Pret a Manger in Southwark - Phone Number, Reservations, Reviews

Opens at 6 not 5 30. Food prices have gotten insane

When ever I ask for a drink they change it and give me something else , does this happens with everyone, Very rude with customer's.

Very disappointed about the toilet, like always in prets the toilets doesn’t work. The manage Koli was very rude

Not cheap, but for coffee break is not the worst choice, there are a lot of seating space, fast service and the coffee is lovely.

£5.50 for 5 grams of salmon is too much. The salmon is arranged to believe it's in the whole sandwich.

Getting pricey but good coffee ☕

Price on board is not the price you will be charged. Disappointing.

Nice place, crowded but efficient service.

Staff here are very friendly and helpful, plenty of seats downstairs, typical Pret food.

Wow £19.30 for two sandwiches and a lait & hot chocolate 😱. Guess what not a coffee drinker so queries change from £20 😳. Mind you very tasty pastrami on rye bun do tasty totally forgot to take photo lol. Friend had a tuna toastie which took a little while to best toasted but she also enjoyed her sandwich.

Says open until 8, but stopped serving customers at 7:30!

Very expensive for the poor quality beverages and lacklustre service. I spent almost £8 for two drinks. I ordered the Berry Bliss and was expecting a fruit smoothie (which is exactly what it used to be) but was served something which looked and tasted like cheap fruit squash. Yuck. Considering there’s a huge choice of far better (and cheaper) coffee shops in the area, there’s no logical reason to bother going here. I see other reviews mentioning the fact that there’s a single disabled toilet here - as if it’s some sort of luxury, which baffles me.

The service is bad; two black (one has glasses and the other has cure hair) woman are especially rude and mean to the customer (no manner) I am the regular guest, even purchase their club (location is good cos it is close to my office) however, she said "you are always not listening" with competent front of me cos i did not grape the coffee immediately while i was talking to me friend. i feel kind of racial discrimination. strongly recommended not you go unless you would like to be humiliated.

It's the only place where you get thrown out of your dining room for cleaning an hour before closing time. The manager of this place has no manners and can't hold a decent conversation. Shame is also placed with such behaviour!!! Shame!

The prices are poorly marked, I bought a sandwich that cost 2.75 pounds but they charged me 5.50. The bathroom didn't work

Wonderful service and the bearded barista was amazing 💚

Ordered a cup of mocha around 6pm on Friday, 17th. It was the worst coffee I (didn't) have in my life. Tastes of nothing but a little milk... no coffee, no chocolate, nothing. I (tried to) question the member of staff who prepared it, but she behaved totally clueless. I had to dispose it and go to a different coffee shop. I will avoid pret coffee from now on.

Servers were nice and attentive had a bacon an egg baguette with hot chocolate hood as always 😏

If you are coming here to charger your phone or to work and need a plug this is not the place… they have many plugs but non of them work and the staff has not intention to report it. Also their toilets are ALWAYS out of service

Couldn't go to the bathroom 25 minutes before the closing time I mean there's a lot of things to do before the bathroom

Good for a quick bite, with a variety options to choose from. Most of food is ok - rush hour saviour.

People don't want to download apps rhey want cheap prices

Not a great example of the chain and I won’t be rushing back, especially if I’m wanting to dine in. It wasn’t the cleanest, with no clearing of tables taking place and dirty seats. The only toilet inside was broken and out of order. Downstairs was busy with no tables available and the counter containing sugar, stirrers etc needed restocking. Hopefully it was just a case of a ‘short staffed’ day, but I left with the impression it wasn’t a well-run store.

I went in for an oat pumpkin spiced latte and some breakfast, and the manager's service, kindness, and smile made my day! This was the best experience I ever had in a Pret location. I definitely recommend it.👌

James is amazing at his role and consistently provides exceptional service.

Liked it here! Good place for a quick lunch break. I had an Italian prosciutto sandwich and as an Italian I can say it was quite good quality. Also had a latte and liked it. The staff was very kind and polite especially James! Thank you!

First time visiting London, first time visiting a Pret location. I asked for a coffee with cream and the guy was like we only have milk and it’s called White Filter, then asked for a black coffee he again corrected me that it’s Black Filter! Dude just give me my coffee! It’s 8 am and I really don’t care what you call your coffee!

Huge seating area downstairs if you need to get some work done, nicely cooled in the summer, and warm on the cold days. Very friendly staff!

