Premier Inn in Highland

I've checked into the premier inn for 3 nights to find out the beefeater is closed for food and drink because all the staff have walked out due to soon be opening there own in house Thyme restaurant so there is only staff there in the morning to cook breakfast....yet nothing is on the website about it being closed !!!! I would of booked into another hotel if I had know 🙈🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️

Poor experience. Friendly waitress but manager was too busy chatting to seat at a table. No atmosphere and when the food came it was VERY disappointing. Portion size was poor and the ‘salad’ was embarrassing - simply lettuce and a couple of bits of tomato. For captive business travellers staying next door it’s just not good enough.

This restaurant I have been told by manager is no longer open to the public . Website sill available with opening times , but not able to book , Whitbread should really take website down , it’s misleading

This restaurant is attached to the Premier Inn, where I am currently staying for 1 night. I have tried all day to book a table with no joy as it does get busy. Arrived at the hotel was told booking system not working but to reserve a table do this in the restaurant. I went asked the question, and the answer was 9 pm before a table was free. I went to my room and got a shower and headed back down in case there was a table. Same answer. Drove to McDonald's and got fed in less than 20 minutes. This is not the first time I have experienced this, so please, folks avoid. There are better places with more pleasant staff.

Entering a half empty but pleasant Beefeater these days is a psyche/gangster torment best avoided. First you and your party must hover at the ‘you shall not pass’ podium for what seems like an eternity. Staff who look burdened by too many secrets don’t seem to notice you. Just when your nerve is about to expire, you reach level 2. ‘We aren’t accepting drop ins’ you will be advised in a ‘computer says no’ tone from the staff at the register. You immediately regret the glance around at a staff to customer ratio of 2-1 and majority empty tables as your quizzical expression is quickly erased by the icy look of ‘so leave now’ from waiter. Despite your innocence you feel like an informant given another chance by a mob boss… so to diffuse the situation a chirpy ‘we have a reservation’ forces big Tony at register to finally relent and the fact you get a table is never forgiven… you’ve made it to level 3. Is that a good thing? No sense in looking at the menu in advance as you are given in level 4 - a sparse reduced one. You don’t argue. Are the real staff out back bound up? More patrons enter and are turned away. Lucky…run. The food was ok. Not great. Not terrible. You daren’t complain. At level 5. Bill gets paid you make it out. Alive. Was that a speak easy casino out back you glance on the way out? Was definitely a car back firing! You get home pack a bag, change your name and appearance and move to Panama just in case.

Ate here for lunch on Tuesday. Excellent food prepared just the way we liked it. Thanks to all kitchen guys and Natalia our waitress for superb service.

Thanks so much so an amazing meal! Fish and chips where amazing 😍 service was speedy and all staff lovely. Especially the general manager Wayne Phillips made sure our night was 10/10

Excellent and speedy service. Very quite for a Saturday night. 😀. Restaurant has clean and tidy. Thanks for the service by Sasha 😀.

Lovely steak, Norbert was very helpful and Wayne is the best manager, they did provide the best service

We eat here regularly and are never disappointed. Food is great value from a well balanced menu except for the desserts which I feel lack in content for your money. The service is exceptional. Professional, courteous and friendly staff are a credit. Tracey has to be singled out though as she has a smashing sence of humour to boot. We keep coming back.

All the staff were really nice! Tracey was really friendly and catered to all of our needs. Food was tasty and offered vegetarian options as well as healthy options.

My wife and I were in Inverness recently; me for business, she for shopping... and we stayed at the Premier Inn West Inverness and the delightful Beefeater Loch Ness House was adjacent and connected to the Premier Inn.It was a cold and wet night, so it was a pleasure not having to venture out on such an evening. We ambled down to the restaurant, which was full when we went down but the very helpful and attentive Manager made a reservation for us for 45minutes later. When we popped down later, our table was ready and we were delighted with the service and variety of food on offer. The Beefeaters have gone through an overhaul, and have moved to a different level in terms of food menu and service.Michael, who was the manager who made our reservation was very quick to attend to our every need and the food was ordered and served promptly. We were impressed with the variety of starters and mains and we enjoyed the delicious and well presented meal. Michael was back again when we were in for breakfast and was enlightening and entertaining and quick to offer suggestions for our day in Inverness.Would I recommend the Premier Inn West Inverness... Yes.Would I recommend the Beefeater Loch Ness House... Definitely.

