Preto in City of London, Westminster

Made a reservation, arrived just before on time, was standing for 5/10 minutes before even asked a question, first thing the lady asked was do you have a reservation (yes) and the name, she left came back and asked for the name again. Then once seated we presented a ongoing deal which they were offering, the lady then tried to point out several terms that would void us of the promotion however I clearly showed how it was valid and she conceded. They then brought the meat out in abundance for around 20/30 minutes then slowly. Then it stopped. The butcher had came out served the newly sat table next to me and then didn’t offer me any. After a couple times of the butcher coming out and not serving me, I thought he must be just accommodating new guests that have arrived as we had already been served previously, but I saw him walk back into the kitchen with the barbecued meats after serving the new guests. The waitress then came up to me saying can she take my plate, either because I wasn’t eating (because they hadn’t served me food) or because they no longer wanted to serve me. I got a few more items from the bar and then asked for the bill. The bill never came so quick. After I had paid the lady said can you leave please as there’s people waiting not even 5 seconds after Paying the bill and eating a buffet do you then want me to stand up and leave. I realised that they were not serving me food because they wanted to free up my table to serve the next customers who had been waiting standing, bear in mind I booked a reservation and had not been inside for an hour. Terrible customer service and they try cover it up by asking you every 5/10 minutes ‘is everything ok’. Everything is ok after the 4th time you’ve asked me. This is my 5/6th time in Preto and todays customer service has left me with a displeased service. The lady in question is dark skinned, Spanish speaking, Dominican sounding, chubby. This was also my friends first time attending after I told them we should go here.

My order took over an hour and a half to arrive, there were items missing and the food was clearly not fresh.

Me and my Brazilian wife have had the lunch rodizio twice now, we absolutely love the Picanha, Chicken and Brisket. My wife loves well done and I like rare beef.The guys slicing the meat are very happy to accommodate the table. The quality for £16.95 is outstanding. Talis the manager on shift is very passionate about Brazilian barbecue! Friendly, attentive and fun to talk to.

My sister and I came from Paris to spend a night in London and when looking for a place to dine we saw that this restaurant was well recommended and the photos made us really want to try it. We went around 8:40 pm and asked for a table for 2 to the girl who was attending the salon. She asked if we had a reservation and I informed her that we didn’t, the girl came back a few minutes later saying that unfortunately she could not take us, without even proposing us to wait. But what bothered us the most was his lack of sympathy and his angry state, returning drinks to the bar in the meantime with a questionable mood. It's a shame, because we think the place is very cool and pleasant, but apparently it's not the case of their staff. We left disappointed.

Almorzamos en la sucursal de Shaftsbury Avenue un miércoles a la 1 pm. El lugar estaba limpio y agradable y el personal atento. El bar de ensaladas era bueno, con un montón de ensaladas frescas. Sin embargo, cualquiera que haya visitado una barbacoa y parrilla en Brasil o Argentina se sentirá decepcionado por la calidad de la carne servida. La mayoría de los cortes de carne que se ofrecían eran secos, bastante duros y poco sabrosos. Sospecho que habían permanecido calientes durante un tiempo después de la parrilla. El cerdo era mejor que la carne de res. El guiso brasileño de frijoles negros era bastante acuoso.

Very good food and nice staff!! Money is totally worth it

Me and husband were so excited to dine in Preto.Ive got an email with their promo stating a 2x1 rodizio. Me and husband travelled an hr just to have dinner there in Victoria branch. At the beginning the lady ( black women, latina nation spanish speaking) who supposedly said the manager, was rejecting to seat us with the promo as the promo was supposedley just for reservation prior 24hrs in advance. Ok, I have checked the email and email stated that yes, you need booking but doesn’t need to be 24 hrs before. Checking same moment I was able to make booking in 15 mins with their 2X1 promo. After the argument with my husband, the manager let us dine with the 2x1 promo. Just please check rules before rejecting and arguing with the customers. Instead of enjoying 1.5 hrs lot that gave us to eat. We just ate 30mins because of this argument. Please train your staff properly on Customer service experience Though thanks for letting us to get the promo but appetite have already been ruined.

