Nando's One New Change in City of London, Westminster

They a would not serve my small family with a baby. Multiple large groups sat after we came in. We were told it would be 30 minutes while other groups were being sat.

Great experience had at this Nando's. Been to lots of Nando's and this was probably one of the better experiences. No wait to get a table, super friendly staff and very accommodating - they even went and got us a refill for our drinks. Food was well cooked and came quickly. Also, excellent location - on the first floor of the mall that overlooks St. Pauls Cathedral.

I love Nando’s. But this branch might loose their spirit. Dishes did not show up for a long and was much less amount than other branches. Firmly recommend you to find alternavtives

Amazing food, delicious. Staff very friendly, I do recommend this place.

Such a shame, as someone who has been to many Nandos I was horrified by the service received at one change! Waited 30mins for food that arrived cold and then told, for them to make it again we have to wait a further 30mins or they can give a refund!!!! I couldn't believe it. After asking to speak to the manger and told they were coming over, waited a further 15 mins to be told the manager is too busy! Is this customer service! Totally let down as was out for a special family meal and it ruined the evening. My mum took her medication ready to eat to then be told a further wait or refund! In the end we managed to get our food 80mins after ordering!!!! Never will I return to this branch. Its not even about the cold food as these things happen but its how your dealt with after, the service and resolution to the problem! The manager and team here scored 0!!!!!!!!! So let down! Embarrassed this is Nandos as a loyal customer the team at this branch are letting the chain down!

friendly staff & good food ( but the prices are now way too high for what you get in return)

Great fast food chicken w vegan options

They bought food from another Nando’s and served microwaved food

The store is located in the shopping center. The restaurant is quite spacious and very well decorated. The menu is extensive and with very good prices for London. You have family chicken menus, good burgers and the salads are very tasty. You have all kinds of sauces at your disposal to accompany your dishes. You have a free water source. The staff is very attentive.

Thank you so much to George and his female coworker who served me and my parents yesterday for my mums birthday, our waitress was very nice and attentive and George provided our family with a really tasty complementary desert alongside great service 🥳

Best nandos I've ever been to. Service is 10/10 best I've had in my entire life especially for a smaller type of business/ restaurant

Outstanding service - been visiting regularly for years. Manuela and Dalena and exemplary. Efficient, courteous and a genuinely care about making your visit/experience pleasant. Even when things are extremely busy, this hospitable approach is not departed from and it is consequently always a pleasure to visit. This is my second (positive) review but I felt, after a recent visit, I needed to make special mention of Manuela and Dalena. Thank you and well done!!

Yet another Nandos. Be sure to arrive before 12pm for lunch to avoid waiting too long. Music volume is perfect for conversation

Correct to eat something quick and affordable price. We stopped after a tour to eat something quick and continue visiting places. The order is placed directly from the mobile phone and paid in the same way. We ordered Grilled Chicken Wrap and Fully Loaded Chips as a starter. Both dishes are good and sufficient quantity. You have the sauces you want at your disposal.

Nando's consistently delivers delightful chicken dishes that seldom disappoint. While the Mac and Cheese may not live up to the hype, the standout is the service, particularly from George, who provided swift and friendly service.

Located inside One New Change. Nice spicy food, love it

30 minutes to wait for one small order? It is too much(

Great service every time! Food is fairly quick. Warning: if you are planning to go for lunch on a weekday it will be incredibly busy. My recommendation is to arrive before 12:15, no later otherwise you'll have to wait in a long queue. Alternatively just get a takeaway.

I order a 10 peri peri chicken wings with 2 regular sides (chips & creamy mash) and bottomless coca-cola, the spices I chose Hot totally is 20.65£. Because this is my first try Nando's and do not sure if I can eat extra-hot, but after eating I found 'hot' is not spicy at all, maybe I should try the 'extra-hot' next time. The staff here are friendly, when I spilled my cola on the table and all over the floor, they came to help me immediately and let me change my seat. However, from the food perspective, I think Nando's tastes... just so-so, and the price is also a little expensive. After all, this is a chain restaurant, in some local quick-service restaurant you can get the same size and better taste peri peri chicken in a cheaper price.

There wasn’t a lot available on the menu but the service from Rahma was incredible!!