My family were staying at the Premier Inn next door and had our evening meal and breakfast here. Between us we have gluten, egg, nut and shellfish allergies so we usually finding eating out a chore. It was so easy here though! Our orders (evening meal and breakfast) were taken by the manager and he talked us through our choices, he reassured us about the practices in the kitchen to avoid cross contamination and we were so appreciative of the time he spent making sure we got meals that were safe for us to eat it. We were also grateful to the kitchen staff for cooking our breakfasts separately to avoid the cross contamination risk at the buffet.We visit Inverness fairly regularly and will make this our “go to” from now on.

Out standing service and food was 5 star young manager was top drawer stayed all week and was well looked after staff couldn’t do enough for you

We used to eat here regularly due to the consistently good service and food. The steaks and burgers in particular were always of high quality. The last 3 time’s I’ve visited however has been a complete let down. Waiting 40 minutes to receive a drink , food arriving late , and the quality of the food is terrible. For the prices charged the food is not up to scratch. Gave it a few chances but definitely won’t be returning.

I took my son, his best man and a mate for a pre-wedding treat and we had a really enjoyable experience.We all took something different from the menu, and most of the meals were very well presented, cooked and tasty with the exception of mine which came with chips instead of mashed potatoes as described on the menu. In fact the only thing right on the plate was the Doom Bar pie.I sent it back and then watched the chef grab a Tupperware box of mash from the fridge in the open kitchen and heat it up in the microwave while my pie sat on the pass. The meal came back eventually and the mash was very nice, but it didn't have the flavoring as described on the menu, but by now I was past caring as everyone else was well into their meal.Despite the setback, we all enjoyed our meal and the waiting staff were all great.

The Pictures say it all , take it or leave it attitude, no honey glaze no rosemary, sauce slapped on , reason given they where busy today

I have visited the restaurant on quite a few occasions and the food and friendly service has always been to a high standard. Amazing team thanks again.

Staff are Alalways good and great with children, we all enjoyed our meals, will definitely be back soon

1. Ordered chicken salad, it was literally just chicken and a small layer of lettuce with sauce for £13 odd. No other vegetables or anything 2. Asked for Pepsi got given glass bottles of coke instead of the Pepsi which comes with free refills according to the drinks menu

We often stay at the aadjacent/attached Premier Inn West when visiting Inverness. Usually we are very satisfied with our food but were a tad less so on this occassion. Firstly we had to stand and wait much longer than before to be seated, secondly we had to dodge a couple of buckets as they had two leaks in the ceiling ! We don't know if it was burst plumbing or roof problems but we're sure they'll get them fixed asap.We both opted for prawn cocktail starters and fish main course, my husband asked for potatoes and garden peas with his fish whilst I had the traditional fish, chips and mushy peas, The starters were fine but my husband's potatoes were very dry and he had to ask for his garden peas which were missing when his meal was served. I had a glass of house white and my husband had the house red as part of the meal deal. We'd had these meal deals previously and the wine was OK, it was not so good this time, my wine was fine but sadly my husband's was not good at all on this occassion.

Always welcoming staff, always good service and good value. Caroline on service to our table was, as ever, beyond excellent!

We visit most Thursdays and have the same meals as they are always brilliant, steaks cooked perfectly. We also request to be served by Sharon, who is friendly and attentive 😃

I dined here last week and received fantastic service from our waitress Christine. Will be planning our next meal here when next in Inverness for dinner. Five stars!

I dined here on Tuesday night. We got a warm welcome and shown to our seats. Unfortunately we couldn’t have steaks as they had a grill issue so decided to have the chicken salad and lasagne. It did not disappoint, the manager came over and spoke to us michael and gave us plenty to laugh about. Well run restaurant and our server Christine was a lovely lady with a warm and loveable smile. Can’t thank everyone enough from manager to chefs to waitresses keep up the good work.

