Pretty Things in Horsham

Lovely food and service for lunch with my family. Really yummy sandwiches, cake and a brilliant kids lunch for my daughter.

My mum and I went with my 2yr old daughter in March 2023 as a Mother’s Day treat. The first time we have done something like this, I choice Pretty Things for afternoon tea as I had heard great things about it and wanted mum and I to have a treat. My 2yr old daughter is under medical review for autism and because of her autism she is very picky with food, I bought bread and ham from home for her to eat (no branding visible, anyone else could have seen and assumed we have purchased the food from this establishment) and the manager/owner came over to us, stood over us and was confrontational in her tone of voice when telling me that outside food was not allowed. She was not kind or understanding in her approach, she did not seek to find out why I had separate food for my daughter, I tried to explain but she was not interested and kept reiterating that outside food was not allowed. In the end I order ham for my daughter, which my daughter did not eat because she is used to eating thinly sliced ham and this ham was thick sliced. I was reduced to tears from how confrontational and unkind this manager was and embarrassed for how she had spoken to me in front of other customers. I would NOT recommend this place to anyone who has children with additional needs and picky eaters. And to think we were treated like this when we had paid £60 for 2 afternoon teas!! Absolutely disgusting behaviour AND we did not get out £10 deposit back. Terrible experience, no point of having a such a pretty place if your staff are not able to have an element of empathy and or kindness to ensure customers have a nice experience. All the manager needed to do was to show me the courtesy or crouching down to my level, the dignity of not speaking over me and with a raised voice and to show some understanding with a gentle approach…it doesn’t take much to be kind.

Absolutely fantastic venue for my tweens birthday afternoon tea. Fabulous venue, wonderful food and great staff. Highly recommend!

One of my close friends couldn't make my hen weekend so want to treat me to an afternoon tea. This was my first visit to Pretty Things and it was brilliant. The quality of the food was amazing, plenty of fillings in the sandwiches and tea topped up frequently. The staff very attentive. The venue is appropriately named, it was so pretty inside and out. I will definitely return! If you are thinking about it...book it!

I never left a review but felt I needed to on this occasion….Came today for my daughter’s birthday. Not very welcoming on arrival when my other daughter came with her 2 children in a double pram- was told no room for her pram and it would need to be stored in the courtyard! Outside, which got rained on and were told they had cctv camera so should be safe, not very helpful or forthcoming with help getting a toddler and baby upstairs but was told I didn’t state “mobility “ issues… 2 children are not classed as mobility issues in my eyes!!! We asked to share an afternoon tea but was charged £29.95 each for a sandwich 1 scone and 2 small treats! We didn’t even get a plate to eat it on and had to find the 1 waitress to top up our tea- definitely not worth the 10% added onto the bill! All looked very pretty- more of a case of style over substance- definitely not worth £60 for what we got- see picture attached that tray was £60! Was extremely shocked … please don’t waste your money not value for money. Very disappointed if we had know we were paying that we would have gone elsewhere … surely you can’t think that is acceptable for the price?????

I have a baby shower in this place today and I’m actually very disappointed as I pay £34 it was for a person and we didn’t even have a sandwich each the tea was very weak it was water the coffee was even worse it was watery and didn’t test the coffee ready it was not even a scone age you have to share skin between two people it was a few cakes very few and water from the tap and nudges at all if you want to have juice you need to buy extra if you wanna have a proper coffee you’ll have to pay extra and I did ask for a tuna sandwich because I didn’t like any of the sandwich and the manager come over to the table and said if you wouldn’t have if you would like a sandwich as like a tuna sandwich you need to pay extra. After all of that I need to go home and eat because I’m hungry and I spend £34 plus if you go to this place you have to pay for the car park and have to spend £34 go home eat because you’re hungry it’s really upsetting didn’t like didn’t definitely definitely I don’t recommend this place it’s really disappointed don’t waste your money there.

