Quayside Cafe in Northumberland

The best fish and chips around , the staff are realy nice they recognise our car pull up and put our fish in ready , everything is cooked fresh 😋

Absolutely appalling customer service I don’t understand how you can sleep in your bed at night! Our family visited last Sunday, we had our dogs with us so sat outside, whilst my mother in law went to order I went to use the toilet with my 2 year old son to be abruptly stopped and told he could not use it because weren’t sitting inside and instead were eating outside. This made no sense what so ever it was the same cafe simply just in the outside seating area! Judging by the rest of the comments though this won’t make a difference as others have had the same experience and even disabled people which is disgusting!

Me and my GF had a lovely Sunny afternoon end of October and everything was absolutely spot on. The Fish was cooked fresh and Lush and the Chips were great too. Emma was not keen on the Mushy peas but I was Ok with them and would come back. Nice location with benches outside to eat on. Canny indeed :-)

Obviously the bad reviews about being unable to use the facilities make no difference to this establishment even when they have purchased food from their adjoining take away. I witnessed a very elderly gentleman obviously desperate being sent to the public toilets quote a distance away We sat inside and ordered the special haddock and chips the smallest portion I have ever been served We were charged 50p extra per portion of plastic tube for ketchup and mayonnaise this is the first time that has ever happened in any cafe I have eaten in. Our American companion couldn't believe it. Not the best

Visited here lately and all I can say is wow how can somebody be so rude and very unpleasant I think a lesson in customer service is needed chips average had much better and much cheaper I could also count the chips we had we came out still hungry deffo won't give them any more of my money!

We called in for the first time 13/09/24 and having been to many chippies looking for good old fashioned fish and chips you know the ones and we found them here, nice white fresh juicy fish with great light crispy batter and chips with flavour and no excess of oil on them, the mushy peas were also of great quality tasty and just the right amount of mush and peas and not too runny and not too dry. they are fairly expensive but you get what you pay for quality and the size of the portions, were not huge, but also not that small, I had haddock that was superb and my wife had the cod both were of the same high fresh moist standard . We can compare these with supposedly world famous place in Whitby the magpie, just last week dry expensive small sour tasting fish that was disgusting , and got threw in the bin, at the quayside you are getting, far superior fish and chips, I enjoyed them so much I went back and thanked the lady chef for giving me the best fish and chips, that I have had in many many years. We never needed to use the facilities and can understand the frustration of customers who do, but some places need these rules because if you have free flow of people in and out you will also have the thieving scum who think that it is their right to walk in eat and drink as much as they like feed their whole family and friends and leave without paying, that results in honest people paying more and not being able to use the toilets. But back to facts the fish and chips here are the best I have for many many years and highly recommend them , and will struggle not to travel from South Shields regularly to sample these delights again,

A friend and I go all over on our motorcycles and always call in some place for fish and chips,call here today and both had to admit they where the best we have had in a long time ,they seemed to cook them to order so really fresh,,liked the way the fish wasn’t placed on top of the chips making them to go soggy ,the fish just melted in your mouth ,All the staff where really helpful particularly the two young girls which was also great to see.Definitely be back soon

Horrendous customer service directed from the Manager, no disabled access and having both a disabled customer who could only sit outside due to no access for a wheel chair plus a child needing the toilet after spending £70 on fish and chips to be told by the manager we weren't classed as customers because we only had a takeaway and never sat inside. I didn't realise quayside fish and chip were a seperate company to.....the quayside fish and chips??? I fully appreciate people who are not customers not using the toilets. However how can the manager stipulate that buying from the Take away section is not classed as a customer, when they are the same company, are connected and the food in the restaurant is cooked inside the takeaway and they have seats outside stating for Quayside customers only which we were sat at? Expressed to the manager we will not be returning here again after his attitude which the management's reply was * it's only £70 I dont care *but we visit here every 2 weeks which accumulates to £1,820 a year hope the owner reads these reviews and looks at your CCTV to see how appalling you are in a management position.

Mediocre fish and chips. We all ate from the takeaway but my children weren’t allowed to use the toilets in the cafe. Appalling customer service.

