Prezzo - Ellesmere Port in Cheshire West and Chester

From the start this place was a shambles, we are here 12 months ago and it was just as bad but as we were out and been sent a discount voucher by them we thought we would give them another go, we should have bothered ! Stood for 10 mins at the entrance waiting to be seen, we had booked a table in advance, we were eventually seated on a tiny table in the middle of the floor no room on the table and no room around us as my chair was hit by staff and customers the whole time ! We asked politely could we move to a slightly larger table and was told no were too busy !!! The tables in question stood empty for our entire visit … The drinks took ages as did the food, The food was overcooked and bland at best and for a chain restaurant was also very expensive £9 for a very small calamari starter … We then waited 35plus mins for our main which was just ok …… the server was slow and disinterested all night over all for staters and soft drinks an pizza for 3 the bill was £80 not value for money at all so thank god for the discount code . The assistant manager is the only shinning light in the restaurant …..

Attracted by free kids meals .. decidedto try . Wish hadnt bothered ....place looks dirty ..couches near dirty badly stained . Food bland .... childs chicken burger very hard ., even to cut with knife . Did complain and got cost of child meal back . Two adult meals and puds , two free kids meals and a baby bowl £ 60 ! Extortionate Toilets blocked Wont be returning

First visit to a Prezzo in a while with my wife and hugely disappointed. We both ordered the Chicken Saltimbocca. The ingredients had been cooked separately, so none of the juices had marinated properly through. It was finished with a crispy/ burnt piece of prosciutto on top. The crowning glory was a piece of cabbage, taking up over half the plate, so very little meat. Prices have really rocketed too - £10 for a garlic bread starter, £7 for a small can of alcohol-free beer and £3.50 for a single espresso. The most disappointing thing was the service. My wife had a 25% off food voucher she showed to Natasha, our server. Natasha took the phone without asking (grabbed is closer to describing the action) and started walking off with it out of sight - unlocked, with all sort of personal and financial information accessible. We shouted her back and she quite rudely said “How am I supposed to get the code if I don’t have the phone”. Good old fashioned pen and paper would be a start, but without pausing she took out a digital device from her apron (either her phone or a gigital order device) and took a photo of the code. Why didn’t she do this first of all? After that she was polite but cold and we left after paying. Service aside, I couldn’t bring myself to recommend this restaurant. The quality of the food is below what I would expect, even from a chain, and while the quality of the food has reduced (considerably), the costs have increased. The 25% voucher just about brought it to an acceptable level by current standards. There are several better options in the same parade, which I have eaten in previously.

Visited with my parents and kids. Had the 2 kids meals free as part of the one adult, one free kids meal. Pizzas were tasty. Chef and servers were really good with the kids. Good value for money and nice food.

Firstly we chose our meals, and ordered a side of garlic bread and were told two sizes available medium and small so chose medium. This arrived as a small to my surprise and was told they only serve small and large! Secondly drinks took a very long time to arrive. The mains arrived but my spaghetti bolognaise was spay with a dribble mince sauce with very little flavour so much so I left 3/4 . So had mainly just my side of garlic bred! Nobody came to ask how our meals were. When a waitress fin came to our table to clear and asked was everything ok with your meals I said awful and she took plates and left! She came with the bill, no discount for meal or any comments about it being unsatisfactory. We would not recommend to anyone!

It’s a great location & setting but the prices for the food on offer need to be reviewed. It’s a great place to visit with plenty of parking.

Great serve and good. Very clean. The staff were very knowledgeable about the food and menu. Great range of drinks on offer.

It was my birthday treat to go to Cinema & follow it by having a Calzone in a nearby eatery. I'd never eaten at Prezzo before and it was delicious. The staff were great & we all enjoyed our meals

Bit disappointed, starters were lacking in taste . Mains pizzas were average, my lasagna definitely not as good as previous visits, have had better frozen lasagna and they charged £17.50 for it . Service was good Wouldn’t rush bad

1st issue - Main meal incorrect. There was only 2 of us dining and they got 50% on the order incorrect. Not a great start. Waited over 20mims for the server to return with the dessert menu she had offered. Had to grab the attention of another server. Only 1/4 full so not like they were run off their feet and busy. Asked for the bill and to use a One4all gift card we had, was told they don't accept them. Paid the bill on debit card and questioned this with the manager. Was then told they do in fact accept the One4all gift card. Asked to be refunded my money onto my card and use the gift card. Was then told Prezzo don't do refunds, even if they are at fault!! Shocking! Still waiting for contact from Prezzo who still have our gift card and have taken the money from my account. Be wary! Happy to take your money but won't refund if they are at fault!