Great service and food, one of our meals took a little longer to come out but our waiter kept us updated and assured it was on its way and was overall absolutely lovely and full of charisma! Didn't catch his name but he was so chill and friendly, we had a great time :)

The white manager woman was very rude and appalling customer service! She was being stingy about 10% discount, when other managers and staff would give. Never going here again! Worst nandos!

Prima volta in questo ristorante: bellissima scoperta. Il cibo è molto buono, ci sono diverse opzioni vegetariane e plant based e moltissime salse tra cui scegliere. Punto a favore per il personale: veramente speciale e gentilissimo!

Absolutely empty, wanted to get in for 10 people (happy to split tables) - said it was a 40min wait for Food. Appalling how on earth can you run a fast food restaurant like that!

Jessica is one of the most welcoming and competent managers! Her hospitality is outstanding and she's super professional and helpful.

My dining experience at Nando's was nothing short of fantastic. The manager set the tone with a warm welcome, showcasing a genuine interest in ensuring guests felt at home. This personal touch elevated the overall atmosphere of the restaurant. The staff, without exception, were exceptionally friendly throughout my visit. Their attentiveness and willingness to accommodate any requests added a delightful touch to the dining experience. It was evident that they took pride in creating a positive and friendly environment for patrons. Now, let's talk about the food – it was exceptional. The flavors at Nando's never fail to impress. Whether it was the perfectly grilled chicken or the array of delicious sides, each dish showcased the restaurant's commitment to quality and taste. The attention to detail in preparation and presentation did not go unnoticed, making every bite a true delight. In conclusion, Nando's not only delivered on its reputation for delicious, flame-grilled cuisine but also excelled in creating a welcoming atmosphere. The manager and staff's dedication to customer satisfaction made my visit memorable, and I'll undoubtedly be returning for more of their fantastic food and hospitality.

Served by Edgar who was polite and helpful. The food arrived so fast and was delicious as always! Thank you for great service!

Myself and my partner arrived at this Nandos Friday 24th Nov 23. We ordered via the app as advised by the waitress. 30 (!) minutes later no food had arrived (the restaurant had no more than 8 customers in it total). The team were focusing solely on delivery app orders. We watched our meat sit in the window for 15+ minutes with no sides. No communication from the staff to us whatsoever. The food finally comes… it was ABYSMAL. Stone cold, old, the bottom of the sides (hard cold rice, shocking small portions of chips). FYI we only ordered 1/4 chicken, rice chips and a wrap. We send the food back as it’s shocking. Same process happens again, the chicken and wrap is fired by the grill team immediately even though the girl (who 100% needs to be removed from the station and retrained) is not ready with the sides. Our food sits again for 15 minutes until we finally receive it. The waitress give us ZERO apology and attitude ??!! Manager too busy flirting with the waitress to care about anything going on. We were not even offered a complimentary dessert, refund etc. Wouldn’t recommend and the owner needs to look into this franchise. P.S see photo, we finished the 2nd round of food and nobody had even come to ask if all was well with the LATE refired food. Wouldn’t have bothered to write all of this if the experience wasn’t so shockingly bad.

We weren’t served so I can’t comment on the food; however, if the plates and plates of food left on the pass were an indication, I think it’s safe to say it wouldn’t have been great. There was NO ONE on front of house. Not even a server, literally not a soul. We stood waiting at the door for a good 10 minutes waiting to be shown a table; we got nothing and left along with the people behind us in the queue. The restaurant was dead quiet, people were waiting sitting at tables with no food, it was embarrassing. Easily the worst Nando’s experience I’ve had and I’ve been to a lot. This was on 25/11/23 at around 17:00.

Manuela is lovely. Very friendly professional and curteous. The station with the condiments is clean, well stocked and sharp. She needs to be recognised. A credit to nandos.

GEORGE and AIDEN WERE FANTASTIC! THANKS LADS

You would be quicker ordering on Deliveroo than trying to eat here, they seem to prioritise Deliveroo rather than eat in customers

A very busy chain. My advice is to come before midday else you will be waiting with a mountain of people outlook. Overall service and food quality like any other Nandos.

Arrived mid week lunch time, very busy hosting large groups of what looked like 3rd party building contractors. We were shown to middle aisle table for two. No where to put our coats and bags carrying as work week. Having order saw a small table for two booth available I asked if possible to move and the staff member was very courteous and hospitable despite being very busy himself rapidly prepared the table for us and we moved. The food came shortly after he had obviously also made a note on our food ticket table change. Thank you Juri made our lunch meal from what started seemed mediocre to ending up being a vastly improved enjoyable meal from us both.

