Pret A Manger in Norwich

Still freezing cold with that door always open. I'm now going to Gregg's.... I was told that something would be done about the door but that hasn't happened yet. Pity because the coffee isn't bad.

This place has become so bad I had to leave a review at this point. The WiFi barely works - even then its range is so bad you need to be in a certain small area to pick up a signal, and there are constant dropouts. The haven't had decaff coffee for over 2 months at this point. I'm not sure if this is a franchise, but the management seems utterly incompetent. The staff seem completely disinterested and its often full of private school kids eating their own packed lunches, with their own drinks. One of the men's toilets has been broken forever - this place is always busy though (even though the kids don''t buy anything I guess) so surely they could do some maintenance. Avoid.

Tea like dishwater, filthy table, no food available to purchase. Overpriced and toilets locked. Won’t ever return. Keep walking folks

I enjoy going to this pret as I love the food and sitting in however unfortunately I can never get a seat to eat my lunch I’ve brought from pret. Everyday the seats get taken up by the sixth formers who sit there for hours and aren’t told to leave! Fair enough if they buy a drink or something to eat but today there were several students taking up the biggest tables upstairs with their own food and drink, meaning that myself and others who had brought pret food and paid to sit in could not get a seat. It’s a shame as I love getting my lunch from pret but will have to stop as it’s really unfair that they’re not told to leave when they’re not buying anything.

Windows filthy, tables not wiped, no one actually going round wiping. Who is managing this okace. Food always good, staff unfriendly. Place generally grubby

I have always liked Pret for its quality products However, since when has it been acceptable for baristas to dictate to the customer what they should or should not be purchasing? I ordered an espresso with a large cup of hot water as my friend likes a very weak coffee and can then add it to the water as appropriate. The young bearded barista took exception to this preferring me to buy a more expensive americano, “we don’t serve coffee like this” “ you’re going to add it to the water aren’t you”? I would advise the barista to be wiser in not presuming details of my friend’s preference. I understand to don’t necessarily need our custom as you’re a busy business with plenty of footfall but please train your staff not to presume. The customer is always correct when ordering.

No real complaints about the food but the lady who served me today was brusque and unfriendly. Also a bit much when you pay extra to eat in you get your drinks in takeaway cups and cakes in a bag. Also the place could do with a good clean.

The food is good, standard-issue Pret fare and if that alone were being reviewed, this branch would scare a solid three-to-four stars. The problem is that kids from the nearby Isaac Newton sixth form college swoop in packs at lunchtimes, take over the space, nick all the spare chairs, spread out their laptops and linger for ages with a single coffee or juice per table while chewing through food they've brought in from Greggs or McDonalds. I've been caught out a few times and it's extremely annoying to pay "eating in" rates and then find there is nowhere to sit. The loos are pretty grotty, too, which may not be unrelated to the issue above. I appreciate it might be a difficult issue for staff to resolve but this branch has to decide whether its a community hub or catering for customers who've actually parted with more than a couple of quid.

Called in for lunch today, as I always do when I’m in the city. Most of the tables upstairs were occupied by people in two huge groups, none of them earring or drinking things from Pret. One table, with 8 people sitting and another 7 standing, was eating McDonalds. Another table across the other side had 13 people, none of them eating or drinking at all. At one point two members of staff did ask all the people who were standing to leave the shop, but didn’t address the table covered on McDonald cups and bags, or the table (actually it was 3 tables pushed together) with 13 non customers on it. On top of that 3 tables were taken up by people on laptops. I understand that you want to encourage people to feel comfortable in the shops, but surely that has to include paying customers too? I’ll come back in the Summer when I can sit outside and feel comfortable.

Wanted a late snack/coffee Saturday afternoon. Food was 10/10. Coffee was fine. Complete let down though compared to other ‘cafes’ with regards to any guidelines following Covid-19. No tables are sanitised before or after each customer. No staff checking customer seating arrangements. We bought food and drink and stood around waiting for 15 mins while another family walked straight in and grabbed a table in front of us before purchasing anything. Place is filthy.

The place was busy and picked up a egg mayo sandwich and a hot drink. Very disappointed with the sandwich as it was highly seasoned with pepper and salt. I could taste both and not the egg.

Love the atmosphere upstairs. Food and coffee are always amazing. Organic, delicious food and coffee - ticks all the boxes for me.

Food and coffee always great, I eat here 3 x week, but tables are never cleaned or cleared. I just wish they had a member of staff going round wiping tables, but of course don’t be silly as that would cost money.

We like Pret outlets and use them often but this one is in a disgusting state. Ok the food and coffee were fine. The state of cleanliness of this place was disgusting. We had front window seats, the bottom of the window were covered in mould and manky looking food and condensation. I would recommend using anywhere other than this place until it sorts itself out.I will not waste my money on a disappointing experience.