Brilliant gluten free meal and dessert for myself and my husband on Friday 27/10/2023. My husband is a coeliac and has to be very careful to not eat gluten otherwise he is VERY poorly. He chose the GF Chicken Carbonara Al Forno for his main and the CF chocolate cake for his dessert. I am not coeliac and so had the Chicken Spaghetti Carbonara and Tiramisu for dessert. They took GF food VERY seriously and it was served by a separate server on each occasion to minimise cross contamination. The food was delicious and the service very attentive but not intrusive. The restaurant was very busy and if this is the service they offer, I am not surprised why. The greeting and checking on our meal from the lady who welcomed and seated us was very nice as was the service provided by Holly throughout. A lovely visit and if we lived nearer, we would visit often.

Food was very disappointing, meat sparse in pasta dish , so reordered the ravioli which was tasty but cold in the middle. Staff were trying hard to be friendly but they seemed very busy .

Last came here a few years ago. Met a few friends. It was busy for a Saturday night as expected. We got seated and they took 40 minutes to take our drinks orders we said we'd order food as well as it was quite late. Waitresses were stood around. There was 1 lady rampaging cleaning tables as others went straight to stand at the till/ bill and avoid eye contact with anyone. Food was good. Risotto was small but lovely. Service was horrific. We saw I assume a supervisor..?? Argue with a customer about their order. When me and my friend asked for the bill. We normally split it. But the waitress just bought out the card reader with no receipt so we asked for it in order to pay out halves. Definitely won't be coming here again until some drastic changes are made.

We visited with family who were visiting the area. My wife's risotto arrived (all £15.50 of it!): a few spoonfuls. When we complained, we were told it is 'prepackaged' (apparently not the first time this excuse has been trotted out) and would she like to order a bigger meal?! The 'sundaes' were a few dollops of chocolate ice-cream without the advertised wafers. We left feeling like we had been treated with utter contempt, and had paid through the nose for the privilege. We won't be returning, unless we get free meals by way of compensation and apology.

We had some vouchers so decided to eat here before a cinema trip. Positives: the staff were friendly, the pizzas were lovely. Negatives: the pasta dishes were awful! Watery, tasteless and overpriced. We remembered why we don't visit these chain restaurants...

Waited to be seated while 2 waitresses chatted while a queue was forming behind us Sat down at a table where there had obviously been a child as there were fries on the floor that were not cleaned up The waitress took our order and came back 5 minutes later as she couldn’t remember 2 of our drinks Waited 10 minutes for the drinks and 20 minutes for food The pasta had very little flavour but the garlic bread was nice,no bruschetta so maybe tell people that when you sit them down as 3 of our party then had no starters The drinks are the Maoist expensive on the coliseum and they are the only cashless restaurant there and encourage you to use the QR code in the table to pay to save them time,they don’t worry about getting a tip as again the only restaurant on the coliseum to add a service charge Definitely not worth the charge as service cleanliness and food nothing special

Right from the start the waitress was rude .I tagged along with my son and bother, last minute. I was paying separately to them and had some tesco vouchers to use. They had 25% off but the waiteess was very rude bout it and wouldn't let us do separate checks ,which is possible. Point blank refused and tried to make us pay together. Never been so embarrassed 😳 in my life and the service was awful . The staff spent most of their time talking ,whilst the restaurant was a mess and turned customers away despite empty tables

We hadn't visited Prezzo since before Covid. So decided to book a table for 4 to see how it was getting on. Booked table for 19.30 and arrived a few minutes after. After waiting for a while a young man requested we wait in a particular spot as our table was just being cleaned and set up. I couldn't help but notice that their was a table for 4 ready and prepared but not offered. 20 minutes later we were sat down. Staff were polite and quite effecient. Two of us ordered the chicken tagliatelle which I found to be blind and lacking in sauce. I'm guessing that the kitchen staff has changed over the last few years. A head chef with experience is required to oversee the kitchen as food served was not value for money.