I have just popped in to the shop with my Mum for lunch. The staff are so friendly and accommodating. The food is so well presented and such value for money. On another occasion I took a friend for a surprise afternoon tea, the choice of sandwiches and cakes was totally amazing. A perfect little place for all occasions, it is a little gem of a shop.

I want to say that the owner/manager was not very happy. She is one of the people who comes late and needs to get a grip. Other than that all of the staff are so very nice. Any of them could be the manager. All those tips should be spread around fairly. I hope they do. This one staff member was so very pleasant I forgot her name but she was so very lovely. I recommend this cafe the only big thing is the manager to get a grip and work a lot harder.

I have been to Pretty Things on two occasions, both special events with family and friends. Unfortunately both have been underwhelming and far below the standard expected, with very slow service (slower than excused by preparing food fresh). For privacy I don't want to go into detail on this review however, I was extremely disappointed that following a traumatic incident whilst visiting the venue the owner didn't even bother to follow up with a care call. Having read some of the other reviews mentioning the customer experience and service received I felt compelled to share our experience. I'm a great advocate for independent, locally run businesses and will quite happily pay for a good experience and quality food, this is not what you get at Pretty Things. If the ownership prioritised and invested as much time in their customers as the window displays I believe they'd be a lot more successful. We'll stick to South Lodge in the future.

I’m not one to usually write reviews but I left here today feeling extremely unsatisfied. The lady who I assume is the manager was nothing but rude, the minute we walked in she was on the phone, looked at me and said we need that table back in an hour- not even a hello. For a small area there wasn’t much space for my double pushchair which was clearly in the way as I was told several times they needed to get to a draw, Instead they just proceeded to lean over with my baby asleep in the buggy. The windows have lovely drawings on which for a 2 year old are very attractive to want to look at- the manager again proceeded to ask me to keep my son away, he only wanted to look and was well behaved the whole time we were there. My friend and I had been looking forward to meeting here and we felt rushed to get out. The minute my plate was taken the bill was brought over! For a place with such great reviews in the heart of our town I am saddened by our experience.

I recently made a booking of 20 for a family celebration and whilst booking with a lovely lady on the phone i was really impressed with how much they helped and catered when i had a few dietry requirements with the booking.when the day finally came we got to come in earlier than agreed to set up even though it was really busy and the staff working all were really kind to direct our guests to our table apon arriving.the afternoon tea was outstanding,tasty and really pretty not to mention the cakes were to die for! All the staff were always on hand to top up our drinks and make sure everything was ok.i can honestly say pretty things made me and my familys afternoon! I would really reccomend pretty things to anyone! Thank you all! I will definitely be returning! Xx

Such an adorable, quaint little place! The staff go above and beyond to help you while visiting, one of the members of staff went through all of the variety’s of tea that they have and explained in detail what was Welsh rarebit! Delicious by the way… two of my party had the afternoon tea and wasn’t it beautiful and very filling, they were rolling out by the end. I could not recommend this place enough for food, teas and a little shopping as there is the most perfect gifts for sale dotted around this stunning little place. It’s a must go!!!!!

Absolutely nowhere on the menu does it state that the price for afternoon tea is PER PERSON. All it states is a ‘selection of sandwiches, scones, nibbles, cake, refillable tea or coffee’ which at £30 leads people to believe that is more than adequate to share with someone. My friend and I are we’re under the illusion we were ordering afternoon tea to share for £30 and had I been made aware at any point by the menu or a member of staff that that price was for 1 person I would have walked out! I was charged £60 for what is in the picture below. How do you sleep at night?! I have never been so godsmacked in my entire life. £60?! And not only that, the food wasn’t of great quality the bread was cheap and stodgy and the member of staff working in the kitchen verbally displayed her displeasure when she was informed she had ‘another’ afternoon tea to make. I will never return and I will make sure I spread the word to friends and family they will have to take out a loan if they wish to visit your cafe! You should be ashamed for being so greedy!