Way over priced and mediocre... why venture here when your own oven can make better fare? Poor value

Shown to our table by a waitress who was very vocal about how unhappy she was in her work - bizarre! She then questioned and queried our choice of chips (we wanted normal not skinny) a number of times commenting she thought the skinnier chips were tastier. No Peroni Libera available, so the usual lack of interest in options for non alcoholic drinkers or the drivers of any group.Our flatbread starter to share bore no resemblance to actual flatbread (as we had on a previous visit) - we got three huge slices of oily focaccia. Just to add to the 'taste experience' the side dish of garlic dip it comes with had already had a big smear taken out of the middle. When we were brought a replacement dish, the comment from the waitress was that the kitchen had explained that the way they dollop the dip into the dish leaves that smear - but that "all the waiting staff agree with us that it was a previously used dish". We then splashed out on the high price for the short rib/pulled beef burger on the strength of the menu picture -silly us!We got a burger bun with a tiny beefburger in it - and - honestly- a teaspoon sized portion of GREY shredded something in a grey sauce. It could not have been further from the photo of the meal we had ordered. We don't have mobile phones or would have photographed and posted. It was horrendous. Accompanied by a small portion of undercooked chips, Altogether a disaster, and seeing other poor TA reviews - this is clearly a branch that needs some secret shopper visits from head office. Our previous visit had found one of our two steaks fatty and gristly and mostly inedible, but we were comped our soft drinks. Thought fair to give them another try, but on this showing, we won't be back.

I have visited this restaurant on quite a few occasions and the food and friendly service has always been to a high standard. There was an issue on this occasion with my business payment but was handled very well by the manager who went out his way to get the issue sorted and could not have been any more helpful. Will definitely visit again

If you want the best steak in town then the Beefeater is the place for you. The prices are reasonable and you can have a fre top-up of chips and I'm not sure but I think they also offer a free top-up on soft drinks. The staff are very friendly and very attentive, you can't go wrong at the Beefeater.

Beautiful area. That’s as far as it goes. The food was shocking, I would expect more from a ready meal than what was served to me. Waiter couldn’t tell me what day it was never mind anything about the meals. Chef admitted food was awful but that’s the way it is apparently. Never again.

Visited here last night for a birthday dinner and was ably served by Jason all evening. The food was just beautiful, had an amazing fillet steak, definitely one of the best I've ever eaten and perfectly cooked. Jason was very attentive and extremely helpful. Shall re-visit again soon.

We ate here on Friday 11th October - myself and my husband. Prezmek greeted us warmly on arrival and got us a fantastic seat where we could see the chefs cooking in the kitchen. He also made a point of checking in with us across the evening. Natalyia our server was wonderful - very attentive and service was excellent. Nothing was too much bother for her!! There was a lovely atmosphere in the place. The food was delicious - tasty, full of flavour and piping hot. Can not fault this place! A really high standard!!! Will definately be recommending and it won’t be long until we’re back!!! Thanks to everyone!!!

We had a great dinner on a Friday night at this restaurant! We made a reservation online and it works perfectly. We were quickly seated at our places and the staff were very nice and professional. The food was great! Good quality for the prices practiced.

Had decided to visit the beefeater with partner without booking ahead on Tuesday night, it was a busy night from the moment we arrived however even with majority of tables taken the staff were very accommodating and managed to fit us in.Even with how busy the restaurant was, as there appeared to be a couple of birthday parties on, we were quickly served and well looked after, there were also quite a range of food to choose from (opted for the sirloin in the end which was beautifully cooked)Will definitely be returning again and would recommend a visit if you are looking for a good meal and service for your money.

I was on holiday with the family when we came for lunch. Restaurant was empty we ordered 2 steaks and a burger. We had to send the burger back twice to be replaced all down for poor quality or wrong birder served. 1 steak was over cocked I’m but we didn’t bother send it back after the burger fiasco. We went to pay the bill, at that stage all member of stuff some to disappear to back of the restaurant to cheat chat a bout the private life. To top it all when walking out the chef been seen by all shaving chips in a sauce and eating it with he’s hands.... good it a open kitchen !!!! £70 for 3 people I would of expected better quality food and defo better hygiene Company comment was they will look in to it.... not even an apology.