As many of the other reviews state, the prices have gone up exponentially in recent times and the portion sizes have decreased at the same time. Service was quick. Food was OK at best. Garlic Bread and Calamari were nice as starters. Penne Arrabbiata was OK but a bit bland. Spaghetti Bolognese was awful. So watery that everything slipped straight off the spaghetti so it was like eating plain wet spaghetti with a brown watery sauce left in the bowl afterwards. It also had barely any flavour. I can make better pasta myself at home. I get 2 for 1 here with Tastecard and would not visit without it because it's not worth the full price menu cost. Would give this restaurant a miss in future due to the food quality - food at other Prezzo restaurants is better and there are plenty of nicer restaurants in the vicinity at Cheshire Oaks.

We arrived for our lunch time booking, 2 adults 2 children. One child wanted the burger- no buns!!!! I ordered the Caesar salad and the other adult the lasagne. Other child had the bolognaise. Food arrived but no poached egg as described on the Caesar salad. No eggs!!!! Something will be done when we get the bill we are told. I asked did you not have lasagne sheets either as the “lasagne “ had pasta shells in it. Told that it’s prepackaged and that’s how it comes in. Turns out it was the pork and fennel Ragu! Several desserts not available either. Also the cappuccino had enough chocolate on the top to make a hot chocolate drink!!! Anyway bill arrived and the reduction was embarrassing! Still left a tip though!!!! Won’t be returning!!!!!

A very special evening for us enjoying a warm welcome with exceptional service from Laura . The food is really authentic and reminds us holidays in Venice . Matt the welcomed us warmly and introduced us to Laura who made us feel special . Helped us with our choices and made us want to come back . Well trained and talented person with great interpersonal skills

We had a very enjoyable late lunch and were seated quickly but given time to choose our meal and drinks. Our starters arrived quickly and were hot and tasty. As we were finishing our starters , we were joined by 2 more family members who initially were only having drinks, so just pulled chairs up to our table. They decided to have something to eat and, without being asked, a very nice gentleman ( the manager?) pulled another table next to ours which made it much more comfortable for them. All our meals were delicious and the service was excellent. Will definitely return and would recommend this restaurant.

Arrived at noon today Friday 10th February for a lunch time treat, seated quickly as it was empty, waited a few minutes for the waitress to come over and take the drinks / food order, was gobsmacked when she said, "sorry we can't serve food at the moment , we have just received a big food delivery" could be 1:30pm at the earliest you are welcome to wait, We where so shocked, we just said ok thanks and left.

We were seated quickly by the friendly host, our server was efficient without being intrusive and seemed to be working alone but was always there when we needed him, food was all great didn't are long to come out at all, lobed dessert the tiramisu was beautiful! Matt was great!!

As soon as we sat down the serving staff member informed us, there was no goats cheese or Parmesan Cheese. It’s an Italian restaurant without Parmesan, unbelievable. Once we had started eating our Starter the serving member of staff informed us there is no chicken for the chicken, avocado and bacon salad. Outrageous we had already started eating and drinking and then we are told there was no chicken for the salad. I doubt we would have stayed had we been informed of that prior to ordering. On another note the prices for a pasta dish have increase by 65% in the last 18 months. Authentic independent Italian restaurants are now cheaper to eat in and all the food is made to order, clearly unlike Prezzo’s who are ripping the public off. Never again will I support that chain. Regards Mark A

Waitress Harriet was extremely rude and clearly didn't want to be there. All starters arrived except olives, the only starter that required no cooking, no apology ! If you run out of a drink don't expect another one. Lasagne was awful and the smoked salmon...

Used to look forward to dining here but not anymore I am afraid. Service was really slow. Worst of all was the price increase. I know the whole country is affected in one way or another but honestly you will be loosing customers. A glass...