We had a late lunch of fish and chips and enjoyed it very much, with the great value "special" which included fish, chips, mushy peas and a pot of tea. Service was friendly and quick and the food was excellent - really good fish and chips! The portion size for the "special" was smaller than in the takeaway, but it was just right for lunch (and sensible!).

Absolutely delicious cod and chips. We were asked as we went in if we wanted any fish put in so we knew it was cooked freshly. It was lovely and hot and so were the chips and both were really tasty. Just beware of the many seagulls circling outside who may want to steal them!

They sell the best fish and chips around yes the partions are a little smaller bur we you for quality not quantity and still more than enough I never all mine . I'm sorry I have been reading some of these nasty comments there ate 100s of folk in Amble on Saturday mainly Sunday if everyone wondered in wanting to use toilets if would not work , also in my experience the staff do an amazing job the pressure and heat they work at ( well done staff 👏) excellent job in shortly 2 fish and chips and can of tango ..

Having a lovely day out on Sunday with my family. We got four take out meals inc cartons of curry sauce and peas £60. We were sat right outside the restaurant main doors on their seats. Opened our cartons up no forks to eat our food. I went to the take away to be told they had run out of forks and napkins so I went in to the sit in (same shop) to ask if we could borrow a fork to eat our food as it is quite difficult to eat curry and peas with your fingers. The girl inside told me no. I asked again explained we had just bought the food next door in the same shop. She barked back no we don’t lend forks out. Incidentally the same girl a few weeks ago tried to stop a young child using the toilet who again had bought their food at the same shop. Unbelievable that you would try and stop a young child from going to the loo. The customers inside were absolutely horrified and the young girls father told them in no uncertain therms what he thought. Well done for your excellent customer service and ruining people’s special day off on a Sunday spending their hard earned wages in your establishment. Do not go to this place and ruin your lovely outing in Amble. The food by the way is not great and not worth the pain.

AVOID!! Came here for a family lunch & wish I never bothered £50 out of pocket and not one of us is full! Fish batter was soggy, looked like it had been dropped on the floor & shoved in a box! Potions are absolutely tiny and the staff are even worse! If you don’t like your job, don’t do it! Customer service is absolutely shocking, we used to come here most Sundays it has gone down hill & im so disappointed. We will never be returning!!

Excellent as always the staff are great very friendly and professional , a tad expensive but you just get what you pay for and wouldn't got anywhere else.

Different for us! Absolutely so! When in Amble eat fish! Lovely haddock with crisp batter which didn't give me indigestion. Lots if chips too. Clean and tidy - tables properly cleaned after every use, and floor swept each time too. The 2 waitresses worked like Trojans. Well done - would recommend.

Been coming to this fish shop for 20+ years and that is the worst fish and chips we’ve had from there when we visited Easter Sunday. Firstly, there was on fly in the heated lamps to keep the food warm… not good. The service was shocking! They got our order wrong despite us repeating it 5 times and the lady clearly wasn’t listening to due to her numerous sighs. The young teenagers behind the counter didn’t seem to know what was going on. We spent over £75 on our order and I’ve honestly had more fish on a finger and the portion size of chips was tiny and tasteless. Very disappointing. Unfortunately we won’t be returning. Can’t justify spending that amount of money of food and that isn’t nice and the service is so bad.

We went to the cafe but we were told they aren't dog friendly, which was fine as we went to their takeaway next door. We sat on picnic tables just outside the restaurant entrance. My friend needed the ladies and went in the cafe, and was told that it was for customers only and that she needed to go to the public toilets 3 minutes down the road! Honestly, so she had to leave her food to get cold. Disgraceful. And the fish batter was all soggy. Won't be going back!!

