Bella Italia Chester in Cheshire West and Chester - Phone Number, Reservations, Reviews

Nice food for a chain wine was acceptable and the price reasonable give it a try

Very lovely waitress in a very busy lunchtime. The doughballs with garlic butter were delicious followed by baked salmon My husband enjoyed a very enjoyable thin pizza with lot's of meat, he enjoyed the doughballs with a very spicy ndjua sausage. Lovely seats in the window in the sunshine

Lovely traditional restaurant excellent food superbly presented helpful friendly staff great atmosphere

Great place with very nice service.

Being in this restaurant I received great pleasure from the food and of course from the service. Thank you wonderful Toni.

Didn’t get to try the food because in response to the waitress’s question about allergies, to which we replied that one of the party had a fish allergy, the waitress promptly told us we would have to access the QR code on the menu to check which menu items were unsuitable. The serving staff should know their menus so why should we have to find out for ourselves? The lady also informed us that the WiFi signal was weak and patronisingly advised us she would help us access the QR code!! At which point we left and found a lovely little independent cafe just up the road whose staff couldn’t have been more attentive and helpful.

It was a sunny yet rainy day. At first our group of 7 chose to be seated outside, then after Emilia patiently took our large order, it started drizzling. She swiftly relocated us inside without hesitation. Friendly and attentive staff, would actually recommend an Italian chain restaurant for once.

Very very slow service. We waited more than 1 hour to get our meals.

Absolutely fantastic service from start to finish , keira who served us was friendly, accommodating....superb ...Great food

Firstly, the position of the waiting point is very awkwardly in between tables which means if you aren't seated immediatley it becomes very awkward if those tables are occupied. We had to stand by two tables full of people for a few minutes smiling awkwardly. The food is always great at Chester and I would recommend a visit anytime. My only other gripe is that although the staff are always lovely and a pleasure their never seems enough. They are always seemingly run off their feet, this is evident from the minute you step foot in the place and have too wait a few minutes to be seated. It always effects your willingness to ask for other items over and above your order as you don't want to add to their, seemingly, fraught shift. Not sure if this is a management staffing issue but they always look like they need at least one more member of staff.

Visited today whilst in Chester for a few nights. Food and drinks were really good enjoyed it all. Service was top class especially from Holly (she makes the place) she was especially attentive to our 6 yrs old grandson, took his order first giving him crayons and colourings. Making sure he was happy and content. It was a pleasure to dine there and will most definitely be back. Thank you 😘

Great food great service and lovely people. Came for a pizza after the races and made to feel really welcome! Thanks very much..excellent

Staff all very friendly! Food was delicious. Our server was Bella and she was amazing. Will definitely be returning.

I wasn't disappointed. All dishes tasted delicious.

Warm welcoming, great service, fantastic food Staff were brilliant with the children

We ordered the Prawn starter and Marco Polo, (duck pasta) The meals were superb. Excellent service from Diane.

Me and my Husband visited Bella Italia, Chester today (2nd August 2024). We were served by Diane. Diane was absolutely lovely, very welcoming and attentive. The Veggie Calzone was gorgeous as was the Marco Polo that my Husband ordered. All our food and drinks ordered were great. We cannot fault our visit in any way and would like our thanks and comments to be passed on to Diane if possible. Many thanks. Lesley & Geoff. 😊😊

Good restaurant offering fine choice of food. We've been before a year ago and it's still good.

Very good servers, always smiling and very friendly. Food was fantastic. Our server Diane is amazing 😊

Excellent meal and had a wonderful waitress named Hollie who took great care of our table! Loved the sticky pudding!

Celebrating both our birthdays in Chester. The young waitress around 18 asked me for ID to order wine. Ok.. I’m closer to 30 than 18.. gave my ID and said we are both celebrating our birthdays. Assuming she might say happy birthday at the very least.. she said absolutely nothing. Then at the end had the nerve to add on their own tip. (They didn’t ask if we wanted to remove it). Just came over with the card machine with the price already entered (adding a tip). The food was nice. Just the customer service came across miserable rather than friendly. Tips should be earnt through good service and not expected.

