Costa Coffee in Elmbridge - Phone Number, Reservations, Reviews

Tea had no milk and was in a small cup when o asked for large!

I ordered a chocolate cookie which didn't arrive. instead, they sent a rocky road biscuit. everything else was in order

There was no straw with the order.

3rd time I’ve ordered from this costa recently and 3rd time it’s been the wrong order… won’t be ordering again!

The staff always close up over half the shop at 2pm every day, it’s ridiculous. It sends the message “we want you to leave now”. You should be closing the shop maybe an hour before, not 4 hours early.

Good coffee but this guy came in the other day in his birthday suit and he stunk of booze. Really put me off coffee.

I recently had an unpleasant experience with a lady named Abigail who served me. While I understand that individuals may have challenging days at work, a friendly demeanor and a simple greeting would have significantly improved the interaction.

Only one person serving so very slow que, so I went over to Starbucks

Drink was everywhere in the bag

It was ok but with only two girls on I think they were a bit stressed but coped well. S shame Walton was a ghost town

Came here for coffee and came for a friends birthday. Dirty tables and really rude, uncommunicative staff. So disappointed

gets very busy everyday and they have lots of nice cakes

Great to catch a drink on the go

All the seats could do with a good clean

Nice, but the tables needed clearing and they obviously hadn't got the staff to do this.

Acceptable, nice cup of tea. Apparently, the coffee was OK

Poor customer service ! When complained about a broken cake peice served to take away, one of the pleasant young staff members grabbed the bag from the hand in an unpleasant way and served different peicw and asked whether that's proper enough in a sarcastic way! I did mention to him that he seems angry and he shouldn't be serving customers with anger and he walked away. First time experiencing such a poor quality service from anywhere..I think the staff should be trained to treat people in a more pleasant way! It's not the staff members fault entirely a d it is down to the poor training delivered to staff.

First stop after a festival weekend. Exactly what was needed. Clean toilet was also lovely!

Favourite coffe shop in the world.however it is a bit pricy but there drinks are always nice and very friendly in there

My favourite costa branch,super polite and nice staff,best oat latte in town 🤗

Always very slow service at this store. Not enough staff always too busy doing other things

Friendly staff and Great service

Gig windows and taaaaal ceilings. Some times is just about a classic.

Reasonably priced, quick service and nice staff

A lovely place to grab a coffee after school work the kids and really great service.

In common with most coffee houses, the wait for coffee is too long.

When doesn’t a good old Costa just hit the spot. My go to is always a large cappuccino which is great to know I can just sit down and relax but the mugs on a large cappuccino are so big you have to use both hands which I low key love!

I won’t specify a day, time, or people (even though I remember their names) because ultimately I don’t want anyone getting in trouble as the staff looked under pressure on this day and it showed in their service quality. However, when you are paying £4.00 for a coffee, you’d expect better. The trainee on the till was obviously finding their feet and didn’t know how to add a syrup to the order. A more experienced member of staff told them to put it through as ‘hazelnut’ but to tell them verbally what the customer wanted (caramel). The trainee did exactly as instructed but the order still had the wrong syrup and when we pointed it out, the more experienced member of staff got defensive and appeared to blame it on the trainee, who we then found ourselves defending. When the more experienced member eventually brought our order over, they appeared to slam it on the counter in front of us. We sat down but then found that the other coffee we ordered was also incorrect. We brought that back and were asked by a different member of staff if we would like it replaced. Surprised at the question, I replied “of course, as long as you don’t slam it on the counter this time”. I was informed that when under pressure, they tend to move quickly and that the quality of the coffee hadn’t been affected by laying it down in this way. I angrily replied that I had not suggested that it had but doing so represented bad customer service. When my correct order was ready, the member of staff, almost to make a sarcastic point, laid it down in front of me in an exaggeratedly slow manner which I found a bit cheeky, but it also gave me a bit of a chuckle and I saw the humour in it. Will I go back here? Probably. They were under pressure which happens and ultimately, they fixed the problem. Two stars instead of one for the comic value of the part at the end.

Coffee is great but the place as gradually become tatty and very dirty, needs a proper deep clean

Not enough clean tables when we went in. Not enough comfy chairs

I had a great experience at costa coffee it is just next to my work place so i always go there in my lunch break or sometime wherever i feel alone or getting bored i used to go costa and having my cup of coffee. Staff was so kind and helpful Thank you 🙏🏻

Good service, but they can't make a cappuccino, every time coffee just comes as flat white, no froth.

Very good quality and waiting time

Nice place to sit and watch the shoppers in Walton go by. Convenient at one end of the town outside the shopping centre and close to the main drag.

Absolutely love going to this coffee shop, coffee is divine and the staff is amazing!!!

Brilliant visit. Store clean and tidy, friendly team members and a very hospitable store manager. Thanks everyone.

Flat white coffee this morning, fine as usual. Decided on a pastry, no almond croissants, so settled for a chocolate twist. Awful, returned it for a refund. I think it had just come out of a chiller, was not fresh, but limp and tasteless

Would just like to say, jack who works in costa in Walton on Thames, is always so friendly and a credit to your company, it is a pleasant experience when someone is so happy and genuinely pleased to welcome you. Billy

Didn't go in, due to Walton farmer's market today

Met fsmily sat outside and when it rained inside. Enjoyed a salted caramel frappea and also a cold drink. Nice seating

Phenomenal flat white texture, and lovely store. There’s a RingGo powered car park just down the road. Afternoon catches the sun on the front. Sainsburys opposite, so it’s perfect for a coffee break.

Good service, good coffee, ok ambiance

Untidy and unclean. Won't be going back!

Comfortable and served a nice coffee.

It's the best coffee and shop layout was very impressive.

