Prezzo - Windsor in Windsor and Maidenhead

Prezzo is normally very good but on a Friday our food arrived very late and cold.

Absolutely love this place! Wonderful service and food. Every staff member is attentive, friendly and polite, especially Kiara and Niko. Definitely returing here and highly recommend to everyone.

Great Time Amazing FOOD and Drinks !

I’ve been to a few Prezzo’s around the uk… this was fine but expensive, as it seemed more of a fast food restaurant in a tourist hot spot. Puts me off going to others.

Wonderful restaurant. Lovely staff and the food was absolutely delicious. Kiara as well as Niko were really sweet and nice. Thanks for such a lovely time .

We had one of the worst experiences at Prezzo (Windsor) on May 17th for food and service. We go regularly to many Prezzo branches in London but never had such a terrible experience at any Prezzo branch! Customer service is so important, we go to the restaurant to have a peaceful time, enjoying meal with friends and family. Unfortunately, our experience at this branch was completely different. When the food arrived two pizza plates were burned in the bottom and although we accepted them, showed them to one of the waitresses and she said will talk to the manager but nothing happened, then we asked the other waitress and she said the same and nothing happened again, we just ignored although even didn’t receive proper apology from them! Then ordered dessert and hot drink, it took a long time to be served, since one of our friends needed to leave earlier we asked just to bring his coffee earlier but again it took a long time and caused some criticism from us. Then we asked for bill and like many other Prezzo branches that we have used our Taste Card before, we showed it but the waitress didn’t accept and asked for Prezzo QR code, that there was no reception for Internet at that time and she didn’t help to sort it out, finally after a while someone came and introduced himself as the manager (the person that we asked several times to talk about the burnt food), he started to accuse us that we sweared his staff which was a lie, we just complained for the poor service, then in a very insulting behaviour he said you don’t need to pay, just leave the restaurant!! This behaviour was so insulting, we are not beggars, we are customers that expected to receive good and and instead to pay!! Fortunately, during this time the app resed and we got the QR code and paid the bill by Taste Card, but this was our worst experience in any restaurant!! We definitely will not back to this branch although we will continue to other branches of Prezzo, since we always had a good experience in other branches. As a business related to the hospitality we are sure that you know how important is having good customer service. It seems in this specific branch the staff need more training on how to behave with customers. Thank you.

We had a very lovely experience in Prezzo Windsor! The staff was very welcoming and attentive. The drinks were nice and quite quick, and the food was yummy and fast considering how busy it was. Thank you everyone for looking after us and making our dinner enjoyable :)

Extremely helpfull staff, Niko was very helpful and pleasant with excellent customer service. Food was delicious i recommend the chicken and pepper pizza. 10/10

Visited the Prezzo in Windsor for lunch. Really enjoyed, delicious pizza, refreshing aperol spritz and amazing service from Kiara. Thank you so much, will be back

Nice place. Comfortable, big portion. And I have taste card to use the discount code! Amazing price! So nice Will come again

Fast service. Great food. Nice staff.

We had the most amazing time thanks to the brilliant waitress we had. Kiara was so kind and helpful. We really appreciated her service.

Thank you, lovely service from Kiara today:)

Kiera was our server in the Windsor branch. Amazing service, Kiera was lovely and very helpful.

We had an amazing dining experience. Our server Bella was really friendly and attentive.

The restaurant is lovely and in a lovely location but unfortunately for us, we found the food to be quite bland and tasteless which is a huge shame but in our opinion there just wasn’t enough taste to the food. Also, my husbands lasagne was so hot he couldn’t eat it as it was practically bubbling. Although our server was lovely!

Atmosphere perfect Staff excellent, very attentive Food delicious, very tasty. Reasonable costs Prezzo voucher What not to like, most enjoyable experience for my wife and I as we enjoyed a beautiful lunch.

Fantastic view of the castle with friendly, efficient staff. Thank you

A very pleasant meal. Service was exceptional and very relaxed and pleasant atmophere.

We had an early lunch in Prezzo in Windsor and the restaurant was not busy at the time. Service by Kiara was excellent as was the food. I have no hesitation in recommending anyone who has not dined there to rectify that situation by calling in or making a booking when in town .

Great meal with fantastic view of the castle. Excellent service from Bella - thank you!