Pretty Things lives up to it’s name perfectly. It’s a beautiful venue and we had a fantastic afternoon tea, my girlfriend loved it. Could not recommend more!

Honestly the most well-done, beautiful, delicious little place that should be made more famous! Reading some reviews of the nags in Horsham I feel disheartened as they do not do this place credit. You will not be disappointed if you travel from afar just to...

Amazing cafe, the best staff and lovely experience! Really recommend visiting, fab customer service and coffee!

Just blew my socks off that we have a little bit of trendy Shoreditch in Horsham.. Its beautiful and the service is up to scratch. Highly recommended.. Really this is the sort of venue we should treasure to make out town actually cool.

Good evening, 30/11/2022 I attended today for a tea and cake ‘catch up’ with 2 friends. I have a serious latex allergy and spoke to you on arrival regarding this. You told me you use latex gloves for food preparation and initially stated a number...

We visited here for a family birthday. The venue is stunning and the tableware was beautiful staff were also lovely. Sadly we came away thinking that is was rather expensive for what you got and the quality. It was £30 per adult and £10.50 for...

Came today to celebrate my baby shower with my family and friends and i feel compelled to write a review asap! We all left disappointed. The girls serving were really nice but the manager was so passive aggressive I couldn't believe my ears. We had...

We went there for a hen party and was very disappointed . It was £30 ahead for a few sandwiches, 1 scone couple small cakes and slice of cake . Then to add insult to injury we were charged £45 service fee which they rudely...

What a wonderful afternoon tea we had at Pretty Things. Food was delicious, the setting was ever so pretty and the staff were lovely. Both vegan and dairy free were easily catered for. We had three children, 3 and under, with us and they had...

When I go out for Tea I want to have an experience.. The staff were spread out accross the ground floor and I felt like I was in their way by being there or interrupting.. I felt like making a request was putting them out,...

Came in with my daughter for a treat. The food is ridiculously over priced for what it is and not great. But the owner, my god, the owner. I have never met anyone so rude in my life. She acts like she is doing you...

This afternoon we had our daughters birthday party at Pretty Things, what a fabulous time. Everything was lovely, fresh and so tasty. The whole experience from the initial booking, ordering the cake, taking in balloons and the day itself was fantastic, lovely staff and nothing...

A group of 7 of us booked a table for a friends birthday. Advised that there would be a deposit (of which £20 was taken from the account before arrival with no prior warning). The lady who served our table was lovely, gave us lots...

The positives; - Food was delicious - I loved that some people can have afternoon tea and others normal lunch - Great gin selection - Beautiful decor Frustrations; - Service was slow - took them 20 mins to take our order - Those of us...

staff perfect at all times excellent food as always perfect staff and amazing cake love this place in Horsham thank you so much

The best slice of cake I have had, for a very very long time!.... It sounded healthy because it included courgettes! LOL x Lovely decor, comfortable to chat away with friends, good service and the ladies were very friendly too! Thank you. Looking forward to...

Something about this place didn’t sit comfortably. Older waitress was abrupt, very quiet place and cupcakes left uncovered on the counter. Food was good, the place needed some atmosphere, not somewhere I will return to. I think they are trying to do a bit of...

Lovely young girls waiting on us - very polite and helpful. Food was also lovely. However, the manager could do with learning that it is customary for your customers to have left the premises before you start slagging them off……

Started off with a warm welcome but .. "Please may I have really frothy milk on the side, more froth than milk". After presented with a cute little milk bottle with warm milk and about 2mm froth asked for it to be changed. Immediately had...

Why would I not go into a pink tea shop? I was not disappointed. Everything I like about eating out was here, starting with an immediate, friendly greeting, despite being busy. Directed to a table straight away. Extensive menu, including unusual teas and homemade cakes....