A massive disappointment! We've been going to this chip shop for as long as I can remember! 25+ years probably.. Visited today with a lot of family members. We couldn't go in the cafe as some of us had dogs, that was absolutely fine. It was a nice day so we didn't mind sitting outside. I got fish & chips twice, one with curry sauce and one with mushy peas for me and my husband (no drinks). It came to £28. I thought that's a lot but we're on the coast on Easter Sunday so I didn't mind. However when we opened the boxes I was shocked. The portion size was tiny for the price. And they didn't taste all that nice. Also they piled way too much salt on and couldn't even taste the vinegar. I stood for a while and queued which I expected but myself and other family members were served by teenagers who clearly didn't want to be there. No manners and I saw a few sighs here and there from them too. Anyway, after I've eaten I wanted to use the toilet and ask if they had baby change. As we walked towards the toilets we were stopped by a very rude lady telling us we can't use the toilets as we didn't sit in the cafe. I said we were unable to sit in due to having a dog and a pram. She held her arms out moving us towards the door telling us we can't use the facilities and was extremely rude. That fish shop must have made over £180 today from my family alone and I wasn't able to use the toilet or change my baby. I can definitely say after all these years I will NOT be visiting this fish shop again, neither will my family and management need to sort the staff out!

Good Friday Rip Off! Stood in the queue for over an hour with hundreds of others over the day only to be completely ripped off by the tiny portions. COD at £9.20 was a disgrace and like many others opted for fish bites at £7 but for 4 little pieces of fish?? Then a half filled bag of chips. This place probably made more today than it does in a whole year. Absolutely shocking, definitely never going back!

Best fish and chips in Amble we go a lease once a week the staff are great they spot the car coming in and our fish is in for us great service great food

This has been my favourite chippy in Amble since my childhood. Upon entering the Cafe earlier today we followed the polite sign that asked us to wait to be seated. We were met by two not so lovely teenagers that had no interest in us entering and told us to sit anywhere. After deciding what to order my partner asked about an item on the menu to receive a confused look by the staff serving behind the counter as if asking questions was out of their pay grade. While waiting for the food to be cooked I could feel the eyes of the counter staff burning into the back of my skull while having a conversation. We were kindly brought our drinks and cutlery over by who seemed like the older one of the two. Shortly followed by our food that may as well have been threw across the room and onto the table. The plates were plonked down as if it was a dogs dinner bowl and off she went. No manners or anything. The whole time we were trying to eat you could feel the piercing looks of the girls behind the counter, sniggling and gossiping while watching you eat your entire meal. After finishing our food we paid and made a swift exit. The food was on point, the service however made me feel like I was in a school canteen being judged by the bitchy girls who think they are better than everyone else. Will return but will be getting take out.

Worst service I've ever had, 3 teenagers waiting on in the restaurant, seemed like they weren't interested in serving tables. Ordered fish & chips, after going to the counter as had waited a while to have our order taken. Ordered 2 lots of fish & chips one with mushy peas, after finally getting our order had ask for cutlery, mushy peas were stone cold , so I returned them and made them aware that the were cold. When they were returned to my table they had watered with hot water as they were now sloppy peas(not funny) won't be back to this establishment and will not recommend to anyone.... I wasn't the only customer to complain.

Gone down hill quick, to think Ant and Dec used to be regulars. 2 cashiers taking order the lasses were too young in this environment, then older lady cooking and help boxing up food. Service slow, sausage was dried out been under the light too long. Gravy was minging, tasted like runny onion gravy, prefer meat gravy. Over priced but at least the seagulls were well fed with my leftovers.

I'm sorry, but this fish and chip shop really has gone down hill. £11.90 for haddock and small chips. The haddock was small and the chips cold and rubbery. For 20 years this has been my favourite chippie in Amble but I will never go again.

Absolutely shocking service from lady fryer/server! So rude to customers, everyone in the shop appeared to be taken aback by her attitude, shouting at customers to stand in the right place, telling another customer as he was leaving that he had no paid for wooden cutlery (he had paid on his card and no cash and the initial server was at fault for not charging in first instance). This is the second time I have experienced bad customer service from this shop (same lady). The other staff were miserable and to be fair, I don’t blame them having to put up with that for the entire shift. I did message the company to put forward my feelings, however, no response and so tells you all you need to know really. The food itself was overpriced for the portion size and definitely not outstanding as would be expected online with price points. Terrible….steer clear!

We have fish and chips from the quayside at Amble every week they are the best by far they even see our car pull in car park and put our fish in ,ready Great staff , Great fish and chips . Definitely wouldn't go anywhere else.

Ordered two fish and chips and a curry sauce as takeout. Paid. Had to ask again for curry sauce as not with order. Got home to find one fish and chips ( a handful ) , one fish no chips both fish was cold, dry and mainly batter and charged 26.00 pounds for the privilege. Wouldn't recommend.