This wasn't Italian food. Both my mum - who is Italian by the way - and I had Calamari which was disappointing. Then we both had Chicken Milanese. It's supposed to be a flattened chicken escalope in golden breadcrumbs. Both our chicken was served as a thick breast. Both were overcooked. My mum's was burnt and proved too hard for her to eat. A replacement was provided that was slightly better but the outside was still overcooked. Half my escalope was too tough for me to eat. I was provided with a replacement that was also a slight improvement. This wasn't how Chicken Milanese is supposed to be cooked and served. The manager was understanding and helpful and said that he would convey our experience and views to Head Office. I had intended to have a Pizza but I could not find anything typically Italian ie Capricciosa or Quattro Stagioni. Overall it was a really disappointing experience.

Great service and a warm welcome. A lovely customer centred manner by the manager. Sets the bar high for other restaurants.

Lovely pizza, nice location. Most impressive, though, was the young manager - excellent way with customers. A credit to the company, and as discussed with him, his parents!

Lovely atmosphere Good Friendly Service Food was nice

Walked in to a nice busy restaurant with a good atmosphere only to be seated at a table in what can only be classed as the ‘cellar’ area hidden away down some steps. Would have been alright if other people had been seated down there with us but we were left in our own, so this atmosphere was a bit depressive. Wouldn’t bother again in case we got seated there.

Food came out cold, staff were friendly and efficient

Staff were so helpful and kind , food was great and came very quickly

Terrible. Waited at table 20 minutes - no member of staff spoke to us although restaurant was nearly empty (unsurprisingly). Left and went elsewhere.

Lovely food - restaurant was busy so service as a bit slow Sat near babies would have been good to have been placed away from them as there was lots of crying

Lovely meal, service was great, location was superb for Windsor Castle

Nice menu - little pricey but it is windsor! Great service and nice deco at the back.

Tonight was unexpectedly, overly busy.... there were 3 staff on floor, 2 in the kitchen.... it was rammed to the rafters, seemingly due to a faulty system, but the staff, Kiara and Courtney handled the crowd with grace, compassion, dignity and courtesy. We weren't left without attention in the mixups, and there were hiccups, but they worked flat out and deserve praise for how they managed tonight. Beautifully steered, thoughtful and considerate. After a shift like that they deserve a standing ovation

all aspects of the restaurant: food, staff, cleanliness were faultless. i would highly recommend and will be returning.

Food was great and Kiara was very friendly and helpful, looking forward to returning :)

Excellent customer service experience from Niko. From the beginning when he offered us a table with amazing view and until the end. Niko is a great assert to Prezzo.

Despite booking a table for 6, a suitable table was not offered and 3 double tables were pushed together next to the entrance door with a cold northly wind blowing in every time the door was frequently opened. The staff were undermanned but polite and cheerful. The food was generally poor. Calzonne dough was raw and just warm. Pizza was very short of cheese, tomato and topping. The atmosphere resembled a cafe and no way an Italian restaurant. !

Despite booking a table for 6, a suitable table was not offered and 3 double tables were pushed together next to the entrance door with a cold northly wind blowing in every time the door was frequently opened. The staff were undermanned but polite and cheerful. The food was generally poor. Calzonne dough was raw and just warm. Pizza was very short of cheese, tomato and topping. The atmosphere resembled a cafe and no way an Italian restaurant. Not good!

Good service, great selection of food, pasta and pizza.

THE PIZZA WAS COLD SAME WOTH THE GARLIC BREAD AND EVERYTHING ELSE. THE PIZZA ALSO ALSO TASTES REALLY REALLY BAD!

Used Just Eat to have food from Prezzo Windsor delivered. The food was cold, which is a risk you take when ordering on the app and I would never put total blame on the restaurant for that, however it was stone cold. We have ordered from restaurants further away and the food has arrived much hotter than this. The biggest issue though, is that my wife has coeliac disease and MUST have a strict gluten free diet. Prezzo gives gluten free options but when the food was delivered none of it was labelled as such. This means that she couldn’t eat one of her food options as we had no idea which one was gluten free. It also made us question whether the restaurant were careful in ensuring there was no cross contamination with the other food. We have eaten in Prezzo Windsor before and had a good experience so it’s a huge shame that the standards are not continued with their takeaway option.