Very unwelcoming staff , very slow service . Rude manager. Overpriced . Then mentioned when we we went to pay how they will add 10% service charge on top ! ( I declined to pay that ) such a shame as the place has a...

forgot to leave a picture of xmas cake on afternoon tea., which incuded tiny mince pie, xmas cake cream scone

Been to oh you preety things in trafford center it was amazing experience cocktail was really nice girls name Alisha was amazing very friendly I had very good time definitely go again

My!!! Paid £26.00 for; - one slice of smashed avocado and poached eggs toast - two small glasses of (carton box, i. e. not freshly squeezed) orange juice - a pot of one teabag English Breakfast tea - a cappuccino I guess we were charged...

Fabulous and delightful afternoon tea. Service was incredible- so friendly and lovely. Food was delicious and incredibly fresh. The mini tea cups and unicorn pots for the kids drinks (squash) was a lovely touch! The kids loved their options & as did the adults. No...

Before the 2020 Lockdown we used to visit here regularly as it was one of our favourite haunts! Sadly since it has reopened the quality of the food has dropped massively. We've been back here twice in the last 3 months but even basic kitchen...

Nice, friendly and jolly little shop. Generous size. Polite and easy going staff. Just a little improvement on quality for adults alternative milk chocolate drinkers

Booked an afternoon tea as a birthday treat for my sister. Such a cute place, great food, great service and very accommodating - I asked for the fish finger sandwich without bread & they made it into a delicious fresh salad for me. Highly recommend

Wow! We went in for morning tea and went back for their amazing home made sausage rolls! Louise & Ali we’re both welcoming and amazing company. Thank you ladies and we will see you approximately every 2 weeks. Jan and Dr. Steve x

I booked Afternoon Tea today with my Daughter as a birthday treat. After ordering we waited a good 45 minutes for our food to arrive. The food was very nice but I was very disappointed with what arrived. A sandwich each two tiny squares of...

Nice place but terribly expensive. Two sandwiches, a coffee and a smoothie came to £30! Won’t go back on that basis I’m afraid.

Attended as part of a group and for what we paid, we didn’t get good value for money. The staff were young and seemed flustered when we asked if that was all we were getting. They tried to rectify the lack of food with some...

Excellent ambiance , food and service . Loved it. A very pretty place for special teas . Super food and lovely people .

Delightful staff - Mollie, Katie, Amy. Gorgeous sandwiches, great amount of filling and delicious bread. Lovely kid's high tea served with fresh fruit. Our granddaughter thought it was wonderful having her own unicorn teapot filled with squash! Choice of cakes was great too. Oh and...

We were just about to leave Horsham but spotted this place and decided to stop as we had time before our car park time was up. We sat outside on a nice sunny day and had an iced coffee (driver) and a superb gin and...

I have never been to a place where they only take cash from certain customers before . My sandwich was small and had a tiny salad and hand full of stale crisps. My coffee was cold. Waitress was embarrassed I thought.

Booked in for an afternoon tea, it was ok but not really blown away with what we received. The tea shop is very pretty, and this does draw you in, service is a little slow. Staff very polite when you do get to speak to...

I visited pretty things with a few friends in June. The outside area was what drew as in, as the sun was shining. We were seated, given menus and left for around 15 minutes with no service. I headed inside to find out what the...

I ordered afternoon tea to collect for my daughters 15th birthday. The food was amazing and the packaging was so lovely. Everyone really enjoyed it. Thank you so much

We visited today for the first time, arriving around 3.15pm. We hadn’t booked but on checking were told there was a table available upstairs. We were also advised that the kitchen was closed so no hot food was available. No problem there as we’d come...

It has been a while since we last visited. I was not too keen on visiting again after last time but my mrs had to go the clothes shop next door so it was convenient. The afternoon tea was expensive for something that was not...

family baby shower and we were squeezed into a small area all 15 of us - so they could get another couple of tables in for themselves. The service was very poor, hot drinks were warm, eventually got our food after 1st table served 15...

