Puccino's in Elmbridge

The lady in the till wasn't very nice. After telling us they run out of pasta and chicken, she gets upset because we didn't think in a second option straight away and took us an extra minute to order an alternative. We just ate here because it was already late for the kids, we assume the food is not great but at least we expect a good service to compensate the quality. And btw, how can they run out of anything being a supermarket?????

No complaints at all about the fish and chips at £9.95. It was superb, 5*. But the tortilla with salad arrived without the dressed carrot and cole slaw mix, had to be sent back. No forks so had to use a tiny picnic one use with a proper knife. Courteous and helpful start.

Lovely traditional pub but with the added bonus of fabulous Turkish kebab served in the garden. What a fabulous surprise that this hidden gem was tucked away at the back there.

Giving it a 2 as the toilets are horrible. Like they’ve not been cleaned for a long time.

Food was excellent and very reasonable, hotel is centrally located and has on site parking. My only gripe is the lack of air conditioning, only a small desk van available, which is useless. Fortunately this time air con was not needed, but I have stayed previously and been absolutely boiling. I usually stay in the Oatlands, but this was fully booked and similarly priced, they have a lot to do to compete.