Just had an phenomenal meal at the beefeater 10/10 amazing, all the staff were so welcoming and polite it was the same with the food, delicious. Massive thanks to manager Micheal and his team.

We visited with family tonight. We booked in advance, were shown to our table and eventually our order was taken. We had to ask for drinks as well. Food came and mine was lukewarm but edible. At no time did any member of staff ask if we needed sauces etc, or ihow our food was. No offer of dessert menu once we’d finished. Had to chase then down for the bill. We will not be back, thoroughly disappointed, what has happened to this place? Was always very good.

Visited this gem of a place tonight with family and the meal was fantastic! Huge portions at super prices and the staff are fantastic!

Had lunch at Beefeater i Inverness on Tuesday 1st October Food very good, service excellent 3 members staff looked after us Przemek Mark Lila Welldone to all 3

Really enjoyed my visit staff were excellent. Food was served in good time and was lovely. Would come back

The entrance is difficult to find if you are on foot, you have to walk all the way round to...

Although you can't really go wrong with the attached Premier Inn, the Beefeater restaurant menu and prices suggest a satisfying...

Four evening meals served on cold plates. The food was cold and we advised staff of this when it was...

I have stayed many times in Premier Inns and am usually delighted. in fact we stayed at Inverness East the...

Went with daughter and 3 friends for a meal as we were all staying at adjoining premier inn.

We were here as part of a group spending the weekend at a swim competition and staying in adjoining Premier Inn. The restaurant was very busy with big groups who had all booked in advance. There was nothing wrong with the food or attitude of the staff but the kitchen could not cope. Our booking was for 10 people for 7.15. Dessert arrived at 10am. It took an hour for them to bring us some refills of tap water. We complained but the manager was off sick so nobody had any authority to take action. Still not resolved as no manager in this morning either.

We ate at this restaurant because we were staying at the Premier Inn next door. Having eaten at many Beefeaters before we knew what to expect, however the staff at this particular one seemed to be more hard working than usual, the service was excellent. Food was nice but quite expensive considering some great restaurants in the centre of Inverness cost roughly the same. Breakfast is great value and very handy for people staying at the hotel. I would definitely recommend eating here, not only if you are a guest at the hotel

I have eaten here three times in the past couple of months and every time I have experienced excellent customer service and lovely food. The staff have always been friendly and welcoming and couldn't do enough to help even when extremely busy and working flat out. The front of house staff are very confident and make sure things run smoothly to keep things flowing.

Customer service was great, food was delicious and we didn't have to wait long for anything. Would definetly recommend and go back again!

Beefeater estándar habitual. Usamos como era parte del Premier Inn complejo - buena comida, personal servicial.

Llegamos a ser mantenido sin ningún cuidado por la espera de 10 - 15 minutos, aunque muchos personal analizando sobre alrededor de nosotros. Los clientes detrás de nosotros gritó para atención al personal del bar en el que tuvieron algún efecto deseado. Sentado en la mesa que tenía ganas de una buena comida, mi esposa eligió un plato de cordero y yo un solomillo. La carne era servida con sólo 1 hongos, tomates asados y patatas fritas. Mal presentado alrededor de £17:00 para el filete. Verduras habría sido una buena idea? La carne estaba cocinada bien en medio raro pero no muy jugosas. Las bebidas eran ilimitadas, pero no nos informaron de esto, también las patatas fritas eran ilimitadas, pero no se informó de eso. A mi esposa le encantó el Cordero con algún tipo de acompañamiento fritas.

Waited a very long time to be served, that does not work with two children under two years. Eventually had to ask to be served.Had an ok starter, two sharing platters. Another long wait for main course. My husband had a flat iron steak it arrived looking like charcoal and burnt inside. Two out of six meals were edible. We gave up on the sweet and coffee. The place was packed Sunday night the 11th september, there just didn't seem to be enough staff.....