Ordered fish & chips gravy & chips and plate of chips.. the chips were disgusting dried up and cold with no taste, black bits and all chip ends I only managed 3 chips then left the lot! We all barely touched meal cost us £35 the tea was nice! If I'd checked reviews first I would have avoided it! The fish was tasteless

I was charged £2.70 for a portion of chips. This came in a cone containing 12 chips. I asked for the other portions to be wrapped in paper, but was told I had to pay 20 pence for a box. I wouldn't recommend this chip shop, won't bo going back.

Used to be extremely good quality, quantity and value for money but boy were we disappointed with the expensive meagre serving we paid for on Sunday "never again" !

Called in here earlier 2day ( 10/10/23) for a takeaway. The food was spot on, all freshly cooked and very tasty. The only sour note to be "truthful " !!! was the female who served us. In all honesty wat a miserable and rude person, she REALLY did not want to be there not even a smile. We were not the only people who noticed.

Arrived in at 12,8 today and was told no chips ready told to come back in 20 mins what's that all about a chip shop no chips ready at that time

Stunning, good quality traditional fish and chips. Large portions, good value and would easily compare to Murgatroyds, Leeds / Bradford Very friendly staff. Highly recommended

Decided to pop into the takeaway for something for lunch. Woman behind the counter, older, dark bobbed hair with glasses needs a crash course in customer service. Her whole demeanour was miserable, felt as if we were bothering her. The chips were tasty enough if not a little cold but that could have been from the frostiness of the woman serving chilling the place right down!

Opted for a chippy dinner after a walk along the coastline. The chippy was clean and fresh looking inside with plenty of tables inside and a few outside. The staff were friendly and helpful and took our orders soon after arriving. When the fish and chips arrived, it looked really rasty, and it was. Chips cooked to perfection in my opinion, fish lightly battered and crispy. The cod was delicious as you would expect from a seaside town. Definitely worthy of a visit if you're down on the quayside

Waited over 40 minutes before getting served, the server was a woman with dark hair and older. attitude was stinking!!! Mustn’t have had teeth cos she was afraid to smile !!!They were serving one person at a time making them wait to fry the fish...

the best fish and chips we’ve had in a long time!! came about 5/6 years ago and returned today to be as happy as we were the first time, lovely lovely girls who work there, highly recommend!!!

hi I am am a regular customer every 2 weeks we come for fish and chips we have been today 5 of us and the fish was that small it was all batter it was horrible never had fish that small in my life we...

I paid £2.70 for small chips, I was surprised how small. They came in a cone with about 10 chips. The chippy further up the road was 30p cheaper and got alot more for my money. I won't be going back to the Quay fish...

Brought Fish and chips from the above. fish was mainly batter and very small, and the large chips were small and cold. Not worth the £9.20 for the fish, or £2.40 for the “large chips” Better fish and chips up the road, which had a...

The smell matches the tast we have fish and chip from the quayside fish and chips shop every week and they never change always perfect every time spot on and the staff are lovley got them trained now 😉

We could have got takeaway from this harbourside chippy but it was raining and we needed their bogs, so we ate in. Haddock, chips and mushy peas for both of us. There was a “special” – a restrained portion ordered by my companion in life....

I've been here before, many times and never really had any complaints. I'd always recommend the kids' fishbites & chips deal, which is enough for most uf for a snack!! However today, we thought we'd try the fish & chips. A terrible disappointment to be...

Excellent haddock and chips, while our daughter chose and enjoyed scampi - a first for her, and a new favourite. Good value.

Have just paid £23 for 2portions of the worst fish and chips I’ve ever had. Batter on fish was soggy and the chips also soggy, anaemic looking and seemed undercooked. Absolutely dreadful serving especially given the price.

Visited as part of a group for lunch. 1 of the group members couldn't access the restaurant due to being in a wheelchair. The entrance has a step approx 5-6inches high which less abled/older people also struggle with. NO RAMP PROVIDED. The fire exit door...

Visited the Quayside today , for lunch ordered fish and chips and fish finger sandwich the food was nice and portions decent but the staff attitude was very poor , we sat outside because we had a dog with us and I went in to...