Very disappointing service, ordered food, waited forty minutes, queried where our food was and then advised us they were busy with a large party and our food hadn't been prepared yet. Decided not to stay so left. We were charged £6 for our pot of...

Ordered a cream tea for my mum, when it arrived she was delighted, it was wonderfully presented, just like a gift from Harrods. Would defo use again. Many thanks

We were so amazed by the quality and lovely touches Pretty Things put into our children's afternoon teas. My mum had ordered them from another part of the country to cheer the grandchildren up during lockdown and it absolutely made their day. The bags arrived...

The most amazing spread of food, rapid service, absolutely delicious food, top quality food. What an amazing place. Top marks and amazing service team..

Just had the afternoon tea delivered for Mother's Day. Got the Father's package as well. Really super surprise. Can't wait to visit when they're open again

We had the Mother's Day Afternoon Tea delivered today for a joint Mother's Day/80th Birthday celebration. The delivery arrived late morning and was beautifully packaged when it arrived - it really looked like a lot of thought had gone into everything. There were gifts for...

Been there twice now very nice and pretty . Staff are absolutely nice too but unfortunately there is something about the owner.. she seemed to be very rude and not friendly at all which is very sad . Otherwise very nice .

We received this lovely surprise as an earlier Christmas present from my sister! It was delicious, beautifully presented and we all enjoyed it, including our teenage son! Many thanks to you all. We would throughly recommend Pretty Things! ⭐️⭐️⭐️⭐️⭐️ Merry Christmas! ✨

Fabulous!!Popped in for a sandwich, cup of tea and well, it was rude not to have a piece of cake once you see them.Service was good, cakes were great and atmosphere fab! Very friendly, clean, good food and good service. What a nice change to get a sandwich and coffee from a friendly local place rather than the larger chains... (where the cakes aren’t as good ;).

Went here last night for what can only be described as a fantastic event. Pretty Things made the evening so lovely, turning their cake expertise into something gin-tastic! Lots of mini gin bottles to sample with all the add-ons (rose, juniper, lavender, coriander, mint and a variety on tonic waters) to mix up and create your own masterpiece. All this accompanied by a wonderful cheeseboard with all the trimmings. If you're looking for a gin experience that is different from the usual pub/bar environment, this is beautiful. Small, quaint tea room that comes alive in the evening for lots more merriment!

A lovely catch up with the bestie for afternoon tea, limited menu choice but understandable due to COVID but still in all very tasty and so pretty inside! Sadly it’s not very local to me but I will definitely arrange to go back soonAfternoon Tea with all the expectations you could imagine

My parents were having a tough time during lockdown and my mothers birthday was coming up. I lived abroad and wanted to send a treat and what a treat ! I ordered the gentleman’s afternoon tea and the regular afternoon tea for delivery. I had great communication and it was easy to order. They delivered the food for lunch and my parents thought it was just lovely ! They said there was a lot of food and a huge variety and that there were sweet touches they had added like little sauces and they even put in a birthday card ! Would highly recommend - great experience and My parents thoroughly enjoyed the delicious food.

Our daughter arranged for us to receive an Afternoon Tea package. It was delightful. A tasty selection of sandwiches, pastries, jam and clotted cream . We have been to the store on several occasions and will go again when we're allowed out!

I’d highly recommend pretty things. We celebrated my Mums 70th birthday as a group of 14. We all had the afternoon tea. It was fresh and delicious. The cakes were also lovely . It’s a beautiful venue. The staff looked after us very well. Well done

We had my Mum's 80th birthday celebration here at the weekend, and it was fantastic. From the start of booking, the staff made this as easy as possible, working with us to ensure the surprise guests we kept under wraps. The food was excellent and plentiful, in a gorgeous setting. We had upstairs to ourselves for the whole afternoon. The staff managed brilliantly with us all milling around, I don't think one order was missed, which must have been difficult, and always delivered with a smile. Being able to take cake away at the end was a lovely added touch, which made everyone feel they left with a goody bag too. Thank you Pretty Things.