For convenience, as we were staying in the campsite next door, we called into the Beefeater. My husband - the carnivore, me - the vegetarian. OK I thought - there's bound to be a vegetarian choice on the menu - there were a few but only the side Greek salad appealed. It came in the tiniest bowl with two cubes of feta and three olives and an assortment of chopped pepper and tomatoes. It was very tasty but just as well I wasn't very hungry and just as well I added a bowl of chips to the order. Cmon chef - two cubes of Feta does not a Greek salad make - even for a side dish - more feta would be a start.

Wait tine on Friday night was over an hour for food. Sat in bar area for two hours as residents of attached premier inn on Saturday, went to get food, told at 17.15, that we couldn't get table or service till 7.30 pm. Plenty of tables free. Avoid at all costs. Can't treat people this way, with a starving 3 yr old.

Well what can I say... went with a group of friends..4 of us... 3 meals were fine.. mine was shocking... the burnt ends were way past burnt and more like a charcoal mess in sauce that had clearly been put through the microwave.... disgusting and sent back... my steak.. well I don't mind a steak that's a bit bloody .. I did order medium .. but this went moo when I cut into it... shocking... but this was just the start... I sat there with my friends and my wife to hear the "chefs" pointing at us and swearing both at us and about us.. and how we were terrible for complaining ... I felt very angry at this... the waiting staff had no clue what was going on.... we did have money taken off our meal and free sweets... but from this Experience we will never return... our friends were local so this would have been regular ... avoid at all costs

Very busy due to Concert on Sunday. Ordered meal, but forgot to process order through to kitchen, so after waiting for 45 mins went to check and found this out, they processed meal eventually and also gave us a refund and apology. Food was ok.

If I could give this zero stars I would. Booked a table for my family after my dad had recently come out of hospital, thought we would have a nice family meal and try somewhere different. Upon entering the front entrance, we were ignored by three staff before someone directed us to the host station, at the back of the front entrance. Made to wait for our table despite pre-booking, watched several people be seated while we waited, the host didn't even acknowledge us once after asking us to wait. Finally after waiting fifteen minutes, now half an hour since we arrived, I had to ask a waitress where our table was, host still nowhere to be seen. Finally seated and then made to wait a considerable amount of time for our starters. Whilst again, watching people be seated after us and served before us. Now an hour after the table was booked for we receive our starters which were average and luke warm, felt like they had been left waiting a while before reaching our table. By this point, my impressions were very low and my appetite had completely gone. We did not want to stay in this place another second. Cancelled our mains, but the waitress brought them out anyway. Once finally confronted by the manager, who turned out to be the host, having already discovered his shocking service, stood there without a care upon hearing our feedback. I would have at least had respect had he stood his honour for his establishment or even an apology. But all he did was accept we wanted to pay our starters and said nothing more. Finally receive an apology once we had paid, to which he explained he had been 'running back and forth' all night. Still no explanation as to why we had not been seated, why we were ignored for so long, despite guests being seated after us and served before our table. Staff in the background supposed to be attending to the other customers were standing around laughing and giggling at the situation. The manager clearly has this happen regularly, his overall attitude was despicable, and not what you would expect from any member of staff, let alone management. If you are residing in this Premier Inn, find somewhere else to eat. I will never return to this place, and working in tourism and business in Inverness, being a local in the area, will make absolute damn sure that no one visits this horrendous joke of a 'restaurant'.

We had the pleasure of eating here recently for a family birthday celebration. Food was brilliant, prices were very reasonable and service was exceptional, even down to bringing the cake out for us.Definitely recommend this establishment to anyone visiting Inverness.

Dura y seca increíble que pase esto en escocia pedimos 20 minutos antes de que cerrara la cocina y el cocinero hizo un gesto de mala gana, nos cobraron antes de servirnos la comida en mi vida me había pasado esto que vergüenza por dios de sitio y cero profesionalidad,destacar a thomas el unico camarero que se preocupo por nosotros y era muy correcto y atento a el le doy 5 estrellas, espero que lo lean los responsables del negocio y tomen medidas porque yo no lo puedo recomendar.

Stayed next door in the premier inn which is fantastic apart from the windows don't open. Went here for breakfast and omg the staff don't give a dame. Nothing replenished, dirty stuff at the buffet, tables just manky & too top it off restaurant manager with the big grey boxes out and just chucking everything into in and not caring a hoot. My wife said to him that's a bit ruff but he did not care. I think it's about time health inspectors had a good look in here & the toilets ??? Totally disgusting... your really let the premier inn next door down... Will never enter your door again.