Ordered large fish and chips and received the smallest fish and chips ever seen for £12.40 . Tasted ok but mostly batter. You actually couldn't catch a Cod so small! at the most a quarter of a caught fish...and so thin. The staff advised they...

Called in whilst visiting the Marina, wanted take out fish & chips & had to wait 15 minutes whilst they were cooked even though this was lunch time 1pm & 4 customers behind us Quite pricey & to be honest not all that enjoyable tasted...

Best fish and chips around BUT we have used this same fish and chip shop for maney years we had fish and chips on Thursday small amount of chips and fish was small they have put price's up and quantity down One or the other...

Staffs attitude and service is appalling, you can tell they don’t want to be there and they make it very obvious. One staff member in particular was huffing and sighing every couple of minutes and sniggering to her colleague. Makes you feel like you’re putting...

A stopped here for a takeaway on our travels. After reading a few reviews I wasn’t sure about visiting but pleased I did. The service was friendly and portion sizes were ok. The chips were freshly cooked. The cafe was closed when we went as...

Having read many of the reviews on here I feel like i must have used a different takeaway. Service was friendly portions sizes more than enough and the quality was the best i have had in a while. No complaints from me that's for sure

Average! Portion sizes smaller than we’re used to from other places we’ve been. £12 special which consisted of a small haddock, a handful of chips, about a tablespoon of mushy peas and a pot of tea. There was 3 of us and we all ordered...

Really good fish and chips. Batter was really light and great quality fish. Will be coming here again. Not cheap but you get what you pay for

Even though they were supposed to be open until 7pm they were shut. Could see staff sat in the back and phoned them but no answer. If you're not going to be open change your signs and update your website. Not happy

Great food and Very friendly staff. Fish and chips special Great value.Quick service. Comfortable cafe. Well worth visiting.

Genuinely, this is the worst fish and chips we have ever had. Myself, my husband, Mam and Dad and two daughters went for fish and chips today and the adult portion sizes wouldn't feed my 4 year old daughter. We ordered 3 haddock and chips...

Absolutely horrendous staff attitude then asked for sausage on its own , they came out withb2 plates of sausage and chips when told them we wanted them by themselves and had ordered that at till they said well it comes with chips n u have...

After being told this was an amazing chippy we finally got to visit. Upon entering the chip shop at 3.45 the place was shutting down the cafe. We stood in the queue and finally after being gorped at asked for our order. My partner heard...

Overall a good little seaside establishment, offering a wide selection of seaside grub. The special menu of the day as fish and chips with mushy peas, which was beautifully presented and tasted amazing. The portion size of the chips where slightly on the small side...

Hands down the best fish and chips I have had in England and I have had it everywhere when I visit. The setting is super simple but when the food is ready you don’t care, nothing else comes close!

Although our meal was adequate, if not a touch expensive, i simply can't come to terms with 50p charge for a glass of tap water. The place was very busy and people were spending plenty of money in both the restaurant and the takeaway so...

Ordered Fish and Chips for me and my brother. Paid £22. On getting them home very disappointed at the contents of the boxes they were packed in. To say the least the haddock was what would you would expect for a small child's portion and...

Tasty fish and chips but service extremely poor. Felt like a nuisance being there as the staff did not seem bothered. Would not recommend.

Delicious fish and chips, the cod was moist and meaty and fried to order(well worth the wait ) the chips were perfect chippy chips and the smaller portion was generous to the extreme. Our first time in Amble but we will be eating here next...

First night in the area - wanted some fresh fish and chips. Not disappointed. Food made to order. Lovely fish and chips. Weather was good - so we ate outside on the benches.

Fish was good but price gouging on everything: sauces, even water (50p for a paper cup to drink from).

Called into Amble on our way home after a week in Beadnell. The ladies were very friendly and accommodating (party of 7 with a wheelchair) and had some good banter with them. The food was excellent quality and reasonably priced. Definitely recommend a visit if...

Reason for my review is not food related but customer service not blaming just this on staff but we had spent over £30 in shop to sit outside as most people would because the sun's out my son needed a wee so I took him...

Called in today for chicken nuggets and chips - woman behind counter not very pleasant and rolled her eyes at the departing previous customer who hadn’t done anything wrong - our chips were awful and dry and covered in black specks - maybe the oil...