Came across this cute little place when on the search for a cuppa. My partner god love him is getting used to me taking him to places as girly and flowery as possible, “Pretty Thing” didn’t disappoint. Thankfully he absolutely loved his avocado and poached eggs, even debated with himself about having an slice. Cakes all looked delicious, my slice of the chocolate one was gorgeous as was my scone. Service very good and reasonably priced.A baby shower was happening upstairs while we were there and I thought it’s an idea venue for a girlie gathering/event.Would definitely return if in the area

We finally decided to visit with some trepidation, as the bad reviews paint quite a picture; but the lure of indulgent treats finally won me over!I decided to book a table by phone (so as to avoid the issues faced by some reviewers who had walked in) and the lady who took my reservation was really polite - a good start! The politeness continued in person and we were pleased to find we had been seated with a whole floor to ourselves! The tables are laid nicely and there are lots of items for sale to interest you whilst you wait. The cake display is a sight to behold - making a selection was quite a task! In the end I decided on the retro rainbow cake (I forget its official title!) which was light, moist and delicious - think back to how birthday cakes used to taste when you were a child! I teamed this with a freakshake - which was as though someone had emptied a party bag from the 1980s out onto a saucer - and was a piece of art in its own right! (see photo!) My only minor criticism here was that I don't think the malt balls were real Maltesers and the marshmallows tasted more citrusy - flumps would be the better choice!! Overall however, the drinks menu is exciting and beautifully designed.The only reason this is a four star review and not five is due to the service charge and pricing; no one wants a service charge added on for them. I'd certainly prefer to choose the value of my tip and leave it discretely in a tip box. Pretty Things prices itself out of being a regular haunt for coffee and cake and so becomes a venue strictly for special occasions - expect an indulgent treat rather than a standard coffee and you won't be disappointed!

Having checked opening times, arranged to meet my niece here for a treat before she goes back to university tomorrow. Arrived just after four (they close at 5) and they couldn’t serve us because they had already closed upstairs and of the three downstairs tables, two were taken with customers and one being used for Valentine’s Day decorations. Too late to find anywhere else nice today, but now discovering plenty of other options more centrally in Horsham for later dates.

We parked in Piries Place car park, walked out and saw this cafe, we were greeted very warmly, seated upstairs and given menu’s, we chose the Ham and Cheese melt which came with a salad and was delicious, we both had cappuccinos which were lovely, the cakes looked very tempting and you can also have a selection of afternoon tea’s with assorted sandwiches, scones and cakes.We will be back

All the cakes looked very good, but cherry bakewell won the day. Real leaf too. Staff very friendly & helpful. Will come here again.

Very, very disappointing.Having entered on a wet afternoon for a cup of tea, a hot chocolate with a bun and sausage roll to share, we sat down and waited for a menu and to be served, (I asked for one in the end). Then we eventually had our order taken after ten minutes or so. The cake and drinks arrived after another considerable wait; my husband almost walked out. The roll was nowhere to be seen. When I asked "I am sorry but have you forgotten our sausage roll please?" I was told "No it'll take a while but you're behind this group and we're short staffed". There was no apology and no explanation when the drinks had come out, and who needs cake before savoury and cold tea by the time it arrived? I did say it doesn't take long to microwave one sausage roll and was told they didn't microwave things, (I could have sworn there was a microwave behind the counter)Disappointing and rude.... and with long hair like that the older lady should have had it tied back when serving food.I had enthused about the tea shop to my husband as my daughter likes it so much... I shan't bother to go again.