Visited this Beefeater in July 2017, it was very busy, staff were brilliant, friendly polite, but, starter was colder than expected when it came, main course was good, but had items missing, the waiter could not figure out how to have no salad on plate, and change it to coleslaw instead, through the computer ordering system (chefs were behind him, so he could have talked to them!) My drink came with some sort of blue towel in it, was never told it was bottomless drinks, as £2.90 for a can of coke is dear. What did annoy me was the table opposite had there handsfree telephone on it along with papers, a orange juice carton on the floor. and some other work related papers. The phone never stopped ringing. At one point I nearly answered it! This restaurant could be amazing, if they sharpened up a bit. Food was good though.

We ordered steak and you could have soled your shoes with it. Tough to the point of being uneatable. Sent it back but the only person who apologised was the waitress. Have eaten here before and it was excellent - what happened this time guys?

My work colleagues and myself went for an evening meal in the restaurant .The overall experience was the worst I've had in a restaurant .The service was so slow , the food was disgusting and made with what appeared to be the cheapest of ingredients , the chicken was processed and I counted 10 chips on my plate that were soaked in oil and mushy .We turned up at 7-30 and at 8-30 we were still waiting for our meal .we thought we would have pudding and we eventually left at 9-45 pm , in total 2 1/4 hours for a two course meal is a disgrace .

Visited this beefeater branch not too long ago with the family, They have 'recently'? Done up the inside of the place since I was last time I was there - it looks very smart.Service was very good, A younger girl who was clearly quite tired but played it off very well with jokes and a good sense of humour - we also asked to move table as our first one was too close to the radiator (very good service!)Personally I am a huge fan of BBQ pork ribs so I couldn't really complain when they arrived... Huuuge portion reflected in it's price. But 100% worth it.

Used here because stayed at Premier inn and had the breakfast, tasty food always stocked up. Staff very friendly, would definitely recommend.

We had an evening meal and breakfast here and both were great. We did have to ask for the daytime menu though as they were not automatically given out. Service was good and all staff we encountered were friendly and polite.

I Visited with my family at the weekend. The service was ok but took ages as did the meals to come out. Kids burgers were delicious, chips were cold within seconds though. The food itself was beautiful, we really enjoyed our main meals. Unfortunately not so much the puddings, we had 3 'rocky road sundees" which definitely did not have any rocky road in them! Very disappointed especially at £4.99 each! scoops of ice-cream and squirty cream with marshmallows with a pea sized brownie in the bottom of the glass. Would return for meals but not puddings.

The service was very poor lunch and dinner took forty mins or more to be served only than after I went to ask about it

We ate there while staying at the attached Premier Inn, because it was convenient and we have eaten at other Premier Inn co located restaurants. By comparison, it was average. it was clean and bright, with plenty of space. The menu was quite varied, but very similar to other national pub chains. Service was relatively slow, and the food really quite ordinary. I also felt the pricing was some ten percent more than similar establishments.

Wir haben von einer freundlichen Bedienung die Speisekarten erhalten. Er hat sich vorgestellt, und gemeint, dass er uns heute bedient. Damit war er für den Rest des Abends verschwunden. Nicht so schlimm. Wir haben beide eine Vorspeise und eine Hauptspeise mit Sideorders gewählt. Vorspeise: gibt es leider nichtHauptspeise: ist leider aus (es war bei uns beiden Steak. In einem Steakhouse!!!!)Sideorders: zugegeben. Es war der armen Bedienung zu diesem Zeitpunkt schon peinlich, dass sie Sonntag frühabends nichts mehr anzubieten hatte. Trotzdem hat sie diese Order dann aufgenommen, ist schnurstracks zu einer Kollegin, die dann auch sofort an unseren Tisch kam und uns mitteilte: gibt es leider auch nicht mehr. Das waren übrigens Bratkartoffel.Fleisch war okay, wenn auch nicht mehr, wie geordert, Medium. Die Fries, die dann als Sideorders kamen waren eiskalt, und auf die Barbecuesosse zum Fleisch warten wir bis heute noch.Auf den Nachtisch haben wir dann verzichtet, da wir schon mitbekommen haben wie die Bedienung am Nebentisch aufgezählt hat was es überhaupt an Nachtisch noch gibt. Es war nicht viel.