Coffee was fine, but had to ask for milk for my husbands Americano, even though when I ordered our coffee's a I asked for milk.

Coffee could be better. More level of care. Trainees should not be allowed yo serve coffee unless checked by a superior for consistency, brand standard and perfection.

Place was nice. Everyone loves a Costa

Quick service and good coffee, not bitter.

I have never been to Costa coffee

Awesome service and courteous staff

Please clean the toilets. The tiled wall under the hand dryer is filthy.

Only popped in today but the staff are always great.

This Costa Coffee place was clean, the staff welcoming and as soon as people left tables were cleared and cleaned! It was little bit busy, but plenty of seats!!

Fast service good selection of drinks.

I don't drink hot drinks but love their berry coolers all year round.

Friendly and pleasant staff when I popped in at the end of the evening.

Lovely staff and the service was quick!

Reasonably quiet. Staff friendly and efficient. Coffee fine. Toilet not as clean as it should be.

Friendly staff, well kept place. Store manager Luci was accommodating, excellent customer service. The best!

I was pleasantly surprised at the service here. When I asked for sugar Christian used tongs, very clean and very fast service. The covid protocol here is actually the best I have seen so far. 👌Well done whoever the manager is. The place is also absolutely stunning. 💯

Great coffee and service as skwatdy

Is nice place but Costa should thing to add more gluten free products like sandwich! They are more than 3 for vegans but none for coeliacs

Every time great Coffee and nice service

Tables outside are filthy and not being cleared it cleaned fir Covid. Napkins all over the precinct . Not good

Very good Covid precautions and sat outside.

Lovely crafted coffee and pleasant and helpful staff

I went around 30 minutes before closing this evening only to be refused service due an influx of online orders. I only wanted one single drink, but this was too much of an inconvenience for the staff.

Can't be a Costa and a toastie on a cold day. Staff at Walton branch so good and quick, they could give other branches lessons.

Please wear masks. Makes people very uncomfortable to buy food when staff can’t promote good COVID hygiene

Staff don’t wear masks! Avoid. Should be following government guidelines. Staff coughing... other coffee shops local which are safer.

They do a fantastic black forest gateau hot chocolate. You should definitely give that a try

Lack of vegan options for lunch otherwise nice coffee and vegan minced pie

Very nice toasted cheese sandwiches really yummy as well as their carrot cake

We'll organised. Nice food. Good coffee. No queue.

Visited the store today and the queque was really big. Nice coffees, cakes and and sandwiches selection.

First time back since lockdown, so pleased I went. Very safe!

Standard Costa, not bad but not great

Costa is Costa, but here the staff are friendly and it's comfortable to sit in even during covid.

its was ok bc I seen it lost of poeple were happy but haven't been in it

Awful experience. Only one member of staff serving, at lunchtime,so he wasn't able to clear crockery and sanitise tables. As tables were few and quite rightly far between, why allow customers to sit and have meetings or work there, therefore blocking usage by many others.Will not be returning anytime soon.

It was a bit untidy. But the mango and passion fruit juice is amazing

Decent costa, good queuing setup during covid.

Awful experience! I love Costa and can’t believe I am writing this but I had the worse customer service today. As it is 50% Eat out to help I went to enjoy a nice drink with my friend and one of the staff (I am sure he was the supervisor or the manager) was just arrogant and clearly he wasn’t happy to serve us at all. He charged us full price just because we said we would seat outside (us thinking that we help them by not having to wash up) but he never mentioned that you must stay inside to enjoy the deal. Moreover I was more frustrated with the fact that the customer after us bought a drink and a sandwich and she doubled checked if the deal was honoured and funny enough she was permitted to drink on the terrace. He should learn to treat all customers fairly and maybe out of courtesy try to explain more...

Not visited since reopening on 30 July 20 regardless of what Google claim. However before the works carried out prior to lockdown it was a great place to meet up

High cost not the best quality coffee

Cool tidy place. Just next to Sainsbury's inside Heart shopping centre, Walton. You can park at Hearts and walk downstairs to enjoy a sunny day . Staff are friendly. No time restrictions as I spent around 4 hours there at a busy noon. Good place to comfy, cozy meetups and work-around tables

Busy and popular. Can get noisy. Right at heart of shopping centre. Excellent coffee good selection of cakes/light bites . Perfectly cooked cheese and ham toasties.

Very friendly and helpful baristas

The staff have poor memory, 3 times I had to ask for milk with my americano

Nice branch. Could do with more power sockets in the seating area and the toilets cleaned more frequently throughout the day, but ultimately it's a Costa, so the coffee is good and so are the snacks.

Rarely go here since the revamp 2 years ago. Always good coffee as in any Costa but unimpressed by barista who, half way through preparing my coffee, broke off to consult her mobile phone!

This was the worst Costa experience I have ever had. My friend & l had stale French stick & curled up cheese that was supposed to be the freshly made offer. The chairs were stained badly (blue velvet like material). The atmosphere was flat. Hardly any sandwiches to choose from. The staff member l spoke to regarding ham & cheese being stale replaced with tuna & cheese as there was little else remaining. They all looked unhappy today...

Love Costa Coffee. Atmosphere is always relaxed and friendly makes having a coffee a whole lot nicer. Skip on the cakes. Too expensive!!! Their Coffee are always so filling. Maybe because they are served in big mugs.

Love the food and drinks. But bit deer.

Ok for a coffee, sit down and a chat

Great food friendly staff always ready to help customers with difficulties.cafe clean and tidy

Good coffee with friendly service

Love the place, lovely tea and cakes, just need to have a bigger selection on cakes please

The place was very dirty( the sofas chairs were so dusty. Our Cappuccino were cold. I will never go back again, was my first and last time unfortunately.