The staff were so friendly and served us with good positivity and good service. The store was so neat and tidy. The atmosphere was very calm.

As always, I just excellent 👌🏼 🍗❣️

The service was fast and friendly. Freshhhhh ! Staff were always around to assist and great customer service

🗓️ Busy on Monday lunch time. Little to no human interaction as everything is order via phone 🤦. Tried the bean burger 🍔 (yes) and it was nice. Previous review - Standard Nandos, great location but tucked into a corner on the first floor. Many people without online maps may not figure out the location of this restaurant. Attendive staff and quick delivery to table.

Llegamos aquí gracias a que sabíamos que en este centro había muy buen rooftop y a que nos lo recomendó nuestra guía de freetour. Las hamburguesas estaban riquísimas y el camarero nos estuvo explicando todo al detalle, vamos, todo un acierto.

The food was delicious, but it was soooo loud.

Love coming here after my workout!! The staff are so lovely & George always takes such good care of us!

Fantastic staff, very clean branch, quick service and of course, tasty food!

George gave us very nice service and the food here is more delicious than the Euston branch

Best Nando’s service ever. Cheers to George, he was very warm and welcoming!

First time at this branch - great service here. George was amazing! Appreciate the 1 to 1 service he provided us. Not crowded, even for a Saturday (when we visited). Though not my closet branch I’d come back here.

As solid a Nandos as you can get. Attentive wait staff.

It was nice, cosy and quiet, the food was delicious as usual, the staff were very nice and place is just good to be in. Definitely worth to visit again.

It's Nandos! Can get busy at Lunchtime (12:00-14:00).

Oh my gosh there were an amazing lady looking after us she makes sure we got everything we wanted she was soo welcome 🤗. If I am right her name is Rahma she definitely deserves the best waiter award 🥇. Because her I really recommend going to this place.

The waiters we're extreamly Rude and one of them even Stile my recieve and threw it away because someone in our group forgot to Order sth. I highly recommend Not so visit this place If youre expecting nice waiters.

The service needs improvement. Despite the high price comparable to a regular restaurant, customers are required to fetch their own plates and utensils, and there is no waiter to take orders. The atmosphere is even worse than a McDonald's. It would be a more enjoyable experience to buy food from a supermarket.

My gf and I are Nandos connoisseurs, and this one is among the best in UK that we’ve tried.

The staff was extremely rude for no reason whatsoever! It was as if they were being forced to work there!

Lovely Nando’s! Best service from George! Very helpful and friendly! Definitely coming back!

Wonderful service keep it up guys...

Very friendly staff, and the chicken was cooked to perfection. Also, thanks Bobs, for being very nice to me, and bringing me the glass of drink with Coke already in it :)

Really tasty food with amazing service, absolutely recommend trying.

One of the best customer services I'ever encountered.

The best service ever. People here are super friendly.

Food was fab as always, staff and service was excellent.

Nando's London 🫠😋🫡 I would say fantabulous cuisine.

The service is very Nice. Thank you JP and all the team

Sometimes in the busyness of London you just need a familiar dependable friendly place, and Nando's is it. It's up the escalator and away from the busy area around St Paul's and it's approachable and very friendly. Good clean toilets - kind helpful staff - what more do you need? An oasis in a sea of turmoil.

Excellent, my first time here and I love the food and the service, nice atmosphere. Thanks to Hyde and the other lady at the entrance who helped me with my order and gave me a salad as a courtesy because I made a mistake in my order. Thanks to Nando’s to have such a lovely people in your team !!

🇪🇦 Probamos las hamburguesas y fuimos al lugar por consejo del guia de Free tours y fue todo un acierto. A pesar de no hablar mucho inglés las camareras fueron encantadoras y nos facilitaron pedir la comida mucho mas fácil. Las hamburguesas están super buenas. 🚻🚺🚺 Servicios públicos en el centro comercial. Por si os viene bien saberlo.

Thiru was very helpful, Good swift service.

Great, friendly customer service. Good food which came so quickly. Couldn't ask for more 👍🏿

It’s Nando’s, what more do you need to know. Had the 1/4 chicken combo with Peri Peri chips. Really hit the spot.