Very good food at a great price

Not good Expected much more me and my family left disappointed with taste, costumer service everything

Prices went up whilst quality down in the past years.Mea not theat great last time i went there..

Charlotte has been very efficient, pleasant and friendly!!!! We loved it

We were attended by Bruno, excellent service!! super friendly

Excellent service from Bruno, the food is the best meal I have ever tried in my life, even though I was in Brazil. Keep up the good work

Great food, great amount of food and great customer service! Bruno the waiter was amazing!

UNLIMITED FOOD!! Left the Place fuller than ever.

Excellent service Bruno was extremely helpful

Lorsqu’on pousse la porte de ce restaurant, on est d’abord agréablement accueilli par un service chaleureux et attentionné. Les serveurs sont souriants, disponibles et font de leur mieux pour rendre l’expérience agréable. Malheureusement, c’est bien le seul point positif de cette soirée, car dès que l’on passe à l’essentiel – la cuisine – la déception est au rendez-vous. Le buffet, qui semblait prometteur, s’avère être un festival du surgelé et de l’industriel. Rien ne semble frais, et encore moins fait maison. On retrouve des plats insipides, sans saveur ni authenticité, qui donnent l’impression de sortir tout droit d’une grande enseigne de surgelé plutôt que d’une cuisine de restaurant. Autant dire que pour un établissement affichant de tels prix, on s’attendait à bien mieux. Seul élément qui sauve un peu l’expérience : la viande. Variée et de bonne qualité, elle relève légèrement le niveau. Mais même cela ne peut justifier l’addition démesurée. Plus de 200 euros à quatre, pour de simples menus et deux verres de vin de qualité plus que moyenne, sans même avoir pris de dessert… C’est tout simplement scandaleux. En plus d’être mal installé (est ce une volonté de la direction les chaises de cantine et les tables minuscules ? Mal installé forcément on ne reste pas ! ) et le pompon c’est extraordinaire bruyant ! Rapport qualité-prix désastreux, produits industriels et prix exorbitants, mal installé et bruyant : une adresse que nous ne recommanderons pas et où nous ne remettrons pas les pieds.

We had a brilliant lunch here. The food was delicious, everyone working there was friendly and helpful, and we really appreciated that we weren’t rushed out when we finished our food. Will definitely visit again

Food was amazing, the meat was great the atmosphere was good and calm The staff are very friendly and helpful specially(Ana)she was very friendly and funny I will definitely comeback again

Food was good and staff were friendly. Good experience....

Came at opening time for a pre theatre meal and the place looks great, the food on the buffet table looked good. Really enjoyed the cheese balls, the rice have good flavour and the chips just hits us a bit different (it was good). The fresh juice have unique taste to them and the alcoholic drink that we tried strawberry daiquiri and Brazilian pink was good. We got our monies worth of food from the varieties of meat that they offer. Haven't tried their dessert, but it looked great. Try the fried banana as well.

My mother and I celebrated my birthday in London. The staff, especially Talys (who had just started working at this branch that day) and Mr. Oscar, gave us a lunch with excellent service and a very welcoming atmosphere. The food was very good and well seasoned. When I return to London I will definitely come here again 😊

It was on a Saturday, February 22nd, after 2 pm, we went to this restaurant and had the honor of being welcomed by Talys, a friendly and competent employee who made us feel at home. During the buffet (with wonderful meats and seasonings), we were supplied by Oscar, very efficient, friendly and welcoming. Thank you for providing us with moments of joy and well-being. Health to all. Success always.

Great value for money, excellent food and service. Highly recommend

First-time customer, the whole restaurant was far too cramped with tiny tables seating 4 per table with no space to eat even other people asked to be moved, the salad bar especially the chips was not topped up enough, the cards on our table showed green but the waiters kept on serving other tables and my the time they got to ours the meat was gone so we had to wait again and even then they hardly came to our table until we complained, the only meat that was regular was the sausages but we wanted the good mwat which is what we paid for pointless having the cards really. We spent a lot of money in there and we never even got offered the desert menu some of our part had to go opposite to Sainsbury's for their desert, the only good thing once we got it was the meat was tender. Reply to Preto, thanks for the reply but never again.