Fantastic gluten free options. Very good food as well, not a given with GF options. Staff were fantastic to . Isabella our waitress was great, very helpful and polite.

Couldn’t have asked for better service. Holly (don’t know surname) was fabulous and amazing with our little girl! We will definitely come back.

Bella was a lovely waitress and she looked after us really well.

Perfect! Good service 😘😘 Thanks EMILIA

Emilia's kindness and very tasty food. Very good service.

Very busy place, we actually waited 1hr for our food, which was lovely, however the wait was far too long, one time we were thinking about walking out, but we perceived and just sat in our seats, just waiting.

The team were so welcoming and lovely and the food was amazing! Came back for a second time and will definitely come back more!!

Excellent place. Friendly staff experience. Loved the food we had and I recommend; Pollo fungi, chicken bbq starter and meat feast pizza. Excellent work

Absolutely amazing service today. Came to celebrate my new job with the family and got a beautiful design on my desert and free shots for the table. Will definitely be coming back to the beautiful restaurant soon!

Food was really good and Nancy our server was amazing she was very friendly and welcoming customer service skills were outstanding she made the whole experience very joyful

We were served by Emilia she was fabulous x

Diane was lovely - really helpful and friendly

Great service was very busy but quick serving us

Fab service, good food, lovely atmosphere. Jess was an excellent waitress. Excellent value for money. Gamberoni pasta was very nice

23/06/24....Top service as always 🙂 Previous.....Very rarely put 5 stars 🌟 but the manager was quite excellent

Lovely waitress Nancy,, couldn’t ask for a better waitress. So helpful and food was delicious.

Nancy at Chester Bella was amazing with recommendations and service, thank you so much.

Great food and service as usual, thank you to Charlene. Recommend a shot of limoncello too.

Superb service by Jane. Food was nice too.

Lovely place to eat good Italian food. Very nice, attentive and helpful staff

I Like to say that Diane & Keira ware very present and helpful. I like to add that when I was in London and I had tried various restaurants, but your's was the best by far.

Nice lunch Lovely waitress named Emilia asked about allergies Service was good food was really nice And tasty very hot and freshly cooked Only downside was we where sat near to bar area it was noisy loud bottles thrown into the bin And the toilets up a flight of stairs Iam disabled so this was difficult for me So wouldn’t advise anyone with walking difficulties or wheelchair to visit x

Great food served by lovely staff.

On entering met by Nancy who immediately gave us a warm welcome and her friendly helpful attitude was prevalent throughout our meal, lovely smiling face, chatty but not intrusive, recommended the cheese and caramelised onion flatbread for starter, great choice! Nice enjoyable meal, made more enjoyable by Nancy's smiling helpful demeanour

Had lunch with my mother as we had an in Chester we had a pizza and salad

Food was outstanding and the atmosphere was so lovely, could have stayed there all day. The staff are so friendly and welcoming ☺️☺️

A very beautiful and very rich place.

Reliably gorgeous food. Great service. Lovely atmosphere. Good music and not too loud.

You know what, was really good. Popped in because we needed to feed our child and we were both starving but the food and service was really great!!! Had a Gamberoni mixed salad, garlic ciabatta, lasagna and a pepperoni pizza even the chips were great! Thanks Toni, Emilia and the chefs! One happy family

Did not rate the food at all bolognese was dry . carbanara had about 3 pieces of meat in it. Garlic cheese flat bread and fries where rock hard . And the rack of ribs had far to much sauce of them was very sickly 😷

Been waiting for about 20min. Nobody cares to even ask if we want something.

Just a lovely place with great food. Calamari was among the best we ever had, the pizza was delicious with terrific crust. Emilia and all the staff were delightful.