We enjoyed afternoon tea at Pretty Things today and we were so impressed! I just had to write a review after reading some of the less complimentary reviews because they definitely don’t reflect the experience that we enjoyed. I’ve been to Pretty Things on a number of occasions and have always had a really enjoyable time. Firstly, we felt the price for afternoon tea was very fair given the quality and quantity of food. Pretty Things is unique and quirky for all of the right reasons and everything is home-made, beautifully presented and utterly delicious. The sandwiches and scones were fresh and very tasty. It’s lovely to be able to look at all the delicious cakes on the cake table before choosing what you’d like (not an easy task as everything looks so yummy!). After enjoying our sandwiches, scones and the little savoury and sweet treats, we were so full we had to take our slices of cake home with us. The staff were all really lovely, knowledgable and very attentive. The tea room itself is always so beautifully decorated. Pretty Things also had a 50% off sale on some of their beautiful items so we were able to pick up a couple of bargains at the end. We’re holding my baby shower here at the beginning of next year and, after today’s visit, we couldn’t be happier with our decision to hold it here.

My wife discovered this place with some friends and insisted we try it so we dropped in on Sunday.

I hadn’t been here for ages but it was my birthday so I thought it would be a lovely place to celebrate. With two other guests we had a large slice of cake and two large BLTs. Great flavours and presentation. Whilst my party had coffee I had a pot of tea which was, again, generously sized. It was a lovely venue with friendly staff to enjoy our lunch.

Very expensive for what and where it is. Cheaper to go for afternoon tea at The Ivy!!

My daughter and I had a lovely lunch at Pretty Things. Fabulous hot chocolate, lovely smashed avocado on toast, coronation chicken sandwich with salad and crisps, and a piggy roll which was also delicious. The decor is quirky and cute and the staff were friendly.

I absolutely love this little cafe (tea room?). It's really hard to find places in town that aren't a chain, and when you do get a good one you must hold onto it for dear life! I've been here twice so far and intend to return again... I felt a little bit bad because my baby was crying on both occasions BUT the staff were really lovely and friendly, and really looked after us. The freakshakes are incredible and I love the range of food available. It's so cosy and pretty inside.

My wife and I went here as a starter to celebrating our 10th Wedding anniversary. Just a quick light bite before heading onto other celebrations.

Having double and triple checked both on Pretty Things website and looking through responses on Facebook and here (see screenshots below) that kids parties were offered at this tea shop, I took my son in to book a birthday afternoon tea. Nothing fancy, just afternoon tea with freakshakes for 6 children aged 10. Gender of party goers *should* be irrelevant.

After wanting to visit this place for a long while, I became cautious of what to expect considering some of the negative reviews. I must say after my experience i would urge you to IGNORE NEGATIVE REVIEWS.

Don’t be fooled by the outside. It’s certainly is a pretty looking cafe, but I can’t say the same for the owner/managers attitude.

So today was my daughters 6th birthday we reserved a table 3 adults 2 girls age 6 my little girl was so excited it was her birthday not one staff member said happy birthday the children’s meal came out on two plates we changed for two sausage rolls so we thought ok they may put the other things in the basket course NOT they didn’t get the kids meal baskets( we were told that with attitude by the owner / manager )they then got a Tiny bowl of crisp to share and then two tiny bowls of dry fruiit .!! Not one thing to make it exciting for girls they then were able to get a cupcake or slice of cake we had to ask as we were leaving for them they didn’t have cupcakes they has a tiny selection of cakes not really for kids G&t; cake , coffee and walnuts , then one slice of chocolate that was the only option for the girls so because there was one slice the other abrupt other lady that worked I would say in the kitchen cut it in half AWFUL no happy birthday just given in a doggy bag .!!!

Found this delightful tearoom and shop on google maps whilst travelling home from a weekend away with a friend. Have to say from the outside it was fantastically decorated and certainly did not disappoint!! We had a homemade piggy roll and salad and then coconut and lime cake and millionaires cake, all with such devine flavours, highly recommend this place!! All of the staff were extremely warm and welcoming.

