared to be understaffed and we waited a long time for our order to be taken and arrive.

Spot on. Right in the new forest, beer garden is great

Only stopped for a drink on way home but have had food before and was very good

Went with some friends on a walking holiday, food good, nice big pie, and fairly quick. fairly pricey, and not allowed food outside even though a nice evening. On second visit we went for a drink, just after 10.30,staff chatting in corner saying they were just about to call last orders, even though it say 11 on line, they reluctantly served us, hence only 3 stars!

Good food, friendly staff, recommended.

Tried it for lunch but unfortunately it wasn't great, the crispy calamari wasn't crispy, some what soggy and non inspiring. The ciabatta sandwich was dry, very plain and boring. I actually had to use the mayo from the soggy calamari to actually make it not dry. The service was ok, but it seemed like they were understaffed, and it was all very frantic. We nearly walked out because it took a decent amount of time to be offered a drink. You can't eat outside either, which I don't understand at all. In my eyes the pub is missing out on a huge selling point, especially now we have some hot days here and there. For what you pay the standard of food is not great and even before we got our food we both looked eachother with regards to the frantic service and said "are you thinking what I'm thinking" and both said after that "this is not going to be a good experience" so much potential but unfortunately missing the mark by a long shot.

Popped in just after midday Monday, they’d just opened for lunch. Ordered mushroom pie. They said they didn’t have any new potatoes so it would be fries. I wondered then if they perhaps didn’t have much fresh veg as it was Monday. My meal appeared within about 3 minutes, something only achieved by a microwave. The pie was falling into itself as the pastry was so soft, and I needn’t have worried about fresh veg because they served peas & carrots which were very clearly left over from the day before and heated up. I don’t believe the fries could have been fried that quickly so assume they were also microwaved. Absolutely shocking, awful food, possibly the worst I’ve ever had and £15 for the privilege.

Food served on cold plates, food cold, we had turkey, no cranberry sauce available, no one asked if everything was ok, we would have liked more gravy, as it was could not eat the Yorkshire pudding Would not recommend, avoid

4:58pm on a Saturday. Quick pint and a bowl of chips before walking on. Bar man, food, speak to the lady over there . Laser over there, sorry the kitchen is closed , when does it open, 5pm, can I order a bowl of chips and eat it out side... no sorry we don't serve food outside. It's half term week and 20c and sunny. Utter madness. Disappointing at every level, very poor.

Has a lovely beer garden but you can't order food outside. Quite a shame if you're on a bike.

Fitted us in (2 adults and child) at short notice. Friendly, great service. We went for a lighter bite for lunch and the plates are not small servings. Great food.

Basically don't bother if you want food. To start with it just didn't seem like they wanted us there but eventually cleared a table for my family. Took ages for them to take an order for drinks where they changed their tune and seemed a bit more friendly. Drinks ordered they said they would be back for food. Another age went by when eventually the guy came back and we asked for a kids menu... He said he'd get one, then he disappeared for another 15mins before reappearing to serve others. They were then turning other people away for food when there were loads of tables. This was bang on lunch time during half term. Did the chief have a meltdown and decide no more 🤷. Nevertheless we paid for he drinks and left. Got some pasties down the road.

Really nice meals including the mushroom pie and both staff we dealt with were great and super friendly. Recommend.

After a short spell in the garden until the sun set, we enjoyed wine and food. Service was courteous, prompt and with a smile. Would recommend. Pretty typical for a chain pub/restaurant

Friendly, helpful staff. A good selection of drinks, and really nice food.

Beautiful surroundings when you visit the new forest. Food was only okay, cold gravy and wrong items on plate. However, service was decent and the wine was very good.

Well where can i start worked here for a short while and left instantly raw chicken cut on same chopping bored as cooked meat and raw food kept on top of frozen chips alot of stuff microwaved I don't think it's just this pub think it's green king and co in general realy woulded want to eat here definitely wouldn't pay to eat here

Slight issue with one of our orders that was quickly dealt with by staff who were amazing. On the whole, the food was gorgeous. Highly recommend the homemade lasagna!!

A visit for lunch today for six of us in this lovely looking old pub in the middle of Burley in the New Forest. There is a good, tempting menu and for this confirmed carnivore (but trying to keep off the beef) the steak & ale pie looked tempting and the slow cooked beef cheek special almost got me, but I stayed with my original choice of the shortcrust mushroom pie. The dinners came up, the fish and chips especially enjoyed and my mushroom pie was terrific, although the mash was a bit too stodgy for my liking. One portion of beef cheek disappeared, the other had some chewy bits in it unfortunately and the gravy was a bit too thick. The puddings were all terrific apart from the mini pud and a drink option, the Mini pud being an inch square of sponge with squirty cream atop. Clearly the team were a bit embarrassed by this as a second free portion appeared, but allegedly this was a mini trifle. Overall a nice meal, although the team giving us space to talk went on too long and there was quite a wait for plates to be cleared and orders taken. Worth a visit though as some interesting options on the menu.

The staff were trying their hardest but were short-staffed on a bank holiday weekend which felt like a stitch up from management. This meant we were waiting for about an hour before we ordered food which took just over half an hour to arrive. The food was okay, not amazing but okay, not sure it warrants such a high price but I get it’s a popular area so perhaps a bit of a tourist trap. Amazing garden and plenty of (paid) parking (machine doesn’t take card so we chanced it and didn’t get a ticket after 4 hours).