Ordered 2 kids meals and one fish and chips. The kids meals consisted of 2 tiny cod bites and about a dozen chips. The attitude of the staff was couldnt care less 40p for a portion of ketchup will definitely not be back. From other...

Visit with family with 2 children with special needs asked for just pineapple frites and was told that the menu was a set one and we couldn’t have them unless we had chip then we asked for just fish bits and was told the same...

What a disappointment .. we had heard good things and have tried to visit on weekends but always busy .. Today we ordered adults haddock and chips adult fish bites, child’s sausage and chips tea and coffee. mushy peas an extra £1.80 and 2 sachets...

I have visited this cafe on a number of occasions previously the takeaway which we have always found to be excellent and worth travelling from South Tyneside. Today as there was a long queue for the take away we thought to try the restaurant, big...

I visited a fews days ago with two gentlemen I support. The staff were very patient with them when ordering which was noted and appreciated. The haddock ordered was huge. It just fell apart and was rated 10/10 by him, the best chippy he'd been...

Had a takeaway Monday 11th July, the fish was cooked freshly for us and it was absolutely delicious, no greasy batter but crisp and light. The chips were also delicious. Staff very pleasant and friendly. We had to wait (obviously) for the food to be...

A busy Saturday and losts of places were full up or chip shops shut. We came to the Quayside chippy and got a table outside as it was sunny. Food made fresh to order ( fish and chips, scampi, haggis with gravy, curry) for four...

Absolutely ridiculous, you can spend money in the takeaway cafe but are unable to use their toilets! What kind of policy is that? Can someone explain why? Such a disappointing end to a lovely visit!

Excellent fish and chips - Food was cooked fresh and was tasty and light - not greasy at all, we enjoyed sitting outside at the harbour

Good sized portions, cod lovely, white and flakey. 2 cod and chips ,2 cans of coke came to £21-80. You cannot visit Amble and not have fish and chips

Firstly the queuing system is terrible and the wait is even worse, I waited 45 minutes to be served and there was only a few people in front of me so I would hate to wait when it was really busy. Secondly the staff were...

Fish and chip were average and the service was terrible!.I don’t know what charm school their staff go to but definitely won’t be going again.

The fish and chips were okay, nothing special. Portion sizes were on the small side. Service was quick but they refused to provide tap water (a breach of the law unless someone is able to correct me). I would’ve expected the tartar sauce to be...

I frequently go to Amble with my daughter and 3 grandchilfren to have a walk around the beach / harbourside / jetty then have take away fish and chips at the quayside chippy. Really good quality fish / haggis / battered sausage, never anything left...

I visited Quayside Cafe for lunch with family and spent a considerable amount of money in their takeaway cafe. We sat outside the restaurant, on benches provided, when my 3 year old daughter said she needed the toilet. I went into the cafe and asked...

Presentation of the food was really nice best I have seen I a chippy/cafe Taste is awesome Would highly recommend for people to try this chippy

Never in my life have I ever been met by such awful ,missirable women!!! The service was absolutely appalling!!! From start to finish we we're spoken to like rubbish...... can't get my head around why people are like this. If you don't like dealing with...

I am shocked at how rude the staff were! I have never experienced customer service like it! Get new staff. Won’t be coming back. Food was also average, not worth it when you are going to be spoken to like that.

The food you couldn't complain about plenty of it and it's hot enough but the customer service skills of the staff are appalling there rude, The one that served me was constantly sighing when taking my order. Told me they had no curry sauce left,...

Called into the restaurant to order in. What a mistake. Poor Service, shocking staff attitude, coupled with terrible soggy fish n chips, expensive @ £11.95 each which was definitely not good value, add an extra £1.60 if you wanted mushy peas plus an extra 0.40p...

The food you couldn’t complain about plenty of it and it’s hot enough but the customer service skills of the staff are appalling there rude, and the one with the dark hair constantly shouting at customers it’s what let’s the place down

Food critic verdict 10/10 for taste and portions, Friendly staff,Clean and tidy shop and well designed price board,

I hope I have the right restaurant . My best friend took me to this chip restaurant. I was impressed with the girls customer service (Kayleigh,Libbie & Rebecca). The restaurant was very clean. Good value for money. The owners are very lucky to have Kayleigh,...