Called for late lunch following a ‘hectic retail therapy session’…….A lovely open and light restaurant, shown to nice table setting, view over restaurant - people watcher! Good lunch time selection, service very good despite it still being busy. Typical your usual pasta, pizza, salad selection,...

We booked a table… just as well as they were turning people away in droves the Saturday evening we went… The welcome was fine, menus for the children were provided and we were shown to our table. Our waitress was pleasant enough but seemed in...

A great spot if your shopping at Cheshire oaks or going to the cinema. The food was freshly cooked and hot but a bit bland and the pizza didn’t have much toppings on it, but it was large and filling - like all other Italian...

I never leave any reviews before but this experience and disappointment, I feel I should. Took my kids for food here as a treat, but I am really disappointed! Starter and main are awful, bland and tasteless and expensive for what you'll get even with...

Booked a table over 4 weeks ago for 9 family members, arrived OK sat down and when ordering from menu to be told didn't have this or that is not what you should hear from a main restaurant, mains came out and for 1 member...

Visited after cinema...'Arancini' absolutely awful...overcooked and total mush inside... calamari passable, chicken breast tough and overcooked, served with mushrooms that you'd swear we're tinned, pork and fennel pasta smelt strange, no sign of fennel. All food must be prepared and frozen special for Prezzo...the chef...

Had dinner here on Friday night. Really disappointed with portions and price. Couldn’t believe we go half a pitta bread with garlic cheese for nearly seven pound, been the meals have been increased by nearly fifty percent and yet you get smaller portions. Really disappointed...

Me and my friend ordered the crab and lobster ravioli £35.90. Works out at about £2.00 per ravioli parcel . We were starving when we arrived and even more starving when we left. The portion was a starter!!! Not a main meal. Surely you don’t...

We have been to many prezzo restaurants and it always seems the food at the CheshIre Oaks branch has always been by far the nicest. The staff are always welcoming and helpful. This is our favourite Prezzo restaurant by far!!

Uber eats deliveries passing through while dining. A tiny garlic bread is £7.25. They messed up our order and said they’d knock it off the bill but never did at the end. We were too annoyed to complain. A large pizza is £20. Maybe everywhere...

We booked a table for 2 of us yesterday, after shopping at Cheshire Oaks, the staff couldn’t be faulted, nor the food. Staff very attentive, and food well cooked, and hot. Definitely a 10/10 from us, we’ll be back when we are this way again.

Having had a lovely day out at Chester zoo we decided to stop here for dinner on the way home . Having checked the website it clearer stated , walk ins welcome so we didn’t feel the need to book a table . On arrival...

Terrible experience, won’t be returning. Seated at 5.00 for a 5.15 table. Restaurant had a sign saying no walk in’s booking only. We ordered & our starters arrived at approx 6pm. Starters cleared away at 6.40 after empty plates sat on the table for 25...

Was very quiet on arrival so was shocked to be waiting for a table. Was eventually seated and order was taken very quickly however in a restaurant that had 6 other customers it took over 40 minutes to receive 2 meals, one was a salad!...

Food is not what you expect from authentic Italian even for a chain expectations are higher. It had definitely gone down hill and food was a 6 at best! Pizza was cooked but crust looked anaemic! Pasta was ok, hard cheese was even cheap looking...

My daughter was celebrating her birthday and picked to come here. We pre booked a table and specified it was birthday celebrations. When we arrived we were advised they were very short staffed and would be a delay 30 minutes for mains. The server said...

Another great meal. The quality never disappoints. Service was prompt and staff very friendly. Special thanks to Jacob who looked after us and even laughed at my joke. Thank you

Food was lovely and very hot. Staff friendly. Only downside is we felt very rushed with our food and the side salad had seen better days. Very wilted and very dry. Be a while before we return here.

When our food arrived we had recived the wrong order, when we advised the waitress she shook her head as if it was our fault despite what we had ordered with no apology or anything. Food was then re ordered and we were left without...

My boyfriend and I went last night for a date, not only did our food take over 40 minutes to arrive, they managed to somehow mess up garlic bread. It cost just over £5 and was bland. The burger my boyfriend ordered was also bland...