FAVOURITE PLACE FOR A GOOD AND QUICK BREAKFAST ON THE GO. LOTS OF CHOICE FOR PATRONS. COFFEE AND SMOOTHIES WERE GOOD. SMOKED SALMON SANDWICH IS MY FAVOURITE.

Really poor froth in the cappuccino and broken toilet.

Just spent £16 on little more than a pair of sandwiches to eat in, mainly to use the toilet. Now that we've paid and started eating, I've just been told that the toilets are out of order. I explained to a member of staff that my young daughter is busting, but she was not interested in helping us at all. I wonder what the staff do when they need the toilet? Good job we don't need to change a nappy today, I guess? Awful way to treat customers, and staggeringly unpersonable staff. Really surprised in this day and age to see a shop casually treating their customers in this way. By the way, my daughter wet herself on the way to the pub over the road, having left before finishing our food. But you're not the slightest bit bothered about that, are you?

Such a kind staff! James was so lovely and kind! 5 stars indeed!

This is the most wonderful cafe, thanks to its super kind and friendly staff! Thank you for making my day always that much brighter! If everyone was like these staff, it would be hard to find someone in the world without a smile on their face. Thank you!!

I like sitting there chatting or even just relax here the place is big and not busy

Anthony stayed later to serve me whilst they were closing and was really friendly

As a monthly user, it's ridiculous to have a toilet broken for over a week. The toilet is always "broken." Come on, Pret, you make millions of pounds from subscription. I am sure u have money to fix your toilets.

Nice selection of drink and they had the breakfast smoothie which I couldn't find at other pret branches.

The latte was terribly watery. There was no coffe taste. I would not recommend.

This Pret is absolutely FANTASTIC and the best I have been to in London and NYC! The man who runs it is so dedicated and delivers the absolute best customer service, bending over backwards to make sure his customers have a great experience. This location also offers a wide selection, is spacious and clean, and located steps away from the London Bridge tube station!

Friendly staff, although I've visited this pret on many occasions, there have been a number of times the orders get mixed up or misheard, overall they're usually good in sorting it out, it does get busy this close to London bridge, but it is a central location.

No spoons. No butter. Will update. Am here now.

Wish we had a Pret in Budapest/Vienna! Especially envious of the membership deal going on. Peach cooler was very peachy and delicious (note: Prêt coolers are not caffeinated, unlike Starbucks refreshers), would come back again.

They discriminate against Scots. Every other store happily accepts Scottish pound sterling. But #discriminate pret a manger says No since its too expensive to change?

Thank you James for the peach 🍑 coolers

All staff very nice but we are waiting 10 - 15 minutes toilet . Why only 1 toilet we don’t understand we are not come back again here

1 Baguette und 1 Wrap gekauft, jeweils ekelhaftes schwarzes langes Haar drauf. Bitte Mitarbeiter mit Haarausfall kündigen.

Przepyszna Matcha Latte. Yummy... Miła obsługa, przyjemny wystrój, pięknie pachnie kawą.

Each day less quality and less affordable. It used to be a place from where you could choose any savoury item to go but nowadays the item costs at least £5 and hasn’t got enough inside. Remarkable could be the variety which makes me put some stars on this post. Hope it improves because it’s everywhere I wish I could go more often. Usually is not clean enough and not many room to sit.

To, Pret a Manger (Europe) Ltd 75B Verde,10 Bressenden Place London, SW1E 5DH. Dated: - 22/04/2023. Time: - 19:50 It was a festival day for us and we are a group of 7 family members with 2 new born babies on board, we entered the Pret a Manger store 11-15 Borough High St, London SE1 9SE at a time of 19:50 and ordered a cappuccino and my family wants to feed their child ,they were preparing for feeding and one of the staff came and asked us to leave the shop within 8 minutes as they knew that my family was feeding the child and after 4 minutes gone suddenly, one more member came who was very aloof, unmannered and unprofessional way shouted, yelling at us like a bulldog without any intimidation and he even told us that he will call the police, if we did not leave the shop. My whole family got scared, and silence for two minutes, and asked themselves, what happened to him? The babies were crying and the feeding was not completed and the bull dog did not show mercy by seeing the babies as well and ''I asked him, why are you shouting at us like this? And he was saying that we were in the shop for nearly two hours which was lied’’ I told him you cannot shout like this in an unprofessional and ill-mannered way at the customers and again he said, he will call the police and he took out his mobile and call to someone, I do not know whom did he call. We were waiting outside for the police to come but did not arrive. It was a very embarrassing and disrespectful and shameful moment for my family in front of other customers and staff and he spoiled our moods for the whole night. I wanted him to apologize for his misbehave, unprofessional way , liar, aloof and inconsiderate manners and how can the Pret hire such a person like this with this character. I do not know his position but I have a photo of him that can be found in the email. As the Pret a Manger has a good reputation in the market for many years with good staff characters. I hope and trust the higher department to take necessary action against him and do the needful to avoid future incidents. Best Regards Regular customer