The service in this restauarnt is so slow. We went on a weekday in half term and had 2 hours parking. It took 1 1/2 hours for us to order, get our food and eat. This is painful with hungry kids. The menu at Prezzo for vegeterians has diminished considerably over the last few years and I am not sure if I would go back. They were understaffed in this branch and we had to call the staff several times to get our orders in to speed up the process. Food was ok - ordered the goats cheese pizza - felt like they could have done better with it Positives - We sat by the window and could see the castle

It tastes delicious. The pizza is especially delicious. Kids meal

Good quality, repeatable Italian restaurant,

Our experience was very lovely. The staff were very friendly and attentive and the service was fast too. The food was amazing and came out pretty quickly!

Fantastic service, from the moment we entered we were welcomed in the kindest of ways. Our waitress has been a star and tended to all our needs throughout our visit. On top of that we had a voucher for a complimentary bottle of prosseco. By far the best dining experience we had lately

Really lovely evening, food and service excellent. Kindly seated in a quiet part of the restaurant so we were able to chat. No attempt to move us on which was appreciated. Waiter overheard a comment about my husband's birthday. A slice of cake was a lovely gesture . Will certainly return.

Went to Prezzo Windsor for Sunday lunch with our friends and kids, we really enjoyed the food. The service was excellent, we were warm welcomed, our oval table had enough space for 6 and the chairs were comfy. The atmosphere is friendly, food was delicious, we went for desserts and weren't disappointed, kids had chocolate sundae with delicious fresh strawberries. Special thanks to the staff who served us, everyone was so helpful, polite and friendly. I would highly recommend Prezzo Windsor, it's a wonderful place to spend time with family and friends.

Had a great experience when I brought my mum here for her birthday meal! Was met by a polite, friendly and smiley server: Alfred! From start to finish our evening was lovely and this was, for the most part, down to him! So nice to be served by someone who knows how to smile and seems genuinely happy to be there! Was helped by the fact the food was delicious!

Had a great experience when I brought my mum here for her birthday meal! Was met by a polite, friendly and smiley server: Alfred! From start to finish our evening was lovely and this was, for the most part, down to him! So nice to be served by someone who knows how to smile and seems genuinely happy to be there! Was helped by the fact the food was delicious!

Unremarkable and overpriced food. Bruscetta was served on what seemed like a pizza dough base and the Tiramasu had no flavour and tasted like synthetic cream. Our food ordering was rushed ond once the main course was finished we were kept waiting for ages until I had to call at the waiter as he rushed around. It was not a very relaxing environment.

Service is brilliant 👏 staff are so friendly and helpful, food is great , after visiting the beautiful Windsor, this is just a perfect place to have a dinner 🍽

Nice area and good quality food, atmosphere is nice

Well, as fan‘s of the Prezzo brand we have seen some fine italian places of them. And all starts and finishes with the service personal. The food is good, no question about that. But they realy need to focus on service. Finaly left even without the desert which should be included in the kids mene.

Only went there as we had Clubcard points to use and still feel disappointed even though it was free. Waited 10 minutes to be seated at a dirty table then had to wait a further 20 minutes to take our order. Food very plain and basic (certainly not worth what they were asking). Then waited 45 minutes for our main. We had the mushroom Arancini which consisted of 4 balls rolling round a plate without any sauce or garnish. Then had there beef shin filled pasta which tasted pretty much the same as a tin of Heinz Ravioli . Certainly won’t be going back Unfortunately Windsor caters for the tourists who will never go back so most places charge the earth for average food and poor service

Check the bill. Crafty. Food ok. Service was busy. We couldn’t see the castle but that was fine as had just toured it. Just check the bill as have been over charged.

Delivery was over 30 mins late. Had to go outside to the guys car to collect our order. Food wasn't the best and luke warm. Pizzas came in a paper foil bag which had all the toppings stuck to the inside of the packaging, abysmal. Portion sizes were tiny. Only ordered from here as staying in airport hotel and usually love our local Prezzo.