I have food allergies which the restaurant were aware of as id ordered gluten free pasta, unfortunately I was very ill after eating the pasta, I wouldn't trust or recommend this restaurant again.

Came here for an evening meal for three. Never eaten here before but was so glad we decided to try it. The staff are really friendly and attentive. We had an issue with one main course as it contained peppers (not listed on the menu)...

Ate here whilst at Cheshire Oakes as is only around 5 minutes walk from it. Friendly staff and relatively quick service. All courses were very good - only negative is the burgers were a little chargrilled for my liking but still tasted ok. Would recommend,...

My partner has a food allergy and the staff could not have been more helpful. Food was well presented, freshly cooked and tasty. Staff were very friendly and attentive.

We were heading to Wales from Manchester for a trail run on Snowdon so we just stopped for a quick dinner here on the evening before the event. We wanted to eat a seafood pasta or risotto or something like that. Well, we decided to...

Telephoned yesterday to check they were serving food outside as we were coming with our 6 month old puppy and to make a booking for lunch. As the only outside customers, when we arrived our table was ready and waiting for us. It was raining...

Booked a table for this restaurant as I recieved a voucher for a complimentary bottle of prosecco for my birthday. My Husband had the lasagne with the Garlic bread with caramelised onions to share. I had the oven cooked sea bass potatoes black olives ect,...

Was here with family on 31/8/21 staff were excellent nothing was a bother even though I managed to mess up some vouchers we had the young lady who served us was brilliant and sorted it for us ,the food was lovely and a really good...

Booking a table is mandatory however it is very quick and easy to do. Covid friendly and the customer service was great,food came very quickly and was amazing.Highly recommend

Fab food and excellent service from Maria. Feeling very full now. Service was fast and food was piping hot. Will be back again!

Service was good, staff friendly and food was tasty. Good choice of mains, pizza’s are large (even the regular size is a good size). Plenty of pasta dishes, and burger fir those not wanting Italian food. Desserts were really nice, so save room for one....

Got to admit, after my friends suggested going to this particular Prezzo I didn’t really want to go after past experiences. Arriving we were seated, everything went well. Orders were taken quickly, we didn’t have to really wait around. Food arrived quickly too. Most of...

Managed to book a table here on Wednesday night. The whole area was very busy and we struggled to find a parking space. Our waitress Josie was marvellous and didn't mind when we asked to move table, it was too cold sat close to the...

Had a voucher for both of us to go out for a meal. Lovely place and I love the decor! (May take the colour pallet as inspiration for the house). Lovely food and really lovely, friendly staff. Thank you so much to all the team!...

Just writing this after leaving Prezzo Cheshire Oaks.... food was very tasty and plentiful, service we received from our waitress was spot on. Unfortunately our night was slightly spoilt as we were quite uncomfortable by the actions of one of the other waiters on duty....

Came recently with my girlfriend, we were both extremely happy to find a restaurant, as it was our first time out in over a year. We were happy to get a table as our past experience was good. Our food came out to us way...

Visited on Sunday night, had a lovely time service was great food delicious and have to say it was lovely to see the staff back again, (lisa and Klaudia)young lady manager always a pleasure to see her we visit before lock down same lady served...

3 course and wine deal with buyagift was excellent value. We had the garlic bread with mozzarella to start which was delicious, the carbonara and bolognaise were not amazing but tasty and the desserts were divine, would recommend the cheesecake and tiramasu. Would recommend here...

We had a lovley meal the other day staff very friendly manager that was there young lady was lovely and i have to say we had the cuitus cooler moctaila they were amIzning and food was perfect very quick service as well, will definitly be...

Very nice visit, Klaudia and Petra gave us amazing service and the food was delicious will definitely be returning

My wife and I visited here on Friday. As my wife was checking the track and trace on the window the assistant called us in to ask about our reservation and didn't ask if we had completed it or looked to check or asked us...

We visited Prezzo for an evening meal for our Wedding Anniversary and had an excellent time. The staff were extremely friendly and helpful, and even allowed us to move our booked table to outside because it was such a warm day. The food was amazing,...