Great place! It is exactly the same food and experience you have in Brazil.

Amazing experience especially food were so fantastic

Was given lots of meat. Was yummy

STAY AWAY. No doubt the worst restaurant and experience in London and UK. After we sat down, we had several rounds of grills, when I asked for one piece of meat, the cook forced a second (and last piece on the skewer) onto my plate, it was extremely dry and inedible. Very soon one of the two cooks started to skip our table, for at least 10 times, TEN. While we sat there with one completely empty plate and one plate with just salad (waiting for salad bars to refill the ingredients for ages) Eventually the table next to us mentioned to the waitress that they haven't gotten any food, and they just sat down. The waitress came back after speaking to the kitchen and told us "the cook said he has been coming to us and didn't miss anyone" We had to tell her again the cook skipped us 10 times and I'm not lying. Eventually the cook came once before we turned our card for no more, that piece of beef was completely rare yet too tough to eat - we both love rare beef and do not understand how a rare piece could be that tough. We asked the service charge to be taken off. Most diplomatic way I could dealt with this whole experience. If you're considering Brazilian grill, pay a little more for better food and expensive. Stay away from this and any other Preto restaurant. THIS WAS BAD.

Small but cozy. Everything was good but wished that the waiters that come around the tables would say a bit louder what kind of meet they are serving. The buffet can be improved.

Bruno was wonderful as was the food. Great value

Great food and service, left very very full

Meat was succulent and so soft you could have cut it with a butter knife! I even had the rest cold the next day and it was still succulent and soft 😋

Great atmosphere, great staff: all complimented by the delicious variety of meat skewers that are carved at your table at regular intervals throughout the night. A big thank you to Bruno and Arianna for making our first visit to Preto so enjoyable. Shall be visiting again soon.

Friendly staff, wonderful food. Initially I thought they would save on meat and just bring it out slowly, but no, they brought out so much that our plates were almost overflowing. I can really recommend this. The meat is amazing and you can try many different cuts. The staff is friendly. The buffet offers fairly good sides, I wouldn't go as a vegetarian though, as the meat really is the star of the show.(but veg. do have a big choice of food)

Very good service, polite staff and very good food! The atmosphere and seating is average, not bad but nothing special.

Service by Charlotte was 10/10 ❤️

Got some takeaway from here yesterday, literally found a small stone in my food it nearly cracked my tooth!! no idea how its managed to be in food, food is really nice but comes with added gravel?? Be careful if eating here with small children

Really enjoyed our meal. Possibly not as good as we had a few years ago, but still great food at a good price.

Nos gustó mucho la comida, pero tuvimos que pedir la picanha, que se trajo al final. El servicio fue muy bueno. Fuimos atendidos por Bruno, un camarero muy atento y amable. Me gustó, volveremos. 👍🏼

Excepcional todo el día. El increíble buffet caliente/ensalada para estructurar tu plato seguido de pincho tras pincho de deliciosas carnes al ritmo perfecto para retumbar vientres. Todo el personal que nos atendió fue excelente. Bien presentado, atento, pero con espacio para respirar y disfrutar - impecable. Asistimos durante su servicio de almuerzo, que vio a un número saludable de clientes asistir, cenar y, a regañadientes, convertir su tarjeta Rodizio en una señal roja de que habían alcanzado su capacidad - ilimitado por solo £ 17 por cabeza en la tarde! ¡Increíble! La misma oferta es de alrededor de £ 30 por cabeza de una noche y se espera una procesión aún más rápida de deliciosas delicias en una noche ajetreada. Estoy descuidado de que vivimos en Derbyshire y no podemos venir todas las semanas, pero igualmente feliz de no tener que reemplazar todo mi armario con varios tamaños más grandes - ¡podría comer aquí todo el día, todos los días!

Charlotte was a lovely waitress and great food and service

Good price, decent buffet and good meats. On the other hand, the tables are very close together. But the atmosphere is nice 👍

Este lugar es absolutamente INCREÍBLE, una visita obligada y fantástico valor, esta fue nuestra visita de 3 y no falló! Fue tan increíble como los otros 2

Very helpful staff, kindly pushed my reservation back by 15 minutes when I was running late. The food was delicious, plenty of options for both the buffet vegetables and meat.