Emilio was fantastic always attentive to our needs made our day special great personality as well we will be back 5 stars

Absolutely lovely meal, we used Tesco vouchers which was really great (can't be used on drinks or other offers). The staff were super lovely, they asked about allergies. The food was really hot and super tasty Everything was clean

Absolutely awful experience, me my partner and our toddler attended here yesterday and it was just abysmal. first of all I was served a flat coke and the ice melted within minutes of it being on my table, the waitress was really awkward about it when I asked for a replacement. Secondly the food took absolutely ages to be served and I had a hangry toddler that was crying at this point because she was hungry, we waited nearly an hour for food to be served to us. The restaurant is rediculously small it’s hard to even move around in it. Thirdly I took my toddler to the bathroom to change her which is also stupidly small, hard to move about in and the baby changing table blocks one of the toilets and the other one was out of order so I had to rush changing her as people stared at me because I was in the way of the cubicle. Couldn’t be helped though really! What a stupid place to put a changing table. And finally my daughter trapped her fingers in the bathroom door and was crying her eyes out for not one staff member to ask me if she was okay, we sat on the restaurant floor for 10 minutes me and her both crying as it was very traumatic, my partner had asked the staff for ice for her hand and not one of them still asked if she was okay or what had happened, just completely ignored. I would honestly never go here again even if someone paid me to. Imagine having a restaurant and not knowing how to run it or even not be ignorant to ongoing surroundings.

Paid extra for chicken and no chicken. By far the worst carbonara I’ve ever had, I’ve had microwave meals with more taste. Absolutely terrible.

Food was amazing, would highly recommend the sharer starter board! Great service, staff couldn't do enough for us, just wish I had enough room to have a pudding. Food was very filling!

Absolutely disgusting . Had cannaloni which was just tomato sauce .bits of frozen fries as a side. Tried to charge another £6for service. Never ever again. Had to go to manager as basically ignored us when we wanted to leave .don't go terrible terrible place .

Beautiful place to go, little disappointed in my Lasagne it tasted like it had been microwaved 😳 however it's atmosphere and service were top notch

Great service, especially our server Keira! She was lovely and had great customer service :) We had two margherita pizzas, and they were delicious; will deffo come again! The arrival of the food and the bill was quite slow, but understandable because not a lot of staff out front and it was a slow day.

If you've ever been to Canada and been to Boston Pizza then you've been to Bella Italia. While the food and ambiance were OK I somehow expected...more. the food seemed to be mass produced, our server was lively but run off her feet and the noise could only be described as a din, but welcome to Britain on a Saturday night.

Only been twice but with times the service was outstanding and the food absolutely delicious will definitely be back

We had a delicious meal at the Chester Bella italia ,which was improved upon by the excellent service we received by a lovely lady called Toni who was so polite and helpful a definite asset we will most definitely be returning next time we visit Chester.

The staff were hard workers efficient and friendly they were helpful with my husbands requests and the cocktails were great x

Service was great! Restaurant was clean and tables were cleared. We ordered Olives, calamari and king prawns to Start. Olives and King prawns were really good. Calamari, well there wasn't much too it, felt it was like the end of a bag and it was all just the crunchy bits. Tried to pull some apart and there just wasn't any calamari in it. We ordered a chicken and bacon pasta dish and which was fine and i ordered the seabass which really disappointingly had soggy skin. I've never been anywhere, where the skin isn't crispy on a seabass fillet. So, on a whole, service was great, food was definately average, we had the taste card paying a total of £45 (2 starters, 2 mains and 2 large soft drinks). I would have been disappointed if we had to pay £75 for this lunch without the taste card. In fairness, we were asked if we were happy with our meals and we said everything was fine.