Visited with a small group of friends. Staff were friendly and efficient, table a little small once the food arrived but we managed. Menu has good choice and a 2 course deal every day which is excellent value. The food was very good, better than...

Had a lovely meal our waitress klaudia was very friendly and helpfull specialy with our voucher buy a gift as we couldnt get a code but she has sorted everything for us, thank you very much definitly will be back.

Had lovely food out waitress claudia was very friendly recommended her favourite posh pepperoni pizza wich was one of the best pizza i ever had we definitely will be back hopefully will be served by her as well

Lovely food nice atmosphere worth every penny ,staff very polite and chatty make you feel at home especially young chap called Jacob ,will be back again.

Service was friendly and quick.Food was the usual fare you'd expect from a prezzo, got the feeling it came from the teo can dine in for 10 pounds section at a supermarket. More likely m and s than tesco though. Not a complaint, you expect this from a big chain site like prezzo and was tasty enough.

Me and my 2 Friends Visited Prezzo and we was greeted by Klaudia who was very helpful and Very polite And lisa was our waiter she was very polite and Made us feel very welcome We will be definitely visit again

Food was lovely. Not enough option for dairy allergy but Jacob was very helpful and more than willing to go back and forth from the kitchen with questions.

Came with my mate and sat outside, was served by Jacob he was very friendly and attentive! A real credit to your company and team at Cheshire Oaks!

Didn't book, however was seated straight after having track & trace details taken. Food was lovely and staff very attentive especially Jacob!

Really nice environment and service was 5*! Manager running shift was very friendly and attencious(couldnt get her name) Jacob looked after us and we had a really good time. Side plates, extra cutlery, check back on food and offered second round of drinks. Used to work as a waitress before and his service was bang on!Great time on a sunday night and we decided to stay for another round of drinks Thank you for your service! Rita

This restaurant is really nice and everytime we visit we are always greeted with a lovely smile...the food is always lovely and the service is excellent and great value for money .

16 of us visited Prezzo to celebrate my birthday. I visit regularly and it was lovely to share my enjoyment for the restaurant with my friends on a special occasion. Most of us ordered off the 2 courses for £15.95 menu which was really good value for money and everyone really enjoyed their food. As ever, the friendly staff made our visit extra special and nothing was too much trouble for them, particularly Lauren and Maria.

Called in without booking for an early evening meal at around 630 pm. The starters were hummus with pitta and breadcrumbed mozzarella. Both were reasonable portions. For main we both ordered pizzas which were a big size. One was the goats cheese/peppers and I had chicken with caramelised onions and peppers. Service was good and we both enjoyed it.

The pizzas are far above the best option here. My chicken dish was very ‘Frozen fillet’ but my husbands pizza was gorgeous. The staff were lovely and attentive.

Booked online, not been before. Followed website directions and Google map directions which took us to Cheshire Oaks shopping area. Couldn't find restaurant there so rang phone number twice. No answer either time, just an unhelpful recorded message. Gave up and went to Pizza Express for an excellent meal.

I went here with my baby girl, friends and their 2 children and we had a lovely meal. The staff were efficient and friendly and lovely with the children. The food was gorgeous and reasonably priced. Will definitely visit again!

I regularly come here with my partner and have yet to have a bad meal. The service is excellent and even when they are busy you are not kept waiting long. They provide good authentic Italian food and wine at reasonable prices.

Went after the cinema. Service was fine. Pizza tasted sweet as did the pasta dish, the meatballs were to my eye and taste clearly not freshly made and appeared processed. We had a prosciutto board to start, which I could have produced and made to look better by going to Aldi

For what you got and the time you waited, it was not worth it in my opinion. Definitely do not go if you have somewhere else to be later on at a specific time I.e cinema! The food itself was okay