Shoutout to the staff there , all of them are so friendly and welcoming !! I ordered using the gift card and was having some issues with it but the staff was very patience !! Love it , food is good as well !! Love this branch of Nandos , keep it up the good work guys <3

Really nice restaurant. Service was very quick and the food was nice but found that the wrap didn't have as much chicken as I normally get at other restaurants and didn't have as much sauce. There was a nice atmosphere and the staff were friendly.

Bad and very late service. Rude staff.

Not a bad spot for a quick take out

好吃的烤雞，非常多汁。 餐點有許多客制選項，一個人來吃也可以很愜意。 服務人員很親切、會隨時留意到你的需求。Really make my day!

We were really looking forward to having nandos for the first time in a while, but one tall waiter suddenly became annoyed at us for trying to order at the till. Additionally, there was a 30 minutes wait time. Hopefully this doesn’t happen in other stores

The food was Nando’s so you know what to expect- chips were hot and chicken was good. What earned it the 5 star was our server George who was very engaging and made sure we were happy with our meal. Good customer service goes a long way.

Very nice staff, good food as usual

Good availability and lots of seating space. Fast service and the food was tasty as I've come to expect from Nandos

Cleaning equipment next to sauces.Staff not very welcoming

I love the food,I tried nendos UK for the very first time, and it's very delicious.

Served by a fun, festive Frenchman who went out of his way to get us everything we needed....

Food was okayish. Mash potatoes were either heated in microwave or stood too lung under the pass lamps, because it wasn't fresh for sure. Plainish(says on the menu) livers were super spicy, I probably enjoy more then bread than livers.

A waitress confronted us with a disgusting attitude , threw a plate , spoke rudely and undermined us for ‘using the wrong glass for the wrong drink ‘ This was a very unusual experience and ruined the dinner for us ! The manager apologised when she should have apologised really ! So unlawful !

Really slow service and we had to do for our food a number of times

Food was fine but customer service was very poor. Host was rude- clearly didn’t want to have to clean the table we wanted to sit at. Then when we wanted to order at the till we’re told that nobody is working at the tills (there were more staff than customers there). When we asked for water we’re told we should have ordered it online. So unnecessary.

Unbelievably rude and unhelpful staff. Not busy at all and there were more staff than customers

My wife and I were at the One New Change, pretty much late in the day (21:00) We were told by staff that its take away only, however, my wife and I were very hungry and it was cold outside. George was the guy taking our order, we asked him nicely, please could we eat inside, and bless him, he did say, its take away online, but asked us nicely, please can you be done by 22:00 as that's when we closed, we finished our meal with 15 mins to spare. Just wanted to make a special shout out to George at One New Change as he made our night! Please ensure he gets this feedback, as he deserve it because him and his team work extremely hard to please customers! THANKS GEORGE!!!!

Standard Nandos, what you expect.

Delicious med chicken double breast with fab fries and the tastiest long stem broccoli ever, seasoned and with garlic, yummy - thank you

Standard Nando’s, food was delivered quickly and staff were helpful.

+ Geschmack war sehr gut + sehr schnelle Bedienung + digital bestellen u. bezahlen im Restaurant mit Smartphone

Convenient spot close to st Paul's, usually not very busy so didn't have to wait long for food. Not the biggest fan of the restaurant layout, the tables are quite close together so your conversation may be over heard, plus not any booths for big groups so may want to keep that in mind. But overall good nandos experience!

I attend this particular Nando’s quite often for lunch, food always arrives in good time, slight delays when visiting during the peak of lunch hours but that is to be expected in the City. Great service, will be retuning.

Quite busy at Lunch Rush Hours on Monday to Friday. So better avoid it if you can.

I normally go to eat at Nando’s in London, but this one has one of the best costumer service within the chain that I have ever seen so far. Delicious chicken, friendly and helpful staff. Comfortable environment and music. Thanks a lot, I will be back.

Loved the food. Very bright and clean restaurant. Very friendly and helpful staff. Fast service with fairly good pricing.

The food was good but does get quite busy at lunch times but you can order from your table. Just be prepared to wait a while for the food.

Love Nandos. Consistently excellent food. Great waitstaff as well.

Cosy, nice staff, highly recommend

Great service by the staff. The food was served fairly quickly, the texture of the chicken was perfect along with the sides.

Quick dinner here before a night out. Chicken butterfly, chips and coleslaw. Very friendly service, and food was usual 4 stars.