Nancy our server was a lovely lady, very attentive and nice to talk too, a credit to your team. We enjoyed our visit, the menus have greatly improved too

The food was amazing, the atmosphere was really good and holly our server was super friendly along with all the other staff

A lovely, busy little place - I know it's a chain but it doesn't have that chain feel to it. The staff were very pleasant and made us feel welcome. The food was very nice especially the meat feast pizza. The fact that we used Tesco vouchers (not for the drinks) was a bonus! Thank you. 😊

Came out for a day trip to the town of Chester ALL the way from Manchester, I was craving something different… After asking the locals for recommendations, we entered Bella Italia expecting our souls to be whisked away to an Italian countryside. It was not Italian countryside, rather an Italian abomination. Upon arrival, we were served at a host station that looked like an extension of a dinner table, which was rather uncomfortable when there was a family of four eating there… We were seated at a table that was in the middle of the restaurant, meaning we had to move the entire table every time anybody wanted to get past… After ordering a coke, which was extremely flat with ice that was already melting, I asked for a replacement which took 10 minutes to arrive. Our hostess, Nancy, was the only nice thing about the restaurant… She ensured I was warm by turning on the heating. Upon asking for the bill, I forgot to add my student discount so the waiter took my phone and read my messages too! I manage my own restaurant and after all my hospitality experience I’ve never seen anything like this. Nancy deserves a raise, the rest was abysmal. Wouldn’t recommend. 💔

Excellent food and service, would definitely recommended when in Chester.

Unfortunately the food wasn't fresh and was heated up pasta, which resulted in it being 'soggy.' Tiramisu was tastless. You can go alot nicer places for the same price in Chester. Sadly, we will not be returning.

I was visiting Chester and I decided to have lunch to Bella Italia. Food is delicious and I definetely will come back again! Nancy is a sweetheart, served us with care and she was very polite!

Had a lovely birthday meal made more enjoyable by Diane who was very chatty and attentive. X

really nice and really good communication

Great service Emilia was great very efficient food was good 👍🏻

Lovely experience with holly and the team . They looked after me and my dad , the food was good and we enjoyed the night .

Great food.Friendly efficient staff, especially Holly!

This restaurant is really good, food, environment and staff. Everything good. Thank you Nancy for helping us. We have great time.

Nancy looked after us very well, lovely welcome to Chester

The food was gorgeous and the staff were fabulous we had a lovely girlie lunch Thankyou Toni and Emilia for looking after us Love Sam and Toni

Food was absolutely delicious and always is at Bella Italia! Emilia our server was absolutely lovely and catered to all our needs

Amazing food as always, staff are always very nice polite and welcoming.

Very good service better than majority of places , very happy with all of the above

We had a fantastic meal and excellent service from Holly at the Chester restaurant

Holly was fantastic. Made us feel very welcome and was very friendly and professional. She is a huge asset to Chester Bella Italia. You are very lucky to have her working for you.

Great service from Nancy. Busy but attentative

This restaurant is really really good! I recommend 100% and the service !!!!!! Thank you Emilia From Colombia

All the staff were so kind and accommodating as I had a disabled dad and a pushchair. Nancy was amazing. She was so kind to my 2 boys and just a general nice person.

Fantastic service, especially from Charlene. The food was incredible.

Staff went above and beyond to cater for us, and very accommodating with people with allergies, by informing us of what dishes weren't suitable before ordering. I would like to thank Holly for looking after us and our meals.

Amazing staff,the food was amazing.if you are are pasta lover please try once.highly recommended.served by David and lady I don't know the name but everything was fantastic 😊

My boyfriend decided to take me here for the first time, and i absolutely loved everything about this place our waitress Nancy, was amazing very friendly and attentive. The food was absolutely delicious and will definitely be returning!

Great service, popped in for Dinner on Friday evening. Not too busy. Food was well prepared and quick service. Thanks

Very helpful service from Nancy with helpful recommendations. Lovely pizzas

Went here for work colleague farewell meal, food was devine x

Main reason for the 5 star review is Holly, our waitress! She was fab. The staff there didn’t bat an eyelid when our daughter spilled he whole drink and they replaced it without charge or being asked. She was really friendly. Food was very good and we had a really lovely time.

David was amazing he was patient and respectful

Relaxing atmosphere. Nice and kind staff. Food: pizza nothing to highlight, good enough to fill your stomach (insipid), carbonara (cream and cooked bacon which was the only ingredient to be noticed or tasted).

Fantastic service as usual, our waitress was Emilia who made us feel very welcome and the food was delicious!