Amazing service , Oscar was attentive with his meat . The waiters and waitress were wonderful . My friend is gluten free , they catered to her and gave her extra to compensate. Would eat here again

Amazing! I’m gluten free and all of the staff were knowledgeable and gave me everything I could have. The meat was amazing, and Oscar was an awesome carver who was attentive and kind. For desert, (I didn’t get her name :() she went to the kitchen and told me everything I could have for dessert which was incredible, I had the pudding flan and it was just fantastic The price is great for London and it was an overall enjoyable experience will come again and reccommend to friends!

Very delicious meats, served with a smile and at regular intervals. The buffet is a great compliment tonthebmain event - grilled beef, pork and chicken of various cuts Staff are friendly and helpful, a great spot to fill your boots in London

The meats didn't seem fresh and the service was bad. I always go to the Soho branch which has excellent service and good food. I was really disappointed.

Disappointed I never took pictures because this place has a massive variety of meat and vegetable options, the Brazilian buffet where they bring different varieties of cooked meat to the table is great 👍🏻 really good experience with delicious food and friendly staff. My overall rating is 12/10.

I went with my family (5 people) and everything was perfect! Wonderful food, the Brazilian way, excellent service and good location.

per far capire che peggio di così non si poteva mangiare racconto solo che la carne servita fredda con poca scelta, buffet da mensa aziendale di pessimo gusto e per finire servizio di bassissimo livello, ciliegia sulla torta in quasi tutto ciò che si mangia c’è la presenza abbondante di AGLIO dove tra l’altro ti dicono che non c’è, insomma se passate da londra non passate da questo pseudo ristorante. esperienza veramente da dimenticare

Carne dura, l’ unico buono era il pollo!la carne ovviamente passano loro su tutti i tavoli , mentre le verdure a buffet! C è scritto che paghi 36 sterline e mangi quanto vuoi, mentre noi abbiamo pagato 50 sterline a testa perché se ti bevi una birra o un bicchiere di vino sono altri 10 sterline a bicchiere e poi alla fine senza che il turista appena arrivato se ne accorga ti piazzano il 12,5% di servizio che nel nostro caso erano 25 euro! Devastante! Purtroppo ce ne siamo accorti dopo e quando siamo tornati a protestare erano chiusi! I intanto il servizio era a buffet e i ragazzi giravano per tutti i clienti con la carne sullo spiedo, pagare 25 euro per nulla anche no! Sconsiglio!!

This is our third visit to Preto. I was very satisfied with the first two visits, but this time the meats felt a bit bland. Some were overcooked, and the first rounds of meat were served too quickly, causing them to pile up on our plates and cool down before we could properly enjoy them. The quality of the meat is still good, and some cuts were excellent, which is why I’m giving it 4 stars.

The worse customer service ever

At first very good, we were well served at the tables, but when we ordered a wine that we didn't like because it was very weak, from then on the service at the tables was no longer friendly. Whoever served the meat was spectacular, the guy at the bar is to be congratulated because his caipirinha is a very good 10, I even recommend it. But the waitress left something to be desired after the complaint, unfortunately whoever works with the public has to know how to receive praise and criticism, but unfortunately they didn't know how to deal with the criticism... If I went back there again, it would only be for the caipirinha.

Food was great but service was very bad, the worst Brazilian Restaurant visited in UK ( visited a lot in all UK). Wine list it's horrible, great food ask always great wine and wine served is wine that in a normal restaurant it's used just to cook. We saved for the CAIPIRINHA, that was top! Fair play to the barman, great job! We will never come back, it's a shame because the CAIPIRINHA but lot things very bad.

We had an amazing experience at this Brazilian churrascaria, Preto Rodízio at Victoria. The service was absolutely exceptional, with special thanks to Bruno for his attentive and friendly care throughout the evening. The bbq guys were always on point, ensuring our needs were met promptly and that the meats were served to perfection. The buffet was outstanding, offering a wide variety of fresh and delicious options. However, the true highlight of the night was the lime caipirinha crafted by the talented barman, Caíque – it was simply the best I’ve ever had! I couldn’t be happier with today’s experience. Highly recommend this place for anyone looking for authentic Brazilian flavors paired with top-notch service!