Very cheerful tall waiter and short waitress ( am I allowed to say that these days) who were both very polite and efficient! Had the houmos….wow what a twist that was and great calzone….maybe another couple of minutes more but still good. Overall very impressed thanks

Amazing staff so helpful. There was no problem with staff helping me with a wheelchair ramp they assured I had downstairs seating when I booked. Didn't feel rushed. Was with friends and children and all of the staff went above and beyond to make it a lovely afternoon, we don't live near windsor and this was an amazing experience. Thank you so much for being accessible and supportive.

The staff members looked like they wanted to be anywhere else but here - and served like it too. The burrata pinsa was loaded with rocket when the menu stated chives. My husbands Alfredo chicken rigatoni was bland and tasteless. And the orange cheesecake was honestly the worst I've ever had. It was dry, mealey and not at all creamy like cheesecakes should be. £10 for a very weak blood orange margarita was unbelievable. We had a voucher which was lucky, as I'd have been mortified to pay full price.

Lovely food, great service and fab choice! Our server was attentive and polite! We had calzone, salad and pizza and everything was super tasty.

My grandad and I went here for lunch and it was delicious. I had an enormous vegetarian calzone, not just containing vegetables but also fake chicken and fake pepperoni which I think was a really nice touch and very vegetarian inclusive. I also had a biscoff cheesecake which was also amazing. Thank you Prezzo!

We came with two tired children after a day out at legoland. The staff were wonderful, kind and attentive. Food came very quickly and we all enjoyed it. We made the most of the fantastic offer of 'kids eat free' during the summer; it wasn't busy and we felt very lucky to have a nice chilled dinner.

Food was disgraceful. It did not look appetising at all. We ordered two pizza's and they looked and tasted like a Iceland frozen pizza's. The dough and peppers were undercooked. It wouldn't have hurt to put some basil on the pizza to make it look more appetising. I wouldn't recommend anyone coming to eat here

Great food, nice service and really nice atmosphere.

Chose here for a quick after school bite as they had a good GF menu & I have coeliac disease. The service and food was awful Place was empty and now I know why I got the wrong starter My pizza was doughy and inedible My husbands pasta was dry and tasteless The servers sit around at the back of the restaurant ignoring you Never again

Party of 12. Served by a delightful young waitress who took our order swiftly and was attentive throughout! Nice meal and Sicilian Lemon Meringue was just awesome 👌

We came here on a Friday early evening without a booking. They were very helpful and managed to get us a table. The staff were all very friendly and the service was quick. The menu was varied and had lots of options, especially for vegetarians and vegans. Prices are around average, especially for Windsor. Food was tasty and really well cooked with good portion sizes. We had mains and dessert, both of which were really nice. Can definitely recommend the lemon cheesecake.

This is the worst Prezzo I have ever been to. If Prezzo end up going under, then branches like this are entirely to blame! We went on a Saturday lunchtime and it was deserted. Despite this, we had to wait over 5 minutes for someone to greet us and show us to a table. The service was terrible - the waiter was unfriendly, didn't care check us or make any effort to make any sort of rapport with the customers. My pasta was overcooked, oily and disgusting.my friend's food was cold. We didn't bother staying for deserts- what would be the point?! Considering the fantastic location , you'd think it'd be heaving! My advice is to go elsewhere on the same street.

Lovely food, did have to ask for chips to be brought out as they were not brought out with the rest of the meal although service was still great. Would recommend

You were very mean to my boyfriend. He had the worst time there. Im soo happy that he is with me now.

7:45 Sunday, “Sorry, we’re not taking walk-in’s”. Seriously, the place was half empty. If you believe the media, hospitality is on It’s knees in this country. Not at Prezzo in Windsor though, good for them. Very accommodating at Zizzi’s down the road.

Ordered the kids 2 x ceasar salads today and we noticed some of the salad was brown and slimey, although they took the salads off the bill there was no real apology, one small piece pictured 🤢

Omg….what a rip off! Food tiny portions, pizza utterly rubbish and everything at least £5 over priced. This is my second visit to a Prezzo in a week. First without using Clubcard, yesterday with. Regardless, we had such an awful meal…no wonder no one was in there. What are you doing?! The house Rose is acid in a bottle btw 😔 I will never go again. Nothing to do with the waiter but I have to say, the lack of ambience, in fact any kind of vibe just dreadful! The music was even so out dated and such an odd mix. If I could give 0 stars I would. Don’t even go if you have vouchers!