I recently visited this Pret a Manger outlet as a support worker with the person I support we needed to access a toilet on the lower level of the building.I had several members of staff asking if they could assist.I later returned but forgot to get a receipt,for my employer's,and during a very busy period the manager accessed several tills to trace the receipt for my records.They could not have been nicer.Well done Pret a Manger for your customer service as well as an excellent choice of healthy options.

Lovely coffee, good takeaway food, as well as eat in. The thing with a chain restaurant you get what you expect. Tasty and good value.

Have visited 3 times in the last few weeks and received brilliant service, especially when ensuring products are vegan. Also the coffees not bad 👌

Niza limpio Pret. El código del teclado en el inodoro detiene a las hordas de personas que entran y salen para usarlo a menos que sean clientes (aunque tuvimos que ir y pedir el código porque no recibimos un recibo). La comida era de alto nivel, y el personal retiró las mesas rápidamente. Volvería

Needed tea and coffee as a pit stop on our shopping day... also had a bit of cake which was really tasty. Drinks were served quickly.

I popped into this branch of Pret in December, after I had taken my children ice-skating, for a hot drink to warm us up.I wanted to order a regular hot chocolate for my teenage son, a regular hot chocolate for my young daughter, and a regular hazelnut hot chocolate for myself. I didn't think this would be a complicated order at all, but apparently it was.I first off asked the young lady serving me for "One regular hot chocolate ..." to which she replied "what sort?". To which I replied "just the normal hot chocolate you serve" to which she again replied over and over again "what sort? I need to know what sort?" I was completely baffled and the server got very frustrated with me. I didn't understand what she meant because I was clearly asking for a regular sized standard hot chocolate so I asked her to rephrase. She then said she could make it hot, or cool for a child. I was unaware this was an option but anyway opted for the hot option because my son is a teenager. She then continued to insist she could make it cool while I tried to convince her my son wanted it hot! Eventually after a long and very frustrating and embarrassing exchange about this my order for that hot chocolate was placed. However, pleased there was now a cool option I then put in my order for my young daughter - a regular hot chocolate but in the cool version she had offered. I then put in my own order for my own regular hazelnut hot chocolate. Finally we had purchased our hot chocolates and went on our way, take-away hot drinks in hand. We were some way from the shop when my daughter tried to drink her hot chocolate and burned her mouth - the "cool" hot chocolate was scalding hot! She had not been given a "cool" version at all, and therefore her whole insistence by the server that she could make it cool was either completely untrue or a waste of time.What's more, when I tasted my own hot chocolate I had been served the mint variety. I cannot stand mint and therefore I had to dispose of my hot drink and go without.I felt I had wasted my money and been embarrassed in the process. Won't be returning.

Decided on a Pretty coffee today. This is a busy join and the staff are under pressure. Being served seemed to be an inconvenience to them. 5 staff behind small counter no space to move and getting orders mixed. Not a good start to a relaxing coffee. I suspect there was some training going on, but guys don't flap. Coffee and Danish was very nice.

Few months ago I moved to Norwich and first couple of weeks were cold and lonely. I was warming myself up in this cozy Pret with their welcoming staff (Ashton a specially), fresh food, and hot cup of chai latte that I started to drink there. I created my little habit coming there almost every day and it’s breaking, because I can’t get my favourite beverage anymore.:( this is a genuine sad face of your customer, Pret!

Went in at lunch time during the week and it was really busy, all felt a bit rushed and the tables were mostly cluttered or dirty. The food is ok but nothing spectacular. I used to love going to Pret but they don’t seem to have most of the popular items anymore such as the cheese and tomato croissants. I had a toasted sandwich and a juice, like I said it was average but I wouldn’t rush to eat there again anytime soon and especially not at those prices.

I prefer independent coffee shops, but for chain places Pret are one of the best. My salmon sandwich was excellent and the filter coffee at under a pound is great value. The staff were pleasant, and though you might find places with a bit more individuality this is not a bad choice for lunch.

First time to Pret and I'm sure I'll be visiting again. Delicious food, quick service, everything you could want from a restaurant like this.

Pret Is one of my favourite places to have a coffee, a light lunch and relax on a Saturday morning. Excellent selection of homemade soups and food at prices that don' t break the bank and great coffee. Brilliant place to watch the street performers in the summer. It is also an ethical restaurant selling locally sourced and organic food and drinks.

This is where I go for breakfast on my days off. The food is excellent and I love their strong cappucino. It's just a great place to hang out for an hour. There appears to be a strong team spirit amongst the staff and it's clear that stringent food hygiene measures are in place. Love it.