For a steak house, I had one of the worst steaks ever. Chewy and tastless. The Chilean wine was also quite poor. Don't understand why this has a high rating.

We ate here whilst staying at the attached Premier Inn. Service was spot on, good choice of menu, staff very helpful and friendly. Food was super, no grumbles at all.

This Premier Inn, is first class, staff are very helpful and nothing is any trouble when you ask them, Premier Inn is also in a very nice location.

We travelled with two young children and found the bedroom to be spacious even with two extra beds added for the kids. The room was clean, modern and comfortable. Sometimes a bit too hot and the heating controls didn't seem to make much difference with this but not a big problem.Receptionists were all friendly and helpful. Good parking available. Only a few minutes drive from the city centre but yet far enough away that it is nice and quiet.

Food here is excellent and great price you can,t beat it.Enroute to meet friends we met here lovely surroundings .

Our room very comfortable and clean staff also very helpful restaurant good food we opted for dinner and breakfast deal saved a bit of money service in restaurant was good would we use this place again yes.

Attended for special family meal,waiter excellent service,not expecting much as is attached to premier inn,steaks excellent,in fact kids meals,vegetarian choices,mixed grill really lovely,so looked forward to salt toffee apple crumble,what?It arrived roasting,a trickling of crumble on top of a floating dish of apple slices and toffee sauce,burning hot,inedible and not palatable,sundaes were so rock hard couldn't get spoon through them,luckily main courses and starters saved the day,bill was high,perhaps time they introduced a Toby carvery to ensure better value for money?

Spent two nights here. Got a family room with a double bed and and a single bed. Reasonable sized room - plenty of space to move around with single bed made up. Bathroom with bath and shower was clean and well maintained. Receptionists were very friendly. Paid extra for breakfast (£9 each but kids under 16 eat free) Disappointed that all veggie options advertised weren't available - no bubble and squeak or quorn sausages in hot buffet. Hot buffet wasn't hot. Good choice of cold items. Didn't have breakfast here on second morning.

We regularly use Premier Inns and as ever were not disappointed. This is right on the Caledonian Canal (no view of from hotel) with local walks and during summer months nearby access to Jacobtite Loch Ness tours,

It's at the Beefeater. Deal with the room, two kids free per paying adult.Lots of choice, properly cooked.

Standard Premier Inn inside, the receptionist on duty was lovely and took time to chat to us and the kids at check-in. The location is fantastic for getting around Loch Ness. Fair price and with it being a PI you know what you are getting.The restaurant however is horrendous, more than likely the worst I have visited next to any Premier Inn. Extremely slow service and disinterested staff. There are plenty of other local and branded restaurants nearby that would be worth a try than this mess.

I think we were unlucky in that we were there on a really busy night and ended up waiting a very long time for our meal. Food was satisfactory.

This Inn is becoming my favourite place to stay when visiting Inverness may be situated on the outskirts but not too far away to walk to the centre (20 mins) although the food is good enough that you don't need to. Keep up the good work

Stayed in a room overlooking the Golf course. Very clean and quiet. Helpful staff on Reception, lovely meal in attached restaurant and great walks along the Caledonian Canal very close by. I'll be back !!

Having stayed at the attached premier inn on a couple of occasions and had breakfast at this beefeater before was really looking forward to my breakfast which in the past was excellent.On this occasion along with a couple of my friends I found the service and food when it eventually came to be very poor.Had to go go up three times in order to get sausages ,eventually joined queue of other people waiting to obtain food.Not enough staff to cater for number of people in restaurant.Will not be back .