Absolutely lovely meals at reasonable prices for a tourist spot. Dogs very welcome. Highly recommended.

this is terrible. All the glasses that we had were dirty and we had to swap multiple drinks due to them not having any flavour or alcohol.

Waited 45 minutes for our drinks & went up to the bar multiple times only to be told that 1. Our drinks weren’t in stock (most were) 2. The bank holiday had scrambled the ordering system (as if!) and 3. Our orders were never received (lie as staff quoted our orders without us mentioning). Rude staff raised their voices at us & gaslight our complaints despite us having already paid! We have worked in hospitality & understand that orders can be delayed, we would have been very happy to just receive some drinks but we were met with rudeness and suspicion despite being paying customers! Maybe next time they could check the many online order tickets piling up on the side! Avoid and head to many of the other lovely pubs in the area. We went to the Burley Inn beforehand and were greeted with incredibly friendly and accommodating staff, excellent food and wonderful service. If you’re in the area, avoid The Queen’s Head and get to The Burley Inn (or anywhere else for that matter).

We booked for lunch here and planned to go for a walk round the forest beforehand. The pub car park machine only takes coins but if you follow the signs to the overflow car park, there is a machine that takes cards. Except it wasn't working. We were told we couldn't order food if we say outside as they didn't have the 'summer staff'. It was bank holiday weekend, did they not see that coming? We took an inside table and menus were brought to us with a promise that someone would be over to take drinks orders. After a long wait (30+ mins after we arrived) our orders were taken. We eventually received our food at our table one hour after we'd walked into the pub. Perhaps that's not a long wait on a bank holiday weekend but it felt too long. We had to ask for our orders to be taken and the staff seemed rushed and brusque. We had one course and one drink each. The food was ok but the overall experience was a bit meh. Yes it was a pub that served food but sadly not much more.

Came on Sunday , food was really not good enough for the prices! Roast was up there with the worst we’ve had, no crisp on the potatoes and very bland , and the bacon on the pigs in blankets was raw! Can’t see how the chefs were happy sending that out. We would have complained but getting hold of a member of a staff was hard, they did get us a last minute table without a booking which was great and outside area is nice but food really needs improvement would only have drinks again if we returned

The food wasn’t the worse, but was still miles away from being the best. Service was polite but average. I wouldn’t visit again for food, perhaps for a drink as the location is amazing. I assume that their location is what keeps them in business. Their car park is also a good price.

Pretty looking pub in the middle of Burley. However, when it came to ordering food, they weren't able to tell us what ingredients were in any of the dishes (it's all brought in - even the cheese toasty which had cheddar and camembert in it - the cheese was all already mixed together so a cheddar toasty was not possible) - so when it comes to allergies they just have the standard list, which isn't helpful if you are allergic to spices/etc. Won't visit again!

Met my friend for a dog walk, followed by lunch at the Queens Head. They were most welcoming of the dog and the food was excellent value and very tasty. All the staff were efficient and friendly. I'll be back.

No tea or hot chocolate as machine broken and obviously not got a kettle. Hand dryer not working. Yes, it's an old building but is looking very shabby in places..staff mostly OK but not particularly friendly.

Appalling management. I visited on Sunday and my deposit was not deducted from my bill (a genuine mistake I'm sure). I have phoned and spoke to a temporary manager who asked me to phone back. Each time I phone I get an answering machine leave a voicemail and don't get a call back. I have filled in the chef and brewer contact form and also not had a response. ... oh and this has always been our favourite Sunday dinner, but sad to report that the food was poor quality and reheated on this occasion. I really didn't want to leave a bad review but you've left me no choice.

Shocking customer service. Put a deposit down for a Sunday evening booking for 6 people. Did not refund us for the £30.00 deposit, countless phone calls, left messages and not returned our calls or the forms filled out to claim this. Food was very poor too.Would definitely not recommend. The waiter was very good. But food needs lots of attention and needs a decent Manager.

This pub is situated in such a great spot, has a lovely beer garden and a great atmosphere on a sunny day. However when we arrived having noticed it’s linked to greenking we used the app to order our drinks. Which it allowed us to do. We waited for nearly 40 minutes before I went in and asked at the bar only to be told they don’t use the app at this pub. Although I did get something similar to what I ordered I was very disappointed that this even happened and is able to happen, let along the staff not coming out to say to us when the order came in and the pub wasn’t heaving. They did say that had seen the order. Very disappointed!

Service we nice but food was reheated but not very well. Pie was hot one side and then cold the other. Chicken burger was bland. Won’t be going back!!

Been here before and the food was amazing, the service has always been shocking as the server kept forgetting to bring drinks and not very efficient. Been back again today and they've changed menu which the food served was mediocre i had scampi with chips and mushy peas and it was all cold and my husband had the steak sandwich and this was cold and too much mayo slopped in there and not enough chips. The sons mac and cheese was cold and the brocalli too hard for him (would have cooked myself better food at home). This time the coffee machine wasn't working but as we were leaving there were people sitting with coffees - so the server neglected to tell me the machine was working again and could have asked if I still wanted one. We will not being coming back again. Absolutely awful. I really don't understand how hard it is for people to provide good service and good food. I don't want to come out to have food served to me that I could have cooked better at home. Real joke. Also the place was freezing cold so we had to keep our coats on while eating which isn't very comfortable.

Nice hotel always have a drink here when in new forest

Lovely village pub with good service.

Almost empty service slow not what it was

Great service from Gareth and food was excellent. Good value too!