Having bought drinks for me and my son and sat downstairs, after a couple of minutes we were told that this area was closing. This was about 5.30pm on Tuesday and apparently it was closing earlier than usual. Nobody had mentioned that when we bought our drinks. A couple of minutes later the area was cleared and we had to pick up our unfinished drinks and leave. All dealt with in a friendly though uncompromising way. Not the normal good service I expect from Pret.

Typical Pret, but this one is NEVER open on tine; consequently always has a big queue; often gets the order wrong or forget the order. Just open 5 minutes earlier (or on time) and it would cure all the problems

I ordered chai latte, they gave me half cup full of foam. When holding the cup literally can feel that the cup does not have decente amount.

I fell in love with their Sandwiches

The usual Pret selection and a sizeable seating area downstairs, although often the tables seem to be dirty. There is a homelessness problem at this Pret, too. On the last two occasions I have visited, beggars have been troubling customers queuing to pay. Members of staff looked the other way, and another even gave one homeless man a cup of tea 'on the house'. No wonder he keeps coming back for more.

An amazing and big place to sit and enjoy your coffee

Had to wait my coffee almost 15min once, coffee is bad, flat white tastes like milk with coffee taste. They never have cream for gingerbread latte.. Staff looks tired of life.

I saw the managers without uniform multiple times and there shoes are not for a coffee shop too. The staff are doing orders wrong they don't know the difference between late and cappuccino. They close the sitting area around 5:30ish then why they charge for eat in...

I very rarely leave reviewed but this one is crying out loud for some attention! 2nd time I go to this place but I’ve never encountered such rude staff as here! really appalled! Also please wipe your filthy counters

Very busy place, especially at lunchtime. Readily accessible from London Bridge station.

One of the worst Pret ever with wrong and missing orders!!!!

Not a bad drop of Joe, always busy if you like that.

Super friendly staff. They went the extra mile by helping fill a hot water bottle for my disabled wheelchair bound daughter who has problems retaining body heat. They had no problems fulfilling what was an unusual thing to do, and didn't make her feel out of place or different. Well done and Thanks again 👍

The only problem that I have with this store is the fact that they don't maintain their opening times. If they're meant to open up at 6 a.m. they want open until 6:30 sometimes it varies. Then I have to go to Starbucks around the corner to get my morning coffee and breakfast 🥐

Way too busy with many many people ordering coffee on their Pret subscription. Can't blame them for that but staff seem fairly miserable making hundreds of coffees a day.

Busy place. They try their hardest to deliver but the sheer volume limits this

Boas saladas e sanduíches, mas é caro.

Nice big pret. If you're struggling to find a seat there is a huge downstairs seating area to go with the one upstairs and outside.

Nice big space, but coffee is just okay, not fab.

&, they do the fresh smoothies here! 🍏🍎 🤠👍

The working staff terribly and arrogantly. I waited 10 minutes for my order. They simply issued my order, I didn't hear any apologies

Always busy but nice staff and a seated area up and down stairs plus a loo.

One of the best Prets in London in my opinion! There is a large sitting area located on the basement floor, a wide range of iced and hot drinks as well as food, which is always fresh. The staff are very friendly and efficient. A great spot overall!!

Great place to chill and work downstairs👌🏽

Sehr freundliches Personal und lecker Frühstück

This place doubles up as my central London office, with lots of seating and electric power points, friendly and helpful stuff, AND they do a full range of Pret cold drinks (including fresh smoothies, milkshakes and - as I've recently discovered, to my delight - caramel frappés!) It's usually open until 8: 30pm. One of the larger of no less than 7 Pret à Mangers by London Bridge (if one includes the one inside The Shard). ( Note that the Prét actually inside London Bridge station itself opens latest, until 23:00, but that one doesn't do cold drinks.)

Bei diesen Läden gibt es kalte Getränke, Sandwiches, Obst, Müsli und heiße Getränke zum Mitnehmen oder vor Ort zum Verzehr. Wenn man die Lebensmittel dort konsumiert wird der Preis höher. Wobei die Preise sowieso schon hoch sind. Es gibt genügend Sitzplätze im Innenbereich im Erdgeschoss oder Untergeschoss. Dort ist auch die Toilette. Der Aussenbereich war leider sehr verschmutzt. Einige Plätze gibt es auch vor der Tür.