A first time, quick visit for an early lunch. Service was swift, food delicious and plentiful, Bruno was friendly and very attentive. Satisfying and very filling.

Brazilian steak house Many early bird specials. happy hour too.

went for a work dinner party and everything was great, the only thing i wish they told us is how actually the meat service worked. i had no idea that meat keeps coming one by one and i over ordered some while thinking i wouldnt have more chance of steaks.

Me and my partner came here for our anniversary dinner our, First time experience eating in a Brazilian rodizio and it was everything we expected it to be after seeing videos on tik tok the food was absolutely amazing and full of flavour The meat didn’t stop coming the staff were friendly and professional We will definately be going back again and we have made recommendations to friends and family Thank you preto staff at Victoria Merry Christmas

The lamb was very hard and dry all the others were good

Amazing experience, nice food 😋

Went at midday , Friendly staff , good service, wasn't set menu on when we went , they continously give you slices of meat until say had enough , great place great tasting food , unlimited salad too

Thanks to Charlotte, she has been amazing, extremely helpful and kind.

I went there for lunch several times just for the salad, not the meat because it smells and I don’t like the meat there and I paid £17 each time. Today I went there for dinner and they charged me £30 for the same food without showing me the menu and even they give me a table in a corner at the hallway which was freezing cold. I definitely won’t get back.

Delicious food, make sure you're hungry before you visit.

Charlotte was amazing and the service was great!

Me and my husband decided to come have dinner today and OMG didn’t disappoint. Even though is not our first time here I must say the service was EXCEPTIONAL 10/10 5*! The team was AMAZING, in all senses from manager Gustavo ( going around with his team making sure all was clean, buffet tidy ) to Javier and Bruno that really stand out to us. Was a busy night but oh boy they a dream team in Preto Victoria. Thank you all for the most amazing night guys you don’t even know how much of a difference you made tonight. <3

Really good branch of the Preto franchise providing as much freshly grilled meat and prepared sides as you can eat.

Food was unreal will definitely be ordering again, and recommending to friends.

I really liked the place until see that they overcharged us in the bill, and wrote a service charge of 12% but actually calculated 20% on top without saying anything…

Great service, they constantly come around for Rodizio with different meat and carve into your plate as long as you have your card with green side up. There were chicken, beef, steak(one tender and one chewy), lamb, pork, sausages and a very salty kind of pork. We were stuffed after trying all of the different meats. You can help yourself at the salad bar, garlic bread, fried bananas, wedges, chips and some meat stew were available as well. You should go in the morning for the fried bananas while they are fresh and crisp, we went in the afternoon and the fried bananas were soggy. Desserts were on display only and you have to order separately.

Un visitante por primera vez de una recomendación sólida. Debo decir que el servicio y la comida es excepcional y el precio del menú del almuerzo es increíble. Carnes recién cocinadas entregadas y talladas en la mesa, una gran selección de artículos buffet frescos (la polenta asada era mi favorita) y el ritmo pausado del servicio (sin presión para comer y salir) fue refrescantemente excepcional. En un futuro no muy lejano se avecina una revisión definitiva.

Amazing Brazilian food, good service and fair price.

Very good and quick service, reccomend

Serves meat like the movie Airplane! serves jokes. Don't like one? It's fine, there'll be a new one along in 20 seconds. Also, excellent Caipirinhas

Great experience, very accurate Brazilian food

Amazing food and brilliant service!