Visited on a Tuesday evening before going to the cinema. We were greeted within a minute and seated. That's their only saving grace. Took an age to come over to take our order, by which time we were ready to order both food and drinks. When asked if we could place our food order too the waitress said she couldn't take a food order as she was "already behind"...confusing! Our drinks were served not long after but this waitress (a different one) also couldn't take our food order, we were told "someone will be over now". They weren't! Other tables were seated next to us and subsequently had their orders taken. We had clearly been overlooked. I should mention that we had our 5 year old with us who was getting aggitated and kept asking where her food was. On the brink of walking out, a waitress eventually took our order. By this point the two tables next to us, who had arrived AFTER us, were eating! Ten minutes passed. At the 15 minute point my partner called the waitress over to ask where our food was. She seemed flustered but went to enquire at the food preparation counter. She came back within a minute to say it wouldn't be long.....another ten minutes passed with not only my partner and I getting increasingly annoyed and increasingly hungry but our daughter crying for food (and probably bored!). My partner went to the maim bar counter to speak with the manager, the manager came over tp our table and offered us free drinks. My daughter and I were drinking tap water so I refused his offer. I told him many others had arrived after us and yet been served (and eaten) before us and that our 5 year old had been waiting over 40 minutes to eat. He said he would "sort something out".Our food arrived eventually - over 45 minutes after being seated! It was tasty, no faults there. We were however eager to leave so ate and called over for the bill. The manager said he would knock 50% off to compensate for the very long wait. The bill came to £23. We paid and left. On the drive home however we wondered why it had cost us what it did despite there being 50% off. We had two mains (£11/12) a children's meal (£3.95) and one Coke. Diddled good and proper! And we missed our film. Terrible service. We most definitely won't be returning.

Really disappointed, I usually love it here but this time was a shambles, I will start by saying the food as always was fab no fault there! What let’s this down was the service, we were stood waiting for a possible table for 2 for at least 5 minutes whilst being ignored by all members of staff (I am happy to wait for tables or when people are busy to have to hang on) but no smiles no hellos no ‘I’ll be with you in just a moment’ not a great start! We were then seated and left for a further 10 minutes before even being asked for drinks it just carried on like this for the rest of our evening waiting stupid amounts of time for things! Not the good and most likely won’t be coming back

We had lunch here on our shopping trip really enjoyed the food and portion size was great the garlic bread with cheese and caramelised onions was to die for staff were friendly couldn’t fault this restaurant and will definitely go back when we are in the area..

We arrived at 5.30pm on Saturday. Seated and order taken soon after we sat down. Within an hour we had starter and main.

Once a again we returned to Prezzo for our family Xmas meal , this years menu better than last years , as the good old favourites returned . I had the spaghetti king prawn followed by the sticky toffee pudding , an outstanding combination, that I return for time after time , with a carafe of red wine , you just can’t beat it and look forward to my next visit .

You cannot go wrong with our local Prezzo at Cheshire Oaks, it is a family favourite and we have never had a bad meal there. Tonight, we again have had a lovely meal with fantastic service from Anna Maria. New to the menu is a garlic mushroom pizza with avocado which was delicious.

Arrived at 4.30pm on a Saturday and was told there was a 25 minute delay on food. Looked around, and restaurant at 20% capacity max! Sat down and ordered drinks and food (shared starter and two mains). Was attended by two waitresses up to this point, both miserable and clearly not bothered about giving great customer service.

Really enjoyed a three course meal at Prezzo, Cheshire Oaks. Staff were friendly and attentive, the food was excellent and well presented, couldn't fault a thing. Will definately be visiting again. HELEN AND NIKKI

Friends and i meet for dinner once a month but had been a bit longer as dad has been in hospital. Waitress who showed me our table asked how i was as been longer than usual and asked about my dad who sometimes goes with us as a family.

In a few words I had a great meal,great service,not had to wait long time for a table even the restaurant was busy.thanks to the chefs for my amazing burger (I am a fan burger).and thanks to the staff for the good service.

My partner and I came here for the second time and again enjoyed our food. The staff were friendly and the food tasty. My partner had the calzone which he said was nice and I had the sea bass which was cooked to perfection, the top crispy which is how I like it and it was accompanied by tender-stem broccoli and greens with tomatoes. Would of been 5 stars however I found my meal slightly under seasoned.

Food is amazing. My favourite restaurant by far. Staff are really nice and helpful. Pasta dishes are my favourite so tasty.