Good for coffee etc… it’s so silly they can’t grill the wraps

This thing was expire. They couldn t give the money back or change it. It s not acceptable.

Comidas rápidas e práticas para quem não quer perder tempo e quer comer bem. Possui ótimos sanduíches, saladas, iogurtes, smothie, vitaminas,...atendimento ágil e gentil.

Worst customer service ever! No stock on the smoothies which I understand as it was a hot day. The blonde girl which refused to give her name was rude. I can’t believe in her behaviour. After asking other employees for a name I found out it was Alexandra. The woman shouts talks down to customers and walks off when you ask for a name so you can complain.

Un sitio agradable para tomar un café

Well I have just left this cafe having had excellent friendly, efficient service. There was plenty of food available, great coffee & all clean. I have read the previous reviews and feel I need to add my positive experience!!!

Horrible customer service, rude staff, and the drinks are prepared without cream and you only find out after you have received your drink, apparently they don’t have to notify customers that there is no cream. The drinks were not even prepared properly.

Rude staff specially the manager, very slow and bad service

I have currently been waiting 20 minutes for a smoothie and everyone is being served before me. I asked 5 minutes ago for my drink and they said they would make it right away. The bins are also overflowing and need emptying. The back bar is also covered in un-claimed drinks and empty milk cartons. Normally this place is good but there isn’t a huge queue so there isn’t really any excuse.

I recommend the most ideal breakfast and coffee place in England

Staff are really nice and very helpful!

It was lunch time and busy but the team there was nice and quick

Anemic latte, only half a cup. 3.15 as well allow it 🙃

I don’t normally complain but my experience today was horrific. The women with glasses and blonde hair was beyond rude. I asked for iced latte, and she huffed and said they ran out of ice so I settled for a flat white. But then I saw the other employee serve someone an iced latte. I went back and asked her if they had ice and she looked at me and said “now we do” then looked away, when I said can I have an iced latte then she huffed again and said “fine. I’ll get you an iced latte”. I told her not to bother with the attitude she had and then she shouted I don’t care. Obviously was having a bad day but I’ve never been spoken to like that by staff. I will also also the staff hardly helped either. Get new staff.

Great sandwich selection, good drinks, nice stuff.

Been to this pret twice. They forgot my order twice and 3 other people. Waited upwards of 15 minutes to get my drink. Very polite staff though very inefficient.

The breakfast food is too late guys, the breakfast role the only none sweet hot food appears in store only at 8 ocklock sometime even late. I want to let management know that at 8 am people Already start working. So your nine sweet breakfast should be on a shelves earlier at least at 7 but definitely not at 8 pm. I usually get tea at Your store but because your none sweet breakfast ( breakfast roles) are coming too late ⏰ am having breakfast at LEON. Before I was having lunch at pret as well but since I was introduced lunch at LEON to try from now on I eat lunch at LEON. So guys You are loosing clients! If your bacon role and veg role would come a bit earlier at 7 am at least, many people would be able to eat hot none sweet food in your store. But because it is late people Going to your competitor and thereby you loose customers, in the morning and potentially in the lunch. Now it is 07:58 I will wait two minutes and see if the roles will come on time. I just waiting for role now because I can start work today a bit later otherwise I would go to LEON. If in the next minute the ropes will not come I will Have to leave the PRet disappointed ☹️. So it is 8am now, no roles yet 08:01 no breakfast roles another one minute and I go. ☹️ I was waiting here 20 minutes for this roles and hoped they will come at 8 am. 08:02 no roles no even sign that someone will bring them. 08:03 no roles Thank you for disappoints

Waited half and hour for a coffee, got the wrong one

Nice and lovely place, especially love the cream cheese salmon sandwich with a cup of hot chocolate in the morning!Visit it, you wont regret.😀

Rude staff who made fun of my accent. Cross contamination between all types of food. If you’re vegan or have an dietary requirements, DO NOT GO!

Good place for a coffee and quick sandwich to gather yourself in the morning .

rlly nice people make my drink rlly quick!! nice seating downstairs as well❤️ i think they r one of the prets that is open rlly late and that is always appreci8ed

Twice I have been to this coffee shop in two days and they sell their coffee in faulty cups that the lids don't fit. A perfectly good coat ruined because I chose to get coffee here.

Large sitting area. However, they closed two hours early and the restroom didn't work. Very annoying!