CAUTION. In no way value for money. A SMALL cone of chips........£2.10. A SMALL portion of curry......£1.30. Fish........ SMALL

We were on our way to Bamburgh for a few days in our recently converted camper and thought we'd call into Amble for a look round and some fish and chips, choosing this place was our first mistake!As soon as we stood outside we should have realised really, covid signs everywhere, masks etc etc..people eating outside and they did look nice so we gave it a go, waited a while because customers are required to stand on blue spots on the floor at 2 metres apart while ordering or waiting for food, all customer masked up I wasn't and that is my free choice.So when I was eventually summoned in I was met with walls of perspex and a glaring lady, maybe my "mask-less" appearance, peering over the fryer asking what I wanted, plainly order 2 cod small chips and peas, which was misheard several times till I thought she'd got it right.So proceeded to my next blue spot, and was met behind her perspex barrier a small middle aged lady with short grey and a face of thunder who barked out what did I order, told her politely she went to the till said it was £18 something, it wasn't I told her, young girl came over the only bright spot in the shop and corrected her £14 something still bit pricey but they did look nice.So in the time I saw thunder face shout at a young girl waiting for her pickled onion to "get over there" despite her standing on a blue spot, her repeatedly ask what time it was, then a man come in mask-less went to door to counter get something from an employee, all of staff mask-less and not once did I see anyone behind the counter sanitize or wash their hands, a relevant point when I finish my story.Thunder face came to her counter slammed my mushy peas done glared and went to get my 2 fish, small chips I already had received peas, so it's 2 fish 2 small chips and peas she said, no I said 2 fish, small chips and mushy peas, think she would have remembered after trying to overcharge me in the first place.So she asks do I want salt and vinegar, yes please can I put it on myself it was like I'd asked for a bar of gold, "no no covid 19" I was told, "you might have it", I haven't, funny no masks behind counter, no hand washing or sanitizing, they might have covid 19 as well and giving it to their customers.The rules are currently relaxed, we all have free will and free speech in this country and I'm in my 60's now and don't take being treated as if I was a child or 10 again by staff who obviously don't want to be there and need lessons in customer service. There was 50,000 people at St James last Saturday, mostly mask-less, sitting close together touching seats door handles etc, and the staff in here wouldn't let me touch the salt and vinegar pots for fear of infection, it's priceless.So in closing back to the van, we had salt and vinegar in there, good points nice fish and chips, young girl shop at least tried, but probably the worst customer experience I've had in a while, won't be going back would suggest owner relaxes their covid 19 fear and train their staff.

I went in to order food for family and the shop was extremely hot so I placed my order as nothing was ready and stood outside after 5 minutes the older lady called me in to pay only me waiting at the time food still wasn't ready so I went to stand back out side only to be spoken to in a very bad abrupt attitude that I had to stay inside the shop and I was going in and out which I had only been in once to order and once to pay she was very rude a disgrace to the shop if I hadn't have paid I would have left. The food on the other hand was excellent I have been going to this fish shop for approx 27 years and have never been spoken to like this different staff then last time .my son also visited and he said the staff are not nice it was the same lady in question think manager needs to learn them some customers service

A beautiful location and chip shop ruined by the two women who work there. Food is nowhere near good enough for the attitude and disrespect the older ladies gave. Nothing but rude and a stain on Amble. Demanded we stand inside, and then threatened to prepare our orders after other clients because we explained we are more comfortable waiting outside due to COVID. They insisted so we yielded, clearly a misguided attempt to enforce stringent safety rules, understandable in the present time, but their lack of respect and appreciation for our concerns was embarrassing. They also seemed to have missed the memo that COVID spreads easier INSIDE an enclosed space…I will never patron from this shop again (and I recommend you don’t either) simply due to the horrid temperament and service of the workers, I would have cancelled my order had she not threatened to keep my money!

As the title say the best fish and chips I’ve ever had! Food wasn’t greasy, the batter was delicious, the fish was thick and tasty. Just perfect. Loved the way the box was split into 2 sections too because I hate the fish plonked on top of chips.