Was really keen to try this place after hearing of the recent refurbishment, wish I had not bothered to be honest.Could not see a great difference in the menu? Brought my pregnant friend for lunch..place was quiet so should not have been a problem to get a table. We were left waiting like lemons while staff milled around..had to see two different waitress's just to be seated..Requested a cocktails menu and also asked if we could order mocktails due to my pregnant friend wanting something nice with her lunch..Terrible choice of cocktails..no mocktails and waitress did not seem to know what a mocktail was. We stuck to j2o's..one of which was the wrong flavour but not being a person to complain I drank it anyway.Ordered breaded mushrooms for starter..literally a few mushrooms on a plate..would be better served with at least a garnish...We both ordered burgers for our mains..I went for the cheeseburger which I wanted plain. Burger arrived came CLARTED with sauce AND bacon both which I did not ask for..and had I paid for this the bacon would of cost me extra!.. Burger was inedible with all the sauce so I left it and requested it was deducted from my bill..did not have time to sit and chose another main and wait for preparation so just left.Will not be back and will not recommend.

Our first trip to Inverness (ye ken) and a walk from our guest house (The Park Guest House) brought us to this place. Decent food, expensive drinks. The Waitress was new, but very professional and a lovely person with a helpful attitude. The Mixed Grill for both of us, followed by an Eton Mess if memory serves... one Beefeater is much the same as another, but the food was the usual standard and you can't go wrong with these places if you don't want to try anything daring. Recommended.

Family kept waiting for over an hour for dinner. Poor, doubtful and delayed communication over failed kitchen facilities, and no discount or gesture to acknowledge inconvenience caused. The hotel is a bit out of town, so a poor restaurant is particularly significant.

stayed 3 nights at the premier inn , and used the beefeater for breakfast each morning , was very nice food altho would love to see haggis or fruit pudding on the menu , breakfast was buffet style so great for the kids , the rooks at the premier were nice too , had everything i needed , all the staff were great , will be returning x

Staff are friendly. It's only a few years old so everything is still nice and new looking. Do ask for a quiet room as the rooms near the machinery at the end of the building can disturb your sleep. There always seems to be enough parking (have stayed more than once). You can walk into town but it is quite a long walk. It is near the canal where you can go for nice walks. It is also within walking distance of the swimming pool etc.

when on business in Inverness, having tried all the other restaurants linked to Premier Inns. I find this one to be the best.

What's the point in a hotel that stops serving after 11pm? It takes away all the fun of the business trip to the mainland! Some staff are nice (Archie at breakfast), while others take themselves very seriously. All in all, probably the most boring hotel in the Highlands.

Chaîne hotelière, les chambres sont propres et peuvent acceuillir une famille de 4 , c'est ce que nous recherchions.L'hôtel est situé à la sortie de la ville sur la route du Loch Ness. Bonne situation

We stayed one night each in the City Center Chester and Dublin Airport Premier Inns. Both had great rooms at reasonable prices. The restaurant in both was attractive with a good menu and excellent service and food. The beds were comfortable and the rooms well appointed. We highly recommend Premier Inn based on our experience.

The hotel is really nice,I appreciated the breakfast and the friendly staff and the cleanliness of the rooms. The location is not so great, since it takes 20 minutes on foot to reach the city centre.

The best Premier on our trip to Scotland. Staff were very good especially: Dylan, Cath, Dusan and Dawid. Lorraine does a brilliant job with breakfasts :-)The rooms were very clean thanks to the housekeeping team. The view over the golf course was great"

Abbiamo dormito nell'hotel e alla sera abbiamo cenato qui. Purtroppo abbiamo trovato sotto il tavolo cucchiai e sporcizia e il tavolo era appiccicoso, ma il cibo era presentato bene, buono e un prezzo sufficientemente buono.

Clean, solid place to get good night sleep -- although fairly standardized and basic. One of the few lager places to spend a night in Inverness. Ask for a higher floor, and you will be rewarded with the beautiful river view

I attended an afternoon tea here. It appeared to be managed ok and sandwiches were fresh with a reasonable, unchallenging selection of fillings and brown / white bread. Tea, coffee and soft drinks were readily available although refills did have to be requested.Service was ok but restricted. There was an impression of very few people available, most with limited English language skills but otherwise very willing and helpful

After a long day of sightseeing, it was nice to check into the hotel and have a nice restaurant right there for us and our children. Lots of yummy choices and good drinks.