Preto Brazilian Steakhouse in Victoria offers a vibrant and deliciously affordable dining experience that captures the essence of Brazilian barbecue. Here's a detailed review based on the highlights you mentioned: Ambiance and Service The restaurant’s warm and lively atmosphere sets the stage for an inviting meal that feels both festive and authentic. The service at Preto is attentive and friendly, with the staff clearly dedicated to providing an enjoyable experience. The servers move efficiently around the room, ensuring diners are well taken care of and plates are replenished with different meats. Their willingness to explain the menu, share recommendations, and make guests feel at home elevates the experience, adding an extra layer of charm and authenticity. Food Quality and Selection Preto’s rodizio-style dining is perfect for anyone who loves variety and quality in a casual setting. The meats are flavorful, expertly seasoned, and served hot off the grill. With continuous table-side service, diners can try different cuts of beef, lamb, pork, and chicken. Each cut is distinct in its flavor and tenderness, and the rotation ensures everyone has a chance to try all the options. The food itself is fresh, with sides and salads that complement the richness of the grilled meats. There are options for all palates, and everything feels thoughtfully prepared. This abundance of choice at such a reasonable price makes it great value, especially given the quality of the ingredients and portion sizes. ### Drinks and £30 Open Bar Opting for the £30 open bar is a fantastic choice if you want to try some of the restaurant’s unique drink offerings. The selection includes a range of cocktails, wines, and the famed "Jamaican Pink Drink." The Jamaican Pink Drink is a refreshing, tropical cocktail with a vibrant color and fruity notes, perfect for balancing the savory flavors of the grilled meats. The open bar gives diners the freedom to sample drinks and enjoy their favorites without worrying about the cost, adding even more value to the meal. ### Price and Value One of the standout aspects of Preto is its affordability. For around £30, diners can enjoy unlimited meats and an open bar, making it a fantastic deal for the experience offered. The portions are generous, and the consistent flow of food ensures you get your money’s worth. Despite the budget-friendly pricing, the quality of food and service remains high, a testament to Preto’s commitment to delivering a memorable dining experience without compromising on quality. ### Overall Impression Preto Brazilian Steakhouse in Victoria delivers on every front—delicious food, lively ambiance, and warm, genuine service. The open bar option with the Jamaican Pink Drink and the endless variety of fresh, well-prepared meats make it an unbeatable experience at an affordable price. For anyone seeking an authentic Brazilian barbecue experience in London, Preto is a gem worth visiting. It’s perfect for casual gatherings, celebrations, or just a great meal with friends, all without breaking the bank.

Bruno was very cordial, he explained to us very well with reference to food allergies. I loved the meat delivery service and various types, the only detail is that I wish they could cook it a little more. For the rest everything is fine, the site is recommended.

Bruno fae gave us an excellent service

Great meat in ridiculous amounts. Interesting salad and sides to help yourself to and very attentive servers

Very disappointed, terrible customer service! ,salad bar very poor!

Great delicious Brazilian food, Bruno was amazing!!!

Goooood foood! Love this concept

Bruno was kind, and help is with every concern we have related to food allergies.

Great time, the food was on point and the service carried out by Bruno, Gustavo and the waiters was amazing. Great place to eat.

We had a lovely after work dinner here and was immediately made welcome by the lovely staff. Bruno particularly took extra care. We just wish we could have eaten more!

I would go below 1 if i could! Was extremely loud, staff was rushing and annoyed when i wasn’t understanding how it was working, even if i did mentioned that was our first time at a rodizio. Servers were brushing on our backs, other customers as well. Wasn’t at all a good experience!

Delicious food and speedy service, however some of the staff weren’t the greatest with instructions but an enjoyable evening none the same

Absolute best experience with no ending meat!!! Great staf and absolutelly great harmony in here❤️

Best Brazilian rodízio in London. Look for the attendant Bruno, he is super attentive and friendly.

Excellent quality of food, affordable price and perfect service. It's very worth it.

Bruno was excellent. It was my daughter’s birthday and his service was excellent… her even bought her out chocolate cake. 100% recommend

Very good food and great service!!! I was served by Bruno, a great waiter

All the staff were very pleasant and efficient. The food and service was excellent.

This restaurant i s proper Rip off I paid £97 for me and my 14 yo and 10 yo daughter average food the meat was chewy not even tender i willll definitely not going back and wil trll my friends to not even go there with that amount i can cook my meat better or eat in a different restaurant restaurant and pay half of the amount wht a scam

Very nice and friendly staff. Food was good. Charlotte was very attentive and helpful too