Punjabi Thali in Gravesham

Disgraceful. Will not be using them again. If I could give this outfit zero I would. My daughter placed an order on their website at 5.20pm. They emailed an order number and a delivery time of 6.15pm. By 7.10pm the order had not arrived so she telephoned. Bearing in mind this order was over £82. for her dad's birthday (plus with two young children needing to eat before 7pm). They came up with some excuse when phoning them that it was a big order and took time to get ready.!! Ugh they had had it an hour already at this point. (or so we thought). She gave them another 20 minutes for delivery. Another half an hour passes and nothing! She phones again. Oh I do not think we received your order ! But hey she says you have taken the money from my credit card for the order and you still have not delivered. Please in that case refund. Oh we can't do that as it is via a third party!! What!! so no food, no birthday, no kids fed and no refund and told to reclaim the cost via the credit card company. BEWARE do not order anything by their website. To say she was upset as it was also a birthday gift is an understatement. AND then to say we cannot refund you just about took the biscuit. Yet half an hour before when she phoned they were saying oh its a large order to put together and takes time, then they say they have not received it although confirmation was received by email. What a shambles no apology, no refund, nothing. Please everyone learn from this.

Atmosphere was great food is amazing staff are really polite and helpfull really recomend

Terrible service food come cold and they won't answer phone

This was a horrendous experience. I will say however, that this is what I believe to be an anomaly - this is our local Indian restaurant and one which we have dined at many times, without issue and enjoy visiting. I will also say that the food was absolutely amazing as it always is. However, from around midway through our meal, we were (and I can only describe it as this) tortured by a group of young lads on another table (six in total) who were obviously relatively drunk and deciding to sing and lark about at the tops of their voices. The staff, amazingly did absolutely nothing about this and it took myself to very loudly but politely remind the group this was a restaurant and to ask the group to desist with their behaviour and they did abate - albeit temporarily. I complained to the staff on-site and got absolutely nowhere, they agreed with me it was inappropriate behaviour however their argument seemed to be based on the fact they were able to do nothing about it (something which I find hard to believe). The noise level was so loud that talking at our table was completely impossible and we decided to pay the bill and leave the establishment hurriedly. I also note that I did mention on leaving to both the staff and the group why we were leaving so soon and whilst the staff understood - the group saw this as pathetic I believe and a physical altercation was very near close to breaking out in the bar area. A totally disappointing and unnecesaary ending to an otherwise perfectly pleasant evening. I feel totally let down by the on-site staff and it will take some persuasion to revisit this place based on the above review I have been forced to write. Having enjoyed many an evening here prior to yesterday, both myself and my fellow diners was left thoroughly disappointed to say the least.

Unbelievably bad experience, not sure how and why they take 1 hour for a starter, food doesn’t even taste decent compared to other less expensive places around, Staffs are good but food is awful.Never again.