I was here recently with my daughter and grandson and was very disappointed I had a ceaser salad and was give all the centers of a lettuce and very little actual leaves and about a teaspoon of the dressing . Very poor indeed

Poor chicken bacon and avocado salad, obvious cost cutting hardly any bacon and no longer with bacon. Complained got an apology but nothing off the bill. Poor

Fantastic service from Neha! So lovely and attentive. Food was lovely and setting beautiful. The pizzas weee very tasty.

We visited as a family of five. The food was delicious and all meals arrived at the same time. The service was excellent and we would visit again.

Took my two daughters and six young grandchildren aged 2 - 8 in Feb half term. Had fantastic service from our waiter Alfred who remained patient and polite throughout even though we were a noisy messy group. Food was great too.

The pizza was not even warm , cold as ice

Food was good.Service staff seemed less in number but they all were very accommodating . Very warm , service was quick . Was not so happy with food taste as I have experienced better ones in other prezzo’s.

It was great or maybe I was starving that's why

Delicious Carbonara from Chef Michal and top notch service from the lovely waitress Caroline. Will definitely be coming back :)

We had a birthday party for a 7 year old last night. The staff were friendly and helpful, however the food was DISGUSTING! Chicken, and Chicken Burger was dry the sauce was bitter, although they changed it for a burger, it was exactly the same, its like the "chef" was off and he/she prepared everything the night before!!! Never eating at this rubbish restaurant again! Ended up at the McDonald's next door just so I could eat something!

Had a amazing meal in here food was spot on and the server was very friendly and accomadating

Tasteless pasta with hardly any sauce added in the dishes.

The food was great , enjoyed it very much . The waitress , neha was wonderful . Thank you . Great view of the castle .

One starter came out then the other 3 followed 9 minutes later. Side came out with starter. Just a bit amateur hour when paying well for pasta and pizza. Won't go again.

Tasteless pasta dish, chicken out of a cheap packet. Cannelloni dried in dish. Garlic bread at £6.50 smaller than a pitta bread and not a hint of garlic. Horribly overpriced and bad value even using Tesco vouchers. Last visit to these chains.

Ich hab Zöliakie und es gibt dort glutenfreie Pizza, Pasta und Risotto sowie weitere glutenfreie Speisen. Sie haben extra eine glutenfreie Karte. Ich habe die Pizza gut vertragen. Gerne wieder :)

Great experience, and great staff! Pizza was excellent. Will be back soon!

Probably the worst Pizzas I have ever had. Shame as the staff were nice.

Sack the cook !!!!sorry the food today 2/9/2023 Was so bad my 10 year old rated it as the worst food he has had eaten out !!!his pizza was undercooked and the chicken was a plastic meat my bruschetta was a piece of dough with half of Tesco cheap tasteless tomatoes slapped all over it ,I’m not a tourist that pays stupid prices for local food I’m a local that won’t be going back ever 50 pounds !!! 25 would of been a insult to the food industry. Staff fantastic service great food disgusting cheap rubbish

The food was bland and undercooked. Service was so slow and the staff were unattentive and more interested in their phones than doing their jobs. I'm not surprised with so many teenagers on shift.

Had a lovely time with friends and our kids. Staff were great. Neha was a fab hostess. Will come back again !

The experience was ok, but staff needed some training in general customer service and delivery of food. Our main course was brought to us before we finished our starters or had the dirty plates taken away. The space itself was quite dark.

Food choice was good. All reasonable portions with good flavours. Staff were knowledgeable, if a little slow, particularly with drinks. Overall, a good experience, however, very expensive in my opinion.

Food was good. Starters came quite quickly and the mains didn’t take too long. Staff are friendly but very busy. Had to wait to be seated and took longer than expected for our order to be taken. Not the fault of the staff, it’s just they could have done with some extra help. Not been to a Prezzo in a while, but they used to do Peroni but now it isn’t on the menu so they suggest Poretti instead, which isn’t as nice.

Went a little wrong in my visit but they were more than willing to sort and make me leave feeling good about my visit! Il be back. The food I took with me was fabulous and friends food was good too apparently.

Food is very good, but service can be patchy, especially if a large group comes in. It also gets very loud when busy, as the room seems to act like an echo chamber.