We booked a table for two which was waiting for us all set up upstairs. As it was half term and very busy we asked if they minded moving us downstairs which was a lot quieter. This was done without a fuss where we were well looked after during our delicious Afternoon Tea we had pre booked . From the quaint decor to the authentic crockery and delicious food we were highly impressed with our visit and would definitely recommend this lovely tea room as a great place to spoil yourselves . We chatted with the owner who was very pleasant and attentive throughout our visit despite being busy . We had the egg mayonnaise and smoked salmon and cream cheese sandwiches on freshly baked brown bread , crisps and salad garnish. Scones, clotted cream jam and loose leaf English Breakfast Tea which was topped up on request. Delicate macaroons and fresh fruit topped the cake stand and when you were ready a slice of cake from the counter , we had carrot cake and Tiffan which we took home as we were too full . The staff were only too happy to wrap them up for us. The price with service charge for two was £48.20 which is standard for afternoon tea but was definitely worth every penny .

Having seen various posts on fb we were looking forward to visiting with my 9 year along with my adult friends one of which it was her birthday.I had tried to research the full menu before our visit but it's not online anywhere. Unfortunately we were disappointed the menu is very over priced for what it is. My daughters unicorn milkshake was pink milkshake, squirty cream and a pile of sweets! Not really a unicorn theme and very overpriced! Around £7 from memory I think! My passion fruit tea really didn't taste of passion fruit at all.

I treated my sister to a late lunch here as she’s been eager to visit! Very pretty inside and the food and drinks were lovely and decorated to add that special touch. Would recommend visiting, however be aware that it’s pricey!

I visited pretty things today for a coffee and cake with a friend.

I had booked afternoon tea for myself and friend as a birthday present for her and we were very excitied to try somewhere new! On arrival staff were friendly and helpful, the decor was beautiful and the food came quickly and was more than enough for 2 people! Would definitely recommend and hope to visit again soon.

We went here for brunch on a Sunday morning just as it opened. We had booked a table for 4 and sat upstairs. It got quite busy as the time went by so would recomend booking. The food was amazing, staff were friendly and helpful and the unicorn hot chocolate was delicious!! Will definitely go back

...helpful enough but you feel you are intruding in her home.

Very very disappointing!! Was a late mothers day treat with my daughter's and grandchildren. We waited just over an hour for our food, we had booked. The food very over priced for what it was, the tea was cold and the shop was freezing!! The children didn't get their cupcakes either.Twice we asked for a heater but request was ignored so we had to sit and eat in out costs!! Unfortunately the customer service was appalling!! We should have complained,but the children were hungry as the didn't eat their lunch as bread stale, getting techy as we were all cold. Would definitely NOT recommend to any one. Maybe just stick to tea and cakes but definitely not the over priced menu. When the food is good, the customer service is great you don't mind paying over the odds as very different experience, but just simply not worth it

Beautiful place inside and the young girls that work her are a credit to the place.

No other word but terrible! When arriving at this tea room, the place looked lovely and very nicely decorated. We received our afternoon tea for 5 of us. All I can say is utterly disgusted on how tight the portion size was. The photo shown below is £125 worth of afternoon tea for 5 as well as tea and a slice of cake!!! When asking to speak to the manager, no sense of sorry just rudeness. We were not asked on what sandwich fillings we wanted. We had 2 triangles of Egg which meant 3 people had to go without. When asking for more we had been told there was none left. We came here as a family to celebrate Mother’s Day. Complete waste of money and will not be returning. I completely agree with all the bad reviews. I just wish I had read them before booking our time here.

I booked originally for 2 adults and a baby via email. This then change several times due to me booking extra people, they were very helpful during all this change so thankyou for that.

Went here for a baby shower last weekend. I paid £22 for the afternoon tea which is expensive in itself but to add insult to injury the scones came out dry and mine was burnt! The staff were friendly and attentive but I will not be returning!